Public Storage Self-Storage Units at 2800 FM 1463, Katy, TX

We stored our entire home in these storage units for 8 months. When we picked up our belongings to move, we noticed there was considerable mold and mildew damage on all of our exposed furniture. Our sectional and ottoman, kitchen table, kitchen chairs, buffet table, bar stools, king size bed frame and headboard, leather recliner and other items had to go in the trash. We had insurance through the Orange Door company that Public Storage recommends, and they gave us $250. I spent days filling out paperwork, and sending photos, and they said the damage was not their fault. I am upset because I feel that the storage unit should warn customers that this kind of damage is a possibility if using an outside unit that is not climate controlled. There were also cockroaches and spiders all over the inside of our unit. Do you business elsewhere. This storage unit cost us over $10,000 of replacing furniture that was in like new condition when we put it in the unit.

I have rented with this facility at least 3 times within the past year. All 10 x 10 spaces. The property is very clean. The bathroom is clean and the trash is generally removed immediately. The interior rooms are convenient to access and the Wi-Fi for the app works 95% of the time which is better than most. Erin and her crew are always friendly and welcoming. If I have to use storage again, this is where I’ll go. 2800 FM 1463, Katy, TX 77494 Thank you Erin for being kind and professional providing a safe and clean place to store my stuff.

Very Good customer service and professional

I would give no stars if I could. Been with public storage a while now. I have had things go missing from my unit when I’m late. I have talked to the manager, she doesn’t care. They will jack your storage payment up every 3 months and act like they sent an email. If you call public storage, they will say it’s up the property manager to lower or raise your prices. So I guess it just depends on how much she wants to get paid. Even brought my parent who needed storage thinking it was an amazing place. Little did I know…. Run and choose a different storage unit. I am and I am trying to convince my parents to move storage places as well. They also reply things like “your feedback helps us improve” no you like taking advantage of single moms and have no shame. But want other member of the public to think you do.

Be very careful before signing up with this company. They offer cheap rates to sign you on, and in no time raise the rates to a ridiculous amount. I signed on for a 10 x 10 unit for $100 per month. Within 3 months of moving in they raised it to $150. I complained and they changed it back, but 2 months later raised it back to $150. A couple of months ago they emailed me saying they were raising the rates again to over $200 per month. This is 100% raise in less than a year. This is a predatory business and completely unacceptable. Beware!

ERIN at the front desk was very helpful today. My lock was jammed and she came to my unit and actually fixed the bent lock. I was shocked! Very professional and super kind. I feel that she takes her job to the highest level! Thank again for your assistance today.

I just moved some things in today. I   my space online which was quite convenient. The building was quite clean. The staff was helpful, they not only told me how but showed me how to access the elevator. Even though there were no dollies, the staff member requested one from a person that was also moving in (they had 3 dollies). So far so good. I would recommend this place.

Gloria was wonderful! Switching to a bigger unit was easier than going through the checkout at the grocery store.Easy access from the road. Very clean. THANKS again Gloria.

Erin and the rest of the staff is the epitome of customer service. They made me feel comfortable and well cared for. Love you guys. Justin

Erin was super helpful as always as we have many units in our family!

excelent place clean and safe ....

We've been thoroughly pleased with this location! Always well kept, and all the staff we've interacted with has been super helpful and friendly, especially Erin! Thank y'all!

I just want to say that Erin is absolutely amazing. She's always so pleasant to speak to and helpful. She goes the extra mile to make sure that she's done all she can to help and provides excellent customer service. This facility is a distance from my house, but I'm happy I decided to go with this location. In addition to the outstanding customer service, the facility is clean and well kept.

Friendly and helpful staff. Clean location.

Remembering coming to here for my first storage all torn up. Erin notice how sad I was she was so nice & motivating her customer service was very outstanding to be coming from a storage place. If I need them again I will make sure I come here for service.... Thank you Erin

Courtesy staff and clean environment. I would definitely recommend this storage. The staff was extremely helpful and had excellent customer service.

We was been served by Erin at the office. She was very cooperative and helped us through the process of renting a storage. She gave us the best deals that suits our budget. I would recommend this place for renting a storage. Ask for erin she is very good .

Eric is awesome!!! Always helping me!!

Responsive and friendly staff. Helped me resolve swiftly with billing issue. Easy to access location with adequate space for storage. Definitely recommend this place.

Have been on this property for 3 years, that it has been a great experience, Facility is really clean and management is 3 stars, Erin is a great manager, very helpful, professional and always has a smile on her face, Keep up the good work Erin :)

Easy access and overall great experience. I continue to use this Public Storage location even after my move.

I liked, the service in this place is amazing. Thank you all for everything.

Erin was a great help!

Public Storage on FM 1463 exceeded my expectations. It is managed by Erin who is very professional and personable. The facility is clean and safe. When I needed to extend another month after I had already given notice of vacating, that was not a problem. I would definitely recommend them.

ERIN!!!!!! She is AMAZING! Our first time going to public storage and we just stumbled into one further from our house. She explained everything clearly with no surprises. But what’s this!? A surprise!? YES. SHE SENT US TO A DIFFERENT PUBLIC STORAGE WHERE IT WAS HALF AS EXPENSIVE AND WAY CLOSER TO OUR PLACE. It turns out not all angels have wings. Thank you Erin! Follow to the Dominion store for part 2. P.s. give Erin ALL THE MONEY. She’s so good I literally went out and bought shares in the company

This place offers top-class climate-controlled storage, and excellent service to match! Mary, Erin and Norma were extremely helpful when I was there to gather quotes from movers. They brought the mover representatives up to my units on the 3rd floor when the reps had trouble reaching me due to the signal inside the building. They always called back promptly when I left messages. Upon leaving Public Storage, I was unable to be present for the loadout and had a friend help by being my representative for the load out. Erin and Norma added my friend to my account, took note of his picture so there wouldn’t be any questions on loadout day, and were helpful explaining the mechanics of managing a move out of Public Storage remotely. Finally, they followed up after the move out was completed, explaining the credit that would come back to my credit card and when to look for it (I paid in advance and had to move out early). I give this facility and its staff 5 stars out of 5, and highly recommend them for your storage needs. Thank you again, Erin, Norma and Mary!

Awesome staff. Erin was so helpful. Very convenient for me.

OMG ERIN is the bomb!!! She is absolutely terrific! Ask for her when you go. She was sooo much help!!!!

Great location and costumer service. Erin was fantastic and she walked me through the whole process making it easy and comfortable for our family!! Highly recommended.

Erin was absolutely fantastic. The entire staff was great while we were using the storage for the last 18 months.

I signed up today for a storage, 5 starts to Norma, she is so kind and she helped me to fill out the application and answered all my questions, she was very profesional..

Erin was very nice to help with reconfiguring a box to what we needed to. She went out of her way to help us, thanks Erin!

My old one

Great experience. Friendly staff.A+++

Great experience Erin expedited my rental agreement quickly and got me on the road within a relatively short period of time.

By far the best Public Storage in the area. Always clean, plenty of carts, very friendly and personable staff. I highly recommend these fine folks if you need storage.

Great place & very friendly/ helpfull service! Thanks Erin!

Do not do business with Public Storage. Frankly, what they did to me as new customer should be illegal. I moved into a small, 5x5 unit, back in November, at a reasonable rate of 38.00 a month. After I moved all my items in (big effort), I get a mailer informing me my rent will increase Feb 1, 2022 to $53 a month. This 30% increase in rent came with no warning or recourse. I contacted the local office multiple times to correct the rent back to what was originally agreed, and per their inform, corporate refused to lower my rate. They know what they are doing: lure in the customer at a reasonable price, wait for them to go to all the trouble to move in, and then hike their rent significantly (during a time of inflation not seen for decades). Most customers will probably stick around due to the inconvenience of moving out - but not me. I gave notice to vacate today Jan 10, 2022.

Erin and Mary were very helpful. Clean and well maintained facility. Would recommend to anyone looking for storage.

Wonderful experience. The staff was very helpful and the facility was well maintained.

We have 7 units here. Very clean and secure.

Great customer service

Just to let you know that this is the best place I left my stuff with such beautiful people ! They are so dear and caring and loving !!! They took care of me so well and I will recommend this place 110 %

The staff were nice and helpful. Climate storages were well air conditioned, clean, and easily accessible. I would use this storage again.

Erin was very helpful in arranging the storage unit. Will use the place again if needed.

Very good service, very helpful

Customer service was excellent. They helped me change the reservation date I originally entered online so that I don’t pay for unused time. Erin was very nice and helpful. She even made a call to find out how I could get rid of left over paint. The building and storage unit was very clean.

Great customer service

Staff was really friendly and helpful. Clean facility and lots of options!

Excellent customer service and super clean!

How much does a 10 X 15' climate controlled unit cost per month and are there any units of that size available on the bottom floor?

Maggie and her Manager went out of the way to accommodate my needs. I could not be more pleased with the service that was provided. I highly recommend this location.

Great customer service. Super nice.

Dina was super nice and helpful ! Would definitely recommend this location .

Erin and Amira are extremely helpful and friendly. I made the right choice in storage. Highly recommend

Maggie was AWESOME!! I was coming from out of town and she stayed a little after hours to make sure I could check in. The process was quick and easy and the facility is nice. Definitely have peace of mind about storing here.👍🏾

It is a very nice place. The employee Margaret was very polite, and she was able to answer all of my questions.

Clean facility

The staff is super helpful and friendly, they answered all the questions we had and we rented the space without hesitation. Looks very clean and seems that safety is a priority. They also sell boxes, covers, etc. to help you keep your items safe. We had a great first impression, looking forward to a good experience with them.

Great service and location!

Maggie in the office was wonderful with getting me set up with the perfect size space. Everything was clean and well priced.

Great prices at the 1463 location with a great sign up special. Erin was very good signing us up and getting us the best available unit.

What a pleasant and professional experience I had when I rented a unit at Public Storage. Andrika was very professional and kind.

This property is great ! Property manager Erin is knowledgeable, friendly and keeps site clean. Would give it more than 5 stars !!!!

Andrika, was so diligent and super charismatic in guiding me throughout the process! Congratulations to management for having people that are hospitable & caring. Great customer service !!

Destany was very courteous and professional when helping me sign up for a unit, she was very friendly!!! The staff was also very attentive with helping me through the entire renting process within 20 minutes. I appreciate them for helping me find the perfect space for an affordable price and would recommend this Public Storage location for anyone in the Katy area.

Andrika was very helpful and was willing to help us right away

Andrika was wonderful! Great experience. She explained everything. Easy to get to unit and reasonable prices. Highly recommend

Having recently returned to this property after 4 years I’m happy to see there is a new manager and team. Additionally I’m happy to see that this property is cleaner than it was 4 years ago. Even though this is a storage facility, there are many people in and out, but there should be no need to keep the elevators clean ants tightly of fingerprints everywhere. Welcome new on site management happy to see you here, and wish you all the best!

The employees provide great service and are very friendly.

Storage are was surprisingly clean and the staff Erin and Rachel were amazing and very knowledgeable. I would give the place more than 5 ⭐️ if I could. I definitely recommend this place for all your storage needs.

As expected! Thank you Rachel and Erin for answering allmall questions and making it so easy with renting my unit 😊

I cannot sing the praises of this facility enough! Rachel and Erin both went above and beyond. Rachel helped me through the process in a very trying time while maintaining a professional and supportive attitude. I would, and will, recommend this storage facility to any and all of my friends. Rachel and Erin made the experience quick, easy and hassle free.

Rachel was the best!!! Super friendly and knowledgeable had an answer for all of my questions. Customer service experience 10/10 would definitely recommend to my friends and family.

I'd probably give this a 5 star but I dropped off my junk here so many times that I hate looking at the place. Since the pandemic, getting on the upper floors is irritating because you have to walk over to the people at the front.

Andrika was very knowledgeable and got us right in with a minimum of time. She advised us on insurance through them, and dehumidifying material, which we anticipated but declined as we had our own insurance, and got a climate controlled unit. Recommend these folks highly.

Staff are helpful and the facility is always well maintained whenever we go in.

I booked my reservation online. When coming to the facility I met with George, an employee there. He was super helpful and very friendly. Amazing customer service!!! I would definitely recommend this facility, as this is my second time renting a unit from them.

Had a storage unit here for some time. Large and secure facility, staff is professional.

Erin and Brittany were very helpful!

Friendly staff

Amazing customer service ! George and Aliza were super friendly, they made the process quick and easy , overall great experience .

Erin and Brittany were super helpful. They answered my questions before I could even ask! Very thorough and made everything easy to understand. The lot was very clean and the security gave me peace of mind.

Quick and easy process. Brittany helped me out she was very professional and presented me options to fit my needs. Great experience.

Great customer service. Erin and team are fantastic. I underestimated my move and upon arrival they were able to get me into a larger storage unit before the movers were able to unload a single item. Thank you!

Great service, I'm glad the elevators are now working.

Very clean. No need for improvements. Erin ,was superb, knowledgeable, very respectful to us, her customer skills are outstanding. our transactions with her went smoothly and flawlessly.

Great experience with the employees and the cleanliness of the facility. Thank you for always working with your customers and giving great customer service.

This location is clean, new, and absolutely amazing. I had the pleasure of being helped by ALIZA and she was outstanding! Give her a raise because she def. deserves it. She up-sold me things I didn’t ever realize I needed until she brought it up for example I needed a mattress cover and with her level of expertise I got one! Thanks so much Aliza for your hard work and the time we spent getting me the unit I needed for my furniture. I love to see people working hard and giving good customer service. Excellent job

Good experience. Everybody so helpful. Last time Pascha and Amina addressed all my needs.

Very good place to keep your stuff, clean, accessible and excellent manager. Thanks for your help. I'll recommend to anyone who need storage.

Everyone was exceptionally helpful, responsive, and professional! The facility is clean, secure and accessible. They were flexible with my move date and accommodated a large semi for unloading.

Amira was excellent! She was very helpful and efficient! I don’t enjoy anything about moving “stuff” and Amira made it pleasant as possible. Thanks again!

Tracie is the greatest, she was very helpful and I give her 5 starts.

Tracie and Jim give great service By the way I'm using Jim phone my phone would not allow me. Damon Butler

Great customer service Brandy and Tracy so nice very recommended

Very informative and very courteous.

Tracie at the Public Storage 1463 location is a tremendously helpful and knowledgeable employee. I am completely satisfied with my rental experience!

Cora, Brandy and Tracie have been fabulous. They were so helpful and gave us exceptional customer service. We greatly appreciate all their help adding units, moving unit.

Tracie @ Public Storage was awesome!!!

Great place & REALLY friendly staff ! Definitely recommend this place. Would give it more than 5 stars if I could!

Yall, this place is the best! Not only are their prices super reasonable, they took very good care of me. Their staff was super friendly. Highly recommended!

I was a walk in, came to look at some units Brandy & Tracie treated me great gave me a lot of good prices, love that everyone can only access their own floor with their own code. Definitely will come to this location when I need to move out in the fall.

Been at this location for 4 months and it’s been nothing but an excellent experience. We’re currently moving out but only due to finding a location closer to home. Definitely recommend to anyone near Firethorne/Brookshire area!

My experience at this public storage was amazing! I got helped by a man named Jim who was very helpful and knowledgeable. The place looked very clean and well maintained. Once I left I felt very assured that that my items that I have stored there would be in good hands. Thank you!

Reserved online - and the office contacted me to verify my interest. The unit, the office was super clean ... the paperwork was easy to complete, and I was on my way. Very location, great service!

I had one of the best experiences I’ve ever had when using a storage company. The location is convenient, clean and spacious for any size moving truck or van. Tracie, who has helped me from changing my unit size to explaining everything in detail was not only professional, courteous, friendly but extremely knowledgeable. I highly recommend not only using this storage company but defiantly this location if you’re in the Katy and surrounding area! Thanks again Tracie!!

Worst. Place. Ever. I got roped into staying because I was moving and once I realized how bad the experience would be I would have had to hire movers to get out. They are pricey. Shop around. The staff is friendly when they are there. But, the elevators failed when I moved in and when I moved out. It cost hundreds of dollars because I had to pay movers extra time. Both times I had an elevator full of belongings that we had to abandon until they were fixed. Seriously, this happened twice. And, I’m at least one other occasion I saw that the front elevator wasn’t working. That was not while I was moving, so three times that anyone moving in or out would be screwed. Their stairs aren’t built to accommodate anything large.

Tracie is beyond the best ! Shes been nothing but super helpful and awesome to talk with ! Facility has always been top notch and super clean

Great place to rent from, the staff is very friendly and helpful. The manager, Tracie has been amazing through this experience. We would definitely rent from them again and highly recommend this facility.

Trace was a very nice, friendly & helpful staff member. Very clean storage unit. Great service!

Jim went above and beyond in assisting my move out. I was very pleased with his help and would highly recommend using this facility. Very secure, well managed and clean facility. Thanks again!!

Jim and Cora were very courteous with my move in today. They turned something I was dreading doing well worth it!! I would recommend this location to all my friends and family!

I went with my sister to Public Storage, so she could make a payment on her storage space. Although I am not in need of storage at the moment, I will definitely call this location if I need space in the future. Cora and Tracie were so nice.

Tracie and Cora have really gone above and beyond to help my move in. The facility is always clean and I love the friendliness of the ladies whenever I stop by!

Great customer service. Jim went above and beyond to assist me with a storage unit. I truly appreciate good, honest, and friendly folks.

Great facility and great customer service!

This group has been very, very helpful and friendly. You Can't go wrong using this location.

This place is awesome an the ladies were all very nice and provided great customer service! Thanks LaSharren, Tracie & Cora

Convenient and reasonable, would choose again. Great and friendly staff, especially LaSharren, Tracie, and Cora.

Tracy and LaSharren were great. Quick, friendly, thorough and professional! The facility is very clean and secure.

Do not rent from FM1463 Public Storage location unless you like for them to go up on your rental rate every 6 to 8 months. I started in January of 2018 at $135 for a 10x20 then is May of 2018 they sent me a notice stating rate will increase to $155. Last week i just received another notice saying it was going up to $185. I asked Tracey the manager about it and she explained to me that rates are adjusted according to the market. They clearly use that excuse to their advantage. If market goes down they just keep your rate the same. Tracey also filed my complaint about the short amount of time between rate increases and Jeff the DM denied my request. His response was that I was due for an increase due the market changes. Does a tenant that pays on time and keeps his unit clean mean anything anymore???? Guess not to Tracey and Jeff. I am very disappointed with the way they do business and will be never be a customer of theirs ever again.

GREAT SERVICE!!! Tracy is AWESOME!!!

Visiting for a purchase. 3 chairs.

Great experience, very clean location, easy access great prices!!!

Organized, quick and affordable! Great service from Kindra and Tracie!

My fiancé looked at the reviews for this location. He said that it was the best one that he could find. I went ahead and looked at the reviews, and I read great things about LaSharren. They were all on point because when we went to confirm our rental, we were assisted within 5 minutes. LaSharren was very helpful in guiding us to our unit, explaining how to use the elevator. We were also able to load some of our boxes with ease into our unit. I loved our experience there, & it’s obvious that they care about their customers. I recommend this storage place!!

Jim was awesome, showed me my unit. Made sure I understood everything. Jim was super friendly. Would recommend this location. Ask for Jim!!!

The people there are so friendly and helpful! Kindra answered all my questions showed me around and really helped me a lot! I’m very pleased!

We rented 2 units the first with Tracie and the 2nd with LaSharren....Great job Ladies!! Quick and enjoyable!

This is a very clean and smart storage facility offering excellent service and competitive prices. I went in to enquire about long term storage today and was looked after royally by their staff members Hindra, Lasharren and Tracie.

I had a wonderful experience here at public storage the staff were amazing especially lasharren tracie

Paschal was very professional and helped me through the process smoothly.

This property is seriously clean with nice bathrooms, excellent workers (like LaSharren) that go out of their way to make the miserable experience of moving, much more pleasant! They have extra nice moving carts to save your back and property. Both elevators work! We’re just super pleased with this facility, LaSharren, and the Storage experience in general! Thanks!

Great service !

Tracie Super nice people!!! Help us and walked us thru everything .....

LaSharren did an awesome job providing me the space I need for me and my family to store our belongings. She was very polite and had awesome customer service. I highly recommend!

Clean place to store your things.

Great customer service, it was a pleasure dealing with Tracie. Thank you for your help this morning!

Tracy and James were very helpful. James helped me load my car with packing supplies and Tracy helped me choose the right size storage! The facilty is very clean and well maintained!

Great place great staff

Outstanding staff, very helpful, and friendly!!!

This storage place is amazing and nice. Met Jim & Tracie were very friendly and walked me through the process really well. This storage place is awesome place if you need of one you should check it out.

Great facility. Clean. Unlike other Public Storage locations in the area there is actually someone at the location during business hours.

Was very happy with the help Tracie gave me. She was very thorough and I went ahead and rented a 10x20 unit.

This is the nicest storage place in the area. Both Jim & Tracie were very informative and friendly. The grounds and storage units are extremely clean. If you need a storage unit you should check these out first!

The entire property is spotless. The staff is very eager to assist. When my husband and I arrived with a couple of bulky items (we are 75 and 78) Jim was very eager to help us unload and store the items.

Friendly people. Clean

So happy I chose this place. Jim was super helpful and made sure not only did I understand the process but made sure I was comfortable with my choice in unit and had everything I needed. I highly recommend this location. Clean facility, great staff and great prices!!

Clean, great customer service and very secure.

Nice people, but rarley have carts available for use. When one asks they explain people steal them so they don’t replace them. If you have a business that is all about moving and storing things you’re going to need to provide the tools to do that.

Great experience all the way around! Jim was really helpful and nice to work with! Clean storage facility. Highly recommended!

Nikki was a great help! Excellent customer service!

****RIPOFF REPORT, RIPOFF BEWARE ****. If you are ever looking for a storage facility, do not use Public Storage. This complaint is not a reflection on the staff at 1463 location, I feel sorry for the staff. Public Storage, a publicly traded company has had broken elevators for 10 weeks. Not 10 days, 10 weeks. My furniture, refrigerator is stuck on the 3rd floor of this facility and I moved into my house 1.5 weeks ago. I tried to have a professional moving company move my sofas and other big furniture, but they can’t move it from 3rd floor. The Regional Vice President Roger Clark has done nothing, wont return phone calls, can’t give any updates on when 4 elevators will work again. They have been down for 10 weeks. Roger Clark says it’s a large expense to get repaired. It’s ridiculo that he won’t authorize the repair bc he does not want the big repair to have an impact on his quarterly numbers. District Manager Jeff Fortune called me, no to give me an update or give me answers, but to tell me to remove my negative Google Review. I’m not removing anything bc it’s totally ridiculous that a publicly traded company will not fix their elevators. If you ever consider moving items to storage and you see these massive Public Storage facilities, drive past them. Public Storage is a Cracker Jack, sorry company that does not handle business in a professional manner. Jeff Fortune and Roger Clark should be terminates. No way the CEO knows about this. I can see 1-2 weeks, but elevators down 10 weeks is unacceptable. The staff at 1463 location in Katy should quit this ridiculous company. They have to sit there and listen to customers complain bc the management team is more concerned with quarterly bonuses. Public Storage is a scam, a ripofff. I would store my belonging s outside in a Walmart parking lot before I ever use Public Storage again. Buyer Beware, Ripoff, Scam. I see why CEO Ron Havner is quitting this pitiful company. Public Storage Shareholders have no idea how pitiful this company is. 10 weeks without working elevators and no end in site.

It's a storage facility but happily indoors. Great place when both elevators work.

Jim and nikia were very helpful! Great customer service!

DO NOT rent here, I have a unit & I’m completely locked out...unable to access MY belongings. Both elevators are out, stairs are locked and zero concern from Public Storage. I have called and tried to use the on-site “need help” buttons but nobody answers. I’m pretty sure this is not an acceptable practice for a storage facility.

Had a fabulous experience at this location. Friendly staff clean facilities. Special shout out to Tracie who guided and helped us at every level.

Had 3 units here since February. Back elevators stopped working on move-in. An elevator full of my belongings were stuck over night and I had to pay movers not to work. They had to come back the next day. Here I am moving out and NONE of the elevators work for 3rd floor units. Emergency stairs are only option. Regional manager Jeff Fortune’s number goes to vmail and no call back. Desk staff is nice and likely doing everything they can - two hours of movers NOT working again and the repair guy has been called as “is on his way” ... no ETA. No apologies. When I total up the time from movers and lost work time on my part the total loss I will face will be close to a grand. I will update this review as able. On both occasions the front desk people (nicely) suggested my movers broke the elevator. I switched companies and they broke again. No one has bothered to explain why the front elevator hasn’t been working for a week. DO NOT LEASE HERE. I’d give negative stars if I could.

I was here with my friend today to rent a locker and although there was a bit of a line and only 1 person working, she was great with helping everyone in a timely manner! I didn’t get to ask her name because she was trying to help a couple that became irate and treated her terribly! I felt so sorry for her she was crying and very upset and these 2 people were so verbally abusive to her until we stayed in the parking lot to make sure she was ok! 1 suggestion Public Storage, you should not have a woman there alone without any help or anyone to defend her!!! Overall, the lady was nice and very helpful given the circumstances. Wish I could give her more stars and definitely kudos.

Great service and very kind employees!! Tracy and Jim are very professional and helpful

Tracie was extremely helpful throughout the entire process. She was able to meet my needs for the unit size and for that I am grateful. The time spent reserving the unit was quick and professional. She answered my questions before I could ask. The facility is very nice and clean. I look forward to renting from this Public Storage facility.

Poor customer service

Great customer service by Jim and Niki! Nice facility, clean and helpful staff!!

Tracie was extremely knowledgeable and set me up in no time. I am a very happy customer!

Had a great experience with securing a storage unit for my family. Jim was extremely helpful and informative, and the facility was very clean and organized.

Great service! Jim was very knowledgable and honest. I would recommend this location to anyone who is considering it.

Tracie was so helpful and very personable !!!

Great service, Nikki was my advisor. I had never used a storage unit before so I had no clue which one to get. Thanks for helping!

Tracie was amazing. She has excellent customer service and made the process very easy.

Great experience here. Customer service was top notch. We were helped by Jim who was equally entertaining and informative. The entire building is extremely clean and there are several lines of security to make sure property is safe. There are moving carts that you can use for higher levels as well. After having a bad experience storing at another rental property I feel very good about leaving my precious goods here. Shout out to Niki who was also so kind and courteous.

Good secure place and is kept cold'!

Thanks Jim for excellent customer service!!

Great facility! Jim offered friendly and honest service that I really appreciated. He was very helpful and made the check-in process smooth.

Stopped into this facility, talked to Jim. He made me feel very comfortable and answered all if my questions. Clean facility highly recommend.

Came in to public storage today just to do some price checking on storage units and packing supplies. Right away I was greeted by Tracie and Jim.. They were extremely helpful in giving me all the information I needed. I decided to go ahead and rent the storage unit right then and there.. You guys had everything I needed and a good price.

Can’t think of one bad thing to say about this particular Public Storage. I underestimated my the amount of stuff I had and needed another small unit. Came in to look at one and Jim got it all worked out for me. I must say, I deal with all sorts of people on a daily basis and Jim is one of the nicest and helpful individuals I have ever met. Definitely the kind of employee anyone would be lucky to have.

I would like to thank Tracie for all her help. She was so helpful . She told me all of my choices and explain all of the differences and explain to me several times without any problem. I really appreciate her help. I hope you know that she is the greatest. Thank you very much. my

Great experience! Awesome customer service even though I didn't purchase a storage. My questions and concerns were addressed as if I was a lifelong customer! Staff and manager are amazing...

I went to this location to pay my bill and jim and tracie assisted me. Thanks for the help.

I've never been to a Public Storage I would feel comfortable leaving my stuff at, and this one is no exception.

Customer service was excellent! Thank you for all your help Tracie!

Tracie was so helpful and amazing! This is our 2nd storage unit. Love this place.

Tracie was very respectful, knowledgeable and answered all my questions when I had them. Great customer service and I was in and out in just 10 minutes!

Great facility. Very clean. Jim and Tracie were extremely helpful setting up our account and going through the process of bringing our things into our unit. Feel very safe using this facility. Jim and Tracie are great customer relation representatives for Public Storage.

Great customer service!

excelente servicio, Tracie siempre discuesta a ayudar

Jim and Tracie gave me outstanding customer service showing me multiple sized units while answering every question I had. I don't know exactly when I'll be able to move my things in, but it will be sometime in late January; Jim and Tracie enabled me to see what size unit I will take at their location when the time arrives. Anyone needing professional service should go to Jim and Tracy for wonderful customer service and informative answers to all your questions.

Mrs. Tracey and Mr Jim are so friendly and nice. They are very helpful and we highly recommend Public Storage on 1463 Katy Tx.

Extremely wonderful staff. Friendly, knowledgeable, and professional. Clean facility Highly recommend

James known as jim was super nice and helped me and my step dad significantly!! very clean been here over 7 mo and got another unit

Jim at the FM 1463 location was super helpful, friendly, and patient. He answered all my questions and was willing to help in any way needed. This is a new location that was clean and well taken care of.

This Location is Amazing! I have had a unit here for over a year now and I am very satisfied with the facilities but most of all Service is Great from ALL the Staff. Mr. Jim goes the extra mile to make sure customers are satisfied, he is always ready to help, professional and really listen to the needs of people to provide the best solution. If you are looking for a storage place, this one is nice and clean, has good location, great price, and Awesome Service so look no further.

Tracie the manager helped out a lot awesome unit :)

Great customer service from Tracie and kara

Raised the rent after 6 months of being there and always paying on time. Never mentioned this when I signed up. Please beware.

Jim and Tracy are extremely nice. They are always available for questions and assistance as needed. The facility is extremely nice and cozy. I'm glad I decided to purchase a unit here.

Jim and Tracy are great. Very helpful and patient.

Tracie and Kara have wonderful customer service. Very friendly and nice. Definitely worth a visit.

Amazing people and the best customer service ever. Kara, Jim and Tracie are incredibly sweet, friendly and helpful. I have had 5 units here in the past two years and I will keep coming back whenever I need a storage in the area. Highly recommend!

Super friendly helpful staff! Every single staff member I interacted with was courteous and friendly l . Great people. Facility is both New and spotless. Awesome location. Easy to find.

Great new location and excellent service. Jim went out of his way to make the signup process seamless and painless. He provided top notch customer service and gained a new customer. Thank you! Definitely recommend.

Ebony is awesome! Thanks for the help!

The team at this location is very helpful to make sure you have what you need and get the best pricing. The follow-up after the online reservation was also very good. The facilities are very clean and well maintained. Outside units are easily accessible for large trucks.

I like this storage facility. Manager Jim has a great attitude and seems to be a really nice guy. This is a new place and really convenient for my business.

We rented out a storage unit and my experience was excellent! The people are helpful and were very good at explaining everything we needed to know in order to facilitate the process. I would definitely recommend Tracie to help you with your storage units!

I really like this location! Ms.Tracie was very helpful and hospitable while I was there. She was very clear on explaining everything about the storage and how it works. Just very sweet lady overall. I hope everytime I go back, I see her because she was just so generous and I even noticed how she was assisting others when I walked in. She greeted me and told me that she would be right with me. Everything went very smooth that day because of Ms. Tracie's service! Thank you for your service!

Tracie, was very friendly and made the move in so easy. Storage space was exactly what we needed.

This place is a nice facility with a very helpful staff, particularly Tracie. She was very accommodating in getting us situated with our storage unit today and we really appreciated it. Thank you.

Very clean new facility. Tracie and Jim went out of their way to explain everything and help fill out all the paper work. I highly recommend this facility.

The staff there is outstanding!! Tracie was so helpful. Storage facility is new, clean and very safe!

Staff (Chester, Tracie and Jerri Lynn) were all very focused in assuring I was satisfied with the storage that best suited my needs. The whole process went exceptionally smooth. Thanks to all.

Tracie was a great help. Very professional. Thanks!!!

Tracie is very helpful. She went above and beyond to accommodate us in our search for a storage. The facility is very clean, nice, and brand new. Tracie explained every detail to us and reassured us that all of our furniture will fit in the elevators. The prices are very affordable as well. If your looking for a storage this is the place.

Very clean and great customer service. The manager Tracey was very professional.

Sophia was very courteous and professional. Very clean facility.

Sofia very helpful. And very nice

Nice public storage.

Rented a storage unit from Carolyn. She was great and very helpful. The facility is brand new and very nice.

The manager, Tracie, is amazing. She's extremely helpful and accommodating. Thank you so much for all your help. Really really appreciate it.

What a great find! The staff is great! I could not decide on which size unit I needed and they were ALL extremely helpful and patient with my bouncing back and forth. Jorge helped me get everything I needed and now I'm set! Tracy and the other young lady (can't remember her name!)were just as great, always have a smile on their faces and answered every question I had. I'm very thankful I came across this location for my storage needs!

Very clean and safe looking location. Great price and Tracie was absolutely wonderful in helping me find what I needed. Jodi at the location on 99 was also extremely helpful.

Beautiful new location...amazing and friendly staff. The manager Tracie was very helpful and made sure I got the unit that I needed at a rate that couldn't be beat. Bri was very helpful and knowledgeable and answered all my questions.

Check-in with Carolyn was smooth and inviting. Storage space saved as promised. Layout was nice and access to storage very convenient. Unbelievable rate for such a new and clean facility!!! Not to mention the outstanding customer service!!! Thank you!

Awesome customer service from Tracy and Kara! The units are very nice and clean. 100% recommend.

Kara is awesome! Customer service oriented.

Excellent service by Carolyn. She was very professional and helpful. I got my storage rented in less than 15 minutes. Bernardo

Tracie, the manager was very helpful in locating a 10 X 10.

Very helpful and friendly staff New, clean facility Great place

Very nice facility and great customer service!!

Customer service rocks! I'd recommend this place for anybody looking for storage.

This facility is brand new. It's very clean and they have large climate controlled units. The staff is excellent and quick to respond. The parking lot is wide and can easily accommodate larger trucks unlike other facilities.