Public Storage Self-Storage Units at 1419 W Gray St, Houston, TX
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 6:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 6:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
5'x5'Online only price$ 41/moSmall 5'x5'
$ 41/mo $54Best Price LabelHurry!
- Climate Controlled
5'x5'Online only price$ 51/moSmall 5'x5'
$ 51/mo $68Best Price Label
- Climate Controlled
5'x10'Online only price$ 82/moSmall 5'x10'
$ 82/mo $109Best Price LabelHurry!
- Climate Controlled
5'x12.5'Online only price$ 84/moSmall 5'x12.5'
$ 84/mo $111Best Price Label1 unit left!
- Climate Controlled
5'x10'Online only price$ 99/moSmall 5'x10'
$ 99/mo $132Best Price Label1 unit left!
- Outside unit
- Drive-up access
5'x10'Online only price$ 110/moSmall 5'x10'
$ 110/mo $146Best Price Label1 unit left!
- Outside unit
- 24 Hour access
7.5'x10'Online only price$ 153/moMedium 7.5'x10'
$ 153/mo $203Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
10'x13'Online only price$ 248/moLarge 10'x13'
$ 248/mo $330Best Price Label1 unit left!
- Climate Controlled
10'x15'Online only price$ 259/moLarge 10'x15'
$ 259/mo $345Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
10'x20'Online only price$ 346/moLarge 10'x20'
$ 346/mo $461Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
10'x30'Online only price$ 366/moLarge 10'x30'
$ 366/mo $488Best Price Label1 unit left!
- Climate Controlled
Nearby Self-Storage Locations
Self-Storage Near Houston
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Neartown-Montrose Storage Units in Central Houston
This Public Storage, located in the Neartown-Montrose area of Houston on Gray Street between Waugh Drive and Dunlavy Street, offers a variety of cheap self storage units.
At this facility, customers can choose from indoor storage units with hallway access or outdoor storage units with drive-up access. There are climate-controlled storage units, as well as individual storage lockers for rent.
This location – easily accessible from Interstate 10, Interstate 45, Loop 610 and Interstate 69 – also offers rental parking spaces for vehicles, boats or RVs.
A 5x5 unit at this location is a great spot to store seasonal items or outdoor gear, like sporting equipment or hiking shoes for trips to nearby Spotts Park.
Local businesses in neighboring Fourth Ward or Hyde Park that are outgrowing their current space can use a 10x10 or 10x20 to pack away extra office equipment, boxes or furniture, while residents throughout the neighborhood can use a 10x30 unit during a move or remodel.
After a long day of loading and unloading, customers can head up the road to Buffalo Bayou Park to unwind with a stunning view of the Houston skyline, or wait for sundown to watch thousands of the flying friends come out to play at Waugh Drive Bat Colony.
As one of Houston's most eclectic neighborhoods, businesses and residents in Neartown-Montrose thrive on the area's celebrated diversity and culture – and Public Storage takes great pride in providing our customers with exceptional customer service and affordable self storage.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 398)
The property manager Shanelle was friendly and helpful. I always see her hard at work.
The pm is always helpful and kind. I see her all time when I come to the property. She is great at her job.
Shanelle was very helpful. She always keeps the property clean. Great service.
The on-site manager is unnecessarily rude and unhelpful. I could not access the elevator to my unit, and she spoke to me like I was wasting her time.
The black lady in that location is sooo rud. She has a terrible attitude, and she left us waiting for half an hour without being able to leave because she didn't want to give us a code, and she hid in the cellars so as not to let us go out, we had to wait until another person came in to be able to leave. horrible experience
The manager here is the rudest person I’ve ever had the displeasure of dealing with. When I moved in she rudely told me where the unit was and gave poor directions at that. When I moved out I left stuff behind because of ROACHES. And then she harassed me about not cleaning out my unit before the 1st and owing the FULL MONTH. I was out by the 3rd. If I could leave 0 stars I would. Horrible horrible horrible.
Taranza was amazing today helpful and so nice.
First they raised their rates within one year from $118 to $183!!! Secondly it appears someone had a master key and STOLE much of our belongings. Bikes, golf clubs and clothes. The lock was re locked when I returned to the locker and the only way to re lock the lock is with the key in it. Also the back public door has been broken for 6 weeks with no repairs. Unlikely insurance will cover due to no signs of break in. Avoid this place.
I went in to buy boxes, and Shanelle was a great help.She was very knowledgeable and friendly.
Came by the other day and shanelle helped me with an issue with my unit.
Came by and shanelle is always friendly.
Shanelle was awesome! I started the application online the night before to reserve a unit but did not complete the payment portion. I like to do that in person. I showed up early at 9:15 they don't open until 9:30 so I went to Dollar tree across the street. As I was headed back I got a call from her at 9:33 and she asked if I need help completing the application for the Unit rental. I told her I would be there in 2 mins which I was. The whole process was smooth and seamless. She showed me the unit and we were done within 5 to 10 mins! Also kudos to her for checking in with me as soon as they opened! Talk about Great customer service! To whoever is in charge She NEEDS A RAISE!!! Thank you Shanelle!
I went to this location 2 days in a row. During operation hours and it was closed but maps and google say it’s open.
Good place to store furniture and belongings for short term or temporary stays
The worst experience of my life, the worker there almost hit us with blows and insults, by God, how can they allow a person like that to work there for their lives, never go there the address is 1419 W Gray St
Vicki was great
THE WORST I booked over the phone and when I showed up no one was working and they were undergoing renovations. If you’re moving you know changes to plans suck! Couldn’t get connected to anyone over the phone either. Had to go to a different storage provider…
Worst public storage I have ever been to. No one ever answers the phone or is in the office. I’ve noticed there’s maybe two dolly’s throughout the whole property if your lucky. I’m having to sit in my car and wait for someone to be done with one so that I can get the last of my things out.
Shanelle is very knowledgeable about her property and helpful.
THEY NEVER ANSWER THE PHONE!!!!!!!!!!
Cannot access after 6pm… when people get off work.
Shanelle was very helpful. The property was nice and clean. Would recommend.
I was very pleased with how friendly, professional and clean this place was. Mr. Greene was so professional when helping me with my storage unit, that he even spoke Spanish to my daughter. Did not know he was bilingual. 5/5 recommending having a unit at this location.
Shanelle was great and pleasant to work with she really help with all my questions. Fantastic customer service.
I just moved out of my unit two days ago, and was pleased with the service I received from Shanelle. She was very welcoming and professional, never seen service like it before. Just amazing, great move out process she made it breezy.
I’ve been with this public storage going on 3+ years and the property needs to have better maintenance. Pro - location, location, location! Cons - the elevators are out of service or broken most of the time with no public notifications to their renters, there are trash everywhere and when you need the dolly it’s rarely available. I can’t say much about customer service since I don’t really interact with them but when I moved in they were helpful enough.
If I could give them zero stars I would! I bought a unit three days ago and could not gain access inside the building. Property manager is never there. Called customer service they keep telling me I have to wait until the property manager gets there. The elevator was broke within those three days so I had to call customer service for them to put a ticket inside. Since I was not able to move in I lost my bedroom set and living room set. I lost so much money, time, and mover fee with them. Highly do not recommend! You will get the run around
Nice climate controlled storage and convenient location. Lisa was very helpful getting me moved in! Thank you!
Yeah, no thanks
Thank you so much to the staff at the West Gray location for helping with my move in. Latanya assisted me with my reservation as well as making sure I moved in on my required date. Look forward to be renting here for several years to come
Tanya was extremely helpful. I had gone to 3 different locations and she walked me through my entire rental process for another store. If you need assistance please seek Tanya out at store 1419 you will not be disappointed.
The receptionist walked towards me at the front door, literally wrote “meeting” on a post it note and stuck it on the door..did not even open the door and just talk to me and tell me that she was busy. Truly the most horrible service I have ever experienced.
We have been renting from this particular store for the last year. Shifting from outdoor units to climate control units. I wanted to recognize Lisa, the manager, at this location. She has gone above and beyond to help me with each unit. She promptly returns my phone calls and recently helped me to close out one of the units this month. I hope that management will recognize employees like Lisa, who are hard working and go above and beyond to make Public Storage, a company others would want to do repeat business with.
Shanelle is the best!!!! She help every time I need it👍
Beware! Beware!! While shopping for storage units about 6 months ago the main appeal of this location was the price! However, not fully into a year, the rent has increased by 35%. The increase wasn’t attributed to anything other than the fact they can! Do yourself a favor and find a different place.
Excellent property management, clean pavement, safe and secure location. Latanya helped me find my dream unit and also educated me about size options for my vintage collection.
I have been a public storage customer at this location for years and the staff and service has always been great! I appreciate their helpfulness and have never had an issue with my unit. Veronica is especially great and sweet! Thanks so much for all that y’all do!
Veronica was great! Excellent customer service!!!
Our unit was broken into and looted. Only just finding out when showing up today to prep for a move to find a brand new lock on our unit. No one called to notify us. We then had to bolt cut the lock just to enter our own unit. They thieves knew what to grab. No one seems concerned and the rent constantly goes up. Do yourself a favor and find another place.
Veronica was amazing!!! I absolutely recommend this location. She cares about customer service and always does the right thing. She exceeds clients expectations and goes above and beyond. She owns customers issues from start to finish. She is a great asset to this company.
This is my first time using a storage unit rental, and the experience was great! Using the app, it’s easy to open the gate and activate the elevators. The lock and keys are placed inside of the unit for easy access. I had trouble finding my unit and Diamond was very helpful in giving me directions and providing a phone number for additional support, if needed.
Veronica is very pleasant and helpful.
Veronica went above and beyond her way to help me out! What an amazing customer services!
I had a great experience with Veronica while on site at the property. She was very helpful and knowledgeable in her job. She answered all questions and assisted perfectly. Thank you!
Veronica is real cool ! I work for Fedex and this location is on my route. She's always so courteous & sweet offering me drinks & being helpful when it comes to making sure these customers get their packages. Always good seeing her pretty smile! 🤣 keep up the good work lady.
I stopped by this location today for some bubble wrap and boxes . The lady that assisted me named was Veronica she was so friendly and introduced her self soon as I walked in. The entire time she help me she had a smile . I definitely will use this location more often. The staff was very welcoming and Miss Veronica was so sweet .
I came to the store to get some boxes for my business, nothing major. When I stepped in, I was greeted by Veronica. She was so courteous and friendly. She made sure I had all the right sized boxes for the items I needed packed and even talked me into possibly getting a unit for some of the other items I have in my office. I’ll most definitely be back to rent a space when the time is right. It’s so refreshing to see people work hard and keep a positive attitude. Times are hard but I didn’t mind spending the money I spent here because she was so helpful and inviting . See you soon Veronica, you’re very nice!
Veronika is super helpful and professional in her dealings with me as an existing client! She is very courteous, always willing to help and calls me whenever I have a delivery. She certainly goes above and beyond the call of duty. Public Storage is lucky to have her on staff. Highly recommended staff and location.
I Just wanted to say I stopped in for information, and ended up buying supplies, tape boxes and things like that , Ericka is very helpful, so thank you Ericka
I came in to ask about different prices and storage sizes and Ericka was on top of her Game.She was willing to let me see the unit that day with no appointment she was awesome
I came in the other day about unit prices and sizes, she was very helpful and knowledgeable about the property and merchandise
I have a moving company and I come to this location often to buy supplies like bubble wrap , tape , chair covers and exc…… And Ericka is always so helpful and always has different options for me, this is also one of the cleanest facilities that I’ve seen from public storage, this is why I choose to only come here!
Ericka B was very tentative and knowledgeable! She made us very comfortable in our visit!! Thank you!
Ericka B was great got me moved in fast
Great customer service!
Ericka You are always so kind to me Everytime I come ...Bless you sweetheart 🌺🌺🌺🌺
Erica was the best thanks for all your help
I like this place because it has long hours and accessible 7 days a week for me to come and go as I need to; it's also very convenient due to the stores near by e.g. Kroger, Dollar Tree and some restaurants and even a community center. The manager Ms. Erica is very nice/respectful and responsive to my inquiries and needs. I'm grateful to my LORD AND SAVIOR for Ms. Erica and the convenience of the location.....GOD BLESS YOU ALL. SHALOM.
I meant a small United there and enjoy visiting calm and nice people
Ericka was super helpful! She was informed and so friendly. She was a joy to work with! 👍😊
Ericka was very friendly and very helpful. She listened to my situation and immediately gave me tips on what size unit would be best for me. Will recommend to others because of her great service! Get her a raise!! Haha
Ericka, gave all the info and made the process stress free. Extremely happy with the service!
Ericka was awesome.
Ericka made this move easy as possible
Ericka was awesome!!! Thanks for all your wonderful help!
Service was incredible
Excellent customer service!!!!
Ericka was great help
Ericka help me with my payment and general info
Erica was very helpful
Erica made my move from Missouri to Houston easy and she was so reliable. She went above and beyond to assure all my request were made . I would definitely refer people to this location . Ask for Erica !!!
Door is always open. Trash never gets taken out.
Good costumer service!
1: Bad climate control - A/C out on my floor for over a week, 90 degrees in the building, so if you have sensitive equipment then don't bother storing here. Raised rent $20/month because "Other units are competitively priced." See ya later!
It's good. I hate that the prices rise alil every month knowing we ain't going to get our stuff out so they think it's ok. Its BS and that's why I'm getting my stuff out and then rerenting another unit for the initial price with first month $1. Errr
Unit was broken into within a few weeks of putting my stuff here. No one is ever in the front office, door is locked and no one answers the phone—during normal business hours. I
I met the young lady named Erika and I must say her customer service skills and attention to detail are legendary.
Aspen she helped me and she is friendly and helpful, thanks Aspen .
The attendant was super unhelpful. They gave me info that says the place is open 6am-6pm when it opens at 9am. There's leaking in the facility that got all over my things. Plus they have it on the site where you can "pay another amount" but you can't really because they charge you the full amount anyway. Ridiculously misleading.
Janay was extremely helpful and took great care of us!
Employee working at this location was incredibly unhelpful. Their system was down and she wasn’t able to complete my reservation (which I understand) but she seemed disinterested in providing alternate options. Meanwhile, someone else snagged the storage unit that I reserved three weeks ago. I had movers coming in the next morning with nowhere to store my belongings. Find another Public Storage location with better customer service.
Carrie at Public Storage helped me promptly with my needs fir my account today. I’ve been a customer for five years. I can say there have been many efforts over the past six months to freshen up the site (paint and lights), as well as enhanced security measures.
Carrie was extremely helpful with my endeavors.
The lady name Tanisha was giving us a hard time.I will never do business again.Never!!
Extremely good customer service that helped me work through switching units in a very easy way to accommodate more stuff than I anticipated. This is a great venue that has been good simple way to get and remove my items during my move
Lezetta hooked it up with a deal. 5/5 would store again.
Lezetta is great every time I need a unit she is always ready to help with all my storage need
Excellent Customer Service ! Thank U Ms Lezetta for always accommodating us !!
Awesome service. Thank you Lezetta! Had to change units in the day of move in- no sweat. Great location. Update: Mr. Harold was really great and was very thorough. Great crew and follow up calls to make sure all went well. Definitely worth it for location and service!!
Harold was great and very helpful!
Ms. Lezetta was very nice and personal. I would recommend this storage to anyone. Very clean, safe and secure. She took very good care of me and made sure I was comfortable.
I just rented a storage unit at the West Gray location and Harold helped me with the particulars. He is a really nice, welcoming and knowledgeable person who was able to get me a perfect storage space in less time than it took to fill out this review So, Harold gets my vote for the fastest, friendliest, and most efficient manager! Thanks again Harold. John C. - Houston, TX
Awesome service from Lezetta!
I was pleasantly surprised today when I arrived at the Public Storage on West Gray. Colby was extremely friendly and helpful answering my questions about my unti and month to month bill pay information. During these times when everyone is stressed, it's so nice to interact with someone professional and courteous. Thank you!
Lezetta has great customer service she help me with all my storage needs
Lezetta was awesome! She was very welcoming and made me feel at home. I would definitely recommend this storage facility! Thanks again Lezetta for the great customer service and the laughs!
Good quick service from Lesetta!
Lezetta was such great help ! She is also very kind! Highly recommended! ❤️
Elevator's did not work..No lights in Climate control
Excellent service! Lezetta was polite, helpful, and courteous! I highly recommend contacting her if an individual is in need of a storage unit.
I was treated like a queen by Colby D. Very helpful, personable. Place is clean, and a very friendly storage location.
Lezetta was excellent, from the first phone call, to her follow-up to my arrival at the facility she was nothing but professional and friendly. She was knowledgeable, helpful and walked me through each step of renting my unit making sure I understood. I will definitely recommend this Public Storage to any of my friends in the future! Thanks again!
Lezette was tremendously courteous and helpful. A fast and painless experience plus her sense of humor made me laugh a time or too and I needed it!! Sincerely, RY
Coby Dennis is my hero. I came in to rent a unit and it was busy. He took his time with me to make sure I had all the information. I then locked my phone and keys in my car. Coby helped me get in contact with dealership and when they couldn't help, he called a locksmith that was close by and I was back in my car within 30 minutes. He went above and beyond for me. Thanks Coby
My storage unit was broken into and the employee working at the office, named Lizzetta, did absolutely NOTHING to help me. No assistance, no sympathy, and the absolute worst costumer service. I called the insurance company to place my claim, and she refused to give me essential information that they were asking me for in order to get my claim started (this is the insurance company that Public Storage works through, mind you, and she was still unwilling to assist me). Every time I left the office to attend to my phone calls (insurance and the police), she would make sure to lock the office door behind me so I wouldn't be able to come in again, knowing very well I might need her assistance, and even though it was pouring rain outside. And when the police officer showed up to file my police report, she put up the "I stepped out of the office, I'll be back soon" sign and disappeared, so when the police officer wanted to come in and speak with her about surveillance, she was not there. I understand that she might not care about my belongings being stolen, but I would've hoped that as a human being she would have shown some compassion towards what I was going through and offered some help. I have worked in the service industry my entire career and this woman embodies the absolute opposite of what hospitality should resemble, let alone what Public Storage might want to portray as their customer service standards. Honestly, the lowest of the low. I would be ashamed to have such a person to be an ambassador of my brand, but if they allow someone like this to represent their vision, mission, and loyalty to customers, then that says more about them as a company than I care to know. Long story short, don't bring your business here, it's not worth your hard earned dollars.
I’ve ask for assistance about this water leak by my unit I spoke with Michelle, the manager In charge and she stated that she will make a work order , i’ve Placed a water bottle to slow the leak but for some reason someone keeps removing it , OK if you want to remove the bottle fix the damn leak, I shouldn’t have to walk on a slippery concrete, this could turn out to be a big lawsuit, I brought it to the managers attention and nothing has been done!! not only that , I need my storage unit to be secured they are big opening inside my unit where anyone can reach and grab my stuff this is unacceptable I need someone in management to please give me assistance as soon as possible,Also people shouldn’t be Living in this units, they’re selling meth and all kind of drugs around here and it needs to be stopped. I’ve been stop by some of these meth users and they ask me was I security, I do work security , but not for this unit. and they stated that Michelle knows that they live here, and this is unacceptable. Someone needs to investigate what’s really going on around here👮♀️
Lezetta was very helpful and extremely pleasant to do business with. Thanks for the good service. I will recommend to friends and family.
Our unit was "tampered with" and we weren't informed until we showed up to put more items in our unit. The latch was bent shut after the break in, so we have been unable to access our unit while waiting on someone to fix the door. It has been a week and we still don't even know whether or not anything was stolen. Each employee I've spoken to has been quick to tell me they don't usually work at this property, and no one has had any answers for me at all.
2 attempted breakins of our unit, and others
Great customer service, very very very nice, I’ll be sending people her way!!!!!!!!
The property Manager was on point and kept me well informed, very courteous, but whoever the dude was behind her, was annoying as hell and just wouldn’t let her do her job and for that he gets 2 Stars... great work Yolanda.
I went to public storage to ask about a unit. I was having a bad day and new property manager Yolanda made sure to answer all my questions and concerns. I really appreciate her for remaining professional.
The New Property Manager, Yolanda, had great customer service. I went in to inquire about a storage unit today, and she assisted me with getting one. I would recommend others going here to get a storage unit!
Excellent assistance by Faisal
Great customer service
Faisal was fantastic! The move into this storage was so simple and fast. Thank you!
EDIT: The staff called and assured me that they are implementing additional security measures to ensure the safety of the units at this location after my unit was broken into. I'll give one star back for the customer service and the additional safety measures.
Serious problem with break-ins here monthly
I went into the location to make a payment on my unit the young Lady there Priscilla was very kind and courteous and the office had such a fresh smell and clean I enjoyed the visit today
NOT SAFE Mine and 6 other units looted. The management complete denial. Back fence used to break in, fence a joke, no cameras in back. I have many pics beyond posted here.
Please be advised that my experience at the 1419 W.Gray public storage was extremely wonderful,as was the interaction with your representative Serena Sargent, she is thoughtful, helpful and accomdating along with satisfying all needs associated with renting my storage space.
Serena was very helpful and informative on everything I ask her for. I definitely would recommend this location to all of my friends and family!!
Call and spoke with Raisha Lee and she was very helpful with all my storage question and needs.Over all a great experience .
Went to this location and Raisha Lee was so helpful in taking the time to help with my storage payment.Great experience.
Michelle was awesome! She was very helpful and was able to answer all our questions.
This is a great storage to do business. Always ready to help and friendly staff. Michelle is so nice. I highly recommend this facility.
Best place to store in River Oaks, Ms. MICHELLE was awesome and able to fulfill our storage needs. Clean and secure, highly recommend.
This is been a horrible experience, I havent even been a month in and my storage and I got robbed!. I went to them to ask for the security cameras videos and they said that there is a side of the building with no cameras so there was nothing they could do. They also said the back of the building has no cameras either so they could have gone through there. No wonder they make you get mandatory insurance when you sign the contract because they know they will be liable.
Velencia was very helpful nice and courteous thanks again
My daughter and I came in on last week and the ladies here are awesome and very helpful! Thank you ladies special thanks to Michelle for answering all my concerns.
We have maintained a unit at this location since 2002. Recently, we decided to convert to a larger unit. Staff could not have been more helpful. Particular thanks to Velencia who was wonderful to work with.
I have been a customer with a few different storage companies in the past and Public Storage on West Gray has been by far the best experience. The manager Michelle is so kind and truly cares about her customers. Thank you Michelle for everything, you have been so kind and understanding, and for that I am forever grateful.
This is my second time to use this Public storage. The staff make it so quick easy and efficient. Michelle and Valencia are Fantastic! Its always clean and easy to access. Thank you Ladies!
Kamecia is was such an amazing person, so personable, her personality is infectious. I was relocating from out of state, and when walked in Kamecia immediately took care of my needs, explained the storage sizes and took time to explain the process. Kamecia is highly professional, took time to understand what I needed. Thank you for great customer service and kindness! THANK YOU! THANK YOU!THANK YOU! Would highly recommend this place you won’t go wrong.
Michelle was so informative and knowledgeable of the business I really appreciate her and I love having my busing at this location 2 thumbs way up.
Staff here is incredible, fun and enjoyable to work with. I arrived stressed out of my mind with moving from out of state and Valencia and Michelle the property manager made me very calm and relaxed while they finished my agreement and walked me to my unit. Thanks again guys, i really appreciate it.
Michelle was personable and knowledgeable. She had me in and out quickly and was very efficient. I will definitely recommend friends and family to come and see her for their storage needs!
Michelle was great!!
Michelle was awesome and very courteous also was pleasant and patient 10 stars for her
Great experience! Michelle was knowledgeable and so very helpful! Thanks ladies!!
I was having a terrible time with my move this morning. I didn’t know what to do and Mrs. Michelle was so helpful. She got me into a unit, it was quick and easy. Never had an experience with a storage place that went this well m. Mrs Michelle needs a raise for sure, she definitely made my day
Michelle was amazing! Great fast customer service!
Michelle is Running a tight ship and wonderful people
Michelle is one of the nicest people and i couldn't have been more delighted to have her a my point of contact. Public storage sure did get a bargain with this hire. Thank you Michelle for all of your hard work!
The most amazing, unbelievable and incredible customer service I've ever had!!!!!
Love the great customer service each time I go into office. Michelle really works hard to resolve any problem that you may have. The property is well kept and she does'nt tolerate 'NONSENSE" on property. Quite professional!
Michelle was very efficient & knowledgeable about her position..it was an effortless transaction...Keep up the good work .God bless you!
Michelle was super nice, personable, and extremely funny! My visit went really well.
Kamecia is awesome! Got me and and out of there quickly and had a smile on the entire time!
Kamecia was very helpful in getting me set up with storage. She didn’t just hand me the key; She gave me a tour of my locker to make sure it met my expectations (very helpful to me). During the leasing process, she explained everything to me as we went along. Feel good about decision to pick this location. I appreciate her friendly and patient attitude.
Kamecia was terrific! So knowledgeable & professional!
Michelle and Kamecia were amazing and so friendly!!! We might want marry them. Highly, highly recommend!!!
Exceptional Customer Service:) I visited this location just to make a payment on my lunch break, and the young lady Kamecia was very nice and friendly. She greeted me as soon as I entered( you all know this is practically non-existent these days when going into establishments) and explained she would be right with me. Of course, HOT and in a hurry that day the store phone lines were going crazy and Kamecia handled the situation very well. A hot in a hurry customer(ME) standing in front of her and multiple customers calling, and she still provided me with her attention the customer in front of her! She was able to great the customer on line; placed on hold and while I (GUILTY OF NOT BEING PREPARED) was digging for my information she politely went back to phone line asked customer what they needed placed them on hold and began gathering their information requested until I was ready. Just like that I presented my account information and payment and before I could get to the door good Ms. Kamecia had already provided the customer on hold with what they needed and was off to the next line. Talk about multi-tasking and making it look so easy. Lets just say I am such a stickler for AMAZING customer service and this young lady did not disappoint. Super Satisfied Customer :)
This location was excellent. I was able to reserve my unit online, and my onsite experience, facilitated by highly professional Michelle. The unit was perfect, access easy, and I found the entire experience quick and easy. I was also pleasantly surprised to learn that the second month is free! Highly recommended!
I came here after speaking with very rude people at several other nearby facilities, including one where I had rented for two years. Here, however, Michelle was very friendly, professional and helpful in assisting me to solve my storage needs. I highly recommend PS and this faculity, specifically!
Good management clean locations love Public Storage. Their employees really make the difference
People still stay after hours playing loud music, and washing there bikes, WTF who is the District manager, why do you aloud this kind of behavior, people have to work early in the morning ,SO PLEASE CONTROL YOUR CROWD. I WOULD LIKE THE OWNER RESPONDED so I can show him photos of the nuance that is being displayed at this facility, the district Attorney will be ADVISED.
Ms.Michelle is the best this is so blessed to have, I just love her
I went into this store today to buy items for my move. I just had to give this young lady Kamecia a great review. She is awsome. Very helpful
Excellent service! Kamecia is the best helped me with everything was very patient and helpful!
Michelle was incredible. I came in right before closing and she was happy to walk me around and get me set up no problem. The dining process was fast and easy too.
Michelle is amazing! Wonderful customer service and a pleasure to do business with. What a difference this location is from others. We will definitely use this location from now on.
They were so flexible and accommodating to our hectic moving schedule. Very helpful!
Kamecia and Michelle are awesome and so helpful
I come over at this location to pay my bill every month Ms. Michelle is fantastic also I have meet Ms. Kamicia she us awesome also they are a great team
Michelle was Very Welcoming and Professional ‼️
Great Staff! Super understanding and willing to work with us.
Very clean and safe place, staff is amazing Michelle Jackson was very heplful in suiting all my needs. i will refer this facility all my friends and family
Kamecia was super friendly and helpful, great storage experience.
Needed boxes Ms. Michelle was awesome with & patience
Michelle & Kamicia are awesome I love them both they also need a raise real talk
I went the to store to get some information and Michelle was very friendly and she gave me slot of information I just love her
Michelle and kamecia gave me excellence service, helped me with the tour around facility.
Hello how much is a small space...
How big are your storage units?
Great staff! Kamecia was a pleasure and incredibly helpful. I commend you for hiring such a wonderful person! Thank you agian!
Michelle is by far the best facility manager I have conducted business with. She is courteous and friendly at all hours of the day and consistently provides the best customer service available. Would definitely recommend this location to all interested in secondary storage.
Michelle was helpful with assisting me with my bill
Such a great experience using this location! Ms. Michelle was an amazing help and walked me through the process and helped to make everything so easy!
Kamecia was super helpful! Excellent experience
Michelle was very helpful
Michelle was very was helpful and detailed oriented. Sweet demeanor. Good service all the way around.
Michelle is great! Always helpful, goes above and beyond when ever we need assistance! Always a good experience coming to my unit!
Michelle is my favorite lady. She is always helpful and looks out for our units. We chat about our days and I enjoy seeing her when I come up here.
Office never opened. Homeless person lives upstairs.
Prompt, friendly, well informed, service, and excellently priced!
I'm well pleased with the service here at Public Storage on West Gray Michelle's been very kind Curtis very helpful she wanted me to keep her in her position you need more people like her in y'all have a lot to say about in the other way but I will keep that to myself but keep Michelle going she's one of your greatest employees I've ever met have granny from you and many of your storage is so y'all have a great day and give her a 5 plus you have a great day God bless bye-bye
Tiara called and confirmed my appointment this morning. When I got there she greeted me with a warm welcome . Also explained everything and was very professional. Thanks Tiara
Tiara was terrific!
MY EXPERIENCE WITH THIS PROPERTY HAS BEEN GREAT MS MICHELLE IS WONDERFUL SHE KNOWS HER JOB SHE IS VERY HELPFUL SHE TELLS YOU ABOUT THE PROPERTY OFF HAND SHE PROMOTES THE MERCHANDISE TO BE SOLD INSURANCE LOCKS STORAGE EVERYTHING THAT YOU NEED AND SHE HAVE IT SHE'S TRYING TO SALE IT TO YOU I LOVE HER AND AS A PERSON A GREAT SALES PERSON JUST WONDERFUL YOU HAVE A WONDERFUL PERSON WORKING FOR YOUR COMPANY SHE CARES ABOUT WHAT SHE DO FOR HER CUSTOMERS IT'S NICE TO KNOW THAT YOU HAVE SOME SOMEONE THAT NOT ONLY DO THERE JOB BUT ALSO CARE THE BEST PERSON FOR A RAISE MS MICHELLE JACKSON THANKS YOURS TRULY A HAPPY CUSTOMER
Ms Cheryl and Ms Michelle are really nice they are very respectful and they helped me out alot and also Michelle helped me pick the perfect storage that would fit my stuff in I advise anybody whoever is getting a storage to come here I just met them today and they are real friendly and greet u wen u walk inside
Mrs. Cheryl was so honest, and so helpful she mad my move in so easy. This lady deserves a raise!
Cheryl and Michelle, Thank you for Outstanding service always. Many thanks. JM
I have been a customer here for a while and Michelle and Cheryl have been AMAZING!!! Both ladies are so very helpful even helped me load mt car with all the boxes and other items I purchased.They always have a smile and do not act like you are bothering them even though I asked many many questions. THE BEST CUSTOMER EVER MICHELLE AND CHERYL!!!!!!!!!
Michelle and her assistant did a great job. She suggested I upgrade to a bigger unit which I needed to begin with. She walked me there and opened the back gate for my movers.
Michelle and Cheryl we’re the best I was running late to arriving to the site they waited. It was a huge help in my time of need very affordable and gave us the fest deal
I came in this location for merchandise & Ms. Michelle was so PROFESSIONAL & Kind she deserves a raise
Came just to check prices, Michelle was outstanding in information she needs a raise
Worst experience!! Super disrespectful manager!!! Fire her! Do not rent from this place! They do not honor the rates that are given on your first visit and staff is unable to solve problems. Stay away from this business! I was lucky enough to have my unit empty and canceled my contract after the first week.
Nice facility and friendly employees!
Cheryl D. at Store #08529 on W. Gray is amazing. She helped me through a difficult situation. She’s exceptional 👌
Cheryl at the River Oaks location is outstanding! I walked in to vacate my unit and with a boatload of questions. Her calm demeanor and great smile was refreshing. I appreciated her honesty. Give Cheryl a raise! Maybe start an incentive for every review, your employee gets $20s. Come on district manager 😃
I recently established a new lease with Public Storage and during my move in I required unique services. The service manager on site offered exceptional customer service, was extremely friendly, professional and very attentive to accommodate my needs. This is why I continue to conduct business with this location due to their trained, friendly team members.
Excellent customer and very friendly service from Cheryl an Michelle I would recommend this storage hands down.
Absolutely amazing staff! Went through a long, long day of almost losing my belongings. After sifting through auction papers and hunting people down, they helped me find the buyer and get my belongings back. Michelle and Cheryl are absolutely amazing!!! I recommend this location to everyone!!!
Keeps raising their rates after you've been there a while
Why do y'all contradict y'alls time of open and close that's on the door. It's so disappointing that the sign says from 9am to 5pm and no one is here. Since I've been renting from you this has always happened. ive been here since 10: 30, so sad.
Clean facilities. Great customer service. Friendly staff.
Staff repeatedly yells and argues to customers on phone calls before hanging up. The 800 number offers no support whatsoever and neither does their customer support email. If you can use another storage unit facility, you should.
My Cousin Joe Caywood used to Have a unit here services are great but when trying to get Mail the staff are just playing rude My Cousin Joe Is Homeless And has no where else to get his mail this facility needs to shape up
Ikea gave my mom a storage, and things are going great. She was very helpful and nice. Thanks again for everything!!
Keyshia was so helpful with everything! Would rent with this location anytime!
Kesha helped me out. She was a great help and even kept me dry during the brief rain shower. The elevators were not working where my unit is located but I'm hopeful they will take care of that soon like in a few days.
Cheryl was just lovely getting me set up! I got a great unit location and the facility is super clean! Thank you!!
Seriously don’t waste your time, money or energy!!!! I’m not a person who post reviews so take my words to heart. Been a customer for a couple of years with 2 climate controlled units. Finally at a place where I can move my things out of storage. My experience...bugs, dust, hot temps, never a working dolly in the loading bays much l as the property. Not one trash can on site that you have access to use. Hours to access the facility are 6am to 9pm. Just learned they no longer prorate fees if you need to move out before the end of the month. I encourage people to explore doing business with one of the newer storage facilities in the area, there are several to choose from.
Just don't do it. "Climate Controlled" is barely cool enough to keep chocolate from melting. Not very clean. Had unit for 2 months and had dust and spiders on everything when i went to clean it out.
Employee on duty was away from the office on 8/12/2018 for the last part of the open hours. She returned 10 minutes prior to close, and then refused to check me in to the space I had reserved online, the day prior. She cited a rule no check-ins could occur 30 minutes before close. *To be clear, I was there 30 minutes before close; said employee was not in the office. Absurd rule (if, in fact, that's truly a rule and not her excuse). Rude employee. Unbelievable that I had to waste over a half hour of my time to wait for an employee, only not to be helped during business hours nor given access to my storage unit.
Good price online. Great help from the lady that helped us.
Tanisha was super friendly and helpful
I give credit for these two courteous staff members, Tanisha and Cynthia. On my first day, as I opened my account, Tanisha gave me a lift on the golf cart to my unit. That was helpful since the temperatures were in the 90s and the trek was almost like a 1/2 mile. When it was time to close my account, Cynthia walked me through the necessary procedures priot to closing. The facility is located in a really awesome neighborhood and the grounds appeared to be clean.
I Love coming here to pay my bill Tanisha is so nice and attentive. Her smile and personallty always makes me feel happy she doesn't mind listening to my problems and giving me positive vibes. I even watch her with different customers and she's a joy from start to finish with us all😀
The manager of this location has exceeded expectations from the second I arrived. My friend had backed out on helping move my things into a storage unit and Taneisha was able to call a family member she knew was close by and he helped me unload my truck in just enough time to get it back to uhaul! (Disclaimer: Ask days in advance if you need help and her brother, standup guy, may be able to assist. Pay him well, he's good help, but definitely not part of the contract Or Public Storage lol). Any time I have had a question she has been incredibly prompt and professional in her assistance. Public Storage without Taneisha is just another storage unit facility, but with her it is a customer satisfaction machine. Highly recommended above all others I've used in the past.
Due to a move gone awry, I had to take a storage unit at another facility only to find out after one month they were demolitioning that public storage and I’d have to relocate all my possessions to another public storage (for only 2 weeks more mind you before I’d be moving out)! After moving so many times the demolition added like 4 more moves to my future. I was a hard one to win over when I got to the W Grey location but the manager Tanisha made me so happy! I’ll never forget how kind and helpful she was. She literally changed my life when she went out of her way to bring me the portable cart #gamechanger Public Storage is lucky to have a manager like Tanisha on their payroll. She is professional, efficient, helpful and truly dedicated to the best costumer service. I would absolutely recommend this public storage location 😊
Cynthia & Tanisha were very friendly & courteous. They referred me to another location that better suited my needs. Excellent customer service on their part.
I like to put my stuff there because the people are really nice they explain what you need and explain everything to make the process of storing easy
I stop in every month to pay my bill the manager Tanisha and the other ladies here are always pleasant and patient to help me out. This isnt the closest office to me but the ladies here are always the nicest and I always appreciate their help
I've been renting here for a while I really appreciate the care and up keep of the property. I've never had any issues with my unit or getting any help from the management. I've been going through a few changes in my personal life and have been visiting the property alot lately, and any time I need something the new manager Tanisha is always willing to help me even if it's just her listening to me vent my problems out, which sometimes can be better than any physical help. Soon I should have my stuff together and be ready to move to the next stage in my life. I would definitely recommend friends and family to come rent with her she has been great to me. Thanks Tanisha and Public Storage
As a returning customer, if there were 6 stars, this Public Storage location should have 6. They really make moving a less stressful experience. Tanisha and Alvaro were so helpful in finding the perfect unit. The perfect location, ease of access to units, saves you time during you move (and money if you're hiring movers). Get your key before your move so when you're ready with the movers, you can move right in.
Not the Friendliest of staff, when I transferred my Public storage unit from Hwy 6 and west park I wish the manger could go with it. I moved back to the Cleanest and Very well Maintained public storage on 6502 Hwy 6 S From the Public storage location on 1419 West Gray, that location is dirty and not maintained Plus the staff is never friendly and always rude.. I complained about difficulty in opening the roll up door, The sliding lock jamming, the weather stripping falling off and the burnt out light bulb in my 19x30 unit Nothing was done in the 8 months I rented there..staff has the attitude of don’t bother me and I don’t like my job...— NEGATIVE 👎 👎👎👎⭐️⭐️⭐️⭐️⭐️😢😢💩💩😣🤨
Great customer service. Tanisha was great help. The staff was wonderful. Would highly recommend this place for your storage. Thank you.
I love this store. Tanisha help me with my problem of getting me a big storage. For a good price and she helped me acquire some merchandise. Y’all Tanisha is great hard worker every time I come Up there she is always doing some hard work keep up the work
Great experience. Tanisha Gregory is the greatest. See her when you go over there.
Tanisha was very friendly and helped me locate the storage unit for my needs.
I love this place, very neat and safe location. The staff is awesome. Tanisha always help me with any concerns I may have and very respectable.
I had an excellent experience at this location was helped from when I came until I left. Very clean property. Tonisha was very nice great attitude made me feel very comfortable.
Tanisha and Mya were extremely helpful and nice, and let me do changes in the fly. I had t wait a little though, since they were very busy.
With this being my first time using a storage facility, the initial process was easy enough. Tanisha and Mya went out of their way to ensure I had everything I needed in addition to making suggestions on other items I may have needed. The storage unit was exactly what I wanted and clean to say the least. All in all, good facility; great people!
I am moving here because my previous facility (another company) is tearing down the building. The W. Gray Public Storage is close to my house, and the unit is the same price but much larger than I was getting at Extra Space. It was easy enough to sign up on line. However, I was forced to take and pay for the unit 3 weeks before my move-in date, because you cannot make a reservation for further down the road than one week. There was no rental agreement or rules to read on-line. After that, things were not so great. I had to go sign the contract in person. When there is no one in the office (they are showing units to other customers), they lock the door. They don't bother to put up a sign, so you have no clue if they are open or not. The girl was decidedly not friendly and not thrilled about helping people. she muttered something about the company having set three back-to-back appointments first thing in the morning, and she had not even had time to get set up when she arrived at work. I was really irked when she told me that they "require" you to have rental insurance. Since this had not been mentioned on-line, I did not have time to see if my homeowners insurance covers rental storage. So I was forced to sign up for their insurance, at an additional $11 / month ($132 / year). I was also told that they "require" you to have a certain type of lock, also not mentioned in the on-line material, and I didn't have time to drive to Home Depot, so I was forced to buy their $20 lock. She locked the front door and then disinterestedly walked me to my unit on the 2nd floor of a building in the rear. It's nice that you can drive right up to the entrance. There's no special parking in front of the building, so your vehicle will be blocking other people's access to their units. There were no carts or dollies in sight, so you will be hauling your boxes from the car into the elevator and then down the hall to your unit by hand, or bring your own dolly. The locker is climate controlled, and it's large, 5'x10', which is nice. And it's close to the elevator. But there was a chunk of ceiling tile caved down, and insulation hanging 3' down into the unit. I asked if the unit had had a roof leak, and she said, "No, it's just an old building," and gestured to some falling ceiling tiles out in the hall. This does not answer the question of water leaks. I asked if they could have it fixed in the three weeks I had paid for but will not be able to move in. She disinterestedly said "maybe." The second time I asked if it would be fixed, she commented that probably not, and that their maintenance crew isn't good about things like that. While I was in the office, a lady came in who was told that her rent had gone up from $50 to something like $75 (50%!), which she had not been advised of, and they had slapped on a late fee because she was two days late in paying (she said she had not received a bill). It's also not clear how they bill you - via U.S. mail or via e-mail. I tend to delete e-mails that look like advertising, so you could easily overlook a bill, and become delinquent. So I'm definitely not pleased with the customer service. Nor the bait and switch about the required insurance and the required pad lock. I'm worried that my unit might be subject to rain / roof leaks. But I want to keep the unit because it's close to the elevator . All the other available units are way in the back, and remember, I didn't see any cart or dolly. I could look for another facility, but I have a really short time frame and need to get something quickly. This one is close to my house. Not that I go to my storage unit all that often. I hope that I have not made a bad decision.
Very nice facility! Tanisha was extremely helpful in getting me set up and moved in. She went out of her way to get me a cart, which made the move much easier.
Tanisha did a great job for me!
Horrible, horrible, horrible! I would give it zero stars if that was possible. Rented here for about 8 months, and every time I needed to access the unit, there was some kind of problem, either they forgot to give us the elevator code, or they forgot to give us the stair code, or they are working on the elevators so they changed the stair code, or the number pad is malfunctioning. So every time, need to look for the on-site mgr, who is nowhere to be found and when she is found, she is rude and unprofessional. Bottom line, average time to access the unit: 1 hour. And this if it is during biz hours. If not, you are SOL, as nobody answers the phones, all endless automated messages. So the last straw for me, came to the unit to pick up my kids' winter clothes, as it was getting down to the 40s and again, stair code not working, elevator closed for repairs. Go to look for onsite mgr, nobody in the office, everything locked. This is 4 pm, during biz hours. Then, 30 min later she shows up and asks me if I was the one banging on the door. Really? So I get out of the car and ask her why I do not have access to my unit when my bill is paid in full. A shouting match ensued ending with her physically pushing me to prevent me from entering the office! Unacceptable!!! After another 30 min, the district mgr showed up asking me to verify my account to make sure I had the right to be on property. Add insult to injury. After verifying the codes he went to the stairs to demonstrate how to open with the given code. Guess what ? He couldn't. So again he calls the star onsite mgr and she explains that that door has a mechanical malfunction. During all this I decided that this place is not worth my time, my money and my peace. So ordered a UHaul and moving out tonight, same day as all this happened. Would never recommend this place to anyone, even if they give it to you for free!
Ashlie provided 5 star service!!!
Horrible experience, said one price on line, totally different when I got there. The worker who was helping me didn't explain the details, seemed like she didn't want to be at work. Didn't feel like they wanted my business, so we took it elsewhere.
Ashlie was very helpful and helped me get everything that i needed for my stressful move.She is awesome need more like her.
Ashlie, was extremely helpful!! She made the process easy and simple.
It was storage for 3 years it was pricey and motivated me to get rid of old junk.
Had a great experience with Tanisha and Ashley on Oct 14, 2017. Their friendly assistance was greatly appreciated.
Went in to buy a couple boxes and get a storage and Ashlie was very informative. I was devastated because of Harvey, putting my valuables in a storage made me nervous; she did an awesome job helping me protect all of my belongings. Excellent customer service!!
Easy access by bus and very secure. Great service as well.
Super quick and easy! Wasn't hard to tell Tanisha obviously knows what she's doing!
I don't have a unit here, but stopped in to buy moving supplies. Tanisha was super friendly and helpful.
I came in to buy merchandise and Ms Tanisha was very helpful and informative also very nice and eager to help, and She even helped me carry my merchandise out to my car. If she is this nice when I just come in to make a purchase, I can image how happy her tenants are! Tanisha you are the best #property number 08529 Thank you Tanisha!!! I will most definitely be back to this location and have no problem referring family and friends to your location. Thank you again!
Stop by this location today to inquire about renting a storage unit. The young lady that work there Tanisha, was so helpful,and friendly.
you can never get anyone on the phone.. and when you go by the location.. the doors always locked.. sorry customer service
I arrived at the store and saw the sign saying the clerk would be back at 4:10. It was 3:50 so I decided to wait. About 4:10 I got out of the car and waited at the door. Still no one there. Then about 4:25 I looked up and saw the sign was down, so I went in. The clerk was sitting down behind the desk. When I said I didn't see her, she said, "I saw you. I waved at you but you didn't see me." So rather than being rude I just said, "must be nice to have a job you can come and go as you please." What I WISH I would have said was, "If you knew that I didn't see you, why didn't you open the door and say something like 'my apologies for being a little later than I had planned. Please come on in." Instead she just sat there.... This the 2nd time in about 3 weeks that I have been there and the clerk was not there. So bottom line, customer service is NOT their strong point.
Patricia is wonderful! Very friendly, and incredibly helpful! Highly recommend this place, very clean, and outstanding customer service
Patricia was incredibly helpful in accommodating us last minute. We ran into issue getting furniture into one unit and she quickly solved the issue offering us many options to choose from.
Patricia was great! Helped us get exactly the size and space we needed. Was very friendly and personable.
I was very impressed with the efficiency of the staff Patricia. She was the reason I decided to rent at this place. The place was very clean and has a good vibes.
Good service, and helpful staff. The units are clean and neatly kept indoors, however the equipment to move was shabby (dollies and elevator), and the exterior was unkempt with trash and left belongings outside the buildings.
Patriaa was very helpful. Great customer service. Would defiitely refer friends and business associates to this facility.
My unit experience water damaged from one of their ceiling pipes. Storage is very unkept :( I don't recommend this place. I will continue using extra storage for feature storage needs. Sorry public storage, I gave it a shot.
Patricia provided great service.
Patricia is great! prompt service and really nice!
Patricia was super sweet and helped me out short notice! We walked around and she showed me options. It was a great experience!
Patricia was very helpful and got me the exact size unit that I needed.
Went into store for a unit and got a great recommendation and excellent service from Patricia andtanisha that were awesome
The office manager here is Patricia, who is well informed about the facility and very cooperative. The entire leasing process was very quick and efficient, and Patricia explained all the relevant terms and my obligations under the contract before obtaining my signature. The facility is very clean and well maintained, even after the recent rains. I would definitely recommend this place.
Super friendly place, very helpful staff. If anyone has had to move or require storage then you know it's a hassle, stressful and no fun, that said PS has it together, made the whole process simple, affordable and easy. As a customer Shawna and her staff will treat you like a longtime friend rather than someone just passing through, she completely understands the customer needs and does everything to minimize the stress. I'm not looking to relocate again, should I need to do so I will certainly be using PS again.
Shawana, Aoun, and Alex are very nice and they give great customer service!
Shana and Alex were very sweet and helpful towards my partner and I. Even though she did not have what we were looking for, she went out of her way and found a location that was still close to our area l, that had what we were looking for. These guys are awesome...
I've been a customer since 2009, location is perfect but the service and helpful stuff make this place like an extension of your home (Shawna and Alex are not only very friendly, but helpful and they care about your property and care about you as a customer)
From the initial phone call to signing a contract. Our experience at this location was absolutely amazing! We worked with Shawna and Alex who were very friendly and helpful. We needed a fairly decent sized space to store extra items from our practice and the ladies were able to accommodate our needs in a timely manner. I'll definitely recommend this location to anyone who's looking for a decent priced unit in the area. Five stars all the way around!
Shawna is an excellent customer service professional. She is always a pleasure to do business with. Public Storage is blessed to have such a caring manager.
Monique was so sweet and accommodating
I was sad returning the storage because the service was above and beyond. I will always store my stuff there and we decided to make them our official turkish festival storage location. Happy we met them... Again sad we left. Make sure you ask for Shawna, she is amazing.
I tagged along with a friend to check out her unit and the location..as soon as we put the code in for the elevator and the doors opened there was Amanda sweeping! I thought to myself wow this facility must really care about their customers and appearance!! She was so sweet and greeted us with a huge smile i would definitely reccomend this location to anyone, the facility is up to date and the staff is excellent!!
Shawna is a great asset to Public Storage. She was so helpful and extremely friendly. If you need storage and or packing supplies this is the girl you want to see and work with.
Came in for merchandise and amanda was amazing! Highly reccommend!!
I would recommend this Public Storage to anyone. And Michael was very helpful - Karen
Shawna and Tanisha are very experienced and helpful with storage and website needs. I recommend this Public Storage location.
My first time ever stopping here ...I had doubts on some information and the staff there was beyond helpful..Monique answered every question with ease and Shawna reassured that what they offered couldn't be found at any other storage company.. by the time I walked out I had everything I needed and they noe have a new customer who will highly recommend this location :)
The best! The property manager is very courteous, friendly, and competent. The property is clean, well kept, and very secure. I love the service I received there!! Try them!!
Amanda was sooooooooooo awesome!!!!! Like would totally come back because of her!
Thank you, Shawna and Jodi, for such a positive move-in experience! :)
would definitely suggest to family n friends,amanda and shawana made my visit quick n easy!!!awesome customer service!!!
Shawna and Amanda are by far the best individuals that I have had the pleasure working with! It was fast, simple and exactly what I was looking for. I totally recommend this location!!
Shawna and Amanda are great! As soon as i walked in, i was greeted with smiling faces. They definetly made my experience at public storage amazing! I would highly recommend this property site to everyone i know!
Loved the facility! Amanda and Shawna where incredibly helpful, so friendly and made my experience the best I would recommend this storage to all my friends and family! 🙌🏽🙌🏽❤️
Shawna and Amanda were great! Great customer service would definitely refer friends and family!
Pleasant staff and great service! By far the best experience I have ever had with public storage ! Shawna made the experience more than easy, and Drake and Jasmin made sure I did not miss any information. Very informative, by far the best. THANKS PUBLIC STORAGE!!!!
Reserving/booking, viewing, inspecting the chosen unit went super smoothly, and fast. Shawna is very efficient, understanding, and knowledgeable. Huge kudos and thanks for making the whole process a pleasure.
Great experience! Shawna, the property manager, is so kind and always helpful. Impeccable customer service!
Shawna was a great help! As soon as I walked in she was able to provide me with everything I needed.
I have visited this location on several occasions for goods pickups for my employer. Without a doubt Shawna is always there to greet you with a smile and to answer any questions that I might have; she is definitely a godsend. Public Storage is lucky to have her--Shawna is awesome! Fantastic customer service. Two thumbs up!
It was a pleasure to work with Shawna. She provided exceptional customer service!
Shawna rocks! So friendly and helpful was able to answer all my questions and help me find the right size of unit to hold my sons items while he is in boot camp! Thank you for all your hard work Shawna!
Shawna was helpful with picking out exactly what I needed to purchase to protect my things. Would definitely recommend.
Was unhappy with the 70 dollar box at ups. On my way to u haul or whatever came up on yelp I saw public storage on w gray. 11 bucks in and out. Helped me wrap the weird shaped item and bubble wrap it. Celeste and Shauna were awesome. Get all your moving items from w gray. Won't be disappointed. And they were so nice. No one likes moving or packing. Made it easier! Thanks
I loved Shawna she was so sweet and helpful! Would definitely come back!
I stopped by to make an inquiry about a climate control space and Shawna was very welcoming and helpful; she really knows her property and her company. She helped me with a property that was closer and actually could save me some money. It is very rewarding to find a company that employs people who really care about my needs, not only rentals for that property. Thank you, Shawna !!
Not worth a dime.
My experience at this location is alway provided with great services, the Manager Shawnna, is a great worker.
Great service - the online reservations and bill pay is phenomenal.
I was referred to Public Storage on West Gray by a previous customer who stored his things at this particular location. He sent me to speak with the property manager, Shawna. Even though I had heard great things about her and the facility, I had a list ready to go to compare sizes and prices in the area at other storages. Well, I only went to Public Storage. Shawna was very caring and considerate. She didn't rush me, and offered to show me a few different storages. She was very knowledgeable. I felt like I had known her for a while, which made me feel very comfortable. Moving can be stressful, and I am BEYOND stressed. This Public Storage is in an awesome location with GREAT pricing. I am VERY happy with my decision, and Shawna was AMAZING. She is the main reason I leased a storage unit at Public Storage!
Crazy good customer service! ☆☆☆☆☆Shawna☆☆☆☆☆
Great customer service ... And very helpful.. ...kim
Shawna was fantastic! Super friendly and knowledgeable about what type of box I needed. She advised me on the best way to pack and helped. Great service!
Shawna was a pleasure! I highly recommend this location for all your moving and storage needs!
Shawna was very helpful and knowledgeable. Awesome experience and will recommend this location. Great location storage.
Great service, property manager is very helpful very nice very welcoming will definitely enjoy my services while I'm here.
Very friendly and professional people.
Came in the store today. And the two young ladies. Kimberly and Shawna was so sweet and friendly. I will be back. And I will tell my friends and family about this place.
Shawna and everyone at the West Gray Public Storage are amazing to work with!! They are all so kind and helpful and the facilities are very well maintained!
the manager is super amazing! Jenny and shawna are the best! always friendly and helpful. thanks you guys
Shawna and Vivian were just amazing and I love shawna's hospitable nature
Shawna was absolutely phenomenal through and through!!!
I went into the store to pick up some packing boxes and Shawna and Cori greeted me right away. Both were so helpful and knowledgeable about the size of boxes that would take care of what I needed to pack. Thank you ladies and keep you the great work.
Right from the very start Shawna was there to greet me and help me with my storage unit needs! She was the most professional and helpful person. She was able to answer all of my questions and make my life easier. I feel extremely comfortable renting a storage unit from her. I highly recommend this store.
It was like no other. The place is very clean. When I walked in I never even had to wait more than 2 seconds before I was told that I would be wright with you. With in 30 seconds I was up to the counter. All my questions were answered and paperwork was taken care of correctly and in an orderly fashion. Thanks for the professional sevice. It is nice to have once in a wile. Thanks Shawna
Great s we service by French and Katy
Amazing Shawna is the best !!!!
Shawna is the epitome of excellent customer service! Highly Recommended!
It was a real pleasure being taken care of by Shawna.
Michael and Shawna were great in getting us all set with our storage unit!
I was looking for a storage unit and we couldn't find the right fit for me at this location but Shawna went well out of her way to help get me into one at another location and she even helped me get a better price! Awesome.
Michael and Katie were very helpful and friendly. Glad I found this space here.
Great experience with Shawna! Please check with her on your storage needs! Great to work with and a pleasure to talk to!!!
From the minute I walked into this location, I could not have asked for a better experience. Shawna (manager) runs a very nice facility and oversees every aspect. Public Storage has a real gem and I hope they know it. The building was clean, the property well maintained and if I ever need another storage unit, I hope they are as well run as this location. Thank you Shawna for a job well done.
Shawna was able help me with great passion!! Made the whole thing a lot easier!! Would totally recommend
The staff here were super helpful. They were willing to go out of their way so that I could find what I need. Facilities are clean and Shawna and Courtney were super nice!
I absoulety love this Public Storage the customer service was phenomenal. Shawna and Courtney made me so comfortable. I recently had a bad experience with a storage place and I know now that after leaving today from Public Storage I can trust them with my precious items are secured. And I will DEFINITELY inform others about this Public Storage.
Michael was a lot of help and showed me everything I needed to know and I appreciate it and I recommend people use public storage for the stuff.
Great experience at this location. The manager on site -Shawna- was very quick in finding me a new space after I recently told her I needed to cut my monthly cost. She even suggested an affordable moving company, was very helpful overall. I never had any issues while storing with them (4+ years). I recommend it!
The team at public storage here was extremely friendly and the process took no time at all. Michael and Shawna were really helpful in getting me out quickly. Highly recommend them!
I was a customer of long standing, who finally had to clear out my unit. Shawna R. was not only very helpful concerning moving particulars, but also in reducing my stress levels! She was available by phone to answer my questions, as well. Being customer-friendly and businesslike at the same time is not a talent one finds every day!
Amber Murray was really helpful in getting me situated. I initially reserved a 10"by10" and when we realized it was way too small to meet our needs, she jumped on it and moved us to a bigger sized space, without making it too difficult for us... Thanks Amber!
Amber was personable and helpful!
I have nothing but good things to say about this place and the manager, Shawna R. She was extremely helpful and informative. It was a fairly quick process to sign the contract and she showed me vacant storage unit just to give me an idea of how much space I had to work with. It looks like the site is fairly secure. Highly recommended!
Shawna was fantastic she help me out in many different situations I would highly recommend her public storage to anyone and that is the public storage on West Gray in Houston. Very friendly caring about her customers are customers know who she is and they like her, as do I. She is not just a manager she is a friend.
Amber was super friendly and helpful!
Love this location!! Management is great, Shawna is amazing and professional! She always has gone above and beyond any of my expectations and continues to make sure we are always taken care of.
I've been a customer at this location for a couple of months now and from day one the staff has been so helpful no matter what the situation might be. Besides the fact that the facilities are extremely well kept, the staff members are tremendously professional as well... if I might add, I've been a customer of a few storage facilities over the past few years ,however I've never experienced a staff that is as customer friendly as at this particular Public Storage...
Amber is very friendly goes beyond her job. Will help to her fullest smile all the time make you fill welcome.
Shawna & Amber make moving and storage are like croutons on a salad. They aren't a necessity but if you do have them they should make the salad exceptional.
This place is terrific! Shawana from the office was very helpful and helped us get everything we needed to move.
Shawna and Amber gave me excellent service when I came in to look into my accounts . They always are very helpful and wonderful when I go in there
First review after many years as a customer. This is prompted by the extraordinary customer service experience(s) with Shawna, the current manager at this location. She brings a unique combination of industry skills and personal character traits that make her an unforgettable and invaluable asset to this company. Shawna's ability to simultaneously train personnel and positively respond to the needs of customers - current and potential, while they are standing at the counter in the office and handle incoming telephone calls, is astonishingly remarkable. I greatly admire and appreciate her.
Great Service! Fast and convenient. Thanks Shawna.
I stopped in and visited this store to pay on bill I was very confused about and this young lady name Amber was one of the sweetest girls I ever met she was so patient with me and help explain to me how the rent work and was able to get me taken care of I received 5 Star customer service and the store was so clean and organize and had a good choice of merchandise I end up spend about $97 but It was worth it I will be back for more and hopefully Amber is there again very sweet girl. I would recommend anyone to go there!!
Excellent customer service! Stopped by to preview a couple of units not sure of what size I would need. Even though I arrived right at closing time I was greeted very warmly and never felt rushed. Shawna is awesome! Fun, knowledgeable and extremely helpful. She very easily could have pushed me into a unit that was bigger than what I needed but instead voluntarily informed me of another unit at a nearby PS that was exactly what I was looking for. I rented that unit today and had a great experience at that location as well! Way to step up your game, Public Storage, it was a pleasure doing business with all of you!
I had the best experience this afternoon with two lovely women! Amber and Shawna were sweethearts! they were helpful, knowledgeable, efficient, and on top of that their personality's were sparkling - they made me smile ! they also gave me the most bang for my buck and made me feel like they cared , they truly understood my needs and met them without being a pushy sales associate. I appreciate their service - it made me feel valued
I found Shawna and Aishia to be both amazingly helpful, but also polite and friendly / personable. They made sure to get us the best deal possible and really helped ensure the process to get into our storage unit was quick and easy. Would recommend them to anyone and I wish them great success at this location.
I came into public storage and purchased some boxes and met the nicest lady on the planet. Her name is Shawna and I will definitely be returning to this location for future packing needs.
I've had a great experience with Public Storage. I've used this Public Storage facility twice, and have had a hassle free experience each time. On my recent relocation back to the Houston area, Shawna, Mike, and Amber coordinated with me on reserving the unit and guiding the moving truck through the driveway. This was no small feat considering the arriving moving truck was a semi. Many thanks!
Great facility, straightforward and attentive customer service--they have a good team there, good central location, clean and well kept, good discounts and promotions. Shawna really adds the personal touch, makes sure you're taken care of, and keeps everything running smoothly. Thanks, Shawna!
I decided to get a storage unit at this facility, b/c driving by it, I couldn't help noticing how clean and bright it was. Everything looked very well maintained, so I stopped in, met the manager, Shawna, and a new employee Tionia. Both ladies were absolutely lovely, nice as can be, very informative and helpful. I got the perfect unit for a really great price. Shawna helped make my very difficult day 100% better. I appreciated her patience and how quickly she got me settled in. I have used various storage facilities in the past -- this one is truly the best. Clean, spacious, well maintained, great staff. I'm a happy customer!
Matt deserves ten stars. He is the best. - Veronica