Public Storage Self-Storage Units at 732 South Cedar Ridge Drive, Duncanville, TX

Liz was very kind and knowledgeable.

NEVER RENT HERE !! Ever since Liz left their hasn’t been anyone in the office.. NO ONE ANSWERS THE PHONES ! NO ONE IS NEVER IN THE OFFICE ! CUSTOMER SERVICE IS TRASH !!

Wish I had a good review to leave….I reserved a unit online on Sunday. Received a text stating the unit was ready. Arrive at the storage, couldn't get code to work or app to work for 45 mins to let me in gate. Then once the gate opened, the storage I was assigned was locked, and there was a trailer blocking it. Needless to say, I called the property multiple times, I called customer service, I knocked on the office door…no response received. I seen a Unit 2 doors down from the one I was assigned and I put my stuff in there. There was a temp lock on it, keys and brochure inside. On Monday, I called the property multiple times and left 2 messages to let them know what unit I was actually in. I even drove up there twice, nobody was there. I called customer service, they supposedly sent a message to the property. Here we are Tuesday, and still no answer or a call back. Needless to say, the communication is the absolute worst. Not even a call to see how my move went into the storage, nothing. Now I guess I’m supposed to keep calling and stopping by and hope that 1 day someone will be there or call me back…

We were assisted accordingly by Debra, she was very kind and helpful, 10/10 service.

Liz was very helpful and quick to assist me when I needed to get my lock replaced. I had called previously and she even remembered the phone call. She is very pleasant and enjoyed the interaction with her. Very professional and friendly.

Great help thanks Liz

Love the assisted need more stars Ms Liz

Liz was extremely helpful, patient and made sure I had everything I needed before I left!!

Ms. Elizabeth is absolutely a Godsend! She is very kind, caring, and courteous. It is always a pleasure to speak with her.

Miss Liz is very helpful and I recommend every body to get out here at the public storage better then other storage I had before

Ms. Liz Was a great help. She assisted with some overcharges I received and went above and beyond to rectify the situation. She offered options and made me aware of policy changes.

LIZ!!!!! she has made this move-in to the storage seemlessly possible. She has taken care of things that seem out of her control. She met me at the gate and assisted me with the process. She is amazing!!!!!

professional & informative. She made this process a breeze. Great experience & I’d be glad to refer friends & family!! You are the best MS liz!!

Liz was very helpful. Great customer service she will go above and beyond. Thank you so much

Liz was so helpful and kind. I have 2 spaces rented and would recommend this place to anyone who needs a storage unit.

The customer service were so wonderful and and the service was so pleasing just to talk to someone that's polite and friendly.

Ms Elizabeth was wonderful. She made sure to get me in and out. Was very informative as well.

Miss Liz was the greatest she made first experience a great one. Her customer service is top tier I would highly recommend the Duncanville cedar ridge location!

Let me start off by saying, great service is hard to find, especially when you’re in a bind and trying to find help and need great customer service to settle your mind and thoughts, and I got just that from Ms. Elizabeth or Ms. Liz at public storage in Duncanville, Tex. When I pulled into the parking lot, Ms. Liz immediately greeted me and asked me what my situation was so that I can make sure I got a big enough unit, and she walked and showed me the unit, and guaranteed it would be big enough and that my movers would have enough room. She was so kind and courteous and even offered so encouraging words to settle my mind on moving. If you’re moving and want super friendly service and looking for affordable rates, go to public storage in Duncanville, Tex ask for Ms Liz and let her help you find a good unit. Thank you Ms. Liz!

My experience at this location was nothing but exceptional and wonderful Elizabeth went above and beyond our expectations to give us what we were looking for and the customer service definitely reached our expectations I’m glad I chose this location and was helped by the wonderful Elizabeth

Elizabeth was incredibly helpful when I need to transfer to a larger unit. Great service!!!

Liz was very helpful. She is very friendly and she explained things clearly so that there were me mix ups. She is awesome.

The new manager Liz was a great help!

I rented a 5 x 15 unit here in August of 2020 for $67. I moved out December 30, 2023, paying $177 for the same unit. On the 30th of December, I made sure the unit was clean (less the huge hole and water damage to the floor). I removed my lock and left the unit door open as instructed. I was still issued a bill for the month of January and received several late notices throughout the month. Despite calls and reassurance from management that it was noted I moved out before the 1st of the month - I continued to received phone calls and email notifications that I owed money. Today, February 27, 2024 - I'm holding a notice from a collection agency. I don't owe Public Storage any money and I now have to fight a collection agency over this. When I moved out, I didn't even cause a fuss about the hole in the unit or the water damage to my property. I simply wanted to be done paying such a ridiculous price for such a small unit. I wouldn't recommend Public Storage to anyone (especially this Duncanville location).

Hours are not correct, I dont know what time they close but I went there today (2/2) at 4p and they were closed.

Stephanie was so professional & informative. She made this process a breeze. Great experience & I’d be glad to refer friends & family!! You are the best Stephanie!!

Yesterday I was having problems getting into my storage. I called the storage place left a voicemail. Stephanie called me back today. I told the problem I was having. She resolved my problem and I was able to get in the storage today. Thank you so much Stephanie I didn’t have any problems today.

Stephanie was very professional she was able to answer all my questions and lifted all doubts I had. Thank you

Stephanie was such a great help and very personable, thank you public storage for hiring a great employee.

Stephanie is Great customer service and awesome at getting things done..

Once again! Ms. Stephanie has saved the day for me. Everytime I come in she is always very helpful to me. Thank you for your services! Happy holidays!

Ms. Stephanie you are the bomb lady! With precision and accuracy of my online reservation you really helped me and I can't wait to meet you 😁😁!!

Stephanie, thank you for your hospitality and all that you do!

Had a great tume and great help from stephanie thanks ps

Stephanie was very professional Ishe help me understand all pretainibf to renting the storage.

OMG, from the start Stephanie was like my sister from another mother and on point. Fast and knowledgeable. Thanks Stephanie 😀

Stephanie and Wesley had great customer service and i highly recommended them especially Stephanie she very nice and knowledgeable

Stephanie and Wesley really helped me with everything I needed!

Stephanie is great! Courteous and professional. Patiently answered all of my questions and provided me with the storage I needed in a fast and efficient manner! Followed up with email and app information. Love the access to the property by app! Makes it a lot easier. THANK YOU STEPHANIE!! You’re awesome!

Stephanie very nice and help me the right information

Joshua great job good worker !

DO NOT USE THIS COMPANY!! I was sold a unit to store a truck, truck didn't fit,( obviously, plus unit was in violation of their own rental agreement) I got locked in, keypad locked when I tried to use it. No number posted for emergencies, alarm system is fake, I called Dallas police bc it was going off,( making a loud sound) they had no alert for the property, so that means it's not connected and the noise is for show. I climbed the fence to get out, paid uber 25$ for waiting. 1month no one called me back on this!! The truck is sticking out, no one called me back. I am in another state, I need to know what is going on with my truck. Finally I get ahold of someone they passed me to their District manager which took another 2 weeks to get ahold of. I came and removed the truck, the property manager takes it upon herself to vacate the unit. I had a truck and trailer loaded with belongings ready for storage only to find out, I no longer have the unit and was charged for the unit as well. The pm didn't talk to me, I didn't say anything about not needing the unit. Now it's been 22 days and I still do not have my refund for what they charged. And still no call back. The District manager is a JOKE! THE CUSTOMER SERVICE is RUDE and can not assist in resolving any of these issues. They say someone will call you back amd no one ever dose. No acknowledgement no resolution no compensation no nothing. Take what they want, do what they want. Now I'm speaking to a lawyer because resolving this with them has been my part time job,not to mention being injured after climbing the fence with barb wire when locked in. This has been a nightmare of an experience in an already stressful time. DO BETTER PUBLIC STORAGE! DO BETTER!

Stephanie help me out a lot….. thanks for taking the time with me

Stephanie was very professional and helpful and answered all of my questions. She nice and polite and dressed very well.

Thank you so much Stephany at store 732 for assisting me with my storage today. I greatly my appreciate you dealing with me even though I was a little upset. You really brighten my day. Thanks for your customer service. Great Job!

Stephanie was awesome. Quick and easy process with her. She has a great attitude, warm and welcoming and just all around great. Thank you Stephanie from Cedar Ridge

Did really help

Stephanie had GOOD CUSTOMER SERVICE

THIS PLACE IS A JOKE! I had my reservation made two days prior to moving. I called this location for two days and couldn't get a hold of anyone in the office. Came the day of the move, I drove 20 miles just to find the office closed an hour before. I called them the next morning, and the lady on the phone MADE SURE she was going to be in the office "because she had a ton of things to do". She asked me what time I was coming and confirmed she would be there. Once again I drove to the location just to find it closed. I was even there 10 minutes earlier just to make sure someone would be there. I banged on the door, called them, waited around and there was nobody to help! This has been a huge waste of my time and money. Save yourself the headache this place isn't worth it!

Stephanie was wonderful and Heaven sent I was having trouble with my e rental and she was very nice informative and ver patient