Public Storage Self-Storage Units at 1401 Longhorn Rd, Fort Worth, TX

Selina did an amazing job with setting up me a unit. Thank you so much for the excellent customer service. Very amazing

Stay away from this company. I rented a space for $75 a month and next thing I knew, my monthly bill was $250! And they had no explanation other than “supply and demand.” Then on the day I moved out, I didn’t even tell anyone I was moving out…. They just checked me out and closed my account based on the fact that the unit was empty and unlocked. I mean, that was true…. But a phone call before closing my account would have been nice. Also, the company refuses to give any kind of pro-rate money back on the week and a half I’ve already paid for. We hated our experience with this big name company and will never use them again.

Excellent service! Juan really helped me with everything and was extremely nice

I paid for a climate controlled space that increased payments every six months only to come back every summer to find the building I was given hot and humid. The first time this occurred I got onto the management there but they were unconcerned and merely said to follow insurance claims if anything was damaged. I could not attend to the space as often as id like due to the nature of my job in the oil field but when I came back again I found mold and mildew on my jackets and couches because again this summer they didnt bother to have the AC running in a place that I paid climate controlled costs for. I have now moved out of this particular storage facility but for anyone who wants to use this place be very careful with anything you dont want damaged because this place doesnt care and will insist you just file an insurance claim instead of properly maintaining their buildings climate.

Just moved our boat out of this storage location, well not really as it has been inaccessible for about a week now. We were happy previously as this location was close to home but had to make the move. This facility allowed an oversized box truck that is about 8ft longer than the slot rented to move in next to us, making it almost impossible to get our boat out of the spot, and impossible to get it back in. (This was also partially caused by the renter across the way who routinely has their boat motor hanging over, which previously was not an issue.) Now with the new tenant it was impossible to navigate. We notified Public Storage of the issue when we first identified the problem with our neighbor's truck, and here almost a week later the vehicle is still there. We were significantly inconvenienced and had been renting our space for almost a year. We had always paid on time, never lodged complaints and in my mind been pretty decent renters. This Public Storage is a tight fit for most of their car/boat/rv spaces, there is no room to play. They routinely allow renters to park outside of their rented space, making it difficult for other tenants. Instead of forcing that truck to move or be towed, they opted to inconvenience us, which is unacceptable. We will not be renting here again, and will not recommend anyone rent storage spaces here. It is important to take care of long-standing, rule following customers instead of those that falsify their rental information (i am left to believe it was falsified as the attendant said, "they did it online we didn't know until it was already here"). While the attendant at the site was apologetic, their lack of action or advocacy on our part ultimately made the decision.

Love the place and great customer service Juan !!

Juan was a great help and assistance !!!

Juan was very helpful and sweet

Juan was helpful and quick on signing us up with a new storage unit.

Came to public storage and Mr Juan was the best at what he does very helpful

Juan, was very kind, and give me all the information I needed.

Juan nos brindó un muy buen servicio, muy amable!!!

Juan help as with everything. Thanks him a lot!

Juan was super helpful and got us on our way in a matter of minutes. So glad we came here! Thank you!!!

Have been using this place for a few years now. Juan was very patient and knowledgeable in helping me switch from a larger unit to a smaller unit and helped me save some money in the long run.

Juan is the best here! Took great care of my storage move.

Selina was Awesome! Very patient with our questions and a pleasant individual! Keep up the great customer service!

good service very friendly

This place SUCKS! We have had a unit for three years (started out with a different company that was bought out by these people). Public Storage has been increasing our rental price each year, to where I was paying $239 per month for a unit that originally cost $85 per month! When I complained about it, I was told that my payments would drop down to $89 per month if I moved my stored items to a new unit of the same size. WHAT? What a lousy way to treat loyal customers who have been with them for a long time! I did move my stored items to a new unit to get the lower monthly rent, but with a different storage company!

Juan was awesome! Skip the site, go see him, and he will make it easy as can be.

I am happy with my storage. Easy access, very safe, roll up doors, and best part is the climate control

The office managers are practically useless if any issues arise and they also seem irritated any time they talk to you. I had to call the corporate number multiple times for simple issues in the system. Need to talk to a manager? Good luck. The front doors stay locked at random times for 30-45 minutes throughout the day. The only reason I use this location is because it’s so close to my house. If anything else had what I needed, I would leave this place immediately. Highly recommend that if you’re not storing your trailer/RV, go somewhere else!!!

Juan was so awesome. I couldn't remember my code an he appeared out of nowhere just when my bf an I were starting to feel defeated from a long day. He did a great job! Thank you Juan!

Juan was very friendly and efficient! Highly recommend!

Juan was very helpful getting things set up! Would definitely recommend!

Juan

Mr. Juan was very helpful And patient with me today great customer service

Juan provided great customer service while we were shopping around for a storage unit. He got us a great deal and got us in a unit in less than 20 mins😊

Bad bad place will give you great price when you move in, then 3 months after you move everything in, will raise your price +$40

Juan provided great customer service while we were shopping around for a storage unit. He got us a great deal and got us in a unit in less than 10 mins😊

Juan was very helpful! Thank you again. Excellent facility, everything is cleaned and well maintained and it’s easy to get a hold of someone if you need to.

Juan, the manager at the time, was outstanding and gave excellent customer service. He followed the Public Storage protocol step by step. I cannot thank him enough for assisting me with my first storage experience. The location is in a lovely region, and the property is properly maintained.

Rented me a space with a broken door. Wasted about an hour of time, bc had to switch to different unit that hadn't been cleaned out. Paying movers to stand around bc noone is in office. Cant access bathrooms at 2 pm on Saturday. I dont understand why you dont staff the front on probably the busiest day if the week.

Juan was very nice and helpful

I talked with Erin before I met here. She was very friendly and knowledgeable, I was actually excited to meet here. When I went in person she showed the same qualities she had on the phone. She was very kind and approachable. She knew her job!!!! These qualities are what customer service is lacking today. I hope some day U Storage promotes her into a management position. She is a great asset to the company and also to the people seeking storage. Exceptional Customer Service! I will recommend U Storage for that reason!

Erin was very helpful and informative! Thank you.

Erin was helpful. Thanks.

Went in to this location to look at some units and get an idea of what size I would need. The property manager Erin was great, very friendly and knowledgeable. She showed me a couple unit sizes, answered all of my questions and made me feel comfortable with storing my things.. It was great working with someone who you could tell loves what she does and not just there for the paycheck.. she’s a KEEPER!!!

Juan

Juan put me alot.great guy

Juan did an excellent job and put os on right unit for a great deal come see him!

Very nice Mr Juan was able to help me out

Juan made the entire process extremely easy to set up and understand. Thank you very much

Juan was very helpful setting us up! Awesome location. 100% recommend.

Would give zero stars if possible. Called to ask some questions about storage, as I have never rented storage. I mentioned to the boy who answered the phone that I had seen some of the availability online, but wanted to call to check on a few things. I asked simple questions like if I need to sign any paperwork or retrieve a lock & key. His response was extremely irritated & he even said “clearly you didn’t read anything online”. Shocked, I asked “what did you just say?”, where he reluctantly said that it explains some of this online trying to cover up what he just said. I asked to speak to a manager, then he just hung up on me. Personally, this business will never get a dime from me. If I were the owner/manager, I would personally never tolerate an employee treating customers as so. All calls are recorded, as it mentions when you call, so I advise that this be investigated.

Juan was extremely helpful and was a pleasant experience getting things transferred.