Public Storage Self-Storage Units at 8251 N Beach St, Fort Worth, TX

Celeste was very helpful and such an awesome employee. I was glad to have her help me

I would give zero stars if I could. While our stuff was in there there was a string of break-ins that they didn’t bother telling us about. When we went to get our stuff to move into our new house, Half of our stuff was gone. Including all my very expensive tools. We went to tell the woman in the front office that we were missing stuff at which point she told us yeah there was a string of break-ins not too long. They just told us to fill out a form. I think her name was Celeste. She was very rude and disrespectful to my wife and I. And basically was blaming us for stuff getting stolen out of the storage unit. The storage unit was locked but they’re claiming to not be responsible for anything stolen. Even from break ins. If you guys aren’t responsible for securing our stuff then what is the point of storing it there? Do not leave your stuff here to find a better storage unit. One that actually believes in security. When were your stuff won’t get stolen. What a terrible business.

Allee was very helpful

Super easy and friendly process. Would 100% recommend this location.

As a customer, I am not satisfied with the customer service. The Celeste lady from the office acted racist just for being Hispanic. She treated me poorly and angrily. As a customer, I did not like the service she gave me.😡

I had problems getting the online check in done but went to store and Celeste did a great job fixing it right up

The garage door to the inside units were broken a long that still not fixing. It has been opened for 2 months so far. Edited: i was happy that the garage door finnally fixed. The district manager called and addressed my concern which was a great. It shows that the company does care for its customers and addressed the issues. I updated the rating to 3 stars. I would have given them 4 stars if the local manager did not give me a heart attack with frustration last week where they had someone called me said my unit didnt have a lock when I litterally there 2 days ago. I explained to them that my key attached to the lock and if i didnt lock i couldnt take out the key but sure enough they didnt listen. I even got an email said the that i have no lock. I ran to Homedepot got a new lock and drove to the unit thought to myself that all items probably be stolen by now. By the time I got there my lock is still attached to my unit. I was upset and drove to the office and addressed my concern. The manager told me that she was about to call me and let me know that it was not my unit but she didnt call at all. The whole scene took me 1 hour since their last call. This is wasting time and they should have done it better. If this is improving near the futures I will update my rating.

Celeste is fantastic.Very knowledgeable, very efficient, very patient. Took her time explaining everything. Awesome customer service.

As I was in need of a storage yet again, found they call for this easy rental over the phone process where I didnt have to give my card info I was sent a link to input it myself loved that, then was able to create an account to use the app for easy access to my space. Was a breeze moving in and out as I was lucky to only need it a month. My items stayed clean safe inside and out.

Worked out really well and affordable. Really nice how i was able to do everything on the app and get access right away.

Awesome customer service clean prop

Ask for Celeste! She is patient and considerably helpful! She went above and beyond in helping us find our perfect spot for our RV! You will not be disappointed!

Celeste was awesome and found me the best spot and rate! Thanks a lot señorita. Danny S.

Good service

Allee is simply the BEST!!! We came in distressed, and concerned, and Allee went above and beyond to not only help us with our problems, but truly make our whole day better. She is a beautiful person with a beautiful spirit, and she has made our experience at Public Storage gratifying.

We are a current customer of Public Storage and Celeste was very kind and helpful. We were looking at moving to a smaller unit, so she showed us some other units. We decided to keep our existing storage space; I am appreciative of the time Celeste spent with us .

Detailed and thorough. Information I read online was quoted 100% accurate in store. Great experience

Public storage is a sham! They don't care for your stuff! They raise your rent every 6 months!! They don't fix things!! They are only in it for the money!!! Celeste, on the other hand, is the best person they have on property!!! Allee is really good too!! They go above and beyond to help out customers!! Find a better place to store your stuff. MONEY HUGGERS!!

Celeste was great!

C e l e s t e was very professional and very helpful when we rented our unit she made sure that she answered all of our questions and she got a dolly for us in order to move some of our things in she's an asset to your company

Celeste was very professional, informative, and polite. Sign up was flawless!

Excellent experience at this location! The facility is clean, secure, and well-maintained. The staff is friendly, professional, and always willing to help. Highly recommend for anyone needing reliable storage space!

Very clean and well lit; staff is very friendly and helpful. Thanks for taking time to assist me; and being polite; I know your time is valuable and I appreciate your efforts. Best storage in town.

Good specials on new units for a storage facility, feels like a safe spot to keep my belongings

Clean facility, nice staff.

Amanda was super helpful and the storage space looks great!

Very clean and convenient. Have never been able to open the gate with the app. When door goes up if not caught in time it will jam.

Conveniently located and courteous staff

Very professional and helpful staff.

Facilities are clean and well maintained which it should be. This is why the rating is a two and not a one. The regular rent increases are not desirable. Over the last two years rent has increased 100%. Plus, getting a hold of an actual person has been problematic over the last two years. You can see someone in the office but they don’t open the door, this is during business hours. They don’t make it easy. One would think they reward customer loyalty, but the psychology is you won’t move all your stuff even if they raise the rents, so you’re at their mercy. Well I moved out. Rents been raised 3 different times. The last time was a $70 increase. 5 months after a $50 increase. My original rent was $1800 a year. I could justify the 10x15 space. Even when it went up to $2600 a year. Ouch but ok. But this last increase brought it to just under $4,000 a year. Get this, the same unit for new renters is now $856 a year. No integrity and certainly no loyalty to their long term customers.

Get place good prices and there clean and o. Top of things they do more then just take ur money they go above and beyond to help in anyway to make sure u are comfortable with storing ur valuables

Unit had a broken mechanism for the door. I was quickly switched to another unit.

Been renting here for about a year now. I've had no complaints. It's easy to get in and out and the place is well secured and is well kept. If you have questions or need help updating your unit info. They'll be happy to help, no questions asked.

Celeste was amazing! Give her a raise!

Allee made the rent process easy and efficent

At first I was starting to regret renting a unit here but Allie was the best thing this company could have ever done when they hired her. She turned a bad experience I previously had to an extremely positive one. Her professionalism, positive attitude, attention to detail, and ability to quickly and smoothly make decisions and transfer my unit to a larger one was very impressive. I left with a huge smile for the rest of my day. Thank you!

Allee was awesome helping me rent a storage unit, Great energy & communication

Be Warned this place is infested with roaches when I left and got my stuff to move to my house it brought back all the roaches that were at the storage

One of the best storage places. Celeste is the best!

This place was amazing. Superior customer service and served with a smile!

Celeste is a wonderful property manager. She helped me threw the rental process in a timely manner and answered all the questions or concerns I had.

I have been renting 3 units from this property for a couples years now, I will say I have no intentions of leaving. The property always looks nice and presentable, comfortable while being there, and the staff always helps me out if there is a problem.

I recently had to come into the office to receive assistance with my storage units. Ms. Allee was incredibly helpful, friendly, skilled, and very competent in her role and what needed to be done. She helped put my stresses at ease and I just wanted to send you a note to recognize her and say thank you for a job very well done!

This place is ridiculous. you call and leave a voice message and no one calls you back. I went to the office and waited 45m hoping someone is going to show up. I called their number, corporate answered. They reached out to the lady who is supposed to be their. They said she will be their in 5m. 25m later and no one showed up. At least, hang a sign on the door about how long you are going to be away..

Service is terrible as whoever lives in the office chooses to leave the office unattended during office hours with no service to be made through the phone or online. I personally would not recommend getting a unit here as my last year and a half the rates have done nothing but go up $60+ more than when the first few payments were made.

Typically I would say it’s average storage. Recently this location was targeted by theft of property. Security cameras have limited access on the premises.

Customer service was excellent! I was in and out very quickly!

Horrible customer service

Allee was super knowledgeable and helpful! She explained everything and made the process quick and smooth. Highly recommend!

Allee was super helpful! Helped me out exactly with what I needed and explained everything to me with detail, walked out with no questions and satisfied that my items were safe.

The property manager is always very helpful with any questions I have. And always has a clean property.

Celeste was very helpful in finding the perfect fit for me.

Celeste was extremely helpful. She talked me through the process and showed me my options making the decision easier. Thanks!

The property manager Celeste was very helpful to us, not only did she stay past store hours to help us get into our unit but came out into the rain to turn an out door light for us. She is the best and everyone should take notes from her, that’s how you run a property. I’m going to tell my friends about this one!

Celeste was extremely helpful, patient, and was able to answer all of my questions. She even went above and beyond giving a full tour, giving me advice and plenty of options.

Very easy process to get the proper size unit that I needed. Celeste was so helpful and friendly making the process so smooth. She explained all my options and answered all questions. It was great to see this type of customer service. Thank you for all the help!

Excellent facility and Celeste was super friendly and helpful in getting me set up with a storage room. The previous storage facility I was at never had carts available and she set me up with a room close enough to where I wouldn’t even need one. Awesome service and clean facility.

Celeste and Allie were super helpful!

Allee was very helpful!

Ridiculously expensive and customer service is horrible. Never in the office when needed. Office hours listed are just a suggestion. If you can do without a storage unit I strongly suggest you avoid it. They Jack the prices up when you are a few months in.

48 inches is approximately 5 feet. The 10×5 units are actually 10×4. It's 20% smaller than advertised. No matter what you say to them, they will keep responding with "you agreed to that in the lease" or "units are approximate in the lease" or "you accepted that when you open it." I never signed an agreement to move into a space that was [units] smaller than advertised. All spaces are measured in the unit of feet. So a space that is exactly48 inches would be 4 feet, not 5 feet. This was a huge learning experience for a first-time renter. Couldn't use the space for what I needed to store.

This was my first time renting out a storage unit. Celeste was very kind, helpful, and went out of her way to explain everything we needed to know to us. She was very patient with my family's many questions. Overall, my family and I had a wonderful experience at this location. Thank you so much!

She is the best thing since slice bread.

Allee was awesome both in setting up and closing the climate control unit. I understand it cost more but if you don't want your stuff to bake in the Texas heat it's worth it. You get what you pay for and I appreciate all my questions being answered and going over not just unit options but also locations.

Excellent service! I was having issues with paying online ,so i ened up going in the store for help. When I arrived to the store I was help as soon as I enter.

Allee amazing service!!!!

Got to the point where my unit was damn near 200 dollars. Prior to Public Storage buying this and many other locations my bill was a reasonable sub 100. After public storage took ownership prices SKYROCKETED damn near every quarter. The crazy thing a 10x10 unit for a new person 120 but for a loyal customer who has been paying for years 190+. Not to mention the absurd amount of access points you have to use to get to your storage. While moving out I had to use the elevator access point like 15+ times cause the elevator won't go up if you don't enter the code. This place sucks period end of story. Look for another option unless you enjoy getting robbed.

I would recommend exploring other options unless you don’t mind receiving an email just about every month with an increase.. we are moving to a better storage with A/C for about half the price we currently pay after COUNTLESS increases over the years.

Stopped by to update billing information and Celeste and Allee were awesome at helping me with the updates but also answering a number of questions I had about my account. GREAT SERVICE!

Allee is super helpful and you can never ask too many questions. She showed us our units and made sure they were clean.

Allee is awesome and was so helpful!!

The storage facilities are good, but the app and the servers that run the web site are a mess. Hopefully they get that resolved.

Customer service is great here. Always available when I need answers. Alle is just a joy, very professional, and kind. Love the experience!!!!

Allee was super helpful setting us up with a rental. She was knowledgeable, courteous and very personable. Great person, great service.

Great service from Ms. Allee at the front desk. Would recommend this place to anyone.

Edit #2: Just received 3 emails regarding ANOTHER increase on all three of my storage units, totaling an additional $156.00 per month. Making my monthly rent $917.00 per month. This is 3/4 of my entire monthly disability income. Physically, I am unable to move. Outraged! Edit: I miss AllStorage. Everything I own is in storage, as of June 2015. I am disabled and Social Security Disability is my only income. Within months of buying out AllStorage, Public Storage raised the rent on each of my 3 units, increases totaling approximately $150.00 per month making my rent $715.00 per month for the three units. This is over half my monthly income. I am physically unable to move to another location. Prior to the rate increase, I was able to pay my rent on or before the due date. I, now, have to take money from my grocery budget to pay storage rent and struggle to pay before fees begin to accrue. I've called in an attempt to get the increases reduced. Their answer was "No". Public Storage has spent a great deal of money on cosmetic changes and remodeling the facility. Clearly, they are passing on the expense to their customers. The remodeling has created units that are less secure. The office is frequently closed during business hours. Gates have been broken for months at a time ...finally repaired this past month. The facility is not nearly as clean as it was when managed by All Storage. Essentially, the product and service has decreased in value... yet, I am paying much more than I was. And Public Storage seems to be buying up the competition, so better rental rates are difficult to find. I've worked in the industry. I know this is just about profit. They do not care who they hurt. In the current economy, ...well..., lives are being destroyed. AllStorage Review I've maintained multiple storage units at this facility since June of 2015. The majority of my experiences have been good. Whitney was the manager who leased me the first two spaces. She was always professional and friendly. Now I have the pleasure of working with Trace. He has worked with me regarding additional spaces... a really hard working guy. Also professional and friendly. Other employees have come and gone over the years. All have maintained their professionalism and been friendly. However, this year, one new employee was added that has me wondering. Amy is rude, combative and agressive. I have had several negative encounters with her. Her customer service skills leave much to be desired. Still, because of good experiences during the 5+ years I've been storing with them, I can honestly give them a 5 star rating. Thanks!

My rent was raised again. It is now $268 when I first got the storage unit when it use to be All Storage in 2021 my rent was $150. Just a heads up to to anyone who is looking to rent a unit here, your rent will be raised about $50 yearly.

Great service.

I received an email today regarding yet ANOTHER rate increase. When we got the unit, it was with All Storage and it was with a great rate. When it changed over to Public Storage, it went up a little bit, but it was understandable as it was a new company. Last July, I received an email about it going up to over $180 for my unit. We dealt with it because we needed the storage, but to raise it YET again to $215 a month? I don't understand how our unit is being charged $215 when you look it up on the website and its not that much a month for other customers. This is very disappointing and as far as I'm concerned...a rip off.

Great service! Appreciate the assistance!

Great service! The entire process was quick and easy. Allee showed me around to a few different units and helped me find one that best suited my needs! She was super sweet and friendly. Definitely recommend! Thanks Allee!

Very clean location. Manager (Melanie) was friendly and very helpful!

Celeste was very friendly and very helpful with helping me find a spot for up my RV

Celeste is great and made getting a storage unit while moving cross country a breeze!

Celeste was very kind and helpful, very friendly easy to talk with and caring about her customers great employee with a positive attitude which I enjoy seeing keep up the good work public storage:)

Great for business use!

Celeste was very professional and helpful Great customer service.

Corporate for Public Storage is the most unprofessional and greedy company. Their own employees are looking elsewhere for employment and are embarrassed by their practices. We (multiple units) were given less than a month to empty our large units so they can make them smaller and make more money. This was across their north division. Between 2 businesses and selling our home we had 7 units with them! Ps corporate doesn’t care and they have been advised to stop giving out the care number to clients and left their local staff to deal with it!

The manager is way cool

Danny was great. Helped us out with some deals and it was done quickly as well.

So disappointed in Public Storage. My original was All Storage. At the beginning of the year, Public Storage took over. After 3 months, i received a 40% rate increase. I called about the issue. The agent said they would revert back to my old rate. 3 months later, not so much.

👍

Tremendous customer service easy accessibility. A huge shout out too Celeste. Her customer service ability is through the roof her ability to multitask is even that much better. Celesta was able to field not only my multiple questions but other people that were in the office area as in the office area as well. This woman needs a raise on how much she can multitask and how much she can do. Someone give this woman a raise please cuz she did a tremendous job for me.

Tim was really helpful and got me in right before closing. Thanks!