Latoiya helped me today with an alternative unit to the one I have and she is absolutely fantastic. Her customer service commitment to me was amazing and her problem solving ideas were beyond helpful. If I were fortunate enough to have a vote, Latoiya is my “Employee of the Year” clear choice. Thank you Latoiya, Tim
Michael was very patient in helping me get my unit.
The manager is great. I needed to make a quick move within the facility and she had me out the door in five minutes flat. ZERO HASSEL. And I didn't have to start over from scratch. I left with plenty of time to run my other errands. 👍🏽👍🏽👍🏽
I believe most people don't take the time to say something positive but they go on if it's negative. That being said I want to take a minute to say thank you Latoya. I've been a customer for around 3 months. I came there with a chip on my shoulder because of a bad experience at a different facility. I came in and was greeted with a big smile and a how you doing that sounded genuine and anytime that our paths cross I'm met with the same greeting. If I was having a bad day she would take a minute to listen . I'm sure this is not in her job description I've seen this kindness with others too. What I don't see us her getting a lot of help. . It's amazing to me that this facility is this clean as it is organized as it is and run as well as it is with mainly just one person and they still have the time to go above and beyond for customer service. The world needs more people with this work ethic. When good time comes for me to move again and I put my stuff in another storage I almost feel bad for that company because now they got a lot to live up to
Ms.T Atkinson was great to work with nice and great customer service!
LaToiya was very professional courteous and knowledgeable. A go to when you want to get things done.
Latoiya was incredibly helpful and provided excellent service during my visit to Public Storage. She was friendly, professional, and made the whole process quick and easy. I really appreciated her patience and clear communication. Great customer service—thank you, Latoiya!
My day started off terrible but Toiya made it so much better. Her customer service was impeccable and her knowledge of the facility was amazing! She is definitely an asset to the business and to the customers!
Toiya is the absolute best when it comes to customer service, her professionalism & willingness to do her job & go above & beyond is refreshing. If the rest of the facilities had a Toiya this company would be on an entire different pedestal. Thanks so much Toiya
After a not so great week, i had a very productive morning with help with my acct from LaToiya. She is a very pleasant addition to this location. Professional, courteous, and wits! She will be my main POC with any matters i may have. She gets it done and with a smile!
Great customer service. Latoya was very helpful and took the time to make sure we found the right fit. I will definitely be coming back and referring friends and family!
Latoiya and Exstacie were excellent. They were informative, helpful, and friendly. It was my best experience yet at Public Storage.
I love this location the property manager was extremely nice and made sure that my unit switch went smoothly . She was very accommodating and kind . I highly recommend
Ms La Toiya was our Property manager, and her customer service is top notch!
Make ger a GM when you can, team!
Thanks a lot for all your help.
If you need help with a storage unit go here and see Latoya. Excellent customer service with a smile.
Latoiya was very efficient and professional when conducting business on behalf of Public Storage. She was able to help me find exactly what I needed with a better price. Thank you!
Jill is always so helpful. She keeps the property very clean
I recently had the pleasure of meeting with Latoiya at Public Storage, and I wanted to share what a positive experience it was. Latoiya demonstrated exceptional leadership and a genuine commitment to customer satisfaction.
From the moment I interacted with her, Latoiya was incredibly helpful and professional. She was knowledgeable about all the storage options and patiently answered all of my questions, ensuring I felt confident in my decision. What impressed me most was her proactive approach to ensuring everything went smoothly.
Beyond her professional skills, Latoiya has a warm and approachable demeanor that makes you feel valued as a customer. It's clear she takes pride in her work and in ensuring that Public Storage provides a positive experience for everyone.
If you're looking for storage solutions and want to work with knowledge and dedication, I highly recommend seeking out Latoiya at Public Storage. She truly goes above and beyond, and her excellent service deserves recognition.
Thank you, Latoiya, for your outstanding support!
-Mel C. 🧡🚗🤸♀️
Thank you so much Latoya you are the best
LaToiya is a nice addition to this property. Very meticulous and customer service driven. Good job public storage.
they where very friendly and courteous and helpful
thank you Kayla
Kayla was excellent. She explained everything and took her time to walk me through signing up . Highly recommend.
Clean and well maintained, access via the app works well. Often, cannot find a hand cart- inconvenient.
Kayla is so understanding and was very empathetic towards my situation,I thank god for her ! Great customer service experience! She is very kind and patient.
I highly recommend this public storage facility. Kayla is an angel that goes over and beyond in service and kindness.
God bless Kayla!!
One of the greatest storage facilities I’ve ever worked with my company has been here for over four years now and have had nothing but excellent service thank you Public Storage team! Especially Kayla!!
Thank you Kayla for 👀 the one thing I left behind. I was struggling so hard, didn't realize how bad I was doing and here you came to the rescue with several flashlights. Not only did you come ready, handy, but allowed me to have light as long as needed. 🔦💡🔦💡 Kayla, your the best!
Kayla was amazing and so very helpful throughout my experience!
Kayla customer service was awesome. She didn’t mind showing me any unit that I asked, and she was very pleasant to talk to. Even help me with my code
Thank Kayla for your help...
Kayla was amazing when assisting me with a transfer. She was very clear and concise with her information and made sure I understood the policy. Very polite and thorough with her responses and assistance.
Kayla was super helpful helping me get situated with my unit. Very kind, polite, and A+ for customer service.
Great place. Kayla was a wonderful, she made the process very fast and easy!!
I came in looking for uhaul to rent a unit and ended up renting a unit with Shelita here at public storage. She was very helpful and friendly, I got exactly what I was looking for!
I am current tenant with Public Storage located at 2840 West Sam Houston Parkway for 4 years and I am really satisfied with the professional and kind service especially from Kayla! I will continue to be a tenant and highly recommend to all my friends and family!
From the moment I walked in, Shelita greeted my mother and I with a warm smile and made us feel welcome. She also took the time to understand my mother storage needs and provided her with excellent options that fit her requirements perfectly. She was knowledgeable, patient, and answered all our questions thoroughly, which helped us make a decision, Thank you again!!!!! for your exceptional service! I highly recommend this facility to anyone looking for a reliable storage solution
Best regards,
Octavia! Octavia! Octavia!!!
She is a very wonderful sweet supportive Customer Service Rep! She explained everything in full detail! We highly recommend this site! She has gone above and beyond! I am Grateful!
Shelita have great customer services all the time. I really appreciate her good customer services especially at times like today. She deserves a raise or something good to let her know to keep up the good service. Thank you 👍🏿
Clean roomy units and cool
Excellent place for your storage needs. This location is clean, climate controlled and the staff is friendly and helpful. Shelita and Kayla were most helpful in assisting me during the rental process and kindly answered all my questions. They are professional and efficient. Thank you! Highly recommend this public storage to anyone needing storage services.
Was a breeze coming, in already with a reservation and Ms Mary was so sweet and easy informative.
Best service I’ve ever had at a public storage! Anesha was absolutely phenomenal. Handled everything professionally and time efficiently. Had me in and out with a smile on our face. Thank you Anesha
I needed to store some of my business things and Luis at the front desk was very helpful and professional. I highly recommend, better experience than what I have experienced in the past at this location!
I recently had the pleasure of working with Kayla at Public Storage and I must say, she exceeded all of my expectations. From the moment I walked in, she greeted me with a warm smile and was extremely helpful in finding the perfect storage unit for my needs. She was knowledgeable about the different sizes and pricing options and made the entire process seamless.
Kayla was also very patient and took the time to answer all of my questions, ensuring that I felt comfortable and confident in my decision. Her customer service skills were top-notch and she truly went above and beyond to make sure I had a positive experience.
Overall, I highly recommend working with Kayla at Public Storage. She is a true professional who genuinely cares about her customers and their needs. Thank you, Kayla, for your outstanding service!
Mel C.
Kayla was absolutely amazing. I was moving into my unit. It wasn’t quite ready yet but the moment I got there, she took care of it right away. I definitely appreciate her cheerful demeanor and ready to help attitude.
Kayla was very nice and helpful.
Miss Johnetta was very helpful . I typically ask Alot of questions and want all details explained and she did exactly that! Which I appreciated.
Johnetta was great in helping me secure my storage space . I am glad to be renting this unit today.
Went the next day to move things into the storage and met a wonderful lady , Kayla.. she was also very sweet, pleasant and professional with great customer service . I highly recommend this storage facility.
Thank you valerie for help me with the unit
Dominique did a great job she got me the space that I need at a great price. Dominique knows her work thank you so much Dominique for helping me
Love it ! ♥️ rashon has great customer service he so sweet ☺️🫶🏼
We were moving and this location was solidly close and reasonably priced. The advertised hours could use a little more defining and management but overall solid.
Really helpful and kind guys.
I always have a great experience with this storage when it was Cube smart. Hope will be the same with the New owner The Public Storage. But so far the new Staff are awesome. Good job with the app thing I Love it have no to key in the pad just use my phone n am done in seconds
Jasmone & Rashon were very help, answered all of my questions and were very professional. Highly recommend.
Storage unit on Sam Houston Parkway in Houston, TX, is very clean, well kept, and secured. I like how it is not accessible to everyone. You have to have a code to enter the building. Rashon was very professional and exhibited excellent customer service skills. He ensured I was satisfied with my unit and also went the extra mile to include my military discount. Highly recommend this storage facility.
Rashon was very helpful. Professional, listened to my needs and helped me find the perfect unit for my price range. I highly recommend this spot for your storage needs. Accessible, affordable and very clean.
Very clean system of storage units. I appreciate the music system playing. It made the space feel calm. My concerns: there is not a visual map of where the units are located. There is not a directional map to show where elevators are located. I entered the wrong elevator bay and ended up away from where I entered. Also, are no lights inside the units. Only in the hallways with motion sensor lights which illuminate as you walk closely to the fluorescent lights along and through the unit aisle. Go there in the early day for good lighting.take a flashlight for clear lighting in your unit. The young man managing the service desk provided Good customer service , pleasant and professional service. .
Very helpful and friendly.
The staff at the Rogerdale location provided excellent “hands-on” assistance whenever needed. This was my first experience renting a storage unit and they were always there for me. Special thanks to Jasmin and her wonderful assistant
Dear CubeSmart facility I rated y'all with 5 stars today because of your wonderful employee Jamine Cole. She greeted me with a warm and welcoming smile. Was very energetic and informative. She explained everything in full detail and she went above and beyond in providing great customer service. Thank you Jamine Cole.
Smart self-storage and very user-friendly.
Jasmine provided the best customer service while assisting me with the application process. I’m pregnant, so she was very helpful in that regard by ensuring that I did not do anything that could potentially harm myself and baby. I will definitely recommend to friends and family. Nice, clean facility that is well kept.
Exceptional service from Jasmine, Kaylin and Rashon! The unit was very clean and the entire facility is managed with great care. Thank you for your service
Safe and secure. 100x better thsn uhaul!!!
Rashon was great and very helpful n patient!
I love this location. Its super easy to get set up with your storage and all of the staff are very friendly and kind!! You do have to leave your ID in order to use a cart which can be a bit of a hassle BUT its because people take them so I cant ,and dont, fault them for trying to actually keep down the lost of carts instead of them not having any available at all. Overall I love them!!!!
Was looking for a storage unit as I’m new to the area and just moved. Needed to store some typical house hold items. Came across this huge facility and stopped in after coming from U-Haul storage and getting a quote from them. Cubesmart was way better with rates, and the property is much bigger and cleaner. Jasmine & Kaylin assisted me, with getting into a new unit. and they were awesome, very professional and compassionate!
These are friends I don’t need 😩 they are bad influences and gave it to me straight ‼️
But they were awesome at the same time. Thanks Kaylin and Jasmine you guys rock! These ladies are very knowledgeable. (For the record I don’t know them never met them before today and they are great!)
We are very happy with our storage unit in cubesmart. Especially how they dealt with a terrible smell coming out of the bathrooms and elevator shaft; they did a good job of discovering the cause and fixing it.
Kaylin and Rashaun were very professional and helpful in assisting me getting storage. They took the time to explain everything I needed to know before I decided to choose CubeSmart. They also offered information that I didn’t know I needed(accepting packages)! If you ever decide to do the same at this location, check them out. The building is clean and neat, tidy and easy to navigate.
It clean & well kept & secure
Great experience... The place is amazing ! The place is clean ! The place is in an excellent location.
But most of all the management team of Kaylin and Jazmine made the process very fast and fun.
Thank you for your help.
Kaylin and Rashan were awesome and only added to the great location and very clean facility. They answered all our questions and guided us to just the right units. Highly recommended.
A+ storage option, very clean building, secured storage with multi-step security clearance to access locker. Kaylin Shepherd adds personalized detailed attention to customers to ensure that every customer is satisfied in every day operations as well as excellence in billing notification to ensure services go uninterrupted.
The manager and assistant manager where both very helpful. They kept it simple so that I could just focus on moving my things. They both have excellent customer service skills. As for the facility itself it’s very safe and quite. I even enjoy the playlist the facility plays.. Outstanding work CubeSmart!!!
This location is convenient located which is why I chose it. I initially made a reservation online to make the purchase easier. When I visited the location I spoke with Jasmine who was helpful, patient and very informative. I definitely made the right choice choosing this location with no regrets!
Awesome experience, very friendly staff, very available! Would definitely store here anytime, Great location!
Let’s start by location, this place it’s so conveniently located, right after the exit ramp and before the entrance ramp to the beltway.
The facilities are extra clean, no odors, no dust! Even the restrooms are spotless! You can get in as early as 6am, all the way to 10pm ! (The other place changes their hours without notice, sometimes from 9am to 6pm)
Prices are very competitive, there’s no crazy fees! (The others charge you $75 for any reason)
There costumer service !!! Now that’s where I’d rate this with a 6 star if it was posible, Jasmine has helped me twice and even allowed me to use my old lock (unlike the other place where they made me buy a new one) the whole staff is always courteous and willing to help. If you are not convinced yet, come give them a visit and see for yourself, can’t go wrong with this place.
These folks are the best! Always friendly and helpful!
Miss Jasmine very attentive and helpful!
Quick, convenient and easy to manage. Everything is ready when you are