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Public Storage Self-Storage Units at 1401 Longhorn Rd, Fort Worth, TX
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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5'x5'Online only price$ 23/mo
Small 5'x5'- Climate Controlled
- Upstairs/elevator
$ 23 /mo $ 29Best Price Label+ one-time $29 admin fee
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10'x5'Online only price$ 56/moSmall 10'x5'- Climate Controlled
- Upstairs/elevator
$ 56 /mo $ 69Best Price Label+ one-time $29 admin feeHurry! -
10'x10'Online only price$ 66/mo
Medium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 66 /mo $ 82Best Price Label+ one-time $29 admin fee
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7.5'x10'Online only price$ 67/mo
Medium 7.5'x10'- Climate Controlled
- Upstairs/elevator
$ 67 /mo $ 83Best Price Label+ one-time $29 admin fee
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10'x12.5'Online only price$ 73/mo
Medium 10'x12.5'- Climate Controlled
- Upstairs/elevator
$ 73 /mo $ 91Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 84/mo
Large 10'x15'- Climate Controlled
- Upstairs/elevator
$ 84 /mo $ 105Best Price Label+ one-time $29 admin fee
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10'x17.5'Online only price$ 90/mo
Large 10'x17.5'- Climate Controlled
- Upstairs/elevator
$ 90 /mo $ 113Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 119/mo
Large 10'x20'- Climate Controlled
- Upstairs/elevator
$ 119 /mo $ 148Best Price Label+ one-time $29 admin fee
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10'x25'Online only price$ 131/mo
Large 10'x25'- Climate Controlled
- Upstairs/elevator
$ 131 /mo $ 163Best Price Label+ one-time $29 admin fee
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10'x25'Online only price$ 131/mo
Large 10'x25'- Inside unit
- 1st Floor
$ 131 /mo $ 163Best Price Label+ one-time $29 admin fee
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10'x25'Online only price$ 131/mo
Large 10'x25'- Outside unit
- Drive-up access
$ 131 /mo $ 163Best Price Label+ one-time $29 admin fee
Nearby Self-Storage Locations
Self-Storage Near Fort Worth
Resources from the Help Center
If you've never rented self storage before, we're here to help.
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See what fits in different storage unit sizes
Fort Worth Storage Units Near I-820
Public Storage climate controlled units in Fort Worth are easily reached via Marine Creek Parkway and I-820, not far from Marine Creek Lake Park and the Fort Worth Meacham International Airport.
A massive selection of cheap self storage units are available indoors and outside, including plenty of climate controlled storage. The 10x10 storage units would store anything you'd want for recreation at Marine Creek Lake Park. Big enough to hold an average size bedroom's contents, bicycles can be picked up and dropped off after a day of cycling the reservoir loop trail. Paddle sports equipment of all kinds can be stowed in them as well.
The larger 10x15 storage units can accommodate a whole family's action sports gear, as they are large enough to pack in a master bedroom's entire contents.
Do you take advantage of the two, free public boat launches at Marine Creek Lake? This storage facility has RV-boat parking for any vessel too big to carry into the water.
Tarrant County College northwest campus students can rent cheap 5x5 units to free up workspace for a little extra elbow room. Game-day accessories would fit nicely in these smaller units for fans of the Chisolm Trail High School Rangers football games.
Fort Worth Public Storage near Marine Creek Lake Park has storage solutions to fit anyone's needs and wallet.
You can also move in to storage contact-free with our eRental program.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 446)
Great service from Selina
So far so good....
Juan’s customer service is absolutely outstanding! He goes above and beyond to ensure every question is answered and every concern is resolved with care. His attention to detail and willingness to help far exceeds the average. It’s rare to find someone so dedicated to providing such a high level of support. Highly recommend working with Juan!
Juan was very professional.
So alot to unpack here. Come in at a deal of 86 bucks for the 1st month. Went up to 124 for 3 months and has remained at 166.
It's like clockwork that a gate or garage door is broken. I haven't personally dealt with elevators but I've spoken to others that use them and not everyone is to pleased with them. Also have never understood why you can't open the other garage door in the main building from your phone, you have to get out of your car and open the door.
Great place & friendly crew!. Juan& Selina.
Juan. Muy bun servicio
BEWARE!!!!! Rent increases after you put your stuff in there!
Our rent went from 188 to 258 within the year we had it.
Just sell your stuff and don't waste the money!
Super predatory by getting you in with $1 move in or %50 off but you'll pay for it with the rent increases.
I dont appreciate being double charged in one year, if you charged me in February 2024 why is am being charged again in 11/2024 twice in one year. That's a too obsessive , feels like you being double taxed. I feel very unappreciated. When did you start charging people twice in one year that should be against the law.
Selina was so sweet! She helped us with what we needed! Very helpful!
smooth transaction to get started , very sweet and friendly
Juan has been the property manager since i've first rented a few units here. He's always been helpful with my concerns.
This place is the worst when it comes to access.
The elevators are constantly inoperative and there’s no stair access to the upper floors.
The courtesy carts are always missing and no one knows where they are at.
The touch less access control never works. The key pads are always the most disgusting thing to touch in the place.
Even when the elevators do work they time out on the ground floor and you have to constantly keep reentering your access code.
THIS PLACE IS OVERPRICED GARBAGE!!
Selina was very helpful and super quick to get our storage unit reserved and setup! Highly recommend!
It was easy and painless and Juan did a great job getting me set up and moved in
Juan was very helpful getting me checked in, answered all my questions and made me feel welcome. Clean facility and kept up well
Selina was very helpful
Selina was very helpful/ knowledgeable on the storage unit. Answered all
My questions.
Juan did a great job helping me get set up for my unit!!
Goood Service from juan
El señor Juan es muy amable y te explica todo muy bien y con calma. Muy buen servicio.
Good experience with Selina and Juan. Selina was very helpful and knowledgeable. Great storage units.
Juan has excellent customer service and made the experience simple and easy.
Nice storage place. Selina was very nice and helpful. Would highly recommend.
Great help with Juan and Selina!!
Juan helped us. Made everything easy.
Juan is an excellent person to work with. I appreciated his help today.
Juan, excelente servicio y me atendio super bien y en mi idioma, español.
Juan took care of our request quickly and without wasting time. He explained details to make our storage move smooth.
Great customer service from Juan and his staff! the location is clean and organized and above all the service is amazing!
Great service with Juan!
Selina did an amazing job with setting up me a unit. Thank you so much for the excellent customer service. Very amazing
Stay away from this company. I rented a space for $75 a month and next thing I knew, my monthly bill was $250! And they had no explanation other than “supply and demand.” Then on the day I moved out, I didn’t even tell anyone I was moving out…. They just checked me out and closed my account based on the fact that the unit was empty and unlocked. I mean, that was true…. But a phone call before closing my account would have been nice. Also, the company refuses to give any kind of pro-rate money back on the week and a half I’ve already paid for. We hated our experience with this big name company and will never use them again.
Excellent service! Juan really helped me with everything and was extremely nice
I paid for a climate controlled space that increased payments every six months only to come back every summer to find the building I was given hot and humid. The first time this occurred I got onto the management there but they were unconcerned and merely said to follow insurance claims if anything was damaged. I could not attend to the space as often as id like due to the nature of my job in the oil field but when I came back again I found mold and mildew on my jackets and couches because again this summer they didnt bother to have the AC running in a place that I paid climate controlled costs for. I have now moved out of this particular storage facility but for anyone who wants to use this place be very careful with anything you dont want damaged because this place doesnt care and will insist you just file an insurance claim instead of properly maintaining their buildings climate.
Just moved our boat out of this storage location, well not really as it has been inaccessible for about a week now. We were happy previously as this location was close to home but had to make the move.
This facility allowed an oversized box truck that is about 8ft longer than the slot rented to move in next to us, making it almost impossible to get our boat out of the spot, and impossible to get it back in. (This was also partially caused by the renter across the way who routinely has their boat motor hanging over, which previously was not an issue.) Now with the new tenant it was impossible to navigate.
We notified Public Storage of the issue when we first identified the problem with our neighbor's truck, and here almost a week later the vehicle is still there. We were significantly inconvenienced and had been renting our space for almost a year. We had always paid on time, never lodged complaints and in my mind been pretty decent renters.
This Public Storage is a tight fit for most of their car/boat/rv spaces, there is no room to play. They routinely allow renters to park outside of their rented space, making it difficult for other tenants.
Instead of forcing that truck to move or be towed, they opted to inconvenience us, which is unacceptable. We will not be renting here again, and will not recommend anyone rent storage spaces here.
It is important to take care of long-standing, rule following customers instead of those that falsify their rental information (i am left to believe it was falsified as the attendant said, "they did it online we didn't know until it was already here").
While the attendant at the site was apologetic, their lack of action or advocacy on our part ultimately made the decision.
Love the place and great customer service Juan !!
Juan was a great help and assistance !!!
Juan was very helpful and sweet
Juan was helpful and quick on signing us up with a new storage unit.
Came to public storage and Mr Juan was the best at what he does very helpful
Juan, was very kind, and give me all the information I needed.
Juan nos brindó un muy buen servicio, muy amable!!!
Juan help as with everything. Thanks him a lot!
Juan was super helpful and got us on our way in a matter of minutes. So glad we came here! Thank you!!!
Have been using this place for a few years now. Juan was very patient and knowledgeable in helping me switch from a larger unit to a smaller unit and helped me save some money in the long run.
Juan is the best here! Took great care of my storage move.
Selina was Awesome! Very patient with our questions and a pleasant individual! Keep up the great customer service!
good service very friendly
This place SUCKS! We have had a unit for three years (started out with a different company that was bought out by these people). Public Storage has been increasing our rental price each year, to where I was paying $239 per month for a unit that originally cost $85 per month! When I complained about it, I was told that my payments would drop down to $89 per month if I moved my stored items to a new unit of the same size. WHAT? What a lousy way to treat loyal customers who have been with them for a long time! I did move my stored items to a new unit to get the lower monthly rent, but with a different storage company!
Juan was awesome! Skip the site, go see him, and he will make it easy as can be.
I am happy with my storage. Easy access, very safe, roll up doors, and best part is the climate control
The office managers are practically useless if any issues arise and they also seem irritated any time they talk to you. I had to call the corporate number multiple times for simple issues in the system.
Need to talk to a manager? Good luck. The front doors stay locked at random times for 30-45 minutes throughout the day.
The only reason I use this location is because it’s so close to my house. If anything else had what I needed, I would leave this place immediately. Highly recommend that if you’re not storing your trailer/RV, go somewhere else!!!
Juan was so awesome. I couldn't remember my code an he appeared out of nowhere just when my bf an I were starting to feel defeated from a long day. He did a great job! Thank you Juan!
Juan was very friendly and efficient! Highly recommend!
Juan was very helpful getting things set up! Would definitely recommend!
Juan
Mr. Juan was very helpful
And patient with me today great customer service
Juan provided great customer service while we were shopping around for a storage unit. He got us a great deal and got us in a unit in less than 20 mins๐
Bad bad place will give you great price when you move in, then 3 months after you move everything in, will raise your price +$40
Juan provided great customer service while we were shopping around for a storage unit. He got us a great deal and got us in a unit in less than 10 mins๐
Juan was very helpful! Thank you again. Excellent facility, everything is cleaned and well maintained and it’s easy to get a hold of someone if you need to.
Juan, the manager at the time, was outstanding and gave excellent customer service. He followed the Public Storage protocol step by step. I cannot thank him enough for assisting me with my first storage experience. The location is in a lovely region, and the property is properly maintained.
Rented me a space with a broken door. Wasted about an hour of time, bc had to switch to different unit that hadn't been cleaned out. Paying movers to stand around bc noone is in office. Cant access bathrooms at 2 pm on Saturday. I dont understand why you dont staff the front on probably the busiest day if the week.
Juan was very nice and helpful
I talked with Erin before I met here. She was very friendly and knowledgeable, I was actually excited to meet here.
When I went in person she showed the same qualities she had on the phone. She was very kind and approachable. She knew her job!!!!
These qualities are what customer service is lacking today. I hope some day U Storage promotes her into a management position. She is a great asset to the company and also to the people seeking storage. Exceptional Customer Service! I will recommend U Storage for that reason!
Erin was very helpful and informative! Thank you.
Erin was helpful. Thanks.
Went in to this location to look at some units and get an idea of what size I would need. The property manager Erin was great, very friendly and knowledgeable. She showed me a couple unit sizes, answered all of my questions and made me feel comfortable with storing my things.. It was great working with someone who you could tell loves what she does and not just there for the paycheck.. she’s a KEEPER!!!
Juan
Juan put me alot.great guy
Juan did an excellent job and put os on right unit for a great deal come see him!
Very nice Mr Juan was able to help me out
Juan made the entire process extremely easy to set up and understand. Thank you very much
Juan was very helpful setting us up! Awesome location. 100% recommend.
Would give zero stars if possible. Called to ask some questions about storage, as I have never rented storage. I mentioned to the boy who answered the phone that I had seen some of the availability online, but wanted to call to check on a few things. I asked simple questions like if I need to sign any paperwork or retrieve a lock & key. His response was extremely irritated & he even said “clearly you didn’t read anything online”. Shocked, I asked “what did you just say?”, where he reluctantly said that it explains some of this online trying to cover up what he just said. I asked to speak to a manager, then he just hung up on me. Personally, this business will never get a dime from me. If I were the owner/manager, I would personally never tolerate an employee treating customers as so. All calls are recorded, as it mentions when you call, so I advise that this be investigated.
Juan was extremely helpful and was a pleasant experience getting things transferred.
Juan did a great job setting us up in a unit! Come see him!
Juan is a dedicated employee who goes above and beyond helping others... I got to know him it shows how committed and caring he is...Speaks volume about his character
Juan is freaking AWESOME!!! Best customer service I’ve had in literally YEARS!!! He went out of his way to help us get the perfect unit and we are so grateful for his advice. The location is a wonderful because Juan is the man!!
Great and clean storage unit. Prices are great as well. My new storage unit is huge and spacious for my items to be placed in.
I had to put my stuff somewhere and rent a storage unit in the last minute and Public Storage on Longhorn Road had a unit still available within my price range. I’m very grateful and now I finally have an apartment, but I will recommend Public Storage in the future. Juan was very nice, professional and helpful. Everything was great!
Juan es una persona muy especial y amable me gustó su servicio y atención de verdad lo mejor y el espacio que me dio me ayudó de mucho gracias lo recomiendo al 100%
Juan was extremely helpful. Facility is clean and well kept!
Thank you Don Juan made it easy
I was looking in to renting a unit and Laura was very helpful with giving me info and prices on units.
Juan me atendió mui bien en mi idioma y estoi mui contento con los stbisios
Not the easiest to get a hold of someone when they only have one person on site and they are always busy running around and the office is locked of course for security reasons.
This place sure does raise charges a lot for a facility that constantly has broken keypads, broken gates, dirty grounds and smashed entry doors. Will be leaving before the 4/1 increase.
Juan went above and beyond to help us out he stopped what he was doing to come help us out in the office he definitely is a great person to keep around
Juan was very helpful
Juan was very helpful and answered all of my questions. Great service over all.
Juan did an outstanding job great place to store your stuff and professional staff. Highly recommend
Juan was great help, very much appreciated! Thank you Juan!
Juan was amazing, very helpful & showed me everything I needed to know.
Juan was great
Juan was great! He helped me change my move in date, everything was quick and easy! Highly recommend this location!
Juan was terrific at helping me switch from a larger unit to one that is better for my needs today. Awesome
Juan gave a really good customer service and was very helpful.
Juan gave us great customer service!
Juan was amazing!!!! Got me settled in at my earliest convenience, overall great customer service
Juan did a great job. Very friendly.
Juan was great! Thank you so much for your assistance
WORST EXPERIENCE EVER! NO ONE IS EVER THERE. The property manager absolutely deserves to be fired. No one answers the phone and they cost me an extra $119 because I had movers waiting on me just got no one to show up. I’m definitely never using them again.
Came in today Needing a storage unit last second. Juan was very kind and helpful service was quick and simple, he answered all my questions! Very happy customer. I Will recommend him and public storage to others!
easy to get a storage area over the phone.
Juan was Quick and thorough! Easy peasy!
Never has carts available to move your items from the ground floor to your unit
Staff is full of excuses and apparently the excuse to use is we’re busy and can’t possibly check footage to find them all
I think it’s time to switch back to extra space where they actually kept up their facility and didn’t just leave trash laying around
Super easy and Fast. Unit was clean and staff was amazing!
Great customer service from Mr. Juan! Very helpful and informative! Fast and easy transaction. Will recommend to anyone who’s looking for a clean professional storage facility! Thank you!
Juan did a fantastic job and got us set up quickly!
Juan was very pleasant to work with!
Juan was very professional, easy in explaining this, made sure we had the unit we needed, definitely recommend this storage facility
Juan was very helpful!!! Outstanding Custer service!!
Juan was extremely helpful when choosing a storage.
Juan was great!
Excelente servicio, Juan fue muy amable y supo responder todas mis preguntas ๐
Juan was very helpful with mapping out the grounds for me. He also swapped units for me on the fly and it was painless.
Good service Juan helped me to get a good storage unit
Juan is an excellent employee and very helpful
Very clean facility and Mr. Juan is very helpful. Prices are fairer than other locations.
Juan was very nice and helpful. The building is clean and secure.
Juan was very helpful and professional
Very profesional and bilingual Mr.Juan, always cordial and help, 100% recommend this storage!!!
I’ve been calling all day leaving multiple voicemails. I just want to get the lock off the storage shed so I can get my dads things. Please someone reach out to me
Great service!
Juan was very helpful ๐ฅ
Thanks Juan!
Juan was super helpful!
Great service. Fast and easy. Very courteous. Thank you Juan for your help
Juan did a great job
Very helpful and nice
Juan was such a pleasure.. Very kind and informative. If you’re in the area and looking for a storage an affordable unit come see him at public storage off longhorn
Great customer service from Mr. Juan! Very helpful and informative! Fast and easy transaction. Will recommend to anyone who’s looking for a clean professional storage facility!
Excellent service! Juan was the Employee. Thanks for you’re help
Juan was great!
Excelente servicio, gracias al señor Juan. Nunca tuve problema alguno con el storage.
Juan is so helpful and made the process so simple!
Buen servicio. Me atendió Juan y me explico en español el contrato. gracias
Juan was great and got me the best deal. Thank you Juan and God Bless. Highly recommended.
Clean facility, easy access, drive thru for large trucks, and elevators to make loading and unloading easier. Juan, the facility manager is great and was very accommodating when I needed to have pods delivered and retrieved. I highly recommend this storage facility.
Amazing customer service from Juan, answered all my questions and assisted me with my issues. Way to go and thanks so much
Juan was a very helpful..
Don't call or leave a message. They don't ever answer or return your call. Their response to this..? talk to a computer on their website. Getting no where!
Very patient and helpful: answered all of my questions and provided much needed information pertaining the agreement and hours.
Juan did an amazing job.
Their prices are way too high. Buy a storage shed instead. It'll pay for itself in just one year. Also you can get things out of your own storage shed anytime, even after 9:00 pm.
Great service and very clean facilities
Juan best customer service ๐
Juan was very polite and worked quickly to get me into my unit!
Not only did they hike my rent up an extreme amount after being there for years, nobody is in the office during office hours OR returns phone calls. Additionally, the elevator that takes me to my unit is out of order so I don’t even have access to my stuff.
Great service!
Very nice and patient. Office was clean
Juanito is very nice:) thank you <3
Juan your a great employee....You really help me ๐....Thank You so much
Juan provided great service and explain the process very efficiently and didn’t mind answering all my questions. Highly recommend.
Good customer service from Juan
Almost never anyone in the office. It's hard to reach anyone when I need help.
Juan was very helpful when it came to getting a new card for our storage unit! Very easy and fast transaction! Store your stuff here!
Mr Juan was very helpful and it took seconds for him to help me
Thank you Juan for your help, it was fast and pleasant
I've been experienced a good service with Juan, storage are clean and well conditioned... highly recommend this storage.
Good service.
Had been calling up here for a couple of days, came up here today, and spoke with kendra she was very sweet and patient with me and answered any questions i had. Thank you kendra for answering my questions and making sure i felt heard.
I had my space burglarized a year & 1/2 ago as they changed management. On top of that the rent increases have been ridiculous. Moving out!!!!!!!°°
Realize I needed a much bigger storage, Juan and Kendra made the process super easy. In and out in les than 10 mins, made the moving process out of our apartment and into our new home that much easier.
Great price friendly service. Speak to Juan for all your storage needs.
Excelente atención
Needed moving materials (boxes tape etc), Juan was great! Very friendly, had everything i needed for a great price! If I need more materials in the future will be back
Excelente service. Juan was the best in presenting and showing the unit. Thank you very much.
Good customer service and friendly.
Juan was very helpful
Juan was very helpful in my transferring process.
Very helpful. Don’t know what I could’ve done without one. Give him a raise.
Great experience! Very friendly
This is a great place to store your belongings! Excellent customer service. Clean facility. Easy access to units..Mr. Juan is a great manager. I would recommend this place to family and friends.
Good service! Juan was very helpful
Quick, easy experience and the staff was very helpful!! Would definitely recommend. Special thanks to Crystal for going above and beyond to help with everything I needed.
This place has gone WAAAAAY downhill since Public Storage bought it!! Cleanliness has gone down, they are raising rates once or twice a year and it's almost impossible to speak with someone live! I have 2 units and my rates on both have gone up 80% in last 4 years! Has your pay gone up 80% since then?? They are gouging people to death at this place. Stay Away!!!!
Since they took over they keep raising the price by a lot !! Gone up over $100.00 for me .
New employee at storage has been a lot more helpful than anyone else in the past. Thank you for your great customer service.
Juan did a great and professional job at taking care of me and making sure I got the space I needed!
Clean facility, easy access via the app so you don't have to type in a code to get in, carts available for use to get your things to your unit and two elevators available in the building my unit is in.
Update a year later; my rent went up less than 6 months into renting with them, so I pay $100 for a 5x5 closet and I had to pay my bill two weeks late due to an emergency arising - and they cut my lock without notice and called me and told me I could buy another from the office when I paid $20 to buy the first one. Mediocre - convenient location if you need it. But Metro Storage is better. Lol.
Too much code to ente. Need to use the elevator it’s a waste of time when you need to hurry up if you use it you always meed to enter the code and code to go out from a garage and after that code to go out the fate
Juan he did a good job
Great service from Juan Rivas!! He helped me a lot with a unit.
Juan was very helpful. I really appreciate his help
Juan was amazing at customer service and was extremely helpful. Thank you
Juan was very helpful! Great location, very clean & safe!
Juan was very helpful
Juan was very great, easy process. Took care of my family and I! Thank you!
It offers a month free before regular monthly fee and it's easy to store your stuff and drive out as well.
Would give 0 stars if I could the customer service is awful and the property manager is never in the office we were there for over 2 hours to talk to the property manager for this facility to make a payment to get access to a new unit reserved online with 2 other customers who needed help as well and they were all upset with the same issue. I had to end up getting another unit all together with a whole separate storage company because it would be awful to have to constantly deal with the issue of not having the proper help when needed. When you are moving and have movers who you are paying to help you and you can’t gain access to your unit it’s a huge problem on an already stressful situation. And customer service was not helpful either they just ping pong you around from person to person and to other locations just to have to leave a voicemail. This is the most awful experience I’ve ever had to deal with and was extremely frustrating and I would not even waste my time storing my stuff here or ever again with Public Storage.
Shout out to Erin at public storage. Great customer service. 15 stars from me baby!!!!!!!!!
This place is AMAZING!! I love the staff at this location, especially an employee named Erin Boyd. She went out of her way to make sure that I was taken care of when I had a complaint about my rental. My issue was dealt with Immediately and the outcome exceeded my expectations.
I’ve been renting here for 6 months now, and I can honestly tell you from personal experience that the staff here actually cares about their customers! I highly recommend this location!
I should have read the reviews and took them into consideration because the ones with lower ratings are over rated in my opinion. On top of everything from cost to upkeep the management there is very unprofessional and is either poorly trained or not at all, no people skills what-so-ever, very disrespectful and acted like she was ready to fight me and like she wanted to!!! Very foul language, yes the short, dark hair full figured lady. I hope my review doesn't cause problems for me down the road I just want you guys to know the management there is a joke amd what youll be potentiallygetting yourself into. That young lady needs to be relieved of her position asap!!! Not a snowballs chance in hell would I allow an employee of mine to act and or treat customers the way she does. She credited me $25 towards my next bill but that doesn't fix, resolve or make anything she said or did right in any manner. You could have given me 6 months free and I would still have the same to say about it. I very highly do not recommend this location!!!!
When I first rented a space here it was All Storage. They were good. Then Public Storage bought them and it went downhill very fast. Would give no stars if I could.
Worked well for me and eventually could get any questions answered.
Not a safe place to store your stuff. Management is not very friendly.
I'm having to change my rating. I haven't seen anyone in the office in ages. Someone is being paid to maintain it, granted, but they aren't on site if you need help anymore.
Pls work at your own risk with these people first the one I went too made me review her at 5 stars like she took my phone after she was like review me review my store I said okay where she's like here let me she left herself 5 stars....first off if y'all say $1 dollar it should be a $1 not hidden fees but I also got all my stuff from the unit but maybe 1 thing it I was getting harassed she was like I'll get my money some way or the other she lives there at the public storage like on site with her kids or something she was very nice this happen a year or so ago but I just now remembered after looking at another experience with a different storage place I'm sorry but don't be rude I have been silent just wanted too share my experience
Rented a 10 × 5 unit for the mid month of December 2022 and will close it out this month when I move my stuff out. Its security is as tight as Fort Knox and it is expensive but for temp reasons, it worked for what I needed it for. Also its 1/2 mile from my house. Cant beat that.
Don’t waste your time or money here. This place has really gone to the dogs since Public Storage bought All Storage in the fall of 2021. Place is filthy. Trash is very seldom cleaned up, management is not very professional and most of the time is not available at this property. They can be very condescending when you speak to them. Gates and elevators are constantly breaking down. Heaven forbid if you need to get to your belongings. To top it off added security for them was to install a keypad to get into the building after you have already entered your password to get into the property/main gate. Then another keypad to go up the elevator and each time you need to go back on the elevator. Then another keypad for your password to leave the building then another to leave the main gate. All that does is frustrate your paying customers. What about making sure your cameras are in working order and be more strict about people pigging backing with cars into the main gate? That would be more secure. And to boot just in case your password doesn’t work there is a temporary password posted next to the keypad into the building and elevator for all to see. Corporate is very hard to get ahold of a person. I wouldn’t recommend this facility or business to anyone.
I always get help when I go to the office, the facilty manager is great. Thanks a million ๐
Update.. this storage facility was bought out by another company and quickly went down hill. All of a sudden the elevator was not working on many occasions, there was never any employees in the office to assist anyone and we all of a sudden received an email that they were increasing our monthly rate by A LOT. I immediately called my son and nephew and asked them to come empty our storage unit ASAP.. when we went to clean out our unit, there was many others there doing the same thing.
This place is AWESOME and very clean! Tonya was extremely friendly & helpful.
Cysilee gave me a great review of the property.
Wow this is the worst storage facility ever. Sure it looks nice. There has been sooooo many thefts from this place. They do absolutely nothing. Time after time person after person getting rvs stolen or generators or food trucks. You name it. Its crazy they are even able to operate. It seems like it may be an inside theft ring. I mean how do people constantly get an rv or a large generator and a food truck out? They have to have gate code etc and then the place won't give video of the theft to the people who lost their stuff. I mean I don't think someone is throwing an 32' rv or food truck over the fence.
I will never rent a storage from this place again
Shady practices revoking access. Show up to deal an whole they are supposed to be open no one is here!
I love knowing how my belongings are safe and secure. They keep it clean too
Liked the place being close for me to keep my business items stored. Unfortunately it becomes frustrating not being able to have access. Showed up one day and was denied access because they updated their paper work and wanted my signature. No late payment just a signature on paper work. Showed up again and the control just says see manager. Once again no late payment. They are not even at the office to get it open. They have cars there but refuse to do anything until they open at 9:30am. Called the phone line at 9:00am and they don’t answer it either. Really hard to get to my customers running late for stuff like this.
Been sitting outside this place for a hour. Have left and come back and there is still no one in the office. I've called . No answer. Called the property manager and it rings and goes to a voice mail.
My fiancés trailer THAT HE PAID A SPACE FOR AND PAID INSURANCE THERE Got broken into. Storage people refused to let us check cameras, the insurance he was paying for there said they don’t cover that. Horrible horrible place, please find any other storage place besides this one.
Juan was very helpful and has great customer service
He did a good job thank juan for the unit
Do not use this place. Monthly billing is not consistent. Customer service is horrible and will not reach back out to you. I go in person to pay bill and it's always a issue. " You did not pay 8 dollars last month". How is the possible when I pay exactly what's due. Poorly ran facility!
Juan was very pleasant and helpful with the service that was provided.
Juan helped us get the unit we needed in a timely manner and showed respect and patience with us. Thank you Juan.
Juan was very helpful and kind Did and awesome
Juan did an excellent job on helping us
Juan gave us great service. He answered any questions we had and was very pleasant. I will definitely recommend this facility to my friends.
Really dislike that u can only get in until 6 Monday- Saturday and until 5 on Sunday. There was several people moving out today because of that reason. .
Currently renting storage the rates are mind-blowing. Rental fee should stay the same for current renters and increase there rates for incoming renters. A 50.00 dollar increase is extremely HIGH.
Had a 14x7 enclosed trailer for 2 months and it got stolen. They never called to tell me. Had to find out the hard way. Many trailers have been stolen from here. Will never use them again. Mgmt does not care about it. Security is awful there. They’re not responsible even thou you pay to store. Was out 18k in property. Didn’t get any apologies what so ever.
Called and left message w a question and my call was returned within literally 60 seconds. It was awesome.
Awesome service, quick and friendly and great prices!
Kayla was very helpful and put up with me and my rowdy 4 children who wanted to test my patience in public today. Thank you for your help and look forward to doing business in the future.
This place is the worst. My brother had his RV came to check on his RV today and his RV was not there apparently the RV had been stolen and the employee had no information on when what and who. Cameras have not been working for over 3 months and no one even contacted my brother, but they sure called him to let him know his rate was about to go up. If anyone has any information please contact us. My review 0
Great customer service incredibly convenient highly recommended
They have different sizes and different prices. They also have one for your vehicle! They will work with you!
Always friendly and helpful
My unit was broken into and lock broken and they did nothing about it except give me the runaround saying they can't get anyone to cut a lock in less than a month or credit my account for the month I wouldn't have access to my unit or look back on tape to see what happened. I had to go to another location to get assistance and magically, everything was fixed and lock cut off in less than an hour.
Awesome facility!!! ๐
Excellent ๐๐๐๐๐๐