Amazing service. Erin has top notch customer service. Go by today and tell her I sent you🫡
Mrs. Erin made it simple and effortless to rent a space
Great customer service. We love Erin and her staff.
had an amazing experience at Morningstar Storage in Katy, TX! Vanessa Hernandez was incredibly helpful from start to finish. She greeted me with a warm and friendly attitude, answered all my questions, and made the whole process quick and stress-free. It’s rare to find someone so patient, knowledgeable, and genuinely caring about customer needs.
Awesome people. Very clean
This place has excellent service. Highly recommend. Staff is awesome!!!
Best customer service I've had at public storage! Was very helpful and got me into my storage without hassle
Thank you Erin for your great service. This is the safest and cleanest storage facility we have ever been to. I would recommend anyone store their items here.
Robin and Erin were excellent!!! Made moving units a breeze!!!
The staff is very friendly here and always helpful. We have really appreciated our time using the storage unit. The exit process was very easy as well. Very great company
Tammy did an awesome job getting what we needed and even offered to show us how big the 5x10 storage because we have changed to something smaller. Awesome customer service!!!
The employees are very helpful with any problem k have had. Especially Erin she’s been a life savor.
Erin just took the stress out of my lost key situation. Friendly fast service and my key replacement issue was taken care of - Thanks!!
Erin at Public Storage was very helpful and accommodating. Always a pleasant and willing to assist with our storage needs. 3rd time renting at this facility!
Erin (Manager) is very friendly and provides excellent professional Customer Service. She is very helpful and wonderful to work with on a regular basis. Public Storage is lucky to have her on site.
Extremely friendly and was able to get into my unit on short notice
I had a great experience and the entire staff was extremely helpful and polite. I was greeted and assisted by a new trainee & she was awesome as well.
Great service and very helpful! Highly recommend this location for your storage needs. Ask for Erin and the team up front and you will be taken great care of!
Erin and her team have provided my family with excellent service from day one! Erin has gone the extra mile to ensure our move-in was successful and a pleasant experience.
I used this place to store my stuff between moves and the staff is great. Shout out to Erin! Always clean and carts are always available to help your move.
We have had an amazing experience here. We have used them for the last 3 years and I can tell you they are very professional, the facilities are always clean and Erin has such an amazing customer service.
This is our first time renting a storage unit. Erin was absolutely amazing. She helped us getting everything set up. Highly recommend going and visiting her at the 1463 location in Katy, tx.
I am so impressed with the level of professionalism Erin has. She has a beautiful attitude, friendly smile, and she is very knowledgeable of the units. I absolutely recommend this place, we are very grateful for her help, her customer service is impeccable. Thank you Erin 🙌🏻🙌🏻 you’re the best!
Great customer service. Kyle did amazing he helped me secure my rental without having to come in. Overall would definitely recommend
We would like to tell you how pleased with Erin we were she was so helpful and she was sweet thank you Erin I would recommend her for all storage need Roy and Kathy Berard and are-boys thank you too Rick and Steven
Erin is great, so helpful, professional and made things really easy. 3rd time using them.
Love it here! Erin is amazing!
Great price, great space, and the people that work here are so helpful! I also super love that everything is on an app. You can open and close the doors on the app and I love it
Great experience! Booking online was easy and the app is so convenient. Fantastic customer service from Erin! She is amazing; friendly and helpful. Helped us decide what size units to rent to make things stress-free during our relocation.
Wow this storage is great and the staff is very accommodating especially Erin. Easy access with app!!! Chose Public Storage you won't be dissapointed.
Easy process and great staff. Booking online was seamless and even on move-in day, it was self service but the front desk staff was more than helpful and super friendly.
Very reliable….. show me around no problem… nice experience
Erin helped me with our newest storage unit. Had issues with Internet connection on my end to reset password but she was very patient and knowledgeable in what needed to be done. I had to update all my units with new address as well in which she took care of all that saving me time. I appreciate her time, patience and knowledge when I was asking various questions. Thanks Erin!
Courteous staff, clean and safe facility.
great customer service. very helpful and great prices.
Super clean, felt safe, got a small storage and a gate code. Super high maintenance and at a reasonable price to keep my belongings
Anthony was great and very helpful!
I am using a 10'x20' climate controlled unit presently. Its been a relatively positive experience thus far. It was nice to hear from Robert this past weekend regarding a reduction to my monthly rate after he reviewed my account and took initiative to help reduce the cost burden. Thanks again Robert.
Robert h awesome sauce very helpful young man
Robert was very helpful this morning getting me all the information I needed
Great service; easy accessibility & price.
Absolutely best front staff in office made it easy quick process I was in and out couldn’t say enough good things!!
Very clean facility with very friendly staff.
Erin and Scott were very helpful and saved me a ton of money!
Dora has great customer service
Miss Erin, is such a Gem ! 🤩
Her customer service and nonchalant personality cancels all the worry and stress from your move in and move out day when you need it most. We love her and would return to this specific location JUST FOR HER !!
Units 2127, 2216, 2385
Miss Erin made my husband’s and my moving experience so much better with her kindness and great customer service ! The storage was always clean and loved that it was temperature regulated. Will definitely recommend this place to friends and family. Thank you for the great experience !
The overall manager has intervened in my case. I sincerely appreciate his prompt response.
theresa was awesome! she patiently explained everything and was very thorough. this location has helped a lot of my family move and they are consistently helpful every time! thank you theresa and erin!!
Great customer service! Theresa and Erin were very friendly and efficient! Facility is spotless!
We wanted to put our goods in storage before we went overseas. Dami was patient in explaining what type of unit we would want and what to expect. I would definitely recommend the property to friends in the future.
"Dami is such a helpful employee whenever I need to stop by. They helped me when I had to transfer one of my storage spaces. When I had a question, Dami was there to explain everything. I'll always recommend this location specifically!
Great service, great management.
Excellent customer experience at this location. The location manager, Erin, has set the bar high in relation to overall customer service.
We’ve had a unit here for a year now, and it’s been excellent. The facility is very clean and well maintained. Erin is so helpful and professional with any questions we’ve had.
Friendly staff, fair prices, clean facilities! Can't recommend enough!
Always helps with my needs. Thank yall for being so helpful!
Amazing service! Would definitely recommend to anybody needing to get a unit
This storage will provide you with a superior experience. Their customer service is not just good; it's exceptional. The team goes above and beyond in every interaction, making sure you feel more like a valued guest than just another customer.The support staff is incredibly helpful, ready to answer any questions and provide solutions tailored to your needs. Whether it was about choosing the right size unit, understanding the security features, or getting advice on how to best store my items, they were there with a smile and expert guidance. Their patience and willingness to assist at every step truly set them apart.
This wasn't just about renting a storage space; it was about making a stressful situation as seamless and positive as possible.The facilities are top-notch, clean, secure, and easily accessible, but it's the people that make Public Storage truly outstanding. I cannot recommend them enough. If you're looking for a storage solution where you're treated with respect, kindness, and professionalism, look no further.
Angelina, You're the best!! I really appreciate the help and assistances you provided me with my units. The Team she works with provides the best services and hospitality I've come across so far.
This is not my first time renting at this location. Ms Erin and her staff always show great professionalism.
I found this place clean and very accommodating. Angelina went above and beyond to find the right unit to handle all my needs and concerns. I would recommend it to anyone.
Angelina was very helpful and kind from start to finish. Excellent customer service!!
I got my first ever storage today. Very nervous and confused on what i should have got. Thankfully Angelina was extremely sweet, kind, and helpful. The customer service she provided was something you don’t ever come across anywhere so i genuinely appreciate her hospitality and service.
The two ladies that work in the front are so nice and helpful, thank you so much to Angelina and I hadn’t caught the other ladies name but thanks!
Erin was really friendly and helpful.
I move around and this storage unit is so professional and clean, whenever i need one again ill be coming to this exact location. Angelina was the best helper, she was so sweet, she’s the main reason i’d want to come back best attitude and the most positive vibe she was so great she deserves a raise!! shoutout to you Angelina!! you were my favorite part about renting here :)) thank you so so much!
I have rented with this facility at least 3 times within the past year. All 10 x 10 spaces. The property is very clean. The bathroom is clean and the trash is generally removed immediately. The interior rooms are convenient to access and the Wi-Fi for the app works 95% of the time which is better than most. Erin and her crew are always friendly and welcoming. If I have to use storage again, this is where I’ll go.
2800 FM 1463, Katy, TX 77494
Thank you Erin for being kind and professional providing a safe and clean place to store my stuff.
Very Good customer service and professional
ERIN at the front desk was very helpful today. My lock was jammed and she came to my unit and actually fixed the bent lock. I was shocked! Very professional and super kind. I feel that she takes her job to the highest level! Thank again for your assistance today.
I just moved some things in today. I my space online which was quite convenient. The building was quite clean. The staff was helpful, they not only told me how but showed me how to access the elevator. Even though there were no dollies, the staff member requested one from a person that was also moving in (they had 3 dollies). So far so good. I would recommend this place.
Gloria was wonderful! Switching to a bigger unit was easier than going through the checkout at the grocery store.Easy access from the road. Very clean.
THANKS again Gloria.
Erin and the rest of the staff is the epitome of customer service. They made me feel comfortable and well cared for. Love you guys. Justin
Erin was super helpful as always as we have many units in our family!
excelent place clean and safe ....
We've been thoroughly pleased with this location! Always well kept, and all the staff we've interacted with has been super helpful and friendly, especially Erin! Thank y'all!
I just want to say that Erin is absolutely amazing. She's always so pleasant to speak to and helpful. She goes the extra mile to make sure that she's done all she can to help and provides excellent customer service.
This facility is a distance from my house, but I'm happy I decided to go with this location. In addition to the outstanding customer service, the facility is clean and well kept.
Friendly and helpful staff. Clean location.
Remembering coming to here for my first storage all torn up. Erin notice how sad I was she was so nice & motivating her customer service was very outstanding to be coming from a storage place. If I need them again I will make sure I come here for service.... Thank you Erin
Courtesy staff and clean environment. I would definitely recommend this storage. The staff was extremely helpful and had excellent customer service.
We was been served by Erin at the office. She was very cooperative and helped us through the process of renting a storage. She gave us the best deals that suits our budget.
I would recommend this place for renting a storage.
Ask for erin she is very good .
Eric is awesome!!! Always helping me!!
Responsive and friendly staff. Helped me resolve swiftly with billing issue. Easy to access location with adequate space for storage. Definitely recommend this place.
Easy access and overall great experience. I continue to use this Public Storage location even after my move.
Have been on this property for 3 years, that it has been a great experience, Facility is really clean and management is 3 stars, Erin is a great manager, very helpful, professional and always has a smile on her face, Keep up the good work Erin :)
I liked, the service in this place is amazing.
Thank you all for everything.
Public Storage on FM 1463 exceeded my expectations. It is managed by Erin who is very professional and personable. The facility is clean and safe. When I needed to extend another month after I had already given notice of vacating, that was not a problem. I would definitely recommend them.
ERIN!!!!!! She is AMAZING! Our first time going to public storage and we just stumbled into one further from our house. She explained everything clearly with no surprises. But what’s this!? A surprise!? YES. SHE SENT US TO A DIFFERENT PUBLIC STORAGE WHERE IT WAS HALF AS EXPENSIVE AND WAY CLOSER TO OUR PLACE. It turns out not all angels have wings. Thank you Erin!
Follow to the Dominion store for part 2.
P.s. give Erin ALL THE MONEY. She’s so good I literally went out and bought shares in the company
This place offers top-class climate-controlled storage, and excellent service to match! Mary, Erin and Norma were extremely helpful when I was there to gather quotes from movers. They brought the mover representatives up to my units on the 3rd floor when the reps had trouble reaching me due to the signal inside the building. They always called back promptly when I left messages. Upon leaving Public Storage, I was unable to be present for the loadout and had a friend help by being my representative for the load out. Erin and Norma added my friend to my account, took note of his picture so there wouldn’t be any questions on loadout day, and were helpful explaining the mechanics of managing a move out of Public Storage remotely. Finally, they followed up after the move out was completed, explaining the credit that would come back to my credit card and when to look for it (I paid in advance and had to move out early).
I give this facility and its staff 5 stars out of 5, and highly recommend them for your storage needs. Thank you again, Erin, Norma and Mary!
Awesome staff. Erin was so helpful. Very convenient for me.
OMG ERIN is the bomb!!! She is absolutely terrific! Ask for her when you go. She was sooo much help!!!!
Great location and costumer service. Erin was fantastic and she walked me through the whole process making it easy and comfortable for our family!! Highly recommended.
Erin was absolutely fantastic. The entire staff was great while we were using the storage for the last 18 months.
I signed up today for a storage, 5 starts to Norma, she is so kind and she helped me to fill out the application and answered all my questions, she was very profesional..
Erin was very nice to help with reconfiguring a box to what we needed to. She went out of her way to help us, thanks Erin!
Great experience. Friendly staff.A+++
Great experience Erin expedited my rental agreement quickly and got me on the road within a relatively short period of time.
By far the best Public Storage in the area. Always clean, plenty of carts, very friendly and personable staff. I highly recommend these fine folks if you need storage.
Great place & very friendly/ helpfull service! Thanks Erin!