Public Storage Self-Storage Units at 16120 Double Eagle Blvd, Fort Worth, TX

The staff was extremely helpful, polite, and accommodating. I was especially pleased with the service provided by Misty & Jessica at the Fort Worth Double Eagle location (#27653).

Scam Scam Scam Don't do business here. I'm literally exactly 6 months renting this unit, and they have decided to increase my rent. What a pain in the butt. I either have to accept this ( and hope it doesn't keep happening) or move all my stuff to a different place. I'm disabled and on a fixed income. So this is making a very difficult situation for me. I feel like calling the news station. How can they do this legally? Be careful because they won't even call me back after leaving messages.

I really like this facility! It is nice and secure. The staff are great. The manager Misty is always available and so helpful. I cannot describe how great it is to feel like I can always get helped and get in touch.

This storage facility is really nice and secure. I also find the property manager Misty to be very helpful. She almost always answers the phone immediately if I ever need anything. She really seems to work hard and care a lot about customers. It makes me feel that much better to keep my things in storage there, because I can trust Misty.

My experience here has been great. From the very first day I called the property manager Misty to ask about the facility over a year ago, she was so kind, professional, and very patient. She helped me a lot and was So much nicer than other properties I called. On move in day she was very available to me and helped me with anything I needed! She really went above and beyond. I also saw her walking the property and very carefully paying attention to all the facilities to make sure everything was safe. I just thought she was amazing. Over this year, any time there were any questions or issues at all, she was always very available to me by phone and so sweet. It has been over a year and even when there have been price increases, she really cared and went above and beyond to help. It is such a relief to know she is the manager and that my belongings are in great hands! Totally recommend this location. Plus it is a super nice and secure facility!

Raised the price 6 months after choosing them. Apparently, the contract states the earliest they can increase the rent is 6 months, so they were just waiting to raise it as soon as possible. Only gave a second star because the guy I talked to in December was very understanding & apologetic and gave me another 3 months at my initial price. Spoke to Misty after those 3 months, and she was pretty rude about it and insisted there was nothing they would do to help. Moving out soon because of this.

Great place! Friendly manager Misty.

The facility is fantastic. Controlled environment and super clean. I am very satisfied with the security onsite. Misty was great at helping me with renting a storage unit. She found me the storage unit to fit my needs and walked me through the process. I highly recommend getting a storage unit at this location. It is an easy location to get to and right off 114 close to the Texas Motor Speedway. I appreciate your help Misty. Big Thanks!

They raise the rent price every few months and disable your gate entry access if you're a couple days late on a payment, effectively locking you out long before their contract states. They also require you to purchase their insurance plan and a new lock, even if you're just switching units. Finally, all the elevators and access/exit doors are operated via bluetooth and a phone app, but there's no cell service inside the building, so you have to manually enter an 8 digit code to use them. At least the temperature inside doesn't seem to exceed about 80 degrees in the summer.

Raised my unit cost by $35 a month and no one is ever at the office when I go up there. Can’t even get help with a lost key since no one answers the phone

Very nice lady at front desk. She was very knowledgeable!

Pros: you can drive inside bldg. Semi-airconditioned. Cons: no carts in bldg B. Dirty elevators. Semi-airconditioned. Closes at 9 pm. App to open doors only works to get in bldg. All other access doors and elevators have to have the access code typed in every time.

Misty is amazing. She helped my wife get through everything and made sure all questions were answered!! Clean facility and nicely taken care of!!

Thanks Misty for helping with my newest storage issue, needing more storage is a good thing, right? 😊

Excellent customer service! Love this location! Misty is amazing!

Absolutely love this location. I have multiple units. It’s super clean and safe. Very very nice. Misty is amazing. She is super helpful and wonderful to work with. Highly recommend.

Such a bad first experience. Got there with our stuff all ready access code would not work, app would not work. No one would answer. Waiting on a resolution but HORRIBLE first impression.

Misty I don't know if she will see this Review ,but I want you to know I really appreciate ,how you are always so professional and helpful thank you

Made it easy to get and change the unit.

Misty is awesome!! She explained all!!! A+ service

Misty is great! Location is new and clean and very secure. Misty is very helpful with any questions you might have plus she will make sure you get the right size.

Good location. Exceptional staff (Misty).

Easy access to this location. It is clean and well lit. Have had good experiences because of Misty's assistance. She has been very helpful in answering all my questions and providing guidance/resolutions for my issues or concerns. She is very nice, patient and very considerate of the needs of the renters.

Misty is such a great helper! She does amazing and is just so sweet! Thank you so much for your help!

Clean, well run facility.

Everything was good into i went and couldn’t get to the 3 floor to my storage because the elevator wasn’t working!! Also there isn’t any way to contact anybody after office hours so i was basically stuck in the storage till someone else came and no it wasn’t after hours ! I paid the movers to come get my stuff out the storage and still had to pay them even though the elevator wasn’t working

The customer service at this public storage are amazing. Misty, in particular, is always friendly and extremely knowledgeable when it comes to helping me with my needs. She makes sure that everything I need is taken care of quickly and correctly, no matter how simple or complex my needs may be. She's very patient and accommodating when it comes to figuring out what works best for me, which is so helpful considering the competitive market for storage units in my area. Each time I have interacted with her and the other staff at this establishment has been pleasant and stress-free – making me feel like a valued customer. Everything is always spot free and feels like a new building every time I walk in.