Public Storage Self-Storage Units at 500 Talbert Dr, Plano, TX

Second Follow-up: Hoping that the District Manager who reached out to me after I left the unfavorable review will contact me again. Today I received a notice from Allied Interstate LLC (a debt collector) that said I owed them the amount that was refunded to me. Follow-up: The same day I left this review a District Manager reached out to me to find out the details of this situation. After discussion the monthly charge was reversed and he assured me that there was a breakdown at the "We Care" call processing center - my call should have been forwarded to him and he would have reversed the charge at that point. The DM wanted to assure me that Public Storage is a people-centered business and their reputation mattered to them. I greatly appreciate Public Storage reaching out to me after leaving my review and doing what many would consider "the right thing." ______________________________________________________________ Does a storage company that does the right thing exist? FIRST lesson learned: climate controlled does not mean A/C. My unit was a 10x25 first floor unit which was very convenient as I could drive up to it, however, I wouldn't say it was climate controlled. That is not the real issue - just want to help educate anyone reading this. MOST IMPORTANT lesson learned: I moved out on the 1st of the month - because my apartment lease (like so many others) started on the 1st. Speaking to the PS employee onsite I was given a "We Care" phone number to discuss the possibility of waiving or prorating the rent for the 30 1/2 days I would not be occupying the unit. I called the number and was told there was no way that would happen. Not waiving or prorating the monthly rent is a deliberate act on this company's part to take advantage of individuals and their situations. I can only imagine the number of others that have met the same demise of being unable to move into a new place until the 1st of the month...and those same people have moved out of their storage place on the 1st and have been forced to pay the entire months rent? I occupied the unit less than 1% of the month and was charged 100% of the rent. Additionally there is a good chance that my unit will be rented out again prior to the end of the month and they will collect a second rent for the same space. Public Storage corporate should be ashamed of taking advantage of people - many of whom may find themselves in desperate need of the money that a greedy corporation takes from them "because they can.

I have autopay and it says my code is not working. How is that possible? I would understand if I didn't pay but I'm paying. Wasting my time and money. Even my tap in through the app isn't working. Plus your doubling my rent ? Save money and rent somewhere else

Team was great. In and out in a flash!

Let's just say that I am woefully disappointed. I choose this facility due to the close proximity of where I live and for the "reasonable" price for a climate controlled unit. What a bait and switch! Today I get a notice that the rent on my space is going up to $196 (from $150). Really! I've only been in my space 5 months and recently got another unit with you guys! I moved from another storage company that I had been with for 3 years because they went up to an ungodly price. I had heard such great things about Public Storage but as stated, I am woefully disappointed in the price jump. I understand that prices increase but for new customers, that sort of jump is ridiculous. I read the contract and know that they have the right to change their prices at any time, but in less than a year?? So for anyone who reads the reviews, watch out. Don't fall for the cheap discount when you rent your unit. They make up for that later. It seems like everyone is price gouging these days. I guess that's the new norm for customer service.

Their "climate controlled" units are like 90 degrees. The drive-through design is terrible - limited parking and the "drive-through" gets clogged with vehicles blocking access to the exit. Good luck trying to get a moving truck through there.

Very nice and helpful. Clean environment

Jill and John were so helpful!! Wonderful facility, very clean and easy to navigate.

They have gone up $100 each year since they bought out All Storage. I pay over $400 a month for a unit. RIDICULOUS

Shocking. In 1 year & 4 months, same unit jumped 81% (near double; let's round to +$100). *Zero* changes to unit/space. Last visit, tipped past broken glass on the floor, no nearby areas to place any waste (was told "Go to Walmart and dump it there"), zero notice on increased rates at any point. This is a masterclass in "How to Fail at Customer Service While Maximizing Profit 101". (And yes, I am fully aware real estate in Plano and Texas, demographic changes (everyone moving to TX), etc. I'm certain there are more transparent and customer-centric services out there; this is not one of them.

Update review after new owner Pubic Storage customer service was extremely rude to my wife when she was trying to get help for my mother-in-law who was stuck inside the building due to the doors not working to leave. Thankfully another customer showed up before she had to call the fire department to get out, who knew how to reset the door. That customer stated that it happens all the time. I’m not sure in what world that would be acceptable except to this business. Not ADA compliant I’ve been using this location for a year or more and can’t use my units due to the elevators being down with no date that they will be back in service. I was told the stairs are open, but I’m a disabled veteran and can’t keep climbing stairs with heavy objects. They say that they can’t give me any other units either. I’m only giving one star because there’s no option for zero. Looks like it’s time to find someone else that can actually deliver on their end of the business. Update Public Storage has bought out this place and seems to be making some improvements but still has problems with elevators and the office staff both temp and permanent, lack in the customer service department.

The staff were very welcoming and Jill and John helped my family and I when we wanted to change membership. They helped us get the best deal on what we wanted! Very happy with level of customer service!

John was very helpful. Great customer service and I really appreciate his patience and kindness.

Jill was excellent, I would give her 10 stars if I could.

Alaina and John is FABULOUS VERY CUSTOMER SERVICE FRIENDLY AND HELPFUL THEY WENT ABOVE AND BEYOND

My experience with Jill and the staff was excellent! I rented a storage for about 2 1/2 years and they were always willing to assist me with any issues or concerns.

Jill really helped us by adjusting our online reservation to a unit that worked much better for us without losing our online rate. Very much appreciated!

No personnel on site when "open

This place is very clean and the staff is very friendly. We ended up needing more space than what we originally paid for and Jill was so helpful in getting us switched to a larger unit. No hassle at all. Very pleased with everything here.

Jillian was extremely helpful! Building looks very nice and clean.

Juli was great. Facility is clean and online renting a unit was a breeze.

Jillian was a great help during my rental set up and kind enough to walk me through everything I needed to know! Definitely will send friends and family to this location!

Great experience! Thorough and positive!

Jill was super nice and very informative. She made this process so quick and easy

Jillian Office Mngr on location was professional, knowledgeable, very friendly, and very helpful. SHE'S A KEEPER!! Thanks for making my move to Dallas a little more welcoming. Thanks Ms. Jillian! 👍🏾

Jill was a life saver!!! She was thorough and answered my MANY questions! As someone new to public storage, she made sure I was well aware of everything! 10/10 would recommend this place and feel she deserves a BIG raise ((: thank you Jill!

Berenice was really helpful .excellent customer service with e rental

Amazing service by Jill. Very friendly and thorough. The whole process was very easy and fast. The building and the unit was also very clean. Easy in and out. You drive into the building and you can unload/load inside the building with elevator right next to you. So easy!!!

Super helpful and made the process super easy!!!!!

Jill was such a help, super professional. Honestly the workers are so transparent and are FOR the customer and their interests when it comes to the deal of getting a storage. I highly appreciate that. It is a new location. Very clean, they have been here for 4 years and have great management running this location.

Overall easy to make reservations and access the units - Jill is a great help! Only downside right now is that the back exit is broken (has been for a while). Takes quite a while to exit with a trailer.

I don't even have a storage unit here, magically the company keeps charging my card. I request that they stop and they say, "Just dispute it with your bank." Amazing!

Friendly and Jon was easy to work with one of the best public storage facilities in the Dallas area

Great prices and friendly staff.

The "All Storage" staff (Gillian and Jonathan) at 500 Talbot in Plano are just the best and most attentive people in the business. Having rented from numerous places over the years, these two make me want to stay even with the recent conversion to Public Storage. Jonathon and Gillian have made sure recent issues have been taken care of in the most professional manner possible. Thank you both for taking care of all of us here.

Jon and Jill were very helpful, friendly and professional. Facility was very clean and presented well inside and out. There were enough elevators for all to use and well placed security cameras throughout property. I felt confident my belongings were safe.

SUPER AWESOME PLACE. YOU'LL LOVE IT.

Great facility, helpful and friendly staff, fantastic overall experience. We've rented a unit here for years and with the recent change of ownership the business has remained excellent. I went into the office on 3/26/22 to sign my new rental agreement (which you can do online), and both staff members (Jonathan & Jill) were extremely helpful and made the experience very quick and easy. I recommend that anyone looking for a storage facility use this business.

Jonathan and Jill were both amazing helping me set up my storage with them! I highly recommend their services as both were super nice and super professional!

Hello, I’m overseas at the moment and my phone cannot call in USA, I’ve try to email the Talbert Dr. location as usual but apparently the email address has changed… can someone tell me the new email address of the Talbert Dr location?

Great.

Excellent customer easy signup

Ohh my gosh! I just moved here and Josh made my experience so easy and wonderful! And he was patient and such a big help!

Great place to stash millions of dollars on the floor. Once in a while go all Scrooge McDuck on it. I hear they supply barrels to move it eventually.

This storage facility is very nice and safe. I recommend this facility to anyone who is looking for a storage facility

Very pleasant experience. John walked me through all the options and helped allowed me to view the size that I chose before confirming. I ran into an issue and was late to the office the day that I reserved but John followed up with me the day after and ensure to keep it reserved for me. I really appreciate him for that. The units are very spacious, clean, and up to date. Kudos to the Plano staff!

Should've found this place before I put things in storage

This is by far the nicest storage unit I have ever had. Very clean, secure and convenient. I needed a unit ASAP, I showed up and got the size I needed at a great price and was in and out in about 20 minutes.. Excellent experience and no long term commitment.. I recommend this place and will continue to use as need fit. Thanks, SD

I love this drive in out of the Texas Sun storage place. Paityn, who assisted me was extraordinary. I reported that my storage locker was dirty and she came over right away and actually was on her hands and knees cleaning it out! The prior occupant was quite nasty. When she finished it was very clean and had a lovely smell. I purchased this location on a drive-by whole heading somewhere and after their competitor didn't return my 📞 call the day before. After my purchase I get ads about the first month being free (thanks to google tracking my every move) so be sure to Google first for your first free month. Be prepared to pay for additional insurance and a lock. Great rates though, much better than the competition!

Paityn was so professional and very helpful and had everything ready for when I got there. She took the time to explain everything and even had a map for me to know how to find my space. I was very pleased with the process. I was excited to find out with a AAA card you get the first month free. There is also Military discounts. I was impressed with the storage area too very clean and easy to find my locker. Would recommend them to anyone looking for a storage unit. Check out their specials I got a great deal on my unit. Location was perfect for me being only a few miles away.

Super clean and easily accessible! Plus, the staff was friendly, knowledgeable, and concise.

Kristen made the process fast and simple.. The facility is kept up and clean. I'd definitely come back if needed. Moving out was just as simple

This is the best storage place!!! They have indoor and outdoor drive up units, cameras, fully gated and AMAZING customer service! They have automatic billing and almost ALWAYS have deals running for free rent or adjusted rates online. They offer in-house renters insurance that's only $15 a month or you can bring your own. Highly recommend!

Skylar Reaves did an awesome job!! Her customer skills are impeccable!!!

Jill from this location was very helpful!!!! They are all so nice.

Reservation and move-in process was smooth and simple!! Paityn was extremely helpful and kind throughout the entire process, 10/10 recommend.

Paityn is astounding, unquestionably professional and helpful service. The property is the cleanest storage facility I have ever been to, very well maintained.

Wonderful experience. Clean, amazing facility. It was so easy to reserve and rent. John at the Plano storage place was fantastic and so helpful. I would recommend to all who need storage. I am so impressed.

It’s a wried experience. We just made a payment yesterday and locked us with a red padlock today.

Very good people , nice , professional , and helpful !!

5 stars all the way. Thank you Paityn you were so professional and I appreciate you.

Payton and Jill did an amazing job for me at this location. This is my 2nd storage unit, and the easy process to get me in and out made it even better. Best employees I've dealt with at any storage location!

Inexpensive place to store your clutter.

I love this storage facility. I don’t know what I would have done without them. They are clean and most of all safe!

This place is efficient, clean, and the administration is very helpful and effective. They keep the place super clean and even have music over the intercom! Speak to John about your needs. I am sure he will take care of you!

Quick and professional storage service. I love it.

Worked with Jill to get a storage unit. She was very helpful and the transition went quickly and smoothly with no hassle! Definitely recommend working with her. Moving things is stressful as it is so working with a competent person def helps!

The customer service has been above and beyond! Couldn’t ask for a better place to store your stuff. Ask for Jill and she will hook you up!

I shopped around for a storage unit and this place was by far the best as far as price, location, and facility. They beat all of the other storage facilities in the area. John assisted me at this location. He was friendly, knowledgeable, and very down to earth. I am happy with my decision of choosing this location.

Great facility with a super helpful crew! 👍👍

This place is clean, nice, and at a great price. John was very informative and helpful. Great place to store your stuff.

Friendly staff (Skylar & Jill +)... acceptable prices... lots of choices. So far, rates haven’t (yet) gone up. Watch out, though: like ALL storage facilities, they’ll be ready to charge you insurance as soon as you forget to share proof of your annual renewal for your homeowner’s policy. Large dollies and an inside parking system make it pretty easy to load and unload. The only drawback is that there aren’t enough parking spaces if more than 4 cars decide to visit one of their two (LARGE) buildings at once.

I’m super super satisfied with Jill. She was super patient and helpful understanding exactly what I needed. She made everything so easy and non-stressful. After driving a day and half to get to Texas but looking for a storage and getting set up with everything I needed was one thing I didn’t have to stress about due to Jill!! I’m super grateful for the wonderful person you have working there. I’m sure everyone else is nice but so blessed to have been helped by her.

Jill did an amazing job at making this easy for my wife and I. I can go on about how great she is but i’m sure you all know if not you wouldn’t have her there. THANKS JILL YOU ARE AMAZING!!!

Roxie is a sweetie. Got me set up quick and cheap. Love this place.

The girl who worked Sunday. Was very sociable and knowledgable

Place is very clean and easy to get in and out. Jill was very accommodating and explained everything every step. Offered a full look of the premises as well. Also like the fact that the another agent there was helping a customer over the phone but still took the time to act knowledge me and let me know someone else was on their way. Prices seemed fair as well. Would recommend!!

I purchased a storage unit online today at a great price with this location. This was my first time having to rent a storage unit to store extra items in. When I went to this location I met Jill she was very knowledgeable about the storage unit I purchased the different locks you could purchase and the insurance process for your storage unit. Jill was very helpful with assisting me today with my new storage unit. If you looking for great customer service Jill and John will be happy to assist you If you are looking for a safe,clean, and peaceful storage place. This location is the best location to rent a storage unit from.

I love the customer service here! My sister had a unit for several months, I had a unit for a year, and have 2 clients that have rented there. I am renting again for a few months. The online registration is easy, they almost ALWAYS have a new renter deal, and they are SAFE!!! There is gated entry, cameras, climate controlled, freight elevators, and oversized spots that will fit up to a 15' box truck. The have ample pallet dolley's at each elevator and wide hallways for loading! Love these guys! 10 stars!!!

Came in today and worked with Roxie. She was so easy to work with and polite! She showed us two different sizes and we found exactly what we needed! Thank you Roxie! - Brandon

Wonderful facility! John and Jake answered all my questions!

All the gentleman were extremely helpful with renting a unit. The building is clean and well looked after and was sold instantly after having a first look! Thanks guys

This place is awesome, Ryan and Jill were really great they helped me find the perfect unit to store my items. I would highly recommend storing your items here. Very clean very secure. A+++++ service

Ryan helped my wide and I get a bigger for a better rate! Jill and Brice were helpful with any questions I had. I would recommend them to anyone!

I have been working with Ryan at this location for about a week, we recently moved from Michigan to Texas- and not a thing has been easy, except our experience with All Storage. They have been patient and understanding with us while we have waited for ANY information on our moving truck, they were accommodating when I told them we wouldn’t be able to be there at the exact time the truck would be delivered. They have been a breeze to work with and I can’t express enough the amount we appreciate them; moving across the country is stressful enough, but trying to move a 4bedroom house with 2 living spaces into 1000 sq/ft temporary housing has made this exponentially harder, and the understanding we have received from All Storage has made that aspect of our move incredibly easier.

Ryan and Jill are amazing! this place is great and easy to deal with!

Super clean, bright and spacious buildings, multiple storage options, air conditioner facilities with great location, accessible to major roads, and very safe!

Jill was awesome and so nice when I stopped in for more help

The facility is great. You unload your vehicle inside the storage unit building. They have carts available to help unload and get it to your unit. Jill helped us look at the different unit sizes, very thorough explanation of the rental agreement and very helpful throughout the initial experience. There are lots of storage options available in DFW, I drove past several before I got to this one in Plano and glad I did. Thanks again to Jill's customer service.

Jill was awesone!! Helped me find the storage I needed.

Great experience! Quick, informative and painless!

Very impressed with the Facility. Easy access and great customer service!

Great facility! Very crisp and clean, and I love being able to drive into the facility. I never ran into any issues & had my storage for about 6 months. John was really nice helping me to get everything setup via phone which made it very convenient. I would definitely return here in the future if I needed another storage.

Easy to complete the rental here!

Great! Place to do business with John I called him 13th because... well when you come I want you to hear his story 😂 but the service is great! I operate a small furniture business out their storage and I must say I’m here everyday 3 and 4 times a day! it’s always clean, everything always works great and the a/c is a bless!!!!!

Great facility and Alex was super helpful and made everything easy for us. Couldn’t be happier with my experience.

Phenomenal renting experience with Alex. He was polite, patient, and explained everything clearly and with ease. He has made me a lifelong customer, and I look forward to working with him and discussing fishing again.

Getting a unit here was so quick and easy! Alex at the front desk was a huge help and answered all of our questions. The facility is one of the nicest and cleanest storage units we’ve ever seen!

This place is really nice and have a lot of space for storage. And Jill at the front desk is a really nice and helpful person that explains things with great details. I will really recommend this place

Customer service is great! Skyler is very nice and very helpful. She was very knowledgeable and explained everything very well. She really cared about helping me find the best deal. I'm glad I had Skyler guide me through this process!

Jill was amazing. Super helpful and was able to get everything done with ease.

I actually enjoy going to my storage unit. I am on the 3rd floor. It is climate controlled, music plays, and there are clean restrooms. I have never had an issue. There are plenty of flatbed carts and large elevators (atleast 8+ feet x 5 ft). Prices at the time I signed on around August 2019 were better than most in the area. I would highly recommend this place.

Convenient location, easy access, helpful staff

Alex was great on the phone helping me out to quickly rent out a storage, Very nice,efficient overall great customer service. I definitely recommend this place!!

Skylar was an amazing help and very professional and knowledgeable. She got me situated with my last minute move. Thank you again for such a beautiful person to help.

Everyone I spoke with or had email communications with were super nice and extremely helpful!

Very convenient, clean, and great facility.

Skylar was amazing! She was able to get me on a floor that I would need in case my original sized unit was too small and the next size up was on the same floor and easily accessible. Thank you!

I came in today to request help with my acc and storage unit. Skylar, Jill & John we’re quick to get all my needs met. Each employee assisted with all my questions and there professionalism, detailed answers and fast results left me feeling that self storage Plano will work for me now and in the future. Great employees, friendly, kind and very respectful. I’ll be happy to return again when I need storage quick and secure. Thanks Plano storage for helping me during my time of transition.

Fantastic facility, competitive prices and unparalleled customer service. John and Alex were exceptionally knowledgeable, kind and easy to work with. They answered all of my questions with ease. Alex helped me determine the exact size unit that I require based upon the items that I need to store. The facility itself is very clean, well-lit and secure. I walked in at 12:27pm, we toured a couple of available units, and I and walked out at 1:05pm with a signed lease agreement on a storage locker. I am extremely satisfied.

I felt it is safe place in plano. Very clean all over the facility. Jill from the front desk made my checkin easy and clear. Her suggestions helped me to quickly decide the space needed and what needs to be taken care of during the registration process. And finally prices are cheap and very reasonable when compared to other storage facilities around this area. I would definitely suggest this place for safe long term storage.

Friendly staff, great service. Johnny did an amazing job fielding all of my questions, definitely come here!

Great location and service, which are harder and harder to come by these days.

Very impressed by the customer service. J.N was very helpful!

All Storage was so great to work with. Their facility was clean and the staff was friendly and very helpful!

I’ve used many storage facilities over my lifetime & this All Storage location is hands down THE BEST! The facility is spotless, well lit & I felt safe going there after hours. Staff was friendly & extremely helpful. The manager, Brandon, is amazing & worked with me as I was cleaning out my storage & ran into a snag getting a bed removed. Great location, too. Highly recommend!!!

New facility with elevators, restrooms, drinking fountains & piped in music! Good lighting & climate controlled!

All Storage Plano was suggested by Spare Foot. It was the first and last place I visited for my storage needs. The process was fast and easy and the staff were helpful and friendly. The next day I moved in and John was so nice to assist me with finding my unit, purchasing a lock, and making sure I secured the unit properly. Every visit has been a breeze to access and a quick in-and-out due to the clean and well-kept premises and large carts they keep near the units to assist you with your move. Overall, I am so pleased and would highly recommend this place.

Very nice facility. They work with you. All employees are very kind.

Easy to work with. Only needed a unit for a few months and this location was convenient. Location is clean, secure and no issues with staff. Easy to get ahold of people during their hours and was able to end contract with no issues. Thanks!!!

This facility is state of the art. Storage units are inside two large buildings you drive into, out of the elements. John, Saudia and the other John are efficient, friendly and fun to deal with. The introductory rates and terms are excellent. There’s nothing not to like.

The sign up process was very easy and the staff very friendly and helpful, especially John N. The place is perfect location for us and feels very secure. The site is well maintained and the use of their on site carts is great.

Needed a storage unit and wanted a very easy and reliable storage facility. Saudia assisted me, she was very pleasant and informative, she made the process easy and stress free. Would highly recommend.

Great customer service and very friendly and helpful..

Nice place and excellent personnel.

A first class type physical complex and matched by the three staff that were ready to go...they welcomed us and were friendly, even first thing on a Saturday morning. Saudia, John and John were very engaging and at the same time, taking care of our business transaction. It is unique to see employees that enjoy their work. Large monitors on the wall show the security cameras on the property. The physical layout shows attention to detail.

The move-in process was so easy! The online, pay later reservations feature made it so convenient and user-friendly with Spare Foot. When I walked in All Storage, I was immediately greeted by Saudia and what appeared to be a trainee. Saudia explained everything very thoroughly and left no questions or concerns unanswered. She showed me different locks and had detailed explanations for each. She also made sure I knew where my unit was and showed me a nice little map. I forgot to mention that my reservation had actually been assigned and mostly complete when I arrived! I was given my gate code and all the info I needed within no time! The cleanliness, attention to details and customer service was superb! I loved that the property was so new, neat and clean! I couldn't have asked for a better customer experience! Thank you All.Storage Plano!

Great property and the staff are very nice and so helpful and understanding one of the nicest storage experience ive ever been through ill recomend this place to anyone thanks all storage

Very nice facility.

Very professional, very nice, made it very simple for me. I would recommend any one looking to check these guys out. Thanks John for all your help.

Jill and Bryce are awesome. They are extremely helpful. I have rented here multiple times and each time they are fantastic!

Awesome service from Erica and Jill!! Gave me a grand tour of the beautiful facility. Indoor drive-in access! I’ve never seen anything like this before from a storage facility. This place is awesome!

clean facility, friendly staff and good prices

Was really waiting to speak to a manager of the company before I wrote a review but she was not in the office today when I called (out to lunch I believe). My boyfriend and I rent a combined total of FOUR 10x25 storage units (their largest units), so the amount of money spent here is significant. As we were leaving today, we were told by an employee that we could not have our car on "on", while in the enclosed garage portion of the building. This is a rule we already know and abide by...we have been at this storage facility over a year. We had just turned turned our truck on to leave and noticed we missed a mirror placed on the side of our unit. As we placed our item in the back of the truck he came up to us and said we needed to have our car off, I told him we were about to leave and with no regard, he continued to state the fact we had to turn our truck off....Not sure what "I'm about to leave" he didn't understand. I told him yet again, "we are literally about to leave"...he then proceeded to mock me saying "well you literally need to turn off your truck". At this point I did not continue with him as we were LITERALLY ABOUT TO LEAVE. Do not appreciate the tone and how this employee came up to us like we were doing something wrong. I normally let things slide, but this was disrespectful on all accounts and the attitude uncalled for. I had 3 other people with me and to interact with this employee was embarrassing. He stood there and watched us drive out until we left the building. I really hope this gets addressed as a whole to their staff.

Claimant controled, restrooms and you can drive into the storage space. And Jill the young lady that signed me in was very polite & also asked if I was a military vet which saved me money 😁

The entire team was very helpful, particularly Donnie, when I took my first tour of the facility. Thanks for making it a positive experience!

Best place ever

The staff and facility are amazing!!! They were able to answer my questions very quickly and get me out the door and on my way!!!

Great clean new facility, Dolly’s and flatbeds available to use for free! Staff is great, Jill especially. She was very helpful and friendly and I really enjoyed working with her.

The sign up process did not fully complete but I called the facility and they fixed the problem right away.

Very clean & convenient. Friendly people

Jill was great she was very knowledgeable in helping me pick the best size space for my storage needs.

Aaron did a great job helping me find affordable storage that met all my needs of my budget and necessities of space! So glad I chose All Storage! I’d recommend it to anyone

Good experience and helpful, informed, service.

Jesse helped us out and was great. Thank you!

Jill and Aaron were so helpful to us! We signed up for a storage unit that is perfect for our needs!

First I’ll start with the person who helped me, Joy. She was very welcoming when I came in. She explained to me everything I was filling out for my unit and made sure I understood everything before proceeding with the next thing. For this self storage, you get a bang for your buck. Very nice facilities. I love the drive up to the climate controlled building and the accessibility of it all. Only issue I would have is the hours available. Maybe if access was available a little later than 9pm it would be a slight bit better.

The ladies at All Storage greeted me warmly and professionally. The facility is clean and secure and Tomberlyn was an excellent representative and very helpful. Pricing is very reasonable.

Considering how many storage companies there are in the area, it took me an inordinate amount of time to find a good one. All Storage Plano is it. I was able to book online ahead of time, which is standard in the industry, and the price was more then competitive. However, it was when I walked through the door and met Joy was when the decision was made even easier. She is great, I don’t know her from Adam, but talking to her is like talking to and old friend. She is incredibly helpful and made the process of getting a unit painless. In addition to the great staff, the actual units are very new, and the drive-thru indoor set up is great for avoiding the Texas heat. After looking around at a dozen different places, All Storage really stood apart, and I highly recommend renting your next storage unit here!

Best storage in Plano, hands down. Jesse was incredibly helpful and made the process super easy. Highly recommend!

Jill has been extremely helpful and friendly. She helped me determine what size and advised they could hold the unit for 14 days. This will meet my needs. The customer service in person and on the phone from All Storage is superb.

All though Jesse ROCKS, there is not a Military discount the reason we moved here plus he neglected to suggest a location closer to my home. So we are now locked in to the Plano location. Other then that I would suggest All Storage to anyone.

This is undoubtedly the ONLY storage company to use in my opinion. The facilities are clean, the ceilings are very high (makes a huge difference in cubic feet) and even the non-climate controlled areas are comfortable to load in to. The boxes and locks you may need for moving and packing are reasonably priced. We also like that the admin fee was waived. (Why do these companies charge an admin fee in the first place? Isn’t that why the people are in the office to start with?) We like that they’re open until 9:00 instead of 5:00 like some of the others. I highly recommend it.

Tomberlyn was wonderful to work with she answered all my questions and helped me rent a unit!

Jill was very helpful with explaining the whole process to a first time renter.

Jill was very upbeat and knowledgeable while helping rent a storage unit. I had a very positive experience.

Jill provided excellent service. Thank you for being patient and explaining the storage process.

Timberlands Was great to work with made it so easy to open my unit. Great staff clean storage units! I’ve been doing business with them personally and professionally for over a year. Wonderful team!

BEAUTIFUL place BEAUTIFUL employee's, clean great customer service!!!!!

After driving by this place each day on my way from work, I remembered it when it came time to move my things into storage. That building made to look like a box is unforgettable. Joy was great. She helped me figure out how much space I needed and reserved the space for me for a few weeks until my move.

All storage is a great facility. Very well designed, clean and spacious. The staff is always helpful and responds quickly to any questions and concerns. Highly recommend place to store belongings.

This was a great location near UT-Dallas for my college-aged daughter. The storage unit was spacious, the indoor truck access made unloading very convenient, and the service was fast and friendly.

Jesse was amazing, by far the most professional and friendly representative I’ve worked with. The staff is friendly, location is ideal, and the units are clean and spacious. Highly recommend!

Nice new facility. Great staff, friendly and helpful. Joy is awesome. Jesse isngreat too. These folks are great to work with and a storage facility that has bathrooms! Who knew? Recommended.

My experience with all storage was easy,fast and live saving,I needed to move quickly from my apartment on mapleshade,preston heights and needed a storage nearby...i went to All Storage and luckily for me I met Joy who not only showed me around but gave me a good easy to find spot/storage.choose all storage ask for Joy you be glad you did.

Jill was very friendly and helpful with our storage rental. Clean and convenient with great specials.

Great facility great customer service.

Jill and Brice , what great service and easy to deal with.

Jill was very helpful and provided exactly what we were needing to make our move much easier and less stressful. The price was affordable and the facility is clean and easy to access. We are very pleased with All Storage in Plano, TX.

Joy is the most delightful ...and better yet...the most HELPFUL person I’ve encountered in my move to Dallas. I highly recommend this storage facility!

Jill was totally awesome and helpful. She was great and answerved all of our questions.

Jill was very helpful in explaining everything!

Great experience! Jill was so helpful in helping us finding the best space for an affordable price. Close to campus and easy to access!

Great service, very nice.

Jessie was super courteous and helpful with setting up the lease for my new storage unit. He gave a comprehensive tour of the facility and answered all of my questions. The facility is super clean and has good security features. I am rest assured my storage item will be safe at this facility.

Fast and easy service, good and fair pricing

Joy was very helpful in getting me a storage unit. Clean and safe place.

Staff was very helpful and got me a storage space for a great price. Brice was very knowledgeable and made sure to point out details like facility tempurature, access hours, and where the bathrooms are. Great experience!

All Storage is a fantastic facility. It is a secure building for your belongings that is also great on the wallet. The staff are all great, Joy in particular was extremely helpful and professional in taking care of things quickly.

Clean place, great staff. I feel that my stuff here is very safe.

Joy was wonderful to work with in finding a storage unit! She was patient, kind and took all the time needed to secure a unit for me. I appreciated her professional, yet personal approach to doing her job well! Thank you Joy!

Extremely easy process! Best storage place I’ve rented from ever. Super clean. Bathrooms in the storage unit shared spaces.

The hours listed on the website - can I only access my unit during those working hours? The previous place I rented from allowed access until 10 pm.

All Storage new facility it’s a must if you need to store anything! Perfect north Dallas location. Tomberlyn, she is awesome! The best customer service, knowledgeable and very kind. She will go out of her way to make sure you have everything you need. Thanks again for such a pleasant moving experience! Tomberlyn you rock 😀

Excellent service and very clean facility. Joy is great! I would recommend this storage to someone looking for high quality!

Very friendly staff. Joy was very helpful with checking in and very helpful again when we moved out. Facility is very clean. Elevators are huge and love that they have large carts available right by the elevators for everyone to use. Very satisfied.

Renting storage unit from All Storage couldn’t have been any easier. Joy was incredibly helpful, showed me my options and found the best unit for my needs. The facility is clean, secure and nice. And the staff is excellent. I highly recommend All Storage.

Joy, the All Storage rep, was very helpful in choosing the right units for my needs. I really likebeing able to park inside the building to access my units.

My first time using their facility and had the pleasure of Joy helping us. Very nice and professional. Effortless setup. Definitely recommend!

The staff was very friendly and helpful. The facility is new and clean. The first month was free and the monthly rate after is the lowest amount I found in northern part of the metroplex.

The ladies working here were very helpful! Tomberlyn was a new employee, but was still knowledgeable and able to answer all of my questions. The facility is nice and easy to use. Unloading and loading is indoors. All in all a great place to store your stuff!

What a great experience. The website was very easy to use, the check in only took a couple minutes and the facility was excellent. Joy helped us with check in and she was extremely friendly, courteous and professional.

Quick service and I've yet to have a problem with them. The units are clean and well kept, and the staff was knowledgeable and ready to help. There was a small hiccup getting the process started, but eventually we got it worked out.

I had reserved my unit for 2 weeks out and ended up needing to switch it to the day of because of last minute changes. I called and spoke to Jill and she handled all of the paper work on the phone so all I needed to do is come in and pay before unloading into my storage. Jill was very helpful, friendly and speedy!

This is my first experience with renting a storage unit, and have been more than pleased with both the service and the facility. So far, I have worked with both Jill and Joy and found them both to be most helpful in every way. They helped me select a unit that was convenient and met all my needs. The facility is clean, well-lighted, and I really appreciate the indoor climate control. I would definitely recommend this facility.

I love this storage unit! The staff was so nice, getting in and out is effortless, and they even helped me get a unit near the elevator, which was super nice. As long as I have to have a storage unit, it’ll be with them. :)

Thanks Joy!!! This is the best storage unit that I have ever rented. I feel safe and it’s so clean. I felt comfortable from the time I walked in. Joy really knows her job. Thanks All Storage Plano

Can you store and work on vehicles here?

Jill helped us get a great spot...

Awesome customer service! Jill was extremely helpful!

Jill was great to work with. Quick & easy to sign up and facilities are spotless. Excellent prices!

Excellent Facility Two-Thumbs up on the overall experience. Very friendly staff and very proactive in ensuring a very quick registration process. They contacted us a couple days before to confirm our estimated arrival time. All paperwork was ready when we arrived and registration was a breeze. Facility is spotless clean and lighting is excellent. Plenty of carts to facilitate the move in process

Great facility and very professional customer service. Ms. Jill and Ms. Joy. Thank you so much for your help. I really recomend this location so far good. I can't find a better storage place. Very loyalty customer. Gloria R.

Very secure facility with 24/7 monitoring. Great location and convenient access to storage units. Joy and Jill were very friendly, informative, and accomodating. Highly recommended.

Jill and Gina were fast and helpful when I came in to rent. When I went by to get rates, Justin couldn’t have been nicer. I plan to keep my unit here for years!!

Great location and the staff was very helpful selecting the proper size storage. Facility is very clean and main

The manager Jill and her assistant Joy were very helpful. They even answered questions before I asked. I will be a return customer !

Friendly staff, clean environment. Low prices thats all you need :)

Talk with Justin at All Storage he answered all my questions about insurance my AAA discount and even helped me pick a unit near the elevator for the same price! :)

Very new and modern facility. The woman that was there to take care of the rental for me is named Joy and was able to answer all of my inquiries. The facility is spotless to boot. Was able to get in and take care of all paperwork within 10 minutes. Very good experience. Should be 10 Stars, Great Service

Moving to Plano and needed storage. Jill provided amazing customer service. She had me set up in no time and was extremely helpful.

Jill was great. Extremely helpful to us when renting a space!

Great experience! Called me to get details set up over the phone- walked in got lock and directions and move-in was quick, easy and painless! They have flat bed dollies for you to use, easy enclosed elevators, all super clean, easy and very nice!

The prices are amazing! Jill is amazing and made the process so smooth! Plus, the facility smells like new 😎

The process for electing a space was easy and friendly, and the facility is new and very nice!

Great location and friendly staff. Able to secure storage and load it up in same day

Competitive pricing and 1.7 miles from my home and also near to U-Haul Truck Rental facility. Only put on 7 miles total to move most of furniture in my home to storage unit. Rented a 10' x20' air conditioned unit at this Brand-new, storage facility at Mapleshade near Geo Bush Tollway. The place has elevators that hold 5,000 pounds, so there was no trouble in getting my furniture up to the 3rd Floor. They also have three large dollys next to the elevator to use. The place is very clean and professional looking.

An AMAZING PLACE!! Super clean, super safe and Joy is an absolute delight to work with. I would highly recommend this place for any storage needs. So easy to get any size car or truck into the facility. I would never go anywhere else!!!!!!!

Great place excellent customer service and always clean!

Excellent staff! Easy to rent and very nice and secure facility

This is a brand new storage facility in the Plano area. The staff is courteous and professional, the grounds are well kept and guys you can even drive your rental TRUCK INSIDE the facility...NOW THAT WAS SMART DESIGN!!! THERE is an ample amount of storage carts to help in moving your items, the ceilings are high and the elevators are large. Most importantly, you can reserve your storage unit online to avoid having to go into the office. This is a feature I LOVE! I reserved a 10x20 for $129/mth with the first month free. Store your valuables here...you won't be disappointed. Great job ALL Storage - Plano, TX!!!

Hands down, this was overall the very best experience I've ever had dealing with a storage company. Our family has rented from several storage facilities in the past, and the customer service has always been great. However the customer service at All Storage was beyond exceptional! The process was quick, easy, and convenient. Truly the best customer service I've received in years.

They are super friendly and absolutely professional. They called me earlier to check on my reservation I made and explained everything clearly and answered all questions. The facility is Clean organized and real easy to find the unit I purchased. Jill was the lovely woman that helped me thru the paperwork process and she was very friendly. Thank you

Great service, and easy to set up. Jill New was super helpful and made the process easy, and the experience great. She was very thorough, and sent all docs over right away. Very friendly and helpful. 5 stars ^_^

I had the lovely pleasure of working with Jill. She’s great! The units are nice and the deals are even better!

Joy was wonderfull at quickly getting us a nice clean unit, she has made our stressful day better with a smile! Sincerely, Ashley Quine

What a nice facility! Jill provided outstanding customer service with every detail covered. Check out the elevators and real climate control storage in this Texas heat. This is by far the best experience I have had at a storage unit. The carts are even great.

My current storage area has been creeping up in price / overpriced, so switched to All Storage nearby. Brand new/clean. Efficient friendly staff, what's not to like?

Great place & service. Joy was great!!!

Home if the “box office” and EZ Drive Thru storage. Want to literally drive right inside to your storage unit? This is the place.

Great location, easy access. Jill made the contracting process very easy, explaining payment options. She took time to inquire about our needs and matched us with an appropriate size unit. The Facility is all climate control, driving my vehicle into the facility is great to keep out of the weather.

Facility is clean & just what we were looking for! Joy is wonderful to work with and very helpful in selecting the perfect storage unit!

New customer, Joy has been very pleasant to work with. Nice, clean facility. Great location. Best price for an air conditioned storage in Plano.

It was an amazing experience, and Jill was an amazing help. Super thorough and would definetley recommend.

Joy was AWESOME!! She was able to get me setup and checked in in no time!! The unit was clean and perfect for my few boxes. Glade to have you guys in the area!!!

Staff are very friendly friendly and storage units are clean and easily accessible

When I spoke to the wonderful leasing Agent (Joy )she was so pleasant to talk to about my storage needs. Excellent customer Service.

Very friendly staff with great customer service. Storage building was clean. I liked driving into the building for easy access to the storage unit.

Very helpful & very friendly staff. Highly recommended!

Kerwin has great customer service

Jullian New was AWESOME! Her superior customer service needs to be patented! The storage building is very very nice and affordable! I highly recommend if one ever need items to be stored, this is the place!

Super nice staff and a great location!

Great service and very friendly staff. Was planning a move and it all worked out seamlessly. Fast service and budget friendly prices . Ms.gina quoted me prices and showed my family the facility and unit that may work for us. I returned a month later and the store manager jill new did the same. Brand new facility that i would highly recommend.

Jill and Michelle were awesome! Appreciate that both of these ladies made the process was seemless. If you’re looking for a great storage facility this is your place.

Jill and Joy are very helpful as it was our first time renting a storage unit. They were very nice and informative.

Jill made the rental process very quick and easy. Besides being brand-new, the facility design is nicer than most.

Helpful staff and nice property in a good location.

Jill and Joy were very helpful with my lease process and helped get into the perfect unit for a great price!

Friendly, convenient, and clean. I made a good choice during my home renovation. The drive through access was wonderful. Highly recommend.

Jill very helpful with my initial tour of the facility. Very professional. I like the storage setup and looking forward to my move.

Michele was such a great help! She was patient and sweet! Highly recommend this facility for your storage needs!

New facility, love that there Is up to date security, close to home and reasonable prices for the size of the units.

Jill was great in handling my move into the right size unit at great price. The facilities are clean and secure with easy access. I would highly recommend using All Storage in Plano.

Very friendly and helpful staff! Michelle helped me find the exact unit that fit my needs, and Jill was great taking care of my lease over the phone. The facility is close to home, and very convenient!

This is a fantastic location with wonderful staff! I love the new building and how clean and secure everything is! Check them out if you are looking for a storage place in Plano, or North Dallas!

Super awesome place with really nice and informative staff. All around a great experience.

Great place. Very personable staff. I love the drive-thru bay.

Great place!!! Gina, was very helpful and displayed excellent customer service. She made a stressful situation easy. Thanks! You rock, Gena!!!😀

I’m super excited about using Mapleshade All Storage. The facility is brand new in a great location. Jill was very helpful and called me promptly after making a reservation. She also gave me a tour of the property which convinced me to go with All Storage vs the other storage place I was considering.

We had a great experience selecting our storage unit. Jill, property manager, was very friendly and answered all our questions. The location is perfect and we like the easy access. Thanks Jill for making this an easy process!