I am so happy to see Byrd here.
Byrd is sooooo great he make ne smile everytime he is a great person
Byrd is a great sales person took the time to explain how all this works, first time user, great experience!
Byrd was so amazing explaining every step I had to do renting the storage unit, I would definitely would go back to this location:
I was so happy that someone was actually in the office. Now I know to look for his car. Thanks Byrd your great
This guy is great. Always in a good moose
Byrd your the best I'm glad you was here today
Natalie was extremely helpful and is always on her A game. I recommend renting here.
Natalie is so nice and helpful! Love her attitude! Give this lady a raise because she deals with alot of rude customers at this location but handles it well!!
Climate control dose not work here it's been 2 months. . Didn't work the day of movie n and still not working. . Paying for something I'm not getting
Today I had the pleasure and assistance of Byrd will looking for a unit. I had an amazing experience that was quick informative. The process was easy and 10/10 recommend to anyone looking for a storage unit in the area. Thanks.
Byrd was GREAT. HE HAD ME HAPPY TO COME HERE !!
Laura at Public Storage was such an amazing
HELP!!!! It really been a an headache trying to get storage! Costumer service does give you different stories! But thank God she's was able to make our day!!! Thank you Laura 🙌🙌🙌
That Byrd is great. Always working hard
So glad Byrd was here he is a great guy always laughing
Kiki and Nat was very helpful!!
Kiki was very nice and helpful.
The office manager was very pleasant knowledgeable and patient with my service needs. Please acknowledge her she was genuinely professional and very kind to me during my stressful time trying to prepare for things she made my experience pleasant. Thank you TOMEKA
On another note there should not be a bill rodents destroyed may furniture with urine feces nesting and chewed on every piece of furniture. My big screen TV had damage and cord chewed. $800 worth brand new baby clothing/furniture completely damaged. Rat feces all over the entire unit after a black box was installed for pest control which didn't prevent anything. I also had insurance filed a claim still haven't received my money back letter call or nothing. I kept pictures and even statements from movers who also took pictures of dead rats being pulled out or falling out of different pieces furniture and boxes. I have over $4000 with or damaged possessions that are in my garage untouched for future evidence. There are also cameras on property that monitor and record which can be verified on their cameras as well.
B-13 Finner
Storage rooms were nice! Natalie was great !!! Thank you
Christopher Byrd was extremely helpful he told me all the things i need to know as a first time storage user , great attitude he’s a good one :)
Natalie was extremely helpful with my rental. I would recommend Natalie and the maxey location for a customers.
Great customer service. Thank you Natalie
There is never anyone there in the office and no one answers the phone. Very frustrating to deal with. If I could take all of my stuff out and go somewhere else I would.
Natalie was super helpful and answered all my questions as I’m a first time storage user, was able to ease all my worries :)
The representative was very professional and courteous and efficient. Quite happy with the service.
No hablan español y no tienen interés de ayudarte, se que estamos en un país donde el 1 idioma es el inglés pero se debe ayudar a la persona más si ya vendiste o rentaste algo de la compañía, pero aquí no te quieren ayudar pésimo servicio.
Natalie was very helpful with setting up the app and helping me choose the unit that fit my needs best
Beware..Excessive Price increases!!
Me vendieron mi espacio con mis cosas y nunca me notificaron. Me notificaron después que lo vendieron. . Es un descaro y una falta de respeto .y me discriminaron por no hablar Inglés. Perdí mis cosas por no hablar inglés .y la persona encargada me dijo que tenía que hablar inglés y por eso perdí mis cosas y en servicio al cliente también me discriminaron es un racismo lo que me hicieron. Vamos a ver si son racista con los abogados.
Excellent service, friendly and helpful
Kiara & Natalie were super helpful and friendly even with me not knowing what I needed and took the time to help figure out the right fit for my budget. Thank you, gals, so much, y'all need a rise.
Kiara and Natalie were very professional and made my transition smooth thanks again.
On June 18th of 2023 I, Domestric, checked my unit and discovered two rats 🐀. This was very disturbing 😳 for me and I am utterly disgusted by what I saw. One rodent was dead and the other one fled to the back of my unit. I am hoping that this review initiates some traffic and some change moving forward. These rodents need to be removed at once.Also, I have been renting this unit for 7 years. I have never seen anything like this in my climate controlled unit.
Byrd was so nice he went above and beyond for me
Your employee byrd was amazing. He helped me with all my storage needs. I would recommend him to all my friends and family for a storage. Thanks for a great experience byrd.
It is a rip off. Payment is due on the 1st, I explained to them my rent is due on the 1st I will pay you with the next check plus late charges. They cut my lock and was getting ready to auction of my belongings and I was only 20 days late. So I have paid and I go to my storage and they have their lock on it, I request they remove their lock. I was told I had to purchase a new lock and would not be able to gain access because this month's rent is due, it's not late, it is just due. Called corporate and they told me to purchase a lock , that I still had access until the 6th. Just a bunch of rip artists run this facility
Natalie is the best. She's extremely friendly, helpful, and knowledgeable about this business. I would gv her a 10 star 🌟 if I could. BEWARE OF THE HEAVY SET LADY WITH THE BLUE HAIR! SHE'S EXTREMELY RUDE, ESPECIALLY TO THE ELDERLY
Thanks so much for your help.
Mrs. Scott 😊
Got just the unit I needed at the right price. Sara was very helpful and thorough in helping me get my unit set up.
Sara was awesome help. And Natalie. Come by if u need a storage.
Sara and Natalie were absolutely fantastic! They stayed 20 minutes after hours to change our hasp and make sure our unit was secure!! 110% appreciated
Samantha and Khadija was extremely nice. Love this location.
Edit: I stopped by here again today (April 2023) and was overjoyed with the customer service provided by Sara and Natalie at the Maxey Rd location! They were very nice and full of smiles.
La persona que me atendió es muy amable y profesional buen lugar "" Sara ""
Good service 👍, great help with everything, close to home,
Thank you Sara for ur help
I had a great experience at the Public Storage on Maxey with Sara. My experience with her was so nice. I actually went to the wrong location, yet she was so helpful to the point I changed to that location. She explained payment, the app and hours. She went above and beyond with everything with such a positive attitude. Thank you Sara.
Natalie was amazing and very great at customer service. Very comforting and welcoming. Thank you Natalie!
The staff there were friendly and professional and Sarah was Awesome in helping me get set up! If you decide to go through with this location, ask for Sarah because she was great!
Went here spoke with Rachael about renting out a storage unit, she was very patient and knowledgeable. Prices were a little high for a month. $163-176 10x10 & 10x15. But the area was clean and very secure. Entry was 6am to 9pm.
Natalie was very nice and helpful.
I have been with this location for years and I have yet to be disappointed with the service and attention that the staff has provided. I have -over time -run into minimal system and technical hiccups and billing issues- but each time -my concerns have been taken seriously with the staff who always reviewed and looked into my account. The staff always worked to help resolve any concerns or problems efficiently! Recently I had Natalie and another member of the staff currently attending to a minor glitch on my account - I was definitely down in spirits as this occurred over the December holidays - but I was assured that it would be resolved which helped ease my mind and was instrumental in making smiles for my family to bring in Christmas and the new year-we are blessed to start 2023 with continued service at the public Storage in Houston on Maxey!
Natalee and Rachel were very helpful. Loved the cleanliness of the property
The staff is very professional and friendly. My first encounter in office staff and phone call (800) all were very nice and helpful. I will definitely do business with Public Storage on Maxey again..
Natalie and Sarah were very helpful with my storage reservation
Great service
Natalie was AWESOME & super hepful!! Excellent customer service!!!!!
Came as they were closing, Natalie was so helpful and friendly the best, fastest, and easiest experience I’ve had so far with public storage!
I usually don't trust these things because of movies haha, but I have to say that my experience was very pleasant. Mostly due to the employees' attitudes. Sara and Natalie, I believe, were very helpful with explaining everything to me. Excellent customer service! Futhermore, the storage wasn't bad either. A little dusty, but overall fresh! Definitely recommend.
Sara was so welcoming and sweet I loved it
I had went here yesterday in hope to find a good cheap storage and to my luck I did. the employees on the clock at the time helping put were sara and Natalie and they went above and beyond to help me find a storage unit that qould be perfect. Thank you so much and I expect more customer service like this.
Both girls that works inside. The public storage were awesome Natalie and Rachel I believe that was her name. They were awesome. They had a good attitude like always. I like people like those two girls and they have a smile on their face willing to help people whenever they come in, awesome and thank you so much Frank Longoria if I got the names wrong, I apologize
Excellent service!!Natalie is a great manager 👌
I paid and reserved a storage unit that was climate controlled and when I arrived at 7pm it was hotter inside then it was outside. There was no way I was putting my valuables in there. I called customer service and they closed my unit and refunded me money (which will take 5-7 days SMDH) except for the $30 “deposit” ..
Steer clear of building E. It’s super hot in there and had rat droppings all over.
This has been a horrible inconvenience for me!!
natalie was a big help in setting me up with the right unit
Rachel was very helpful, good price and easy access.
natalie was very nice and helpful❤️
Natalie was very helpful!
Natalie was very helpful today
I appreciate his help and he was very helpful and took care of all my paperwork thanks
Natalie was extremely helpful!
The staff here are extremely professional I fell on hard times and needed to move my things and was extremely stressed out due to this being my first time renting a storage unit. I spoke with Natasha I believe her name was and she set me up in a new unit in less than hour. The pricing here is very affordable and I recommend getting your unit here. I feel like a huge weight has been lifted off my shoulders. Thank yall again !
I came in to pay my bill got here at 10am doors are locked waited for over and hour and no one showed up they always do this the office is always closed during normal business hours
Easy in and out, clean and secure facility,
Natalie is very knowledgeable and extremely helpful.
Rachel was very helpful today and the property was very clean
Natalie is great manager. Very knowledgeable with great customer service skills!!!
Great Customer Service from property Manager Natalie.
She’s was a great help when I needed a storage unit. I would recommend this public Storage always. Thank you Natalie!
Shandra & Natalie were very helpful to me on finding a unit. I am very please with there professionalism
Natalie was great very professional and nice made getting a storage unit less stressful ty
The property manager Rachel gave me impeccable customer service! Though she actually gave me valuable information I selected a different location for the 24-hour access. She made me feel welcome enough to come back however to public storage in the future. I came by on January 13, 2021.
Natalie had great customer service!
Awsome service Natalie was awsome, explain everything great.