Public Storage Self-Storage Units at 8717 N Sam Houston Pkwy E, Humble, TX
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
5'x5'Online only price$ 50/moSmall 5'x5'
$ 50/mo $67Best Price Label
- Climate Controlled
5'x5'Online only price$ 52/moSmall 5'x5'
$ 52/mo $69Best Price LabelHurry!
- Climate Controlled
- Inside unit
- 1st Floor
5'x10'Online only price$ 72/moSmall 5'x10'
$ 72/mo $96Best Price Label
- Climate Controlled
10'x10'Online only price$ 90/moMedium 10'x10'
$ 90/mo $119Best Price LabelHurry!
- Climate Controlled
5'x10'Online only price$ 101/moSmall 5'x10'
$ 101/mo $134Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
10'x15'Online only price$ 169/moLarge 10'x15'
$ 169/mo $226Best Price Label
- Climate Controlled
10'x15'Online only price$ 193/moLarge 10'x15'
$ 193/mo $257Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x20'Online only price$ 214/moLarge 10'x20'
$ 214/mo $286Best Price Label2 unit left!
- Climate Controlled
10'x20'Online only price$ 225/moLarge 10'x20'
$ 225/mo $299Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
Nearby Self-Storage Locations
Self-Storage Near Humble
Resources from the Help Center
If you've never rented self storage before, we're here to help.
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Here's what you need to know to make the process as smooth as possible.
Humble Storage Units Near Beltway 8, I-69
This Public Storage in Humble is located on the north side of Sam Houston Parkway about three miles east of the junction with Interstate 69.
This location features a wide range of indoor, climate-controlled storage units, ranging from small to large. There are also a number of outdoor storage units at this property, which features drive-up access for easy loading and unloading.
A manager lives on site at the property, and the storage area features keypad code access.
Within such close proximity to the local highways and just a few minutes southeast of George Bush Intercontinental Airport, it's a convenient location. It is an easy drive for residential and commercial customers in north Harris County, especially those around Humble, Dyersdale, Mt. Houston, Summerwood, Harmaston, Bordersville and Atascocita.
Heading out to Lake Houston to enjoy some boating, camping or hiking? This facility can store all the gear needed for days on the shores or in the water. A 5x5 foot unit is a great place for hiking boots and fishing poles, while a 10x10 foot can store tents, chairs and boating equipment for easy access.
For those who prefer the links to the lake, trips to the Golf Club of Houston are easier when storing multiple sets of clubs, golf shoes, bags and more in a handy 5x10 foot unit less than 2 miles from the world-renowned course.
Families in the Humble Independent School District who are starting to outgrow their space can take comfort knowing the contents of an entire five-bedroom home can be stored in a 10x30 foot unit at this location during a move or remodel.
Big town-adjacent but still with a small town feel, the Humble community continues to grow – and with it, the storage needs are also growing considerably. This Public Storage is proud to provide affordable self storage with the high level of quality expected in Humble.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 462)
Thank you Tyler for your polite and speedy service. You answered all questions and made process go smoothly.
we have been customers for over 5 years and they have broken into our unit, went up in rent and it ridiculous.
Had the pleasure of meeting Natasha she was very polite took her time and explained everything to me very nice I didn't feel rushed at all facility very clean I was running late she ensured me that everything will be ok! Public Storage need more Natasha's there
Great and good
Worst place ever they said people started stealing carts and I saw carts in there
We went in to get a smaller unit and had the pleasure of working with Jennifer. She was extremely helpful with answering any questions we had. She also took us to view two different units and was extremely sweet the entire time while helping us. I absolutely recommend working with her!
Really pleased with the costumer service, Natasha and Jennifer are always so nice and easy to communicate with. The ladies are very knowledgeable, and take their time in answering all your questions. Clean facility all around.
Jennifer was such a huge help! She was extremely patient and easygoing. She made the entire process of renting a unit very easy. She was detailed and made sure we knew exactly what we were getting.
Clean facility amazing Staff. I had moved my belongings to an unregistered unit by accident. Miss Natasha did research and found my name in my belongings and reached out to me before having to have to sell my stuff. I am beyond thankful to her and recommend this public storage to anyone. Honesty will always win. Huge thumbs up. Thank you Natasha and Jennifer for having my back.
No one was in the store two days in a row. WE even made an appointment to be there to look at their facilities, and the lady wasn’t there. We had to wait 30 minutes until she finally came in. Another gentleman was waiting for 15 minutes and told us it was like that every time. We took our business to another storage facility.
Chelsea was Awesome!!!
Let me just tell you Mrs. Natasha is THEE REAL DEAL! From JUMP she has got me together and I appreciate that more than she'll know! She has made this move a lot more easier than I thought it would! Yall go check them out and ask for Mrs. NATASHA 🙌🏾💛
This location sold my grandparents items. I live out of state and I can’t get through to anyone. No one ever answers the phone! I’ve left many voicemails and no one returns my call. Take your business elsewhere.
Natasha was a big help saving me money and she a very nice person thank you
Natasha was awesome!!!
Natasha has a vibrant spirit!!!!
Ashely and Natasha were amazing!!
Ms.Shellie is so respectful well guided an a amazing representative I suggest you talk to her when need something done
The front lady was very polite and helped us understand how to get our storage ready in time.
They lied about hiring new people. Whoever the manager I hope your seeing this because you all lie about hiring new people
Shellie and Laura were very helpful.
Everything have been exceptionally well for my first.
The ladies was very nice and helpful and polite I appreciate they help thank you thank you
There's not a zero star option which would be accurate is why 1 star was selected. If I did more research such as Yelp, this would have NEVER been my selection. I used reviews from Public Storage which is mostly in their favor. For starters this storage can be a hazard late evening as there are not working lights. There are never carts as at times Walmart Carts are in the storage. There are only 2 carts to help move things and one is hard to maneuver. They ridiculously go up on rent with no warning. From $188 for 10x10 storage to $237.. They entered my storage claiming to need access to hvac with no 3 day written notice as indicated in the leasing agreement. The lock was cut and thrown on the floor in the corner of the storage by staff. They never offered to repay for the cut lock instead they replaced it with a different type lock. This location is very unprofessional. Beware.......Research other sites before making your selection...
I had a really good experience at this public storage, the people that work there Natasha and Mark were an awesome team that helped me with all my customer service related issues. I felt like they went the extra mile. I rented from this location for about four months, and all my belongings were still in the condition I left them. I didn’t see any sign of pest insects ect… so grateful for that. In all I had a really good experience and I recommend this location to everyone and their family.
Natasha has amazing customer service!!
Natasha and Mark was amazing they helped me and my daughter out in no time. I can honestly say my time in that office space was amazing
Natasha and Mark we’re very helpful. I highly recommend this place!
Natasha and Mark was amazing during my Auction experience they guided me through the units that I was clueless about and I'm very grateful to have met them. If you need a storage visit this location the experience is everything.
Natasha and Mark are wonderful!!!
Natasha was a big blessing to me, excellent customer service and care for my needs. I will definitely come back and refer all I know to come here!!!
Natasha is friendly and always have a smile!!
Great customer service!
Natasha and mark were very helpful and respectful
Natasha and Mark were very pleasant!!
This is one of the worst Public Storage… They had a break in on Saturday and didn’t tell anyone. On Wednesday I discovered my locker was broken in .. Inside job they didn’t do a police report and told me when the ppl come to check on their storage themselves than they can call the police to make a report I’m like 😳 omg The office manager is rude and unprofessional and her story is not adding up now she saying she was on vacation… I’m having my lawyer to do an investigation on her because something is not adding up
I had a storage here for over a year why my items were here with 100° heat outside in the Houston Heat there was no AC on the day we moved out I was drenched with sweat all over
Omg. Ms. Natasha was the absolute best!!! She helped me and was so kind and sweet. I’ve been having such a hard time and I feel like my luck is finally turning around. She was wonderful and helpful and I’m so grateful!!!
Mark was very helpful and took me on a tour to see a couple of the storages! He has great customer service and is very patient.
Great service from Marc and Tasha
Hey Kim was amazing she isn’t there often but when she is I know if I have any issues I don’t have to worry she is quick to respond and take care of what ever me and my wife need done and answer all questions that we have plus she is very social and polite always in a good mood
I would highly recommend this location (8717 N. Sam Houston Pkwy E. Humble, TX). I have been working with the staff there and they are outstanding and go above and beyond to assist everyone with whatever questions or needs they may have. I recently had a situation in which needed additional attention and these ladies stepped up to the plate and assisted me get everything taken care of - hands down and kuddos to both Natasha Cook and Mark for their excellent customer service!!! The facility not only has excellent customer service/staff members, prices are excellent, location and facility is managed exceptionally well. I recommend this location hands down to anyone that is needing storage!!! These ladies and their upper management are the team you will want to work with you and for you!!!! There aren't enough stars that would cover the outstanding service you will receive when doing business with location!!!! Thank you Natasha and Mark!!!!
Well what can I say about this place. This is for yesterday June 6th 2022. So normally I'm not such a hot mess especially when I am going to do a review on a place. This is not one of those cases so upon arrival I already had a debacle on my hands in the sense that I was moving from one self-storage location to another. Luckily enough the lady down there was nice enough to coordinate with Kim up here at this location and get everything figured out to help me get my promotional entry rate as well as a decent air conditioned with an elevator storage unit to get to. Rather than dragging all of my stuff upstairs to an air conditioning unit with no elevator. Kim was sweet as could be as well as her employee was awesome she was very attentive to the issue knew who I was when I walked in the door she's quite memorable herself for real for real. Even when her employee having a little issue with the computer being a pain they kept cool calm and collected. She made sure that she guided him through what was going on he got it figured out then when a different person came in they were able to quickly switch spots and efficiently get everything done get me checked in. Kim even went as far as to help guide me to my storage locker. What a doll she is! Would have loved to have taken her home if she could of made the rest of my day so easy definitely would have been nice, But I guess I shouldn't try to steal the good employees from public storage. Overall the staff was amazing places really nice well maintained and my issues were resolved in well attended to. Definitely will recommend to anyone here come here you won't be disappointed.
Kim is awesome!! Made my experience smooth and quick with exceptional customer service.
Thanks for the amazing service Kimberly .
Kim over here in Humble is the best she want disappoint you'll on a storage move
I reserved a unit online and viewed the unit in person when I realized I needed a bigger unit. Mrs. Natasha was very helpful in allowing me to view larger vacant units so I could determine which unit would best meet my needs. She made the unit transfer seamless and explained every screen as the prompts appeared on the iPad.
Kim was fun and gave us a great experience on renting us a storage.
Natasha is amazing , great customer service and very helpful strongly recommended for service! Thank you
Natasha was great help today finding me a stratagem until 10 out of 10 help
Natasha has patience,, is helpful and considerate and nade our visit a good experience.
Excellent service, Kim is awesome!
Natasha and Kim were amazing 👏
This place has taken a turn for the worst since I first got here 2 years ago. There is trash everywhere and the aisles are left dirty for days before being cleaned up. On top of this they want to raise the rates consistently. Since Ive gotten got my unit the price has more then doubled.
Friendly and helpful staff!
I was just window shopping
Very nice customer service. VERY CLEAN!! Natasha made it fast and easy. And made us laugh too.
Natasha was wonderful!!!
Natasha has amazing customer service!!!
Don’t put your stuff in here if you want it .. facts I advise you to go somewhere else this ain’t it …
Very clean I love it. Just need a few more hand carts.
Great location, very friendly staff that go above and beyond to help. I would definitely recommend this location.
Very great customer service! Very helpful! Will definitely recommend.
Jada was really great I really enjoyed her service because of her I will return and recommend public storage
Jada was really nice and professional she really helped me out a lot
Natasha was so amazing and very helpful! I was helped immediately she was also very knowledgeable about each unit and held me pick the perfect unit for my Items. It was very nice and clean make sure you go see Natasha!
I love the service that I received when I rented my unit I initially went to the summerwood location and where I met Mr. Jessie even though his location didn’t have what I needed he made sure another location Fall Creek close by did. Natasha did not disappoint!!! Mr. Jessie and Natasha will always get my business I’m forever grateful for them !!!!
Natasha was great and answered my questions while helping me complete my application for my rental. She walked me through the facility to make sure I was choosing the correct size. I am grateful for all her help.
Thanks to Ms Natasha everything was a Success‼️
Natasha was very helpful
Natasha...very nice and friendly customer service.
Well I'm glad someone people actually have a good experience with this place. We have had to rent a unit for almost a year here because of the pandemic and it has not been easy. We get ugly looks we have even been told not to leave my babies pampers in the restroom trash because they smell. They keep the restrooms lock mostly everyday they have restrooms upstairs but they are always locked too. We go mostly everyday because all our belongings are there since we don't have a stable place to live at the moment. The floors are always dirty and don't get swept daily. The restrooms don't have soap or even toilet paper sometimes. And don't get me started on the carts that are supposed to be provided for the convince of moving your things. They are either chained up or in the office I've even seen someone else has to bring in a Walmart cart so they can move stuff around. They don't tell the people with huge moving trucks that they shouldn't block the parking spots or loading area or the door or even the elevator. Such a disorganized place. I regret using the place but it was a last minute thing and we had no choice. Management should really look into these issues because I'm sure I'm not the only one noticing this .
Natasha was the best! She made my visit to get a storage room really easy! Was really helpful answered all my questions with no problem!
Vanity has great service
Natasha was very polite and had us laughing 😂 Very great experience here! So glad I chose this place and I saved lots of cash !
Really good. Helpful
My Favorite of all times assisted me once again ams Natasha, she is a Great boss and her customer service is EXTREMELY awesome and I will never go anywhere else!! Thank you for always helping and assisting us in the great manner that you do! Keep up the good work and Public Storage should acknowledge that you are AWESOME 🥰
Natasha was very professional and a very sweet person!!!!
They were so professional and very patient my sales man was Natasha she was awesome and so sweet
Natasha was awesome
Dee and Natasha were amazing and gave me great customer service.
Dee was super helpful and sweet.
Great service and great workers.
The service was outstanding by natasha
Great customer service from staff.
Idk why it has my dads name on this, but anyway these people were super helpful, straight to the point. Very outgoing and informational, answered all my questions and the service was very quick and easy. Offered me a tour because I wasn’t sure how big or small the storages were. Overall a great and speedy service! Very happy, and would much recommend this public storage to everyone.
Dee is very nice very helpfull
Easy and fast NATASHA Was delightful.the process was Such a breeze. The office was nice and clean
Yes I have been treated very nice.thanks to latasha.and Dee
Mrs Dee was very great customer service rep..she help me get everything I need with no problem !!!
I’ve spoken with Natasha several times and she is always kind and helpful. She knows the answers to all of my questions (I’ve had quite a few) her service is excellent.
Great working Natasha
Natasha was wondering and was a great help!!!!
Dee has great customer service.
Dy’Anna if i could give 10 Stars i would!!!
Nicole Is The BEST !!! She's Very Professional, Helpful, Patient, And Caring !!! Excellent Customer Service !!!! She Answered All Of My Questions Rapidly And With Kindness And Solved Last Minute Difficulties For Me... She Definitely Made The Process Very Convenient/Easy For Me !!!! Thanks Nicole !!!!
Natasha and Nicole were so helpful. Natasha went above and beyond to help me get a unit for me and my mom.
Ms. Dee was very helpful and informative. I had several questions and she answered all of them with patience and kindness. She made me feel at ease about the rental process. I look forward to renting a unit with them especially if all of the staff members are as great as Ms. Dee.
Natasha and Nicole were so helpful and fast. I’m so pleased with this service
Nichole was awesome and helpful. Such a friendly person with great service.
Nicole did a great job helping me for my first time . 10/10 experience.
Had a great experience when getting the information I needed. Nicole was a pleasure to talk to and helped me with everything I needed.
Nicole at the front desk was very professional. Very informative, knowledgeable, and was able to help address all the questions and issues we had. As a business owner myself, your team is very lucky to have her as an employee.
Nicole at this store was amazingly great!! Her professionalism is top notch!!! I appreciate her going over and beyond!!! My move was frustrating but she made it great!! Thanks Nicole 😊😇
5 stars and more for Dee and Nicole
Great service 5 stars
Great place Jada and Nicole are awesome
The staff is really amazingly good at their job...
Natasha and jada took very good care of us 10/10 highly recommended!!! Best choice you can make when storing things !
Natasha and Jada were awesome to us this morning during our reservation. Their attitudes and patience with my questions were very knowledgeable and helpful. I definitely recommend these ladies for all of your moving needs.
The best staff experience, really helpful, I highly recommend other people to join public storage. A special thank you for Mrs. Natasha for helping us and her staff and getting us to the right place .
I want to say "Thank You" to Natasha and Dee for being patient with me and for all of their help. This was my first experience with a storage company and they walked me thru the process. The place was clean and the atmosphere was exceptional. I highly recommend this location to everyone.
Ms. Dy’Anna and Ms. Natasha were absolutely the best customer service I have encountered since relocating to the Houston area. Both were extremely helpful and pleasant to work with. I highly recommend this location for all your storage needs.
They only have 3 loading carts and the majority of the time they are been used. Need more loading carts.
Good customer service
Staff is so nice and helpful
Very nice staff. Clean property. I've been there almost 2 years.
Customer service was awesome at this location !!! I will recommend to others !
Natasha and Breanna were great! I had to upgrade one of my units to accommodate more furniture. They went the extra mile to make sure I got the best deal.
NATASHA IS AWESOME SHE WAS VERY HELPFUL AND MADE THIS PROCESS EASY
Natasha was very informative and very professional. I will highly recommend her to anyone that is looking for a perfect place to store there items.
Terrible facility. Multiple times the elevators are down. Was here to get the last of my stuff and a mild storm came through and left us in the top floor with half our things out. When we finally got our things out the gate won’t open even though there is power. And since this facility is to cheap to pay to have someone on site on the weekends myself and 20 others are stuck without a way to leave. Do not use this facility unless you are desperate.
Very nice place and it looks and seems pretty new. Manager was very nice and helpful and the "rent" isn't a bad price.
First day I came to get a storage Natasha was welcoming & nice! On the day I came To move into my storage and went Into the office she greeted me and was very pleasant as well! Great cx service!!
Corina was very polite n professional..great service!highly recommended
Awesome customer service and very friendly employees
Excellent and professional services.
What a great experience! I would highly recommend this storage place, and what a wonderful staff. Just off the beltway is a big plus. Staff was able to help me determine what size locker I needed. Ask for Gloria! Thanks again!
Awesome service from Natasha!!!! She is amazing please go see her!!!
I love public storage!!! The ladies in the office are amazing. Ms. Natasha helped me out and the was the greatest!!! Thank you!!!
Ms. Natasha was a scholar and a gentlewoman, as she so patiently & diligently took care of all of my storage needs. She greeted me with a smile that stays with me. She excelled in all areas of customer service expertise. She’s very customer friendly. She shows that she cares. She is definitely an asset to this company. She’s a jewel & a keeper. Her customer service skills are above excellent. With this being said, she should teach her own class on customer service. She sets the stage for excellent customer service...
Natasha was very helpful and has excellent customer service!!!!
Natasha excels in customer service and she is definitely an asset to the company!!!!
I drove over 700 miles to move to back to Houston and the service provided by Natasha and Gloria in getting my storage unit was exceptional. Keep doing an outstanding job at Public Storage and I look forward to future business with your company.
Natasha was very helpful!!!
Natasha and her team was very courteous and friendly, I 100% recommend this storage facility Thank you soooooo much for all your help
Natasha and Gloria was very friendly and helpful. Natasha provided great service with the walk through and explaining the agreements!
Excellent experience I totally recommend them. Natasha is the property manager and is by far the most helpful property manager I’ve ever encountered. Great customer service skills! If you’re looking for storage in the Humble area look no further.... Go see Natasha. Great prices and staff that truly cares for the customers
Natasha in customer service was outstandi g 5 stars
Great service 😎
Best employee service, quick set up and outstanding customer experience. Thanks to fefe and Corina .
Corina was the most helpful employee ever, she made a process that I would normally dread the most pleasant part of my day. Would definitely recommend using this establishment for all your storing needs. Extra 15 stars!!!!
Lot of hidden charges.
Natasha was the bomb!!
Very friendly, nice & very helpful! No issues and was kind to me :-)
Natasha Is Wonderful She Was Very Helpful Even Though I Came In At The Last Minute. Thanks Again Joseph
Natasha is very helpful and has a very positive attitude!!!!
Ms Natasha was very helpful and showed me every thing I wanted to see about the storage units thank you
Natasha was great!! I love her customer service!!!
Natasha was great and very helpful
The customer service here was amazing. Havent seen good customer service like that in a while.
If you get a storage outside don't plan to come after the sun goes in because it will be pitch black. The least they could do is have some lights outside the building for outdoor customers. Don't recommend, every other storage i pass has outdoor lighting.
A good storage space
Corina was very nice and helped me out alott I’d definitely storage here
Loved this place. Natasha was amazing and such a pleasure to work with. Thank you guys so much. You will always have my service because of her.
Simply Amazing! GO NATASA! I went in and was greeted with respect and professional courteous service. Natasha went out of her way to assist and accommodate my family and I need. Thank You very much. I can never forget u!
Great, friendly staff.... Very knowledgeable about all your storage needs.
I have to give a big shout out to the public storage staff for the great services they have provided. Their customer service is great and they are super helpful
Ms Natasha was very helpful as soon as i walk though the door made sure before i left i had everything i had for my move.. and her crew was very helpful to....
Ms.Natasha is one of da coolest most helpful person I have ever seen.i never went to a place where a manager and crew was cool and made sure we was while taking care of.
Natasha was very helpful
All my things were ruined i suggest you get fungus bar or whatever they have to sale to reduce fungus not sure if it was from recent hurricane. Employee were nice prices are not what is advertise online. If you have clothes try to avoid not keeping them in there also furniture wrap all things that could possibly become contaminated. Make sure you keep your insurance it's worth it.
Natasha was amazing
Mi visita con public storage fue genial. Buen servicio al cliente, Especialmente Natasha que me ayudo y me iso el proceso muy fácil. Totalmente recomiendo esta locación.
First time coming to public storage and absolutely loved the experience.it was quick and easy thanks to Natasha for the best service and being patient!!!!
Natasha was very informative!!!!
Natasha was very helpful and took her time with us.
Gloria was wonderful and efficient!
Great Service! Thanks Natasha!
Natasha Was great help today! Everything was short and professional. Great customer service! Would recommend this public storage as #1
Natasha was so amazing!
NaTasha did a great job helping me!!!
Although it says climate control my items has been wet by dripping sprinklers and/or humidity. Insurance not really worth it if you have to pay deductible. Selling my storage unit soon.
Natasha is a well professional manager. She informed me on all information that I needed.
Natasha Gloria tabatha and corina was very helpful and customer friendly. Great service go see those ladies !!!!!!!
Ordered new unit in less than 15 minutes. Great customer service!
Ms. Gloria did an awesome and job with my tour and also providing my with excellent service. Thank you so much Ms. Gloria. Excellent service and the manager as well.
Corina was so helpful and understanding of my storage needs. She helped me find the right storage space for the right price! Excellent worker!
Corina was very helpful and professional showing me around the complex and helped me choose the correct unit for me.
Very helpful and very wonderful staff! Highly recommend!
Natasha was very helpful. Need more employees like her
Natasha was very professional and courteous. I was in and out within a reasonable time!
Very helpful and informative
super straight forward and very clean, organized
Great and quick service!!!
They were Great with Customer Svc. I will always go back🥳
Rossa was very helpful great on helping me with all my needs
Great people and fast
Excellent customer service
This was a great location to store belongings! The staff was fast, friendly, and very accommodating. We will definitely be storing here in the future if needed.
Great experience with excellence customer service!
Very helpful group of ladies carina was wonderful!!!
My daughter & her wife reserved one for the lower level. Guess what? They rented it out. Then when that happened, they were told that they could get a next size up for the same price. Well that didn't happen either. They ended up on the 2nd level. With the same size they reserved. Talk about miscommunication within the employees working there.
Natasha was very professional and the storage is very clean. I loved the customer service
Fe fe was a great employee
Mrs.FeFe & Ms.NaTasha was Wonderful. The customer was Excellent. Ms.NaTasha is something else. 2 very Beautiful Souls....
Excellent service - very professional- very efficient.
The 2 ladies in the office was very helpful, showed me my storage and set up a account under 15 minutes
The services public storage offer are amazing and guaranteed. The facility is well kept and CARLOS was so much help. He explained all the services very well, was patient and answered all of our questions promptly. Great experience and Great service!
Natasha did a great job
The staff was super friendly. Corina, and Natasha were very helpful and took the time to explain in detail my full options.
Awesome and timeless
Natasha and Corina delivered excellent customer service!!
Corina did a great job of showing the unit and enrolling us for our rental.
My name is Mr. Stanley Phill, and I am a very happy customer at this location. Ms. Natasha Cook is a very professional property manager. She take very good care of me and my deacons. I am a Pastor and she makes our stay here very comfortable for our ministry. Because of Ms. Natasha, I personally recommend Public Storage to all my friends. Respectfully Rev.Phill
Great experience, very friendly!!!😃
Natasha has given outstanding service today and I feel very well about my experience today.
Natasha was awesome and down to earth. She was so helpful, knowledgeable, and fast. We were in and out. Thanks Natasha!!!!
Very friendly and great customer service
great experience with Natasha and Corina made the rental experience easy.
Corina and Tabatha are awesome so nice. Very healpful and had great communication. Glad i chose this location. Thanks ladies.
Ms.Natasha was a very big help ,very good customer service she makes sure you have everything you need , I will definitely have to come back 😁
Natasha was amazing and so helpful and I truly appreciate her help in this stressful process.
Had a wonderful experience and Natasha assisted me in ways that I didn’t imagine I could be helped she understood that my traveling and walking to get to the locker room was a challenge assisted me in making sure that I had a short distance make sure that I understood the billing and everything else very clearly so polite and so professional will use this company again
Natasha was great! She made it easy and provided exceptional customer service.
Natasha made the process of renting a unit so easy. It is my first time renting a storage unit, so I had no idea how it works. She patiently answered all of my questions.
First time being there
Natasha was very patient with me as I got a storage for my family for the first time! Great customer service!
Natasha has AMAZING customer service. Exceeded my expectations!
I had the best experience ever at this storage. Natasha has the best customer service and not to mention she was very quick.
Natasha was amazing! Excellent customer service and very informative. She made the rental process a breeze. I was shown a clean unit, had all my questions answered, and checked out in less than thirty minutes. Definitely use this location and definitely ask for Natasha!
It is very good services
Natasha is the property manager believe and she was very helpful, definitely recomend this public storage location
Charlene was professional and informative. She showed me multiple spaces to fit my storage needs. I highly recommend public storage to anyone searching now or in the future.
Deannyka was super sweet and excited to assist with our last minute move since our office flooded last week she made it really easy and simple no hassle.. I will come back anytime they are needed.
Latasha is great I would tell everyone to go there
My experience here was amazing! Natasha helped me tremendously and was very nice. She showed me the unit I reserved and was very Informal. I did rent the unit. I recommend this place.
The staff was extremely friendly, very professional, and very helpful. The prices were also very affordable. Thanks ladies!
My unit was nice and the ladies in the front office were pleasant to work with and they had very good customer skills. But for the company it itself the fact that even if you are moving out mid month you still have to pay for the full month, also the payment is due on the 1st if you do not pay the wuole amout as of the first you can and will be locked out. You can pay smaller amounts for the month its due but because it is past due you will still be locked out of your unit and your gate access will be restricted. I have had a storage unit in the past and when you let them know the way your going to pay and when they will still allow you access especially if they see you are making your payments not this company. Thats pretty much the only down side other then that my experience went pretty well.
Went this morning to get a unit. I was very please with the level professionalism and efficiency. I was in and out without any delay. I thank Amber and Natasha for all their help and grateful that they are very knowledgeable and proficient.
Amber was very helpful and professional
I enjoyed my service with Anthony & Natasha . They were very friendly. The atmosphere was awesome.
Mr Anothony and Mrs. Natasha Rock!!!! They were extra polite and helpful. They explained all the information clearly. Best storage place You need a storage drive to humble the distance is worth the difference.!!!!!!
Amber was awesome. Very informative. Thank you.
Natasha & Amber were great! They provided me with excellent service from start to finish.
I absolutely recommend this public storage facility - not only is it super clean, very accessible but the customer service is what I look for the most and they are outstanding!! Natasha and Amber went out of there way to help me get into my storage unit and both were beyond friendly and very pleasant to talk with.. Absolutely wonderful customer service!! Not to mention the prices are great!! I was over paying alot for the last storage place I was at..very happy to be doing future business/storage with public storage..thank you ladies!!
Great custom service from Amber, Natasha, and Charlene enjoyed the time I was here.Thank you for service
Amber and the other employees were so helpful! Might be coming inside office to pay just for the friendly faces!
Amber and Natasha made renting a storage unit simple, pleasant and quick.
Natasha was very helpful and put my mind at ease.
Natasha was very nice and informative and extremely professional. I will most certainly be referring my family and friends.
This was my first time renting a storage unit and Natasha was very nice and helpful. Loved her customer service.
Natasha and Amber are running it, if it wasn't for them I would've went to Cube Smart!!!!!
Very friendly and professional staff. Tonya leased her 1st unit to us and she did a “Wonderful ”job.
Sharon was extremely helpful and explained everything so well. We highly recommend this place
Excellent service ... the staff was really helpful and friendly i personally recommend it 100%
Shay was very nice
I have been here twice to sign some paperwork for my storage, but no one was in the front office. The sign said that they would be back at 4:30. I waited until 4:50... Sad part I am still trying to sign them papers.
Fast friendly eaay
This is my first time renting when I walked in the customer service was very pleasant the two ladies was very helpful and patient I would recommend friends and family if they ever needed a storage unit this is the best place to go.💖💖💖 Ms. Natasha and Amber keep up the good work
Anthony and Sharon Very greatly appreciated very helpful very professional yes i will send more people to them
professional and friendly service from Roseland. facility clean and secured.
The customer service is great
Mrs. Sharon was a great help, wonderful customer service!!!!
Hey Natasha You Have Did A Great Job ❗️😘
Natasha is totally awesome. She makes you feel special from the time you arrive to the time you leave.
Had a quick and easy experience with great service! And Mis.Sharon there was very helpful and nice. Lookin for a good place to store your stuff give them a call!
Sharon is a great property manager and is a great place to store.. definitely recommended
Nice staff and great storage facilities - very detailed on explaining rules and guidelines 👍
The crew here at Public Storage show great customer service
I’m rating as a 1 star all because of a terrible experience and inconsideration of my situation. Initially I was greeted and received a good deal of cut service until my move in day the next day. I was ready to move in at 9 am but found that there was a lock on the storage after advising Sharon I’d be moving in the following day. I had to let my movers go as it was costing me and sit my things in the lobby waiting and waiting on Sharon . However I’ve called the regional managers, emailed them as well and no response this has been ongoing since September. Now no one seems to care about the quality of customer service at the management level. I have spoke to Natasha who was unaware and let me know she will look into this. However my next step is corporate as brushing this under the table is not ethical.
Friendly customer service
Sharon was very thorough and made sure I was getting the right size unit for my needs. Excellent customer service!!
Tasha was excellent and accommodating. Very nice facility! Sharon need customer service 101
Very helpful and pleasant customer service!!!
Everything is great and the people are to
Public storage has outstanding customer service this is my second time using them to store personal belongings , thanks public storage for helping :)
Natasha was awesome, she was very patient with me
I was assisted by Amber. She’s very polite, informative and courteous. Services with a smile. I was definitely pleased with the services received. Thank you Amber for a job well done.
Natasha and amber was giving us great service
Very friendly! Love this place! Very clean and helpful!
The customer service that Natasha offered was over and beyond expectations!!! Not only did she sell me space her adds on were definitely something not thought of in my preparations. She was great at meeting my all needs.... sealed the deal with a bandaid after I cut myself. KEEP IT UP
I brung my mom in to get a storage unit today and Natasha and Amber were very friendly and helpful.. I definitely will recommend this Public Storage for your storage needs
Excellent customer service provided by Natasha & Amber. Job well done.
Natasha was great in helping me with unit selection
I just wanted to say Natasha was super awesome. She was patient and gave good advice on caring for storage and items within. She worked with us and was as kind as could be. Thanks, Natasha!
Sharon was amazing!! She made sure I understood everything and helped me with all of my storage needs!!
Natasha is awesome and provided excellent customer service! She was so patient with me!
I FEEL comfortable with the experience and was explained everything thourghly and was satisfied
Amber was a great help and made my experience quite pleasant. I will strongly recommend this property to others.
First time getting a storage (: very great service would recommended it to anyone looking for storage . Great customer service and Natasha is a very great employee.
Amazing help! Had to leave for a different payment but still willing to help show me unit and ease my worries before leaving
Amber was very professional...she assisted us in a timely manner and was wonderful in giving information.
Natasha was awesome in her service. She was knowledgable and extremely helpful. She definitely needs a raise!
Very very friendly staff and management!!! I'm so glad to have chosen this location. The grounds and facility is always well-kept! Will continue to do business and recommend this location!!!!! Great experience!
Good customer service!
Natasha was great and so helpful
Great staff. Natasha went above and beyond with the help she provided.
I had a pleasant stay, everything is neat, clean and secure. I will definitely utilize Public Storage in the future!!!!
Every thing was very professional
Very good love the help.
I had a wonderfull experience while I was there. The customer serivecs was excellent and made me feel welcome and happy to come back.
Natasha was very helpful and friendly.
Natasha was great as soon as I walked through the door. She greeted me with a smile and made me feel welcome. We were in and out in less than 15 minutes.😁😁😁 All Smiles over here...
Natasha is such a great employee. She has excellent customer service. Thanks again for all your support.
Amazing experience. From move in to move out everyone on the staff was great. Natasha is so great! If you are moving and need a storage facility, use this location.
Sharon was very professional and warm in helping with my storage. She is to be commended on her work performance
My wife and I have been to two different public storage locations and we both must say that this one has the best customer service, and is extremely clean. The manager Amber was very polite with us during the whole renting process, and did the best job of explaining everything a first time storage renter should know. Unlike the other locations we went to, this one is kept clean and organized. We were very pleased with our experience at this location.
Amber and Natasha were spectacular and the customer service was out this world!!!!!
Our first doing business with this location. We where treated as vip status. Everything was explained in details.I recommend this location.
Mis.Natasha&Sharon was so so very helpful & sweet thanks to u all
Mrs Sharon and mrs Natasha were very nice and had great service
Sharon was very efficient and helpful
Natasha and Amber was very helpful And awesome and made me feel very welcome overall my experience was GREAT !
Excellent service. Setting up was quick and easy. Thanks Natasha!
Great team work Natasha and Amber.Customer Service was great. I was in and out.
Natasha and Amber are a beautiful team! They are very professional and have a very welcoming and pleasant orah. Natasha takes pride in her job because she apologized about a piece of paper left in the floor and immediately stopped to pick it up. That type of dedication is valuable to a company. Keep up the good work ladies!!👏
My experience here was great with Natasha. I was surprised she remembered my name She was very helpful explained everything in detail to me not once but twice. She’s a great multi taster as well. Also I’m 7 months pregnant and she even helped to get me a chair closer to the iPad so I didn’t have to be on my feet 😊 Overall Awesome customer service!!!
I love the experience these guys were soooooo great!!!!
Ms Sharon and ms Katie are on e of the most nices and most wonderful people u can meet and they are super helpful.
Amber And Natasha Were Both Very Helpful And Professional, Love This Location.
Put your hands up!!!!! Great place to store
Sharon was amazing and very helpful. Awesome customer service skills.
Very professional staff. Ms Sharon was extremely helpful to myself and family, making out storage experience a breeze.
Sharon and natasha was great and very helpful
Very helpful, and polite staff. Ms. Sharon was very informative and made my storage experience a pleasant one.
Excellent attitudes and friendly service!
Quick and easy transaction. Thanks Natasha!
Sharon and Natasha are the best. Very professional and exceptional customer service and able to make the whole process smooth
Ms. Natasha helped me very well and showed us around well.
Natasha is the best, she was very helpful and kind.
Natasha was a very big help! She was very nice and got me out super fast!
Natasha, is EXCELLENT, she is very helpful and has a great attitude. Come and see her!
NATASHA provided GREAT service...!!!
Natasha is awesome!!!
Went looking for immediate storage room, Natasha & Kristy helped me out tremendously in the time of my family crisis. Thank you.
Natasha was extremely helpful and informative through out the whole process.
Natasha was very friendly as well as informative, and it really helped our moving process.
I came today to get a storage and Ms.Shay and Ms.Natasha was really helpful and kind and they REALLY helped me alot n i just want to give them 5 stars
friendly staff, and the storage is very clean
Natasha and Sharon gave great customer service as I visited the location today to make my payment.
The Ladies at this Public Storage ate awesome. Above and beyond customer service. Sharon you rock.
Very helpful and friendly staff! Amber made the process of signing up smooth and hassle free! Her, Kristy, Sharon are a true delight and very attentive to you as the customer! Would highly recommend!
I’ve recently rented a storage space with public storage and the staff was helpful, kind and courteous! Everything was explained to us and any questions we had were answered! I would definitely recommend this location to anyone needing storage!
Natasha was well inform of the Company Policy Excellent People Skills. Whenever I recommend someone to Public Storage I will definitely tell them to ask for Natasha.
Natasha was super friendly and extremely helpful! Needed last minute storage on a Sunday and they met our needs!
Natasha was great. Love her spirit
Natasha was very helpful she was great!!!!!!!!!!
Natasha, was truly a professional God-send. I'm the thankful and grateful for her knowledge and her humble so spirit because I was truly love going through when I entered the location. Thank You Natasha, for making my experience well worth it.
They helped me very quickly and the property is very clean and easy to get to! Love this location! Natasha was very helpful and got me in and out!
I had a great experience with Natasha! Thank You
Natasha was humble and very fast. Natasha made it happen... when move it very stressful but she made easy, and I went and got a drink afterwards.
Shay was amazing
Natasha is the absolute BEST !!! She was very patient and helpful in the process!!! Keep up the incredible work !!!
Great service!! Thanks to Natasha
Sharon and her staff are very courteous, informative and extremely enthused about assisting customers during their transitional period. This was one of the most customer friendly experiences to date for my family. Please acknowledge them and continue to promote their zeal for helping customers!!
I lost all my furniture cause Harvey, we save the most important items arround the house 1 year later my house is half finished so we going back the end of September 2018 i have to be thankful to the staff of Humble public Storage for the taking good care my stuff is so clean on this place they lend the tools to transport you items to youre unit this was my best experience renting my 10X10 Gracias P.S. i promise i be back to do busines again.
Mrs Natasha help me out a great deal polite and kind! I will b back!😊
Natasha was so awesome, I didn't know what to do, but she made it very easy for me.
Natasha Sharon were very helpful and very understanding and she takes her time to help you with what you need
Natasha was wonderful and very helpful. She explained everything thoroughly. I had a very pleasant experience.
Excellent customer service!
Poor customer service. Went down the street to CubeSmart. Cubesmart was very accomadating
Rented a unit today and the experience was a breeze. Natasha walk me thru my steps, showed me the unit, and had me back in my car in 20 mins. I couldn’t have asked for a better experience or a nicer agent!
Renting the storage was an awesome. We moved all our things out in May. Then, in July I have a collections letter in mail saying g I owe 180.00 for the month of June when we had moved out way before. They said we used our excess code which we did not. I left a message on their phonr when we moved out of the storage called regional office to speak to Thelma she never answers the phone nor returns phone calls. So I called and went to the storage place to get it cleared up. To prevail they not only have not spoken to me but say I still owe this 180.00. So now we have to go to small claims court to get this off my credit sucks I have to do that.
Natasha and brittany really helped me out. They gave me excellant customer service. If it hadnt of been for them I would have of walked out. I was having such a bad day until i walked in brittang and tasha made it so much better.
Delissa and alexis helped me move in as well as help pick the out things I needed to protect my belongings. I would recommend coming here again !
We are locked in how do we get out.
Very disappointed with the experience with this location. Will NEVER do business with public storage again. Moved what I could salvage after the hurricane into a unit here. After a few months the rates went up so I called customer service to let them know I would be vacating my unit. I work out of town so I had to have family move my things. This location is not accessible after a certain time so they had to finish the move the morning of the 1st. Public storage charges you a whole month's rent if your unit is not empty prior to the first. I'm sure all contract readers know that but none of the customer service reps know or think that's an important fact to point out when you call. And they quickly submit you to collections. Poor customer service. And there was a very strong smell of mildew inside.
Love the staff they were very nice an very helpful..
This Public Storage Warehouse is excellent, My Tour with Ms. Delisa was very professional, I would highly recommend this facility to family and friends. Thank you Ms. P. Adams
Great customer service by DeLisa We have had our storage since the flood and I can say this young lady never changes always smiling and doing anything she can do to help you out we need more people like her if you need a storage I would recommend this place!!!!!
It's clean but toooo far from my house.
This location is clean but the company itself is HORRIBLE. After Hurricane HARVEY hit in Aug, they were still laying bricks for their sign but took away the one thing they are known for, 1st month $1. No where in Houston were you able to get storage for a $1 at any public storage! we moved our stuff in Sept 2nd after the Houston Chronicle did an article about them claiming to be a good fit for our area. BULL! Staff is ok but to deliberately remove the one thing that evacuees really needed which was help during hard times, they LACK!
Went in the other day to get prices on units. The ladies that helped me were Jasmine and Brittany. They were both very helpful and very sweet young ladies. I ended up not getting a unit there, but I recommend them to anyone! Very friendly staff!
Highly disappointed! Rude service! They Will quote you one price.Once you get to the facility they hit you with a whole different fees including rental and storage locks I have rented from public storage 3 or 4 different times and location. Each time the facility requires a new lock. These locks are not Specified until you arrive at the facility. This means they will not allow you to rent the storage until you have a designated lock. Plus the mark-up Is usually 3 to 4 times the normal rate. By the way at the Humble location they have no information regarding what type of lock the carry nor where you can find it. If you ask them over the phone. they will say they require a cylinder lock. I called Customer Service and asked everyone in the front office no one knows the dimensions of this lock. So for the third time I was required to buy a lock from Public Storage in order to rent a unit. By the way I have the old lock that I purchased at the previous storage that they don’t except any more. This lock was purchased less than two years ago. As a consumer I don’t mind paying the fees. I would prefer did you warn people instead of using hidden fees. Based on your lack of customer service and hidden fees. I really want to give you zero stars I Rent storage is for the Convenience not the price
Accessibility is terrible for the price, staff not willing to be much help
Had billing issues but Delisa the property manager help me and was very understanding and professional.She shared ways I could pay and not have to worry about the late fee.I wish the other guy would have share that when I started here!!!!!!!
Nice clean facility and friendly staff will definitely refer a friend
Don't even bother with a reservation, it only means they'll tell you when you arrive what they have available. It does NOT mean that you have actually reserved the unit that they are supposedly holding for you.
Called the office on 10/4/2017 to inquire about pricing . Jasmine was the ladies name and she was so rude. No help at all. I rented somewhere else. I only gave two stars because the website was very helpful. But the lady working there needs more training on proper phone etiquette.
This facility was a true blessing everyone was super professional and made sure we was taken care of due to the flood.....I sent over half of my street to this facility and they all agreed that customer service was awesome!!!!!!!
Fantastic working with the Staff at this location
Had a awesome experience at this location Delisa was very knowledgeable and had great customer service .