I felt compelled to write a review just to mention how helpful and easy Jennifer and Kimberly make it to rent out a unit at this public storage. Whether I go in person or make a call about a concern I may have, they are the utmost professional and awesome! Units are clean and always look in order.
Don't use the 1-800 service from overseas and you'll be fine
They were very detailed and friendly.
Kimberly and Jennifer were amazing helping me out upgrading to a larger storage. Very friendly. Highly recommend them.
I’ve been storing my stuff here for several months already, and I just transferred my things to a larger climate controlled unit. Jennifer was amazing in help facilitate the transfer and dealing all my questions/issues. Almost took my business to another location because of previous employees here, but I’m glad I chose to stay here with the new staff.
Kimberly was super helpful and understanding. I came in towards the end of day and she was kind enough to show me the unit and get me all signed up without regard to her time to leave. Truly appreciate the sincere help. Thank you!
Leeann offer allot of awesome help, she was so helpful and professional. #1 property mger .
Darlene
Keep up the great work
The office staff might be pleasant, but getting any issue resolved is a nightmare. Moving units because the original one wasn’t cleaned has been a colossal headache. I was unfairly charged for the move and kept getting billed for the old unit, even ending up in collections. Despite multiple visits to the office, their complete disregard for resolving this is infuriating. I strongly advise against using this storage facility—find one where the staff actually takes responsibility and can handle problems effectively.
Very sweet lady. Fast transaction. In and out
Sonia and Tammy are awesome 👏🏻 very professional and great customer service !!! Thanks ladies ✨
Tammy is awesome and the prices/options are fantastic. Good experience and great service.
Decent prices if you reserve online only bad part is sometimes no carts to transfer your stuff.
Very Friendly and helpful and answers all questions you may have and it’s easy to set up. Sonja was very helpful and nice.
Extremely friendly staff. Tammy was very helpful with options on storage space sizes. Clean and neat property. Easy to manage your account or gain access to your unit through the app
Great experience! Friendly and accommodating staff. From the initial phone call to Tammy onsite at the WJ Boaz location.
I would highly recommend Public Storage off WJ Boaz Rd to anyone! Tammy was very helpful throughout the process and was able to get me into my new unit with ease! Great customer service. If I could give more than 5 stars I would! Thank you Tammy!!
I have had nothing but excellent service from Tracy. She helped make my transition to Texas easier as far as storage needs. Thanks Tracy for all you do!
Tracy is the Bomb!!! Got us set up effortlessly and professionally!!! Thanks
Tammy is absolutely wonderful and was an absolute pleasure to speak with! She was fantastic in helping assist us with an issue. Thank you Tammy!! 🌟
Tracy was super helpful. She fixed the mistakes that I made online no problem 😌
Manager is amazing, friendly and supper helpful.
The staff there’s always very friendly.
Ms. Tracy was an amazing help throughout the entire application process! I had some issues applying online and she jumped right in to help get it all straightened out!
Best storage units i’ve ever been too. Ms. Tracy was wonderful help amazing customer service. Everything was very tidy and clean! 10/10 would and will recommend!
Tracy is great and very helpful!!!!
Tracie makes sure we are taking care of and she is the best property manager we have had
I want to give a shout out to Tracy! She always greets me with a smile and by name. She always goes above and beyond to assist the customers. She's always on the go!
Tracey was extremely helpful and answered all my questions whereas when I called the Public storage number no one knew what was going on
Fantastic staff very helpful. Shout out to Leslie and Manager Tracy for saving me so much time and money on move out.
Very helpful support property manager nice and helpful
We’ve been with public storage for 3 years and this past year has been the best. The site is clean and Tracy has been outstanding in maintaining it.we have found her consistently caring for the property and making sure that our concerns are addressed.
I want to thank the property manager Tracy for help making making my move easier she is awesome 🤩
Tracey was great and so informative with my lot selection. Great customer service.
Ms. Tracy is the absolute best! She was super helpful with setting me up with a new unit and very kind when explaining everything to me.
She keeps the place super clean and running smoothly! 10/10
Ms. Tracy is the sweetest lady you will ever meet! She helped us out so much and keeps the place running smoothly. She is always available when we have a question and is very helpful!
The units are clean and the climate controlled units are definitely climate controlled and we really enjoy storing here.
Tracey was awesome serving me and she even gave my grandbaby some popcorn and donuts she made working here awesome I would like a job here
This place is very nice! It looks very clean and kept in order! And Ms Tracy, the manager, was just as sweet and respectful as could be! We will most definitely recommend her to anyone we know who may need a storage in the near future
Tracy is the best manager she always there when I have question
Traci was fantastic! Friendly, attentive to details, guided me in the best direction for my situation, offered me options, assisted with the online aspect which was not my forte. Definitely would recommend this location.
Just got a storage Great customer service especially Tracy the property manager was great to work
She made my move easier and enjoyable answered all the questions very professional thank you Tracy
Great working with Tracy@public storage.Great personality and easy to work with.
One of the cleanest facilities I have been to. I had a lot of questions and Tracy up at the front desk answered them and was very patient i recommend keeping your stuff here
Awesome attention to details! Way to go Tracie!
Tracy was so sweet and made the process so easy and answered all my questions ....
Just got a storage here and it was a great experience. We were helped by the manager named Tracy. She was super helpful, patient, and answered all our questions. I thought I had a size of a storage in mind but when I looked at it I wasn’t sure. Tracy took the time and actually showed me others until I made my choice. She was so patient and she was actually fun to talk to. I recommend this storage unit facility and ask for Tracy!
Great service, very convenient. One employee particularly, Tracy Swords is ABSOLUTELY FANTASTIC!!! She's always friendly an with a smile on her face, very helpful, great with the customers.
Great place to store and safe. I had 2 units here for 2 years. The property Manager Tracy is very helpful and glad to assist you. They also offer outdoor storage parking for Rvs Boats Motorhomes etc. If you're looking to store near Eagle mountain lake. I highly recommend this place. It's clean convenient with a top of line Property Manager
The most awsome and helpful location and staff
Tracy is a super property manager. Extremely helpful in a time of distress.
Great Facilities! Great Staff! All your Storages needs just down the road. Thank you guys!
Tracy was so awesome she was very helpful and understanding to my needs she has wonderful customer service I will refer her to anyone needing storage
Best place to rent a storage unit, tracy will make you laugh and make your day happy, I've been renting in here for a while and I'll keep my business with them without a doubt
Tracy made this move in quick and easy and helped find the best units for our needs! Highly recommend this location!
Great place and nice service
The property Tracy swords made are rental very easy I am excited to be at this location
Clean facilities. Well maintained ,friendly and helpful people rent storage spaces there.
Great experience, if you're looking for space and they have availability, I'd get one while you can .... manager is
awesome. Good people
Tracy was a bug help to me,she got me the unit I needed, she keeps the place clean and safe and sound. Thank you Tracy for all that you do!
Tracy swords made my move very easy she was a pleasant to work with and each i needed her for something she was always there even helping me put my app on my phone. So thank her for help she is asset to public storage
My experience with the manager Tracy was absolutely great. Her cheerful attitude and customer service was amazing. It made my transition to Texas very relaxing and welcoming. Tracy is a true gem and a great asset to the public storage company.
I just want to say The property manager Tracy is alway workings so hard . But she still keeps a smile on her face and still stop and make sure that her customers are doing ok she is just a joy. Thank you Tracy for caring about us
Tracy is amazing. She helped me with all of my needs. I will recommend this location for whomever is looking for storage space.
This location is awesome. Clean with great customer service. Tracy is the best!
Tracy is professional and she always there when I need here
Tracy was amazing and very helpful.
Tracey did an outstanding job helping us get a storeroom. She provided excellent customer service.
Wow, Tracy at Public storage off of WJ Boaz rd in Fort worth is knowledgeable, helpful and excited to make our move in smooth and pleasant. thanks Tracy!
We love Public Storage on WJ Boaz! We have used different storages in the past, but no one can beat the attention and care Tracy Swords (manager) gives her tenants. The facility is safe, clean, and always improving. Thank you, Tracy and Public Storage!
This facility was awesome. I have stored things there for the last few months and cared for my belongings and after helping me figure out how to load out today your manager was incredible and helpful and thank you very much.
Tracy is so amazing and I’m so glad I came over here. She very reliable and I was in and out in no time. Thanks you help Tracy . Definitely coming ask for Tracy .
Tracey,was the best she help me do everything on the paper work answered all my questions and even walked me @ keep her around Very good employees
Tracy is a wonderful lady and she helped me out when the website messed up my reservation.
Best customer service I have had in quite sometime will definitely recommend to everyone I can who is in need of storage. Thank you Tracy for the excellent service and answering my question
Great service, very friendly and accomodating.
Things were spotty in the beginning- miscommunication at its finest. However, the manager was quick to make it right as soon as she new about the issue and is AMAZINGLY easy to work with! I highly recommend this location!!
Tracy is Awesome! I had a great experience getting my unit with her. She made it easy and fun to get my unit.
Place is maintianed well. Tracy is awesome. Endlessly helpful.
Tracy is the greatest! She's always willing to assist with any questions or concerns I may have. She greets me with a smile and a wave. She makes a point to know her customers. Everything is so much better since she's been here.
Friendly helpful staff. Tracy was fabulous
Good manager ever !!! Good communication
Had the best experience today moving stuff in storage lady worked there helped with all questions we had' her name Tracy she was so helpful.just wanted to say thank you Tracy you were great
Tracy Swords was extremely helpful and friendly!
Tracy swords is my manager and she is the best. She is always working out things for me.
Please give her a pat on the back.
Me siento feliz con la ayuda de travy gracias por tu atención y servicio como cliente me siento muy satisfecho Gracias
Tracy is the absolute best! Always willing to take the time to answer any questions or offer up help. Makes Public Storage look good!!
Tracy swords the property manager is a hard worker she is always outside working she always has time to help us and makes sure everything is ok she is a caring manager
Tracy swords for being the best manager ever she's always here when I need her she's a joy every time I see her
Great staff , great facility. Cecily is always there when needed. Keep up the great work!
Tracy is awesome.. very helpful. She helped get our team storage together.
She is an amazing women and always works so hard
Tracy is wonderful & very helpful.
Helped me to get a great unit!
Tracy was very pleasant to talk too
Tracy has been the most helpful person at the Public Storage on Boaz. She goes out of her way to accommodate their customers. Thank you!
Very secure place and enough room to maneuver a trailer easily
Tracy is a rock star! We had to exit a unit back in January and she made the transition smooth as can be! Highly recommend! Nothing like good people in this world!
I had an absolute great experience at this public storage. The Manager Tracy fixed all my issues and was able to make me feel comfortable with public storage. My boyfriend and I rent at a different location and was never able to access the unit due to issues with their facility. Tracy helped us and provided a great environment and experience. She deserves a raise.
Tracy , just helping me out for storage app on my phone. She do the app on my phone she was help me because it was easier to do that and she show me a couple units make it lot easier and she show me how to do it this online I make a payment automatic payment. She show me how to do it. She was very helpful.
Staff is amazingly helpful and gets the job done love them
Tracy swords is very professional and a breath of fresh air to work with she answer all my question..so I went home and spoke with my husband and I am going to rent so I can storage our boa6
Tracy is the best manager this location has ever had. Every time I come in there which is pretty much every day she is always doing more than her job title probably requires. Very polite and very professional.
Tracy Swords is the best Manager Public Storage has had at this location and she takes care of her customers. She really cares and really helped us navigate this latest hardship presented to us by Public Storage. She is the only reason we are still there.
rent increased $50 more than what we were paying, a week before we were told we had to get our stuff out because they’re doing renovations. we were getting the last of our things out until it snowed and the roads iced over. the office was closed whenever we called or went to the property. they want us to pay $200 for the entire month just to get gate access back in for the rest of our stuff out of a unit that we won’t be able to use after today, the 3rd (they’re not renovating at the moment anyways because the snow and ice melted today). $200 for 3 days and there’s nothing they could do because public storage seems to be a greedy company and i’m glad we’re taking our business elsewhere
Never had an issue with the employees here but after 5 months the rent went up 40% and just a week after that started, we’re told they’re booting everyone out of certain unit blocks for renovations, something that takes months of planning and preparing for. Instead of notifying us about having to move all of our belongings sooner before the rent increase, it just seems that public storage wanted to get as much money as they could. Blessing in disguise I guess since we found a bigger unit elsewhere for half the price that public storage was charging in the end.
Love this place...very secure, easy access, they provide carts, facility is super clean and well managed...Speaking of which the manager, I believe her name is Tracy, is a super hard worker, friendly, helpful,knowledgeable, accommodating....I could use a dozen superlatives...point is I'm not saying this to just say it...I keep using this facility because it has a great manager, friendly staff and excellent units...little pricey but hey you get what u pay for and its well worth it.....
I finally met the new manager Tracy! She’s a breath of fresh air! I love her demeanor! She truly cares about her customers! I pray she is there for a long time!!
I love this location! Tracy is absolutely the best. She very friendly and nice to talk to!
Tracy, is very professional, very kind,
The public storage app constantly signs itself out. Need a better way to get into the gate than an app
Tracey was extremely helpful. She went out of her way to accommodate our needs. Very friendly and provided great customer service.
Tracey was very helpful and accommodating!
Tracy Swords is hands down the greatest! We had a terrible moving experience, but she turned it around with her awesome customer service. She’s the bomb! Thanks again for everything you did to bring some light to a couple of awful days!
Tracy was awesome. Smoothest rental that I've ever done..
I'm not as happy as all these other people. The App still doesn't work to open or close the gate. Every time I try to go to the office for help, no one is there. It's 11:15 am on Tuesday. Doors are locked. Again today, I call and have been on hold for 15 minutes and my storage went up by $100.00 a month and this is the service I get. Oh and for $500.00 a month you would think we would have less dirt and dust inside the unit.
Very new facility. Friendly staff.
Jessica was very nice and helpful!! Easy transaction renting a unit.
Storage went up $100.00 a month? CRAZY! I was never notified it was going up.
It was a great experience . Jessica the person at office was awesome. She got everything so organized. One day she will be a perfect manager because she has everything that any business needs. Thanks miss Jessica ur awesome
Juan was very patient and kind 🙏 great service
Judy was awesome! She helped us decide on a unit with her experience and didn’t hesitate showing us multiple units. PS#27604
Mrs. Judy was amazing, she went above and beyond to get my military gear a storage unit! Will recommend!
Very helpful she was very nice
Judy is awesome. She is made my experience great and quick. Will definitely use again due to her service at Public Storage
Terrible communication. Indifferent site management unexplained 33% rate increase after one year and change of management. DO NOT RENT FROM THESE PEOPLE.
Crystal provided excellent customer service! She welcomed me into the Public Storage Family.
AAA+++ great service and support!
Went to get information on a unit. Crystal was very helpful in giving me information about the charges and the different size of units. I felt she was professional and had a good knowledge of what she told me. Thank you so much.
Very clean property and didn't have any problems with the smell, price or size of the unit.
Stacy needs to work on her attitude when answering the phone. Especially when you take over another propriety and people are trying to get information, and interrupts you to throw into your face about how to visit the office. So terribly rude.