Some of Our Top-Tier
Security Features
-
Electronic Gates -
Video Recording -
Controlled Entry -
Well-Lit Facilities
Find Storage Near You
- $1 First Month Rent Where Available
- All rentals month to month
- No credit card required
- No Obligation to rent
- Trusted nationwide since 1972
- Convenient Access hours
Public Storage Self-Storage Units at 3443 Sorrento Drive, Mesquite, TX
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
-
5'x5'Online only price$ 23/mo
Small 5'x5'- climate controlled
- upstairs access via elevator
$ 23 /mo $ 30Best Price Label+ one-time $29 admin fee
-
5'x5'Online only price$ 25/mo
Small 5'x5'- climate controlled
- inside unit
- 1st floor
$ 25 /mo $ 33Best Price Label+ one-time $29 admin fee
-
Convenient Locations -
Budget-Friendly -
Advanced Security Features
-
5'x10'Online only price$ 44/moSmall 5'x10'- outside unit
- drive-up access
$ 44 /mo $ 58Best Price Label+ one-time $29 admin feeHurry! -
10'x10'Online only price$ 46/mo
Medium 10'x10'- inside unit
- 1st floor
$ 46 /mo $ 62Best Price Label+ one-time $29 admin fee
-
5'x10'Online only price$ 47/mo
Small 5'x10'- climate controlled
- upstairs access via elevator
$ 47 /mo $ 63Best Price Label+ one-time $29 admin fee
-
5'x12'Online only price$ 47/mo
Small 5'x12'- outside unit
- drive-up access
$ 47 /mo $ 63Best Price Label+ one-time $29 admin fee
-
10'x10'Online only price$ 59/mo
Medium 10'x10'- climate controlled
- upstairs access via elevator
$ 59 /mo $ 78Best Price Label+ one-time $29 admin fee
-
5'x10'Online only price$ 60/mo
Small 5'x10'- climate controlled
- inside unit
- 1st floor
$ 60 /mo $ 80Best Price Label+ one-time $29 admin fee
-
10'x10'Online only price$ 61/mo
Medium 10'x10'- outside unit
- drive-up access
$ 61 /mo $ 81Best Price Label+ one-time $29 admin fee
-
10'x15'Online only price$ 67/mo
Large 10'x15'- inside unit
- 1st floor
$ 67 /mo $ 89Best Price Label+ one-time $29 admin fee
-
10'x15'Online only price$ 94/mo
Large 10'x15'- climate controlled
- upstairs access via elevator
$ 94 /mo $ 125Best Price Label+ one-time $29 admin fee
-
10'x15'Online only price$ 94/moLarge 10'x15'- climate controlled
- inside unit
- 1st floor
$ 94 /mo $ 125Best Price Label+ one-time $29 admin fee2 units left! -
10'x20'Online only price$ 100/mo
Large 10'x20'- climate controlled
- upstairs access via elevator
$ 100 /mo $ 133Best Price Label+ one-time $29 admin fee
-
10'x25'Online only price$ 146/mo
Large 10'x25'- outside unit
- drive-up access
$ 146 /mo $ 195Best Price Label+ one-time $29 admin fee
-
10'x35'Online only price$ 193/mo
Large 10'x35'- outside unit
- drive-up access
$ 193 /mo $ 258Best Price Label+ one-time $29 admin fee
-
10'x30'Online only price$ 218/mo
Large 10'x30'- climate controlled
- inside unit
- 1st floor
$ 218 /mo $ 290Best Price Label+ one-time $29 admin fee
Some of Our Top-Tier
Electronic gates, cameras,
passcode entry & well-lit hallways.
Just some of the security features you can
expect at many Public Storage locations.
What can you expect from the
most trusted name in self-storage?
Nearby Self-Storage Locations
Self-Storage Near Mesquite
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Mesquite Storage Units Near I-30
Storage units in Mesquite are located just off I-30 at Motley Drive. Indoor storage units, climate controlled storage units, and outdoor units with drive-up access are on-site in a wide range of sizes. Just look for our Public Storage Orange rollup doors for cheap storage close to Dallas College Eastfield Campus.
Students at Dallas College Eastfield Campus needing some more elbow room in tight living quarters can store things not immediately needed for classes in a cheap 5x5 storage unit, including books and study materials, plus luggage, off-season clothes and more.
Fans of Mesquite Golf Club can tuck away their clubs in one of these small 5x5 storage rentals to keep the car trunk free for unexpected hauls and routine shopping.
Lawrence Elementary School families and neighbors looking to declutter can store all-ages recreational gear in a 5x10 storage unit for play at Vanston Park and other great Mesquite parks. Behind the athletic equipment, archery sets, kites, pool noodles and picnic things, store rarely used items like your holiday decor and off-season garments.
Residents of Casa Luna and others sharing an apartment nearby can store duplicate furniture in a 10x10 storage unit. Couches, entertainment centers, loungers and dining sets can get packed away with extra kitchen equipment to keep common areas uncluttered. This is also a great size storage rental if you are downsizing. Keep furniture, decor, lamps, mirrors, clothes and knickknacks here while you make decisions on what to keep and what to pass along.
An outdoor 10x15 storage unit is great for clearing out your garage and getting the cars parked inside. Whether or not you have a garage, we think you'll appreciate the drive-up access when loading and unloading long canoes, kayaks and standup paddleboards for frequent excursions to Lake Ray Hubbard nearby. And you can pack in camping and fishing gear along with your oars and paddles.
Homeowners around Skyline High School planning to remodel can store five rooms of furnishings in a 10x20 storage unit. If you are in-between residences, these storage rentals will hold the contents of a three-bedroom home while you are house hunting for a new place to settle down.
For larger renovation projects or if you are moving to Mesquite from a real big house, a 10x30 storage unit is about the size of a two-car garage and will hold seven-plus rooms of furnishings.
Mesquite Public Storage has climate controlled, drive-up access and other self storage solutions to meet your needs less than 10 miles from downtown Dallas. But before you head into Dallas, check out Mesquite's own downtown, its rodeo, symphony, theater, fine arts, and parks and recreation.
At this Mesquite Public Storage you'll find:
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 1000)
The service was fast, friendly, convenient and affordable. It took care of me, I believe her name was Amber fantastic.
Dec 4, 2024 Elevators are working today. A few things to note:
1. Very clean. The climate controlled building is well kept.
2. Very well lit. The lights are motion activated and the lighting in the building is very good.
3. Safe environment. There is an outside security person. I don't know when the person starts but they are there when I am at the building early in the morning (630am).
Nov 2024 Staff is very helpful. The problem is the 2 elevators have been out in the climate controlled building. One elevator has been out at least 3 weeks. The 2nd elevator has been about at least a week.
I was retrieving my Christmas stuff and had to walk up and down the stairs. Not terrible for me, but more difficult than it should be.
Amber is a very polite and helpful person, she always go for the extra mile...Thank You Amber !
Amber is awesome and her customer service was top tier. The facility is clean and secure. It was perfect for my short term rental.
Great place to have your belongings. Price is right an has climate control. Easy to use app for remote access to enter the property and for elevator use. Amber is the one to go to she will get you right, she’s super nice and very understanding and professional
Yared and amber really helpful... very nice ppl
Customer service came naturally for Amber. She definitely gave me another reason to feel ok with having to rent a storage unit again.
Originally I’d given a 5 star review but I come to find out no one ever really cared about my concern, especially the owner!! I moved out months back but the reason I’m so upset is because at the time of my move out unfortunately there was a snow storm. I literally was out in the snow rushing my life driving and move things out of my storage. I completely moved everything out and had a mattress and dresser that I was told I could leave outside the storage and just come back. Again my storage was completely empty but I had to find someone who was willing to help me move in the snow. Originally I had help but no one was willing to rush their lives hauling large items in the snow storm. With all that being said I was billed again and I had no items inside the storage unit. I spoke to someone several times and even called customer service but the issue was never resolved. Sad thing is it’s like pulling teeth trying to contact the owner or anyone who has control.
Yared helped me efficiently and professionally!Very knowledgeable when it came to my questions
Miss ASHLEY WAS THE BEST. SUPER NICE. SUPER FRIENDLY. WELL KNOWLEDGEABLE AS WELL. FIVE STAR RATINGS!!! THANK YOU FOR YOUR HELP
Great customer service from yarde
Amber had fantastic customer service. Helped us and told us about all the different unit and deals. And helped us change our unit to a bigger size with no problems.
Super satisfied with public storage at my visit.
Thank you so much Amber !
Thank you for your great continued service
I wanna thank amber for her wonderful customer service. She solved our problems.
I want to give a big shout to AMBER… every single time I come she is so helpful in any and every situation or question I have. I just want to commend her on her beautiful personality and excellent excellent customer service!!!
Better than the storage that I had before..... especially the prices and Ms. Amber. I love the customer service skills
Amber’s customer service is 2nd to none. Highly recommended
Amber best customer service
The employees were great they helped out a whole lot
Great place if u need to rent a storage space
Natalie ; has always been an outstanding service associate. Always helping with any all issues in a professional manner.
Safe place and good storages.AAA.
Natalie helped us a lot today thank you natalie
Natalie was so amazing and beautiful
The people that work here are very rude and lazy would not recommend getting a unit from them
The staff here is exceptionally friendly and helpful. I am especially grateful to Natalie for her outstanding efforts in going above and beyond to secure a unit that best fit my needs.
Amber, fast process very helpful and patient and great customer service definitely recommend
2nd time we have been left unable to access our company's unit. Elevators constantly down. Unable to access critical equipment in our locker. Fix your shit!
I was having some issues with my online payments. Natalie was extremely professional and super helpful. She answered all of my questions and took care of all issues I had.
Thank you Amber for all your help!! Thank you for xplained the differencebetween the storage inside and outside!. We got the inside!! Whenyoucome here ask for Amber!
If I could give this a zero star I would , I had done an online rental for the 27th of August and when I got to my storage unit it was disgusting. There was rat poop and feces all over the unit, the office was closed and couldn’t do anything that night. I had no choice to leave my stuff in the storage since I had to leave out of town and had to drop the uhaul I had rented . When I went to the office the next day and complained they gave me a corporate number and when I called they told me I would get a call back from someone 24-48hrs . Well it’s been more than 4 days and no call back. I had called earlier today and they said the only thing they can do is give me a $25 credit for the inconvenience. Im just so disappointed and frustrated with this storage unit. The lady over the phone suggested i would get some wrapping paper so the rats don’t eat through my furniture, like if she knew that this was a problem. The wrapping paper is $30 plus and I have all my bedroom set in there. I would need like 3 of them that’s 90$ .I cam’t move my stuff out because I had surgery and plus I don’t have the time to rent another uhaul to move to another facility.
Helpful attendants. Clean facility. Ease of entry.
Natalie was amazing
She helped me get what I needed
Thank you, Amber, for the excellent service. It was both quick and easy.
Amber was awesome with the service, in less than 10 min we got our storage and everything covered, thank you!
Amber Is Very Polite & Helpul
Had a great experience today. Shawn was really nice and very knowledgeable.
Amber was great and very helpful.
Amber was great she helped me with my fees getting removed, thanks amber for all your help
Amber, was great. Her patients with me was what I needed at the time of renting a storage. Amber, ur my go to....
Great property. Clean and secure. Great price for A/C controlled unit.
Amber was very helpful. I come in stressed out she made my day a Better Day
Natalie was very helpful with my issues. Not did she help me with my issues, she has my rent lowered. Thank you Natalie!!
No one ever answer the phones , I have to take off just to speak someone even if I leave a couple of messages
Natalie was fantastic, this location has always been great to me ,, thanks again Natalie
I was expecting a long wait & a high price for this storage unit as I had to get it unexpectedly but, on the contrary the whole process was easy & affordable!! Natalie was very helpful and accommodating throughout the whole process!!
Natalie was amazing shes so sweet and super fast
I had a wonderful experience when me and my family went in to inquire about a storage room. Amber made it super easy and offered to show us 2 different storages. If it wasn't for her, I am not sure that we would have obtained a storage that very same day. Thank you so much Amber!
It would be great if the two elevators for the 3 story building were working properly, one has been broke for some time now. Not much for info on which gates actually work or not.
I just wanted to thank Amber for the excellent customer service she provided today. All my questions were answered, making me feel comfortable with placing my property at this facility. She gave me peace of mind knowing that people like her are their monitoring and servicing the facility.
I really appreciated the customer service that was provided to me by Ms. Amber , she was very polite and soft spoken and direct. All the information she provided to me were very clear and simple.
Thank you for making things simple and easy. It was great speaking with you.
Spoke with the “property manager” over the phone who was extremely rude & unprofessional. After she provided me the information that I needed I asked who I was speaking with & she hung in my face. I then called back, there was no answer. She did call me right back however she was very rude & condescending. I asked her for her name & she refused to provide me her name. How are you a “property manager” refusing to provide a customer your name.
horrible customer service
Amber was so sweet and nice, she explained everything to us and gave us plenty of options. If y’all get a storage ask for Amber 😊
I have been at this location for three years, and I have had a lot of problems and they have stood by me letting me keep my storage. The place is always clean, and the people are very nice!!
Natalie was very helpful. She helped take care of all of my issues and there were plenty.
I want to give a huge compliment to Natalie. Huge thanks to her she always always jumps to help me for everything . She has helped me save money. She is awesome curious. Jolly. Crazy but in a good way. She is amazing and out of this world
Very courteous service! Most praise goes out to Amber 😊
Natalie was very helpful. I was sent here by Liz. It was fast and easy thank u
Amber was amazing and was very fast
Pain to access. NO CARTS AVAILABLE! Massive inconvenience moving heavy stuff here weekly. I'm going to get injured!
Natalie was amazing.. she helped me fast
The team here is amazing! There were power outages, issues with the move date changing and communication issues with the movers. Thanks for being professional, flexible and accommodating through this stressful process.
Amber is the best I been here for two years and not one time was she angry or mean. She is a very pleasant person to be around. Thank you Amber for giving me the best customer Service ever.
Inside units aren't waterproof. Had rats and frogs inside my unit. Damage over 5k worth of winter clothes and over 10k of damage in tools. They were concerned about me removing my things rather than actually compensating me for my damages. I was paying $160 a month.
Amber is Great, very helpful,sweet and knowledgeable!
I truly enjoyed using the space here at Public Storage! The location is nice and convenient! Go rent a spot today!
Amber and Shawn was so much of a great help for me and my storage and yes, I would recommend others to them
Natalie helped me with all my needs..
Im so thankful for Natalie. She was amazing and Quick
Natalie was amazing she helped get my rate lowered
Horrid location
Natalie was amazing! I’ve been having problems paying for my unit rent for two months now and no one called me back to fix the problem. I came into the office and Natalie fixed the problem in less than 20 min😭 This is the only location I’ll be coming to from now on.
It's 2 ladies that work here, Amber in particular is who I dealt with SHE IS AN ANGEL! She put me in the right sized unit for my rhings(I thought they all were the same) and she walked me through EVERYTHING I NEEDED TO DO! She wasn't bothered like some people act on their job! And today I met her co worker, I can't remember her name BUT SHES A SWEETHEART TOO!
Everything is secure over here! And it's clean! I would give more stars if I could!
Thanks Ladies!
Natalia was very helpfull.
I store at public storage on military and came.to Sorrento and ms Natalie helped me so much wih fees.
The place was great at first. Unfortunately a month later rats were in my things and roaches. So I had to throw my bed away and more. Rat pee and poop everywhere! They moved me into another unit and the rest of my belongings got rained on somehow and ants began to pile up inside. I started with almost a full storage and ended up with almost nothing left my wife cried for weeks. A lot of precious memories and stuff we can never get back.
Natalie was So Very helpful For Us today...She is Very Polite and Professional. Tyvm For Your Customer Service.
Thank you to Amber for all her hard work today. She really went above and beyond. Making sure I was taking care of to the highest of her abilities. GREAT JOB PLEASE KEEP UP THE AWESOME CUSTOMER SERVICE!
Great!
Had the easiest and best experience renting a storage unit with NOLAN today. If you need storage space definitely check this place out. It’s a new facility too.
Gregory
Natalie was so professional and kind. Great customer service.
Natalie is amazing and very helpful. Answer all my questions even got my storage to go down for three months AWESOME anyway she can help she tried her best too…
I would agree it was easy to get the storage but this location is f’d up. I got my storage then my car just died there i ask the lady that works there if i could leave it here i have a storage here but i have to move all my stuff today lease is up i was told yes. I go up next day and changed spark plugs didnt start so went to store for another part come back and my car was towed to these theifs called sure storage. Its $320 i dont have all my clothes and tools for work in there and i cant even get my car out unless i pay for a tow truck company to get my car out. But i was given permission they seen me working on it with a friend and now im screwed probably lose my job bc i cant get to work.
Shawn was excellent, great place
Thank you Natalie for your help.
Amber gets 10 🌟 🌟🌟🌟🌟🌟🌟🌟🌟🌟 She is extremely kind and helpful. Amber takes pride in the way she treats me as a customer and she takes pride in the facility. Thank you so much, Amber
Amber provided courteous , friendly service .
I must say Amber is the best!!! Thank you so much for you help and service. Every time I come and ask questions or have any concerns she's right there to help me out! Thank you Public Storage management for having a great and helpful employee!
Shawn, thank you for your kindness. This gentleman was the nicest person at this location. If anyone need help ask for Shawn!!
Clean Cool Facility. Friendly and Courteous Staff.
Babe !! Amber is awesome customer 💯
Amber took her time to assist me with my needs on renting a storage!! Thank You Amber
Natalie was great she really did help me this when I moved in my storage. But today I came to
My storage and it was broken into and come to find out the worker changed my locks on my storage and went and stole my stuff. I have proof
I went in yesterday to inquire a storage space and Ms Amber helped me find one closer to my house. Very professional and nice.
Amber gets 10 out of 10!!!
I’ve been leasing for almost 2 years and just transferred into a larger unit. Amber always takes care of me and makes everything super easy. The building with climate control is secure and the gates to enter the property are secure. It’s a great place to store your things!
Natalie is awesome
Natalie got me in and out good job loved the customer service thanks
Natalie was súper awesome
And shes Quick
They are raising prices without telling the customer that not right
Amber was amazing . Her and Natalie are great
Rude chick just called my phone to confirm my reservations. Asking if I was coming in or doing online. You one rude somebody. Hanging up the phone aggressively and at that calling a customer on speakerphone, is outrageous. For privacy a call between a customer and business entity should never be on speakerphone. Then getting an attitude because I couldn't hear nor understand your question. So I called back multiple times to let you know about yourself as I should. Get your mind right dummy. You don't need to be at work if you irritated. Go home. And cancel my reservation. Signed Mrs. Robbins
This storage is amazing and Amber is just the best person alive I’m so gonna send people here for their storage needs
Natalie was the best she needs a raise 🤑
Natalee is a real professional. She was able to answer my questions efficiently. She was able to address my concerns. She has a very friendly demeanor.
She was also very good at explaining to me about the available storage options. I feel she is a great asset to public storage. I will highly recommend her.
Natalie was awesome today very helpful. Thanks for hiring her🙂
Natalie at the front desk helped with my storage unit with ease and is great at what she does for customers. Thank you guys.
Excellent service
I had the best experience customer service with Natalee at public storage than any others. Extremely nice and patience and tried to give me the deal. Made moving feel so much better thank you so much Natalee literally was having a rough day/ week and she made a huge impact if she didn’t know that. Also save my Bestfriend and I time by getting me close to the back for the loading dock and we hate labor 🥹
I had a great experience here the day I went in. Not only was the service great, the gentleman and woman that helped us were great. They were the ones that made the experience good.
The man answered all the questions my coworker and I had and he even walked us out to the unit when we asked to see it. He gave us the details of the contract and how the lock operates.
I like that I was able to pay with tap on my phone and they gave us a code to open the gate right from our phones-- that is a nice feature 👌
The place was well fenced and it's in a good location 👍 👍
The best customer service ever. Natalie really went above and beyond to help me with my storage unit needs . I would recommend this place to anyone and I do .. Thank you again
Natalie, help me great with my rent issues.
Cool and Nice people worked here.
Natalie was amazing and professional
We have used this Mesquite Public Storage for many years. Staff is always helpful and friendly. Went in today to rent a larger unit and Natalie made the process quick and easy.
Staff is kind and helpful until you're a day late paying rent.Then phone calls begin over and over insisting it is imperative you call or pay. If you call explaining when you will pay but car trouble took the cash--no call is returned. Locks are cut the 21st of the month that you haven't paid on time and an auction is scheduled. Very strict and uninterested in your situation even after years of paying rent
NATALIE WAS A GREAT HELP TO ME, I APPRECIATE EVERYTHING, HER CUSTOMER SERVICE WAS SO HELPFUL. SHE WAS EXCELLENT. HARD TO FIND THAT THESE DAY. THANK YOU NATALIE
If I could give zero ⭐️I would!!! For months I have been trying to get the light replaced inside of my ACTUAL UNIT AND NOBODY DOES ANYTHING!!! They make you do their job but they expect payment on time every month and are not providing all services needed!!!! I had rodents eat through my boxes and leave droppings everywhere!!! They wanted me to do their job and contact customer service to place the order to have the light replaced, I have not been able to access my items for months because of this and nobody at this location cares this is very annoying and unprofessional. As soon as I find another company I’m removing my items! Then let’s not forget they changed all of the entry codes on the doors to access the storage and NEVER SENT NOTICE OR A CODE SO ONCE I GOT IN THE GATE I STILL COULDN’T ACCESS MY FREAKING STORAGE!!!!!!! This is ridiculous!! Do better!
Pricing is fair, people are great. But, one problem, NO carts, I had to go buy a dolly!
I currently have 2 small units both climate controlled. I've had no problems and for any questions Ive had Ms. Amber has been very very helpful (great job) need more people like you.
This is a nice Storage. Natalie was very helpful and and what she was doing as well as talking about. Until then Delwin Robinson
1st day here and am already making arrangements to leave.
Despite signage, advertising, etc stating carts available, there are none. If you rent beforehand with the expectation of carts, be prepared to be told by manager who refused to provide a name,to carry all your items to the third floor..
She is extremely rude, stating over and over again that she did not care about our issues, even while I was on the phone with a person from corporate who heard it all.
If they cannot prevent their own carts from being stolen, how should people feel about their belongings? If the manager literally states she does not care about client issues, how can she be trusted to care for their items? She would not even provide a name for a complaint which as a manager is quite cowardly. People are not afraid to leave their name on quality work/service and the failure to do so is acknowledgment that the treatment of the customer does not meet even a basic standard.
Extremely poor customer service, some of the worst Ive received and if youve read my David McDavid Honda review, thats saying something.
The representative was very informative, gracious, friendly, her name was Amber very professional, guick
It's good as far as climate controlled storage goes. The woman in the office is great too. The only thing I don't like about it is the fact that there are no carts or dollies that you can borrow to make your move easier. After searching online for a place close to me that was within my price range, I chose them because it states that they have both carts and dollies that you are able to check out to help. 🙄 Well, they do not have any. They said that they did have some but they've all been stolen and they haven't replaced them yet. She wasn't sure when that would happen. I am thankful for the elevator and the fact that my door is only 3 doors down from it. It is a good facility putting the carts aside.
Price increase of 60$! Out of nowhere!
Great customer service Ms. Natalie is awesome 🤩
Natalie was very helpful today. She was able to guide me to the correct space. She made the whole experience enjoyable! Highly recommend
They pretty much threw me out of my storage unit because of water damage wouldn't let me reserve my unit til they were finished as I was originally told. Was extremely rude had been there for 8 yrs.
Natalie and Shawn where a great help
Natalie was very helpful today. Great service
This was absolutely the worst experience ever my storage unit was broken into and when I reported it I was told that they couldn't do anything about it but put in a work order so my storage unit door was left wide open for days for anyone to come in and get the rest of my belongings I ended up losing all of my deceased sons things because they was stolen and I was still expected to pay for that storage unit
Natalie helped me so much with my rate issue . Thanks natalie
My stay here has been..... fairly problematic. The price you START with is VERY temporary. Then recently, the facility FLOODED due to a pipe burst that NOBODY WANTS TO TAKE RESPONSIBILITY FOR even though I've since learned this is a recently repeating event. The way we were notified about this was very disappointing & shocking. Coordinating a move to a different "lesser" unit, communicating with staff, even compensation for losing MUCH of my belongings despite being insured, has been difficult to say the least. Do I recommend? ABSOLUTELY NOT. AS SOON as I'm in the position to vacate storage completely, I WILL NOT hesitate. I know storage facilities are sometimes necessary, just... choose wisely.
One of the worst locations in the country. Staff in site are friendly however rarely someone in the office unless when it opens. Instead one person in the office for guests and customers who need help in the office they are all outside riding on the cart checking whatever. Two have to leave early in the morning to go to the bank instead one person go and one stay onsite to assist customers. There’s lots of pass the blame “oh it’s the Fire Dept or it’s it the City of Mesquite that caused this mess.” Instead of repairing and fixing pipes etc in advance to avoid problems. Several units were flooded (twice) the 2 time the entire 1st floor inside the storages were all damages. They need to shut down. Lied on the City of Mesquite saying the caused a pipe under PS building to burst. No no no not true I went and did my own investigation and got in written writing that it was not the City it was PS. They want people to give up and not pursue any lawsuits so they play the blame game it’s the City and that’s not true.
I had a AC storage unit here for almost 10 years. A flood forced everyone on the first floor to evacuate their items. The accommodation was horrendous. I was told there would be movers to help move my items to a different unit. That was not the case. I was told that I would get a FULL refund for that month’s rent. A lie. I will be getting it though. AND I was to be relocated to the second floor to a smaller unit. The unit had two separated posts in the middle that would have hindered me from having a full 10x10 unit. Was the unit offered at a discounted price for my inconvenience. No? Despite the constant increase in monthly rates, I have had minimal issues over the course of me renting space here. If you have an AC controlled unit, know that the AC circulation isn’t great. If it’s warm in the hallways, it’s warm in your unit too. The flood situation could have been handled better and with grace. It was poorly managed and a complete pain. Management (Emily) does NOT return phone calls nor entertain complaints. I only gave 2 stars because the staff are sweet, and did their best to accommodate everyone dealing with the flood. Moved my items to another facility and won’t ever consider Public Storage again.
Hi. I'm a current storage until holder. This place is horrible! I've had several units at different locations with different companies and this location is one of the worst! The staff are very unfriendly and very non useful when it comes to assisting with any concerns. They never ever answer the phone. I would definitely not recommend this place at all. Everything from the gates to the doors are always not working.
Natalie was Fantastic at helping me with a discount! Natalie has always been friendly and professional!
This is the 5th time I’ve visited my climate controlled storage unit and it has been extremely hot. Also, there was a flood yesterday causing multiple people things to be ruined, my unit didn’t flood thank goodness. I talked to one couple and they said this is the 2nd time this has happened smh. It’s hard to get someone on the phone and when I visit (which is not that often) no one is ever in the office and you have to wait 20 minutes for someone to come.
I wish they stayed open past 9 pm but other than that I'm happy
I went today in search of a larger unit since I have a smaller one already and ended up getting a second small unit. Not the outcome I was hoping for however, Natalie made the experience much more tolerable. Girl can multitask! She helped me get everything sorted out and let me know that she would call me when something bigger opens up. I have never had a bad experience in the almost 8 years I have used Public Storage. Highly recommend!
I'm updating this review because I was able to get my issue resolved by Emily the district manager of this location. Emily was very professional and helpful to clear the misunderstanding. I do like the location and the safety of this storage unit. The only feedback I can provide is better communication with customers to clear any issues without having to escalate. Other than that I'm grateful that things worked out at the end.
The ladies at this location were very friendly and helpful. The service was very quick. I’m glad I didn’t order online and went inside because they helped me get exactly what I needed. Natalie was very knowledgeable, precise and had a very great attitude.
Natalie was great! She helped me vacate my unit smoothly without a hassle. If I ever need another storage unit, i’d definitely come back here!
Showed a ton of units and they helped me calculate wich one I needed, and made the whole processes really easy
Amy and gari were both extremely helpful and made the whole thing a comfortable experience
Edit: I had an account problem and amber was able to fix it on the fly, I will continue to be a dedicated customer for years to come
(Originally posted 3 years ago, updated June 2023)
Natalie was such a wonderful help at this stressful time. She's a wonderful asset to your company. Extremely helpful and a sweetheart. :)
Natile was very helpful and nice I forgot the other young lady name she was working with. Very outstanding job
Ms. Nathalie was a very big help made my unit transfer fast and easy! It only cost a dollar! Highly recommend this facility. Helpful honest staff and clean units.
Natalie helped me today with getting a late fee waived. Thank you so much natalie
I have nothing but great things to say about this facility. Everything from the improvements in the building to the employees has been top tier. I really love the two ladies that work at this location. They've made sure things have been smooth from my very first day. They always speak and I always see them bussing their butts getting things handled whether it's dealing with us customers, cleaning grounds, or helping in the facility. Great job
Natalie and Shawn gave fantastic services! They gave me great advice on storage units and actually took the time to find me a better one at a different location that fit my needs! Great employees, they went over and beyond on providing customer services!
Natalie and Amber are the most amazing employee's they can have...
Best price in the metroplex. Great friendly staff with more storages than i can count.
Shawn has excellent customer service, recommend thus establishment to everyone thanks shawn
Super quick and easy! Don’t have any problems at all!
Shawn was very nice with a great attitude and easy to deal with.If I ever need to use them again I’ll recommend him
Natalie was sooo awesome and quick. She translated lease very well. Thank-you for her service
Overly priced & No one ever on site when I need
Amber and Shawn were very helpful with move in
Natalie was super fast and helpful
She’s great
Natalie and Amber were wonderful helping me on a Sunday . They were very fast and efficient
There are rats.
Natalie was the one who helped and she was wonderful to work with and quickly help me with what I needed. The facility is clean and they made the rental process early.
Sean was wonderful, good service and I highly recommend!
I had a few questions about the rental services in Natalie. It was informative and very helpful !
Natalie
A very good worker nice very funny .10 STARS
The staff at public storage here is so helpful. Especially Natalie and Amber. So very attentive to my storage needs. Would definitely recommend. Thanks!
Shawn was exceptional in helping us with our storage rental . He asked us a couple of questions to make sure we got the right storage for us . I was so happy with his service . Thank you Shawn
Natalie helped me get a rate reduction. Thank you so much for your help!
I recommend this place 100 percent . Natalie was amazing at the front desk
Well my experience with public storage they are polite and very helpful seem to be on top of everything.
Natalie is amazing she helped me with my mobile app . Thank you Natalie for your help
Natalie was very helpful. She took her time to help me download the app on my phone so that I may use gate opener.
I did rent storage here at this public storage for about two years. I had a couple of incidents happen to my storage from outside Vandals, the employees took all precautions when notice that my storage has been broken into they called and had my door repair, relocked with their personal locks and notified me as soon as possible. Thank God I did not lose anything of importance, but an electric razor my grandson got for Christmas. The storage manager took great care of me and up the security. Because they really do care about their customers. The only thing I don't like is that the rent does go up every 3 months.
Fantastic staff taking care of customer needs.Quickly resolved problem when wrong space was assigned by the computer, which could easily have turned into chaos. Nice to see extremely knowledgeable, courteous and professional staff working in such a potentially stressful environment.
Natalie ,was awesome today
Great customer service! Getting the storage was super fast! 10/10
The only thing that is not good is for a year now have been requesting a light bulb and they can not change it. I am not able to see at all it is dark. . A little light during the day but overall it is dark and my rates continually increase I started at 84 per month and now its 123 but they can not fix the lighting however I get to pay more..with each increase..I expect a new light bulb but it is not happening
The best!
I loved the customer service from Marco and Amber!!! It’s been a long time since I have had great customer service! I love it! Keep up the good worth!!! Hire more Marcos and Amber’s
Super great service all the way around by Natalie at this office. Super fast setup and service. Very impressed! Nice facility very clean!
I was downloading a trailer and needed to get a cart from the office. There wasn't anyone there at the opening time. I came back to look for help and an employee was leaving. They saw me and continued to put in the gate code to leave and drove away. There wasn't anyone else there. Added at least an hour and a half to my download in 100+ degree heat.
This particular location needs to be acknowledged for The Best Customer Service I could have ever hoped for! I spoke with a lovely lady named Natalie, and she went way above and beyond to see to it that I got in a unit that was specific to my needs! She , without me even having to ask, took it upon herself to do all the searching and tho it only took her 2 minutes, it would have taken me so much longer and I am so very grateful for you Ms Natalie! You are fantastic and lovely to speak with, and you have set the bar for outstanding customer service! Truly the best experience I've ever encountered!!
Very good customer service skills👍🏿👍🏿👍🏿👍🏿👍🏿
I had an issue with my unit rental and Shawn was in the office and really helped me out. He really knows customer service, thanks Shawn!
Natalie at this storage unit office was so helpful and pleasant. She saved me a trip by making me a reservation at the nearest location from this facility. Although there was no availability at this location, she was so informative and helped me get set up with even having to go in the office and I greatly appreciate it!
Nice clean place unfortunately the price keeps going up drastically but it is a good place to rent storage
I want to thank Natalie so very much for during the whole lease to out storage on shiloh. She helped us do it a online . She is a great translator thank u natalie
Do not go there ya there nice to get you in. No one Pic up the phone so can pay your bill on time I was out of town working I was going pay my bill I call up there to pay it on the first day of month and they sold my stuff on the 25th I hope they go out out business they rub people when they can and make money off you anyway they can I'm going to tel people to stay away every time I can if you're smart stay away trust me your stuff will be sold if they can get by with it please stay away from this company it's not worth losing your stuff you work for and stuff can not be replaced from family that has passed away
This is a great storage and location!!! Natalie is great, friendly and very helpful. She always help you with anything you need. So now I have two units. Thanks Natalie. Collin
Storage space is very reasonable customer service was great I would recommend it my family and friends to use the storage when needed that's in the area 😊
Very Helpful and polite
Natalie is the best Customer service always Treats use like family always Helpful in everything we need.Thank u
Natalie and Shawn were very friendly and helpful. Natalie made the process super simple. Couldn't have asked for a better experience.
JR was very nice and helpful. Thank you
Nelly was supernice on her job, five stars 🌟
Natalie is the best! She gave me great service today & made my rental process a breeze. Thank you .
Great customer service great work
Natalie is the best! Very helpful
Looking for a place to store your items until you're ready to move them. This is the place to store your items knowing that they're kept safe. I gave the a 10 and beyond ❤.
Given my own personal circumstances I was going through I had a great experience the lady that help me out was wonderful we had a great conversation the whole time she was helping me she was very friendly and very positive I tried to give her a good review on the public storage website but couldn't get it to work so I'm leaving in on Google she was absolutely wonderful her name was Diana