Public Storage Self-Storage Units at 3732A Westheimer Road, Houston, TX

Hiwot gave an excellent tour, and I was happy with my visit.

I came in person to complete a rental without a reservation and Mya was very resourceful and had no problem helping me figure out which unit size was best for me. She made this process quick and easy for me

Service was quick and easy. Mya was very helpful assisting me with choosing the right storage unit. Highly recommend if you need storage in the River Oaks area.

Wow, what can I say about Carrie the manager. She was a scammer!! She would sell the contents of valuable storage and take it with her. She got cought and then she tried offering me someone’s storage for me to stay quiet!!! I reported her and she quit her job before cops got to her. But hope she never gets a job at another storage unit ever!!!!! 😡😡😡😡😡😡😡😡

Hiwot helped me find my unit when it wasn’t on the floor I expected. Move in was smooth! My only complaint would be that the magnetic door holders are broken so you have to bring your own doorstop if you’re moving large furniture in.

Hiwot is a very sweet person she has very good customer service she helped me find the right size storage unit I really thank her

I’m not sure what my expectations were from the staff of a storage unit but it certainly was this. The customer service at this location is top tier! I have had dealings with Miya and Hiwot who was from another location and my encounters have been absolutely superb these ladies have not exhibit an ounce of laziness or disrespect or aloofness about their profession. I had an issue at my unit which required both of them to walk to my unit on separate occasions and they did so unhesitatingly and with a hint of attitude. Man I’m in awe of the level of professionalism and customer appreciation…keep up the good work guys well in this case ladies

Rebecca on Center Street was so great and helpful to me! She took her time because I am disabled. Please give her a big raise !!!

Mya was very helpful. I had to change units and she converted me to a large space with no problem very polite.

This was my first experience with a storage space and I chose this location to put some of my folks' things away as they relocated because of the positive reviews. There are literally 2 other Public Storage facilities within a mile and I discovered they're all in a competition to get the best reviews. The employees are incentivised to be the best in the area which is why you see so many reviews including the names of the on-site manager. However, this internal competition has actually resulted in objectively stellar customer service! The person who was on duty when I moved in was friendly, helpful, patient and knowledgable. She also didn't cut any corners and was insistent on the security policies which put my mind at ease about the facility. The facility itself is clean, well lit and had 3 large moving carts available which was enough to accommodate myself and about 4 other people/families who came and went during my move in. My only complaint is with the app's 'unlock' feature which was very frustrating because of connectivity issues. You're better off using the secondary 'input code manually' option which worked 100% of the time vs 20% for the app's unlock button. So although the tech integration between the building, elevators and the app are impressive, they are dramatically undone by the building itself. This might be alleviated by making the window of time much longer for the elevators to be "open" after pushing the app button, or simply switching the default method to manual input after 3 connectivity failures with a notification explaining why the manual version is being recommended. Anyway, none of that subtracts from the stellar way this facility is managed and the very high customer service levels from apparently all the staff. In addition to the on-site staff, the regional manager deserves kudos for treating their employees well and incentivising them in a way that results in a win/win for both staff and customers.

I just found out my storage unit got robbed!! Do not store your things here if you want them to be safe!!

Maya’s professionalism is second to none! I appreciate the ease of service during my move that is otherwise stressful!

This property is very clean and the customer service is amazing I had a lady named Mya she was super helpful amazing place

Mya was very helpful, she made everything so easy for me. She was attentive to my needs and listen to me ! She definitely deserves a raise she really went above and beyond

I no longer needed the storage unit. Mya Flores, the new manager, made it so easy for me to check out. She immediately checked that the unit was cleared. I had an email before I got home that I was checked out and would no longer accrue charges. If I ever need more storage, I will certainly return there.

They NEVER answer the phone and office is locked during business hours. Had to find a different storage facility. HORRIBLE business practices.

Fast service and they will go out there way to accommodate your needs.

Fast service , kind manager she insured me on everything I needed to know and I know I can be a difficult person

Worst place ever. I made my reservation online and I’ve been here with my loaded vehicle for 40 minutes now at 11AM Sunday January 22 and there is NO ONE IN THE OFFICE. I can’t get in using the access code until they verify my ID with the manager. Who is ABSENT. AVOID THIS PLACE. I’ve called, left voice mails and NOTHING. Don’t care about you. Just shows how much they care.

Excellent customer service & professionalism by Jamaica was very pleasant and easy to sign up for. Recommend for the customer to join if they need storage! Keep up the great work! 🙂

Jamaica is an incredible asset to this facility. She showed up early to meet my fiancé, William, and was both professional and personable.