Rochell was great, super helpful and informative!
I don’t know the lady name but she’s awesome ..The Hispanic lady with glasses…
Cynthia is a wonderful manager!!!
Cynthia is a wonderful manager!!! I would more than 5 stars if I can
Public Storage has been there for hardest time in my life. I had to move suddenly. All of my stuff is safe and secure. It has been a beautiful experience.
Latoya is very professional helpful and sweet she went above and beyond while helping me. I wish I could give 10 stars ❤️
So excited to find a location that is semi-truck friendly.
Thanks Cynthia for all the help!
I have a couple unit in this location but the service that I get from Cynthia is being horrible and unfair always return or attitude beside that I try to use the public storage website most of the time it's not working properly and customer service 800 number the promise something over the phone and when you trying to go to the next step it's shame will all they promise so for whoever interested in this service there you go think about it before you do business with public storage Good luck in your search. Today I'm at public story with infant her service extremely high recommended very friendly :-) all the time no matter how the days go she always smooth and easy to work with I highly recommend thank you all right
Infant and destinee was awesome , and had me laughing great customer service
Greetings everyone. I’d just like to take the time to comment on how seamless my experience was with Destinee at this location. I had recently come from a location near this one and the hostility I endured was astounding! The agents attitude was so bad that I just could not continue the rental. I let her know that I was sincerely concerned with how our introduction began, however this did not soften the agents “very sour” disposition. But Destinee more than made up for the very poor encounter I had earlier that morning. Destinee’s attitude and demeanor was so refreshing! She left a lasting impression. I definitely would recommend this location to anyone seeking a decent place for their storage needs.
Earlier today Destinee and Cynthia help me a lot with breaking down my payment and why it had a late fee , they’re customer service was great make the process smooth!
Had the pleasure of working with Destinee to secure my unit. She was nice, friendly and professional. They also have great rates compared to other companies.
Cynthia and Destinee had wonderful customer service, they helped me with every i needed .
Cynthia and Destine have great customer service. 😊
Destinee and Cynthia worked together to get answers for me thanks guys
Destinee had a great personality and good customer service
Cynthia was an amazing help in getting me set-up and moving my belongings into storage. Destinee followed up after to ensure my move was successful and help me with a lingering questions. Overall amazing customer service!
Natalie was amazing, plus the security is strong.
Natani, provided excellent customer service for my person today. She was very professional. Thank You
The staff was kind and very knowledgeable. Great experience at this property!
Please give natani and lashonna a 10 star a piece review. They have a beautiful personality and attitude, greeted me with an amazing smile. I would recommend Public Storage to my friends
Great visit been with you guys for a long time 😃
Thanks Brian again - this is my first time moving here and I needed to get a storage for at least a month or so Brian really helped me out and it was quick and fast
We came in & rented a unit. Ms. Bridgette was awesome! She was very patient with me, since I have issues with touchscreens. Very happy to do business with Ms. Brigette & Public Storage
Derrill was very helpful with showing me my space and getting me situated with my move. I recommend every one to visit public storage on 610 and Stella link . Best customer service hands down
Thank you Ms. Natani for showing me to my unit I was so lost
Ms Bridgette was so helpful, very friendly, and when my daughter was waiting too long at the elevator Ms. Bridgeton talked to her from the elevator speaker to make sure she was okay.
As a mom, what Ms Bridgette did to check on my child meant the world too me!!
I was helping my daughter move out of her college storage, she was in unit 2215.
Ms. Yolanda was very nice and professional. From the very jump when I walked in the door she greeted and told me she would be with me as soon as she was done helping another customer. I came from 9320 Main St., where the clerk was very rude and told me she could not show me a storage unit due to her “having work to do”. Ms. Yolanda was able to pull up 3 different storage units and show me. I was very pleased and she was great help. Thank you Ms. Yolanda.
Yolanda was a great person
Relieved a lot help from Wednesday thanx!!!!!
Quick, easy, and very polite! Great service from Shakilah and Yolanda!
Extremely clean. Nice staff.Very helpful.
Overall great experience. I had the pleasure of speaking with Wednesday and she answered any and all questions or concerns I had. Great customer service, I would definitely recommend this location to others!
My husband and I own a business that services NRG arena events. The location is perfect for that! I have had the most amazing customer service from a staff member named Wednesday. She’s always polite and helpful when I call in and she’s always helpful in person as well. She is the most pleasant staff member Dealt with at this location and I really hope they keep her because she really is amazing. My husband and I were considering ending our lease and meeting her has made us want to stay.
Terrible. Keep getting emails to "come secure my unit". Every time I go to do that, I am unable to access. The gate access codes no longer work, and management has been absent the last four times I came by. These times were well within the work day, around 2:00pm, which is well before posted closing time of 6:00pm weekdays. Management never answers the phone, or returns calls.
Terrible management. My door was broken for months and even still takes a man with a healthy back to open. My wife would never be able to get to our belongings. They raise the prices without any hesitation. Mine have gone up nearly 60% in a year. Frequently no one is on site, for days. A gate may be left open for most of a day and when you drive through the facility you will find half open doors waiting weeks for a repairman. Good luck.
Bring back Prime Storage!!!! This place has horrible customer service I've had my storage for over 3 years when it was initially prime storage and never had an issue with them. Now with Public storage no one ever answers the phone no one is ever in the office I've called all day today no one answered I left 2 messages also went to the office and of course no one is there at 5pm when they close at 5:30. I miss Prime storage management the lady was always super sweet never had issues with her now it's gone to you kown what. On top of the horrible customer service they keep increasing the rent.
My experience here was top tier and especially since Cynthia made everything so easy and smooth for me and husband!!! 😊 would recommend to rent here
DO NOT I REPEAT DO NOT COME HERE! Vandalism/Thief is very high here. I don't know how in the hell the ratings are so high?? Had to be an inside job cut my lock, put a new one on cause they were coming back.. but management or no one knows anything right!! Lack of knowledge, unprofessional, horrible mannerism, dirty and unfit for business, restrooms never clean/ look like in years, the 3 females there had no skill besides playing loud music and on the phone infront of customers loudly!!
Please save yourself the hassle and don’t rent from this location. I rented from the previous company which was outstanding before they were gobbled up by Public Storage. Such an unfortunate, MAJOR difference in the way they treat their customers. Customer service is non-existent and they truly DO NOT CARE! I reported a leak and after multiple messages with no return calls finally got someone to answer. The work order had not even been submitted after 10 days of trying to get in touch with them to check on the progress. It took weeks! They didn’t even offer a dry unit. They have the worst customer service that I’ve experienced. Terrible attitudes!
Don’t rent here Cynthia (manager ) always having an attitude my cousin storage unit was broken into she is always going through people stuff be careful don’t rent here I would go and spend my money on some other place more secure like cubesmart !!
This place is horrible! Originally the storage place was under a different company name - Prime Storage. I really loved the people and everything about Prime Storage. Prime Storage was bought out by Public Storage and it’s been a nightmare. My storage unit was broken into and I believe it was an inside job because of the way of the break in (disgusting). The lady that works in the front (Hispanic lady that wears eyeglasses - Cynthia) never seems happy, she always have an attitude, and the place barely seems as if it gets clean on a regular. Take my advice don’t rent a storage unit from this place! I can’t wait to move my stuff and NEVER do business with them again!
If you come here I recommend Cynthia to help you out..She got us a good price..
Great location but rude staff.
The staff is young, rude, unprofessional. After 2 months my rent increase. I would not rent here ever again. I closed out my unit and left. I went to CubeSmart
Pearlene and Cynthia are wonderful lady’s were so helpful and amazing they just made everything perfect for me . Thanks for their supportive help and great customer service
Shavon and Davion were soooo great! They were so thorough and fast and had the bestttt customer service! My first time using a storage and it was a breeze because of them!
Daisy and Aaliyah was a great help with all of my questions and concerns about renting a space. my girlfriend loved the environment and gladly rented a space.
Aaliyah and Daisy are very professional and kind and prompt.. I was in and out!
CANCELED MY RENTAL QUICK, WHO IN IT'S RIGHT MIND WOULD EVEN CONSIDER DOING BUSINESS WITH SUCH A UNPROFESSIONAL, RUDE PERSONALITY AS CYNTHIA AT THE FRONT DESK. DO YOUR SELF A FAVOR AND RUN SHE WAS RUDE, SO CARELESS OF HER JOB. SAD PART IS SHE KNEW THIS WAS NOT HURTING HER BUT PUBLIC STORAGE. POV PS HAS TO DO BETTER IN TRAINING THEIR STAFF.SHE DEFINITELY NEEDS TO GET HER SELF A JOB SHE MIGHT LIKE FOR A CHANGE PS ITS NOT THE ONE FOR HER.
Very clean location and wonderful managers who have good customer service. 100% will recommend to rent here
Wonderful location! Cynthia was very helpful and made my morning so stress free! Highly recommended this location!
The property was very clean, and the staff was really nice , great place to rent
DO NOT RENT HERE! My storage door has been broke for months and rent keeps going up. What am I paying for? Save your time and money!
Door still broke
Christin is a great respectful lady when I come and in pay my Bills
THIS LOCATION IS REALLY EXPENSIVE
You can't ever get in touch with anyone at the location over the phone. They are never in the office if you go in person. I really miss Prime Storage.
I was greeted by Cynthia. I can't rave enough about this young lady! Not only did she answer all my questions, but she also offered a variety of options to assist in all my needs. I'm absolutely going to be back to rent from this location. It's so nice to get the service with a smile and knowledge, something that is clearly lacking everywhere else these days!
This location is by far my favorite that I have rented from. Cynthia was very friendly and helpful and made my experience enjoyable, I highly recommend!
Cynthia is a great manager and is great with customer service. She is very helpful with the services that she gives when needed.
Cynthia is a great manager. She gives great service. And she is very helpful when needed.
This location is awesome! I was helped by Cynthia & Jonay and they were very helpful, respectful & precise. They explained everything very clearly and answered all of my questions! I definitely recommend this location!
Cynthia and Melanie did awesome! I have 5 units here and they made the transition easy