Public Storage Self-Storage Units at 6900 Granbury Rd, Fort Worth, TX

I stopped by this store to ask a few questions. The staff was super kind and very accommodating!!!!

I Had a wonderful experience. Nice and Simple. Katie was a Great help.

Kinda pricy but we'll maintained

Amy and everyone on staff were very helpful and explained everything thoroughly! Fantastic experience.

Katie was amazing. She makes customer service an art form.

Excellent pleasant service from Katie. She’s the best.

CROOKS! I paid for my storage unit through the end of the month. I cleaned most of my stuff out, but Amy took it upon herself to vacate the rest before I had an opportunity to get all of it (I still had 4 entire days of my contract). She called me on a Saturday and left me a message saying I had the unit until the end of the month. When I did not respond over weekend, she then charged me a “cleaning fee” for emptying my unit that I PAID FOR through September — before I had a chance to even return the call and BEFORE the contract was up. The voicemail that she left me even states “you obviously have the unit through the end of the month.” DO NOT RENT HERE! Terrible customer service as well. Amy was who I dealt with beginning to end. She was nice when trying to acquire my business, but extremely disrespectful when she messed up. Edited to add: higher level corporate management took care of this and refunded the fee. However, it was not easy to access them at all, and I had to jump through a lot of hoops to avoid paying an unnecessary fee. It took several months.

I have been here for over 3 years. While I've been here all of the employees here have been very professional and helpful. Amy has been the best while I've been here! She has solved many, many problems and issues I've come up with while here and calmed me down on a lot of them. She's an excellent worker and very knowledgeable about her job. I am moving out finally this month of June and will miss her smiling face.

Do nor rent here Staff is rude make sure to lock you're storage the proper way I caught an employee named Amy going thru my stuff when asked about she said she was just looking to make sure I was coming back to lock it

I've paid for a unit over a year and a half there due to a separation and my wife at the time put my things in her name and the only way to change it was to have a friend put it in his name. When I asked over the phone the receptionist told me all that had to be done was show up with an ID and transfer. We'll I had just made a payment on the 1st and when he shows up had to pay an extra 140 for the same unit. So basically I was given false information, double charged without being pro rated for the month that was just paid. Makes no sense! Also when they called me back she was impatient and when I asked if I was charged for two month days apart she says, yes. Unbelievable and horrible communication for a customer that has been there that long.

Jorge was awesome ! He helped us pick the right unit with a great location!

Okay.

Great facility! Thank you Jorge!

Michelle was great,she was very helpful with my setup and she explained and answered all my questions and concerns in a polite and respectful manner!

Very easy to start a new rental! Very clean facility.

Amy and Bill are amazing! Visited location yesterday and Bill took a lot of time, patience and determination to review available units and recommend the best course of action. Today Amy was also first class and professional to work with showing us our two final unit candidate choices. Her knowledge and input made the correct decision obvious from all considerations. These folks are professionals and enjoyable to work with. 10 out of 10!

Jorge and Amy provided great customer service 😁

Sasha was the most helpful person ever. Made the entire process seamless. No fuss. Polite, knowledgeable, and informative throughout every aspect. Best experience I’ve had with a storage facility.

If I could give this place 0 stars I would. My ATV stolen out of there. Informed the office, nothing on camera, although they claim to have the whole place recorded. Just seemed like they didn’t care either. It looks like a junk yard against the back fence with old broken down cars and trailers. Do not go here unless you want your stuff stolen.

If I could leave a negative I would. Absolutely rude Customer service, they will hang up on you while you're talking to them. Have no regard for anyone. My sister rents a until and they are so rude. Happy she won't have to deal with them for long...

The staff is great and storage units are clean, temp-controlled, pest free and secure! Would not go anywhere else. I am a repeat client and I definitely recommend this facility if you want to keep your belongings safe, secure and in mint condition.

Overpriced & Petty. Mgr. tried to restrict my hours to only open to 5 pm bc I was late leaving by approx. 2 or 3 minutes twice. Manger sounded miserable and rude . HER boss granted me back the normal hours upon a civil conversation yet they will terminate if I am EVER late again. Needless to say mon of the thousands of customers I serve will ever get a PS recommendation from me or my team. Also, they are over priced and claim AC but it’s always just a couple degrees cooler than outside. Life storage is better

Kudos to Amy at Public Storage. She was very polite, professional, warm and accommodating. We would definitely rent storage space with her again.

Don't not buy auctions from this place they fill them with trash even the lady at the front desk said so this place is a scam

Price increases are a bummer despite the automatic doors never working.

Updated Review: 2023 What a nightmare this place has been. Our unit flooded and manager quit calling us back. Had to take time off and drive several states away just to find a STILL flooded unit 2 weeks later. Unit was flooding the entire time we moved our stuff out to a different storage company. Save your self the trouble and just go ANYWHERE else.

Do not lease a storage unit with public storage unless you like being scammed. I haven't had my unit for even 6 months, and they're increasing the rent $70! When I spoke with the employee, she said it was company policy to increase after 6 months and I told her that that policy was not disclosed when I signed the lease. She then said it was in the lease that they could increase the rent whenever they wanted, which is true, that is in the lease. However, I said that the particular policy of an automatic increase after 6 months is not, to which she backtracked and said she didn't say that. Public storage doesn't care about lease agreements they will just charge you whatever they want when they feel like it.

Mediocre facility. Air conditioned units still hover around 100 degrees on hot days. The extra charge is not worth it.

Amy called to let us know our storage unit was not fully locked. Thank you Amy for taking the time to call us and let us know. We were able to come back to the unit and secure it.

Horrible manager

Rude Manager

Rude Manager! Don't rent here. Not safe

Rude Manager. Don't rent here. Gate does not work so they lock you inside. Not a safe place.

Amy helped me with my storage needs at 6900 Granbury Road on Saturday, April 29, 2023, and she was wonderful. This location is always clean too. I appreciate Amy's customer service!

Amy is the best! She's helped me so much during such a difficult time. She explained everything I needed to know about the renting process. Thank you so much!!

I have 2 unit at $645 dollars together. And they tell me I couldn't parked the uhaul truck in the front out of the way. Until tomorrow, the young girl that work the office is very disrespectful and rude. They also have brake ends alot, that's what I was told by the older employee at the office. She was kind and respectful. I have canceled my other unit and I'm moving out on the 1st of April. We all as customers deserve respect when we are spending our money to have I property stored on their storage store. I have also contact attorney and I'm going after her for slander and discrimination and false report. I will be sueing her and Public storage company. For there employee actions.

Don't utilize this business, they are disrespectful, unprofessional and down right rude. I was told that the theft they've endured is an inside job. Stay away for the safety of your property, stay away!!!!!