Public Storage Self-Storage Units at 1419 W Gray St, Houston, TX

Terrible experience. If I could rate 0 stars I would. Website is horrible. After I made my online reservation I went to the site to check out my unit and was told my reservation had been cancelled. Why??? So another unit had to be set up. I’ve only been in the space since early November and have been charged 5 times — all different amounts. Their automated 1-800 # is not helpful at all. And when I checked My Account on their app, it says I don’t even have a space! As well, it only reflects 1 charge - not all 5 payments I’ve been charged. If you decide to use this place DO NOT set up auto payment!! The local site is trying to figure things out and maybe they will but it’s been pitiful. I would never recommend them. Select another company. Oh, and the light in my unit went out during my move in. Renter beware.

Great experience. Cole responded quickly to an issue I had with my original unit, and got me switched to a new unit quickly while the movers were on-site.

I never thought I would meet such a polite and professional property manager at the Public Storage on W Gray. Cole was terrific and very professional in his demeanor and dialogue. He assisted us and made moving an effortless and pleasant experience. A person like Cole would make an incredible trainer for new employees. His professionalism is becoming increasingly rarer, so I hope he is recognized for making a difference at this storage facility. THANK YOU COLE!!

Been renting a unit for about a month and Cole is nothing short of amazing. He’s knowledgeable, patient and relatable. Def a great assist to this company

Cole was very helpful and professional. He made the transaction go efficiently.

Great staff! Cole is wonderful! He saw me struggling moving my stuff,and offered the dolly they had in the office.

Property manager really came through

Cole was extremely helpful in getting us into a storage unit that made the best sense for what we needed. He was great to work with, and we are really confident in the safety and security of the place.

Cole had the best customer service. Helped me tremendously ! Best of the best !

TIFFANY WAS A GREAT HELP. I GOT FAST HELP LAST MINUTE AND SHE HAS GREAT CUSTOMER SERVICE!!!

Review for Tiffany's Customer Service 1419 I had the pleasure of interacting with Tiffany recently, and I must say her customer service is outstanding! From the moment I reached out, she was friendly, attentive, and eager to help. - Promptness: Tiffany responded to my inquiry within minutes, which was incredibly impressive and appreciated. - Knowledge: She demonstrated an in-depth understanding of the products and services, answering all my questions with confidence and clarity. - Empathy: Tiffany took the time to listen to my concerns and made me feel valued as a customer. Her genuine care made a significant difference in my experience. - Problem-Solving: When I encountered an issue, Tiffany went above and beyond to find a solution, ensuring that I left the interaction completely satisfied. Overall, Tiffany is a true asset to your team, and her commitment to excellent customer service deserves recognition. I look forward to my future interactions, knowing I’ll be in such capable hands! --- Feel free to modify it to better fit your voice or add any additional details that are specific to your experience with Tiffany!

Tiffany was wonderful and very informative

Tiffany is wonderful

Shanelle was kind, friendly and cery helpful when i needed anything.

Great customer Service. SHANELLE was very helpful even though she is staying on a property that has no power. I feel like she is being taken advantage of by this company but she definitely tries her best! She needs more appreciation for the conditions Public Storage has her and her child living in.

Excellent customer service at this location. She was informative, helpful and friendly.

shanell was very friendly and helped me find the right size space.

I love this location the process was quick and its only 10 minutes from my home. Shanelle W the girl at the desk was so helpful, pleasant attitude and helped me with alot unanswered questions for me. Thank you Shanelle and Public storage

Shanel was extremely kind and helpful. Helped transition me to a different unit no problems.

Shanel was great

Property manager rude and seems like she doesn’t like her job!

Tiffany did great today with accommodate me to see a storage that will fit my needs. She took the time. Explain me thank you very much.i recommend.

The customer service here is piss poor and I feel sorry if you ever have to go to the office and ask questions. The bumpy face girl with all the make up sit in there with the door locked and watch you pull on it then walks over unlocks it and walks away. She won’t greet you or anything and when you ask her a question she doesn’t hesitate to let you know you’re getting on her nerves! How you mad at me because you work here you filled out the application

Shanelle had a pleasant attitude and help me get a unit the actually fits all my items.

Thank you liz.

So many hidden fees horrible customer service

False advertising, high way Robery locks early and will steal your money! Please take business anywhere but here

Shanelle was very helpful. She always keeps the property clean. Great service.

The on-site manager is unnecessarily rude and unhelpful. I could not access the elevator to my unit, and she spoke to me like I was wasting her time.

The black lady in that location is sooo rud. She has a terrible attitude, and she left us waiting for half an hour without being able to leave because she didn't want to give us a code, and she hid in the cellars so as not to let us go out, we had to wait until another person came in to be able to leave. horrible experience

The manager here is the rudest person I’ve ever had the displeasure of dealing with. When I moved in she rudely told me where the unit was and gave poor directions at that. When I moved out I left stuff behind because of ROACHES. And then she harassed me about not cleaning out my unit before the 1st and owing the FULL MONTH. I was out by the 3rd. If I could leave 0 stars I would. Horrible horrible horrible.

Taranza was amazing today helpful and so nice.

First they raised their rates within one year from $118 to $183!!! Secondly it appears someone had a master key and STOLE much of our belongings. Bikes, golf clubs and clothes. The lock was re locked when I returned to the locker and the only way to re lock the lock is with the key in it. Also the back public door has been broken for 6 weeks with no repairs. Unlikely insurance will cover due to no signs of break in. Avoid this place.

I went in to buy boxes, and Shanelle was a great help.She was very knowledgeable and friendly.

Shanelle was awesome! I started the application online the night before to reserve a unit but did not complete the payment portion. I like to do that in person. I showed up early at 9:15 they don't open until 9:30 so I went to Dollar tree across the street. As I was headed back I got a call from her at 9:33 and she asked if I need help completing the application for the Unit rental. I told her I would be there in 2 mins which I was. The whole process was smooth and seamless. She showed me the unit and we were done within 5 to 10 mins! Also kudos to her for checking in with me as soon as they opened! Talk about Great customer service! To whoever is in charge She NEEDS A RAISE!!! Thank you Shanelle!

I went to this location 2 days in a row. During operation hours and it was closed but maps and google say it’s open.

Good place to store furniture and belongings for short term or temporary stays

The worst experience of my life, the worker there almost hit us with blows and insults, by God, how can they allow a person like that to work there for their lives, never go there the address is 1419 W Gray St

Vicki was great

THE WORST I booked over the phone and when I showed up no one was working and they were undergoing renovations. If you’re moving you know changes to plans suck! Couldn’t get connected to anyone over the phone either. Had to go to a different storage provider…

Worst public storage I have ever been to. No one ever answers the phone or is in the office. I’ve noticed there’s maybe two dolly’s throughout the whole property if your lucky. I’m having to sit in my car and wait for someone to be done with one so that I can get the last of my things out.

Shanelle is very knowledgeable about her property and helpful.

THEY NEVER ANSWER THE PHONE!!!!!!!!!!

Cannot access after 6pm… when people get off work.

Shanelle was very helpful. The property was nice and clean. Would recommend.

I was very pleased with how friendly, professional and clean this place was. Mr. Greene was so professional when helping me with my storage unit, that he even spoke Spanish to my daughter. Did not know he was bilingual. 5/5 recommending having a unit at this location.

Shanelle was great and pleasant to work with she really help with all my questions. Fantastic customer service.

I just moved out of my unit two days ago, and was pleased with the service I received from Shanelle. She was very welcoming and professional, never seen service like it before. Just amazing, great move out process she made it breezy.

I’ve been with this public storage going on 3+ years and the property needs to have better maintenance. Pro - location, location, location! Cons - the elevators are out of service or broken most of the time with no public notifications to their renters, there are trash everywhere and when you need the dolly it’s rarely available. I can’t say much about customer service since I don’t really interact with them but when I moved in they were helpful enough.

If I could give them zero stars I would! I bought a unit three days ago and could not gain access inside the building. Property manager is never there. Called customer service they keep telling me I have to wait until the property manager gets there. The elevator was broke within those three days so I had to call customer service for them to put a ticket inside. Since I was not able to move in I lost my bedroom set and living room set. I lost so much money, time, and mover fee with them. Highly do not recommend! You will get the run around

Nice climate controlled storage and convenient location. Lisa was very helpful getting me moved in! Thank you!

Yeah, no thanks

Thank you so much to the staff at the West Gray location for helping with my move in. Latanya assisted me with my reservation as well as making sure I moved in on my required date. Look forward to be renting here for several years to come

Tanya was extremely helpful. I had gone to 3 different locations and she walked me through my entire rental process for another store. If you need assistance please seek Tanya out at store 1419 you will not be disappointed.

The receptionist walked towards me at the front door, literally wrote “meeting” on a post it note and stuck it on the door..did not even open the door and just talk to me and tell me that she was busy. Truly the most horrible service I have ever experienced.

We have been renting from this particular store for the last year. Shifting from outdoor units to climate control units. I wanted to recognize Lisa, the manager, at this location. She has gone above and beyond to help me with each unit. She promptly returns my phone calls and recently helped me to close out one of the units this month. I hope that management will recognize employees like Lisa, who are hard working and go above and beyond to make Public Storage, a company others would want to do repeat business with.

Shanelle is the best!!!! She help every time I need it👍

Beware! Beware!! While shopping for storage units about 6 months ago the main appeal of this location was the price! However, not fully into a year, the rent has increased by 35%. The increase wasn’t attributed to anything other than the fact they can! Do yourself a favor and find a different place.

Excellent property management, clean pavement, safe and secure location. Latanya helped me find my dream unit and also educated me about size options for my vintage collection.

I have been a public storage customer at this location for years and the staff and service has always been great! I appreciate their helpfulness and have never had an issue with my unit. Veronica is especially great and sweet! Thanks so much for all that y’all do!

Veronica was great! Excellent customer service!!!

Our unit was broken into and looted. Only just finding out when showing up today to prep for a move to find a brand new lock on our unit. No one called to notify us. We then had to bolt cut the lock just to enter our own unit. They thieves knew what to grab. No one seems concerned and the rent constantly goes up. Do yourself a favor and find another place.

Veronica was amazing!!! I absolutely recommend this location. She cares about customer service and always does the right thing. She exceeds clients expectations and goes above and beyond. She owns customers issues from start to finish. She is a great asset to this company.

This is my first time using a storage unit rental, and the experience was great! Using the app, it’s easy to open the gate and activate the elevators. The lock and keys are placed inside of the unit for easy access. I had trouble finding my unit and Diamond was very helpful in giving me directions and providing a phone number for additional support, if needed.

Veronica is very pleasant and helpful.

Veronica is real cool ! I work for Fedex and this location is on my route. She's always so courteous & sweet offering me drinks & being helpful when it comes to making sure these customers get their packages. Always good seeing her pretty smile! 🤣 keep up the good work lady.

I had a great experience with Veronica while on site at the property. She was very helpful and knowledgeable in her job. She answered all questions and assisted perfectly. Thank you!

I stopped by this location today for some bubble wrap and boxes . The lady that assisted me named was Veronica she was so friendly and introduced her self soon as I walked in. The entire time she help me she had a smile . I definitely will use this location more often. The staff was very welcoming and Miss Veronica was so sweet .

Veronica went above and beyond her way to help me out! What an amazing customer services!

I came to the store to get some boxes for my business, nothing major. When I stepped in, I was greeted by Veronica. She was so courteous and friendly. She made sure I had all the right sized boxes for the items I needed packed and even talked me into possibly getting a unit for some of the other items I have in my office. I’ll most definitely be back to rent a space when the time is right. It’s so refreshing to see people work hard and keep a positive attitude. Times are hard but I didn’t mind spending the money I spent here because she was so helpful and inviting . See you soon Veronica, you’re very nice!

Veronika is super helpful and professional in her dealings with me as an existing client! She is very courteous, always willing to help and calls me whenever I have a delivery. She certainly goes above and beyond the call of duty. Public Storage is lucky to have her on staff. Highly recommended staff and location.

I came in to ask about different prices and storage sizes and Ericka was on top of her Game.She was willing to let me see the unit that day with no appointment she was awesome

I Just wanted to say I stopped in for information, and ended up buying supplies, tape boxes and things like that , Ericka is very helpful, so thank you Ericka

I came in the other day about unit prices and sizes, she was very helpful and knowledgeable about the property and merchandise

I have a moving company and I come to this location often to buy supplies like bubble wrap , tape , chair covers and exc…… And Ericka is always so helpful and always has different options for me, this is also one of the cleanest facilities that I’ve seen from public storage, this is why I choose to only come here!

Ericka B was very tentative and knowledgeable! She made us very comfortable in our visit!! Thank you!

Ericka B was great got me moved in fast

Great customer service!

Ericka You are always so kind to me Everytime I come ...Bless you sweetheart 🌺🌺🌺🌺