Came in to downsize my unit and Chrissy was there with a huge smile even have my son something to occupy himself while we switched over units. She realized right away his uneasyness and helped make him feel comfortable. While we were there the exit gate was broke and there was so many people there and Chrissy held it together and took care of everyone and kept apologizing for the inconvenience. I would recommend y'all just because of Chrissy. Thank you Chrissy for making our experience wonderful.
Chrissy was very quick and sweet when helping me with a matter related to my storage!
Kristy was a great person, thank you so much for the inf and your support.
Awesome storage unit and Christi is awesome!
Chrissy is really awesome!!!
Brad and Chrissy are absolutely amazing. They take time out of their day to answer every single question. They've reached out when my autopay was automatically shut off. I would highly recommend dealing with these people. They are doing gods work.
Amazing service the worker who helped me I believe her name was Nelly helped me out so well made the process so easy I’m so grateful for her patience with me!
Nelly was so amazing! She called me back several times until we got everything resolved.
She was so professional and helpful.
She definitely deserves a BIG RAISE 💕💕💕
Chrissy, and Nelly were tough but friendly, I enjoyed the help!!
Crispy and Nelly are great
Excelente servicio muy contento y satisfecho con la ayuda de Nelly.
Great customer service by Jacob. He was very helpful and nice. Answered all my questions. This location also looks clean and well maintained.
Jacob did an excellent job with us today!! It’s good to see a new face with great customer service! It was like I was working with the owner! Don’t lose this guy! Thanks, Mike
Nelly did an amazing job at explaining everything to me
Chrissy is so nice and helpful
Chrissy and Nelly are wonderful,very customer relation experts. Kind and thoughtful.Came back a couple days later. Chrissy was by herself with lots of people she's trying to help.Some days maybe make sure you have 2 people.
Have been storing my RV here and there was recent issue with the gates not working correctly. Chrissy was quick to address the issue and even reached out when the problem was resolved. She went above and beyond what corporate allows them to do. Public Storage needs to create a communication process allowing the on-site management to send mass notifications to clients regarding issues and resolutions. Every time I have interacted with the on site staff they have been incredibly friendly and helpful. Will continue to rent space here.
Nelly and Christy very helpfull and polite.
Nelly was really helpful, excellent customer service!
Chrissy the property manager here really took care of me yesterday. She helped me out so much she is very sweet and kind.
Chrissy was great to work with! She was knowledgeable, friendly, and professional. She met me at the storage facility to quickly resolve my reservation issue and made the process easy.
Nelly was great help and very straight to the point.
I had an issue, and Crissy was extremely helpful in getting it resolved.
Christie or Chrissy’s was really helpful and was wonderful to talk to. She helped me with issues I had going on in my account and help fixed it.
I rented a small storage unit for almost a year. The building is clean, easy to pay (at an affordable price) with the app and moving out was easy-- especially with Chrissy's excellent customer service. Sincerely, Janelle
Chrissy was amazing! Such a help!
Chrissy and Nelly are great, they are the reason for this review. They made everything easy as possible.
Chrissy is amazing and we don’t how we would have got through this without her!!
I am very grateful for Krissy's support today, regarding the issue i had. She was exceptionally attentive, promptly addressing my concerns with patience and a genuine desire to help.
I love the new better access changes. It's very nice.
Sesily..was fantastic in helping us get into 2 units promptly and hassle free..she is very good at her job..you need many more managers like her
Amazing customer service! Rod is knowledgeable, professional and courteous! I had a lot of questions and he got all the answers! He gave me a tour of the building and showed where my unit was located. The facilities are clean, accessible and have convenient hours. Great experience!
We had Logan assisting us. He was very professional and didn't miss a beat. Got us in and out in very little time. Friendly and extremely helpful. Highly recommend this location!
Logan was great - friendly and very helpful with the process. Highly recommend!
Logan was great good communication skills very on-time service and good to deal with
Logan was awesome! He made everything super quick and easy!
Logan was awesome and answered all my questions and explained everything. Awesome customer service!!
Logan was very attentive and went above and beyond to make sure I was fully comfortable finding the unit. He also was able to help me decide which size unit would fit for my needs. Excellent customer service!
The staff is always helpful, polite, and professional.
The App - sucks. It never works (for me) on the entrance to the building, necessitating getting out of the truck and keying in the lengthy code.
Within the building, the app often states "You appear to be off line" necessitating keying in the lengthy code.
Someone should be fired over the performance of the app, and the lack of connectivity within the building.
Logan was very helpful kind and went above and beyond Getting my unit set up. He was very patience as well. It was an easy great experience.
Bradley helped me with my transfer.
He was a great help
Great service in check in. Brad and Logan were very helpful.
Bradley did an amazing job! He was fun and very helpful.
Bradley was an amazing help with getting my units set up in a timely manner and making sure I had access to the facility.
The manager is always very helpful and knowledgeable about the business and his location. When something isn't working correctly, he is quick to address it. This facility is clean inside and out, and I always feel reasonably safe.
Brad helped me out today to get into a new unit. Honestly went above and beyond . Wouldn’t expect nothing less than this kind of service from this public storage location!
Bradly was extent to work with made renting a unit easy and fast
Great facility! Bradley was extremely helpful and had great customer service!
Bradley was very helpful and knowledgeable!
Great place, very secure, awesome staff. Needs a couple trash cans for small miscellaneous items but that's about it.
Bradley was great and helped me get my storage unit set up
Bradley was very helpful and took care of me
Public Storage was efficient, friendly, and extremely helpful! Thank you, Bradley, for the wonderful customer service!
Thank you for quick attention and service. Bradley is awesome
BRADLEY help upgraded my unit to for a bigger one
Very secure and organized. Cheap prices and reliable. Easy to get in and out and a sturdy environment
He is so friendly, helpful, patient and profesional to all questions
Excellent Customer Service from Bradley!
Bradley helped me with my locker and was very professional, answering all my questions, and very thorough. Thanks Bradley!
Brad was very detailed and explained everything
Public Storage has been great for our storage needs as we have moved a few times in the last year. Bradley has been awesome, making sure access runs smoothly and that we have been satisfied with our experience!
Bradley was very attention and helpful. Light was out in my specific hallway, but other than that, perfect.
Bradley was great, he helped us with a lock issue
Bradley helped tremendously with knowledge for my first time moving and storing, thank you
Brad was very helpful and gave me all the information I needed!
I can’t remember the name of the man who helped me this morning but he was amazing. He went above and beyond to help me
Bradley was very helpful and informative!
Bradley was amazing and very helpful when opening up my new account.
Bradley and Gio were great
Bradley Smith was a great help! He really knows he’s way around and answers Every question you have. Great experience! 10/10
Bradley, was so informative and helpful, friendly and all around great. Public storage needs more people like him.
Bradley gave me perfect and knowledgeable service. Top service and very helpful!!!!
Bradley helped out. Very informative and thorough. Walked me through the whole process perfectly. Thanks!
Bradley was absolutely fantastic and helpful!! Thank you for making the renting process so easy and informative!!
Brad went out of his way to help us procure the best unit for our needs! He is the best help we’ve gotten with our storage rentals. He was courteous, respectful and kind!
Bradley went above and beyond to help us out.
Transfered to a larger unit for the second time. No issues period. Bradley was great. Efficient, clean and professional.
Bradley did an awesome job!! Thank you!! Very helpful!
Great service from Bradley
Bradley was freindly and professional and serviced everything I needed
Manager was very helpful and nice to deal with.
Bradley was helpful and got everything done I needed.
Bradley was grate at helping us with what we need and very nice
Bradley is awesome, took great care of me.
Bradley did a great job asssiting me in getting in a unit, thanks Bradley
Great service with my new unit! Thank you so much for Bradley ! He really knows his stuff and made sure I understood everything about my unit and facility! Thank you Bradley for all your help!
Bradley nos dio un excelente servicio el día de hoy
Gotta love indoor climate controlled storage but the woman that works there is very nosey & I can't get to my things between 9pm & 8am which makes it a little difficult for me to the fact that I work nights.
Bradley was exceptional. Explained everything from start to finish. %100 would recommend.
Bradley was so helpful with the move out I highly recommend Public Storage
Bradley was very helpful.!
Bradley very nice and helpful guy answering all my cuestións!!!
I have had my unit at the Public Storage in Ft. Worth at the 13210 FM-718 location for a few years now and I have never had an issue, nor needed help, until this past weekend. After accidentally leaving a container of very sentimental belongings outside my unit, I returned to the storage facility office with a heavy heart. That’s where I met Wendy Terry. With a calming attitude, this wonderful lady patiently listened to me, explained what she could and couldn’t do to help me and then proceeded to take charge of the situation. She was completely professional and compassionate and through her determination, managed to get my items returned to me. She’s definitely the kind of employee any business would be lucky to have. She definitely put the “ Merry” back in my family’s Merry Christmas!
Bradley at the Public Storage in Haslet is amazing. He was very thorough and knowledgeable about the facility. Plus, he was very genuine and down to earth. It was a no pressure decision after speaking with him.
Amazing storage! Definitely recommend! It’s awesome
FIX THE GATE TO OPEN ON THE APP!
Thank you for making the move in process easy Wendy. Professional and understanding
The property is very clean, the manager was very helpful getting me in the appropriate unit.
Excellent customer service. Price was right as well.
I was at the public storage in Haslet on Blue mound road. I had the pleasure of doing business with Rick Montgomery. He was so informative and helpful and patient with me. I would recommend him to my friends and family.
Diana provided exceptional service, addressing all my storage needs with professionalism and care. She answered all my questions thoroughly and demonstrated outstanding friendliness and customer service skills.
I recently had the pleasure of working with Erin to secure a storage unit, and I cannot express enough how wonderful my experience was! From the moment I walked in, Erin's warm and friendly demeanor put me at ease. She greeted me with a genuine smile and a welcoming attitude that made the entire process a breeze.
Erin's professionalism and efficiency were truly impressive. She listened attentively to my needs, answered all my questions with patience, and provided insightful recommendations that perfectly matched what I was looking for. Her knowledge about the storage units and the facility was extensive, which made me feel confident and well-informed in making my decision.
What stood out the most was Erin's exceptional customer service. She went above and beyond to ensure that I was completely satisfied, even offering to show me multiple units until I found the perfect one. Her dedication and attention to detail made a significant difference in my experience.
Thanks to Erin, what could have been a stressful task turned into a seamless and enjoyable one. Her positive attitude, expertise, and genuine care for her customers are truly commendable. If you're in need of a storage unit, I highly recommend seeking Erin's assistance. She is an absolute gem, and I'm incredibly grateful for her help!
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The customer service lady Erin at location 13210 FM 718 was very helpful to the problems & questions I have had today! I wanted to say THANK YOU TO HER FOR HER HELP!!!
Erin was extremely kind and helpful. Customer service is top notch!
Ally was so helpful. Thank you
Talk to Sesily… she was great at getting us the best rate on the unit we needed!
The customer service here is fantastic! Sesily is great and answered all the questions and concerns that I had. I definitely recommend this place to anyone looking for a storage unit!
Megan was the nicest and helpful
Getting my units moved. Although she didn’t offer to help me move the stuff ;). Great clean place and always great to work with.
Hands down one of the best storage companies out there the customer service was so friendly and patient with all my questions I’m thankful I stopped by ❤️
Absolutely LOVED the help I received! Sesily really helped me with all the questions I had!
Very clean place to store your goods!
Kristina, Sesily and David provided exceptional service! Huge fan!
Erin was very professional. She was helpful to all our questions. The unit was very clean.
I found myself in need of storage space and it is great that Public Storage has locations everywhere and there was one right down the street from where I live . I rented one of the smaller units to begin with and when I started moving things in and measuring everything else I anted to put in there, it was actually going to be too small so I had to go the next size up. Sesily was very helpful in getting a transferred to the next larger unit . It was quick, painless, and the prices are very reasonable. I highly recommend the location in Haslet off of 718.
It was an extremely pleasurable experience, and Sesily made everything so smooth and comprehensive! Great customer service goes a long way with me and they definitely earned these five stars!
The Hispanic girl was sooooo sweet, nice, very helpful and respectful. I had no problems with getting a storage unit. She definitely deserves to be promoted. :)
the spanish lady there was awesome and very helpful
Sesily at public storage was the definition of professional and respectful! 10/10 recommended for all your storage needs!
Sesily, was very help full.
By far the cleanest storage unit I’ve been too! We need more Erin’s in the world. She was a phenomenal help. She knew how to answer every question and was such a huge help. Thank you Erin for everything!!
Sesily was very professional & knowledgeable about everything I was looking for. I will definitely recommend family & friends to this facility
I wanted to give 5 stars only for Erin. Erin was such a awesome help !! She was able to help us transfer to another storage unit with no problem. Super friendly and help and knowledgeable about her faculty. Keep up the great work.
Now!! Sesily was non-existence was otherwise not helpful. We have gone to office 3 days in a row. 1st time we went at 5pm no one was in the office, 2 day we went to the office 3 times in one day. First time at 11:30 I called left message Sesily did return my call to say she would be in the off site but would be there the rest of the day till 6pm. Second time at 4:30 Sesily was no where to be found we waited awhile checked back at 5:30 still no Sesily. I had returned home she called me to let me know she was off site do to wifi issues. This has been by far the most terrible customer service I have ever experienced.
Sesily is awesomeness. Absolutely the best
This employee help me find unit and showed me different sizes of units and she was very helpful and I believe her name is sesily I believe Would recommend
Came in to see about getting a small storage unit. rates were decent. Secily was very professional and helped me with everything I needed to know about the units!
Sesily is amazing. Very helpful, made the process easier. Thank you!
Sesily is an amazing manager, very helpful. Will recommend to anybody I know that needs storage space in a quick hurry.
Needed to downsize my storage unit and Erin took the time to find the most convenient available unit in relation to my previous one! Can’t thank Erin enough for her customer service!
The workers here are Amazing
Great place to store stuff. Brand new. Great prices. I recommend
Great service and friendly staff, would recommend.
👍🏻
The girls that works. The Hispanic one is always very helpful. And very sweet. She is busy but they do answer there phones
Great place good employee
Erin is extremely helpful, very knowlagable, and most efficient. She help with a complex movin situation I brought to her and she stayed late until it was done and complete. She was a pleasure to do business with.
Erin and Sesily are so amazingly helpful and very friendly. If they don't have an answer to your question they call so one right away and get you the answer. Totally recommend this storage facility. I have two storages with them.
I do not usually write reviews; however, interacting with the workers needed recognition. While walking into Public Storage, I was immediately greeted by Sesily and Erin. Their exceptional customer service should be acknowledged and awarded for their dedication in persuading customers to choose Public Storage as a reliable storage unit. They did inform about the monthly rate for a unit and demonstrated how the company compares to its competitors. Sesily and Erin assured that Public Space maintains its goals by keeping the units cleaned, maintained, and monitored to ensure their customers are satisfied. This information secured a loyal customer and reassured me that Sesily and Erin would secure my belongings.
Sesily was very helpful and answered all my questions. Units were nice and clean.
Sesily and Erin helped me out by giving me prices for the unit I need
Sesily does a great job at this location. It is kept clean and a great place to store my stuff.
Came in to get some moving supplies, Sesily helped me out on some great deals!
The manager sesily helped me with the best deal on boxes!
Good customer service, the units are nice and clean, sesily helped me out with getting a unit and she was so nice and also very helpful
Chassie, the manager, has been so helpful in our transition out of our home and into storage. We've had to have a few units then diwnsize as we've moved. Chasdie has always been quick to reslond to any questions even through evening texts. She goes above and beyound!
Chassie at 13210 FM Rd 718 Fort Worth was very helpful in giving us the info my wife and I needed to choose the right storage unit size. It is a big blessing to deal with kind, friendly and honest people. You rock Chassie!!!
I can not say enough good things about Chassie want to talk about going over and beyond! I came in to view the unit and was just talking’s how I was struggling to find mover gave me a few name and that saved me lots of cash. She also got me a unit that was close to an elevator! But to say I had called her in a panic because my other storage would not work with me for 2 day so my movers could clean it out they wanted the whole month, Mrs. Chassie to the rescue moved my move in date up and had every thing sent to me via text because I am a nurse and was at work and could not take the call. You can tell she loves her job and takes pride in it. I would love to get a hold of corporate to let them know how this experience has been.
I now have 2 units and Chassie has helped make this experience so much easier. She is friendly kind and considerate. So GRATEFUL!!!! YOU ARE AMAZING. really am very happy with this location ☀️☀️☀️
Chassie went above and beyond to help us. A wonderful experience!
We were told we had until April 30 to move out of our unit as it’s part of a reno project. I contacted the facility and spoke with the manager on site, Chassie. I explained that we’re in the process of building and we might need a few extra days. She was very empathetic and alleviated my fears. She went above and beyond for us. I’ve said it to you privately and now I’ll say it publicly. Thank you for everything, Chassie!
Great customer service I love it !!
My fiance and I came in this morning to get a storage unit as we are just moving in together and needed to make room for eachothers belongings until we buy a house. Chassie the manager was very polite and informative, she gave us a tour to ensure we choose the and perfect size unit for our needs, explained how security cameras helped protect our belongings, the plus sides to a tempature controlled building, along with access controlled gates, that she assisted us with installing the app on our phones to utilize. She made setting up an account a breeze, and overall made for a pleasant and seamless experience! I've had many storage units growing up military and have never had such an easy time before, I'm beyond impressed, thank you Chassie!
Great service from chassie!