Public Storage Self-Storage Units at 24988 FM 1314 Rd, Porter, TX

Ms.Shellie was awesome help today.Rebeka was aweso.e too.they are the best.

Thank you so much for your help Gladys! Very appreciated!

Shellie was awesome, and very helpful and patient with my wife and I with picking our storage unit.

This lady is so sweet so good make sure to keep her and give her a raise.

Shelli and Rebecca are nice. Great place to rent! No problems.

The storage unit is in a good location. The prices are great, It is so easy to go online to rent your storage and pay your payments online. I would recommend him to anyone very nice and very polite.

My experience at the Public Storage location in Kingwood at 755 Northpark has been extremely good. Chrissy, the facility manager at this location has helped me several times with some issues related to my son’s storage unit there and as a result I moved my storage items from another storage company to this Public Storage location. Chrissy is very professional and the facility is always clean and well maintained. When Chrissy is tied up she has had Gladys help me and the whole team is great. I wouldn’t store my things anywhere else.

Great personalized service. Shellie is the best!

Shellie provided excellent customer service. She gave us the information we needed, prices, and showed us several options so we were able to select the right size storage based on our needs. Thank you Shellie!

A+ customer service! Shellie and Rebeka are the bomb dot com!

Shellie & Rebeka are both very friendly, helpful, &; courteous...- Great customer service. The facility is clean, too.😊 .

Shellie is the BEST! Very helpful and knowledgeable. Highly recommend her for all your storage needs. Could not have ask for a better experience all around. Thanks Shellie, you're awesome. PGAC Tech

The manager Shellie went above and beyond to assist me, and I am so thankful and grateful for her! This was the best experience I’ve had a Public, Storage, and many many years!

I came here last absolute minute to store furniture for my move in date is approaching. Mrs Shellie made my whole experience super easy and stress relieving. Security is stressed here and every best measure that could be taken is met.

Amazing service ! Shellie is amazing and such a nice person recommend 100%

Great service! Friendly, professional and informative! Made me feel welcomed and at home!

Miss Rebekah was here on a Sunday afternoon and was extremely helpful with helping us find the unit size perfect for fitting my furniture. Currently lost my home to termites and she has relieved the stress from this challenge in life. First time using a storage unit and she made it simple and painless.

Shellie is the best! She was so helpful and listened to our concerns. She is truly an angel! The best customer service 🎉🎉🎉🎉🎉🎉

Great Storage Place…. Shellie is the BEST!! Clean grounds/units/fair prices.. YOUR GO TO STORAGE PLACE ❤️

Excelente customer service by Rebeca

Was very helpful

Very professional and clean. Everything requires a code to access keeping my stuff extra safe. They provide complimentary flat beds, and Christi even called me personally when I was late making a payment in order to be sure I avoided any late fees. Thank Christy !! A++ would recommend!!!

Safe and great place . They keep it clean Rebekah is amazing and beautiful Always been so respectful and helpful I highly recommend this place and please deal with only this person

Rare to experience such a wonderful Customer Experience! Shellie went above and beyond to ensure that I was taken care of COMPLETELY...She even went back to reconfirm that everything was correct, but even more importantly, she continued to show dignity, respect and what feels like a genuine passion for going above and beyond when assisting not only me, but every customer that came in behind me! She is what we would cal,"On It"! at my company (which has the largest number of employess worldwide)! I not only thank Shellie, but wish she was at every place that I shop, eat, and call!!!

Nice lady helped me.

Shellie is very helpful and so friendly. She is what customer service should be! The property is clean and secure, and for a very reasonable price. Highly recommend!

Sharing storage with my Son in law. Got all my personal stuff stolen from me . Make sure you get what your getting. All out of my stuff for over thirty years of memory's. All gone still there paying idk why.? Don't let no one out the gate👋 MY LIFE.

Had an amazing first time experience buying my first ever storage unit. Despite my unorganized self, Shellie the front desk clerk there. She was more than happy to help me navigate my units reservation. She went above and beyond telling us about the app has perks that open the gate easier and much more.

Shellie has been very helpful today! We had a wonderful customer service experience. Thank you!

i dont even need to get on here and say this but omggg i payed my storage this month and i get a text message saying that haven't payed for it this month this is ridiculous and i have never had a issue like this

Great facility, clean units, excellent pricing, zero hassle. Strong recommend! The PS App makes any account management super simple, and even allows for Bluetooth gate access. I stored two side-by-sides, so that meant navigating a trailer to the back row. Lanes are wide enough to make that easy, with a circular path back out, so no tight u-turn required.

Ms. Shellie at the front desk was a delight. She was informative, helpful, and kept a smile on her face.

I was helped shellie today..she was amazing and so helpful and sweet. I want to thank her for all her help.

Miss Shellie was nice and efficient!

I have never had an issue. I have had issues with my checking account and pmt not clearing ( acct hacked ) Shellie and/or Rebekah one of then will call and say hey it did not clear so I do not get late charges added. These ladies have no idea how much I truly appreciate them for doing this. Thank you ladies so much God Bless

Shellie and Rebecca are wonderful and I appreciate them both .

Awesome friendly courteous sevice

Very good place bought a storage unit at auction sheltie was very nice

Very good service! Rebecca and Shelly are always very friendly and helpful.

Amazing treatment from the staff. Shellie was on the spot making sure our experience was flawless. Well maintained grounds and spotless storage unit.

I needed to find a place to store my stuff that was affordable . I saw Public Storage the prices were good and the lady behind the desk was very nice. I think her name was Shelly.

Mrs.Shellie was very helpful & assisted us with all our needs , she was very professional and understanding! I would suggest working with her ! She’ll help you get whatever you need done

I LOVE THIS LOCATION THESE LADIES GO ABOVE AND BEYOND THEIR JOB TITLES…THEY ALWAYS CALL ME TO MAKE SURE WE DONT NEED ANYTHING VERY HELPFUL IN THE PROCESS OF PAYING OUR BILL PAYMENT. WOULD HAVE IT NO OTHER WAY TY JOB WELL DONE

from Lisa Kelly : This is a clean and well managed property. Shellie goes the extra mile to help customers with a friendly and courteous attitude.

I went to the property, Rebecca was very helpful and professional.

What a breath of fresh air! To Shellie @ the Porter location, Thank you! Wonderful customer service. Professional and courteous.

Rebekah resolved my problem with courtesy and speed. I appreciated her assistance.

I checked on a storage unit and the manager I spoke with was very very nice and went out of her way to help me.

My work uses this facility for storage of file boxes. Grounds and office is always clean and the ladies we always nice and helpful. We never had an issue with anything.

Good service

Excellent service.

I have used PS at several locations. This is definitely the best managed, friendliest and cleanest so far. Shellie has helped me a few times and she was always helpful and professional. And I often see her pushing the cart around keeping the place clean. I recommend this PS.

Knowledgeable, kind and very helpful.

Shellie and Rebecca are such great people that are respectful and hardworking!!

Love the costumer service here! Thanks to shelly for the great help of lowering my monthly payment🫶🏼

Public Storage has great rates and were very accommodating. I moved my stuff there from a storage location in Humble. Their facilities are a lot cleaner than my previous storage unit, and the environment is more welcoming.

Nice

Shellie is an absolute treat! She was very helpful in assisting me,

Shellie is awesome, she went above and beyond to get me the best rate and is always courteous and professional.

Shellie was so nice and professional, giving me options on which storage to select and keeps property very clean .

I really appreciate the staff at this location. Very friendly and customer service oriented.

Great storage location and Shellie and Rebekah are very friendly and helpful.

Shellie and Rebecca are such great people helping me out with the storage space I need, very clean, with affordable prices.

Wonderful customer service people that are completely helpful and always on your side Pleasant place to visit been here for a while thanks Charlie

I have 2 units here and have never had any issues. They are always very helpful!

Shelly was very kind

Hi I had the pleasure of meeting Shellie and she was very nice and helpful so thank you for have a great person working for you and this is a nice facility and very clean. Thank you

Shellie showed me a space and was very helpful! I’m definitely going to use this location as soon as I’m able to move!

Shellie was amazing. She assisted me with everything I needed, was so sweet and knowledgeable. She let me know just what to expect, helped me with the app, and showed me the property. The property is clean, organized, well lit, and secured.

Great service

great and really helpfull people and easy way on getting a storage

Rebekah is a great asset to Public Storage. Her knowledge, friendliness and understanding of how the storage units can help with all my needs. I’m really happy to move my storage to these units.

Rebekah has helped a lot and been very patient

I shopped around for storage in this area and this place has the best prices I could find. The manager Rebekah was super helpful and went out of her way to help me with anything I needed. Rebekah needs a raise for being so great. 10/10 would definitely recommend.

Shellie is amazing, she helped me so much, I made the mistake of not getting an A/C unit, and she helped me transferring to one. Very helpful and nice. Highly recommended

Rebekah is so helpful and patient, Public Storage is lucky to have her at this location!

Screw this place! I just got my storage unit 4 months ago and they raise the cost by an additional $40 a month?!! Are you serious? I will be moving my stuff to another storage provider. And telling everyone I know not to use this place or any public storage.

Rebekah was very helpful and friendly she showed us a variety of units that were available and she answered all of our questions we are extremely satisfied with the service we received

Brittany is the best!! Public storage is a great place because of Brittany!!

Very happy with the staff, the cleanliness and how easy it is to get in and out of, since it is close to the freeway.

Brittany was great thank you so much

Brittany is amazing. She was so helpful and patient even when I needed to change the size of my unit. Thank you!

Brittany , muy amigable y muy servicial. ! !

I rented a large unit from the Porter location today. The service was excellent. Sheila was very helpful, she took the time to show me the unit and had all packing materials on site for purchase. This place is a one stop shop.

Brittany was great! She helped me complete my rental agreement after starting it online. She showed me the space and answered all my questions. She is very knowledgeable about the company and the property. She helped me choose additional products I may need and carefully explained all the ins and outs of renting. I look forward to using this space for some time.

We just rented a 10x15 outdoor access unit and are happy with how clean it is, and also the security camera aimed at the door. Rebecca was very knowledgeable, patient and kind with all of our questions. We believe the unit will stay dry even in heavy Houston rains because of the sloping of the drive. We ‘warned’ Rebecca that we had a bad storage experience before as we asked so many questions about security. She took the time to show us the camera angles, and explained her routine of checking each unit door every morning, as well as reviewing the list of people who accessed the property to scan for any off hour activity. Very kind and helpful! Thank you Rebecca!

Brittany was Very nice and very helpful and knowledge

Brittany helped us rent the storage unit and she was so kind and helpful!!! Any question we had, she knew the answer and when we had a concern she was able to address it right away and she fixed our problem!! I would definitely rent from public storage again if I needed to and I would also recommend it to all my friends!

The employees don’t care about anything and are hardly in the office every time I have gone either they are just not in sight or outside taking a smoke (this is mainly annoying when I’m calling them go to speak in person and see this) they don’t do their job, find another place if you care about your stuff cause they sure as hell don’t. And if you do decide to move forward with this storage place make sure to purchase the insurance because that’s the only way they’ll pretend to care.

Great customer service from Jesse thank you so much !

nice and clean

This place is tha best an Brittany an Rebekah r so kind an helped explain everything very courtesy

Stacy was very friendly and helpful with all my family and our storage needs

Stacey was extremely helpful in getting our storage unit moved from a larger unit to a smaller unit. Thank you for making our process so seamless!!!

Very pleasant experience. Thanks to Stacy who took the time to walk all the way to the back with us to show and explain everything.

Very nice units and friendly staff!!

What are the cost of your climate controlled units?

Stacy was awesome Always helpful Answering lots of questions we had Thx

Stacey is always very polite and helpful. Very pleasant. Couldn't ask for a nicer person. Always professional. I gave her 5 stars.

Stacey is great.

Stacy was very professional and informative. She was there waiting on me as she said she would. The property is kept very well maintained.

Excellent service! Ms. Stacy deserves 10 stars. Very friendly and helpful. She made sure we took advantage of all perks and discounts. I highly recommended this particular storage place and most definitely Ms. Stacy. Thank you.

Stacy was very friendly and knowledgeable of unit sizes to accommodate my furnishings. She even assisted in downloading the app for me. The property was well-maintained as well. Thanks Stacy!

Great management! Clean units. Enjoyed working with Stacy.

Very friendly place and knowledgeable about their storage facility

I like Stacey she's a nice person.

Professional staff, easy process to rent.

I had problems all week trying to pay at the Porter Public Storage. But Friday a wonderful employee by the name of Stacy sorted it all out. Very friendly and helpful. Thanks!

D that got me settled into my unit is ABSOLUTELY wonderful! She made the process so easy, and she was such a joy to be around. Her customer service is unmatched. The prices displayed in the ads they put out don't reflect what you're actually going to pay by a long shot, but dealing with Dy'Ana and her attitude helped me so much and made what was a very stressful situation so much easier. Every company needs one of her! She is really the only reason I'm giving five stars! The app to get in and out is also super easy to deal with, so I'm glad that this company has adopted that technology. The only negative I found was the pricing.

Stacey did a great job in helping me pick out the right size unit. If it wasn't for her I would of gotten one to small and really been stuck out. Yall have a great employee on your hands. Thank you Stacey

I loved it the process was faster than what I thought ms Stacy helped us a lot she is so nice I really recommend them 👏👍

They've been charging us for AC storage since April...that fine if it worked...but it's been broke since April! Update: called their care center...ha...no response...no resolution. Some care center.

Nicole was amazing and very professional. I would recommend this location to everyone.

Nicole was very helpful in finding the space I needed. She was very professional and answered all the questions I had.

Nicole was an awesome help at finding us the perfect space!!! 10/10 would recommend:)

This place is awesome , true customer values and complete understand . Always willing to help and definitely up front . Great place great people all the way up the ladder . Thank you Robert Monticone

Went in to get information about a storage unit because I might be moving to the area for work, Nicole was super helpful and professional, she answered all the questions I had, if I end up in that area I will definitely be using this storage facility

Very friendly employees and fast secure service.

excellent service, the attention given by Christine has been very kind and smiling every time I ask for her help.

The facility is great, I feel secure knowing my stuff is safe. The only problem is the rates keep increasing over the two years I've been there. It's outrageously expensive.

Chrissy was very helpful when she rented a unit to my parents. She was very professional & cheerful. The property was extremely clean and welcoming. Would definitely recommend renting from here.

Chrissy was very helpful

Chrissy is great. I would recommend using this storage facility.

Chrissy Was so professional and prompt over the phone she even let me through the website when I couldn’t figure it out thank goodness and she was here to meet me promptly at my appointment even though I was late she didn’t even complain has a smile on her face. S

Chrissy is amazing! I'm sure I'm spelling her name wrong but she's so sweet and knowledgeable about everything Public Storage has to offer!

Chrissy was a very big help today.. Thank you so much

Chrissy was a complete delight! She was friendly, efficient, and so helpful. She made the process so easy. She keeps the facility looking spotless and it is so obvious that she takes a great amount of pride in her job. I’ve also had the pleasure of speaking with Jada… She was equally as fabulous. I highly recommend this Public Storage location.

Had a Great experience ,Chrissy was the best. Highly recommend this storage.

Chrissy is totally awesome! My wife actually tries to make she goes in to pay in person when Chrissy is working “Because if Chrissy does it! I know it’s right!” ((Wife is totally against the app, electronic or online! Paper Person!)) They offer all the paperless options - but even with THE PANDEMIC, they take all the precautions and still provide excellent customer service! But our family definitely recommends Chrissy 100%!

Great service!

Great and friendly service...

Chrissy was awesome in helping me get the right size storage size for my needs. I will use her again for storage needs if I move again Thanks, Sandy

Great Great service!! Always so nice and everything goes smoothly ☺

Excellent Customer Service! Chrissy was extremely helpful and friendly.

Christy was awesome tjoughout the whole process. Help us choose the best unit to fit our needs and gave us great advice for moving.

Chrissy was great! Debra was amazing on the phone. Extremely helpful!

Chrissy is always very friendly.

Chrissy helped my aunt move in recently and she was amazing. So helpful and kind. The facilities were nice and clean.

Chrissy was very helpful and took care of my issue, I would recommend this place.

Ms.Laurie was helpful and great couldn't ask for better help

Laurie is awesome! Went above and beyond to get me what I needed! Great customer service! Thank you!

Cristy provided me with great costumer service and answer all my questions properly thank you so much recommend 100%

Kristy is super friendly and funn

Kristy was so much help thank you

I love this store. The blond girl Christy was so nice and helped me. I think ill stay here for a while. I couldn't decide and she never got aggravated with me she was sweet. Everywhere needs girls like her. The priced were great too.

Kristy went out of her way to help me find a space that was the right size for me. And she showed me how to put the lock in correctly. Definitely recommend Public Storage in porter.

Great prices! Clean units. Kristy at the front office is very friendly and professional. Definitely recommend!

I had a nice experience here for the 2 or 3th time. Its great when you get a smile and nice attitude these days. I believe it same lady as last time. I will continue to use this location and will definitely recommend it to my friends and family. Y'all are doing a good job, place looked clean and skinny blond girl in office was sweet and very helpful.

Staff is extremely easy to work with. Safe and secure. Extremely attentive. Would recommend this location to anyone in need of storage.

Kristy did a great job very helpful

Friendly and fast customer service!

Breana is very helpful. She has always been nice in explaining things. Facility is always cleaned. I like the security they have.

Very informative and straight forward thank you to Ms.Breana for the help!

Breana was an outstanding professional and took good care me. I can’t explain how sweet and adorable it was doing business with her. She was an excellent listener and took immediate action. Bravo Breana! Thanks for managing this location. You will be missed and I pray you get a huge promotion and raise.

I have had occasion to be in your office, two days in a row, with questions, problems, and I must compliment Breana, she took care of both issues, quickly, and professionally. I definitely rate my service 5 star!

Ms Breana is very helpful and nice, respectable person and explained and told us everything we need to know, I like this location. (My opinion this lady deserves a raise, we hope she gets one). thank you

There are very nice and helpful been with them for over a year and have not had any problems with cleanliness Breana was very polite and helpful about the downsizing on a storage unit answered all my questions with no hesitation would recommend this storage facility.

Good, clean place to go I was very pleased with customer service! Great job

Very clean

It's refreshing to see excellent customer service is still important to some people. Brittany was patient and understanding and kind through my many, many questions. I appreciate it.

This is a great place to use for storage. Laurie was most helpful! The place is clean and seems well cared for. A cart is there to help unload heavy things. Seriously consider this place if you need to store things. Bill650

Brittany was super helpful and pleasant to work with!

Brittany is a symbol of excellence

Brittany was very friendly and helpful in getting me set up with a storage unit. Reserved last night online and came in and out the door in less than 15 min!

Brittany was really helpful and answered all my questions

Brittany is wonderful she answered all our questions and was great help!

Brittany rocks, truly an asset to her company!

Great service from Brittany and always clean facility. Thank you.

Brittany was a awesome property mgr ! So I recommend anyone to come here in Porter Texas

Brittany has great customer service. Plenty of options. Most of all a quick check in and easy to understand rules.

Brittany helped me and was very sweet and knowledgeable!!

Brittany was amazing. It was closing time and she helped us get our paperwork n space rented in record time. Not to mention she was Very helpful with all our needs. A+

Brittany at the front desk was extremely nice and helpful! She was super sweet! I would highly recommend coming here to see her!! Thank you!!!

Brittany was fantastic! She helped me with the process and made it easy.

Easy, fast, and affordable. Very clean facility.

Brittany was amazing!!! Great customer service!!

Wonderful job! Very professional and courteous. Brittany was the best!

Excellent service by Brittany😊

Very helpful and great customer service

Brittany was a sweetheart an helped us get setup an going an i absolutely loved her personality

Brittany Is AWESOME!!

Brittany was great and I had excellent service going there

Wonderful service and personality.

Quick and easy process and friendly

Very knowledge and friendly, Brittany is awesome!

Brittany did an awesome job. Highly recommend and the price is great

Brittany did an excellent job.

Brittany did great! Very informative!

Very excellent help & knowledge personality is awesome

Quick check in / great customer service / good location

Great service! Quick start up and easy move out!

Great service

Brittany was great very helpful and informative. Very clean property. Thank you!

Great service

Best place in town. I have ever delt with.

Brittany is so nice! She helped us get a storage unit and was so patient with us through the entire process. I highly recommend this place.

Thank you Kristy for helping me with my storage needs . Great customer service and happy person

Kristy was very helpful. Great customer service! Would recommend to anyone.

Went to location after storms and The team there was very professional and polite Kristi always has a smile and helpful. I recommend this location for your storage needs

Great customer service great people

Very nice helpful girl who works here during the day. Will use them again!!

Excellent service and all needs were met and really appreciate the nice staff.

Kristy was verá helpful snd provided excelente service when I expressed concern.

Very friendly and helpful, provided water bottle on hot day and helped find my unit for me.

The front desk was very nice!

Great friendly experience! Would def come again!

Kristy was so helpful. She was quick to answer all of my questions. She has top notch customer service! I will definitely recommend this public storage to my friends.

Great customer service

Awesome ladies . Quick and very friendly

The girl that waited on me was sweet

All of our value items we had in the storage unit are gone. I don’t recommend this place.

These two ladies were the sweetest and most helpful. With our visit.

Good service, Kristy helped me transfer! I highly recommend this location!

Kristy did a great job!

Thank you for the help

Great customer service

BY NO MEAN IS THIS A REVIEW OF THE MANAGER OR THE FACILITY. This is a direct review of the call center. I googled and saw a 281- number and expected to be talking to someone at this facility. This person was professional, but immediately gimmick ed me. Offering a great sale and a great unit. After calling around, this was the best offer I found. The manager contacted me immediately after and let me know the hours and asked if I wanted to come by. She was great. I'm disappointed at the fact that the rep. over at the call center didn't explain that there would be an admin fee, a lock to be purchased, or that this facility would require me to buy insurance. Now, to be fair no other facility disclosed anything else like this and I know I asked several times if they had any additional fees to take into account but didnt ask this business... so now im wondering if I made the right decision. This free month cost me, so be wary and ask of all the FEES and final totals or try your best to contact the facility directly. The call center reserves your unit and locks in your rate. The manager was super nice and helpful and was just as annoyed that I was that I was not given this information because it costs her customers. The unit is nice, lost of dead bugs (BECAUSE THEY SPRAY!), well lit, and easy to access. Again, MAKE THEM GIVE YOU AN EXACT TOTAL before they "reserve your unit for 7 days for free" or swing by and talk to them in person.

Overall they were helpful in getting moved in, etc. I didn't have problems there, where I was disappointed was going to my unit one day and seeing a lock that wasn't mine on the unit. After learning it wasn't them that cut my lock and replaced it, I cut the mystery lock off myself. I couldn't tell if anything was taken from my unit, but it was obvious that someone was in it digging through stuff. I had been at the unit the week before, so happened within a week time frame. I immediately went and got a trailer so I could unload my items from that unit - interestingly enough, when I came back a few hours later the one and only cart in the entire facility was right in front of my unit - makes me think the perps had come back to empty the unit and left when they saw I had put another lock (much better one) on the unit. Now to my concerns about how it was dealt with, figured they could look at security cameras and at least see the people getting into my unit. Nope, only near the entrance and down the alleyway - nowhere near my unit. Not even sure if they actually took the time to look, but disappointed in the nonchalant attitude towards it all.

I went in to buy some boxes to help with some storage at home. Kristy was so helpful in helping pick out what I needed and help me save money. If you need help with anything storage related I would difinitely recommend coming here.

Kristy was great helping me pay on my account.

Great customer service from kristy

Kristy is great, Thank you!

Kristy is SIMPLY AMAZING. She was a VERY BIG help in findin the size that we needed to fit our things.

Kristy was very helpful

Kristy has been so nice and has great customer service

Kristie at the front desk was awesome!!!

Great customer service from Kristy and Anthony.

Kristy is always very nice and helpful to me. Thanks Kristy!

Excellent service and clean property Thanks David

Natasha is awesome, she was a big help.

Natasha was very informative and helpful. She made the experience very easy.

David the property manager was excellent, very nice and professional. Units and area was very clean and maintain well. Would recommend this location to other.

Very friendly service. Quick in and out.

Kristy was very kind and knowledgeable

The staff were marvelous and the property was neat and clean.

Kristy is great!

Went to this location a few days ago to get some more information in person and was greeted with outstanding customer service! David was very knowledgeable and more than courteous. I'll definitely be coming back in the near future!

Jasmine was great! She was courteous and knowledgeable which made the process quick and easy. The unit was clean , fairly priced. All around five star service.

Natasha was very friendly and helpful. The process was easy!

Is it 24-hour access? If not what are the hours?

Jasmine helped me get my storage unit and she was very nice, will be using them again!

Excellent customer service!!! Jasmine took really good care of us!!!