Public Storage Self-Storage Units at 2687 FM 685, Hutto, TX

Jenn and Dallas were super helpful when I was at the property.

I was initially frustrated and disappointed with my experience at Public Storage due to some issues with my move-in and billing. However, Rick completely turned things around! I am honestly shocked and delighted by how he handled the situation. He went above and beyond to address my concerns and ensure everything was made right. His professionalism and dedication to customer satisfaction were truly refreshing. What started as a frustrating experience ended on a high note, thanks to Rick’s efforts. If you’re looking for a storage company that values its customers and makes things right, I can now confidently recommend Public Storage. Thank you, Rick, for your exceptional service!

Terrible customer service. That alone has me trying to get my things out and find somewhere else to use. Also, they have maybe 3 carts? Which isn’t useful when there is almost always multiple groups of people when I’ve gone and they are always taken. You’d think there would be enough money that they can afford a couple more. And they won’t do anything when one group takes all the carts and don’t actually use them. There may not be rules against that, but good customer service would be them mentioning to a group if they aren’t actually going use all three carts, they should return them back to the area for other guests to use. But again, they lack good customer service, so I’m not entirely surprised.

To start, we are still interested in renting but I wanted to document an experience we had with a representative on the phone. I don’t think this person resides within the Hutto location, but we called to see what availability they had, we wanted to view the size to ensure it would be enough space. The representative we spoke to, Rick, was very condescending and rude. He questioned why we even wanted to look at a space, stated that “no one looks at them, it’s just a garage.” He quoted me on the price of a space, which was slightly different than what was showing online, I asked if he wouldn’t mind explaining, his response was, “well online doesn’t show the hidden fees now does it?” I felt like I was obviously wasting his time and he was having a bad day. Please don’t take it out on your customers, especially when we just had generic questions.

I love my storage unit..they call me anytime when I don't close properly my unit. It's extremely secure for your stuff, don't hesitate in this space for your stuff.

Avoid! Price has increased 100% in 6 months and with only a couple carts in the property you constantly have to wait to offload/load.

Thank you Jenn she was very sweet and especially explaining everything thin and showing the storege

STRUGGLES OF THE DOWNTRODDEN Do NOT rent a storage space from this company. This has been the absolute worst experience of my life as far as renting from a supposed reputable company and I have rented from many different companies in the past. Public Storage comes up with a multitude of ways and reasons to continue charging me for minute things. They originally were offering a “special deal” for my rental which was why I chose them when I was researching companies for the best value, security and protection for my belongings. So, BEWARE their “specials” because they are misleading. Ie: Initially, when coming in to square away the contract, the cost was triple what I was quoted over the phone due to never before discussed add-ons and fees. Also, the aggressive and conniving push for insurance (which btw, I have an indoor, climate controlled unit on the third floor in a bldg that Fort Knox could take a lesson from on security. So I feel there is no need for insurance) They continued to charge me even after I told them over the phone that I didn’t want it, then when the first month was due, then yet again even after I had changed it on the app when the 2nd payment was due which all can be overlooked with auto-payment withdrawl if not paying close attention. I believe that is what they’re counting on. It was an annoying and time consuming expense to remove from my account. I have yet to call and get an actual human on the phone. So I have to wait for them to call back, usually when I’m at work and can’t discuss matters. It seems every time I do get to speak with someone or need to make a change or handle something regarding this rental, I get charged a fee. I was late on my unit for two they are charging me a 300% mark up in fees. I thought I had paid the balance, not the fees to catch up but my bank, according to them, did not pay it. Of which, I never received any notification regarding it from neither my bank nor them. Just another notice they are auctioning my things. When I call the number it shows the transaction has been paid but they are still charging me for it. So not sure which it is. Did my bank make the payment to them or not? Not sure bc noone answers when I call. Doesn’t matter anyway because until I make the full payment with the 300% mark up in fees and bring my balance to zero, they are going to auction my things. I cannot pay by phone bc they do not take payment over the phone, the app isn’t working so I can’t pay through that and to pay through the automated service they are charging an additonal $10.00 “convenience service” fee. I understand why this is a billion dollar business…because they are in the business of legally robbing people especially those that are in transitional and/or desperate circumstances who are already monetarily challenged. We are at their mercy when they have our possesions. Possession is 9/10 the law and they know they can charge whatever they want and we will have to pay. They are Big Bullies! Do NOT give them that control by renting from them. Take your business and money to someone who will treat you and your things with respect and not like an insignificant faceless purse to nickel amd dime from until the lease either expires or they get their chance to auction your things.

Great experience, didn't have to talk to anyone either if that's helpful to folks. Everything was done online/my phone and couldn't have gone smoother.

By far the cleanest public storage I’ve ever been to. Jenn in the office was so helpful, she even helped me before the office was open.

It was easy

Wow! I' am so satisfied with how quick and convient public storage reached out to me!! The price and added insurance to ensure I'm covered is also a plus plus plus I recommend public storage!! 👌

Made the reservation online, got a call back, easy to schedule and easy to pay, all over the phone! No need to come in! Great customer service!

Jenn is the BEST AND TOTALLY CUSTOMER ORIENTED. GREAT SERVICE MS. JENN 🥰❤️

There sure is something about Mary.. and her attentiveness. Stay gold

Mary was very helpful with helping me change my storage unit to a bigger space! Very great customer service!!

PAUL is amazing! Nice staff overall. He saved us from the blazing Texas heat and helped us so much!

Great staff

Great customer service, really smooth process and efficient. Paul wall did a great job

Nice staff!

Nice staff and easy process!

Easy online process.

Jenn at Public storage was very nice and helpful. We were able to rent the storage in a very quick time.

Jenn and Alex were super helpful and very nice. They did a great job!!! Thank you for your help.

Very friendly employees.

Easy

Great staff, love this location. There was tall guy & Jen were so helpful.

Great staff. Easy process

Paul was great at helping us!!!

Jenn has been great to work with.

Mary is amazing. She has very good customer service and is willing to go the extra mile to help. This location is the best

Lucy, has done a great job assisting with my storage

Great and friendly staff! Super easy and quick process, the guys here are awesome!

My experience with Mr. Ron was more than 5-star service. He is in the Hutto location, he deserves recognition. Thank you for all your help.

Moved out this morning and we’re being charged the entire month. If you use this company, plan accordingly. We’ll go back to the storage companies we have used in the past that are reasonable.

I had a great experience with Pubic storage representative Ron. He was kind, helpful and all round had great customer service.

Ron and Lucy took care of our rentals need in a swift and serviceable manner!

Nice customer service

Ron was magnificent, clear and kind. No doubts about anything, all kindly settled. Thanks, Ron!

Jenn and Paul are great with customer service. Also help with a refund lock I had with another storages unit in California.

Ron was amazing with helping us today with getting our unit it was a seamless process!!

Great location and the prices were significantly lower than my previous storage unit owned by a competitor.

Great staff! Very customer service friendly.

Nice staff! Clean facility Paul was very helpful 👍

Top of the line staff ! Really good group of guys

I’ve had my storage unit for about 6 months, every time I go inside the building is so clean. Very easy to rent a unit from Jenn. Amazing customer service!

Jenn was great with getting me into my unit!

Ron was fantastic and helped us out tremendously. He was able to show us an example unit and then helped us set up our rental quickly. Thanks, Ron!

Jenn was very patient, kind, and helpful. I was searching for the best deal on a new storage unit to transfer my belongings to. Public Storage’s promotions sometimes confuse me, and I like to understand everything about my money and the contracts I sign. Jenn answered all of my questions and took the time to understand the details of my specific concerns, even those that didn’t have an obvious and simple answer. She provided me with an understandable response and a solution that was right for me. She was very transparent and incredibly easy to converse with and get along with.

Ron was knowledgeable and very helpful! Thanks so much!

Mary did great service......Thank you,

Easy sign up

Maria is very nice and kind

Mary does a good job and very helpful

Jenn was Great and Very Helpful.

Very clean, great help! Staff are very nice.

In and out in not time. Jenn was great!

Jenn is the best there is period!!!

Easy process, clean facility.

I visited this location to rent a unit Ron & Jenn were great to work with. New facility and great location.

This facility is new and very nice. Lucy at the front desk is absolutely fabulous!!!!

Great facility. Very clean, well lit, seems secure. Jen is amazing, very knowledgeable and helpful.

Very easy, affordable and great service!!

Nice staff

Best staff! Superrrrr clean, super secure! Miranda is the best!!!

Safe, friendly, clean and professional

Really friendly and professional

Jenn she is very helpful and I consider her a 5

Hey guys, if you’re looking for a storage facility with outstanding associates who help out their customers you have to go here the place is nice brand new state of the art can’t get in without an access code and can’t get out without having an access code as well. Jennifer is super awesome. She helped us out. She went above and beyond and is super sweet. Also. Brandy, I believe that’s her name. She’s the young lady that works the front counter also really sweet, super professional, and when we walked in, she was super generous helped us out five star rating.

Ms. Lucy is the sweetest women ever! She walked and helped me to my storage, explained everything in great detail, and even helped me with my lock. She was patient and answered all my many questions I asked. This facility is brand spanking new and is clean! I had such a wonderful experience with Ms. Lucy that I will highly recommend this place to friends! ❤️

Great service, very nice staff, answered all my questions professionally. Come rent at public storage. 🥰

Facility is clean and easy to navigate. Everything is easy to use. Both entrances are easy to find. Needed to add wife to account and office staff (Jen and Blaire) were amazing and handled it quickly.

Ms Lucy and Mr Paul are the best storage facility staff we have ever worked with and we worked with them all! Customer service and prompt comminicariok is exceptional And they help me measure and select the EXACT size we needed for the least amount of money

Pat did a amazing customer service. Very informative and gave me tour. Showed me how to get in and out.

Jenn was so helpful and her customer service has been impeccable! The facility is so secure and clean plus the move in deals are spectacular!

Jenn has been very helpful and very kind.

Thanks to Mary, for getting me my storage unit with ease. Come on down place is nice and clean, shiny and new.