Public Storage Self-Storage Units at 11900 Katy Freeway, Houston, TX

Wayman , Gave me an excellent customer service by putting me back on the Auto Pay Program.

Wayman gave me great customer service and the 1.00 move in special.Thank you

Wayman gave great customer service thanks again!

This place is a scam. There are so many things wrong with this place. The customer service is atrocious, we got there 2 hours before they closed and the door was already locked. Then people at the front desk showed up for 20 mins and when I asked them a simple question the worker gave me a look like I was stupid. She was just chilling up front with her friend and when I left she locked the door immediately and left. If you are here past 6 they will lock you out. Also I know they will respond to this comment with “we are sorry for the inconvenience and we will try to input this in to our feed. This place is a scam 100%. Also if you cancel they will only refund you for the lock you bought, the monthly payment you put in is gone. Also a majority of the “good” reviews are fake

Excellent customer service and follow up by manager. He was professional and friendly.

Wayman was super helpful and courteous with getting my unit set up!

If I could, I would give this 0 stars. Please do not sign up for a unit here. Nothing but constant issues and reception is NEVER available for help. Months ago the main access door to our unit section was out of commission and no other way to access during some renovation and no human around to help. Then our unit door was replaced without notification and when I went to access it, the front desk reception told me they had to “leave for a personal matter” at 3pm and couldn’t help. The office hours are supposed to be open until 6pm and they don’t open again until 9:30am the next day, which is absurd. No one was coming to help relieve the receptionist and we would be out of luck. No one answers the phone and public storage as a whole, has no actual human customer service agents, only automation. We are cancelling and will never be back.

Dora is very helpful - friendly and always ready to help in whatever way she could.

My experience today with Dora was terrific! She handled everything as a professional. It was a difficult situation as your property manager, Wayman, lied about my account and the dealings I had with him on previous occasions Thank you for your time. LF

Dora and Wayman at 11900 Katy Freeway, Houston, Tx. were a great help in helping me with with my storage needs

I have zero issues with my storage here. The staff is friendly and helpful

Wayman gave me good customer service and help me to get my new key.

Wayman was very informative, respectful answered all our questions, was simply outstanding

No "climate control" for outside units. Security cameras won't cover all storage units.

Way An and Dora great cs thanks

Wayman was so personable! He answered all my questions.

Dora has great customer service skills and she is very polite. I would like to see her more at this location. I will definitely recommend people to come here. Thank you Ms. Dora.

Great place, but AC unit is not working. Too hot for my stuff. Dora helped me out. She attended to my needs and followed every step to make my experience run smoothly. Her customer service was highly acknowledge.

Judy was great. Thank you

Wayne was very helpful in answering my questions.

This is the most inconvenient storage facility I've ever seen. They told me it close for 9 pm and it really closes for 5pm. I'm just getting off at that time. I finally was able to get in my climate control unit and the air is off. They need new management and employees. The worst storage I've ever seen.

I will rate 0 if I could. I was told only to pay 51$ for my whole stay and no need to pay for the rental insurance because my rental is less than one month. So I decided to rent public storage. 3days later, they charged me again for 27$ saying that I need to pay my second month and the insurance. Will never rent with public storage.

Nice staff from Wayne

Ty was very helpful at the location on Katy Frwy. We needed a light bulb in our unit to complete the move out and she was accommodating.

Ese lente. Trabajadora tyianna. Perfecto serbicio

nice and clean

I was looking for place to hold my stuff and was having trouble with the customer service. Ms. Judie had helped with finding a space that could fit my needs. I appreciate her help so much.

The Management is wonderful. The units not so much . The walls are over due for replacement with sealants around the cracks of the walls to prevent rodents ,etc from coming in. Look like a escape room. But the manangement is very nice and will work with you with what she has .

If I could give this place zero stars, even negative stars, I would. Rate on my unit went up from $60 a month to $200 a month over only 3 years, while service quality went way down. Even though the facility has a keypad entry gate, it only allows access to your unit between 9:30 AM-6:00 PM Monday thru Friday and 9:30-5:00 Saturday and Sunday. Office staff, including the manager, are rude and incompetent. I tried to enter the office during office hours because I needed help with something with my unit, but the office door was locked. I could see the manager and a couple of other employees through the window, so I knocked to get their attention, but the manager just waved me off. I persisted, so she finally came to the door and said rudely “uh, we’re having a staff meeting, you need to come back later.” I did not accept that, so she begrudgingly helped me. When I informed her that I was vacating my unit, she said all I had to do was leave the unit clean and the lock and keys there, and she would close out my account. But several weeks later, I was billed for the next month. I had to call the national number to get it fixed. The units themselves are also in poor condition; all of my stuff was covered in crumbling insulation that was falling from the ceiling. U-Haul moving and storage just a mile and a half east offers better quality units, access from 5 AM to to 10 PM every day, and friendly staff available 7 AM-7 PM Mon-Thur and Sat, 7 AM-8 PM Fridays, and 9-5 on Sunday, with reasonable rates.

Worst customer service. Nobody answers the phones or responds to messages. Incompetent staff

Rude Price always goes up even after you ask!!! And they say No! They always seem irritated you ask a question

I stopped by today to lease a storage unit. Shannon, the property manager helped me. She was helpful, informative and the process was easy. Great price as well

let me ex come in cut the lock, he stole all my stuff.

We got locked in after vaccinating our unit. The lady working there didn't tell us our code to exit would be void after 6. When we leased online it was our impression that the indoor unit would be air-conditioned. Our candles and scented wax melted in the summer heat. It was so bad in the summer you couldn't be in the unit without suffering from heat exhaustion. On the first day we took the majority of our stuff the elevator was down to be replaced. When we came to vacate it was still down 2 weeks later. No idea how long it was down prior to our first trip.

Very happy with quick and efficient set up. Great personal!

Dominique got me the right space at the right price She was patient with me Thanks Dominique

Dominique help me with my unit and was very nice Thanks Dominique

Dominique did a great job on helping me get my unit a great price and she explain everything. Thank Dominique for your help

Beautiful customer service qualities and a very beautiful attitude and determined to meet all my needs. God bless Shannon 💕🙏😇🥰

Shannon was astounding in her customer service! Easily the best choice I made for my storage decision.

On the website it says you can access your storage building from 6 am until 9pm. The website should be fixed because we had to wait outside for an hour for them to open

Shannon was super helpful up front in the desk. Awesome customer service!

Shannon

Shannon was very personal and was very nice and sweet. She goes all out for her customers.. we thank u so much for everything Mrs.SHANNON. BE BLESSED AND NEVER CHANGE STAY THE SAY WAY.. GOD BLESS U ... SHE IS THE BEST... From THOMAS AND LATOYA CHASE...

Shannon was very helpful and fast!