This storage is so good, I will certainly be renting with them again, Chelsey is great! She has done above and beyond of what she needs to do.
Chelse is one of the most excellent managers I have ever meet. She goes above and beyond to help the customers by cleaning, delivering carts to assist with unloading and loading storage units, and she is very informed of the business, all excellent qualities in delivering great customer service.
Perfect service and great location
Chelsea is fantastic. Got us squared away and super helpful and professional. Because of her we are using this location. Thanks Chelsea
Victoria is very helpful and patient, thank you!
This location has changed ownership several times since I’ve started using them three years ago. The current management is wonderful!
This location is well maintained and very organized.
Carina was amazing, was there to answer any questions I had and helped me get a brand new storage !!
For starters I went to the wrong location the one I was supposed to go to was down the street so they had two close to each other but the one I'm at they are real friendly real helpful and very knowledgeable about the place and plus it was clean.....8-27-24
Carina was very helpful and answered all my questions
User friendly
The service delivery manager cavina is well qualified and professional lady with a kind heart
Love this place and its staff! It’s clean and I feel safe leaving my belongings!
Carina was very helpful and easy to talk to. Thank you!
Carina was extremely helpful
Carina has provided me with excellent customer service. Highly recommend Carina.
Upon needing a storage unit, I found this location that was close to 360 which is where I needed it to be close to. When looking at the different options available to me Carina was an absolute delight to deal with and made the whole process easy. I would highly recommend this location to anyone that requires a storage unit.
It is a clean and well kept location and really is a great example of this company.
I was here yesterday and the elevators were down. I was about to make multiple trips up and down the stairs but Karina saw me and insisted on helping. She did not have to and I was so grateful.
Carina was the best! She made moving in extremely easy!
Look forward to working with her in the future!
We had a excellant experience stopping by this facility, we were most impressed with the lady working there named Carina. She pretty much showed up what was available and what she recommend. She was spot- on and gave was a wonderfully tour.
'We just may be here dor a while'.
Carina is very helpful, and she always answers any questions that I may have, I highly recommend her if you rent from public storage.
Carina was so patient and knowledgeable answering all my questions, she made sure I understood everything and that was comfortable without making me feel pressured. I would definitely trust my belonging with public storage.
Carina helped me answer all my questions and helped my move in progress easy. I am so grateful I picked this store with a manager whom does care
A shout out to Carina Blechschmidt for how good she runs her store and how organized it is.
Very easy to access and clean facilities. Carina was very helpful in finding the correct unit to fit our needs.
Carina is super helpful! She helped make my experience better!
I have used a couple of storage facilities before and have never had the up close and personal experience like I just did just now at this location! Carina was so helpful and went above and beyond to help me and my family out. A plus and more if I could rate my experience here!! Not only did she assist with great customer service but she assisted to make our complex move much easier. She truly cares and again cannot say how much her great work made a difference with our very hot move!!
Carina was the absolute!!! She is very kind and so extremely helpful. She went above and beyond to help us when she didn’t have to. Public storage really is a diamond here.
Clean, spacious facilities. The climate-controlled facilities were cool even though it was 100 degrees outside. The registration process was very smooth and moving in was super easy.
Taylor and another girl refused to let me rent cause of a past relationship. Both were rude and unprofessional.
I've been a customer at Public Storage (formerly CubeSmart, then Simply Storage) for going on 4+ years...unexpectedly. But I've been very happy with my experience, even through the changes in ownership. Carina, the new manager was very helpful assisting me get everything moved out of my unit when the time came to leave. I would definitely recommend Public Storage!
Carina is very helpful and understanding overall i had a great experience renting a storage here
Carina was extremely helpful and extremely fast and easy process! Love her!
Mali ja Juan was so helpful and patient he will do as much as policy will allow him to do with no attitude, I recommend him when you rent at public storage or have any questions or concerns.
These people are unprofessional , the employees on site never answer but you always see them when you randomly stop by…they just sit in the office all day like…..????
Malijajuan is the BEST! He explained to me all the different unit sizes and pricing options. I got the perfect unit for what I will be storing. Can I say that the store is extremely clean and smells wonderful. 5 stars!!!!!
I got my unit quick and fast and was even shown exactly where my unit was. The store always smells amazing and the new PM always takes care of this property and it’s always so clean!
Walking into the store it smelled amazing. The store was clean and the atmosphere was pleasing. Malijajuan was friendly and helpful. I would definitely recommend doing business at this location.
Good Evening viewers, so I’m a new customer with Public Storage and I must say the Property Manager Malijajuan is truly a rockstar. Wonderful personality and always there to help if you need him. I highly recommend this location especially if you’re looking for top notch customer service. S/O to Malijajuan continue being awesome.!!!😎
Changed ownership 3 times, seamlessly, prices going up every time with a forced insurance policy for public storage- switching to their app was seamless and is full featured
Since the new management took over, they are not doing good
Public storage bought this storage unit from the previous storage company and everything has gone down hill!
The elevator is broken, no front desk staff, and they added more fees and nearly doubled my unit rent.
I’ve called and tried to speak to someone but got a voicemail 4 days ago and have yet to receive a call.
I’m over it, I’m looking elsewhere to move my stuff and you should too!
It was better when it was simply storage...I've always hated public storage.
Bella is so helpful and patient. Secured the storage unit last week and I moved in today. Easy move in. Feels secure and safe. I was worried my stuff wouldn’t fit in the 10x10 and she assured me that they’d be able to accommodate by providing a larger space or additional small storage if needed.
Moving is stressful for me already and they made it super easy.
Male manager was awesome! He was very detailed with his knowledge and informative.
Very clean and professional. Signing up was easy and fast.
Best storage place ever and Bella is the best to work with very understanding please see them!!!
This facility was only great when it was Cube Smart. Back then, the prices were reasonable, the managers were helpful, and the amenities you got for your rental were generous. Now, it's rate increases every 3-4 months, unreasonable demands about facility usage and rude managers. Bella is truly the worst. The whole act is fake. She pretends to care, but does nothing to change the any of the problems, and she is part of the problem why I now hate this facility. Not kept nearly as clean. Always smells like sewage in the lobby. They are never in the office to take your payment or answer your questions and rude signs on the door telling people they will be locked in the building. The whole thing is unbelievable to me. Go somewhere else if you don't need it right in this area --- DO NOT RENT HERE if you do not have to. There are cheaper, more friendly options close by. If I could give this place 0 stars, trust me, I would.
Lupe has been so helpful getting my unit and answering all of my questions. I would strongly recommend this facility. It is clean and very well managed.
I'm in the process of getting back on my feet, and Mr. Lupe has been there every step of the way. He was very thorough with showing me all my options, and helped me find the PERFECT unit for my situation. I Couldn't be happier!
Lupe was helpful, professional and courteous. Would definitely recommend especially after he helped lighten the mood during moving in the intense heat
I just want to take the time to shed light on Lupe! That man goes above and beyond. I’ve had my things here for almost 2 years now and Lupe has always made sure things were good my way! If you want a peace of mind with your valuables this is the place.
Bella helped me move into my storage unit and helped me feel right at home! The prices are clear, your unit comes with a key, and you receive your own code to get in. Bella and I even spent some time chatting and exchanging pics of our fur babies, which deserves a raise in my book! Very friendly, safe environment.
Awesome job love the service thank you miss bella 👍
Want to put out there Bella at this location is the BOMB! SHE IS ONE OF THE FEW PEOPLE IN THE WORLD WHO STILL TAKES PRIDE IN EVERYTHING THEY DO. She was definitely more helpful than almost anyone I've ever dealt with on the phone. She cleared up the confusion as well as padded the issue and makes Simply Storage stand out by far. YOU ROCK BELLA FOR SURE!
Place is fine. Easy to rent. I paid for a 10x30 and received 3 10x10. It wasn’t what I was expecting when we got there. Which I also then had to pay for 3 locks. We couldn’t find out unit due to this bc the unit number did not exist. Climate controlled but still warm. There are ppl that live and work in their units.
Bella is very helpful thank you for your service.
Nice and clean and secure
Read your lease & get everything in writing if you need to cancel.
Bella was more than accommodating to my needs! I’ve had a large unit for a couple of years and was ready to down size. She not only made sure my new unit was on the same floor but also found away to get the me best possible rate for my new downsized unit! Awesome customer service!!! Bella Rocks and so does Simply Self Storage!
This storage facility is great! The staff is very friendly and helpful. Bella, the store manager, was very helpful throughout our time at Simply Storage, especially with our move-out process. The building is very clean, has spacious elevators, and flatbeds to use to help with moving.
I have been storing my things at simply self storage for alittle over 6 months and the property is always kept so clean and safe and well lit for late nights dropping or picking things up. Also Bella Burchett the property manager is super helpful always nice and smiling and greeting you if they are on property even if it’s just a wave and a smile. I’ve appreciate the help they and service they have provided during my storage stay.
Simply storage is great and the staff is so friendly and helpful!
Staff is very friendly, and the facility is a really clean and nice smell
Bella was so sweet. She answered all of my questions and showed me around. I’m definitely looking forward to renting at this location.
Easy, professional and most importantly kind...
From the moment I walked in the building, I felt the presence of southern hospitality at its greatest from the staff of Bella, Lupe, and Janie, everyone's so customer service friendly 24/7 and works so hard daily. They are an example of The Hospitality Experience! Salute to that staff! You had treated me beyond amazing 👏
Clean, efficient, easily accessible and GREAT customer service.
Great staff! Super clean! Very well managed! Cudos !
we have been at this storage for a few years now and Janie and Bella have always been so attentive of anything we have needed or questions we have asked!
Lupe is AMAZING! From the check-in to check-out process Lupe made sure I was taken care of. I ended up needing to downgrade to a smaller unit. He walked me up both times to my units helping me navigate, then helped me figure out how the lock works, as well as how the elevator and gate code works. I was beyond satisfied, Thanks Lupe.
I have been renting a storage @ Simply Self Storage for a year now. I travel for work throughout the US. It is the best storage place to rent... not only is it climate controlled, very reasonablely priced, but most of all they have great customer service. I don't have to worry about my personal belongings in storage because of the security that is in place. Unlike some places where anyone and everyone can access your storage units, only you can access your personal storage by putting in your personal code to gain access to the building and you put in your code to gain access to the elevator to get to the floor your storage unit is on. No two people have the same code nor is there a universal code for the storage building. I also like the storage unit hours are great as well.
So, as I continue my travels with work I will always have peace of mind that my belongings will be safe, have great customer service and they are only a phone call away if I have any questions or concerns.
They are very professional and answer any questions you have they go above and beyond for their customers
Great place for storage prices were very resonable. Staff was amazing and helpful during my use of storage facility. Couldn't have chose a better place to store my belongings.
Bella&lupe are the reason why I chose this place. Thanks guys!!!
Lupe was so kind and patient, very informative. Did not leave me confused. The unit is safe and secure. My family had used this Simply Self storage in the past I felt good enough about it to get a storage here myself! No regrets.
The staff is EXCELLENT, especially Bella! They are always friendly and ready to assist when I have questions or need to purchase additional storage supplies.
I have been renting from here for 3 years and the staff are always super helpful, kind, as well as the unit has been extremely accessible. Great place to use if you need extra space!
Bella is amazing! She helped me find exactly what I was looking for! I’ll be here for a long while!!!
Hands down the best storage unit place! From the staff all the way down to the cleanliness! Would recommend family & friends! They are are extremely understanding and will work with you!
I have rented a storage unit at Simply Self Storage near DFW airport for six years. Their service is excellent. The team are very helpful. The whole facility is clean all of the time. Our valuable belongings are safe here and I would recommend this facility to anyone looking for a secure, clean and easily accessible self storage facility.
Bruce
Shoutout to janie .. she resolved my issues in just 3 minutes she was super nice .. fast and professional .. she literally make my day ❤️❤️
The staff is always so nice and accommodating. I really appreciate them helping me in my time of need. I would refer this storage facility to anyone I know. It’s climate controlled and pretty reasonably priced. Thank you Simply Self Storage Trinity for such a great experience! -Topher#4175
This facility is very professional and clean. The staff is nice and they actually take the time to help and listen to you. Thank you for providing me a great experience in renting here.
Great place! Really friendly staff that we're great help! Very clean and orderly facility as well! Highly recommended!
THIS is how a storage facility should operate!! Staff is friendly and helpful (Bella was extremely helpful with an issue I was having, and went above and beyond to help me with a solution). Facility is clean and well-maintained, as are the restrooms. Hand carts have been available every time I've visited.
Highly recommend.
I had been renting a unit since Feb and the staff is nothing but amazing. I would forget to pay my unit and I would get a courtesy call from one of the reps from the office reminding me. I finally moved my things out and it was past the 1st of the month. Instead of getting a prorated charge, a rep was able to close out the account with no charge. The storage was amazing as well as the reps that work there. Thank y’all 😍
This is the first time me and my husband ever had a storage unit and Janie was the right person at the right time! From the moment we entered the building Janie was very patient with us, answering all our questions and making sure we knew of all the rules, the sizes of units as I was still very confused of the different sizes beforehand. Highly recommend this storage unit company and asking for Janie!
Bella is always wonderful and very helpful whenever we need it!
Jaimie at the front desk was a wonderful help in helping me find the right storage unit. I thought I was definitely going to need a place to store a couple of things for a while during a stressful situation. My situation didn’t turn out that bad and I didn’t need the storage unit after all. I called back the next day and explain to them that I no longer needed the unit and I haven’t moved anything in and really I was asking for just a partial refund and they went ahead and gave me 100% refund so I think that this is a great place and not keeping a portion of my money or even all of my money like I know some places have done to people in the past. So the next time I need a storage unit I will definitely go to this place Simply Self Storage has a clean property and nice and welcoming atmosphere.
The Simply Storage staff is awesome! Great customer service! The Facility always clean and secured!
prices are clear, highly recommend using this place if you're in the area. bella, lupe and janie are great as well.
Very pleased with the facility! Super clean and extremely convenient! Great customer service from entering in, greeted with a smile and Bella was genuinely awesome. Policies and programs explained well. Compliments and recognition to Bella for get professionalism and delivery of service.
Bella was amazing!! This was my first time renting a storage and he walked me through EVERYTHING without any issues. We need more associates like him!!!
Bella was to save my day./storage. I am so glad that you hired a caring person. I wish you can have a lot of employees like Bella.
Really great service! Janie help me with my unit and any questions I had, if I need to move again will definitely use this place.
I couldn’t have picked a better place to store my personals. Thanks Bella
Very nice storage units! The place is kept clean and I know my stuff is well protected and safe. The office staff are friendly and easy to work with. I highly recommend this particular Simply Storage Fort Worth off of Trinity Road in Central Point for all storage needs!
Austin was very helpful. (Back when it was CubeSmart)
5 years later this place is Simply Self Storage and has increased the rate twice since they took over around January 2022. My rate stayed the same for 4 years with CubeSmart. They do not care about you and it shows. My interactions could be summed up like, "We're the new landlord, we raised the prices and will continue to do so. Pay up or get gone."
I absolutely hate it now and will move out as soon my husband and I can afford it. I used to love this facility but can no longer give it five stars. Branch manger is rude and corporate is difficult to reach. I am still waiting to get in touch with someone. I do not recommend unless you want your stuff held hostage to their on a whim rate increases.
Update: I'm now locked out of my unit. And I'm sure you have all the justification in the to be ruthless. Doesn't make it right. Everyone is struggling right now so you raise your rates. Terrible customer service.
The people at simply self storage were so amazing Bella and Janie we very nice and accommodating!!! Definitely recommend…
Lupe did everything possible to accommodate me with my first ever storage unit. The check-in process was seamless and I ended up needing to upgrade to a bigger unit. He walked me up both times to my units helping me navigate, then helped me figure out how the lock works, as well as how the elevator and gate code works.
Overall it was such a seamless process on a busy moving day for me. No hang-ups whatsoever and Lupe made it a great experience. Facilities are also nice and clean and spacious
Bella is such an excellent face for the company of Simply Storage! Bella knows what great customer service is about. The moment you walk in, you are greeted with her kindness and makes you feel special. Bella really takes care of you and listens to your needs. A massive thank you for all your help. A++. Definitely recommending my friends to store items with her and Simply Storage. I also visited the next day because I had a question about my code and I was greeted by Lupe who also was fantastic! He was very knowledgeable and helped me understand more about the storage facility and made some recommendations if I needed assistance. Such a great team here! The building is clean, spacious elevators and not too hard to get around.
Great experience! Lupe was very helpful! Very professional!
Amazing customer service and support. Bella has a niche for making customers feel at home. Thank You 😃
The facility is very clean and maintained well. The staffs are very friendly; especially Mr. Lupe's customer service was exceptional. This storage place is worth of 5 stars and I recommend this place strongly.
Lupe was great helping do my move he was fast, friendly, and professional. If you need a storage unit go speak with Lupe!
Lupe at this location was awesome. He was super friendly and sweet. I wish he was there all the time. We were moving out some furniture and he made sure to help us keep the doors open so we wouldn’t struggle, we didn’t even know we could ask to do that, he just did it for us!
Price increase twice in less than 8 months. Since Simply Self Storage took over, quality decrease a lot. CubeSmart by far was better. Looks like A/C is not working properly anymore. With CubeSmart was perfect the temperatue inside the storage unit. Nowadays, It s so hot inside the units (second floor). Price increased by 30% two months ago but they are saving on A/C? FIX YOUR A/C, otherwise don t offer Climate Controlled Storage. I don t recommend this place, looks like price will increased more and more and they just say "the contract says we can increase the price anytime". Temperature inside the storage is too hot. The amount of mosquitos increased considerably. Units don t have light inside, only hallways have light.
Mr. Lupa did an amazing job! Great energy and quick work !
Lupe from the Reggis Ct. in Fort Worth, TX is amazing! His customer service is top tier. He was very courteous and thoughtful with his directions and resetting my code for my unit that was not working. If you do visit this location, I hope you’re lucky enough to work with Lupe!
My first day renting my storage was a easy...fast and great experience...The gentleman that helped me his is Lupe his customer service was AWESOME!!! From the time I walked in until the time I left...he took his time showing me my locker and how to work the code to get to my locker and how to work the new locks which I absolutely love!
Thank you Lupe you have a great sense of humor which I love!!!!!!
When I first moved in, it was CubeSmart. Bathrooms were open 24/7. Then they started locking them all the time during Covid. Then they went back to only open during office hours. What kind of facility doesn't have a restroom available during open hours? This was not part of the promise made when I moved in. Then....rate increases. Employees changed several times. Now, there are 2 Latina managers - Lupe and Tonya. They are sweet and helpful, but as suspected when Simply Self Storage took over, the very first thing they start working on was RATE HIKES...I've now been increased at least 2 times in a year's time and I'm paying nearly twice what I was paying when I moved in, even though the managers SWORE they were keeping the current tenant's rates the same. But here we are, about 3 months in, and notices are already letting me know that my rates are increasing 25-30%. Having a clean facility or nice managers is nice, but it's the deceptive practices about how much your rate is going to be, how frequently they will increase that rate, and what your amenities are (like bathroom access) that really matter. Plus, other shady business practices that make me give this place a bad review. Don't let them fool you into buying a unit only to be duped about the price and what you're actually getting. They'll apologize and ask me to contact them, but are they going to actually reduce my rate? Unlikley...so I am not going to deal with their foolishness. Politeness or courteousness is not the same as actually getting a good product at a fair price!!!
1st month free is a SCAM like any other storage places. They charge admin fee setup fee lock fee etc charging about same as 1 month rent. Space is good. 3 carts available. Price is only good for 5 months after which they give an increase.
Lupe made my life so much easier moving my vending machines into a unit gave me the best rate an walked me through the steps of opening closing an locking he’s a good guy
Easy process and perfect customer service!!! Miss Tanya made it real easy and I appreciate that as a customer!!!!
I really looooved it the place is clean new, and whether controled , perfect for me and I guess for everyone.
Tannya was very helpful.
Go visit and see by yourself.
I love the customer service, they are very friendly.
Lovely, lovely staff. Couldnt be happier ♥️
Lupe was very very friendly and courteous. Lupe made me so welcome in the office, and so polite enough to offer me a seat. Keep up the good work Lupe. Need more like him.👍