Public Storage Self-Storage Units at 1800 Castle Dr, Rowlett, TX

Ms Judy and Mr Robby, we’re so helpful and nice. The building and unit was very clean and they made it easy to rent here. 😊

Ms. Judy & Mr. Robby were amazing 🥰 very nice & very understanding as this is my first time renting a unit. Best customer service 🔥

Robby was very courteous and helpful!

Robby was very helpful excellent customer service.

Robby was very kind and patient. He helped me resolve an issue with my unit, thanks Robby!

I absolutely love this location! Robby.. YOU ARE THE MAN & the Best! Very nice, clean, restrooms, elevators. Would definitely recommend to family & friends ! ✨️🫶🏿🫶🏿🫶🏿✨️

Love the location and service

Worst service ever!!! 4th time we been here when they are supposed to be open and noone is here, no signs on door except, saying they are open, we cant access our storage, noone is returning our calls no property manager will answer, we drove 40 milesto get here and our truck is due back today and the cost of fuel is high. Customer service line had no solutions ridiculous service. Dont rent a unit here, you will regret it!!!

Stavros and Robbie, was amazing went in looking for a storage room, walk the property, showed me around, asked questions to make sure that I was getting the right storage unit to fit my needs. I would definitely recommend the storage facility, these guys here are amazing and funny and also caring.

I had a great move-in experience this past weekend. Thank you Stavros for your customer service and being attentive!

Very helpful and polite service!

Very nice place. The big frustration I have is that once you're inside, you cannot use your phone to get out of the building. No wifi inside the building is stupid. This day and age this is an easy fix. I'm not very happy with the people that work there. They aren't friendly, nor overly helpful o0

Robby and Brandi are amazing !! Super nice and highly recommended this business for your storage needs!!!

Both my wife and I were taken care of by Mr. Stavros Robby, He was polite and attentive. It's hard to find good people with both talent and customer service as a basic skill set. He just has both and plain common sense. Shout out to Mr. Stavros Robby. Thank you, Edwin Rivera

I walked right in and was helped wonderfully by a man with a great beard! He was super informative and went above and beyond. The place was unexpectedly super clean and the process was insanely easy. Completed everything online and they even had a lock waiting for me in the storage. Awesome place!!!

Brice at castle Rowlett is awesome! I have used lots of storage facilities, but he was by far the friendliest and most helpful! The property is super clean and feels safe for a single woman to be at after dark.

Gonna be a Karen here I guess but wow….. Sat knocking at the outside door for 15-20 minutes at 3:00 in the afternoon on a Tuesday . Someone finally came and unlocked it. After I went and got my stuff I tried to leave but the exit wouldn’t work. There was no way out. Tried to knock on the office door but of course nobody is there. sat knocking for another 10-15 minutes or so.. nobody ever came so I had to open the gate from the entrance outside in order to get my car out. As I’m here typing this review I’ve seen 2 other people come and leave because nobody is opening the door. Whatever this lady’s name is needs to be fired. She’s definitely not out helping people either because you can see all the cameras on the big screen.. god knows what she’s hiding out and doing. Fire her and don’t go here smh..

Robby was great super patient and great conversation he made sure that I was taken care of and got the unit I was looking for !

Do not rent a storage here. Moved in a month ago and already not happy. With no signs of improvement, the elevators are a hit or miss. They don't work some of the time. The customer service is well below par. Our storage door is barely functional and I've had to pop it on track a few times to open/close it Don't come here during any type of bad weather. Came here to drop off a few items before heading home during a bad storm. There's no back up generator so the power went out, got stuck in the elevator, couldn't get to the cars once out, and had to miss a day of work because they didn't get the place back running until 12 pm the next day.

Teresia was wonderful today and she helped get the perfect unit for me!

Was super easy process and Robby was nice and helpful. I accidentally reserved two units and he fixed it instantly. Great experience.

Staff very friendly and knowledgeable.Thanks Teresia for making this a great experience.

Great service!

I highly recommend public storage. Mr. Robby was very friendly, very patient and most of all have great customer service. Thank you Mr. Robby

those who work there are not friendly very rude to customers

Today Brice helped us. He made it look super easy. Wasn’t here 30 minutes or more signing stuff like other storages. I appreciate you!!!!!

I went in last week and Robby showed me a couple units and I signed up that day. It could not have been easier and Robby was incredibly helpful and patient as I decided what would work best for me. I really appreciated his help and friendly personality!

Robby helped us out. Awesome service !

The logistics of this building does not make sense to me. Only Two elevators (In my mind there should be 4) and one has been broken from an extended period of time. You have families and movers sharing 1 elevator which is a nightmare. You have to enter in a long digit access code to use the elevator to get to the proper floor which is incredible annoying. Apparently this is for additional security which I think is unnecessary, there are better approaches to keep security. To top it off the elevators is smaller than I expected for a storage facility. To leave the building I had to get out of my vehicle to press an exit button so the gate could open so I can exit, which I also find annoying and unnecessary. The plus side is the staff are friendly and accommodating. Kudos to them.

Robby was very helpful and answered all of our questions, the storage units are very clean. They have good security. Overall happy with our experience here!

I stopped by this location a couple of days ago to look at a few unit sizes to make up my mind as what to rent . Have to the Manager on duty “Robby” was amazing and really went out of his way to show me five different units . Will be coming back to rent here for sure

I recommend this location really good customer's service they make me feel welcome 🙏

Very disappointed. For starters I’ve been trying to reach out to them. And I get no answer. The first time I had to call about 5 times for them to finally answer me. And I have the calls to prove that. On top of that I was never notified that they took my card off of auto pay so I ended up backed up. And during my first call I specifically told them I change my number. And they say they’ve been trying to reach me. Now My storage is in auction all because they couldn’t listen to simple instructions of changing over my number. And never answering me. I’m not so happy now I lost so much money.

I love this the staff is nice and customer service is awesome I use this property for 9 months and never had one issue with the elevators, cool climate control a clean facility and well kept and Dollies were always available for use.

So public storage has bought out All Storage and is going to be replacing them this week I don't know how I feel about that because I already have a public storage separate from the All storage and hopefully the price doesn't go up if it does I will surely update on it

From the moment that we walked into the office till the time we left Teresia was amazing. She helped us find the best unit for what we needed. She was patient and knowledgeable of the complex. The site was clean and fairly priced. Great deal!

The elevator malfunctioned for over a month. The front entrance has been unaccessible for about a month. The exit door has to remain open for ease of use by customers, but that makes the temperature inside too hot. Any one with units on the bottom, isn't getting the climate controlled storage they are paying for.

Teresia was very polite..helpful...very patient...she answered all questions

It was first time renting a storage and it was fast easy and the workers were very nice.

Victoria was so helpful when we were signing up! I had goofed doing it online and she got it all straightened out for us! Then I was having some trouble understanding the billing and Brice and Theresa helped me figure that out! This facility is clean and the people who work here are so friendly and helpful.

I have rented from Public Storage over the years and by far - this location is exceptional! Brice and Victoria were “world class”! I currently managed/trained customer service staff in government (20 yrs.) and I recognize “A” class customer service when I see it & experience it! Professional, integrity, excellent communication and knowledge of PS processes, articulate, and kind. Trust me - their character has renewed my faith in dealing with Public Storage staff. I felt it was worth the time and effort to stop and inform PS management team - Veronica A. and Brice M. are certainly an asset and representative of the Public Storage image and mission - remember them and utilize their skill sets for growth and performance reviews - well deserved and I promise you will not be disappointed!

Very accessible and convenient. climate controlled 5tars

Laurie was extremely helpful. She took her time explaining everything. It made me feel that she was taking care of us and our needs.

My Public Storage facility is very professional, courteous, helpful and impressive.

Great experience Teresia was very helpful to me and always is helpful in anything i need help with and keeps me informed about information on my unit. Very satisfied and would highly recommend to anybody

Great place to rent, all in door. Victoria and Debbie are very nice and friendly. Very helpful as well.

Kiara was super helpful with choosing which size unit would be best to fit my needs. I’ve never rented a storage unit before, so I was clueless! She showed me 3 different units and when I chose one, she also made sure that my unit was easy to get to from the elevator. I’m so glad I came here, Kiara was super sweet and made the process super simple. -EDIT- NEW OWNER Coming back to get everything signed over with Debbie! She was super helpful and patient with me setting up my new account with Public Storage. We can use Bluetooth to open the gate and use the elevator now! I was anxious thinking about the process of getting switched over, but Debbie made it a really nice experience!

I will definitely recommend, Victoria was very helpful.

Debbie was excellent manager. Very helpful in getting everyone. She made it very easy and get a space

Very clean place, temperature controlled, and well it. I like how you can just drive in to unload. They have freight elevators.

John was great getting me setup quickly and the facilities are clean and truly climate controlled.

Great experience with Brice! Fast and efficient and so peronal

Friendly and very helpful staff. Excellent pricing and spacious units. Overall facility is nice and clean with music playing. Got two units and am very satisfied.

Awsome place and Victoria is the best for all your storage need. 5 stars all the time

Trevor is amazing!!! Darron and I would recommend Advantage Storage to anyone looking for a storage unit. Thanks Trevor for all your help and making our experience a great one!!!

I searched several locations for storage during my move and found the All Storage location in Rowlett to be not only the best condition with indoor facilities, but also the best price. The customer service (Darlene) was awesome as well. She was very helpful with me making my decision on size and move in date. I always hate moving but my experience with All Storage just made it a little better. Thank you.

So glad they had carts so I didn't have to carry my stuff down the hall.

Great place to rent

If you are needing a storage place.. look no further. All Storage in Rowlett is amazing. EXCELLENT customer service. Victoria was extremely helpful in helping me choose the right size for my needs. It was quick and they even had a promo of the 1st two months free. You can't beat that!!. Thank you again Victoria. :)

If you’re looking for storage All storage Rowlett is the perfect location! It’s very clean and the office staff Kierra was very nice. She showed me 2 units and walked me through the entire process. They even have a 2 month free rent promotion going right now!

Quick service and great rates! A super clean and secure facility that was very welcoming and helpful when securing my storage space!!! A++

By far one of the best storage facilities I’ve worked with. Quick and easy process, very helpful and professional staff. Everything is literally of convenience to those renting. Highly recommend!!

Safe, cool, cheap. I can't complain.

Very nice facility

been a customer here for years. the facility is nice I don't worry about bugs or mice and the staff have always been friendly. I really love that you can access your unit 247

Clean storage great customer service I like the drive in storage access feel very secure while storing like the location near my house

Very clean, spacious environment with very friendly staff!

Easy access to storage area. Very convenient and close to home. Helpful employees

Great clean facility with friendly staff. Darlene was great and answered all of my questions. She made the process very easy. Would definitely recommend

Darlene is amazing! She was so helpful and informative. She went out of her way to show me a unit before I even made a reservation, and made sure I was getting a great price. First two months free is hard to beat. The facilities are really clean and well taken care of. You have drive up access, there are flats to borrow, and large elevators.The office sells mattress bags, tape, boxes, etc. I highly recommend them to store you items!

Skylar was very helpful in providing me with all the options necessary to help me make the decision on which storage unit worked best for me. She was professional in handling all my questions and setting up my account. If you decide to rent from here I highly recommend asking for Skylar.

Great packages with reasonable pricing. All climate controlled, brand new, clean storage units. Have easy access to any floor with easy use of large moving carts if you aren't on first floor.

Is it 24 hour Access?

Darlene was very friendly and personable. She got us set up with our unit in less than 20 minutes over the phone. Very affordable price with generous space.

If you're looking for storage, All Storage is the place. The office staff Victoria and Kierra make the process super easy. They are very knowledgeable and will help you find the right unit to fit your needs.

Skylar was great! She was inviting and very helpful. Her instructions were straightforward and easy to understand. She answered all of my questions and then some in a very timely manner. It means a lot to have such great service with my storage facility. Everything else that I have had to set up has been a hassle. All storage has fair prices, a clean facility, and great customer service. I look forward to the rest of my lease here!

First time renting a storage unit but have helped family members at other facilities. This is by far the cleanest facility that I've ever seen! It also feels very secure as there are security cameras and security codes to enter the bays where the indoor storage facilities are located. There are huge elevators and small and large carts for you to use to get to the upper floors. Great lighting, music playing while you work, and clean restrooms on site. Darlene was SUPER friendly and helpful during check-in process and withal my questions. We were able to do everything electronically during this COVID-19 crisis instead of in-person and check-in was super-easy! HIGHLY recommend this location if you are looking for a storage facility.

I went to this storage a couple weeks back and I spoke with Kierra. She was very knowledgeable on which storage would fit me. I'll be moving to Texas in a couple months and I will definitely be coming back to speak with her.

This is the jewel of climate controlled self storage places. Always clean and well maintained. Security gate and surveillance cameras throughout. The staff is always very helpful. 24 hour access is a plus!

Great customer service & very clean!! Easy access have no problem worked well with us and prices are amazing. Give 5 stars !!

Had a great and extremely easy experience. I had recently broke my foot and they moved my storage unit closer to the elevator while keeping the price I booked online. Skylar was amazing and really took her time to get me the best deal given my situation. Would definitely recommend!

This place is very clean. The staff are very friendly and Kierra helped me nicely and efficiently

This place was great! They have a great deal, 24 hour cameras. Elavters too the 3 story, inside building. Carts to carry your stuff, well lit and music. Doesn't get any better then that I don't think. Also again great deal and cheaper then some storage places out of the way and outside. It's just now opening so I would hop on the deals and prices!

Enjoyed the GREAT SERVICE with a smile from Trena!! She took her time and explained everything to me and just put my mind at ease. Thanks Trena.

Great customer service and very clean facility! Will definitely keep going back to this location!

Great property!! Victoria is so nice.

Quick and easy!!!!! Just minutes to rent. Would recommend

This is probably the best storage place in town. I highly recommend it for anyone looking for storage facility. It is also in close proximity to the newly completed units off George Bush freeway. Shout out also to Jessie of All storage (Castle Rd. Rowlett). A very pleasant & professional individual. Was a delight working with him. I utilized 3 units in the facility for several months. Great job!

We've been working with Jesse on a few storage units and have been very pleased with his attention to detail and always very friendly and helpful. He really puts the customer first!

Awesome new facility. Jesse re-newed my faith in great customer service and a great storage price that wont break the bank. Highly recommend for anyone with a storage need, be it long term or short.

Jesse was very professional and great sales man. He assisted me in getting a storage unit that is perfect for my need and helped with lock combination set up. Very professional and courteous. Thank you very much.

Easy access, and everything was quick and easy getting set up! The staff is super friendly, and we are happy to have found a storage unit close and affordable

The place is clean. Jesse and Bryce provide excellent support.

Brice and jesse were very helpful and knowledgeable.

I am very happy with the customer service experience at this location. Very nice facility and very accommodating for the customers. I definitely will be doing business with All Storage!

Brice was excellent! He showed me my new storage facility and throughly explained the entire rental process! Awesome customer service!

Tomberlin was an absolute professional! I’m so glad i found this place. Very nice staff and very clean facility.

I came and re-signed up with Jesse. He did an excellent job in getting me set up with my new storage system. He had me in and out in no time. He appreciated my time and I respect him for that!

Amazing price and 2 months free!

Great customer service! Tomberlyn was amazing at finding exactly what I needed!

I was pleasantly surprised of its location and cleanliness as well as the friendly and helpful staff like Ms.Tomberlyn! This is my first time renting a storage unit so I appreciate the warm and friendly welcome.

I needed a place to store my Jeep top and doors for this summer and this place had a very great deal for this month of July. Look up the website they have a promo code right now for the month of July. They also have push cart dolly that came in handy for my Jeep doors. Plus this place is so clean and very nice with A/C climate. I’ll be coming back to store my Jeep top and doors for next year.

If you ever decide to come here, I would recommend you ask for Victoria, very helpful extremely friendly and got me a great deal

Easy online rental process plus 2 months free! Had an issue with the gate code, but easily resolved by the staff. Hands down an overall great experience!

Good deals, nice clean new building, friendly staff

Had a great experience with a great deal and walk through with great info! If you decide to come here I would ask for Tomberlyn! She will help you out with everything you need!

Great storage place with great service! Really transparent, direct, and useful service by Ms. Tomberlyn! :)

Best place locally. My unit has interior lighting and there are 2 elevators with parking spots by elevators and inside the A/C

So friendly and clean! Can’t wait to move in!

Very clean storage facility with lots of options . Tomberlyn was very professional and quick with getting my storage unit ready.

I had a very great experience. When i got there tomberlyn explained everything perfectly to me about the units and everything. She was very friendly and polite.

Brand new, clean and you get the 2 months free...

Omg!!!! This storage facility is so clean, convenient, safe and easy to unload your stuff. The check in and staff are so easy, friendly and helpful!!!! If you're looking for a place to store your things and want peace of mind, definitely pick All Storage in Rowlett!!!!! It's brand new, climate controlled and has drive up easy bay!!!!!

Came to get a unit for storage due to getting charged a lot at a previous location and saw this one here in rowlett all storage was taking care by Victoria and Tierra and they where so Nice and I highly recommend this place and this staff very helpful and took time to make sure I got what I was looking for Thank you

Brand new and nice options for storage.