Public Storage Self-Storage Units at 3732A Westheimer Road, Houston, TX
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
5'x5'Online only price$ 35/moSmall 5'x5'
$ 35/mo $47Best Price Label
- Climate Controlled
5'x10'Online only price$ 48/moSmall 5'x10'
$ 48/mo $63Best Price Label
- Climate Controlled
7.5'x10'Online only price$ 73/moMedium 7.5'x10'
$ 73/mo $97Best Price Label
- Climate Controlled
10'x10'Online only price$ 95/moMedium 10'x10'
$ 95/mo $126Best Price Label
- Climate Controlled
10'x15'Online only price$ 198/moLarge 10'x15'
$ 198/mo $264Best Price Label
- Climate Controlled
10'x15'Online only price$ 239/moLarge 10'x15'
$ 239/mo $318Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x20'Online only price$ 288/moLarge 10'x20'
$ 288/mo $384Best Price Label
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near Houston
Resources from the Help Center
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River Oaks-Afton Oaks Self Storage Near Loop 610, I-69
This Public Storage is located on the west side of Houston in the River Oaks-Afton Oaks neighborhood. Located on Westheimer Road just east of the 610 Loop and just north of Interstate 69, this facility features a large selection of indoor, climate-controlled storage units in a variety of sizes. This location also offers outdoor storage units with drive-up access for customers.
A manager lives on site at the property for additional customer service needs.
Lighten the load for hiking and biking trips to River Oaks Park with the help of a 5x5 unit to store boots, backpacks, bikes and gear all year-round.
Businesses – small or large – can always use some extra space. A 10x10 or 10x20 unit at this location is a great way for companies along Westheimer Road to free up some extra real estate in the workspace.
Families throughout Afton Oaks, River Oaks, Greenway Plaza, Upper Kirby and the Uptown areas will also find this as a convenient location to store everything in one place during a move or remodel, with the help of a 10x30 unit.
Open 7 days a week and with its easy freeway access from I-610 or I-69, this Public Storage provides a high level of accessibility, combined with affordable storage options, to make for a premium self storage experience.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 314)
This property is very clean and the customer service is amazing I had a lady named Mya she was super helpful amazing place
Mya was very helpful, she made everything so easy for me. She was attentive to my needs and listen to me ! She definitely deserves a raise she really went above and beyond
I no longer needed the storage unit. Mya Flores, the new manager, made it so easy for me to check out. She immediately checked that the unit was cleared. I had an email before I got home that I was checked out and would no longer accrue charges. If I ever need more storage, I will certainly return there.
They NEVER answer the phone and office is locked during business hours. Had to find a different storage facility. HORRIBLE business practices.
Fast service and they will go out there way to accommodate your needs.
How much notification do I need to give Public Storage before vacating my unit? Is there a final inspection after vacating my unit?
Fast service , kind manager she insured me on everything I needed to know and I know I can be a difficult person
Worst place ever. I made my reservation online and I’ve been here with my loaded vehicle for 40 minutes now at 11AM Sunday January 22 and there is NO ONE IN THE OFFICE. I can’t get in using the access code until they verify my ID with the manager. Who is ABSENT. AVOID THIS PLACE. I’ve called, left voice mails and NOTHING. Don’t care about you. Just shows how much they care.
Excellent customer service & professionalism by Jamaica was very pleasant and easy to sign up for. Recommend for the customer to join if they need storage! Keep up the great work! 🙂
Jamaica is an incredible asset to this facility. She showed up early to meet my fiancé, William, and was both professional and personable.
They work with you and also amazing people
Absolutely fantastic place to Store!!! The Manager Jamaica is by far one of the best managers I’ve had the privilege of working with at a storage facility.
I like this location. It's clean and Jamaica is always nice. She helped me download and navigate the new app features for access too.
Jamaica is very sweet and helpful! She made our unit switch easy!
I rented a unit at a different location but I couldn’t stop by that particular location before leaving town, so I decided to stop in to this location to see if I could resolve a technical complication with my unit. I arrived first thing in the morning and was met by a staff member named Jamaica. Jamaica listened to me describe my problem and immediately jumped online to try to find a solution. She quickly came up with a path to resolving my problem and even made a few phone calls to make sure everything was in order at my unit location. I was so relieved to have a solution to my problem and I couldn’t have asked for better customer service. Jamaica was awesome and would trust her to help me with any problem!
Great location. Staff is helpful. The only that is absolutely ridiculous and aggravating to use is the elevators. To many safety Parameters makes it hard to use and causes delay
I used this facility for two years and didn’t have any issues. Cleanly and secure. But the best part was the customer service by Tiara. She is absolutely amazing. I was told one thing about payment for vacating and then another happened. But she promptly fixed it! Thank you so much Tiara!
Jamaica is definitely one of the best customer service representatives I’ve experienced in a very long time. My moving experience was awful and public storage was closing a few minutes before me arriving. She was so sweet and understanding and waited for the moving company to finish unloading before leaving for her shift. She didn’t just stop there with the hospitality, today I arrived and my car battery died. I panicked and asked her if she by any chance had jumping cables. She did and opened my hood and put the cables on for me. I had no idea what to do and very grateful she was her. Jamaica deserves a promotion and raise. Thank you Public Storage for hiring such an amazing person. In the world we live in today acts of kindness are priceless.
Jamaica was a pleasure to work with. She was very informative and make each step easy. The customer service was exceptional and I recommend this location.
The elevator button for the 4th floor has been punched out for a month. Cannot call the other elevator without employees help. This is ridiculous, should have been fixed weeks ago.
Im from Beaumont Texas but have family in Houston Texas , and we needed help with a storage unit. I have to say this is the best customer service I’ve ever had 27 years of my life . This young lady was so helpful and has extraordinary customer service skills she was awesome I will definitely giver her a raise if I was her supervisor thank you guys so much for your service and for having her as an employee ❤️❤️
After a very frustrating day of moving, i had the pleasure of meeting a member of your staff Jamaica and made the rest of the process easy, simple, and pleasant. She is such a joy and a big help to the establishment.
Very nice property manager helped me with all my concerns.
I have had several interactions with Jamaica during a difficult moving situation. She is so wonderful and helpful! She went above and beyond to help me, with a constant smile on her face! She is compassionate , hard working and a true blessing! Thank you!
A big Thank you to Jamaica for being so helpful with my son’s situation having to switch storage locations, while he’s in Chicago!
The facility here was SO clean and SO well kept, and very safe and secure! I would super super highly recommend this public storage for anyone who needs to keep their belongings dry, safe, & secure! Great management team! great experience!
I spoke to the property manager, Jamaica today, and she was very friendly and helpful with my questions on storing my belongings. In addition, she let me know what kind of lock to buy, which was again helpful! After I made my reservation online, Jamaica called me promptly to confirm my reservation. Moreover, I appreciated her relaying to me to have a "blessed day." Two thumbs up! :)
Terrible leadership. Terrible experience. Don’t waste your time or money.
Huge vouch for Jamaica she made sure to help me down to the Last second and even helped to fix a issue for me. And provided a solution. Great customer service.
Jamaica provides great customer service and super helpful
Jamaica was very helpful and responsive. She answered all my questions and requests promptly!
Jamaica was a big help in every area of assistance
Jamaica is the absolute best! I've had a majority of my things stored here at the westheimer location for a while and she's always gone above and beyond to help me. I've literally walked up to the door at opening time on the dot and she's greeted me happy to help. I've had no issues with my unit.
I just got off the phone with Jamaica. She could not have been more kind and helpful. Real customer service oriented. Thank you.
Awesome and fast, recommend for quick storage
I am impressed! I needed to see a the size of the unit that I’d be renting. Jamaica was in the office to help me. She showed me the unit and told me all the info about the property. She was extremely professional and friendly. Great customer service and the facility is clean!
Jamaica was a great help
I L O V E The Amazing Staff at this location! I am not a fan of Public Storage’s phone service team, but any time I come into this location I always receive top notch service! Jamaica was/is fantastic, friendly and so helpful! If I don’t use the app, then this is the location where I conduct my business.
I used to look forward to coming into this office to be greeted by Carrie’s smile and wonderful spirit. Now I hear she’s gone and the office feels cold and bare. In all these years, no one has ever worked as hard to keep their customers as happy as Carrie did. #BringHerBack Public Storage
JAMAICA is Wonderful! SOO Intelligent, Courteous, Helpful!! A GREAT EMPLOYEE! She deserves 10 Stars!!!
Great customer service at this location. I dealt with Jamaica she was on lunch break. She stopped on her break and still took care of me. I really appreciated that and highly recommend this location
Wow, what can I say about Carrie the manager. She will do anything in her power to keep you happy as a customer! Best customer service and storage unit experienced. Super friendly and nice hearted person. May God continue to bless her at her job. Thanks Carrie!!
Of all the storage places I’ve used throughout the years, this place is by far the BEST! Even the Property Manager, Carrie, goes OVER and BEYOND her call of duty to keep her customers HAPPY and everyone just LOVES her there! I came in to rent a space and 2 other customers couldn’t say enough about Carrie and the facility and if I chose to go anywhere else, I’d be making a BIG mistake! Thank you Carrie for proving them right!
Carrie is a very professional and efficient property manager
Carrie was great! Very efficient and knowledgeable about the storage. Highly recommend!
I’ve been a customer for 4 years. High turnover horrible customer service. Saturday came before 5 no one in office. Today one person working was in my unit building asked if she would cut off lock. Then called 10 min later waited 20 min she never showed up. Also bomb for rodents and bug regularly. Also d seee online went through my unit during my rental period. Photos.
Great experience renting at this property the property grounds were very clean Carrie the property manager was very professional and kind and she made our process very easy! Thank you Carrie!
Complete joke and waste of time and money. Took a month to get a refund for a unit I never received access to.
Carrie was extremely and friendly. We had a great experience. We have had a storage unit for 10+ years at this location and have always had wonderful service.
Awesome job by Carrie. Got me what I wanted super fast and at a fair price. Supply store on site was perfect for my needs. She killed it!
We have 2 storages in this facility. The staff is always extremely helpful & the property manager Carrie goes above & beyond!
Love Carrie! Extremely sweet and helpful. Has one of the best personalities. Definitely coming back to her for my storage needs 👌🏼
Carrie is very helpful and friendly!
There are a lot of storage places. So what makes one better than the others? For me it’s customer service. The manager Carrie is absolutely amazing. She went above and beyond to not only help me get an affordable unit but also find me one on short notice. When you have someone that actually cares it makes a huge difference. Thank you so much Carrie! Public Storage…never let go of her!
Carrie, the property manager at 3732 Westheimer, is very professional & easy to work with. We recently vacated a unit we’d occupied for 27 years & she made the process a breeze.
Carrie provided me with amazing customer service! She was quick to respond to my request and gave me thorough answers. Thank you, Carrie!
Thank you for the great service and understanding. Carrie you rock! Give this lady an award! 👏🏻👏🏻👏🏻
Carrie is great. Easy setup. Good pricing.
Carrie is the best.
Carrie is Awesome!
Carrie the Manager At 3732 Westheimer Road Houston 77027 She is best.. She made sure that she went through all steps and rules and more so very knowledgeable and very thoughtful.
Carrie is awesome! 5 stars!! The BEST MANAGER EVER!!
Carrie is a very courteous & professional manager. Carrie made the registration process smooth & effortless. Carrie has a friendly demeanor & is definitely an asset to PS.
Fantastic service!! Carrie, Erika.
Came in for a new reservation and Carrie made the process extremely easy. She also suggested the mobile app which I'd fantastic at my age. Thank you Carrie.
Carrie has such a wonderful personality and such a great spirit and attitude. Just love this new manager
Such a good experience with this storage place , came to pick up an auction storage and carrie was so friendly and kind , would totally come back 😊
I have been with this storage facility since 1996 and Carrie is by far the BEST property manager we’ve had yet. Thank you Carrie for you wonderful spirit!
Carrie was super helpful and friendly.
Came in to see about some units and Carrie was able to give me plenty of information to be able to do so, She made it seem quite easy. Professional and willing to listen and help where needed.
Angela was so helpful and accommodating. Recommend anyone looking for a storage place in this area to come see her so she can help you out like she did for me!
Carrie is wonderful; very helpful. She was able to accommodate and upgrade our space size immediately.
Carrie was AMAZING, extremely helpful in a difficult situation. Super willing to help find a solution!!!
CARRIE is by far the most helpful employee I’ve experienced, across the board. She helped me move in and made the whole process seem less, all with a big smile!!! I couldn’t be happier with my experience and next time I need a storage unit, I will only be renting here!
Carrie was extremely graceful and helpful today! Made a difficult day of moving much better. Thank you!
Carrie was very helpful in my experience at public storage. I caught her making a much needed security round. Thank you, Carrie!
Carrie is so helpful! Very accommodating!
Professional, courteous with a great attitude. Carrie is the best!! Rob
The place is great. Carrie was extremely professional, courteous and helpful.
Carrie was so friendly and efficient with everything I needed ! I wish she was the manager of this location because my experience with her was flawless! Hope to work with her again in the future !
Carrie is the best !!! If you have any questions or issues she is the girl to go and asked for help !!! A+++
Great service from Carrie - she explained everything in details and provided a great customer experience
Carrie is excellent. She was very helpful with resolving my issues. Thanks
Came in to look at my reservation space and Carrie was amazing showed me the space was nice and friendly.
Ok sooo I don’t do a lot of reviews but today at this store’s location my experience was amazing! Thank you Carrie for all you help, I had just called for info on doing an eRental online and Ms. Carrie was very knowledgeable and answered all my questions ,again Thank You soo much I will definitely tell friends of mine to come here 😁
I had an online issue with their website. Angela was very helpful and eventually the problem was resolved. She was very patient and helpful. Thanks Angela!
Angela was great with our unit transfer and made it an easy transition.
Went in to pay my bill. Angela always nice to me. Keep up the good work
Angela was the biggest help. I gota storage unit that was to small and before I knew it she had the size I needed and was ready for me in minutes. Public storage needs to make all there employees like Angela.!
Angela was wonderful to work with. We strongly recommend using this location for your Public Storage needs
Angela was a true ANGEL! She was a 10 in every way. She is efficient, so helpful beyond words, kind and understanding with older people. I can’t say enough about her. 10, 10,10,10
The manager their was very rude and very unprofessional and was no help at all.
Had an excellent experience with Angela. She is so awesome about getting us setup and dealing with any of our questions.
I have booked a storage unit online and had issues checking in, Angela, lady who takes care of the location was there to help and she took care of it all nicely. Im thankful to her for her brilliant customer service.
I reserved a unit which was no longer available when I got there. Angela was able to get me another unit for a BETTER price than the one I reserved. She is very personable and helpful. Kudos Public Storage. 👍🏿
This is by far the best location ever. The property manager Angela took her time and explained the rental process to me . I will be coming back to this location to rent my storage space. Great work Angela you deserve a raise
Okay! Let me tell you that this location is the best I’ve been at so far. I was looking to rent a space here but sadly they didn’t have the size space I needed available. Diamond was so patient and took her time explaining the different sizes to me and she even went out of her way to find me the perfect space at a different location, I absolutely adore her! Definitely will be storing soon!!.🥰✨
Angela was super very helpful.
Angela was wonderful. Very knowledgeable when it comes to her job. She’s the best Property Manager I’ve seen at this location so far. Highly recommended! Reasons to continue to store here
Angela was a great help when I visited. She's really personable as well and took care of everything I needed. It's a clean facility and has everything we need.
April was very nice and attentive in assisting me with auto pay with a very positive attitude! I have enjoyed being a customer at this location as everyone always goes above and beyond to assist me with my needs! I recommend this location. Thank you April !
Angela was courteous, patient, and helpful. Answered all my questions clearly.
Excellent service. April was professional, courteous and very helpful. My transaction was completed quickly and my new storage unit was clean and easily accessible. Location couldn't be better.
Angela answered all my questions and more. She was able to assist as me in getting the exact storage I wanted. She was very understanding + followed all safety procedures. I felt very safe and confident in my storage room.
We were shopping around for a storage unit around that area and decided to stop by this particular location to have a look at the unit as well as pricing structure. We met Angela and she was extremely warm, welcoming and professional. She took the time to explain things to us and also showed us the unit as well as helped us understand what size would have been perfect for us. Angela was exceptional in providing us an awesome customer experience. I commend Angela for having a great positive attitude. These are some of many qualities that will take her towards success. Thank you for being YOU Angela. Keep it up ! Adrian Wong.
I will start with a WOW!!!! From the time I stepped in to the time I left Angela displayed courtesy, experience and professionalism,. She is very knowledgeable and was able to answer all my questions. I must say she keeps the location clean and tidy; Angela is the reason I ended up renting here.
Angela was extremely helpful. I highly recommend this location because of Angela's knowledge over the phone and it is such a convenient location.
First time made reservation was Sunday and Kamecia called right before letting if needed prior to moving because closing soon. I did show up because I was busy but I thought my reservation was good. Unbeknownst to me, their system cancel my reservation when I am on August 8th. She sat me down and guide to reapplying for new reservation. Helped me pick size of unit. I was so stressed, but Kamicia took care of me. She is very knowledgeable about Public Storage and was best for me. One of the best customer service I gotten in a long time. One happy customer!
Kamecia does an outstanding job! Her customer service skills and attention to detail add a tremendous amount of value to your organization.
Kamecia was very friendly, professional, and very experienced in how to provide great customer service. In fact I recall complimenting her on how friendly she was throughout my time at the counter, paying my storage units. It is so rare these days to enter a business and receive great customer service with a smile.
I actually have a storage at a different location where I use to live, which is a drive. When I don't have time to make that trip I come to this location to pay my storage fee. There's a young woman named Kamecia who works there. She always has a smile on her face and is very welcoming. Any questions I may have she is always willing and able to see to it that I get accurate information. Thank you for going above and beyond. Great customer service.
Literally in the midst of of them storm I had to pick up moving supplies(grrrr in the rain)! But despite the horrible weather i made it into this location yesterday to buy my boxes etc. and talk about Superb customer service. Already irritated and wet the sales rep Kamecia Cooper was so very helpful offered napkins to assist me (the drenched lady) dry off too kind and thoughtful and as if my mind wasn’t already boggled she helped me select t the correct size boxes for what i needed. Needless to say she got me in and out quickly so i could get out while the rain slacked up! Thanks again even in the mist of me thinking “what a day” you made it better just from your kindness and thoughtfulness. A+ from me for sure customer service expectations exceeded!
I've dealt with a few Public Storage locations. The people who work at this one are by far the best I've dealt with, especially Kamecia. She's genuinely got a good attitude whenever I go there and she cares. She's always gone out of her way to help if she can. I've been there for about a year now and both her and the rest of the staff have treated me well on several occasions. I rarely write reviews - would highly recommend these folks.
I just wanted to say every time I come into the Houston/ Westheimer Weslayan location the service here is so professional and interpersonal. Kamecia and Tamika are both very helpful and knowledgeable regarding there work knowledge. I appreciate there service.
We hace been doing construction Work at this property.The property mánager Kamecia every morning always greeted US with a smile and goodmorning.Nice young Lady with paientice.Keep up the good work and great attitude.
Thank You Ms.Tamika for your excellent service and we are happy to continue with our Rental Unit at this Public Storage.
I have a storage at another location, but i always pay my bill here. The lady Kamecia is a very happy and bubbly person i just love her personality and smile. Very sweet person. She is a keeper.
Great staff here! Kamecia was very helpful and wanted to make sure that I understood exactly what I was completing. Facility is nice was well!
Stephanie was very helpful and fun!
Kamecia was wonderful. She was able to answer all the questions I had about the property. Made the moving process easy..
Strphanie was awesome!!! She helped me find the right size storage for me, got me a promotion that I didn’t know I was eligible for so i am happy for that. The store was clean and the storage locker was clean too.
Kamecia is such an amazing lady with an infectious personality. Her attitude is amazing and she is personable. I would definitely recommend this place it’s amazing you won’t leave here without being satisfied. Kamecia took time to answer all our questions and understand what we needed! She was very professional, Thank you for having such an amazing person. Kamecia is an asset to the company. She should get a pay raise for sure. I will recommend this facility to family and friends! THANK YOU! THANK YOU! THANK YOU!
Stephanie made the process super easy! I’ll definitely recommend this location.
We chose this because it was the closest Public Storage. There are probably other storage companies but we wanted a familiar name to store the important. This location is maybe a block away from the Apple store and St. Johns. A pretty safe and secure location. From all the public storages in this location, this seems to be the best managed and maintained facility. The staff is polite, professional and actually very honest. and I can tell actually enjoy helping new customers such as ourselves. They answered all the questions about security and protection and prices. I really liked a particular manager, Tamika, who apparently makes people around her at ease with her management style.
My Name is stephanie i work at this location and its very clean and everyone here are professional
I am giving this a 5 for the actual process of signing a contract for the unit. Kamecia was in the office, showed me the unit, explained everything to me, and answered questions I had at that time. Everything was easy and she gave me some history of the facility. BecauseI have not actually started using the facility yet I cannot review anything else other than my first impression.
Good location. Easy to get a unit. Kamecia was very helpful in setting the unit up.
Stephanie was very nice and friendly this storage was very clean I will definitely recommend this place to friends and family
The Store was very clean and Stephanie had an terrific attitude.. I would recommend that location to my friends...
Stephanie was fantastic to work with. She answered all of my questions and helped me get the type of unit I was looking for. Highly recommend.
Kane is was great to work with! Very clean property and easy to rent from.
We needed storage ASAP and Kamecia responded very quickly to our email request for information. We have affordable storage and got it very quickly.
Great customer experience by Kamecia and her team. I came in looking for a unit and was immediately helped. Highly recommend!
Stephanie is awesome and got me checked in early without any trouble at all.
Shawn is the best she’s always helpful and willing to help the place is always clean and smiles are all around Shawn has very good customer service and good phone skill she’s very friendly thank Estella Green
When I was really feeling terrible, having got a very unfair treatment from a former employee, Tamika tried to tell me to not be bitter against the company. She was extremely reliable for the advices. I transferred today in the same property instead to transfer to an other company. She is an asset for Public Storage. Best wish and thank you to Tamika. Claude
Ms. Tamika was very helpful and knowledgeable. I appreciate her advice and customer service! She was positive and gave me good details about my purchase. This kind of great attitude and service will only lead me to become a loyal Public Storage customer! Thank you! -Nina
Tamika did a excellent job from start to finish. Her professionalism, knowledge, and overall friendliness made the transaction smooth and seemingly effortless.
Tamika was the best! She patiently walked me through available units even though it was brutally hot that day. She was friendly, knowledgeable and gave exceptional customer service. This was our second unit at this location. Well done, Tamika!!
I walked in 2 minutes before closing time and was given the most excellent of service by Tamika! Great attitude, super positive and very professional. She really made me feel like she cared and I think this experience alone will make me want to always complete my storage needs through Public Storage! 💯
Love Public Storage great employees great staff clean and safe locations
Roneasha is excellent
Ronesha is an asset to this location!
When we went to this location, this Lady Roneasha, was such a big help to us. She showed us around the property and explain everything to us from pricing to moving in and gave us assurance that our property is safe and secure. I promise to recommend this location to my friends and family member. Thanks for the help and keep up the good work.
RONESHA.IS.THE.BEST!!! I agree with ALL the glowing comments for Ronesha! She gives the Gold Standard in Customer Service! What a valuable PS employee she is. SHE truly makes moving a pleasurable experience. SO thankful for Ronesha!!
Roneasha is the BEST! She took care of all my storage needs. She is nice, professional, helpful, and friendly. She made this experience extremely pleasant!
Ronesha took such great care of us! She was so thorough and explained everything we needed to know in detail. Such friendly customer service is hard to come by - I highly recommend Public Storage and Ronesha!
This was Mharti's favorite self storage center. I miss him already.
Roneasha was extremely friendly, bubbly, and helpful! She showed me to my unit, and tried to give me the best she had available. She was professional while being endearing. Once we agreed on the unit, she informed me of the products she had for sale to help with moving stuff in.
RATS RATS RATS. They raised my rent on the third month, and continue raising it. Ought to be illegal. I was out of the country for 10 months watching my rent rise. RAT INFESTATION. Not sure what condition my items will be in when I have a new home to move into. Disgusting. Look at the photos, rat droppings everywhere.
I have never had such amazing customer service. In my case this was an unpleasant life situation causing me to have to put my life's belongings in storage. But Reneasha is incredible, she was kind, patient and very helpful. She went above and beyond helping me with a unit. She was concerned about me as a person not just a payment...the unit I needed had recently been repaired due to a small leak, she had not confirmed the leak was repaired yet and didnt want me to risk my belongings in there, so she found me another unit at the same price...I highly recommend this facility. Ask for Reneasha she is amazing....
Manager was super helpful, easy registration
Roneasha was more than accommodating a nd considerate to my needs and situation and emergency needs. Extremly patient to last minute changes and It woukd have been much more difficult without her help. Just because of how she treated Me, Ill never use another storage competitor. Than you a million times over and you have a customer for life.
My name is Djimon, I went In to rent a unit and Ronesha was beyond helpful! She made sure I knew how to get in and out and even gave me a tour. The property and facilities were super clean, I definitely recommend this location!
Very professional, friendly, and knowledgeable. Great person to work with. An asset to public storage.!!
Tracy is professional, friendly and always very helpful!!
Alvaro always gives exceptional customer service!
excellent customer service!
Awesome place quick service
Very friendly and helpful.
The young man who helped me was very nice and informative. His name was Alvero I believe.
Good service, awesome management, and great location! 10/10 would go again.
Tracy was an awesome and amazing help on an extremely short notice. Thanks Tracy!!!
Alvaro is great super customer service
I received the best customer service today ,from Alvaro, at the Public Storage location at 3732A Westheimer. Alvaro was extremely professional and thorough with my rental process. He took the time to show me 3 different unit options that would best fit my items. I have been in the hospitality industry for over 12 years and I would like to have an employee like Alvaro work for me.
If I could give 1 star to this facility I would. Only rent a unit here if you want your possessions to be covered in rodent feces. The actually storage facility will not assist you in any way and refer you to the insurance company. Unfortunately, the insurance company will only cover $250 worth of damages from rodents. I understand that there are factors which cannot be controlled by humans (i.e. floods, fires, theft) but rodent control is not one of them. The incompetence at the front desk is also quite astounding; if one was to write a textbook on this topic, I would study this public storage unit first! Don't waste your time or money here, there are too many options around town and the units are far too expensive to suffer in this fashion. I have attached some images to help in your decision making.
Tracey was extremely helpful and a pleasure working out my storage needs...
I had a very pleasant experience working with Tracy and Kesha. I worked with both of them on separate days and they were so knowledgeble, kind and made it a fantastic experience. I'm sooooo glad I came to this location for my storage needs. These two are the best!!!!!
Kesha was great with the info friendly customer service and very nice gave us 2 bottles of water because of the heat clean place
Tracy was super helpful and accommodating! This location is awesome too, with great prices!
Miss Cynthia is one of the best! She assisted with my storage rental and gave all the information that I needed. Overall super great experience!!!! Miss Cynthia, you made my day!!!!!!👍🏾
The price seems to be okay for storage make sure if you hire movers they take their time storing your things in the storage unit all the way up to the ceiling organize your furniture against the walls and boxes on top of your furniture living the walkway down the middle, I did have some issues with Pest Control looks like something was eating on my Turkish rug that I had there's an heirloom in my family since the fifties make sure they put down a bug bite and Pest Control in your storage unit before you move in and after once a month don't be surprised if your rates will get increased within 6 months or 12 months significantly
This location is not wroth your money! DO NOT rent here. The elevators area broken all the time and are an ongoing safety hazard!! The AC in many areas doesn't work or breaks down and they take weeks to fix. The are painting and working on things that don't matter but it needs new roof which leaks, new elevators, new AC and most of all stable manager!!! Zero stars
This might be a slightly newer facility but the lady who was working was unhelpful, made rules about a $20 lock they sell despite having over 65% of the locks not be the type they sell. Next would not except the insurance I had obtained and said that we had to pick one of the plans that they provided then we could try to remove the insurance cost at a later date. Started to make the contract then decided to look elsewhere due to all the extras now being added and as we left she is screaming at us from the building as we are walking to the care. NEVER EVER.
I would definitely recommend using this storage facility. The location is great and customer service was perfect. Ashlie was Awesome helping me figure out what size storage I needed and all my other questions. I will be telling my friends and family to go there and ask for her.
Everything was good until they removed loading carts from public area. Its like you have to bring your own dolly. Ridiculous
The best customer service experience! Ashlie was great!!! super friendly and helpful, she answered all of our questions and helped us find the best unit to suit our needs. I definitely recommend this storage company.
Ashlie was very helpful when I called for pricing for my things I need stored. She was patient with me and answered all my questions. Kudos ashlie for your customer service
Ashley was very helpful, friendly and cheerful in answering my questions and explaining the options for renting a space and the terms of the rental contract.
I went in to public storage where I was greeted by Ashlie who was very friendly and I had been so stressed out about my moving and not knowing what to do or what I needed but she helped me out so much to do so. Ashlie is very great and I'm very appreciative of her.
I went in to as some questions beacuse i was moving soon and the customer service there is so awesome the lady in the front was soo nice i believe her name ks Ashile she was helpful and so paitent with me i will be coming back n recommend anyone here
Ashlie was wonderful and very professional.
They waived my late fee immediately after I explained the situation without giving me a difficult time.
Cynthia is awesome, extremely helpful and friendly!!
Customer service is outstanding. Cynthia was very helpful and efficient. When our old storage facility sold, we had to vacate and she made the transition seamless and very easy. Highly recommend!
Ashlie was amazing!! Knowledgeable, friendly and great sense of humor. She was a great help and an asset to Public Storage!!
Ashlie could not have been better. She gave instruction, showed me an empty unit etc etc. 100% impressed. From the blue MB
Ashlie was very understanding an helpful. Great customer service representative!! Will refer this location to family and friends:)
I've rented at many locations and this location is by far my favorite. Cynthia is extremely helpful, very friendly, and always willing to go above and beyond. I highly recommend this location!
Cynthia is so wonderful and she is a star... I would recommend anyone to choose this location because of the outstanding service she gives and you will receive... ⭐️⭐️⭐️⭐️⭐️
Basic self storage facility. Climate (humidity) controlled units within the building, and normal ones you can drive up to.
I absolutely do not recommend this storage unit. When we first moved in till today the elevators do not work. One day they will start and the next day they are down. Why we still kept this unit? The day we moved out it started to rain so we went to the first unit that was available.
This storage unit is a nightmare. Indoor units are not climate controlled like I expected and their elevators NEVER work. Complete waste of money
Property manager was very friendly and helped me out greatly. Service was always great and they helped me all through my time there.
This place is great! Tanisha is wonderful and very helpful. She goes above and beyond for her customers. I highly recommend this place.
Patrick and Tanisha were professional and courteous. They made renting the unit easy and friendly!
We have used this facility two years in a row now for summer storage. I'm highly satisfied. Tanisha was exceptionally helpful.
Tanisha was very knowledgeable and helpful in initiating a storage unit
I really enjoyed my experience here the staff was very helpful and very patient with me.. property was very well kept I totally recommend this property to anyone that is looking to store their valuable items
I would recommend this location to anyone. I have a storage unit at another location but due to work I often stop by this location to pay my bill, each time I stop by Tanisha is always friendly and ready to help, she's so patient and knowledgeable to any questions that I have and anytime that I need any merchandise she's always very informative on what she has or any discounts going on. If this location was more convenient to my living, I would definitely transfer my items here!!!
Tanisha was awesome! Very polite and super helpful!
Tanisha was very helpful! I originally scheduled to have a unit that would have been too small for my things, Tanisha was on it and got me in the right side unit as well as a VERY affordable price. Thank you again Tanisha!
This place just wants to watch the world burn. You begin your delightful storage experience with a rude employee. After passing her, you can begin hauling your cart full of junk up and over a a ridiculous hill. This makes a fun-for-all ages game of "which valuable item will fall off the cart first?!" to which the winner is guaranteed entrance into the unit via two sets of automatic doors that don't work. Door number 1 gets you a door slam in the face and door number 2 may or may not even open! Door number 3 and 4? Flat out broken. Once you have passed through the beginning phase, onward you go to enjoy your climate controlled as-hot-as-the-outside storage experience.
Great experience with Tanisha. Very smooth move in and I was happy with the set up.
Patrick and Tanisha was great! Patrick was very quick with the rental process. Would highly recommend renting here.
Tanisha was fantastic. She even remained open a few minutes to make sure I cold get out of my unit. Fantastic !
Patrick assisted us in a professional manner. Thank you!
Patrick is great!!!!!
The manager Patrick was great.
Came in to purchase boxes for a project I am working on. The Manager Patrick was very helpful. He greeted me as soon as I walked through the door and even brought the boxes out to my car. I would highly recommend to anyone that is looking to purchase either a space or just supplies to do so from this guy you will get the upmost service. Public Storage has a great worker on its hands! Thanks again Patrick for your help!!!
Great location. Good service. Patrick is fabulous employee, always helpful and polite even on my worst/cranky days...0:) Would highly recommend the facility. Sincerely, Jurate Kopecky
Patrick is amazingly helpful and professional I would highly recommend
Patrick was very professional and efficient! Couldn't have asked for better service!
Patrick was great. Thanks for the help leasing my space today!
Patrick was incredible and I want someone else to know, especially the company who employs him. His customer service skills went above and beyond great. He was compassionate, polite, respectful and patient. Not the average qualities of a young man who sits behind a counter by himself during the day. Here's what happened. Here's what you should know about your exceptional employee. An older woman came to the door as he was about to show me my new storage space before I signed a lease. He knew her name, greeted her and asked if she could wait a minute for him to show me this space. But after she looked at him, almost as if she didn't understand, he asked me if I wouldn't mind if he took care of her. He went behind the desk and she began to sort through her bags and papers and envelopes that were all double wrapped in plastic bags to protect them in case it rained. It took her a while and he never showed impatience or annoyance. He pulled out blank checks and handed them to him and he clearly knew the drill. "Would you like me to fill this out for you?" "Yes," she said. He took one check and returned the others. She stuffed those into her bag as he filled out the check, handed it back to her to sign and gave her a receipt. After she left, he showed me my space and I signed the lease. But I was so impressed by his careful way with her. His absolute respect for her even after she left, he didn't roll his eyes or make an inappropriate comment to me or anything. He was remarkable. Really. It made such an impression on me that I had to write and post not only my comments, but also five stars for exceptional service. Thank you. P.S. Patrick seems ready for a big promotion and possibly and advanced role in the company. You want to keep this guy, challenge him and give him more to do. It will come back to you.
Patrick was great! He was very professional and thorough!!!
Patrick was great. I would recommend leasing at this location.
Patrick was amazing! Great customer service. Clean and friendly service. Professional atmosphere.
Patrick was very knowledgeable and efficient. It was a pleasure to rent a storage unit here. Highly recommend this location!
Patrick was very friendly and welcoming!
Patrick was very helpful and knowledgeable. Prompt, courteous, and professional service.
Patricia helped me through the process. It went very smoothly and took very little time. Great Job!
Patrick provides great customer service. Facility is secured with a great security team!!!!
Patrick was great and I would recommend renting here.
Went into store for some help with boxes and Patricia was very helpful and a nice smile, when I am ready to rent a storage she will be the person I go to and would recommend her and her store to anyone needing a storage space
I stopped By (store# 26426 )on Friday (Nov 13,15) to purchase some boxes, even though the computer was down Tanisha was great, she was so friendly and had great customer service.Truly Help Me Out My Packing Nightmare.Thnkx Alot
Patrick was great. Thanks for the help.
I was instantly greeted by Patrick he was very helpful with the questions I had regarding renting at this location. I would highly recommend
Patrick Washington was an exceptional employee at Public Storage I've rented here for 2 years. Every time I came to the property he was extremely friendly and gave exceptional customer service. I would refer people to this location due to his confidence and I rate him at a 10** Regards Dina Ramirez-Bentley
Patrick was a great help A1 service.
Katie and vivian were very helpfuk
Patrick was great and stayed in contact with me to get the unit I needed I would recommend
Wonderful people, clean, professional
Had a great experience with Patrick was so helpful and knowledgeable
Patrick was absolutely fantastic!!
katie is friendly and provides excellent service!!! ask for katie.
Michael is was great and provided me with great customer service
I went in to pick up some boxes and tape. Patrick provided great service.
Michael was very helpful. He was willing to help me find a storage for my vehicle and personal items. We did run into a problem with one of the storage units, but he found another for me to use in about of seconds. This is my second time using public storage , and I plan to use it again. Thanks again!
Great customer service and very friendly staff. Michael was very helpful at the front desk
Katie and cheryl have been very helpful
Patrick took care of me today. Excellent service.
Patrick was very professional, courteous, and exemplified customer service at it's best! He went extra MILE-S to ensure that I was satisfied in every way. I watched him interact with other customers and i can testify that all (even the phone customers) were treated with the utmost respect. He's the best reflection of Public Storage! I'm 5 star satisfied! (And ...I bugged him with questions over 3 days, and he was ALWAYS the same) Yes, you want to rent here!!!
Patrick was very professional, courteous and helpful! Excellent service!!!
Alicia was extremely kind and helpful. Awesome security in a clean climate controlled environment
Patrick was excellent gave great customer service explained the rental process thoroughly would recommend.
Patrick was great he always gives good service when I come to make my monthly payments.
Great service by Patrick!!!!!
Patrick was very helpful and attentive to our special needs.
patrick was great came in to make a payment on my account and he got my late fee waived and refered me for a job. great customer service
Great service Patrick was a big help
Patrick was great, was very helpful and quick rental process. I would recommend
Patrick was great and knowledgeable the process was very easy and speedy!
patrick was great!
Awesome. Marie was so nice
Patrick was great was knowledgeable of the space I was renting, I would recommend.
Patrick & Marie were courteous, efficient & knowledgeable. I was in & out in no time with my new unit!
Patrick, was awesome. He helped me a great deal. Information, support. Good experience Juan
Great location!!! Currently in the process of moving. The other day I needed some boxes the store manager Patrick was very knowledgeable of the merchandise. Highly recommended
Have had a storage unit here for year, always been good. Bridgechell was very helpful. Recommended
Bridgechell was extremely helpful. She showed us multiple choices and offered suggestions without being pushy. She is professional and friendly and an asset to the company. Thank you!
Michael was very courteous in helping with checking into the storage unit. I had an overall great experience storing my belongings here. It was a safe and convenient location.
Vladimir was outstanding, I'm very glad I came in today and met Vladimir. He was extremely helpful and attentive to my needs. I've been around a couple of places and Vladimir's service is the best. The property is kept very clean. I highly recommend Vladimir WHEN you come here.
Great. Vladimir was very helpful and efficient!
Great customer service. Awesome experience! Very helpful!
Great service from katie
Great Customer service and location!
I've been to almost all the ps oranges in greater Houston and the professional service by Katie and the staff there is 1st class-Highly recommend!
Vlad was awesome
Vladimir was professional from when he returned my initial request for a unit. When I got there he helped explain what I should expect. He understood my needs as a consumer and helped pair me with the right program Public Storage was offering. He was quick with the paperwork, to the point I used my hour lunch to come a take care of this and I still have time to sit down a get a bite to eat. This is the place to be. Thanks Vladimir
Vladamir is the guy who took care of me here. He was very cooperative and explained me about storage unit in detail.
Friendly staff and nice storage facility, Vladimir was very helpful
Immaculately clean facility and manager, Vladimir, couldn't have been more responsive, helpful, and accommodating. I continue to look to Public Storage for my storage needs - this is my 3rd storage unit over the years at a Public Storage facility.
Amber was incredibly helpful. This was the first time I had been into a public storage office. Amber listened to what I needed and proceeded to check her property as well as nearby properties. She helped me reserve one at another location as there were none at hers that fit what we needed. She was so nice, friendly - and extremely knowledgeable. She helped us stay with public storage. **We rented the unit she reserved for us today - 4-6.
This place is the best in town! I am getting a second unit already. Ashley was so efficient and helpful. Wish all businesses ran like this . ❤️👍
Ashley is wonderful! Very sweet and helpful. The property is nice, clean, well-lit, and in a great area.
Ashley was great in explaining my options and getting me set up.
My experience is always great!
Amber provided excellent customer service. She was very professional and made signing for my unit a smooth process.
My experience was disappointing. We planned my friend's move on Saturday afternoon, but when we arrived to Storage by 4:30, turned out they do not allow to use carts after office hours (5pm). They lock them in their storage instead. The reason is that they afraid their costumers to steal their carts. All the attempts to convince a reception lady, who was very nice but adamant, to reach manager (Darrell?) by phone did not succeed. My friend, me and other people who came to help, all had to change plans, and come next day. The big words WE CARE in the elevator sounded like a bad joke after all.