Public Storage Self-Storage Units at 9760 Blue Mound Rd, Fort Worth, TX

Very professionally

Personal notbreallyvhelpfull. I rented 3 different units and they just gave a single code. When i vacate 2 i let them know and inmediatly they lock me out. My code never work again and I still had one unit. When i called customer service to be helped i waited over 2 hours and at the end they were not able to help orbgive me a code to enter to biulding where i had my items Very bad experience and hope you can r3place ineficiente personal at the blue mound office

Great service

Mrs Pam was very great and have great customer service

Office staff (Stacy) was VERY HELPFUL, offering help and providing a tour to make sure I chose the correct size. While unpacking boxes Stacy stopped in the loading Bay to ensure I had no issues with the elevator code.

My experience was one of the best ones by far, Stacy made sure all of my services were provided. Great customer service !!

Be sure to read through these contracts closely. They go up in rates pretty quickly after moving in and then if you move out early (I moved out on the second of the month) they still get you with a full months cost when they can still rent the unit out for the rest of the month. They know they have a captive tenant once you've moved in to a unit and will not hesitate to get every penny from you they can. Horrible business practices and even worse customer service.

Stacy on bluemound was so amazing and helpful and very knowledgeable . Great customer service.

I've had storage here for a year. It's been fine, and Pam and Stacy in the office have been great and helpful. But.....I came back 2 weeks ago and there was no running water in the building. Which means no working bathrooms. Can't wash your hands, and you have to shove everything back in the unit to drive to a bathroom. The girls in the office have to lock the office to go use the restroom somewhere else. You'd think they would at least give them a porta potty. It's ridiculous. PS is "working on it", but I also think it's against the law for the employees not to have running water.

Very welcoming and super helpful I was in a very bad spot 3 yrs ago and they helped me.. very recommended Hope everyone who works for them the best

Good day, the ladies at this location are the best, friendly professional and knowledgeable with unit size to accommodate my needs. And a MAJOR plus for me was the cleanliness of the facility. Teamwork makes the dream work, I’m a happy camper and I will refer family and friends keep up the good work and great customer service.

So glad we picked this location. We have easy in and easy out access. Pam who works the front is so friendly and always helps us with any questions that we have. Very easy to use the app! Thanks for great service!

Stacy is so helpful and got everything figured out for me. I appreciate her!

Stacy was very helpful and kind!

This public storage was awesome Pamela Johnson was very helpful she was very kind and patient with me when figuring out what suited me best and was attentive to all my questions definitely recommending to everyone!

Pamela was extremely helpful and patient helping me find the unit I needed great service

Great service. The manager is very attentive and offered better alternatives than what I had placed on hold. The facility is well cared for. I have interacted with a few of the employees and they are all awesome.

Pam was very knowledgeable and helpful with the whole process.

We have multiple units here. The spaces are clean, easy to access and Pam at the front desk is very helpful. This has been our best storage unit experience to date!

Pam the property manager is absolutely amazing! She takes her time with you to make sure everything is correct on your end. Sweetest person I have ever met! I strongly recommend asking for Pam!!!

Lena Pam and Stacy saved the day. I had started with a very bad experience…. Couldn’t get ahold of office to see Memorial Day hours. PS National number gave me different hours and when I arrived after office hours and after driving through torrential rain with a 26’ moving truck and an expensive per hour hired crew to unload at my unit I was locked out with a note that said see office. This sucked. I couldn’t get in with my app (no cell signal at this site) my code didn’t work. I tried support and was given a code. This didn’t work either. Very frustrating. At this point I had spent $100 for my crew of helpers standing around doing nothing. I went back through all my correspondence and saw two different access codes for my account. I tried the other and it worked. I finally got to unload and get home after a 12 hour day. I went into the office where Pam and Stacy got me all squared away. They refunded my unused lock. Took my renters insurance and got my phone app access pad all squared away. Thank you ladies.

Stacy is awesome she has been so helpful since my first day here. She is very friendly and professional. The location of the storage is perfect too! Highly recommend it here.

Stacy was excellent!! Wonderful customer service

I received great service today from Stacy as she helped me set up a storage unit lease as a first-time renter! Definitely recommend her at Public Storage off of Blue Mound!

Leana was the most excellent customer service rep I ever seen keep up the good work

It was a pleasure working with Stacy today. She take’s a great deal into helping customers and their needs. Thank you for making my move in seamless.

I love Ms. Stacy. She’s so kind and helped us very much today. She was picking up other ppl trash that was left behind and that showed me she truly loves her job and cares. Glad my storage stuff is kept safe here!

AWESOME CUSTOMER SERVICE!! Stacy was so amazing and very helpful with everything!!!

Stacy at the blue mound store is amazing. She helped me with all my storage needs and provided me with the best customer service.

I change my idea of going with public storage. I was having difficulties getting access and setup to a nearby property of Public Storage. Stacy quickly turned that around, offered great customer service and resolution for me! She even took time out of her day to show me the layout and help me find my storage unit! Public storage is lucky to have her!

***BEST CUSTOMER SERVICE*** I am really big on customer service and being prompt as well as knowledgeable.I was not disappointed when I called and visited the BlueMound rd. location. Stacy has been extremely patient with me. I probably called her 10-20 times asking her different questions over several days. She was very knowledgeable and kind. When I went out there to look at the property again she was patient and kind.I I was also truly impressed by the cleanliness and the security that they have at the property.

Been renting 3 units here for a year and a half now. Prices are still reasonable. Service is still good. Have had no problems getting in or out of the building

Took a while for person to wait on me she was busy inside storage building clean

Never thought I would need storage but it happened, this facility was very clean and the elevators were the best part making it so much easier to get to my unit.

I went to two facilities and both ladies employed by Public Storage were extremely helpful.

I’ve been on this planet for 40+ years and have never seen/received such amazing customer service. Toni at the office was so pleasant, helpful, and resourceful to ensure my family received the best possible rate and the size of unit for our needs. I was blown away how patient she was with all the questions we had and she even shared some tips and tricks to improve our move in experience. The property and units are comparable to other storage companies in the area but no one can beat the customer service Toni has!

Great people! Erin and Stacy are both super nice! And professional! Super clean and lots of security to get into the building and even the elevator needs a passcode. Anyone looking for a unit can’t go wrong here

I love this storage. Had no problems. They treated me good. Will definitely come back

I have came to this location two days in a row, and Stacy has been very patient and helpful both times, and she is a blessing 🙌🏾

Signing up and checking in was a very easy process. The original unit I selected did not work out for me but Mrs Toni was very helpful and made sure I got a unit that would work. 10/10 customer service

Nice property my only complaint is access, you enter a code to get in which is good and standard on all public storage sites, but you have to enter a code to use the elevator and if you're not fast enough to select a floor you have to enter it again, then you have to enter a code to leave, and you have to enter the codes manually because the app won't let you remote open anything, so it's a hassle but every one is nice and it's easy to get signed up for a unit

Awesome help!

Thank for great service and to tony moody for her help

One staff tell you have time and another call and tell you they gone cut the lock anyway

I have only been with Public Storage for a month… and it has been a horrible and disappointing experience. Within the first week I called the location multiple times and never received a call back. I had to drive to another location to try and get a hold of someone. Ended up at the public storage right across the freeway, had to send a complaint to the district manager Jennifer. Stacy (store manager) finally returned my phone calls after I spoke with Jennifer. When I spoke with Jennifer, a credit was “posted to my account” this credit would have covered two month’s rent. December was my first month with my credit, somehow I ended up having a missed payment and owed money. I sent a message through the app over a week ago asking why when I have a credit on my account (because I can never get anyone on the phone)… I still have not heard from anyone. There is never anyone in the office. The doors are always locked. You have to wait around and hope someone comes to the front to even help you. The gates are always open. The access code that is given to me through the app does not work. The remote key to open the gate through the app does not work. I’m really sad with the customer service I have barely received because it’s a really nice facility however the lack of communication has made me not recommend Public Storage to people.

Just had a great experience with Miss Stacy and she helped us get the best storage unit for our needs.This is a brand new facility and very clean and well-kept up. Very impressed

If you are a prospective customer, please rethink your choice, at least for this location. Here is a list of reasons, just from my experiences. 1) The overhead entry or exit doors are broken frequently (open). The environmental controls don't work when that happens and the whole building is subject to vandalism and theft. 2) Once you are a paying customer don't expect to get to talk to anyone, they do not answer the phone, they allow it to go to voice mail and if you are complaining about something. They will not call you back to resolve the issue. 3) Our unit was vandalized on Sun Dec 4th. They finally contacted us on Wednesday the 7th, no email only a phone message. They called back on the 8th, told us that our lock and the latch had been "knocked off". They had not looked at the closed circuit television, they have not reported it to the police... in fact they have done nothing. Well, other than ignore my phone calls. Please, I implore you... do not give them your hard earned money. They say they "care about your business". From my standpoint they only care about getting your business...once you are in you are just another number. P.S. they got a 1 star because you have to give them something or you cant post.

Went there to store some furniture, Erin helped me out and the whole process was so easy. Thanks!

We only needed to store out stuff for <30days and didn't want to spend a lot or get locked into a contract. Stacy was GREAT at helping us find the best price & plan that met our needs. Also - having her walk me through to find the the unit and figure out all the security codes was very helpful!!

Stacy is the best! We could not have gotten everything done in such a short time frame without her. Wherever she is working, that's where Im sending my business.

Great people.

Great prices and Kristina was awesome!

The storage unit is good, has a lot of room for your items to put in and has good conditioning. But if you want to rent the storage unit. PLEASE DO NOT GO IN PERSON, ITS BETTER TO USE THE WEBSITE. When you go to the door. There is a very low chance someone will be working there and we had to sit around for at least 5 hours because they say that we need to unlock the storage unit and move the stuff out for construction. But they were never here, And we have called them when we will come down here but they don’t pick up because no one is working there! The gates always don’t work and you need to exit out from the entrance.

Stacy was wonderful to work with. She was friendly, knowledgeable, and answered all of my questions on move in day.

Yes there is inflation but this company prides itself on booking online so they can have minimal staff. I took advantage of booking online to get a lower rate only for it to increase 26% just a few months later. The location I am at had alot of empty units so I would think they would want to retain their customers but when I contacted them. I was basically told to deal with the increase and that they are still competitively priced. That doesn't change thr fact I have to now come up with the extra $ within a month. I understand an increase might of been nessassary but 26% is alot to put on someone all at once.

Do NOT use this facility or any Public Storage. We have been with them since the end of January. Since then, I think there has been a whole 2 weeks of time that the gates are NOT broken. Outside of that 2 weeks, either the entrance gate or the exit gate is broken. If the entrance gate is broken, they leave the exit gate open all day and into the evening. If the exit gate is broken (which it currently is again), you can enter using the normal way, but you have to exit using the entrance. However, the door shuts and can't be opened from the inside unless you pull up to the gate, get out of your car, and press the green button on the side of the wall to open the gate. Then you can get back in your car and leave. If you call up there during business hours, you will be extremely lucky to get someone on the phone. If you drive up there during business hours, you will be extremely lucky to find the office doors unlocked or someone in the office. To make matters worse, they just jacked the rates up last month. For what? I know they don't have higher employee costs since no one seems to work there. Maintenance costs? Doubtful since the current gate problem has been this way for 3+ weeks. Spoken to corporate on multiple occasions. They don't care. They will just "escalate the call" to a higher department to call you back, which never does.

Stacy was very helpful

Stacy was AWESOME!! She answered all of my questions and was willing to go above and beyond to ensure my needs were met.

I had a very great experience with stacy .she's a great customer service representative. She helped me thru the whole process thanks stacy

Stacy helped me out and she was absolutely terrific!! She explained everything well and was the sweetest thing.

Helpful and respectful. This location was the closest cheap one available at the time of this review

Work out of town, while being away Stacy went above and beyond to ensure my belongings remained while I was absent. From the beginning it was a very friendly and safe environment.

Rented me the wrong size unit and would not refund me. Extremely rude and hung up on me when I asked for a refund for them listing the size of the unit wrong on their website. Would not recommend to anyone. The doors to enter the building have not been working and had issues accessing my own unit.

Great service at front desk and great prices!

Tim was great. He helped me get set up for a storage unit and I was in and out very quickly. Facilities seem very nice too.

Tim is a very professional guy and he try to help all the customers to fulfill their needs

Tim was so nice and very helpful!!! Only gave 4 stars because there was no building sign to say public storage so we weren't sure if the 2 buildings were it. And it was a bit warm on the 3rd floor. I'm sure all of this is in process of changing since it's all brand new facilities. I was very impressed otherwise. Tim you are awesome and pleasant to work with.

Stacy Martin was very helpful. She is so sweet, walk me thru all the units that I wanted to see. Thank you Stacy!

The doors have been out of order for a while now and management has yet to get this fixed or even reach out to us. First time I showed up with a trailer load of furniture and couldn't store it. Had to leave my stuff outside for two nights and the doors are still not fixed. We ended up having to rent another storage room from a different company since it was going to rain the next day. As much as we pay here, Public storage should reach out to us ASAP about this inconvenience. Lines of people waiting to unload and walk in through a small door. How do you expect us to fit furniture in through there? Never again renting from this place. I do not recommend!! All storage is nearby, go there instead.

Over priced. New, but already rodent and bug issues. Inconvenient if you have a trailer or longer uhaul truck to unload. The unloading area was really poorly designed.

Dominique was awesome to work with, especially through the transition from All Storage over to Public Storage. She followed up on every questions/request I had, without me calling her back. AWESOME CUSTOMER SERVICE.

Dominick is super friendly and professional! I loved talking to her. She has a great attitude as well!

Stacy was INCREDIBLE. So friendly, and got us all set up with a sweet rate and a month free! (: go in person and ask for Stacy if you want an easy setup!

Thank You Kelly & All Storage at Revelstoke Location for your kindness and your willingness to go over everything with us after the horrible service we experienced down the road at another facility! Thank You for your willingness to go that extra mile to not only save us money but to better help us all around! Your Smile & Laughter along with great people skills shows that ypu truly love people which makes such a huge difference & can tell you truly have compassion for others your! You're Awesome! Stayce & Kevin Ferren 🚚💸 📦🙂

My daughter and son-in-law’s entire apartment was stored in one of the units for two weeks while they were waiting for their house to be built. More than $10k worth of items were stolen from their unit. They claim to have 24 hour surveillance, however, their building did not have any cameras at all! The storage unit insurance would not cover anything because there were no signs of forced entry. However, it was very clear that the thieves went up and over the unit wall as the walls don’t go all the way to the ceiling. When the thieves jumped down into the unit, they came down onto one of their tables and it broke to pieces. DO NOT use this storage unit unless you are ok having your items stolen. ***My daughter also posted a one star review and it was removed????? I am sure mine will also be conveniently removed soon. See my 3rd picture of her post that was removed.

All Storage is amazing! Very friendly staff and clean space! Stacy was a pleasure to work with! Thank you for all that you do!

Great facility and awesome prices

Stacy is incredibly patient - great choice to run their office. You'll be pleasantly surprised at how clean the facility is.

The Pleasant Lady was great!

Celeste was very friendly and informative! We are looking forward to move-in day!

Very Friendly staff!!! Great rates. Nice storage. Highly recommend!!!

Great customer service and very professional!!!

Great customer service !!!

Amazing Service from Stacy! She went the extra mile when we arrived close to closing. She was courteous with the many customers that were ahead of us as well.

Fantastic service and the place is clean and new. Great rates as well.

Stacy was amazing!!! Super friendly and attentive to my needs. I highly recommend this storage unit. She helped me figure out the size I needed and showed me all the units I wanted to see to help make my mind up. This place met all my needs and prices are great! It’s also conveniently right off the hwy and they have ez drive in access where you can load/unload from inside away from the TX heat! They are also fairly new.

Came here last minute after a nightmare experience trying to reserve a unit at a competitor nearby. Stacy made the process so quick and easy! Came back the next day for a 2nd unit when we ran out of room after miscalculating how much stuff we own, and she was able to get us one very close to our 1st. Great rates and service.

Very nice, clean and new facilities! I would recommend for all your storage needs. Good easy location to get to.

Front desk agent sarah answered all my crazy questions very helpful and above friendly. You need more workers like her definitely will continue to do business with y'all because of her treatment #sheneedsaraise

Really nice, clean and new! Stacy was really helpful and got us all set up!

You really get the measure of a business when there is a problem. Arrived on 04/23 at 8:45 am with a load for my storage unit on the 4th floor. All the elevators in the building were down with an issue. Spoke with Stacy, and explained this was a 2 hour turnaround for me and that I had to come back with another load. Suggested she let me use a vacant unit on the ground floor to temporarily store my stuff while they fixed the elevator and that I would come back later that afternoon and move it to my unit on the 4th floor once the elevators were repaired. She agreed and loaned me a lock to secure my stuff. Great way to handle a difficult situation with grace and class. Turned what could have been a very bad experience into a excellent one.