Public Storage Self-Storage Units at 3443 Sorrento Drive, Mesquite, TX
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
5'x5'Online only price$ 32/moSmall 5'x5'
$ 32/mo $43Best Price Label
- Inside unit
- 1st Floor
5'x5'Online only price$ 37/moSmall 5'x5'
$ 37/mo $49Best Price Label
- Climate Controlled
5'x10'Online only price$ 52/moSmall 5'x10'
$ 52/mo $70Best Price Label1 unit left!
- Outside unit
- Drive-up access
5'x10'Online only price$ 54/moSmall 5'x10'
$ 54/mo $72Best Price Label
- Climate Controlled
10'x10'Online only price$ 57/moMedium 10'x10'
$ 57/mo $76Best Price Label
- Inside unit
- 1st Floor
5'x12'Online only price$ 59/moSmall 5'x12'
$ 59/mo $79Best Price Label
- Outside unit
- Drive-up access
10'x5'Online only price$ 64/moSmall 10'x5'
$ 64/mo $86Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x10'Online only price$ 81/moMedium 10'x10'
$ 81/mo $108Best Price Label
- Outside unit
- Drive-up access
10'x10'Online only price$ 83/moMedium 10'x10'
$ 83/mo $111Best Price Label2 unit left!
- Climate Controlled
10'x15'Online only price$ 86/moLarge 10'x15'
$ 86/mo $114Best Price Label
- Inside unit
- 1st Floor
10'x10'Online only price$ 104/moMedium 10'x10'
$ 104/mo $139Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x15'Online only price$ 119/moLarge 10'x15'
$ 119/mo $158Best Price Label
- Outside unit
- Drive-up access
10'x25'Online only price$ 132/moLarge 10'x25'
$ 132/mo $175Best Price Label
- Outside unit
- Drive-up access
10'x20'Online only price$ 142/moLarge 10'x20'
$ 142/mo $190Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x20'Online only price$ 142/moLarge 10'x20'
$ 142/mo $189Best Price Label
- Outside unit
- Drive-up access
10'x30'Online only price$ 159/moLarge 10'x30'
$ 159/mo $212Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
Nearby Self-Storage Locations
Self-Storage Near Mesquite
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Mesquite Storage Units Near I-30
Storage units in Mesquite are located just off I-30 at Motley Drive. Indoor storage units, climate controlled storage units, and outdoor units with drive-up access are on-site in a wide range of sizes. Just look for our Public Storage Orange rollup doors for cheap storage close to Dallas College Eastfield Campus.
Students at Dallas College Eastfield Campus needing some more elbow room in tight living quarters can store things not immediately needed for classes in a cheap 5x5 storage unit, including books and study materials, plus luggage, off-season clothes and more.
Fans of Mesquite Golf Club can tuck away their clubs in one of these small 5x5 storage rentals to keep the car trunk free for unexpected hauls and routine shopping.
Lawrence Elementary School families and neighbors looking to declutter can store all-ages recreational gear in a 5x10 storage unit for play at Vanston Park and other great Mesquite parks. Behind the athletic equipment, archery sets, kites, pool noodles and picnic things, store rarely used items like your holiday decor and off-season garments.
Residents of Casa Luna and others sharing an apartment nearby can store duplicate furniture in a 10x10 storage unit. Couches, entertainment centers, loungers and dining sets can get packed away with extra kitchen equipment to keep common areas uncluttered. This is also a great size storage rental if you are downsizing. Keep furniture, decor, lamps, mirrors, clothes and knickknacks here while you make decisions on what to keep and what to pass along.
An outdoor 10x15 storage unit is great for clearing out your garage and getting the cars parked inside. Whether or not you have a garage, we think you'll appreciate the drive-up access when loading and unloading long canoes, kayaks and standup paddleboards for frequent excursions to Lake Ray Hubbard nearby. And you can pack in camping and fishing gear along with your oars and paddles.
Homeowners around Skyline High School planning to remodel can store five rooms of furnishings in a 10x20 storage unit. If you are in-between residences, these storage rentals will hold the contents of a three-bedroom home while you are house hunting for a new place to settle down.
For larger renovation projects or if you are moving to Mesquite from a real big house, a 10x30 storage unit is about the size of a two-car garage and will hold seven-plus rooms of furnishings.
Mesquite Public Storage has climate controlled, drive-up access and other self storage solutions to meet your needs less than 10 miles from downtown Dallas. But before you head into Dallas, check out Mesquite's own downtown, its rodeo, symphony, theater, fine arts, and parks and recreation.
At this Mesquite Public Storage you'll find:
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 879)
My stay here has been..... fairly problematic. The price you START with is VERY temporary. Then recently, the facility FLOODED due to a pipe burst that NOBODY WANTS TO TAKE RESPONSIBILITY FOR even though I've since learned this is a recently repeating event. The way we were notified about this was very disappointing & shocking. Coordinating a move to a different "lesser" unit, communicating with staff, even compensation for losing MUCH of my belongings despite being insured, has been difficult to say the least. Do I recommend? ABSOLUTELY NOT. AS SOON as I'm in the position to vacate storage completely, I WILL NOT hesitate. I know storage facilities are sometimes necessary, just... choose wisely.
One of the worst locations in the country. Staff in site are friendly however rarely someone in the office unless when it opens. Instead one person in the office for guests and customers who need help in the office they are all outside riding on the cart checking whatever. Two have to leave early in the morning to go to the bank instead one person go and one stay onsite to assist customers. There’s lots of pass the blame “oh it’s the Fire Dept or it’s it the City of Mesquite that caused this mess.” Instead of repairing and fixing pipes etc in advance to avoid problems. Several units were flooded (twice) the 2 time the entire 1st floor inside the storages were all damages. They need to shut down. Lied on the City of Mesquite saying the caused a pipe under PS building to burst. No no no not true I went and did my own investigation and got in written writing that it was not the City it was PS. They want people to give up and not pursue any lawsuits so they play the blame game it’s the City and that’s not true.
Originally I’d given a 5 star review but I come to find out no one really really cared about my concern especially the owner!! I moved out months back but the reason I’m so upset is because at the time of my move out unfortunately we had the snow storm. I literally was out in the snow rushing my life driving and move things out of my storage. I completely moved everything out and had a mattress and dresser that I was told I could leave outside the storage and just come back. Again my storage was completely empty but I had to find someone who was willing to help me move in the snow. Originally I had help but no one was willing to rush their lives hauling large items in the snow storm. With all that being said I was billed again and I had no items inside the storage unit. I spoke to someone several times and even called customer service but the issue was never resolved. Sad thing is it’s like pulling teeth trying to contact the owner or anyone who has control.
I had a AC storage unit here for almost 10 years. A flood forced everyone on the first floor to evacuate their items. The accommodation was horrendous. I was told there would be movers to help move my items to a different unit. That was not the case. I was told that I would get a FULL refund for that month’s rent. A lie. I will be getting it though. AND I was to be relocated to the second floor to a smaller unit. The unit had two separated posts in the middle that would have hindered me from having a full 10x10 unit. Was the unit offered at a discounted price for my inconvenience. No? Despite the constant increase in monthly rates, I have had minimal issues over the course of me renting space here. If you have an AC controlled unit, know that the AC circulation isn’t great. If it’s warm in the hallways, it’s warm in your unit too. The flood situation could have been handled better and with grace. It was poorly managed and a complete pain. Management (Emily) does NOT return phone calls nor entertain complaints. I only gave 2 stars because the staff are sweet, and did their best to accommodate everyone dealing with the flood. Moved my items to another facility and won’t ever consider Public Storage again.
Hi. I'm a current storage until holder. This place is horrible! I've had several units at different locations with different companies and this location is one of the worst! The staff are very unfriendly and very non useful when it comes to assisting with any concerns. They never ever answer the phone. I would definitely not recommend this place at all. Everything from the gates to the doors are always not working.
Natalie was Fantastic at helping me with a discount! Natalie has always been friendly and professional!
This is the 5th time I’ve visited my climate controlled storage unit and it has been extremely hot. Also, there was a flood yesterday causing multiple people things to be ruined, my unit didn’t flood thank goodness. I talked to one couple and they said this is the 2nd time this has happened smh. It’s hard to get someone on the phone and when I visit (which is not that often) no one is ever in the office and you have to wait 20 minutes for someone to come.
I wish they stayed open past 9 pm but other than that I'm happy
I went today in search of a larger unit since I have a smaller one already and ended up getting a second small unit. Not the outcome I was hoping for however, Natalie made the experience much more tolerable. Girl can multitask! She helped me get everything sorted out and let me know that she would call me when something bigger opens up. I have never had a bad experience in the almost 8 years I have used Public Storage. Highly recommend!
The ladies at this location were very friendly and helpful. The service was very quick. I’m glad I didn’t order online and went inside because they helped me get exactly what I needed. Natalie was very knowledgeable, precise and had a very great attitude.
I'm updating this review because I was able to get my issue resolved by Emily the district manager of this location. Emily was very professional and helpful to clear the misunderstanding. I do like the location and the safety of this storage unit. The only feedback I can provide is better communication with customers to clear any issues without having to escalate. Other than that I'm grateful that things worked out at the end.
Natalie was great! She helped me vacate my unit smoothly without a hassle. If I ever need another storage unit, i’d definitely come back here!
Showed a ton of units and they helped me calculate wich one I needed, and made the whole processes really easy Amy and gari were both extremely helpful and made the whole thing a comfortable experience Edit: I had an account problem and amber was able to fix it on the fly, I will continue to be a dedicated customer for years to come (Originally posted 3 years ago, updated June 2023)
Natalie was such a wonderful help at this stressful time. She's a wonderful asset to your company. Extremely helpful and a sweetheart. :)
Natile was very helpful and nice I forgot the other young lady name she was working with. Very outstanding job
Natalie helped me today with getting a late fee waived. Thank you so much natalie
Ms. Nathalie was a very big help made my unit transfer fast and easy! It only cost a dollar! Highly recommend this facility. Helpful honest staff and clean units.
Natalie and Shawn gave fantastic services! They gave me great advice on storage units and actually took the time to find me a better one at a different location that fit my needs! Great employees, they went over and beyond on providing customer services!
I have nothing but great things to say about this facility. Everything from the improvements in the building to the employees has been top tier. I really love the two ladies that work at this location. They've made sure things have been smooth from my very first day. They always speak and I always see them bussing their butts getting things handled whether it's dealing with us customers, cleaning grounds, or helping in the facility. Great job
Natalie and Amber are the most amazing employee's they can have...
Best price in the metroplex. Great friendly staff with more storages than i can count.
Super quick and easy! Don’t have any problems at all!
Shawn has excellent customer service, recommend thus establishment to everyone thanks shawn
Shawn was very nice with a great attitude and easy to deal with.If I ever need to use them again I’ll recommend him
Overly priced & No one ever on site when I need
Natalie was sooo awesome and quick. She translated lease very well. Thank-you for her service
Amber and Shawn were very helpful with move in
Natalie was super fast and helpful She’s great
Natalie and Amber were wonderful helping me on a Sunday . They were very fast and efficient
There are rats.
Natalie was the one who helped and she was wonderful to work with and quickly help me with what I needed. The facility is clean and they made the rental process early.
Sean was wonderful, good service and I highly recommend!
I had a few questions about the rental services in Natalie. It was informative and very helpful !
Natalie A very good worker nice very funny .10 STARS
The staff at public storage here is so helpful. Especially Natalie and Amber. So very attentive to my storage needs. Would definitely recommend. Thanks!
Shawn was exceptional in helping us with our storage rental . He asked us a couple of questions to make sure we got the right storage for us . I was so happy with his service . Thank you Shawn
Natalie helped me get a rate reduction. Thank you so much for your help!
I recommend this place 100 percent . Natalie was amazing at the front desk
Well my experience with public storage they are polite and very helpful seem to be on top of everything.
Natalie is amazing she helped me with my mobile app . Thank you Natalie for your help
Natalie was very helpful. She took her time to help me download the app on my phone so that I may use gate opener.
I did rent storage here at this public storage for about two years. I had a couple of incidents happen to my storage from outside Vandals, the employees took all precautions when notice that my storage has been broken into they called and had my door repair, relocked with their personal locks and notified me as soon as possible. Thank God I did not lose anything of importance, but an electric razor my grandson got for Christmas. The storage manager took great care of me and up the security. Because they really do care about their customers. The only thing I don't like is that the rent does go up every 3 months.
Fantastic staff taking care of customer needs.Quickly resolved problem when wrong space was assigned by the computer, which could easily have turned into chaos. Nice to see extremely knowledgeable, courteous and professional staff working in such a potentially stressful environment.
Natalie ,was awesome today
Great customer service! Getting the storage was super fast! 10/10
The only thing that is not good is for a year now have been requesting a light bulb and they can not change it. I am not able to see at all it is dark. . A little light during the day but overall it is dark and my rates continually increase I started at 84 per month and now its 123 but they can not fix the lighting however I get to pay more..with each increase..I expect a new light bulb but it is not happening
I loved the customer service from Marco and Amber!!! It’s been a long time since I have had great customer service! I love it! Keep up the good worth!!! Hire more Marcos and Amber’s
Super great service all the way around by Natalie at this office. Super fast setup and service. Very impressed! Nice facility very clean!
I was downloading a trailer and needed to get a cart from the office. There wasn't anyone there at the opening time. I came back to look for help and an employee was leaving. They saw me and continued to put in the gate code to leave and drove away. There wasn't anyone else there. Added at least an hour and a half to my download in 100+ degree heat.
This particular location needs to be acknowledged for The Best Customer Service I could have ever hoped for! I spoke with a lovely lady named Natalie, and she went way above and beyond to see to it that I got in a unit that was specific to my needs! She , without me even having to ask, took it upon herself to do all the searching and tho it only took her 2 minutes, it would have taken me so much longer and I am so very grateful for you Ms Natalie! You are fantastic and lovely to speak with, and you have set the bar for outstanding customer service! Truly the best experience I've ever encountered!!
Very good customer service skills👍🏿👍🏿👍🏿👍🏿👍🏿
Friendly Staff and great prices on good size Storage Units. (Shawn, you're the man 😉) Thank you for your awesome customer service. 👏
I had an issue with my unit rental and Shawn was in the office and really helped me out. He really knows customer service, thanks Shawn!
Natalie at this storage unit office was so helpful and pleasant. She saved me a trip by making me a reservation at the nearest location from this facility. Although there was no availability at this location, she was so informative and helped me get set up with even having to go in the office and I greatly appreciate it!
Nice clean place unfortunately the price keeps going up drastically but it is a good place to rent storage
I want to thank Natalie so very much for during the whole lease to out storage on shiloh. She helped us do it a online . She is a great translator thank u natalie
Do not go there ya there nice to get you in. No one Pic up the phone so can pay your bill on time I was out of town working I was going pay my bill I call up there to pay it on the first day of month and they sold my stuff on the 25th I hope they go out out business they rub people when they can and make money off you anyway they can I'm going to tel people to stay away every time I can if you're smart stay away trust me your stuff will be sold if they can get by with it please stay away from this company it's not worth losing your stuff you work for and stuff can not be replaced from family that has passed away
This is a great storage and location!!! Natalie is great, friendly and very helpful. She always help you with anything you need. So now I have two units. Thanks Natalie. Collin
Storage space is very reasonable customer service was great I would recommend it my family and friends to use the storage when needed that's in the area 😊
Very Helpful and polite
Natalie is the best Customer service always Treats use like family always Helpful in everything we need.Thank u
Natalie and Shawn were very friendly and helpful. Natalie made the process super simple. Couldn't have asked for a better experience.
JR was very nice and helpful. Thank you
Nelly was supernice on her job, five stars 🌟
Natalie is the best! She gave me great service today & made my rental process a breeze. Thank you .
Great customer service great work
Natalie is the best! Very helpful
Looking for a place to store your items until you're ready to move them. This is the place to store your items knowing that they're kept safe. I gave the a 10 and beyond ❤.
I stopped by to look at a space and even though it did not meet my needs Ms. Natalie was very nice and helpful. Thank you so much for your help, definitely will recommend to my friends and family!
Given my own personal circumstances I was going through I had a great experience the lady that help me out was wonderful we had a great conversation the whole time she was helping me she was very friendly and very positive I tried to give her a good review on the public storage website but couldn't get it to work so I'm leaving in on Google she was absolutely wonderful her name was Diana
Diana was so great! She helped my aunt move in. Moving is so stressful, and it’s great when people really care to help. This is the only storage facility I will use from now on :)
Natalie was awesome, I initially booked online but when I showed up I realized I needed a bigger unit and she was quick to help
Natalie is the best 👌
My mom been with them for years
Mr.Stephen, Mr.Shawn and Ms.Natalie really took care of me when I really needed a place to put all my furniture and clothes from being put out my home. Real great staff .
Natalie went above and beyond to help me.
I came into the store with a friend looking for an outside unit, and Pamela was extremely helpful with finding a unit with the best deal. :)
Shawn was super helpful with getting me a storage unit I was in and out in about 5 min.He’s very knowledgeable and polite.I would definitely recommend this location!
I came in today and Gari was awesome and super helpful... Definitely recommend this location 👌
Natalie was amazing....she helped me with all my needs and was very helpful.
Natalie and Shawn did a great job and provided me excellent service and were quick and detailed! Love the customer service interaction!
Natalie is an awesome person .she goes the extra mile when I forget to lock my space and locks up my space for me and calls me to replace lock
Natalie is absolutely freaking amazing!!! She stopped while she was checking spaces and made sure I was ok. She is an awesome manager thanks natalie
Been there long time normally nice customer service 4 star
Natalie was amazing!!! She helped me find a storage big enough for what I needed easily! She was very considerate and very professional. If you get the chance to ask for her she will make your selection very easy! Thank you Natalie!
Hank is absolutely awesome !!!! Great customer service!!! We are definitely coming back !!!
Diana and Natalie were helpful in assisting me with my needs. Great customer service.
Great service! Hank was great!
Gari provided me with the best advice on renting and I am looking forward to doing business with Public Storage because of her. She is a keeper!
Gari thank u so much u were so much help and good with me thank u
Natalie was great and helped me so mucho thanks you
Frank and Natalie was awesome with helping me thank you guys so very much
I loved using public storage at this location. The staff was very friendly and Natalie did a great job at helping out with my account when I had questions. I would highly recommend public storage.
Gari took the time after hours to get reserved for my storage. 100% Customer Service👍
Gari and Natalie have a good customer service I love their spirit
loved gari!! she helped a lot .
Geri and Natalie were amazing! Professional, courteous and extremely helpful! Great customer service!
Natalie is one of the best customer service reps !!! I went in to look for a space and she was more than happy to show me a climate space. Even tho it didnt fit my needs she was great! I would definitely come back to this location when the size I need becomes available.
Diana and Natalie were so sweet to me. Natalie postponed her break to make sure I could get into my unit and comped my lock because my keys were misplaced. They are also very cool to talk to and were very kind and quick.
Hank was great.
Natalie and Gari are the best customer service managers I have ever seen at a Public Storage!
Gari was a big help during my last minute and stressful move. I could not have asked for better service! I wish I could have given her 10 stars!
Gari was very helpful and the place was very accessible
Love this place everyone very nice but the lady Gari that works there was very nice and very helpful would definitely recommend to use this facility
Gari and Natalie is the best!!!
A family member that will be moving soon just stored some things. Air conditioned units. Access hours 6am-9pm.
Natalie was amazing upon check-in! She got me in an amazing unit and was great with follow-up and check in instructions.
This time is a very difficult time for our family and Gari and Diane made it so easy and we are so grateful! 5 stars!!
Natalie is one of the best employees any company can hire.. Made my transition so easy She explained everything clearly And was so friendly. I feel so comfortable dealing with location after visiting the office. Would recommend this location over any other
Natalie and Gari are the most courteous, knowledgeable, and caring women in this business I have ever met. I can tell they love their job and they care about you as a customer and what u would like to fit your needs. Thank both of you ladies! I will definitely recommend people for your facility.
Natalie & Gari were awesome‼️ Very helpful and knowledgeable..
Mrs. Gari & Mrs. Natalie provide Awesome Customer Service & were very knowledgeable. I give them 5⭐️’s each🤗
Seamless experience, thanks to you Gari; very knowledgeable and conversational. Please continue to stay true to yourself, only you know you. Recommended location if in the area, ask for Gari (she’s the boss!) :). Fast & speedy set up.
Gari was very helpful and made sure I was set up with my new unit.
Love this place clean no rats friendly staff
Gari was awesome helping me set she was knowledgeable and very helpful, my unit was clean and accessible the property was clean as well
Gari was extremely polite and professional. Despite of her being overwhelmed with lots of customers with different needs, she never made me feel unacknowledged or helpless. I will definitely spread nothing but great reports about this location. Keep up the awesome customer service Gari.
Gari, Thanks alot for all your help. You rock!!! Thanks for being so nice and swift....
Gari is amazing!!! Love her, she is such an I said asset to the company!
Gari was an outstanding help. Thank you so much for your help. Live help is so much better than the online work.
Gari followed my reservation,with a call within 10 minutes and Natalie exe used the paperwork, Gari es opted me to unit. All completed within 15 minutes. Outstanding work from these two.
Gari is awesome and works super fast and very friendly. If you need storage space she is the one to call.🙌
This was a great experience. Gail was very helpful at the Mesquite location. Her service was very friendly and prompt.
Gari Natalie and Pam did great job
Natalie and Gari are fantastic!!
Natalie is so amazing and helpful. She helped with a overdue bill letting me pay the minimum so I can access me storage unit.
Gari was the best employee that I've had the pleasure of dealt with at PS. as always, keeps me well informed and helps me have a great customer experience.
Gari and Natalie were were very helpful!
Your associate Gari was so helpful she went out of her way to help me. She knew my situation and was very understanding.
Thanks Gari and Pam! Helped me get exactly the space I needed and were very friendly and quick.
It's the best storage
Gari was very helpful and nice. I appreciate her much! Give her a promotion!
Gari is the best retail salesperson that I have ever met! I love All the girls! GARI, Pam and Nat
Natalie was very helpful. The whole process was quick and easy.
My mom storage is here and you need a code to enter and exit. I like this location lots
Natalie was a pleasure helping me with my online reservation!!
They made us feel welcome and Natalie have really good customer service and helpful.
Gari, Natalie and Amy are always very helpful and made my move extremely easy!
Amy, Natalie, and Gari always give fantastic service!
Hi Went to Public Storage in Mesquite on Sorrento and Gari was sooo sweet and helpful. Very knowledgeable and professional. I will definitely recommend this Public Storage. It’s nothing like GREAT CUSTOMER SERVICE! Thanks Gari😊
Had a good 1st time experience. Natalie was very helpful. She explained everything well, and showed me the storage unit. Thanks!
Gari is absolutely wonderful!- thank you!!-
Ms Natalie did awesome today. She did amazing and went above and beyond. Thank u Natalie
LOVED THE SERVICES ABSOLUTELY LOVED IT GARI WAS A GWADDD SEND OMG MADE THE TRANSACTION SO SMOOTH
Ms.Gari was very helpful mann she really help my girlfriend with a family problem I really like to thank her for a damn good job public storage yall got a good employee thank ya'll so much Ms.Gari thank you taking time with my girlfriend
Amy and the crew has excellent service.
Great place very clean and the staff is awesome Amy was very helpful and friendly would definitely recommend
Gari did her stuff....
2nd time I've had a storage unit here. Great customer service. Easy process to move in and out when needed. Shout out to Gari, Amy, and Natalie for being a great team and very helpful.
Amy, Gari are great people and easy to work with as long as you talk to them and let them know what's going on
Always a good experience, Miss Gari and the others are always kind and quick to help!
Ms Gari is so sweet..She was very good at making sure she didnt make mistakes and over charge me. She was nice about selling me boxes and also the tape to go with it. She also showed me the Public storage app so i wouldn't have to remember so many other number including the one to get in the gate. She is a best soul!!
The staff at this location was amazing. Amy, Gari and Natalie have been the best. They have answered all my questions and their customer service has been excellent. I enjoy going to this location.
They were fast friendly n got me out fast
Amy and Gari is the best workers I ever came across they are so helpful....Amy was on it we need more great workers like her......public storage y’all definitely know how to pick them
The staff here was amazing and very informative. Gari was helpful and talked me through the process and the details.
Natalie was very helpful and sweet. Entire staff was very informative!
Public Storage off I30 was a pleasure to work with. I went in with just a simple item and Gari was very friendly and polite and quick to help me. I was also impressed to see another girl Pamela sweeping the snow and ice outside. She greeted me at the door and told me to be careful with the ice. Very good service here.
Very friendly and fast. Gari is the best and so helpful!
Natalie helped with me sort out the mess I created with my online reservations and got me setup with the right storage space I was looking for in no time at all. The experience was super easy and effortless on my part, and the customer service was awesome!
Mrs.Natalie was very polite nice and answer all my questions I was very satisfied.
Gari at this location is great!!!! Very sweet and nice
Very helpful and I highly recommend this location! Great staff!
It was wonderful to see the familiar and new faces today. The Customer Service that I received today was exceptional from Managers Gari, Amy, and Natalie.
Amy gave great customer service!!!
I really enjoyed my they're service that I received today with Gari
Gracias Natalie . Great service
Super detallada, gracias Natalie por si ayuda.
Thank you Natalie for all your help. You helped my mother and I tremendously.
Public storage wow!!! This company has no carts for you to move your stuff in or out of the building this is a very large facility which is not accommodating your customers without having any carts
Perfect place to storage
Gari was amazing and I appreciate her for her services today !!!
Public storage (store #20131) is an “AWESOME” location to serve. Gari assisted me by going far beyond the call of duty with diligence and consistency to handle a business matter. I couldn’t be more appreciative and she should be commended for GOING THE EXTRA MILE! Amy and Natalie are also housed at this location providing GREAT CUSTOMER SERVICE. Thanks again!
Stopped to make a payment and the two ladies at the front desk were very polite and professional . Thank Amy and Gari for your great customer service..
Best Customer Service, Thank you Gari!
I had a wonderful experience at this location, the manager Brenda was willing to go the extra mile to help. She provided excellent customer service. Thank you!
I just want to thank the lady who was so helpful today I want to give her a give star review her name is gari I think that's how she spells it she is the lady who was working this mornin Sunday the 27 of December very sweet thanks so much
This is my second time renting a unit. Gari took the time to make sure I had everything I needed and was a pleasure to work with. I’ll tell everyone I know to store their belongings here.
The staff is very friendly, I would like to specially Thank Gari for all her Help and courteous, I highly recommend for storage.
Gari was the attendant that helped me. She was so great. I was late for my reservation and I came close to closing, but she was she helpful, courteous and patient. Gari, is amazing. I haven’t had great customer service like that in a long time. I can tell she is very passionate about her job & customer service.
Natalie is very pleasant and helpful. I was even a bit late for my appointment and she was still very pleasant. I would recommend this location.
Natalie was the best customer service rep ever!!!she was super fast and sweet thank you Natalie
I had the best service with Amy today! She was a great help!
Great people in the office Gari helped get my rental done quickly and seamlessly.
Gari and Natalie were fantastic. They helped me get my storage spot and answered all of my questions. Thx. Have a great day....
Gari is great. She helped me with renting my storage unit and I was on my way within minutes!
Natalie and amy are the best we were in and out super fast. Thank you so much
This is only my second time renting a storage from here and the service was great both times. I especially appreciate Natalie, she was very helpful.
Not enough carts for when they're busy
Amy and Gari were very helpful and helped save money! Thanks for your help! I wish I could give them 10 stars!
everything's great inside is climate control I did have no contact I did everything online paid everything so still had going to the office you'll have to be around people to email you everything you need to know your your code numbers all that see all that stuff it's a great job it's a great place to rent from so far
Nice, thorough, excellent service
Miss Gari is great! She went out of her way and above and beyond what I expected!!! She took time out just to help me and make sure I got back into my storage unit as I had a faulty lock. I am so happy with the service but not just the service Miss Gari is a wonderful lady period. Thank you Again and I pray you get all the financial blessings coming your way and take care of yourself sweetheart! ~Breanna B.
Miss Gari is absolutely great! She went above and beyond and out her way to help me get back into my storage (as I had a faulty lock and the key wouldn’t work easily and needed some maneuvering) I really appreciate her service and her time and she is just a wonderful lady period😊. Thanks again Miss Gari and I pray you get all the blessings and healing coming your way! God bless and take care dear.
The service was great
Natalie was very sweet she has great customer service and was very friendly and was a lot of help
Natalie was sooooo helpful. She’s so nice and such a friendly person. I was in and out. Thanks Natalie.
Amy and gary was very awesome. Great customer service. Thanks for making my morning easier.
Amy and Gari are Great very helpful,sweet and knowledgeable!
Nothing but smiles when I come in .Amy and staff members there always make me feel at home . One of the reasons why I stay at this location. Always respectful and Professional ♡♡♡♡
Gary help me out a lot on giving me another storage and a very nice lady so if y’all go to this storage y’all talk to here.
The female attendant was extremely helpful.
Gari has great customer service
Gari and Natalie are incredible. I look forward to doing business again soon in the future , Go check out and rent a space at the Public Storage off motley and hwy 30.. great customer service and top notch security. I will definitely recommend all my friends and family to this location.
Y’all are great and what awesome customer service
Gari, Amy and Mandy were extremely helpful during my move out with a difficult situation. I just love these ladies and they ALL NEED A RAISE!❣❣❣❣❣❣❣❣❣❣❣
Amy is pure awesomeness. Helped me with ease. Customer services skills through the roof. Cant thank her enough. Great job public storage. Client for life 💪🏾
Their helpful so it's a good place to have a storage.
I meet Gari. At pulic storage she was so great to me. I will tell the world about her.
Natalie is a rock star!!! answered every question I had!!! She’s the BEST!
Great customer service! Natalie help me rent my storage unit & the process was very easy. Thank you Natalie for all that you do!
Some of the ladies are very rude!!
Amy is so rude and unprofessional. From the start, just walking in she seemed as if she didn't want to help anyone. She didn't know how to explain pricing well. When asked to explain into detail, she said "I already explained it to you." and stood up and asked someone else to do it for her and that she was going outside. When the other employee came to explain the details to me, you can hear Amy in the back talking about her customers rudely. I even overheard another potential customer walk out and say "I'm not even sure I want to rent here anymore, she is being so rude to me and another customer." I would assume in this line of work you would be required to have good customer service, and well Amy is lacking that.
,Amy, Gari, Natalie and Pam are an awesome team and they are the ONLY reason I will stay at this location. I wish that I could give them 10 stars!!!💯💆
Loved Mrs.Gari! 💓🤞🏼 awesome help!!
Gari was a big help with a HUGE smile! She made getting a storage easy
Opened a new unit with Gari and Pam. They were awesome with customer service and helping me get the unit that fits my needs.
MS Natalie, amy, and Gari did really well and they had great customer service
Gari was amazing! Great job!
Amy has been fantastic and helped me out with my monthly bill! Thank you so much
I used the eonline process at home because it saved time on paperwork. The online site was hard to navigate. No showing of options for locks.. you are stuck with their lock at a significant cost. It was even a little confusing regarding online process. There is no one to show you the storage unit if you elect online. You truly do not know what your getting and Not all units loom the same inside. The one I was assigned has holes in the walls. Unit will need rat poison in place. *** I had to reach out to Natalie in the office multiple times due to the confusion online. I was glad she was there. I think it’s very important that you have a person on site who is can answer my questions. Natalie was kind, knowledgeable and efficient. This is not my first experience with a storage unit. I am having to relocate my stuff from a place I’ve been with for 25 yrs.
Miss Natalie is the best she took care of me last time and this time I only use public storage great customer service
Natalie was fantastic. A great help as I was renting my unit.
I had Natalie ! Very welcoming; explained everything! Great experience!
Best service ever! Outstanding people specially Natalie. Thank you
Pamela brown is always very nice to me and makes sure my account is up to date
Gari and Pam did an excellent job and were so easy to work with. They kept upbeat atitudes while dealing with hectic circumstances.
Gari & Pam were very helpful to us in a difficult situation. I cannot thank them enough. Very friendly customer service.
Gari was a great help. Excellent service and very nice.
Gari provided great customer service yesterday when I had a question about my monthly payment. She was quick to send an email to the proper authorities asking for a resolution to my situation and they were quick to respond and I had my answer by this morning with a very professional and friendly phone call from Gari. I definitely give her five stars! Thank you Gari and thank you Public Storage!
Amy and Gari was great
Amy’s customer service was on point,I wasn’t too happy at the time that I called Public Storage but she remained calm as sweet and was nice enough to help me with some concerns I had . Don’t hesitate to reach out to her at the Mesquite location ..
Natalie Has Truly Been A Blessing To My Family&I Thank You So Very Much These Last Few Days She Has Went Over &Beyond For My Family &I Thank You All So Very Much She Provided Me With 2 Storages Easy Move In ,God Bless Natalie Has Went Over &Beyond!
Gari is awesome!
Gari assisted me and she was absolutely wonderful! She was easy to talk to and so sweet and she made the process so seamless!
The ladies were there so nice and very helpful. Thank you Gari, Amy, Pam.
Natalie was very helpful with getting me a rental unit. A1 Thanks
My first experience coming here was terrible but the manager cleared things up for me. I ended up needing another storage unit and I went inside instead of doing it over the phone. The lady helping me was very nice and she made the process quick and simple for me. I don’t think I’ll be reserving online anymore because it’s better to go inside to ask all necessary questions and make sure you’re getting what you need and not over pay. They didn’t give me any specifics over the phone just a 3$ difference In price. Thank you.
I was very pleased with the customer service provided by Gari. She was great! I couldn't have asked for more. Thank you Public Storage. Thank you Gari!
Had numerous questions about my new rental at this PS location. Found service agent Gari quite knowledgeable in all areas of this business. She was able to provide answers to all my questions and even offered helpful suggestions. And all with a smile on her face that I could see thru her mask lol. I went from a smaller space to a bigger one and found out how long Ive been there I was quite surprised at my length of time. But I'm a happy customer and as long as people like Gari are there I'm sure I'll always have a great experience. Thx for your help Gari. 2 VERY BIG thumbs up for you. 👍👍🙂
The staff was great and very friendly. They answered all my questions provided excellent customer service, which is extraordinary during this crisis. I want to especially thank Matt for guiding me through this whole process, will refer my family and friends if they are in need of a storage unit.
Gari was a big help and does her best to save money for her customers.
Even though I only used the storage for a month, the storage was clean and I was able to store my things in a cool storage with easy access. Natalie was kind and answered all my questions. If I need to get another storage I will most definitely be going to this location.
Natalie provided wonderful service and even showed me where my unit was!
Very helpful staff
Thank you so much Natalie . She helped me find the perfect space. Natalie is defently a keeper for public storage
Upon arrival I was greeted by Natalie she was very courteous and helpful. Helped me find a unit that fit my needs at a great rate.
Fair helped me quickly and was a pleasure to work with!
Was looking for a unit at the last minute and gari and Natalie got me taken care of best customer service ever 👍🏾👍🏾👍🏾👍🏾👍🏾 ⭐️ ⭐️⭐️⭐️⭐️
Even with the restrictions of the Covid-19 pandemic these guys handle their business respectfully, professional, and thorough. Mad shout out to Natalie for not only being cordially helpful and friendly, but this woman knows customer service beyond just another transaction to generate the company more profits. Thank you public Storage, and thank you Natalie!
Laurie was so kind to me and she helped me the whole way to finding my unit
Amy was amazing! Super helpful, informative; she really knows her stuff and took care of us.
Gari was a wonderful help today. She made my experience easy and uncomplicated.
Clean and well lit.
I've been a customer here at this location for 10+ years. Everytime I come to this location I'm treated very professional with these ladies ( VERY PROFESSIONAL) the years I've been there I've couldn't have made it without them I appreciate them so much a very good group of ladies you have at this location. • Amy has always been there for me and has always shown the utmost respect towards me. I'm giving her 5 stars. • Gari treats me with the utmost respect also. She is very helpful too. I'm giving 5 stars to Gari. • Natalie is always helpful and respectful as well. I'm giving her 5 stars also. • Pam is great, helpful and respectful too. I'm giving 5 stars as well.
Walked in and had a very nice and easy lady by the name of Natalie help get the assistance to get the storage we needed. Natalie explained very well how to get around to our storage. Very helpful person.
Upon arrival I was greeted by Amy and Natalie, they were very polite and welcoming. Natalie checked me in; She was very kind, professional, knowledgeable and helpful. She helped me find the unit that was best for my needs at a wonderful rate. Her customer service is amazing. Thank You Natalie and Amy for helping me. I recommend this location for anyone looking for an affordable storage with great customer service to assist your needs.
Gari and Amy are Awesome and are ALWAYS a big help!
Gary was the absolute best assistant to help me out with getting a unit
I have nothing but a great experience
I called concerned with the rates and Amy was awesome. She was so polite and even made a follow-up call with great news!!!
Gary and Amy helped me today and they were as usual professional and understanding
Amy did an outstanding job. Everything was completed accurately, quickly, professionally. Thanks Amy!
Gari Was a very awesome attended she was very nice and Very professional
The best customer service I recieved in a long time, especially since this COVID-19 has begun.I went into the store # 20131 on 4/22/20 to veiw a unit, that unit wasnt quite what I needed at this location. The associate Gari was amazing, she went above and beyond to help me find a unit to my needs and liking and a great price. It took a while to do it but she was not willing to stop until she helped me. I was very suprised as the clock neared her closing time, her attitude or persona never changed. she was still persistant in on helping to the fullest. This will be where I continue my storage needs. Gari deserves a raise or a management role.
Juat like to say thank you to Amy, Pam and Natalie for all their help.
This is a test to see if it posts.
I just want to AcknowledgeGari for her excellent customer service.....she was very pleasing N understanding with her customer service....I'll never meet anyone some helpful....I was having a very rough day......This lady is so amazing she turn my day around....Im so'thankful for her.....What an impact she made on my day....
Ms. GARI was Very Nice and Professional in helping me with a Great Plan...5 Star is a understand statement 10 STARS wud have been Much Better.....👍
Natalie was perfect. Explained everything to me.
Natalie provided great customer service, she is a very good employee & made sure all my questions were answered.
Natalie was so amazing.. she is so awesome easy rental
Gari was a great help and even provided medical masks during this crisis.. Always has a smile and upbeat attitude when I come into the office..
Natalie is the best I appreciate her sunshine on my rainy day
Very helpful and friendly, especially Natalie and Amy. This is my first storage rental experience and they were kind and patient in showing me what to do. I'm very glad I chose this place.
Gari was so sweet and very nice to me and my fiancé !!! She was Very attentive and knew just what I needed. She was nice enough to show us 2 spaces so that I could see what size would be great for me but we decided on the 1st one.
For great customer service I go to this facility . Pamela goes through any hoops to help. She really loves helping people . Go here for perfect help .
Competative prices and have never had any issues. Customer service here has been excellent!
If I ever need a storage unit again this would be the location I will use. The entire staff is amazing, Amy, Gari and Ms. Pam are the best. Thank you all so much.
A great property with caring staff that have great customer service. Well managed and clean, Stacy was super helpful over the phone today.
Public Storage on Sorrento Mesquite, Tx I’m writing in to let you know how very much I appreciate one of your employees! Pamela has been a godsend to my wife and I. We are in the process of cleaning out our unit. With Pamela’s help, the process has gone much easier. With Pamela there I know that all I have to do is call, and it’s done! So, if you need or want thoughtful, excellent customer service. Ask for Pamela. She’s the best! Public Storage give Pamela 40 hours + a week, and a pay raise!!! She deserves that and a lot more. Thank You Pamela, Dj & Tj
Gari is ABSOLUTELY AMAZING!!! She saw that I was completely stressed out and took care of everything. I was unsure of sizes and she quickly showed me two different sizes and helped me figure out what would work best. I haven’t eaten at all today due to figuring everything out and she offered me a snack. She honestly provided the best customer service you could ask for and I honestly can’t thank her enough.
Gari and Pamela were absolutely wonderful. give them raises NOW!
Rachel was very helpful and kind
Rachel made our move easy. Helpful and friendly.
Very nice and friendly service I am very grateful thanks!!!Gari,Pam and Rachel!
Gari provided me with great service by going above and beyond to assist me with my situation... I really appreciated the effort she provided for me... Thank you Gari !!!!!
Gari was Super Sweet and nice. Her Customer Service was outstanding!! She made sure she got me the best deal and the perfect storage for my needs. Thanks Gari for an awesome and easy experience!!
Gari really nice
Excellent service they’re very patient
Public storage is the most worst storage facility I ever rented there prices are about 30% higher then other facility I've been charge for lock cutting fees when locks weren't cut they will absolutely not work with you if you fall behind they are fast to go to auction with your stuff people put there life in a storage place and they have no compassion for you are anything your storage unfortunately some people fall on hard times and are displaced and have to live with a relative being lost of income are what ever case may be most people that use storage places are having troubles with finances I had a storage that I paid on for 3 and a half years and ran late most the time and paid late charges they always called me let me know I be pushing the auction they sold most of my life stuff and picture that can never be replace they should know that after this long you have ever intent on paying it it was auction and I had a depth collector call me wanting the difference they didn't get that month they sold my store for 700 when in fact after it close to them selling it it would cost me right at 950 for two months they sold it knowing I would not let it go if I new it was going to auction I will never use public storage again they do not give extended gate hours if you need them they are the worst company I ever done business with
Great service from Amy!
Pamela was very helpful, made sure she went above & beyond to keep me safe & happy with the location of my storage. Great customer service & wonderful personality.
Skyler did a great job and was very helpful!!!
Gari and Kelli are fantastic! Fantastic service! They are my favorite people in Mesquite!
Ms. Gari was so sweet and very helpful!! She made you feel comfortable and made the process smooth and easy!! She showed us several units and made great suggestions! Thank you Ms. Gari for all your help and GREAT customer service!!!!
Ms.Pamela was so nice,kind,and helpful love love love her!!❤️
Gari helped me with my decision to stay with Public Storage by helping me to save on my storage. Gari helped me a lot
I was helped by Natalie and she was such an amazing help. Most professional service I've had in a long time. Everything was so easy and quick. Highly recommend this place to anyone looking to store stuff away!
i just rented a space at Public Storage. It was an excellent experience. Gari called me within minutes of me registering online yesterday. I went by today and again Gari welcomed me in with a friendly smile. She was extremely nice and patient as I tried to decide on the size unit I would need. Gari stood patiently to make sure I knew how to get in to facility with the code, also how to use my key. I've never rented a storage before and Gari made it very easy for me. I would most definitely recommend this storage facility.
Pamela was soooooo helpful and thoughtful from beginning to end!! Thanks again Pamela!!
Gari showed us around and found us the best space!!! Rachel and Pam were friendly too!
Amy and gari were awesome and help me save lots of money. Thanks for everything.
How much is the smallest size unit?
Great customer service from gari she was very polite and answered all our questions and helped us as much as she could . Definitely reccomend
Gari was a great help. Thank you so much
Met Gary today and she was a pleasant woman. I am super excited about being at this storage location! They have great customer service and Gary is an amazing woman!
Process was quick and easy! Amy was very friendly and professional.
I just rented a unit here!! PAMELA was super helpful and very fun... she is knowledgeable and very helpful!!! Thanks PAMELA
Pam was awesome and Gari was very helpful as well. I've been going to them since 2009! They are great!!! I keep coming back due to the great service and wonderful units.
Natalie was very great and made my experience very easy and quick.
Gari was amazing!!! Highly recommend this location specifically because of her. Best experience I’ve ever had when searching for a storage unit. She excels in customer service. Thank you Gari!
I am very very pleased with Natalie here. I don't speak very much English and boy does she translate well. We thank Natalie and Gari for being such sweethearts..
I came there for three days and now I am sure I have the perfect space. Pamela was patient and helped me each day. I am sure if it was not for her I would of gone else where. Glad that I came to public storage.
Very helpful, gave me a great unit close to freight door, giving consideration to the moving company movers.
Gari was a huge help! Thank you for the yelp!
Great service! They're all very helpful, sweet,professional, as well as it being a clean environment. I have been using them for 9+ years and have never been disappointed with the service.
Gari, was great !
Gari she's a really great lady she helped me quickly without any hassle Great place Great lady
Great customer service. Gari is always polite and goes above and beyond!
My experience here at Public Storage was the most wonderful when I've had thus far I've had great customer service from mrs. Gari and Ben and they are awesome employees and give awesome customer service great job you guys
Gari, Amy and Ms Pam were great! In and out in a hurry and super nice!!! Definitely great service!
Amy & Gari were so polite with our needs for a storage. Very professional & efficient!
Amy and Gari were so awesome in our storage needs. Thank you public storage.
I had the pleasure of meeting up with Ms. Nicole. She was knowledgeable regarding her job and the units. She walked me through the process and explained everything to me clearly. This lady is a good asset to the company. She chose me a unit that she herself would've chose. She is one of the good ones left in customer service today! I have been to a lot of storages over the years and they take your money and go about thier day. She didn't do that. She even asked me for my opinion on the unit and everyone knows in today's customer service you don't really get an option. I like her and would recommend her any day. If you choose to purchase a unit here ask for her she won't disappoint you! A. P.
Ms Gari gave me the most outstanding customer service and also made sure she told me the entire policy. Along with Nicole and Ben who made me feel comfortable as well with the company all were nice and welcoming after the tragedy the other companies gave me .
Best customer service ever Nicole and Gari was great they both help me to find a unit with a good rate they both was very nice and helpful!!!! I would recommend this place to anyone who needs a storage! GREAT JOB LADIES 😁😁😁
Best customer service ever Nicole and Amy are the best representation of this company They deserve a promotion or raise If nothing else one paid day off I will recommend this location to anyone I know!!!!!! Great job public storage!!!!!!!
Gari was awesome and even stayed late to to care of me
Very helpful help thank you so much to Gari who explained everything to me and helped me alot on how it works. Ben thank you for calling to make sure the reservation was setup thank you again .
We arrived from Florida & a bit unsure of how things worked. Gari was very helpful, & friendly on both the day we moved our stuff in & on the day we moved it out. We cannot praise her enough.
Amy Rocks!!! I was indecisive of which unit I wanted. She was patient and went over and above to assist me. Thanks!!!
Great experience thanks to nicole. Everything was easy simple and quick she deserves a raise.
Easiest experience getting a storage unit I've had. Amy helped me understand all the options and storage process. Would recommend this facility and the customer experience was great.
Great customer service and gari was very helpful and polite and very professional
Amy did an awesome job setting up my storage and getting me squared away 5* service 😀
I was not really sure about what my storage needs were, but when I spoke to the lady at this store, she was very helpful. I think her name was Gary (Yes, I know that's a man's name, but I think that's what her name was) I never really used a storage place before so I had a lot of questions, and she took the time to walk me through everything I needed to know about the storage process. In fact, I didn't know this before, but I can get my boxes and everything I need from Public Storage when I'm ready for my departure. So, if you are in this area and are looking for a storage options, check out that lady cuz she was super chill and not too pushy and she took the time that I needed to help me make my decisions.
Miss Gari showed me multiple spaces and she even suggested some boxes and other things that would be helpful for my storage needs. She was one of the most friendly and most patient people that i have ever dealt with at public storage. I had so many questions and was worried that I would be a bother to her but she was more than happy to walk me through any concerns I had and had a wonderfully pleasant demeanor. I'll make sure to rent from her when I am ready to start my move.
I had a last minute need for storage space today and chose Public Storage at 3443 Sorrento dr mesquite, TX, based on my familiarity with its location. I’ve rented storage spaces on and off for 30 years at various locations in and around Dallas, other cities, and with many different companies. There would have been nothing different about this rental experience had it not been for Ben! This young man was not only capable and efficient, but friendly and kind. My reservation did not reflect a unit at this location, but Ben went out of his way to accommodate my needs, and did it all with a big smile. I’m sure rental experiences are fine no matter who is working, but with Ben helping me today, my experience was a textbook example of outstanding customer service!!
Amy was great! Quick fast and easy
The employees here are kind and helpful. Great customer service. Highly recommend this location!
Great place good customer service Natalie was a big help Nicole did a great job and Gari was awesome This place understand that sometimes it's not just a storage it's people
Natalie was great! I was very satisfied with how easy she made my experience smooth. I will definitely be renting there and surely will recommend them.
Gari was AWESOME!!
Great deals on storage
Gari and Nicole they let to help 😍
Nice people here. But storage is trash
Christy was the best! She helped me get a unit very fast at an affordable price! Thanks again for your help! 5 stars to there team!
Amy was amazing and quick on her feet
Very friendly service, Amy Jackson took care of my family and made the whole process easy for us! Thanks for all your help!
I recommend this facility to anyone in need of a storage all the employees were very nice and helpful. One employee in particular made the experience remarkable was Maddie she took her time and showed me the facility and made sure I satisfied with the unite I decided on and she made the paper work process a breeze making sure I understood it completely. It’s employees like her that make your facility one I would recommend to others
Pamela was great. Helped me get into the very last 10x15
Jackieis a wonderful person! Made my experience a joy! The place is clean and neat I would highly recommend this place to anyone!
My Experience with Public storage was great, Nicole was Excellent and answered all my questions thanks
Ms. Jackie was so nice and very professional she is great for your business I will tell everyone to come to Ms. Jackie for all your storage needs.
Ms. Jackie is very nice, friendly, and very helpful. Definitely recommend this place !
Nicole gave good customer service it was easy and quick. She made my day a whole lot easier. Thanks Nicole
the walls in the storage room are broken and the installation from the roof falls all over your belongings
Ms. Jackie the bomb . Com come get all you need for storage she is great
I didnt want to leave, i had a stressful week and moving made it worse. But today going to my new storage, i get to meet Mrs Nicole and to be honest i just wanted to pay and not go check the storage ouy and she was like no, lets follow the rules and guides lines so that you get what you paying for. And im glad she did, cause my week was bad cause people didnt follow the rules. I give her five stars cause she is 5star and i got 5star customer service. Also since i cant give each of the 2 employees separate rating, Mrs Jackie who called me yesterday to comfirm my appointment and she was super sweet on the phone and she call again and its like her peacefulness brighten my day, and i got to meet them both today, Mrs Jackie and Mrs Nicole and i hope that go far in the company because they didnt just make me feel like a speacial customer ,but more like family. They really need a 10star but the highest i can go is 5 do to the system. So if you are looking for a clean , safe and friendly place to store your valuables or whatever, stop by and see NICOLE & JACKIE. . im sure you will feel the same
Mrs Jackie was very helpful and friendly! Great customer service. She went above and beyond to help me get what I wanted! Thank you again Mrs. Jackie!!
Miss Jackie is very helpful and friendly!
Very good service and very friendly Mrs. Jackie 100% recommended
Maddie is amazing! Staff is wonderful! Rent here!!
Best customer services ever Nicole is the nicest person I’ve ever encountered keep up the great work
Thanks and. Jackie you’re awesome and the customer service is wonderful property is clean and well managed
Fantastic place with awesome people
Maddie was Great. Satisfied with everything. Great storage.
Pamela was energetic and a great help. And so was Gari. Both where great reps for the company
Amy was fantastic and help me with my move in! Highly recommend this place
Wonderful customer service from Gari, she explained everything in detail and answered all my questions. Her customer service on a 1 to 10 scale was an 11!! Thank you so much Gari and I will be recommending Public Storage to anyone looking for a friendly, secure, and clean storage facility.👍
Nicole we so nice and sweet and I will recommend all of her services go check her out
Jackie and Nicole they are great customer rep for PS I will tell everyone to come see them for all their storage needs
Nicole was very helpful, I had a lock problem and she had it handled within minutes. Friendly service and good clean work space ..
Ms Jackie extremely helpful and made it Super easy
Ms. Jackie was so sweet and very helpful she hot my business all the time
Gari was great and very helpful@
This place is the bomb ms.jackie will give you great service
Ms Jackie is the Bomb she really took care of us!! Best public Storage in DFW!
Ms.Jackie was very nice and friendly enjoyed my experience
Gari gave me exceptional , courteous and quick service.
Gari was very pleasant and the atmosphere was happy. I am glad I have encountered good people to conduct business with at Public Storage.
Nice Always I love My Pstorage..
I come to the Public Storage on Serento Dr every month. Amy & Ms Gari always so nice to me and their customer service is always on point. Always smiling when i come see these 2 Ladies. Love Them😘
Christy was Awesome and Jackie was full of life I enjoyed the visit
Customer service was great . Nice clean facility
Jackie made my experience with Public Storage seamless. I really appreciate her customer service. It’s not often that you meet someone as friendly and helpful as Jackie, and I am truly appreciative. I wouldn’t think of storing my property anywhere else. Thank you Jackie for an amazing experience!
Awesome working with Gari and Amy. Big help on my upgrade, and helping me get set up in my new unit was quick and easy!! #LovePublicStorage
Gari was great got us set up within10 minutes
Amy was great and saved the day! Great customer service and Gari and Jasmine were wonderful
Great staff! Jasmine got me in my new unit with no issues. You guys rock!!
Jackie was WONDERFUL. She was soooooo helpful. I am very thankful for everything she did. Definatlly went above and beyond!
What sizes are available . larger sizes
Amy and Jackie were great and helpful but Ms.Jackie asked to give this review to Amy
Ms. Jackie was fast and very nice and helpful is a Queen
Gary and Amy stayed late to take care of us. They were super sweet and got us taken care of. Thanks a bunch!
Jackie is the best very helpful and friendly
Gari, Christy and Jackie was amazing she helped me out and was great customer service. Gari talked to us like we knew here for years and Christy and Jackie was amazing too allowed us to keep the carts even past the time. Tried to make sure that we got everything we need. Customer service was amazing and recommend you to get your storage through them if they have any available (lol) thanks again ladies for making my move simple and easy 💕👍🏾
Great customer service from Gari and Amy! They were very helping, and went above and beyond to make sure that we got what we needed. Thank you so much for the excellent service, we will certainly recommend your location!
This is the best storage place in town. Walked in and was greeted by Pam ( the most kindest person ive met). She also introduced us to Gari ( who was also great to talk with and funny). They made us feel welcome and treated us as family. They took us to the unit they wanted to rent us and then it started to pour down raining and we all jumped back in the golf cart and headed back to the office. We all laughed and just had fun. They both offered paper towels to dry off and were a delight to talk with. I highly recommend this location.
Christy and Jackie is the bomb I enjoyed them both they need a raise and I will be telling everybody about this place on Sorrento
Mrs.Jackie was great
Pam was very helpful and polite great attitude
Jackie.....I love her! She was quick and explained everything!!
Ms. Jackie I love her she was the bomb and I had a wonderful experience and I will recommend to come see my Jackie at SORRENTO!!!!!!!##😍😍😍😍😍😍
Jacky was absolutely fantastic. The best customer service I’ve experienced.
Jackie Is a great person she helped in every way she could. I recommend this place.
Gari was a huge help! Thank you, I will recommend to my friends!
Awesome customer service and very clean!
Gari did a wonderful, awesome job getting me setup for storage.
Brittany provided me with excellent service that exceeded my expectations
Helen was extremely helpful and so sweet. She made the process quick and easy.
Amy took great care of me! Gari and Kelli were helpful too! 5 stars for sure!
Gari Mrs Amy were very helpful and very knowledgeable about the business.
Amy and Gari were Awesome! Great customer service and highly recommended this place!
The staff here has always been friendly and helpful, but Gina is amazing! Very helpful, and very gracious and kind. Good job!
5 star service! Maria is excellent!
Thanks to Amy she made the whole process go a lot smoother! Recommend this location.
Great service,very helpful. Ask for Mrs.Jackie
Mrs. Jackie is da best
Great service,very helpful. Ask for Mrs.Jackie
Gari and Amy are excellent customer service did awesome
Amy has really helped me by observing that my rental rate was too high and she got it lowered. She really looks out for her customers!
My move was going horrible until Mrs. Gari saved my day. She got me the room I needing and out. I was sweating like crazy she even gave me water!! Thank you Gari you really brighten up my day🥰
I was very satisfied with my experience Maria did a fantastic job.
Love this place....staff is excellent and Gari rocks it hard...would use them again...easy access to highway and street. ALWAYS CLEAN and Friendly
Amy did a great job taking care of me!!
Gari, was very helpful, great customer service .
Very nice service thank you to gari :)
Very good service nice and friendly name by gari she is very patient and was very helpful 👍👍
Gari was awesome! Very informative and answered all of our questions. Very friendly and helpful.
Very fast service and Amy was amazing! Thank you so much!! ♥️♥️♥️
Gari has perfecto service! Is very nice!
Bev is awesome! One of the sweetest persons I have had the pleasure of meeting. You can feel confident that Beverly welcomes your clients with a warm and welcoming spirit.
Gari was a wonderful employee and helped me a lot
Amy and Gari were so helpful and wonderful. They were very patient and explained everything I needed to know.
Gari and Amy are amazing!!! They were very helpful and took the time to show all available options.
Gari and Amy are an awesome team! Very clean property, safe and secure!
Super friendly staff. Loved Bev! Very helpful and kind. If you go, ask for her!!
Gari and Beverly were a great help and they always are!
Customer service is great Amy and Bev helped me and very courteous! Defiantly recommend and will come back to rent
They almost wouldn't let us leave until we wrote a review. I don't think its professional to hound customers for reviews so your company appears better than it really is. I was somewhat disgusted by the state of the drive up unit I looked at. Also, they tried to convince me I needed their insurance when my items are already covered. Unfortunate to have to do research and go through such a complicated process just to put my items in a box.
Great customer service, the ladies (Gari and Bev) that helped me where very helpful and professional. They showed me exactly what I wanted and didn’t try to push something that I didn’t want or need. Thank you for everything.
Gari Beverly Amy did a great job welcoming us to the place
Great people. Came in with no clue as to how big of space I needed but Gari, Amy, and Beverley were extremely kind and showed me all my options without hesitation. Really nice location and a nice area! Clean units for a really affordable price too. Can’t beat that. Thank u.
Love this location. Gari is always very helpful and very attentive. I would recommend people to use this location
Thanks a lot for all the service and all the smiles at the front desk
The staff here is so awesome, helpful and sweet. Gari was great helping me with getting my first storage unit ever. Thank yall.
Gari and Bev were so awesome. It was last minute but they helped me out with a great storage unit with a great price. Will return for sure.
Highly recommend this location. Gari helped me get set up and she couldn't have been any nicer or more helpful. Thank you Gari!! Gari, Bev, and Amy were all great!
I had rented a storage here and Gari was amazing at customer service and helping me with my rental space...I recommend her ask for Gari... Be Blessed
Beverly, Gari and Amy took great care of me and all the of my storage needs! FIVE Stars!
The ladies, Beverly, Gsri and Amy wete Fantastic! The Best custmer service EVER! Thank yoü!
Gari, Amy and Bev were great and very accommodating. I’ll be sure to recommend this location in the future!!!
Thanks Beverly for all your help! Gari and Amy were helpful too!
Bev is wonderful...she was great in helping me with the questions I had....thanks Bev. Your the greatest ❤️
Gari, Bev, and Amy handled all my storage needs. Very easy to work with.
Gari and Amy gave great customer service!
GARI helped me out so much great customer service and very nice and polite and also Bev as well! Very helpful
Beverly Great customer service thank you
Beverly and Gari are a fantastic team and were a great help!
Amy was great give her a raise
Gari and bev were the best! I was unable to move my original move date. So I told them exactly what I needed and they delivered to a T. I will definitely store here again!
The staff here is amazing and super helpful, Bev was so happy and chipper and she had an answer for any question we asked. The facility was clean and the inside felt nice temperature-wise. It feels safe and is well set up and our units are working out well so far~ we couldn’t have chosen a better place to store!
The staff at this facility are fantastic! We booked our unit online and were contacted in less than 2 minutes to confirm the unit. Arrived at the facility 30 min later, explained we are in a rush...they were SO accommodating and detailed; had us in the unit in under 20 minutes! Thank you so much Verenice and Beverly!
Gari and Bev gave me excellent customer service.
Bev. And Gary very helpful
Hey if u ever in need of a storage go see Bev and Gari at public storage They stayed late to make sure i got took care of.. Great personalities and great customer service!!!!
Bev is as awesome and took great care of us! She has a great personality and was fun to work with
Gary and Bev were great they both took great care of our family they were both very professional love doing business at this location
Great customer service with Gari..... she's awesome
Gary anda ve we’re great assistance and highly recommend their services great prices and great help! Really recommend this location for their great customer service.
OMG what great customer service! Had a problem with the elevator and they took such great care of me. Would highly recommend using this facility. Gari was absolutely amazing great manager.
Gari and Gen were fantastic assisting us with a large Storage for our hot tub!
Jen did a great job with my move in and transfer! Everything fit with room left over.
The person who helped me was outstanding her name was Gari
Amy and Bev are awesome! Very helpful and always have a pleasant attitude. Will always store with public storage!
Bev and Jen were awesome the level of customer svc was over the top and i really appreciated all that they did for my daughter and me thank you thank you thank you 💖
Came into rent a space in rain and best experience ever! Bev and Amy are great and will definitely recommend this Public Storage thank you ladies😘
Best experience ever! Jackie and Amy were great and helped me with everything I needed and will definitely come back! Thanks ladies
Ms.Jackie and Ms. AMY are so sweet and helpful will recommend to others.
Ms.Jackie was so helpful and patience she is a great person on your team shes a keepee
Jennifer and Beverly were great employees that helped me and made sure I left with a smile on my face and I am very pleased with their customer service. They helped me with a little situation I had and just made the experience a lot easier thanks ladies.
Ms Jackie was outstanding! She contacted me prior to arrival as a courtesy. When I came in the door both she and Amy greeted me. Ms Jackie showed me several units and was friendly, courteous and vivacious! Highly recommend this place! Jackie is fantabulous!
Had a visit today getting a storage, Jackie helped us out she was so amazing very funny, and friendly. If you go here ask to speak to Jackie she will take care of you.
Air Condition is a plus!
Staff is awesome!!
Put your stuff here
Great service from Amy. She’s my new best friend!!!!!
I went in on Friday, a little nervous about getting a storage unit, because this is the first time that I have ever had to rent one. Bev and Amy were in there and Bev showed me the unit. She was very nice and helpful. She explained everything in detail and what I didn't understand she explained. So thankful it all went smoothly.
Bev at public storage was and is awesome made this transaction of renting unit easy. the whole crew at this store is great to work with.
quick fast and easy
Okay but the price goes up shortly after renting😂🤓😶
Jennifer and Beverly Are AWESOME!!!! These ladies were so friendly and helpful in such a stressful situation.... Not only were they friendly and helpful BUT patient!!! Thank u ladies for your outstanding customer service...... I actually feel good about using this property!!! I have had the worst experiences with storages from California to Arizona and this place actually made me feel good!!!! Thank you!!!
This place is horrible I misplace my keys and I have to pay 75.00 to get an extra key little to high but the worse part I have to wait for a week because the guy with the keys only comes once a week terrible experience
Beverly made it such a good experience and do tonthe early phone call i was headed to the wrong locationg. Thanful that beverly called and gave me the right directions. She's such a friendly people person that she compliments the business and this is what makes me want to refer family and friends to come to the Sorento location.
Very disappointed! Can't get in until 9:30am and have to be out by 6pm or the police will be called on you. I work unconventional hours and this place was an inconvenience. Also, if you move out early, even on the 1st of the month they will charge you for the entire month. This change occured while I was a tenant. Also, bought insurance and my children's mattresses were ruined by a leak and I have to pay a $100 deductible! I hate hate hate public storage. They are ripoffs of time and money.
Kahlil he did an awesome job
Awesome staff by name Amy. I rushed with a payment problem and she was so glad to help help me with her colleague. She definitely deserve a raise. I walked out so happy and relieved. Even when it was pass closing time, they helped with smiles.
Terrible service and experience I would never recommend this place or the management they will never do anything to work with you after paying a year one month behind try to pay the month behind they said nothing we can do for you to sell your storage complete trash
I came in looking for a storage and was greeted by each employee. Chandler helped me with storage prices and sizes and found me the prefect sized storage for my bedroom suite. I highly recommend this specific location when looking for a storage!
Great service good quality
This place is great!
I had the best experience ever with this public storage, immediately after I walked in it was awesome Amy and the manager were the best , they helped me find the perfect unit and even gave me ideas for packing it . Besides that it was even more better when we all laughed at the fact that I’m a 5’2 female and I can parallel park a 26’ Uhaul truck lol GO SEE THEM AND THEY WILL MAKE SURE YOU’RE GETTING THE BEST OUT OF EVERYTHING I TOTALLY RECOMMEND THEM AND THIS BUSINESS
Great staff and professional service. I hope our storage experience will be great also
Good storage unit but they advertise a 1 dollar deal for the 1st month and there are a lot of hidden costs. You have to buy 1 of their special locks and can't buy a padlock like other places. Many other extra charges. I paid approximately 75 dollars for just 1 month and I rented for only 1 month. They make you pay for insurance. It could have been even more because they try to talk you into buying odor removal product among other things. I've rented storage before and been treated better with no hidden charges for a good rental unit that was less expensive than this 1. I wouldn't recommend this public storage place.
Customer service was great!
1st: If you are a working parent this is not the place for you. Hours of access are ridiculous. 2nd: manager is the worst! My husband went in without me to reserve this unit. They charged him for a lock that we already have. I went back to let them know we already have the "regulated" lock. This *** told me rudely & condescendingly that he needs to see the lock before he will refund my money. Gladly took the lock back to shove it in his face & requested to see where in the contract does it show that you have to have this certain lock present at the time you purchase your unit. He then tells me (like I'm just "the lil lady" and dont understand men business) that because my name was not on the contract he cant show me the one my HUSBAND signed. 😡 Of course heated....i then ask him to show me a blank contract then & he tells me he can't. Of course i call General manager Jacob and a week later no response. I will take my complaint hiring if I must. The young ladies that were there where great.
Great customer service
The employees are always friendly and helpful to my needs. I have no complaints about this facility.
Came in with my dad to rent a space Chandler and Amy were so helpful!! Ive never met two nicer people! I Highly recommend this facility!
whats the size and price
Staff is great... I only hate is that they Close too early. My fault I didn't read the access times before I started renting there..... It's a real inconvenience and I probably won't rent with them long..... What a bummer!
Blindsided by unforseen charges.
I went into this location after a long stressful day. I had to immediately move after an altercation with my roommate. I had movers that were extremely late and I was frustrated by the events that lead up to my move. I walked in this place completely defeated and in the verge of braking down crying. The whole staff was amazing but Amy was wonderful. She checked me in and she showed myself and my movers everything we needed to know about the unit... she also gave me positive words. Amy made my day and I appreciate the service I received from her. She lifted my spirits she was a TRUE BLESSING 🙏🏽🙏🏽🙏🏽 KIMBERLY L
Tosha was great! She helped me find the perfect fit
Beware no communication on being upfront with you I've had a unit over here from 6 months moved out and a month later got a bill for a full month of rent which I've been gone almost 2 months beware that they are not prorating the month anymore they supposedly stopped it but they're not going to tell you that but I was Bill for it so just giving you a heads up before you get ready to move out get a clear understanding and get it in writing are you will be billed and called by creditors . This is serious
Rude employees. Absolutely the worst experience.
The ladies that work here are awesome
Great day at work
Wonderful cust service
I hate this storage facility!!! I was late only 10 days and I was getting calls they were going to sell my property!! I went in over the weekend to pay my rental and these money hungry people went up on my rent without notice. The storage has some type on insulation on the ceilings that has fallen all over my things. Do you think they have offered to clean my unit? No Please dont rent from this property!!!
Amy was very helpful and friendly, great experience!
Great experience customer service was excellent chandler, Amy,and Kashi they were awesome and Tasha the manager was very nice.
Amy provided extremely awesome service and was very compassionate about helping out.
My sister love this one.
The staff here are very helpful and don't have problems answering your questions more than once. I came in with a bad attitude and with it being 194 degrees outside didn't make things better. Chandler could se how frustrated I was and she made my day better by letting me vent and get my frustration out while getting me into a unit at a reasonable price. I'd definitely recommend this place for your storage needs.
Easy access to and from facilities. Property is clean
Very good service
Tosha made my life easy she walked me thru work Grace. Thanks public storage
Very helpful...and extremely nice
Every one is awesome....Great Service!!!!!!
Great customer service
Amy had great customer service really nice and fast!
Great service. quick and easy
Amy, Tosha, and Chandler are amazing! Best customer service ever😂
Tosha was great!
Tosha was very nice! Great service!!
Great service! Roshan rocks!!
Gari was very nice and helpful I really injoyed paying my bill with her today..
Gari helped me today. Outstanding job meeting my needs. Thanks!
Gari. zach and Amanda stayed late to help us. Get a space. Thank you!
Garu and Zach were a great help. THANKS for helping me to save money. If I need storage again. I will come here. Awesome service! !!
Amanda, Gari and Zach stayed late to help me . Thank you all so much!
Gari and Zach have been very helpful through the process of finding me a perfect storage for me. Staff has been great and friendly since I got here. I would recommend this to everyone who need a storage.
Gari helped me with a late fee. I am happy with the property and I would definitely recommend this place to my friends. Thanks for everything!
This place has the best customer service and the best deals. Ms Gari was perfect. I will definitely store here again!!
Absolutely wonderful service! Thank you Gari and Zach for all your help!
Tosha was the bomb! Great place great people!
Gari was very professional!!
Gari and Zach were the most amazing and professional and helpful and informative managers people that work with public that I have ever encountered. Because of their phenomenal customer service I will always use this place. I have never been treated so wonderfully wow wish I could give 10 stars.
Nay did an excellent job.
Zack and Tosha are great! My second time here renting. Very pleased with the clean property. Very helpful
GARI AND ZACK WAS AWESOME
Gari helped us save the day! Excellent customer service! Thank you!
Tosha was great! She gave tour and everything! Made me feel like my stuff is safe and secure!
Gari and Zach helped me save money! Thanks!
Tammy on 30 and St francis was a big help. She didn't have the size we needed do she sent us to another one that had a discount. She was great and then we met Zach and he was very good as well. Made us feel like friends. Gave a good friendly environment. I now the only two places I'll ever go!!!!
This place was great!
Gari and Zach has great custmer service! Will reccomend!
Gari helped us with a transfer. Awesome customer service. 2 thumbs up. Thanks so much!
My husband and I have had a unit at this location for 5 years. On August 17th we found out our unit was up for auction on the 24th of August. We made a deal with the district manager Jacob to pay half of the payment before for the 24th and the remaining balance on the 26th. Which we did. We came in on the 26th to pay the remaining balance only to find out it went to auction. Even though there were notes put into the computer to not to send the unit to auction. I'm furious we always pay our payments in another district. Because we no longer live in mesquite anymore. Our stuff may not mean anything to them,but it means everything to us. It's just wrong to tell someone you understand their situation and make a deal with them. And then completely disregard the deal your company made with a customer who has spent 1,000's of dollars. We have not received not one single phone call as promised by the district manager Jacob or anyone for that matter. I'm disgusted at the lack of communication you have with your customers. I've called multiple times and left messages and still no call back. Even though our stuff wasn't sold i still would never recommend this location or public storage to any of my family or friends. When I can come and move our stuff it will be the last time ill ever deal with public storage period.
Great customer service
Nice to store stuff
This team was awesome!! VERY helpful.....and patient!!!
I really enjoyed my help from Gari today... She was very awesome and helped us with every question we asked... Thank you so muck Public Storage and most of all Gari!!!
I had such a good experience with zach,Amanda,and gari. They where very helpful and save me plenty of money very nice staff
Girl and young man are wonderful people and extremely courageous.
Tasha Zach and Gari was awesome treated me with the upmost respect
Very helpful and very sweet. Love this location.
Gari,s customer service was great! Very nice. I ended up not needing the space but if I do need a storage, I will be back!
Gari and zach helped me a lot! They're very knowlegable an very willing to go above and beyond for the customer!
Got a big unit for better prices than other places. Nice employees
Customer service was wonderful thank you guys so much for taking time out & showing me around in the heat 😍😘
Gari,zack,monquie did a awesome job. customers service very excellent.
Gari and Zach were great! Thank you so much! Rented for a month. If I need storage again, I will ask for one of them!
Gari was very helpful and had excellent customer service. I would refer others to Public Storage. Zach also helped us with questions as well. Thanks Public storage for hiring great people like this too.
Brenda and Tammy are always courteous and very helpful. Highly recommend this location!
Customer service was the best at this location !
Very helpful great staff and amanda was awesome
Had a great experience with a great price included they helped me every step of the way especially the store manager tosha who understood all my needs and met them! Thnks tosha!
Gari is the nicest person and very helpful have never been so satisfied with a storage unit
GARI helped helped me today and I Was very happy just like always! They always take great care of me!
Gari, Monique and Amanda were very helpful!
I love these gals
The staff here is great, good looking and always smiling. Definitely recommend Tosha and Amanda for their excellent service. :)
Excellent property! If security of your valuables is a concern, I recommend viewing this location. It's well lit, clean, easy to access from the highway, highly visible and the staff is always super friendly. ~David
Fast and friendly service. Thanks, Tosha!
Amanda was very professional and knowledgeable and friendly. She made my rental experience a pleasure. I was very happy with her assistance.
Thank you for making it easy for us!
Love the customer service I loved Amanda and Tasha!!!
Customer service was good very Satisfied ,Amanda and Tasha were very Helpful
Ever since came to public storage Manger has been very nice , helpful they treated me like I belong here ..
Great location! My second time here and the staff is great! Tosha was very helpful
Had a couple units here over a period of three years: very well run, always clean, safe, even trusted them with my fishing tackle and canoe.
Love the excellent customer service! Thank you, Tosha, for all of your help!!
Great service! Amanda, Tosha, and Tia were great starting from them calling me about the reservation I made all tge way until I rented and left! Great people!
The new staff was great, Amanda, helped me find a larger unit that would both allow me to consolidate my two current rental units, but save a bit of monthly charges. And, both before and during the move, I felt they were on top of things about safeguarding my property and access. Great Group! Howard
I was greeted and help by Ms . Tammy at the Motley location and she was a wonderful help very polite. Thanks Tammy
I would recommend this Public Storage to anyone... The employees are helpful and very friendly..
A very pleasant experience with a staff of very nice professionals and I would definitely recommend anyone to rent storage space from this location. Thanks and may God continue to bless you.
Great Service!!! But they say clement controlled but VERY HOT INSIDE
My experience was great with all the associate's Courtney and the whole public storage crew. Thanks
Monique was very helpful. Her exuberant enthusiasm made for a pleasant experience. I highly recommend this storage place to any and everybody.
Tosha was amazing!! Great customer service!
Tosha was amazing! Very nice and helpful
Exceptional customer service fast and quick
The lady that helped me was named Stormy... Had a great sense of humor and I was in a hurry but she helped me pick the best storage for me and everything went smoothly quick. got in and got out and everything went smooth as possible. May just be my new spot on keeping storage
perfect sevice from courtney very hepful and know s what shes doing
courtney was very helpful and professional
She is really nice
I found Carian and Monique are knowledgeable and courteous. They helped me with all my storage questions for when I move.
great job and very helpful
Great customer service. Very convenient and friendly!
I visited the public storage and a young lady name Stormi gave great customer service and took great care of me..Go visit Stormi at Public store..
Monique was so sweet, great location.
Monique took amazing care of me, walked me step by step. Great customer service, will use again if needed!
The service was great.
So so helpful with the moving process tell your friends best place to put your storage stuff ask for Carian and Stormi
They have real costume sevice
Awesome. The ladies here go above and beyond to find what's best for you.
Stormi was awesome took the time to help me with account setup payment online account management at this location is great if you need storage this is the place to go thanks girls for all your help
Good service, available even when the snow storm was bad. Carian was very helpful.
love love love the service there
Carian helped us pick the perfect storage space that we needed. She was very helpful and nice in our during our experience. She also helped us save money on our storage by letting us know that specials. I recommend anyone to use them for storage. Greet staff and great facility. ...
Good service. The staff is easy to work with and informative.
Carian and Courtney were awesome. Very fast and easy
I came in and worked with Carian today and she was very helpful and nice. I'm very happy with my experience at this property.
Very polite well with customer service beautiful woman needs a raise she made you feel like you are at home
I love these people. I have such a bond that I always buy them skittles. I will continue my bond and send skittles in the mail.
Brittany was awesome.. Very helpful and offered great advice on protecting my belongings.
Service was absolutely great I got all the help I needed.
Excellent Service!! MONIQUE, BRITTANY, COURTNEY ALL DESERVES A RAISE!
Fast pace!...No hassle!
Courtney helped me today, she has the best customer service I've experienced in a long time.
Excellent customer service! Very friendly and efficient. Loved my $1 first month rent, too!
Always the best service. Love it !
Courtney and Jacob really helped me out in a pinch. They were great
Gwen is very helpful!! Will definitely rent from here again!!!
My rent have increase about $25 dollars for October without notice and an actual agreement please be careful of this storage spaces.
Monique took great care of me today. I transferred into a bigger space and she made sure it was going to be perfect. I recommend this property to everyone. All 3 girls in the office were really nice.
Monique showed great customer service very polite person. Showed care in our needs and answered all question they we had.
The staff are very friendly and professional.
Courtney did a great job they have a really good service.....
Courtney was professional and courteous
She was kind nice and very prompt...She explained everything and made me feel comfortable... Thanks Monique for great customer service!!
I love this place I really loved the people who helped me thanks to monique and Courtney
Terrific, the staff was awesome. Five star treatment.
Well kept and clean facility. Heather and Courtney were informative, very helpful and friendly. Best storage facility I've ever used. Seriously.
Gwen was VERY helpful and made sure we got exactly what we needed! Speedily, too!
Monique did a great job ! Very friendly and helpful. I'll recommend to everyone !
I been having a storage at this location for 2 1/2 years now and I am just now moving out..I remember when I moved in and one of their workers help me in a BIG WAY..she was a true blessing to me..I appreciate everything and for keeping my belongs safe and secure..THANKS public storage on Sorrento..
Excellent staff. Friendly, helpful, even made another car move so my movers would charge me lest. Highly recommended.
Very nice people they stayed open after hours just for me to do the same for you ninja alright I did it again you're right now thank you all so much I appreciate it
Ms.Dionne id she is the best customer service I have ever deal with this is my second time coming to public storage in she's always been the best person to help but she goes out of her way she's a lady with. A lot a patience first I would love to have her here every time I need her help I have refer family members over to public storage and to ask for her she's at the motley location I am very satisfying with her care as customer service
I came by, put a unit on hold. They were very professional! When my date came up to get the unit, they offered help with knowing what I needed to store everything. They are awesome, professional and courteous!
The service I received from Brittany is beyond excellent!!! Whenever I have to move or anything needed that requires a storage I will go back to that Public Storage!! Brittany you rock!!! Thanks
Service was great
The manager was a sweetheart. Wonderful place
Grait customer service Courtney and the other employees here are awsome
Loved it !
They are wonderful and VERY friendly people! Totally recommended!
The entire team here is awesome! They all are sweethearts. No matter who you work with they'll take good care of you !
Ask for Dionne. Good service. Nice staff
I rented with them first time today amazing costumer service Courtney was a great help wonderful team i highly recommend going threw these guys!!!
We are so pleased with the service we receive every time we come here!!
Courtney is so awesome. Not only did she help me out, she made it enjoyable!
Courtney took great care of me!
They are awesome! The customer service is great. Courtney and Dionne!!! PRICELESS!!! I WOULD SAY COURTNEY DESERVES HER OWN STORE (BUT SHE DOES). Thanks for the experience and conversations!
Courtney is a sweetheart, totally awesome service!
Great service and awesome people. Monique was very helpful.
Gwen took very good care of me very perfect
Great customer service . Courtney and Dionne are the best!
Shara did an awesome job taking care of me.. Very Nice and not to mention Cute and helpful.
I love this storage place. Courtney gives awesome customer service.
Tosha had great customer service
Gwen did a great job helping me out today. Go to Sorrento location for great customer service. Thanks a lot Public Storage
Love them!!! So friendly & knowledgeable!!
Great people and very clean property, always professional and customer friendly
Courtney was very professional and polite. She is overworked and underpaid. She deserves a paid vacation!
Awesome service !
Courtney was extremely helpful very nice to deal with. Happy customer.
Sarah did a great job finding me the perfect space. Went very quick!
Excellent customer service! Love the people and the storage and prices are perfect!
Sarah got us the perfect storage unit
Fast and accurate services.
Courtney really took good care of me getting our unit set up. I must admit I was shopping and on first stop here she sold me. Awesome service!
Monique did a wonderful job finding me the perfect space.
Clean property. Everyone is always helpful and friendly.
Always have great customer service!
Courtney was amazing! She made my experience Great.. I'm glad I chose this location to come to!!
Tiffany was great and very personable
Courtney was amazing , very helpful and personable . She is the reason why I have faith in humanity lol j/k but seriously she is an asset to public storage .
Courtney: awesome very sweet she helped us find exactly what we needed size and location sweet sweet lady !!!! When you come in ask for Courtney!!!!
Rented a few weeks ago and finally remembered to give these ladies the recognition they deserve. I was (am) going through a rough time and like everyone was being made to move quickly and unexpectedly. I had talked to Dionne when I reserved my unit and she answered all of my questions and was very happy to do so. When I went in to rent she was off so Courtney( i believe she is the manager here) showed me the property and the unit. The one I thought would be good was actually too big and thanks to Courtney she was able to save me $30 per month! I instantly felt at ease with this location after seeing a few (scary!) I plan to store for a few years so this was a great relief to me. In addition the whole property is always very clean. Every time I am there one of the girls is cleaning or sweeping something. It's a huge property and feels very safe. I know I can sleep easy at night that my entire life's worth of things are safe there! Seriously the best place you can store at around Dallas,Mesquite or Garland !!!!!!!
I came to this storage place because of the good reviews and comments. There was no sorprises. Courtney and Gwen helped me and walked me through every single step, helped me found the right size and answer every single question. They hooked me up with discounts. There is just one word for their service and it is: Excellence.
Great customer service thank you Dianne
When I walked in, they were awesome from the start. They were very helpful, and assisted me with what I needed, as well as addressing all of my questions/concerns with timeliness and professional promptness. These people are way cool. It goes to show that there are helpful people out there who really care. Thank you!!
Courtney is awesome !
I enjoyed the visit with Ms. Dionne and she was very very helpful and accomadating. And I will definitely return to this business for any future visits.
Went in to make a payment for a friend. I was so surprised at the big smile and greeting I got from Courtney. Ive gone into many locations and she was by far the best ive encountered! I recommend her to anyone!!
I have had to come into Dallas to help my elderly parents with their affairs. Part of this involved Public Storage. They were confused about their contacts and fees and belongings. Once Public Storage was able to verify my identity they helped me figure everything out. Central to this was an employee named Dionne who was amazingly helpful, professional, efficient and kind. Thank you so very, very much!!!
Very easy process...quick...friendly service....
Everyone here at Public storage in Mesquite Texas on Sorrento. They're very nice very friendly very helpful.
Gwen is awesome! And everybody else!
Great experience! Gari was very helpful! Love it
Me. Gwen and Courtney. Were very helpful to me and my mother. We had complications over the internet and they helped us right out! Will be renting from them again soon!
Awesome team! Gwendolyn is super sweet
Everyone was so friendly and helpful. Keep up the good work!!! Tammy, Gwen, Courtney, I really appreciate your service!!!!
Courtney was sooo helpful! Very bubbley and great personality. She made the process very easy and was very informative. She is the perfect face for this company and sold me on hospitality. Whoever hired her deserves a pat on the back
This is the second time I've rented with public storage. I rented with Dionne and she was great. Very easy !
This is am amazing place to rent n store your items and they take very good care of the customers and they do work with you. I'm glad that I chose public storage...
The staff at this location is kind and professional. If you have a problem they will find a solution.
Was helped by Gwen and she made sure all of our questions were answered. Fast and convenient!
This is not my first experience with Public Storage. All my previous experiences have been very positive. Good to know that I can anticipate another positive experience with this location as well. Gwen was most helpful with setting up the unit for my move in. I recommended her for a raise in pay to Jacob, the district manager. I left it with him to follow through. I look forward to working with Cortnie as well. I hope the company realizes how fortunate they are to have such high caliber employees. I giver everyone the maximum 5 star rating!
The service at this location was very good. Courtney and Gwen had great attitudes,and were very helpful. They know how to accommodate a person, especially when your moving, and have so much to do.
They have given me great service today!!! Gwen and jacob did a awesome job. They ate fixing the door for me ! The best team ever!
Great team, Heather, Courtney, and Diane. Pleasant, courteous, and fun-loving. We are pleased with the room, and security. The extra work of getting a key for the carts in the building can be a bit of a hassle, though it is a reality that the carts could be easily stolen if you didn't do this.
Great customer service! Staff was personable, very helpful in finding a unit and were thorough throughout the whole process.
I visited saw my storage and signed up and was given all the information I needed in less than 20 min Dionne on team Sorrento was very helpful and gave me everything I needed to know.
Great customer service. Had what I needed. Recommended only what was practical. I recommend. :)
Hello, I have been renting a storage unit at this location for over 3 years now. This place has great Managers, price and location. It's the best storage place you can rent in DFW. William
The employee's at Public Storage are very informative in helping choose the right storage unit. We were in and out of there with confidence that we had made the right choice. The staff were beyond nice!
Upon my first visit I knew that the employees were going to be great to work with. They even called when we were not there at the time we said we would be. They were great at explaining everything, and all the rules as well. I hope that your other locations have this great of employees. Thanks and I would recommend this Public Storage location to anyone in need. Thanks Gary