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Address

1419 W Gray St
Houston, TX 77019

Office Hours

Mon-Fri 9:30 AM - 6:00 PM

Sat-Sun 9:30 AM - 5:00 PM

Phone

832-460-3844

832-460-3844

800-688-8057

800-688-8057

Gate Access Hours

Mon-Sun 6:00 AM - 6:00 PM

Storage Facility Features

  • Climate Control Storage
  • Boat Storage
  • Car Storage
  • RV Storage
  • Small, Medium & Large Storage Units
  • Indoor & Outdoor Storage Units
  • Property Manager Lives On-site

Office Hours

Mon-Fri 9:30 AM - 6:00 PM

Sat-Sun 9:30 AM - 5:00 PM

Phone

832-460-3844

832-460-3844

800-688-8057

800-688-8057

Gate Access Hours

Mon-Sun 6:00 AM - 6:00 PM

Storage Facility Features

  • Climate Control Storage
  • Boat Storage
  • Car Storage
  • RV Storage
  • Small, Medium & Large Storage Units
  • Indoor & Outdoor Storage Units
  • Property Manager Lives On-site
Close Location Details View Location Details
Reserve TodayMonth-to-Month Rent, No obligations
  • Save Impression

    5'x10'
    Online only price
    $ 76/mo
    Online only price
    Small 5'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 76/mo $101
    Online only price
    2 units left!
    Limited availability

    No Obligation

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    5'x10'
    Online only price
    $ 87/mo
    Online only price
    Small 5'x10'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 87/mo $116
    Online only price
    1 unit left!
    Limited availability

    No Obligation

  • Spring sale 50% off
    Restrictions, taxes, and fees, including an admin fee, apply.
  • Save Impression

    5'x10'
    Online only price
    $ 97/mo
    Online only price
    2nd Month Free
    Small 5'x10'
    • Outside unit
    • Drive-up access
    $ 97/mo $129
    Online only price
    2nd Month Free

    No Obligation

  • Save Impression

    7.5'x10'
    Online only price
    $ 101/mo
    Online only price
    2nd Month Free
    Medium 7.5'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 101/mo $134
    Online only price
    2nd Month Free

    No Obligation

  • Save Impression

    10'x10'
    Online only price
    $ 120/mo
    Online only price
    2nd Month Free
    Medium 10'x10'
    • Outside unit
    • Drive-up access
    $ 120/mo $160
    Online only price
    2nd Month Free

    No Obligation

  • Save Impression

    7.5'x10'
    Online only price
    $ 124/mo
    Online only price
    Medium 7.5'x10'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 124/mo $165
    Online only price
    2 units left!
    Limited availability

    No Obligation

  • Save Impression

    10'x15'
    Online only price
    $ 223/mo
    Online only price
    Large 10'x15'
    • Climate Controlled
    • Upstairs/elevator
    $ 223/mo $297
    Online only price
    1 unit left!
    Limited availability

    No Obligation

  • Save Impression

    15'x15'
    Online only price
    $ 225/mo
    Online only price
    Half Price Sale
    Large 15'x15'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 225/mo $450
    Online only price
    Half Price Sale

    No Obligation

  • Save Impression

    15'x30'
    Online only price
    $ 563/mo
    Online only price
    Large 15'x30'
    • Outside unit
    • Drive-up access
    $ 563/mo $750
    Online only price
    1 unit left!
    Limited availability

    No Obligation

Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.

Neartown-Montrose Storage Units in Central Houston

This Public Storage, located in the Neartown-Montrose area of Houston on Gray Street between Waugh Drive and Dunlavy Street, offers a variety of cheap self storage units.
At this facility, customers can choose from indoor storage units with hallway access or outdoor storage units with drive-up access. There are climate-controlled storage units, as well as individual storage lockers for rent.
This location – easily accessible from Interstate 10, Interstate 45, Loop 610 and Interstate 69 – also offers rental parking spaces for vehicles, boats or RVs.
A 5x5 unit at this location is a great spot to store seasonal items or outdoor gear, like sporting equipment or hiking shoes for trips to nearby Spotts Park.
Local businesses in neighboring Fourth Ward or Hyde Park that are outgrowing their current space can use a 10x10 or 10x20 to pack away extra office equipment, boxes or furniture, while residents throughout the neighborhood can use a 10x30 unit during a move or remodel.
After a long day of loading and unloading, customers can head up the road to Buffalo Bayou Park to unwind with a stunning view of the Houston skyline, or wait for sundown to watch thousands of the flying friends come out to play at Waugh Drive Bat Colony.
As one of Houston's most eclectic neighborhoods, businesses and residents in Neartown-Montrose thrive on the area's celebrated diversity and culture – and Public Storage takes great pride in providing our customers with exceptional customer service and affordable self storage.

At Public Storage, You'll Always Find...

  • Keypad Access
  • Friendly Staff
  • Month-to-Month Rent
  • Moving Supplies Available
  • Free Parking
  • Well-Lit Facilities

Reviews ( 397)

February 8, 2024
Google Public Storage paris bennette
So many hidden fees horrible customer service
February 8, 2024
Google Public Storage Chris Brown
False advertising, high way Robery locks early and will steal your money! Please take business anywhere but here
January 17, 2024
Public Storage Aubrey Smith
Do you sell boxes? How much or what's the prices on bundles/bulk orders?
December 20, 2023
Public Storage Richard Avery
Why have you charged my debit card for a storage unit I didn't authorize? Let alone store there. You seem to have a problem with your decision making process. I let you know last week. How did you get my info?
October 8, 2023
Google Public Storage Steve Waldman
The on-site manager is unnecessarily rude and unhelpful. I could not access the elevator to my unit, and she spoke to me like I was wasting her time.
September 26, 2023
Google Public Storage jacky centeno
The black lady in that location is sooo rud. She has a terrible attitude, and she left us waiting for half an hour without being able to leave because she didn't want to give us a code, and she hid in the cellars so as not to let us go out, we had to wait until another person came in to be able to leave. horrible experience
September 22, 2023
Google Public Storage Londyn Garcia
The manager here is the rudest person I’ve ever had the displeasure of dealing with. When I moved in she rudely told me where the unit was and gave poor directions at that. When I moved out I left stuff behind because of ROACHES. And then she harassed me about not cleaning out my unit before the 1st and owing the FULL MONTH. I was out by the 3rd. If I could leave 0 stars I would. Horrible horrible horrible.
September 21, 2023
Google Public Storage Suly Beltran
Taranza was amazing today helpful and so nice.
September 12, 2023
Google Public Storage Chris Carstens
First they raised their rates within one year from $118 to $183!!! Secondly it appears someone had a master key and STOLE much of our belongings. Bikes, golf clubs and clothes. The lock was re locked when I returned to the locker and the only way to re lock the lock is with the key in it. Also the back public door has been broken for 6 weeks with no repairs. Unlikely insurance will cover due to no signs of break in. Avoid this place.
September 1, 2023
Google Public Storage Marion Zumaya
I went in to buy boxes, and Shanelle was a great help.She was very knowledgeable and friendly.
August 9, 2023
Google Public Storage Danny Aguilar
Shanelle was awesome! I started the application online the night before to reserve a unit but did not complete the payment portion. I like to do that in person. I showed up early at 9:15 they don't open until 9:30 so I went to Dollar tree across the street. As I was headed back I got a call from her at 9:33 and she asked if I need help completing the application for the Unit rental. I told her I would be there in 2 mins which I was. The whole process was smooth and seamless. She showed me the unit and we were done within 5 to 10 mins! Also kudos to her for checking in with me as soon as they opened! Talk about Great customer service! To whoever is in charge She NEEDS A RAISE!!! Thank you Shanelle!
August 3, 2023
Google Public Storage Aime Alonso
I went to this location 2 days in a row. During operation hours and it was closed but maps and google say it’s open.
July 24, 2023
Google Public Storage Tyson Brockweister
Good place to store furniture and belongings for short term or temporary stays
July 4, 2023
Google Public Storage Mimi Castillo
The worst experience of my life, the worker there almost hit us with blows and insults, by God, how can they allow a person like that to work there for their lives, never go there the address is 1419 W Gray St
July 2, 2023
Google Public Storage ADEBAYO OLALEYE
Vicki was great
June 30, 2023
Google Public Storage Youstina1 youstina.k
THE WORST I booked over the phone and when I showed up no one was working and they were undergoing renovations. If you’re moving you know changes to plans suck! Couldn’t get connected to anyone over the phone either. Had to go to a different storage provider…
May 31, 2023
Google Public Storage Celeste Sustaita
Worst public storage I have ever been to. No one ever answers the phone or is in the office. I’ve noticed there’s maybe two dolly’s throughout the whole property if your lucky. I’m having to sit in my car and wait for someone to be done with one so that I can get the last of my things out.
April 24, 2023
Google Public Storage Michael Ward
Shanelle is very knowledgeable about her property and helpful.
April 6, 2023
Google Public Storage Gotto sheet
THEY NEVER ANSWER THE PHONE!!!!!!!!!!
March 29, 2023
Google Public Storage Jasmine R
Cannot access after 6pm… when people get off work.
March 19, 2023
Google Public Storage Sarah James
Shanelle was very helpful. The property was nice and clean. Would recommend.
February 20, 2023
Google Public Storage Anthony Ramirez
I was very pleased with how friendly, professional and clean this place was. Mr. Greene was so professional when helping me with my storage unit, that he even spoke Spanish to my daughter. Did not know he was bilingual. 5/5 recommending having a unit at this location.
January 22, 2023
Google Public Storage Caydden Williams
Shanelle was great and pleasant to work with she really help with all my questions. Fantastic customer service.
January 13, 2023
Google Public Storage TrustedBy Tori
I just moved out of my unit two days ago, and was pleased with the service I received from Shanelle. She was very welcoming and professional, never seen service like it before. Just amazing, great move out process she made it breezy.
December 17, 2022
Google Public Storage Soo Tan
I’ve been with this public storage going on 3+ years and the property needs to have better maintenance. Pro - location, location, location! Cons - the elevators are out of service or broken most of the time with no public notifications to their renters, there are trash everywhere and when you need the dolly it’s rarely available. I can’t say much about customer service since I don’t really interact with them but when I moved in they were helpful enough.
November 29, 2022
Google Public Storage J Reed
If I could give them zero stars I would! I bought a unit three days ago and could not gain access inside the building. Property manager is never there. Called customer service they keep telling me I have to wait until the property manager gets there. The elevator was broke within those three days so I had to call customer service for them to put a ticket inside. Since I was not able to move in I lost my bedroom set and living room set. I lost so much money, time, and mover fee with them. Highly do not recommend! You will get the run around
October 23, 2022
Google Public Storage Adam Lyons
Nice climate controlled storage and convenient location. Lisa was very helpful getting me moved in! Thank you!
September 30, 2022
Google Public Storage Shawn
Yeah, no thanks
September 19, 2022
Google Public Storage Vanessa
Thank you so much to the staff at the West Gray location for helping with my move in. Latanya assisted me with my reservation as well as making sure I moved in on my required date. Look forward to be renting here for several years to come
September 11, 2022
Google Public Storage Monalisa Moreno
September 9, 2022
Google Public Storage Choya Myles
Tanya was extremely helpful. I had gone to 3 different locations and she walked me through my entire rental process for another store. If you need assistance please seek Tanya out at store 1419 you will not be disappointed.
September 8, 2022
Google Public Storage Skye C
The receptionist walked towards me at the front door, literally wrote “meeting” on a post it note and stuck it on the door..did not even open the door and just talk to me and tell me that she was busy. Truly the most horrible service I have ever experienced.
August 24, 2022
Google Public Storage Veronica Solano
August 2, 2022
Google Public Storage Liz D. Burns
We have been renting from this particular store for the last year. Shifting from outdoor units to climate control units. I wanted to recognize Lisa, the manager, at this location. She has gone above and beyond to help me with each unit. She promptly returns my phone calls and recently helped me to close out one of the units this month. I hope that management will recognize employees like Lisa, who are hard working and go above and beyond to make Public Storage, a company others would want to do repeat business with.
July 28, 2022
Google Public Storage Calvin Lee
Shanelle is the best!!!! She help every time I need it👍
July 12, 2022
Google Public Storage Anthony Parker
Beware! Beware!! While shopping for storage units about 6 months ago the main appeal of this location was the price! However, not fully into a year, the rent has increased by 35%. The increase wasn’t attributed to anything other than the fact they can! Do yourself a favor and find a different place.
June 7, 2022
Google Public Storage Uno K
Excellent property management, clean pavement, safe and secure location. Latanya helped me find my dream unit and also educated me about size options for my vintage collection.
May 31, 2022
Google Public Storage Michelle Bonich
I have been a public storage customer at this location for years and the staff and service has always been great! I appreciate their helpfulness and have never had an issue with my unit. Veronica is especially great and sweet! Thanks so much for all that y’all do!
May 5, 2022
Google Public Storage Isco Bookings
Veronica was great! Excellent customer service!!!
April 14, 2022
Google Public Storage Dustin Basco
Our unit was broken into and looted. Only just finding out when showing up today to prep for a move to find a brand new lock on our unit. No one called to notify us. We then had to bolt cut the lock just to enter our own unit. They thieves knew what to grab. No one seems concerned and the rent constantly goes up. Do yourself a favor and find another place.
April 11, 2022
Google Public Storage Alejandra Morillon
Veronica was amazing!!! I absolutely recommend this location. She cares about customer service and always does the right thing. She exceeds clients expectations and goes above and beyond. She owns customers issues from start to finish. She is a great asset to this company.
April 3, 2022
Google Public Storage Tony Milland
This is my first time using a storage unit rental, and the experience was great! Using the app, it’s easy to open the gate and activate the elevators. The lock and keys are placed inside of the unit for easy access. I had trouble finding my unit and Diamond was very helpful in giving me directions and providing a phone number for additional support, if needed.
March 30, 2022
Google Public Storage marcia wakefield
Veronica is very pleasant and helpful.
March 29, 2022
Google Public Storage Nancy Duran
Veronica went above and beyond her way to help me out! What an amazing customer services!
March 29, 2022
Google Public Storage Mackenzie Carlton
I had a great experience with Veronica while on site at the property. She was very helpful and knowledgeable in her job. She answered all questions and assisted perfectly. Thank you!
March 29, 2022
Google Public Storage Carl Lewis
Veronica is real cool ! I work for Fedex and this location is on my route. She's always so courteous & sweet offering me drinks & being helpful when it comes to making sure these customers get their packages. Always good seeing her pretty smile! 🤣 keep up the good work lady.
March 29, 2022
Google Public Storage Candace Nash-Rochon
I stopped by this location today for some bubble wrap and boxes . The lady that assisted me named was Veronica she was so friendly and introduced her self soon as I walked in. The entire time she help me she had a smile . I definitely will use this location more often. The staff was very welcoming and Miss Veronica was so sweet .
March 25, 2022
Google Public Storage Quawntina Mire
I came to the store to get some boxes for my business, nothing major. When I stepped in, I was greeted by Veronica. She was so courteous and friendly. She made sure I had all the right sized boxes for the items I needed packed and even talked me into possibly getting a unit for some of the other items I have in my office. I’ll most definitely be back to rent a space when the time is right. It’s so refreshing to see people work hard and keep a positive attitude. Times are hard but I didn’t mind spending the money I spent here because she was so helpful and inviting . See you soon Veronica, you’re very nice!
March 15, 2022
Google Public Storage Ravi Bajaj
Veronika is super helpful and professional in her dealings with me as an existing client! She is very courteous, always willing to help and calls me whenever I have a delivery. She certainly goes above and beyond the call of duty. Public Storage is lucky to have her on staff. Highly recommended staff and location.
February 25, 2022
Google Public Storage Gilbert Anderson
I Just wanted to say I stopped in for information, and ended up buying supplies, tape boxes and things like that , Ericka is very helpful, so thank you Ericka
February 25, 2022
Google Public Storage Clessia Ladous
I came in to ask about different prices and storage sizes and Ericka was on top of her Game.She was willing to let me see the unit that day with no appointment she was awesome
February 24, 2022
Google Public Storage Tyana Brown
I came in the other day about unit prices and sizes, she was very helpful and knowledgeable about the property and merchandise
February 22, 2022
Google Public Storage Alvin Pinon
February 20, 2022
Google Public Storage G Anderdon
I have a moving company and I come to this location often to buy supplies like bubble wrap , tape , chair covers and exc…… And Ericka is always so helpful and always has different options for me, this is also one of the cleanest facilities that I’ve seen from public storage, this is why I choose to only come here!
January 18, 2022
Google Public Storage Jordan Commander
Ericka B was very tentative and knowledgeable! She made us very comfortable in our visit!! Thank you!
January 14, 2022
Google Public Storage Raven Grasty
Ericka B was great got me moved in fast
January 13, 2022
Google Public Storage ricardo ramos
Great customer service!
January 12, 2022
Google Public Storage MUSIQ FOXX
Ericka You are always so kind to me Everytime I come ...Bless you sweetheart 🌺🌺🌺🌺
December 31, 2021
Google Public Storage Don Williams
Erica was the best thanks for all your help
December 30, 2021
Google Public Storage Smile Always
I like this place because it has long hours and accessible 7 days a week for me to come and go as I need to; it's also very convenient due to the stores near by e.g. Kroger, Dollar Tree and some restaurants and even a community center. The manager Ms. Erica is very nice/respectful and responsive to my inquiries and needs. I'm grateful to my LORD AND SAVIOR for Ms. Erica and the convenience of the location.....GOD BLESS YOU ALL. SHALOM.
December 11, 2021
Google Public Storage Tracy Griffith
I meant a small United there and enjoy visiting calm and nice people
December 9, 2021
Google Public Storage Shavonne Moffett
Ericka was super helpful! She was informed and so friendly. She was a joy to work with! 👍😊
December 9, 2021
Google Public Storage KEEmaster
Ericka was very friendly and very helpful. She listened to my situation and immediately gave me tips on what size unit would be best for me. Will recommend to others because of her great service! Get her a raise!! Haha
November 18, 2021
Google Public Storage Christi Ramirez
Ericka
November 15, 2021
Google Public Storage joshua vanderwilson
Ericka, gave all the info and made the process stress free. Extremely happy with the service!
November 10, 2021
Google Public Storage Rigo Ro
Ericka was awesome.
November 10, 2021
Google Public Storage Concepcion Mares
Ericka made this move easy as possible
November 8, 2021
Google Public Storage Cece Burnett
Ericka was awesome!!! Thanks for all your wonderful help!
October 31, 2021
Google Public Storage Tony Garcia
Service was incredible
October 18, 2021
Google Public Storage Alana Woods
Excellent customer service!!!!
October 9, 2021
Google Public Storage Phyliss Davisson
Ericka was great help
October 9, 2021
Google Public Storage Haley Davisson
October 9, 2021
Google Public Storage Keshia 1980
Ericka help me with my payment and general info
October 4, 2021
Google Public Storage Micky Smith
Erica was very helpful
September 27, 2021
Google Public Storage Leopoldo Vega
September 22, 2021
Google Public Storage Jonathan Beaudoin
Erica made my move from Missouri to Houston easy and she was so reliable. She went above and beyond to assure all my request were made . I would definitely refer people to this location . Ask for Erica !!!
September 21, 2021
Google Public Storage Max-Fabian Wolff-Jürgens
Door is always open. Trash never gets taken out.
July 9, 2021
Google Public Storage Gladys Wiggins
Good costumer service!
June 30, 2021
Google Public Storage Andrew Karnavas
1: Bad climate control - A/C out on my floor for over a week, 90 degrees in the building, so if you have sensitive equipment then don't bother storing here. Raised rent $20/month because "Other units are competitively priced." See ya later!
June 27, 2021
Google Public Storage Jackie Hillard
It's good. I hate that the prices rise alil every month knowing we ain't going to get our stuff out so they think it's ok. Its BS and that's why I'm getting my stuff out and then rerenting another unit for the initial price with first month $1. Errr
June 15, 2021
Google Public Storage Krissa Webb
Unit was broken into within a few weeks of putting my stuff here. No one is ever in the front office, door is locked and no one answers the phone—during normal business hours. I
June 13, 2021
Google Public Storage SteveO
I met the young lady named Erika and I must say her customer service skills and attention to detail are legendary.
June 12, 2021
Google Public Storage Eissa Al Khulaifi
Aspen she helped me and she is friendly and helpful, thanks Aspen .
June 9, 2021
Google Public Storage Being Lauren (BeingLauren)
The attendant was super unhelpful. They gave me info that says the place is open 6am-6pm when it opens at 9am. There's leaking in the facility that got all over my things. Plus they have it on the site where you can "pay another amount" but you can't really because they charge you the full amount anyway. Ridiculously misleading.
May 21, 2021
Google Public Storage rwest24
Janay was extremely helpful and took great care of us!
May 20, 2021
Google Public Storage Jennifer Alam
Employee working at this location was incredibly unhelpful. Their system was down and she wasn’t able to complete my reservation (which I understand) but she seemed disinterested in providing alternate options. Meanwhile, someone else snagged the storage unit that I reserved three weeks ago. I had movers coming in the next morning with nowhere to store my belongings. Find another Public Storage location with better customer service.
May 15, 2021
Google Public Storage David Miracle
Carrie at Public Storage helped me promptly with my needs fir my account today. I’ve been a customer for five years. I can say there have been many efforts over the past six months to freshen up the site (paint and lights), as well as enhanced security measures.
May 15, 2021
Google Public Storage Xavier Hernandez
Carrie was extremely helpful with my endeavors.
May 14, 2021
Google Public Storage Damien Williams
The lady name Tanisha was giving us a hard time.I will never do business again.Never!!
April 28, 2021
Google Public Storage Robert Christian
April 25, 2021
Google Public Storage Bryant Price
Extremely good customer service that helped me work through switching units in a very easy way to accommodate more stuff than I anticipated. This is a great venue that has been good simple way to get and remove my items during my move
April 21, 2021
Google Public Storage Blake Buczek
Lezetta hooked it up with a deal. 5/5 would store again.
April 7, 2021
Google Public Storage M “mcjj” C
Lezetta is great every time I need a unit she is always ready to help with all my storage need
March 18, 2021
Google Public Storage Herman Cheplex
Excellent Customer Service ! Thank U Ms Lezetta for always accommodating us !!
March 8, 2021
Google Public Storage Christian S
Awesome service. Thank you Lezetta! Had to change units in the day of move in- no sweat. Great location. Update: Mr. Harold was really great and was very thorough. Great crew and follow up calls to make sure all went well. Definitely worth it for location and service!!
March 5, 2021
Google Public Storage Matthew Bernstein
Harold was great and very helpful!
February 28, 2021
Google Public Storage Kenya Scott
Ms. Lezetta was very nice and personal. I would recommend this storage to anyone. Very clean, safe and secure. She took very good care of me and made sure I was comfortable.
February 26, 2021
Google Public Storage John Crabtree
I just rented a storage unit at the West Gray location and Harold helped me with the particulars. He is a really nice, welcoming and knowledgeable person who was able to get me a perfect storage space in less time than it took to fill out this review So, Harold gets my vote for the fastest, friendliest, and most efficient manager! Thanks again Harold. John C. - Houston, TX
February 2, 2021
Google Public Storage De Engineero
Awesome service from Lezetta!
January 30, 2021
Google Public Storage Erika Lamberth
I was pleasantly surprised today when I arrived at the Public Storage on West Gray. Colby was extremely friendly and helpful answering my questions about my unti and month to month bill pay information. During these times when everyone is stressed, it's so nice to interact with someone professional and courteous. Thank you!
January 25, 2021
Google Public Storage Vanessa herrera
Lezetta has great customer service she help me with all my storage needs
January 25, 2021
Google Public Storage Tre Maxie
Lezetta was awesome! She was very welcoming and made me feel at home. I would definitely recommend this storage facility! Thanks again Lezetta for the great customer service and the laughs!
January 21, 2021
Google Public Storage August Costa
Good quick service from Lesetta!
January 21, 2021
Google Public Storage Michael Baker
Lezetta was such great help ! She is also very kind! Highly recommended! ❤️
January 17, 2021
Google Public Storage Abraham Rodriguez
January 13, 2021
Google Public Storage Lisa Tucker
Elevator's did not work..No lights in Climate control
January 3, 2021
Google Public Storage Jameson Gray
Excellent service! Lezetta was polite, helpful, and courteous! I highly recommend contacting her if an individual is in need of a storage unit.
December 22, 2020
Google Public Storage Kathy Luersen
I was treated like a queen by Colby D. Very helpful, personable. Place is clean, and a very friendly storage location.
December 16, 2020
Google Public Storage Patrick McLevaine
Lezetta was excellent, from the first phone call, to her follow-up to my arrival at the facility she was nothing but professional and friendly. She was knowledgeable, helpful and walked me through each step of renting my unit making sure I understood. I will definitely recommend this Public Storage to any of my friends in the future! Thanks again!
December 9, 2020
Google Public Storage Ruben Ybarra
Lezette was tremendously courteous and helpful. A fast and painless experience plus her sense of humor made me laugh a time or too and I needed it!! Sincerely, RY
December 8, 2020
Google Public Storage Ayobami Omoniyi
December 5, 2020
Google Public Storage Martha Rivera
Coby Dennis is my hero. I came in to rent a unit and it was busy. He took his time with me to make sure I had all the information. I then locked my phone and keys in my car. Coby helped me get in contact with dealership and when they couldn't help, he called a locksmith that was close by and I was back in my car within 30 minutes. He went above and beyond for me. Thanks Coby
November 26, 2020
Google Public Storage Candela Aznarez
My storage unit was broken into and the employee working at the office, named Lizzetta, did absolutely NOTHING to help me. No assistance, no sympathy, and the absolute worst costumer service. I called the insurance company to place my claim, and she refused to give me essential information that they were asking me for in order to get my claim started (this is the insurance company that Public Storage works through, mind you, and she was still unwilling to assist me). Every time I left the office to attend to my phone calls (insurance and the police), she would make sure to lock the office door behind me so I wouldn't be able to come in again, knowing very well I might need her assistance, and even though it was pouring rain outside. And when the police officer showed up to file my police report, she put up the "I stepped out of the office, I'll be back soon" sign and disappeared, so when the police officer wanted to come in and speak with her about surveillance, she was not there. I understand that she might not care about my belongings being stolen, but I would've hoped that as a human being she would have shown some compassion towards what I was going through and offered some help. I have worked in the service industry my entire career and this woman embodies the absolute opposite of what hospitality should resemble, let alone what Public Storage might want to portray as their customer service standards. Honestly, the lowest of the low. I would be ashamed to have such a person to be an ambassador of my brand, but if they allow someone like this to represent their vision, mission, and loyalty to customers, then that says more about them as a company than I care to know. Long story short, don't bring your business here, it's not worth your hard earned dollars.
November 25, 2020
Google Public Storage Pedro Mana
I’ve ask for assistance about this water leak by my unit I spoke with Michelle, the manager In charge and she stated that she will make a work order , i’ve Placed a water bottle to slow the leak but for some reason someone keeps removing it , OK if you want to remove the bottle fix the damn leak, I shouldn’t have to walk on a slippery concrete, this could turn out to be a big lawsuit, I brought it to the managers attention and nothing has been done!! not only that , I need my storage unit to be secured they are big opening inside my unit where anyone can reach and grab my stuff this is unacceptable I need someone in management to please give me assistance as soon as possible,Also people shouldn’t be Living in this units, they’re selling meth and all kind of drugs around here and it needs to be stopped. I’ve been stop by some of these meth users and they ask me was I security, I do work security , but not for this unit. and they stated that Michelle knows that they live here, and this is unacceptable. Someone needs to investigate what’s really going on around here👮‍♀️
November 24, 2020
Google Public Storage Andy Harrison
Lezetta was very helpful and extremely pleasant to do business with. Thanks for the good service. I will recommend to friends and family.
November 20, 2020
Google Public Storage Kate Shoemaker
Our unit was "tampered with" and we weren't informed until we showed up to put more items in our unit. The latch was bent shut after the break in, so we have been unable to access our unit while waiting on someone to fix the door. It has been a week and we still don't even know whether or not anything was stolen. Each employee I've spoken to has been quick to tell me they don't usually work at this property, and no one has had any answers for me at all.
November 8, 2020
Google Public Storage Brinn Miracle
2 attempted breakins of our unit, and others
October 21, 2020
Google Public Storage Bob Stoute
October 14, 2020
Google Public Storage Danielle Adams
Great customer service, very very very nice, I’ll be sending people her way!!!!!!!!
October 2, 2020
Google Public Storage Alexander Munoz
September 26, 2020
Google Public Storage Shantel Davis
The property Manager was on point and kept me well informed, very courteous, but whoever the dude was behind her, was annoying as hell and just wouldn’t let her do her job and for that he gets 2 Stars... great work Yolanda.
September 22, 2020
Google Public Storage tiajah hope
I went to public storage to ask about a unit. I was having a bad day and new property manager Yolanda made sure to answer all my questions and concerns. I really appreciate her for remaining professional.
September 22, 2020
Google Public Storage Larry Watson
The New Property Manager, Yolanda, had great customer service. I went in to inquire about a storage unit today, and she assisted me with getting one. I would recommend others going here to get a storage unit!
August 31, 2020
Google Public Storage Kingdom Concepts
August 21, 2020
Google Public Storage k stone
Excellent assistance by Faisal
August 14, 2020
Google Public Storage bruce rhodes
Great customer service
August 13, 2020
Google Public Storage Exalt Bri
Faisal was fantastic! The move into this storage was so simple and fast. Thank you!
August 12, 2020
Google Public Storage Leslie Solcher
EDIT: The staff called and assured me that they are implementing additional security measures to ensure the safety of the units at this location after my unit was broken into. I'll give one star back for the customer service and the additional safety measures.
August 11, 2020
Google Public Storage B K
Serious problem with break-ins here monthly
July 18, 2020
Google Public Storage rochelle beckford
I went into the location to make a payment on my unit the young Lady there Priscilla was very kind and courteous and the office had such a fresh smell and clean I enjoyed the visit today
June 27, 2020
Google Public Storage Karen Warner
NOT SAFE Mine and 6 other units looted. The management complete denial. Back fence used to break in, fence a joke, no cameras in back. I have many pics beyond posted here.
June 22, 2020
Google Public Storage Michelle P Jackson
June 12, 2020
Google Public Storage jesse prather
Please be advised that my experience at the 1419 W.Gray public storage was extremely wonderful,as was the interaction with your representative Serena Sargent, she is thoughtful, helpful and accomdating along with satisfying all needs associated with renting my storage space.
June 12, 2020
Google Public Storage Jeff Banks
Serena was very helpful and informative on everything I ask her for. I definitely would recommend this location to all of my friends and family!!
June 3, 2020
Google Public Storage Andre Nelson
Call and spoke with Raisha Lee and she was very helpful with all my storage question and needs.Over all a great experience .
June 3, 2020
Google Public Storage Druscilla Williams
Went to this location and Raisha Lee was so helpful in taking the time to help with my storage payment.Great experience.
March 19, 2020
Google Public Storage MFGreyhound
March 18, 2020
Google Public Storage Teshae Morris
March 17, 2020
Google Public Storage Cassy Badu
March 11, 2020
Google Public Storage Chelsea Williams
Michelle was awesome! She was very helpful and was able to answer all our questions.
March 5, 2020
Google Public Storage Rubiabr
This is a great storage to do business. Always ready to help and friendly staff. Michelle is so nice. I highly recommend this facility.
March 5, 2020
Google Public Storage Gil Rubio
Best place to store in River Oaks, Ms. MICHELLE was awesome and able to fulfill our storage needs. Clean and secure, highly recommend.
March 2, 2020
Google Public Storage Maria Hernandez
This is been a horrible experience, I havent even been a month in and my storage and I got robbed!. I went to them to ask for the security cameras videos and they said that there is a side of the building with no cameras so there was nothing they could do. They also said the back of the building has no cameras either so they could have gone through there. No wonder they make you get mandatory insurance when you sign the contract because they know they will be liable.
February 7, 2020
Google Public Storage Mcconald Dade
Velencia was very helpful nice and courteous thanks again
February 7, 2020
Google Public Storage Adrianne Fossil
My daughter and I came in on last week and the ladies here are awesome and very helpful! Thank you ladies special thanks to Michelle for answering all my concerns.
February 4, 2020
Google Public Storage Michael Jones
February 3, 2020
Google Public Storage Jim Reeder
We have maintained a unit at this location since 2002. Recently, we decided to convert to a larger unit. Staff could not have been more helpful. Particular thanks to Velencia who was wonderful to work with.
January 30, 2020
Google Public Storage Angel Crazy life
January 2, 2020
Google Public Storage Ashley Dutton
I have been a customer with a few different storage companies in the past and Public Storage on West Gray has been by far the best experience. The manager Michelle is so kind and truly cares about her customers. Thank you Michelle for everything, you have been so kind and understanding, and for that I am forever grateful.
December 29, 2019
Google Public Storage Carl Mcdade
December 26, 2019
Google Public Storage luxello67
This is my second time to use this Public storage. The staff make it so quick easy and efficient. Michelle and Valencia are Fantastic! Its always clean and easy to access. Thank you Ladies!
December 26, 2019
Google Public Storage Robert Marshall
December 12, 2019
Google Public Storage Eve Mcintyre
Kamecia is was such an amazing person, so personable, her personality is infectious. I was relocating from out of state, and when walked in Kamecia immediately took care of my needs, explained the storage sizes and took time to explain the process. Kamecia is highly professional, took time to understand what I needed. Thank you for great customer service and kindness! THANK YOU! THANK YOU!THANK YOU! Would highly recommend this place you won’t go wrong.
December 11, 2019
Google Public Storage Charles Neel
Michelle was so informative and knowledgeable of the business I really appreciate her and I love having my busing at this location 2 thumbs way up.
December 5, 2019
Google Public Storage Meshak Faton
Staff here is incredible, fun and enjoyable to work with. I arrived stressed out of my mind with moving from out of state and Valencia and Michelle the property manager made me very calm and relaxed while they finished my agreement and walked me to my unit. Thanks again guys, i really appreciate it.
December 3, 2019
Google Public Storage Ali Richards
Michelle was personable and knowledgeable. She had me in and out quickly and was very efficient. I will definitely recommend friends and family to come and see her for their storage needs!
November 27, 2019
Google Public Storage Angela Faye Brown
Michelle was great!!
November 12, 2019
Google Public Storage Ossie Roby
Michelle was awesome and very courteous also was pleasant and patient 10 stars for her
November 11, 2019
Google Public Storage Yo Yo
Great experience! Michelle was knowledgeable and so very helpful! Thanks ladies!!
November 9, 2019
Google Public Storage Edric Williams
I was having a terrible time with my move this morning. I didn’t know what to do and Mrs. Michelle was so helpful. She got me into a unit, it was quick and easy. Never had an experience with a storage place that went this well m. Mrs Michelle needs a raise for sure, she definitely made my day
November 9, 2019
Google Public Storage 3 Bubble
Michelle was amazing! Great fast customer service!
November 7, 2019
Google Public Storage CDP
Michelle is Running a tight ship and wonderful people
November 6, 2019
Google Public Storage Trevor Heim
Michelle is one of the nicest people and i couldn't have been more delighted to have her a my point of contact. Public storage sure did get a bargain with this hire. Thank you Michelle for all of your hard work!
October 24, 2019
Google Public Storage wesiv
The most amazing, unbelievable and incredible customer service I've ever had!!!!!
October 24, 2019
Google Public Storage Joy L. Cheathem
Love the great customer service each time I go into office. Michelle really works hard to resolve any problem that you may have. The property is well kept and she does'nt tolerate 'NONSENSE" on property. Quite professional!
October 23, 2019
Google Public Storage jennifer martin
Michelle was very efficient & knowledgeable about her position..it was an effortless transaction...Keep up the good work .God bless you!
October 12, 2019
Google Public Storage Gwendalyn Donatto
Michelle was super nice, personable, and extremely funny! My visit went really well.
October 11, 2019
Google Public Storage Joshua Mathis
Kamecia is awesome! Got me and and out of there quickly and had a smile on the entire time!
October 2, 2019
Google Public Storage Byron Wesley
September 28, 2019
Google Public Storage Pamela Stone
Kamecia was very helpful in getting me set up with storage. She didn’t just hand me the key; She gave me a tour of my locker to make sure it met my expectations (very helpful to me). During the leasing process, she explained everything to me as we went along. Feel good about decision to pick this location. I appreciate her friendly and patient attitude.
September 23, 2019
Google Public Storage Michael Klotz
September 20, 2019
Google Public Storage Karen Vieira
Kamecia was terrific! So knowledgeable & professional!
September 14, 2019
Google Public Storage Stratis Catacalos
Michelle and Kamecia were amazing and so friendly!!! We might want marry them. Highly, highly recommend!!!
September 13, 2019
Google Public Storage Lady Brown
Exceptional Customer Service:) I visited this location just to make a payment on my lunch break, and the young lady Kamecia was very nice and friendly. She greeted me as soon as I entered( you all know this is practically non-existent these days when going into establishments) and explained she would be right with me. Of course, HOT and in a hurry that day the store phone lines were going crazy and Kamecia handled the situation very well. A hot in a hurry customer(ME) standing in front of her and multiple customers calling, and she still provided me with her attention the customer in front of her! She was able to great the customer on line; placed on hold and while I (GUILTY OF NOT BEING PREPARED) was digging for my information she politely went back to phone line asked customer what they needed placed them on hold and began gathering their information requested until I was ready. Just like that I presented my account information and payment and before I could get to the door good Ms. Kamecia had already provided the customer on hold with what they needed and was off to the next line. Talk about multi-tasking and making it look so easy. Lets just say I am such a stickler for AMAZING customer service and this young lady did not disappoint. Super Satisfied Customer :)
September 10, 2019
Google Public Storage Jason Moore
This location was excellent. I was able to reserve my unit online, and my onsite experience, facilitated by highly professional Michelle. The unit was perfect, access easy, and I found the entire experience quick and easy. I was also pleasantly surprised to learn that the second month is free! Highly recommended!
September 7, 2019
Google Public Storage Dwight Barber
I came here after speaking with very rude people at several other nearby facilities, including one where I had rented for two years. Here, however, Michelle was very friendly, professional and helpful in assisting me to solve my storage needs. I highly recommend PS and this faculity, specifically!
September 5, 2019
Google Public Storage BIG D
Good management clean locations love Public Storage. Their employees really make the difference
August 29, 2019
Google Public Storage Leon Pedro
People still stay after hours playing loud music, and washing there bikes, WTF who is the District manager, why do you aloud this kind of behavior, people have to work early in the morning ,SO PLEASE CONTROL YOUR CROWD. I WOULD LIKE THE OWNER RESPONDED so I can show him photos of the nuance that is being displayed at this facility, the district Attorney will be ADVISED.
August 24, 2019
Google Public Storage Charlotte Pervis
Ms.Michelle is the best this is so blessed to have, I just love her
August 23, 2019
Google Public Storage Tina Samuel
I went into this store today to buy items for my move. I just had to give this young lady Kamecia a great review. She is awsome. Very helpful
August 23, 2019
Google Public Storage Jacqueline Tovias
Excellent service! Kamecia is the best helped me with everything was very patient and helpful!
August 19, 2019
Google Public Storage Andrew Nadolny
August 14, 2019
Google Public Storage Lindsay Pitts
Michelle was incredible. I came in right before closing and she was happy to walk me around and get me set up no problem. The dining process was fast and easy too.
August 12, 2019
Google Public Storage Sonya Cuellar
Michelle is amazing! Wonderful customer service and a pleasure to do business with. What a difference this location is from others. We will definitely use this location from now on.
August 3, 2019
Google Public Storage Chisam Reiter
They were so flexible and accommodating to our hectic moving schedule. Very helpful!
July 16, 2019
Google Public Storage Joshtravis90
Kamecia and Michelle are awesome and so helpful
July 12, 2019
Google Public Storage Gene Jackson
I come over at this location to pay my bill every month Ms. Michelle is fantastic also I have meet Ms. Kamicia she us awesome also they are a great team
July 11, 2019
Google Public Storage Antoinette Shrepee
Michelle was Very Welcoming and Professional ‼️
July 11, 2019
Google Public Storage Miles Spratto
Great Staff! Super understanding and willing to work with us.
July 10, 2019
Google Public Storage redroof inniah
Very clean and safe place, staff is amazing Michelle Jackson was very heplful in suiting all my needs. i will refer this facility all my friends and family
July 10, 2019
Google Public Storage Kenneth Finch
Kamecia was super friendly and helpful, great storage experience.
July 7, 2019
Google Public Storage Canna Jackson
Needed boxes Ms. Michelle was awesome with & patience
July 6, 2019
Google Public Storage Angelia Cooper
Michelle & Kamicia are awesome I love them both they also need a raise real talk
July 6, 2019
Google Public Storage Stephanie Ford
I went the to store to get some information and Michelle was very friendly and she gave me slot of information I just love her
July 4, 2019
Google Public Storage Tony Nguyen
Michelle and kamecia gave me excellence service, helped me with the tour around facility.
June 30, 2019
Public Storage Pedro Campuzano
Hello how much is a small space...
June 25, 2019
Public Storage Shirley Hooks
How big are your storage units?
June 21, 2019
Google Public Storage Andrew Ton
June 17, 2019
Google Public Storage Aaron Webster
Great staff! Kamecia was a pleasure and incredibly helpful. I commend you for hiring such a wonderful person! Thank you agian!
June 10, 2019
Google Public Storage Nick Denson
Michelle is by far the best facility manager I have conducted business with. She is courteous and friendly at all hours of the day and consistently provides the best customer service available. Would definitely recommend this location to all interested in secondary storage.
June 10, 2019
Google Public Storage JahSmoke030
Michelle was helpful with assisting me with my bill
June 1, 2019
Google Public Storage Chris Caldwell
Such a great experience using this location! Ms. Michelle was an amazing help and walked me through the process and helped to make everything so easy!
May 30, 2019
Google Public Storage Marissa Valdez
Kamecia was super helpful! Excellent experience
May 14, 2019
Google Public Storage Marco Williams
Michelle was very helpful
May 9, 2019
Google Public Storage arri ware
Michelle was very was helpful and detailed oriented. Sweet demeanor. Good service all the way around.
May 8, 2019
Google Public Storage John Vastola
Michelle is great! Always helpful, goes above and beyond when ever we need assistance! Always a good experience coming to my unit!
May 6, 2019
Google Public Storage Scott Frazier
Michelle is my favorite lady. She is always helpful and looks out for our units. We chat about our days and I enjoy seeing her when I come up here.
April 21, 2019
Google Public Storage John Baker
Office never opened. Homeless person lives upstairs.
April 13, 2019
Google Public Storage ballah bangura
Prompt, friendly, well informed, service, and excellently priced!
April 10, 2019
Google Public Storage John Thompson
I'm well pleased with the service here at Public Storage on West Gray Michelle's been very kind Curtis very helpful she wanted me to keep her in her position you need more people like her in y'all have a lot to say about in the other way but I will keep that to myself but keep Michelle going she's one of your greatest employees I've ever met have granny from you and many of your storage is so y'all have a great day and give her a 5 plus you have a great day God bless bye-bye
April 7, 2019
Google Public Storage Tyshika Randle
Tiara called and confirmed my appointment this morning. When I got there she greeted me with a warm welcome . Also explained everything and was very professional. Thanks Tiara
April 7, 2019
Google Public Storage Howard L Moore
Tiara was terrific!
April 3, 2019
Google Public Storage Patricia Collins
MY EXPERIENCE WITH THIS PROPERTY HAS BEEN GREAT MS MICHELLE IS WONDERFUL SHE KNOWS HER JOB SHE IS VERY HELPFUL SHE TELLS YOU ABOUT THE PROPERTY OFF HAND SHE PROMOTES THE MERCHANDISE TO BE SOLD INSURANCE LOCKS STORAGE EVERYTHING THAT YOU NEED AND SHE HAVE IT SHE'S TRYING TO SALE IT TO YOU I LOVE HER AND AS A PERSON A GREAT SALES PERSON JUST WONDERFUL YOU HAVE A WONDERFUL PERSON WORKING FOR YOUR COMPANY SHE CARES ABOUT WHAT SHE DO FOR HER CUSTOMERS IT'S NICE TO KNOW THAT YOU HAVE SOME SOMEONE THAT NOT ONLY DO THERE JOB BUT ALSO CARE THE BEST PERSON FOR A RAISE MS MICHELLE JACKSON THANKS YOURS TRULY A HAPPY CUSTOMER
April 1, 2019
Google Public Storage Riley Legan
Ms Cheryl and Ms Michelle are really nice they are very respectful and they helped me out alot and also Michelle helped me pick the perfect storage that would fit my stuff in I advise anybody whoever is getting a storage to come here I just met them today and they are real friendly and greet u wen u walk inside
March 16, 2019
Google Public Storage Kiki blackshear
Mrs. Cheryl was so honest, and so helpful she mad my move in so easy. This lady deserves a raise!
March 15, 2019
Google Public Storage Jeffrey Myles
Cheryl and Michelle, Thank you for Outstanding service always. Many thanks. JM
March 2, 2019
Google Public Storage Paolo Bellotto
I have been a customer here for a while and Michelle and Cheryl have been AMAZING!!! Both ladies are so very helpful even helped me load mt car with all the boxes and other items I purchased.They always have a smile and do not act like you are bothering them even though I asked many many questions. THE BEST CUSTOMER EVER MICHELLE AND CHERYL!!!!!!!!!
February 27, 2019
Google Public Storage Misa Breton
Michelle and her assistant did a great job. She suggested I upgrade to a bigger unit which I needed to begin with. She walked me there and opened the back gate for my movers.
February 16, 2019
Google Public Storage Irene Berry
Michelle and Cheryl we’re the best I was running late to arriving to the site they waited. It was a huge help in my time of need very affordable and gave us the fest deal
February 1, 2019
Google Public Storage Roderick Barnes
I came in this location for merchandise & Ms. Michelle was so PROFESSIONAL & Kind she deserves a raise
January 31, 2019
Google Public Storage G Mann
Came just to check prices, Michelle was outstanding in information she needs a raise
January 30, 2019
Google Public Storage Emmanuel Zoubovsky
Worst experience!! Super disrespectful manager!!! Fire her! Do not rent from this place! They do not honor the rates that are given on your first visit and staff is unable to solve problems. Stay away from this business! I was lucky enough to have my unit empty and canceled my contract after the first week.
January 29, 2019
Google Public Storage Jarina Guilbeau
Nice facility and friendly employees!
January 23, 2019
Google Public Storage J White
Cheryl D. at Store #08529 on W. Gray is amazing. She helped me through a difficult situation. She’s exceptional 👌
January 22, 2019
Google Public Storage Sebastian Franklin
Cheryl at the River Oaks location is outstanding! I walked in to vacate my unit and with a boatload of questions. Her calm demeanor and great smile was refreshing. I appreciated her honesty. Give Cheryl a raise! Maybe start an incentive for every review, your employee gets $20s. Come on district manager 😃
January 9, 2019
Google Public Storage Mrs Taylor
I recently established a new lease with Public Storage and during my move in I required unique services. The service manager on site offered exceptional customer service, was extremely friendly, professional and very attentive to accommodate my needs. This is why I continue to conduct business with this location due to their trained, friendly team members.
December 27, 2018
Google Public Storage L Jones
Excellent customer and very friendly service from Cheryl an Michelle I would recommend this storage hands down.
December 27, 2018
Google Public Storage Randall Magill
Absolutely amazing staff! Went through a long, long day of almost losing my belongings. After sifting through auction papers and hunting people down, they helped me find the buyer and get my belongings back. Michelle and Cheryl are absolutely amazing!!! I recommend this location to everyone!!!
December 10, 2018
Google Public Storage Screwloose Lautrec
Keeps raising their rates after you've been there a while
December 1, 2018
Public Storage Nicholas Alvarado
Why do y'all contradict y'alls time of open and close that's on the door. It's so disappointing that the sign says from 9am to 5pm and no one is here. Since I've been renting from you this has always happened. ive been here since 10: 30, so sad.
November 27, 2018
Google Public Storage Barry DeBakey
Tarmara
November 21, 2018
Google Public Storage Marie Liv
November 21, 2018
Google Public Storage Jarina Thomas
November 21, 2018
Google Public Storage Larry Gardner
Clean facilities. Great customer service. Friendly staff.
October 1, 2018
Google Public Storage Taylor First
Staff repeatedly yells and argues to customers on phone calls before hanging up. The 800 number offers no support whatsoever and neither does their customer support email. If you can use another storage unit facility, you should.
September 26, 2018
Google Public Storage Glory to God Ministries
My Cousin Joe Caywood used to Have a unit here services are great but when trying to get Mail the staff are just playing rude My Cousin Joe Is Homeless And has no where else to get his mail this facility needs to shape up
September 24, 2018
Google Public Storage Angelica Green
Ikea gave my mom a storage, and things are going great. She was very helpful and nice. Thanks again for everything!!
September 10, 2018
Google Public Storage Charity Lawson
Keyshia was so helpful with everything! Would rent with this location anytime!
September 5, 2018
Google Public Storage kevin jones
Kesha helped me out. She was a great help and even kept me dry during the brief rain shower. The elevators were not working where my unit is located but I'm hopeful they will take care of that soon like in a few days.
September 1, 2018
Google Public Storage Holley Cade
Cheryl was just lovely getting me set up! I got a great unit location and the facility is super clean! Thank you!!
August 26, 2018
Google Public Storage Karen Harris
Seriously don’t waste your time, money or energy!!!! I’m not a person who post reviews so take my words to heart. Been a customer for a couple of years with 2 climate controlled units. Finally at a place where I can move my things out of storage. My experience...bugs, dust, hot temps, never a working dolly in the loading bays much l as the property. Not one trash can on site that you have access to use. Hours to access the facility are 6am to 9pm. Just learned they no longer prorate fees if you need to move out before the end of the month. I encourage people to explore doing business with one of the newer storage facilities in the area, there are several to choose from.
August 18, 2018
Google Public Storage L Tubbe
Just don't do it. "Climate Controlled" is barely cool enough to keep chocolate from melting. Not very clean. Had unit for 2 months and had dust and spiders on everything when i went to clean it out.
August 12, 2018
Google Public Storage kylesmith1982
Employee on duty was away from the office on 8/12/2018 for the last part of the open hours. She returned 10 minutes prior to close, and then refused to check me in to the space I had reserved online, the day prior. She cited a rule no check-ins could occur 30 minutes before close. *To be clear, I was there 30 minutes before close; said employee was not in the office. Absurd rule (if, in fact, that's truly a rule and not her excuse). Rude employee. Unbelievable that I had to waste over a half hour of my time to wait for an employee, only not to be helped during business hours nor given access to my storage unit.
August 4, 2018
Google Public Storage Gillermo Mosqueda
Good price online. Great help from the lady that helped us.
July 20, 2018
Google Public Storage Pierre-Paul VIVIER
Tanisha was super friendly and helpful
July 18, 2018
Google Public Storage Veralisa Waterwall
I give credit for these two courteous staff members, Tanisha and Cynthia. On my first day, as I opened my account, Tanisha gave me a lift on the golf cart to my unit. That was helpful since the temperatures were in the 90s and the trek was almost like a 1/2 mile. When it was time to close my account, Cynthia walked me through the necessary procedures priot to closing. The facility is located in a really awesome neighborhood and the grounds appeared to be clean.
July 3, 2018
Google Public Storage Taliyah Price
I Love coming here to pay my bill Tanisha is so nice and attentive. Her smile and personallty always makes me feel happy she doesn't mind listening to my problems and giving me positive vibes. I even watch her with different customers and she's a joy from start to finish with us all😀
June 14, 2018
Google Public Storage David Rogers
The manager of this location has exceeded expectations from the second I arrived. My friend had backed out on helping move my things into a storage unit and Taneisha was able to call a family member she knew was close by and he helped me unload my truck in just enough time to get it back to uhaul! (Disclaimer: Ask days in advance if you need help and her brother, standup guy, may be able to assist. Pay him well, he's good help, but definitely not part of the contract Or Public Storage lol). Any time I have had a question she has been incredibly prompt and professional in her assistance. Public Storage without Taneisha is just another storage unit facility, but with her it is a customer satisfaction machine. Highly recommended above all others I've used in the past.
June 2, 2018
Google Public Storage Emily Heller
Due to a move gone awry, I had to take a storage unit at another facility only to find out after one month they were demolitioning that public storage and I’d have to relocate all my possessions to another public storage (for only 2 weeks more mind you before I’d be moving out)! After moving so many times the demolition added like 4 more moves to my future. I was a hard one to win over when I got to the W Grey location but the manager Tanisha made me so happy! I’ll never forget how kind and helpful she was. She literally changed my life when she went out of her way to bring me the portable cart #gamechanger Public Storage is lucky to have a manager like Tanisha on their payroll. She is professional, efficient, helpful and truly dedicated to the best costumer service. I would absolutely recommend this public storage location 😊
May 31, 2018
Google Public Storage Jose Morin
Cynthia & Tanisha were very friendly & courteous. They referred me to another location that better suited my needs. Excellent customer service on their part.
May 31, 2018
Google Public Storage Juanita Wolf
I like to put my stuff there because the people are really nice they explain what you need and explain everything to make the process of storing easy
May 31, 2018
Google Public Storage Joyce Rhodes
I stop in every month to pay my bill the manager Tanisha and the other ladies here are always pleasant and patient to help me out. This isnt the closest office to me but the ladies here are always the nicest and I always appreciate their help
May 30, 2018
Google Public Storage hayden
I've been renting here for a while I really appreciate the care and up keep of the property. I've never had any issues with my unit or getting any help from the management. I've been going through a few changes in my personal life and have been visiting the property alot lately, and any time I need something the new manager Tanisha is always willing to help me even if it's just her listening to me vent my problems out, which sometimes can be better than any physical help. Soon I should have my stuff together and be ready to move to the next stage in my life. I would definitely recommend friends and family to come rent with her she has been great to me. Thanks Tanisha and Public Storage
April 28, 2018
Google Public Storage Karen Man
As a returning customer, if there were 6 stars, this Public Storage location should have 6. They really make moving a less stressful experience. Tanisha and Alvaro were so helpful in finding the perfect unit. The perfect location, ease of access to units, saves you time during you move (and money if you're hiring movers). Get your key before your move so when you're ready with the movers, you can move right in.
April 28, 2018
Google Public Storage Haley McFarland
April 22, 2018
Google Public Storage severn kirchem
Not the Friendliest of staff, when I transferred my Public storage unit from Hwy 6 and west park I wish the manger could go with it. I moved back to the Cleanest and Very well Maintained public storage on 6502 Hwy 6 S From the Public storage location on 1419 West Gray, that location is dirty and not maintained Plus the staff is never friendly and always rude.. I complained about difficulty in opening the roll up door, The sliding lock jamming, the weather stripping falling off and the burnt out light bulb in my 19x30 unit Nothing was done in the 8 months I rented there..staff has the attitude of don’t bother me and I don’t like my job...— NEGATIVE 👎 👎👎👎⭐️⭐️⭐️⭐️⭐️😢😢💩💩😣🤨
April 18, 2018
Google Public Storage Mai S.
Great customer service. Tanisha was great help. The staff was wonderful. Would highly recommend this place for your storage. Thank you.
April 12, 2018
Google Public Storage Photo Justo
I love this store. Tanisha help me with my problem of getting me a big storage. For a good price and she helped me acquire some merchandise. Y’all Tanisha is great hard worker every time I come Up there she is always doing some hard work keep up the work
March 19, 2018
Google Public Storage DJ Red Dog Kennels TANK
Great experience. Tanisha Gregory is the greatest. See her when you go over there.
March 1, 2018
Google Public Storage Joshua Salapack
Tanisha was very friendly and helped me locate the storage unit for my needs.
February 20, 2018
Google Public Storage PRINCE OOCHIE PRODUCTIONS
I love this place, very neat and safe location. The staff is awesome. Tanisha always help me with any concerns I may have and very respectable.
February 20, 2018
Google Public Storage Dj Brown
I had an excellent experience at this location was helped from when I came until I left. Very clean property. Tonisha was very nice great attitude made me feel very comfortable.
February 15, 2018
Google Public Storage Jo M.
Tanisha and Mya were extremely helpful and nice, and let me do changes in the fly. I had t wait a little though, since they were very busy.
February 13, 2018
Google Public Storage Dewayne Williams
With this being my first time using a storage facility, the initial process was easy enough. Tanisha and Mya went out of their way to ensure I had everything I needed in addition to making suggestions on other items I may have needed. The storage unit was exactly what I wanted and clean to say the least. All in all, good facility; great people!
January 8, 2018
Google Public Storage the Julles
I am moving here because my previous facility (another company) is tearing down the building. The W. Gray Public Storage is close to my house, and the unit is the same price but much larger than I was getting at Extra Space. It was easy enough to sign up on line. However, I was forced to take and pay for the unit 3 weeks before my move-in date, because you cannot make a reservation for further down the road than one week. There was no rental agreement or rules to read on-line. After that, things were not so great. I had to go sign the contract in person. When there is no one in the office (they are showing units to other customers), they lock the door. They don't bother to put up a sign, so you have no clue if they are open or not. The girl was decidedly not friendly and not thrilled about helping people. she muttered something about the company having set three back-to-back appointments first thing in the morning, and she had not even had time to get set up when she arrived at work. I was really irked when she told me that they "require" you to have rental insurance. Since this had not been mentioned on-line, I did not have time to see if my homeowners insurance covers rental storage. So I was forced to sign up for their insurance, at an additional $11 / month ($132 / year). I was also told that they "require" you to have a certain type of lock, also not mentioned in the on-line material, and I didn't have time to drive to Home Depot, so I was forced to buy their $20 lock. She locked the front door and then disinterestedly walked me to my unit on the 2nd floor of a building in the rear. It's nice that you can drive right up to the entrance. There's no special parking in front of the building, so your vehicle will be blocking other people's access to their units. There were no carts or dollies in sight, so you will be hauling your boxes from the car into the elevator and then down the hall to your unit by hand, or bring your own dolly. The locker is climate controlled, and it's large, 5'x10', which is nice. And it's close to the elevator. But there was a chunk of ceiling tile caved down, and insulation hanging 3' down into the unit. I asked if the unit had had a roof leak, and she said, "No, it's just an old building," and gestured to some falling ceiling tiles out in the hall. This does not answer the question of water leaks. I asked if they could have it fixed in the three weeks I had paid for but will not be able to move in. She disinterestedly said "maybe." The second time I asked if it would be fixed, she commented that probably not, and that their maintenance crew isn't good about things like that. While I was in the office, a lady came in who was told that her rent had gone up from $50 to something like $75 (50%!), which she had not been advised of, and they had slapped on a late fee because she was two days late in paying (she said she had not received a bill). It's also not clear how they bill you - via U.S. mail or via e-mail. I tend to delete e-mails that look like advertising, so you could easily overlook a bill, and become delinquent. So I'm definitely not pleased with the customer service. Nor the bait and switch about the required insurance and the required pad lock. I'm worried that my unit might be subject to rain / roof leaks. But I want to keep the unit because it's close to the elevator . All the other available units are way in the back, and remember, I didn't see any cart or dolly. I could look for another facility, but I have a really short time frame and need to get something quickly. This one is close to my house. Not that I go to my storage unit all that often. I hope that I have not made a bad decision.
December 23, 2017
Google Public Storage Andrew Renehan
Very nice facility! Tanisha was extremely helpful in getting me set up and moved in. She went out of her way to get me a cart, which made the move much easier.
December 15, 2017
Google Public Storage Keith McCarthy
Tanisha did a great job for me!
December 13, 2017
Google Public Storage Cristina E. Pirataie
Horrible, horrible, horrible! I would give it zero stars if that was possible. Rented here for about 8 months, and every time I needed to access the unit, there was some kind of problem, either they forgot to give us the elevator code, or they forgot to give us the stair code, or they are working on the elevators so they changed the stair code, or the number pad is malfunctioning. So every time, need to look for the on-site mgr, who is nowhere to be found and when she is found, she is rude and unprofessional. Bottom line, average time to access the unit: 1 hour. And this if it is during biz hours. If not, you are SOL, as nobody answers the phones, all endless automated messages. So the last straw for me, came to the unit to pick up my kids' winter clothes, as it was getting down to the 40s and again, stair code not working, elevator closed for repairs. Go to look for onsite mgr, nobody in the office, everything locked. This is 4 pm, during biz hours. Then, 30 min later she shows up and asks me if I was the one banging on the door. Really? So I get out of the car and ask her why I do not have access to my unit when my bill is paid in full. A shouting match ensued ending with her physically pushing me to prevent me from entering the office! Unacceptable!!! After another 30 min, the district mgr showed up asking me to verify my account to make sure I had the right to be on property. Add insult to injury. After verifying the codes he went to the stairs to demonstrate how to open with the given code. Guess what ? He couldn't. So again he calls the star onsite mgr and she explains that that door has a mechanical malfunction. During all this I decided that this place is not worth my time, my money and my peace. So ordered a UHaul and moving out tonight, same day as all this happened. Would never recommend this place to anyone, even if they give it to you for free!
December 12, 2017
Google Public Storage JaMarcus Beasley
Ashlie provided 5 star service!!!
December 9, 2017
Google Public Storage Michael Bailey
Horrible experience, said one price on line, totally different when I got there. The worker who was helping me didn't explain the details, seemed like she didn't want to be at work. Didn't feel like they wanted my business, so we took it elsewhere.
November 6, 2017
Google Public Storage Kristina Perez
Ashlie was very helpful and helped me get everything that i needed for my stressful move.She is awesome need more like her.
November 1, 2017
Google Public Storage Nicole McLarty
Ashlie, was extremely helpful!! She made the process easy and simple.
October 24, 2017
Google Public Storage Tina B
It was storage for 3 years it was pricey and motivated me to get rid of old junk.
October 15, 2017
Google Public Storage EnergyPoint Research
Had a great experience with Tanisha and Ashley on Oct 14, 2017. Their friendly assistance was greatly appreciated.
October 4, 2017
Google Public Storage Troy Burr
Awesome service
September 27, 2017
Google Public Storage Mollie Brazle
Went in to buy a couple boxes and get a storage and Ashlie was very informative. I was devastated because of Harvey, putting my valuables in a storage made me nervous; she did an awesome job helping me protect all of my belongings. Excellent customer service!!
August 6, 2017
Google Public Storage Barbara Chambers
Easy access by bus and very secure. Great service as well.
August 4, 2017
Google Public Storage Brannon Simar
Super quick and easy! Wasn't hard to tell Tanisha obviously knows what she's doing!
July 12, 2017
Google Public Storage J C
I don't have a unit here, but stopped in to buy moving supplies. Tanisha was super friendly and helpful.
July 6, 2017
Google Public Storage Erik Price
I came in to buy merchandise and Ms Tanisha was very helpful and informative also very nice and eager to help, and She even helped me carry my merchandise out to my car. If she is this nice when I just come in to make a purchase, I can image how happy her tenants are! Tanisha you are the best #property number 08529 Thank you Tanisha!!! I will most definitely be back to this location and have no problem referring family and friends to your location. Thank you again!
June 22, 2017
Google Public Storage Patricia Cruse
Stop by this location today to inquire about renting a storage unit. The young lady that work there Tanisha, was so helpful,and friendly.
March 22, 2017
Google Public Storage Crosby Wallace
you can never get anyone on the phone.. and when you go by the location.. the doors always locked.. sorry customer service
March 11, 2017
Google Public Storage Betty Herrington
I arrived at the store and saw the sign saying the clerk would be back at 4:10. It was 3:50 so I decided to wait. About 4:10 I got out of the car and waited at the door. Still no one there. Then about 4:25 I looked up and saw the sign was down, so I went in. The clerk was sitting down behind the desk. When I said I didn't see her, she said, "I saw you. I waved at you but you didn't see me." So rather than being rude I just said, "must be nice to have a job you can come and go as you please." What I WISH I would have said was, "If you knew that I didn't see you, why didn't you open the door and say something like 'my apologies for being a little later than I had planned. Please come on in." Instead she just sat there.... This the 2nd time in about 3 weeks that I have been there and the clerk was not there. So bottom line, customer service is NOT their strong point.
February 28, 2017
Google Public Storage Townsend Stamey
Patricia is wonderful! Very friendly, and incredibly helpful! Highly recommend this place, very clean, and outstanding customer service
February 6, 2017
Google Public Storage Yvonne Ervin
January 24, 2017
Google Public Storage Mallory Mellen
Patricia was incredibly helpful in accommodating us last minute. We ran into issue getting furniture into one unit and she quickly solved the issue offering us many options to choose from.
January 22, 2017
Google Public Storage Miranda Ellis
Patricia was great! Helped us get exactly the size and space we needed. Was very friendly and personable.
December 24, 2016
Google Public Storage starquasar1
I was very impressed with the efficiency of the staff Patricia. She was the reason I decided to rent at this place. The place was very clean and has a good vibes.
December 11, 2016
Google Public Storage Daniel Marklin
Good service, and helpful staff. The units are clean and neatly kept indoors, however the equipment to move was shabby (dollies and elevator), and the exterior was unkempt with trash and left belongings outside the buildings.
December 8, 2016
Google Public Storage Toni Noble
Patriaa was very helpful. Great customer service. Would defiitely refer friends and business associates to this facility.
August 8, 2016
Google Public Storage E M
My unit experience water damaged from one of their ceiling pipes. Storage is very unkept :( I don't recommend this place. I will continue using extra storage for feature storage needs. Sorry public storage, I gave it a shot.
July 4, 2016
Google Public Storage Tanya Hyde
July 2, 2016
Google Public Storage Rahul Malhotra
Patricia provided great service.
July 1, 2016
Google Public Storage Vanessa Jasso
Patricia is great! prompt service and really nice!
July 1, 2016
Google Public Storage Thinktothink
Patricia was super sweet and helped me out short notice! We walked around and she showed me options. It was a great experience!
June 8, 2016
Google Public Storage E6
May 22, 2016
Google Public Storage Daniel Ramirez
Patricia was very helpful and got me the exact size unit that I needed.
May 7, 2016
Google Public Storage Scott Kesler
April 30, 2016
Google Public Storage Mariadejesus Moreno
Went into store for a unit and got a great recommendation and excellent service from Patricia andtanisha that were awesome
April 25, 2016
Google Public Storage Naved Naqvi
The office manager here is Patricia, who is well informed about the facility and very cooperative. The entire leasing process was very quick and efficient, and Patricia explained all the relevant terms and my obligations under the contract before obtaining my signature. The facility is very clean and well maintained, even after the recent rains. I would definitely recommend this place.
February 13, 2016
Google Public Storage James O'Rourke
Super friendly place, very helpful staff. If anyone has had to move or require storage then you know it's a hassle, stressful and no fun, that said PS has it together, made the whole process simple, affordable and easy. As a customer Shawna and her staff will treat you like a longtime friend rather than someone just passing through, she completely understands the customer needs and does everything to minimize the stress. I'm not looking to relocate again, should I need to do so I will certainly be using PS again.
February 4, 2016
Google Public Storage Mike
Shawana, Aoun, and Alex are very nice and they give great customer service!
January 23, 2016
Google Public Storage JC Moore
Shana and Alex were very sweet and helpful towards my partner and I. Even though she did not have what we were looking for, she went out of her way and found a location that was still close to our area l, that had what we were looking for. These guys are awesome...
January 23, 2016
Google Public Storage Vinicio Fajardo
I've been a customer since 2009, location is perfect but the service and helpful stuff make this place like an extension of your home (Shawna and Alex are not only very friendly, but helpful and they care about your property and care about you as a customer)
January 22, 2016
Google Public Storage Kipp Kong
From the initial phone call to signing a contract. Our experience at this location was absolutely amazing! We worked with Shawna and Alex who were very friendly and helpful. We needed a fairly decent sized space to store extra items from our practice and the ladies were able to accommodate our needs in a timely manner. I'll definitely recommend this location to anyone who's looking for a decent priced unit in the area. Five stars all the way around!
December 3, 2015
Google Public Storage Sheila Edward
Shawna is an excellent customer service professional. She is always a pleasure to do business with. Public Storage is blessed to have such a caring manager.
November 21, 2015
Google Public Storage Ramie virk
Monique was so sweet and accommodating
November 20, 2015
Google Public Storage Fuad Adra
I was sad returning the storage because the service was above and beyond. I will always store my stuff there and we decided to make them our official turkish festival storage location. Happy we met them... Again sad we left. Make sure you ask for Shawna, she is amazing.
November 15, 2015
Google Public Storage Jill Laura
I tagged along with a friend to check out her unit and the location..as soon as we put the code in for the elevator and the doors opened there was Amanda sweeping! I thought to myself wow this facility must really care about their customers and appearance!! She was so sweet and greeted us with a huge smile i would definitely reccomend this location to anyone, the facility is up to date and the staff is excellent!!
November 13, 2015
Google Public Storage Tony Crawford
Shawna is a great asset to Public Storage. She was so helpful and extremely friendly. If you need storage and or packing supplies this is the girl you want to see and work with.
November 13, 2015
Google Public Storage Karter Jackson
Came in for merchandise and amanda was amazing! Highly reccommend!!
October 11, 2015
Google Public Storage Karen Samson
I would recommend this Public Storage to anyone. And Michael was very helpful - Karen
October 3, 2015
Google Public Storage Richard Revia
Shawna and Tanisha are very experienced and helpful with storage and website needs. I recommend this Public Storage location.
September 30, 2015
Google Public Storage Steve Cronin
September 15, 2015
Google Public Storage Juan Tovar
My first time ever stopping here ...I had doubts on some information and the staff there was beyond helpful..Monique answered every question with ease and Shawna reassured that what they offered couldn't be found at any other storage company.. by the time I walked out I had everything I needed and they noe have a new customer who will highly recommend this location :)
September 10, 2015
Google Public Storage Elizabeth Bryant
The best! The property manager is very courteous, friendly, and competent. The property is clean, well kept, and very secure. I love the service I received there!! Try them!!
August 29, 2015
Google Public Storage BcuzIm PatMan
Amanda was sooooooooooo awesome!!!!! Like would totally come back because of her!
August 28, 2015
Google Public Storage Karen Hughes
Thank you, Shawna and Jodi, for such a positive move-in experience! :)
August 5, 2015
Google Public Storage Jake Farm
would definitely suggest to family n friends,amanda and shawana made my visit quick n easy!!!awesome customer service!!!
August 4, 2015
Google Public Storage Desiree Velasco
Shawna and Amanda are by far the best individuals that I have had the pleasure working with! It was fast, simple and exactly what I was looking for. I totally recommend this location!!
August 4, 2015
Google Public Storage natalie Rodriguez
Shawna and Amanda are great! As soon as i walked in, i was greeted with smiling faces. They definetly made my experience at public storage amazing! I would highly recommend this property site to everyone i know!
August 4, 2015
Google Public Storage Shelby Robetson
Loved the facility! Amanda and Shawna where incredibly helpful, so friendly and made my experience the best I would recommend this storage to all my friends and family! 🙌🏽🙌🏽❤️
August 4, 2015
Google Public Storage Dominique Padilla
Shawna and Amanda were great! Great customer service would definitely refer friends and family!
July 25, 2015
Google Public Storage Jasmin Carty
Pleasant staff and great service! By far the best experience I have ever had with public storage ! Shawna made the experience more than easy, and Drake and Jasmin made sure I did not miss any information. Very informative, by far the best. THANKS PUBLIC STORAGE!!!!
July 10, 2015
Google Public Storage Anna Mavromatis
Reserving/booking, viewing, inspecting the chosen unit went super smoothly, and fast. Shawna is very efficient, understanding, and knowledgeable. Huge kudos and thanks for making the whole process a pleasure.
July 1, 2015
Google Public Storage Amanda O'Toole
Great experience! Shawna, the property manager, is so kind and always helpful. Impeccable customer service!
June 25, 2015
Google Public Storage Lorenzo Adams
Shawna was a great help! As soon as I walked in she was able to provide me with everything I needed.
June 18, 2015
Google Public Storage Cory Jefferson
I have visited this location on several occasions for goods pickups for my employer. Without a doubt Shawna is always there to greet you with a smile and to answer any questions that I might have; she is definitely a godsend. Public Storage is lucky to have her--Shawna is awesome! Fantastic customer service. Two thumbs up!
June 14, 2015
Google Public Storage Shaneela Omar
It was a pleasure to work with Shawna. She provided exceptional customer service!
June 9, 2015
Google Public Storage Lisa Sherwood
Shawna rocks! So friendly and helpful was able to answer all my questions and help me find the right size of unit to hold my sons items while he is in boot camp! Thank you for all your hard work Shawna!
June 9, 2015
Google Public Storage Zach McDaniel
Shawna was helpful with picking out exactly what I needed to purchase to protect my things. Would definitely recommend.
May 20, 2015
Google Public Storage Philip Schultz
Was unhappy with the 70 dollar box at ups. On my way to u haul or whatever came up on yelp I saw public storage on w gray. 11 bucks in and out. Helped me wrap the weird shaped item and bubble wrap it. Celeste and Shauna were awesome. Get all your moving items from w gray. Won't be disappointed. And they were so nice. No one likes moving or packing. Made it easier! Thanks
May 14, 2015
Google Public Storage Claudia Kline
I loved Shawna she was so sweet and helpful! Would definitely come back!
April 24, 2015
Google Public Storage Lynn Gillespie
I stopped by to make an inquiry about a climate control space and Shawna was very welcoming and helpful; she really knows her property and her company. She helped me with a property that was closer and actually could save me some money. It is very rewarding to find a company that employs people who really care about my needs, not only rentals for that property. Thank you, Shawna !!
April 22, 2015
Google Public Storage Lawrence Ross
Not worth a dime.
April 14, 2015
Google Public Storage Erwin Cooper
My experience at this location is alway provided with great services, the Manager Shawnna, is a great worker.
April 11, 2015
Google Public Storage Jennifer Deery
Great service - the online reservations and bill pay is phenomenal.
March 26, 2015
Google Public Storage Alyssa Norris
I was referred to Public Storage on West Gray by a previous customer who stored his things at this particular location. He sent me to speak with the property manager, Shawna. Even though I had heard great things about her and the facility, I had a list ready to go to compare sizes and prices in the area at other storages. Well, I only went to Public Storage. Shawna was very caring and considerate. She didn't rush me, and offered to show me a few different storages. She was very knowledgeable. I felt like I had known her for a while, which made me feel very comfortable. Moving can be stressful, and I am BEYOND stressed. This Public Storage is in an awesome location with GREAT pricing. I am VERY happy with my decision, and Shawna was AMAZING. She is the main reason I leased a storage unit at Public Storage!
March 14, 2015
Google Public Storage Joyce Cheppo
Crazy good customer service! ☆☆☆☆☆Shawna☆☆☆☆☆
March 12, 2015
Google Public Storage Renita Neelys
Great customer service ... And very helpful.. ...kim
March 7, 2015
Google Public Storage Poonam Kapoor
Shawna was fantastic! Super friendly and knowledgeable about what type of box I needed. She advised me on the best way to pack and helped. Great service!
March 7, 2015
Google Public Storage Morgan Richardson
Shawna was a pleasure! I highly recommend this location for all your moving and storage needs!
March 6, 2015
Google Public Storage Christopher Berry (RealGOoDCup)
Shawna was very helpful and knowledgeable. Awesome experience and will recommend this location. Great location storage.
February 26, 2015
Google Public Storage D.C. Mungo
super efficient!
February 20, 2015
Google Public Storage Chris Archila
Great service, property manager is very helpful very nice very welcoming will definitely enjoy my services while I'm here.
February 20, 2015
Google Public Storage Mike P
Very friendly and professional people.
January 27, 2015
Google Public Storage Betty Carethers
Came in the store today. And the two young ladies. Kimberly and Shawna was so sweet and friendly. I will be back. And I will tell my friends and family about this place.
January 13, 2015
Google Public Storage Katie Ramsey
Shawna and everyone at the West Gray Public Storage are amazing to work with!! They are all so kind and helpful and the facilities are very well maintained!
January 2, 2015
Google Public Storage Heather Kolar
the manager is super amazing! Jenny and shawna are the best! always friendly and helpful. thanks you guys
December 6, 2014
Google Public Storage Johnanthan Brown
Shawna and Vivian were just amazing and I love shawna's hospitable nature
December 4, 2014
Google Public Storage TutorVille
Shawna was absolutely phenomenal through and through!!!
November 27, 2014
Google Public Storage Abbie Driggers
I went into the store to pick up some packing boxes and Shawna and Cori greeted me right away. Both were so helpful and knowledgeable about the size of boxes that would take care of what I needed to pack. Thank you ladies and keep you the great work.
September 5, 2014
Google Public Storage Katie Narramore
Right from the very start Shawna was there to greet me and help me with my storage unit needs! She was the most professional and helpful person. She was able to answer all of my questions and make my life easier. I feel extremely comfortable renting a storage unit from her. I highly recommend this store.
August 31, 2014
Google Public Storage Joseph Trapanese
It was like no other. The place is very clean. When I walked in I never even had to wait more than 2 seconds before I was told that I would be wright with you. With in 30 seconds I was up to the counter. All my questions were answered and paperwork was taken care of correctly and in an orderly fashion. Thanks for the professional sevice. It is nice to have once in a wile. Thanks Shawna
August 30, 2014
Google Public Storage Dewayne Shemwell
Great s we service by French and Katy
July 9, 2014
Google Public Storage Christian Ordaz
July 8, 2014
Google Public Storage Thalia Huertas
Amazing Shawna is the best !!!!
June 28, 2014
Google Public Storage KK Personal
Shawna is the epitome of excellent customer service! Highly Recommended!
June 27, 2014
Google Public Storage Jane Heird
It was a real pleasure being taken care of by Shawna.
June 18, 2014
Google Public Storage Kathleen Paduano
Michael and Shawna were great in getting us all set with our storage unit!
June 8, 2014
Google Public Storage Randy Ray
I was looking for a storage unit and we couldn't find the right fit for me at this location but Shawna went well out of her way to help get me into one at another location and she even helped me get a better price! Awesome.
June 3, 2014
Google Public Storage Rosemary Trahan
Michael and Katie were very helpful and friendly. Glad I found this space here.
May 23, 2014
Google Public Storage Lance Griffith
Great experience with Shawna! Please check with her on your storage needs! Great to work with and a pleasure to talk to!!!
May 23, 2014
Google Public Storage Abby Sieverling
May 18, 2014
Google Public Storage Sharon Halton
From the minute I walked into this location, I could not have asked for a better experience. Shawna (manager) runs a very nice facility and oversees every aspect. Public Storage has a real gem and I hope they know it. The building was clean, the property well maintained and if I ever need another storage unit, I hope they are as well run as this location. Thank you Shawna for a job well done.
May 15, 2014
Google Public Storage Tianshi Ji
Shawna was able help me with great passion!! Made the whole thing a lot easier!! Would totally recommend
May 9, 2014
Google Public Storage Alonso Munoz
The staff here were super helpful. They were willing to go out of their way so that I could find what I need. Facilities are clean and Shawna and Courtney were super nice!
May 7, 2014
Google Public Storage Chasidie Murphy
I absoulety love this Public Storage the customer service was phenomenal. Shawna and Courtney made me so comfortable. I recently had a bad experience with a storage place and I know now that after leaving today from Public Storage I can trust them with my precious items are secured. And I will DEFINITELY inform others about this Public Storage.
May 4, 2014
Google Public Storage khalil trent
Michael was a lot of help and showed me everything I needed to know and I appreciate it and I recommend people use public storage for the stuff.
May 4, 2014
Google Public Storage Laura Ingalls
Great experience at this location. The manager on site -Shawna- was very quick in finding me a new space after I recently told her I needed to cut my monthly cost. She even suggested an affordable moving company, was very helpful overall. I never had any issues while storing with them (4+ years). I recommend it!
April 26, 2014
Google Public Storage Ahmed Haque
The team at public storage here was extremely friendly and the process took no time at all. Michael and Shawna were really helpful in getting me out quickly. Highly recommend them!
April 10, 2014
Google Public Storage Tanya Evanoff
I was a customer of long standing, who finally had to clear out my unit. Shawna R. was not only very helpful concerning moving particulars, but also in reducing my stress levels! She was available by phone to answer my questions, as well. Being customer-friendly and businesslike at the same time is not a talent one finds every day!
March 14, 2014
Google Public Storage Goran Fattah
Very helpful
March 6, 2014
Google Public Storage George Davis
Amber Murray was really helpful in getting me situated. I initially reserved a 10"by10" and when we realized it was way too small to meet our needs, she jumped on it and moved us to a bigger sized space, without making it too difficult for us... Thanks Amber!
March 6, 2014
Google Public Storage Stathis Kafoglis (silgofak)
Amber was personable and helpful!
March 1, 2014
Google Public Storage Praveen Nair
I have nothing but good things to say about this place and the manager, Shawna R. She was extremely helpful and informative. It was a fairly quick process to sign the contract and she showed me vacant storage unit just to give me an idea of how much space I had to work with. It looks like the site is fairly secure. Highly recommended!
February 27, 2014
Google Public Storage MJ Rahman
February 27, 2014
Google Public Storage Curt Parker
Shawna was fantastic she help me out in many different situations I would highly recommend her public storage to anyone and that is the public storage on West Gray in Houston. Very friendly caring about her customers are customers know who she is and they like her, as do I. She is not just a manager she is a friend.
February 24, 2014
Google Public Storage Brenda Johnson
Amber was super friendly and helpful!
February 22, 2014
Google Public Storage Jessica Trapanese
Love this location!! Management is great, Shawna is amazing and professional! She always has gone above and beyond any of my expectations and continues to make sure we are always taken care of.
February 22, 2014
Google Public Storage Colleen Sexton
February 19, 2014
Google Public Storage keith taylor
I've been a customer at this location for a couple of months now and from day one the staff has been so helpful no matter what the situation might be. Besides the fact that the facilities are extremely well kept, the staff members are tremendously professional as well... if I might add, I've been a customer of a few storage facilities over the past few years ,however I've never experienced a staff that is as customer friendly as at this particular Public Storage...
February 16, 2014
Google Public Storage Ramona Dumas
Amber is very friendly goes beyond her job. Will help to her fullest smile all the time make you fill welcome.
February 16, 2014
Google Public Storage Dani Craig
Shawna & Amber make moving and storage are like croutons on a salad. They aren't a necessity but if you do have them they should make the salad exceptional.
February 15, 2014
Google Public Storage Alex Mayhood
This place is terrific! Shawana from the office was very helpful and helped us get everything we needed to move.
February 14, 2014
Google Public Storage billijo galow
Shawna and Amber gave me excellent service when I came in to look into my accounts . They always are very helpful and wonderful when I go in there
February 6, 2014
Google Public Storage Jo Anna Stovall
First review after many years as a customer. This is prompted by the extraordinary customer service experience(s) with Shawna, the current manager at this location. She brings a unique combination of industry skills and personal character traits that make her an unforgettable and invaluable asset to this company. Shawna's ability to simultaneously train personnel and positively respond to the needs of customers - current and potential, while they are standing at the counter in the office and handle incoming telephone calls, is astonishingly remarkable. I greatly admire and appreciate her.
February 1, 2014
Google Public Storage LJ C
Great Service! Fast and convenient. Thanks Shawna.
January 27, 2014
Google Public Storage Kayla Grays
I stopped in and visited this store to pay on bill I was very confused about and this young lady name Amber was one of the sweetest girls I ever met she was so patient with me and help explain to me how the rent work and was able to get me taken care of I received 5 Star customer service and the store was so clean and organize and had a good choice of merchandise I end up spend about $97 but It was worth it I will be back for more and hopefully Amber is there again very sweet girl. I would recommend anyone to go there!!
January 11, 2014
Google Public Storage Celeste Roberts-Lewis
Excellent customer service! Stopped by to preview a couple of units not sure of what size I would need. Even though I arrived right at closing time I was greeted very warmly and never felt rushed. Shawna is awesome! Fun, knowledgeable and extremely helpful. She very easily could have pushed me into a unit that was bigger than what I needed but instead voluntarily informed me of another unit at a nearby PS that was exactly what I was looking for. I rented that unit today and had a great experience at that location as well! Way to step up your game, Public Storage, it was a pleasure doing business with all of you!
January 10, 2014
Google Public Storage Stephanie Ohlhaver
I had the best experience this afternoon with two lovely women! Amber and Shawna were sweethearts! they were helpful, knowledgeable, efficient, and on top of that their personality's were sparkling - they made me smile ! they also gave me the most bang for my buck and made me feel like they cared , they truly understood my needs and met them without being a pushy sales associate. I appreciate their service - it made me feel valued
December 8, 2013
Google Public Storage Napalm Enema
I found Shawna and Aishia to be both amazingly helpful, but also polite and friendly / personable. They made sure to get us the best deal possible and really helped ensure the process to get into our storage unit was quick and easy. Would recommend them to anyone and I wish them great success at this location.
November 26, 2013
Google Public Storage Thomas Mack
I came into public storage and purchased some boxes and met the nicest lady on the planet. Her name is Shawna and I will definitely be returning to this location for future packing needs.
November 23, 2013
Google Public Storage Jason Morgan
I've had a great experience with Public Storage. I've used this Public Storage facility twice, and have had a hassle free experience each time. On my recent relocation back to the Houston area, Shawna, Mike, and Amber coordinated with me on reserving the unit and guiding the moving truck through the driveway. This was no small feat considering the arriving moving truck was a semi. Many thanks!
November 17, 2013
Google Public Storage Texas Mom
Great facility, straightforward and attentive customer service--they have a good team there, good central location, clean and well kept, good discounts and promotions. Shawna really adds the personal touch, makes sure you're taken care of, and keeps everything running smoothly. Thanks, Shawna!
October 13, 2013
Google Public Storage A Sz
I decided to get a storage unit at this facility, b/c driving by it, I couldn't help noticing how clean and bright it was. Everything looked very well maintained, so I stopped in, met the manager, Shawna, and a new employee Tionia. Both ladies were absolutely lovely, nice as can be, very informative and helpful. I got the perfect unit for a really great price. Shawna helped make my very difficult day 100% better. I appreciated her patience and how quickly she got me settled in. I have used various storage facilities in the past -- this one is truly the best. Clean, spacious, well maintained, great staff. I'm a happy customer!
August 19, 2013
Google Public Storage Veronica Nichols
Matt deserves ten stars. He is the best. - Veronica