Public Storage Self-Storage Units at 732 South Cedar Ridge Drive, Duncanville, TX

DO NOT USE THIS COMPANY!! I was sold a unit to store a truck, truck didn't fit,( obviously, plus unit was in violation of their own rental agreement) I got locked in, keypad locked when I tried to use it. No number posted for emergencies, alarm system is fake, I called Dallas police bc it was going off,( making a loud sound) they had no alert for the property, so that means it's not connected and the noise is for show. I climbed the fence to get out, paid uber 25$ for waiting. 1month no one called me back on this!! The truck is sticking out, no one called me back. I am in another state, I need to know what is going on with my truck. Finally I get ahold of someone they passed me to their District manager which took another 2 weeks to get ahold of. I came and removed the truck, the property manager takes it upon herself to vacate the unit. I had a truck and trailer loaded with belongings ready for storage only to find out, I no longer have the unit and was charged for the unit as well. The pm didn't talk to me, I didn't say anything about not needing the unit. Now it's been 22 days and I still do not have my refund for what they charged. And still no call back. The District manager is a JOKE! THE CUSTOMER SERVICE is RUDE and can not assist in resolving any of these issues. They say someone will call you back amd no one ever dose. No acknowledgement no resolution no compensation no nothing. Take what they want, do what they want. Now I'm speaking to a lawyer because resolving this with them has been my part time job,not to mention being injured after climbing the fence with barb wire when locked in. This has been a nightmare of an experience in an already stressful time. DO BETTER PUBLIC STORAGE! DO BETTER!

Stephanie was very professional and helpful and answered all of my questions. She nice and polite and dressed very well.

Stephanie help me out a lot….. thanks for taking the time with me

Thank you so much Stephany at store 732 for assisting me with my storage today. I greatly my appreciate you dealing with me even though I was a little upset. You really brighten my day. Thanks for your customer service. Great Job!

Stephanie was awesome. Quick and easy process with her. She has a great attitude, warm and welcoming and just all around great. Thank you Stephanie from Cedar Ridge

Did really help

Stephanie had GOOD CUSTOMER SERVICE

THIS PLACE IS A JOKE! I had my reservation made two days prior to moving. I called this location for two days and couldn't get a hold of anyone in the office. Came the day of the move, I drove 20 miles just to find the office closed an hour before. I called them the next morning, and the lady on the phone MADE SURE she was going to be in the office "because she had a ton of things to do". She asked me what time I was coming and confirmed she would be there. Once again I drove to the location just to find it closed. I was even there 10 minutes earlier just to make sure someone would be there. I banged on the door, called them, waited around and there was nobody to help! This has been a huge waste of my time and money. Save yourself the headache this place isn't worth it!

Stephanie was wonderful and Heaven sent I was having trouble with my e rental and she was very nice informative and ver patient

Stephanie took great care of me. Thank you for your patience and great customer service

Stephanie was great help to me with founding my unit I rented on line

Stephanie was great help even though I had to come into another location to complete my rental Thanks love

Stephanie was a Wonderful Person and was very helpful to me and my family in finding the right unit & Pricing! 10/10 Recommend!!!

Clean and secure. A bit pricey though.

Stephanie was very helpful and friendly great customer service

Stephanie gave very great service

Stephanie was amazing I had a problem with my door and she provided me with excellent service!

Very Friendly, and Awsome Spirit and fast working.. Greatly appreciate the time and patience

Thank you Stephanie, for assisting me in getting my storage unit, and even making the different size suggestions. I definitely appreciate your assistance today!

Stephanie did great job helping me with me getting my storage unit

OMG!!! The Customer Service I received from Ms. Stephanie (@Cedar Ridge location)was Phenomenal! Her attentiveness and experience really outshines. Thank you, Ms. Stephanie for assisting me with such care. Ms. Owens.

Couldn't have been easier, thanks to outstanding help from Stephanie, made an online reservation (accidentally made multiple reservations, oops) she got everything with our reservation/promotion squared away, personally showed us around the property, answered all questions and had us in and out the door quickly with exactly the size unit we needed. 5 STAR customer service ⭐⭐⭐⭐⭐

Terrible, no one EVER answers the phone when you call, it’s annoying, and also there’s no one there when I go, there door is always locked

Jayla and stormi was very helpful thanks alot

My experience was great. I spoke with Carlie to make my reservation and she was very knowledgeable of the measurements and cost of the different size storages. When I went to pay the two representatives we're kind and informative. I would recommend to others.

Yulette, great customer service is helpful and efficient

Jill and Yulette helped me with my move.. thanks

Yulette did a great service with my rental , keep up the good work

Wulette was the best! When over and beyond to help me access my belonging! Thanks again love you rock!

Yulette did a great job my reservation and rental

Yulette did a great with rental

I have been on auto payment for a year and never missed a payment. Went to my storage unit and could not get in. It stated I did not have access. I went to the office and they showed I had access and instructed me to enter in my code this time and to delete the app and reinstall. I did that and it still did not work. Stephanie was working that day and we ran into a lot of problems with my gate code but she was super helpful with trying to fix the situation and even gave me a temporary code making sure it worked while I was there and when she left for the day. Because it took me a long time to gain access I was not able to make it back in time to finish moving my stuff into the storage unit. I had to keep the u hall truck the next day and pay an additional crew to unload it. I have never had these kind of problems with Public storage and I pay on time with no problem. I'm still waiting to hear from someone because I was very unhappy with having to pay additional money when these issues were do to the system. I called customer services they transferred me all over the world. That's why I was so appreciative of Stephanie. She tried her best to insure I did not run into any problems and she even gave me her personal cell incase my temporary gate code did not work. I appreciate people like that, especially on the day I was having.

Kayla and Stephanie has great customers service. Made everything so easy for me thank you guys !

Stephanie was so friendly! She answered all of my questions and I moved in for about $50! Glad I swung by!

Stephanie and Jayla were awesome! They communicated very well and got me in my unit fast. They were knowledgeable and friendly. I will be back just because of them.

Yulette was so great! Very informative and patient. I truly appreciate individuals like herself. Thank you we look forward seeing you more!

Yulette did great a with all services

Yulette was very helpful with my rental

Yulette did a great job with my rental information, keep up good work

Stormy is a good person she worked with me

Yulette did a great job with my rental 👏

Yulette did a great job with my rental

Yulette did good job with my rental

Huge facility with a large selection of storage options.

OMG …. I have to say that Ms. Stormy is the absolute best!!! Always professional and will go over and beyond to find a resolution!!! Thank you, Ms. Stormy!!!

They are the friendliest and most helpful. Never rude. I have had no issues at this unit. Its in a safe area. I have been in late evenings and never felt uncomfortable going alone. The unit area has always been clean. Yulette is AWESOME!

Yulette has a great job with my rental

Yulette did a had great customer service experience

Stormi was very helpful.

Yullette gave great service just moved in.

Yulette did a great job helping me get a new unit!

Stormi is great service i just pay my bill here

Stephanie was very nice and helpful, great customer service! Storage facility is also clean with good pricing!

Store Mgr Stormy was Professional Has some issues in the past the district manager made a great impression on me Thanks

Worst. Place. Ever!...1 star because zero wasn't an option. I had a reservation for 2/16/23. I tried to go to the location on 2/17/23 but access code didn't work. No one answered the door. Came hime togent hat with an agent who rest the code. Still didn't work. Had to piggy back to get in and could find the u it. Would have gotten stuck in the facility if someone was already in there for me to piggyback out of. Was able to cancel reservation but Stormi left a VM that said they don't offer prorated refunds on cancelled reservation. Ma'am I never moved in it!

Trying to create or log in Online is horrible and when you call customer service you get hung up on

I am disappointed in the staff for not letting me know that this place had so many problems with vandalism. Also, they said the gate was getting repaired and it didn't work the whole time I was there. Then yesterday I found my commercial pickup truck with shattered glass vandalized. Hopefully this doesn't happen to you. Best wishes!

Stormi was great and the place was well cleaned

I'm leaving this review in great disappointment because the lack of accountability and concern in regards of people who pay to store their assets without having to pay extra for vandalism, tampering and theft. This would be a non-issue as I stated earlier if there was some accountability My commercial work vehicle was not only vandalized once but twice in the same week in which the second time they attempted to just steal the entire truck. I have been trying to get in contact with the administration to resolve the issue, but they are not cooperative and I am absolutely sure that they are perfectly aware of the vandalism that has taken place on their premises. It was not only my vehicle, but it was multiple vehicle that were vandalized. When the police arrived to do a small investigation he informed me that there has been vandalism on the rise in that particular storage. He was particularly suprised that there were no visible cameras on site. You would think common courtesy from the company would be to inform paying customers of this recent activity,but a thing such as common courtesy does not exist these days. I am providing photo evidence to substantiate my claim. 🛑it only let me attach 2 pictures, but I have MANY more evidence of my claim. Not just of my vehicle, but of others that were vandalized as well. PLEASE LOOK AT THE PICTURES, AND FIND ANOTHER PLACE TO STORAGE YOUR VERY IMPORTANT BELONGINGS AND ASSETS.

VANDALISM & THEFT: I wish I could give this place a 0 star rating. Customer service: Non-existent (via phone or e-mail). My vehicle got vandalized a few days ago. It seems like they have a section of this place with no fence. Do not park your vehicle here. I am attaching photos as proof of what happened to me.

Shanda was such a great help!! I had a huge inconvenience occur due to no fault of my own. She aided me in EVERY single step possible until I was completely satisfied. I highly recommend this facility.

Thanks Darren you was a great help and wonderful service

Thank you Daren for fixing my problem

I spoke with Darren today when I came in and he was ABSOLUTELY wonderful! I had a major issue and he helped me out more than I knew he even could! Thank you so much Darren!

Great service on the day I started my rental but has been poor ever since. No one answers the phone. I showed up one morning before they were suppose to open at 9am so I could get the access code to my unit and waited until 9:30am and no one showed up. But no hesitation to leave exactly at 6pm..? I just left. I JUST want the door code to the 24/7 climate controlled units so I can access my stuff. Please help! I’m very frustrated!

Storage facility is okay. I used a 5x10 which was small for $120.00 per month. After 5 months I moved out expecting a rent increase. Hate those letters, just once I would like to get a letter saying. "Hey we are making to much money and would like to lower your rent". But for some reason, corporate greed or just greed, they always raise the rent. Oh well, I got them this time.

Stormi was super pleasant. She rendered good customer service , it was fast and efficient.

Can never get any one to answer my phone call. Front office is locked. I was late on this past rent so they placed a blue lock on my unit. I make my payment on yesterday and lock is still placed on unit. Called 3 times left messages and no response. I called customer service and they could not get them either. This is my last month.

This place is trash. No one works. They are ALWAYS and i do mean ALWAYS out of the office. I have went to pay my storage, sometimes i drive up there 2 to 3 times a day to try to catch someone in the office. ALWAYS LOCKED NO ONE IN THE OFFICE. But their cars and trucks are parked outside... Not worth $150 a month. Dont bother a waste of time and money

Stormi was very nice and helpful she showed me how to get to my storage.

I call for service and the phone never gets answered. It is a very frustrating experience.

I reserved a storage unit online. The size chart for unit size was incorrect. Directions to unit weren’t clear. Access code didn’t work. Cylinder lock sold with unit does not work, padlock required. Called customer service multiple times was hung up on & told to contact property the following business day. I purchased another unit the same day & experienced the same issues. Property manager was on property but completely ignored me when I tried to talk to them. If I could give 0 star I definitely would. Public Storage at 732 cedar Ridge Duncanville Tx is a terrible place for storage rental. Public storage customer service line doesn’t help. I was told to leave the storage unlocked overnight with all my belongings inside. I could file a insurance claim if something happened to my things. This has been the worst storage experience of my life!! UPDATE Stormy was amazing in getting everything straightened out. She ensured I would be refunded for both locks as the didn’t work for units, as well as ensure I would be refunded for the first unit. She was very polite & professional. She ensured me leaving my belongings unlocked and unattended is not their policy

The gate had too manny weeks broken and parking spaces are open all day/night. I dit report it manny times but at this date nobody fixed it jet. Unfortunately it dit happens what I was afraid: somebody get in, open my trailer and stole my tools. When I call for help they didn’t take any responsibility because when I make the contract never got any offer or suggestions about insurance and my mistake was not ask about it. Now I lost my tools.. so, if you are thinking rent a parking space don’t do it, even if you have insurance, that gate still broken and they are not taking responsibility for it (basically is the same if you leave your car/trailer in the middle of the street, there is no difference but you are paying 140dlls/mont) Definitely I am moving to another storage.

My husband has been leaving his enclosed trailer at this location for a month now. I noticed yesterday that the gates to go in were not working. It was completely open to anyone. This morning my husband was doing his same routine every morning and noticed someone has robbed his construction tools inside the trailer. Please watch out for your property. The cop that we spoke to mentioned it was not the first time someone has been robbed from there.

I want to give a big Thank you to Stormy.@ Cedar Ridge in Duncanville TX. What a Great experience I had today! Stormy is a Staff member who goes beyond the normal service. I had issues paying online but she went the extra mile to make sure my Unit and payment were covered on time! Thanks for real Customer service. Many Blessings! 😊👍

Brandon was the best employee from public storage I have encountered. So helpful and helped me out right away and took lock off my unit after I paid

Great customer service from Clara and Brandon

thank you for help

Keisha was great thank you Keisha u were very helpful.

Excellent service by Don!!!

I was immediately greeted as soon as I walked in, which was very welcoming. Stormy and her team were very knowledgeable and helpful. I feel very safe leaving my items with them.

Keisha good job

Very professional and keisha was top tier with her customer service

Public storage or aNot a good place not a good place they stole my storage unit and this is around culvert 19

Stormi, was a great person to talk to and very helpful to my public storage needs. I wish I could give her 10 stars.

Keisha.. provided outstanding customer service and completed all tranactions. Thank you for your being Customer focused and demonstrating professionalism.

Keisha good job

Keisha👍🏾👍🏾👍🏾

Stormi is one of the best workers ever! She is so kind and outgoing, and gets a lot done, thank you for helping me with my storage needs

Thank keisha

Thank keisha

Keisha went above and beyond. Definitely recommend this place!

I went in to inquire about a storage unit that I will need in the future. Stormi helped me and was super sweet. She had great customer service and was very descriptive about everything. She answered every question that I had and I will definitely be getting a storage unit next month when I need it! She definitely needs a raise!

Amazing customer service! Stormi was super friendly and helpful.

Stormi was excellent!!!. She made the process easy. All employees should be as exceptional.

My storage is in houston and I always come to this location to pay and wanted to have help setting up the online app and Stormi helped set the whole thing up for me with ny phone . She has the best customer service skills and i reccomend her

I love coming to the office to see Stormi and her beautiful smile she always has a great positive attitude even when it gets super busy

Great 👍

Josh was a great help come here to rent thanks

Joshua is always very polite and helpful every time I come up here... I recommend coming to this public storage the staff are great.....

They was prompted and made corrections on my storage and moving out was great experience

Stormy was absolutely amazing and got back to me about my 20 questions even though it was only 15min before closing! Make sure you know your measurements BEFORE selecting a unit though, that would be my only complaint, but it was my own fault for not realizing how small the measurements were. As far as pricing goes, it's pretty good since they offer selective gate access and locks AND insurance included in the monthly rental price. Only my first month there but so far so great! Hope they keep up the awesome job! Edit: I decided to upgrade to a bigger unit and Joshua was a fantastic help!! I was able to get the upgrade with my deposits and lock fees and insurance already included so there were no extra fees or charges moving to the bigger unit in the same day! He was too awesome for words! Definitely keeping the 5stars for this place! Thanks Joshua you're the man!!

Joshua was very helpful and very courteous when I really needed to find a storage in short notice.

Joshua was awesome to my wife and I. My wife had rented one online that turned out to be too small. Joshua was able to upgrade us and made sure to show us the unit before we signed papers to be sure that we were going to be satisfied. Definitely will continue to do business with them as long as Joshua is there!

I would like to Thank Mr. Joshua for helping save my storage unit after be so scared that I would loose all my things on this morning . He has great Customer Service and I believe all storage places need people like him. He was a big blessing for me and I thank him very much and told him to be blessed!

Mr. JoshuaHave very good customer serviceAnd will put you in positions to get something that you need

Hi I enjoyed coming in to this Location today Josh was great working with and he was very professional come to this location and also a young lady name Stormi she’s very nice and helpful both had very good customer service I recommend this location to anyone 👍🏽

I want to thank Joshua for his great customer service. I have not rented in a while but I stopped by for rental rates and nothing has changed the customer service is always amazing here I will be back just because these guys are amazing thank you public storage for hiring great Manager's

Joshua was great and vary informative on how everything works I will definitely recommend anyone to store at this location vary professional

They did not have the medium box I wanted. I was fro but a large.

Joshua. Your the best sales associate. Keep up the great job!!!

Josh was awesome!!! I was so last minute in coming, but he wasn’t in any kind of rush! He still took good care of me as if I were the first customer of the day! Thanks you guys!!!

Joshua is amazing come store here best service you can get.

Stormi I had a good experience with public storage today the manager was very prompted and had good customer service

Thank you Clara!!! You got me in and out very quickly!!

Josh was professional, courteous, and very accommodating! This is why it is my 3rd time renting from this location. Repeat customer for life!

Joshua was very helpful made the process super easy and prompt definitely recommended. A+++

Josh was awesome. He has helped so much. There were problems but he took time out to fix them for me. Great service

Joshua is a great help ! He’s helped me move in my things and has great customer service.

Joshua was very helpful and have very good customer service.

Joshua was a great help, he went over everything and he explained everything to me, he made me feel at home and I’m glad I came here.

Great place! Joshua was an amazing help!!! Thanks Joshua I couldn’t have done it without you!!!

Joshua was very informative and helpful throughout the whole rental process and made the experience a great one!! Thanks public storage.

Joshua was very helpful and made my hard day easier this man went out his way to do what he could to help love the service!!!!!!!!!!

Joshua was great at customer service today!! Thanks

Josh was great! He is very knowledgeable about the virtual lease agreement, it made me feel safe during my move in this pandemic! The unit was very clean. I recommend to anyone needing to store anything.

Joshua was great at welcoming me and assisting during the whole process. Thank you for the friendly service!

Stormy and Joshua were super helpful. There was a misunderstanding and it was fixed quickly! I recommend this facility!

My experience here was nothing short of exceptional. Joshua the manager almost literally bent over backwards to make sure I was given the best service.

Can't say enough how great Joshua and his staff maintain the grounds, just went and got my Christmas lights and everything looked great.

Stormi. She vey helpful with my transfer. Great customer service.

Greetings I have had the pleasure of sharing space with Joshua he’s kind hearted and self serving. He was a pleasure to do business with. Just ask for Joshua he will take care of you...

Joshua is a wonderful person that help me out a great deal on my storage. The perfect place to be.

Joshua is one hell of a customer service rep I will strongly recommend my friends and family use Public Storage. My only wish is that every Public Storage had a Josh

Best customer service ever I was more than happy with his service I when for a small unit and he can miss me to get a bigger unit thank you so much he was awesome his name was joshua

Love it

I visited Joshua at Cedar Ridge Public Storage and I am very pleased with the great customer service, very polite and friendly experience I received!!! We need more people like him in this world!!!!

Josh was a great help

This has been an excellent moving experience! The staff is great!

Stormi gave me excellent service and very nice as well

Joshua was a great help and helped me and grandson move some boxes thank you so much

This place has gone up on my space two times this year. The access closes at 9pm I am paying for 24hr access..I feel I am not getting my money's worth here.

I just moved into my unit and I want to thank Joshua for his Great Customer Service... Unit was clean and cant help that it was affordable... He even surprised me and my family with water bottles ! He’s awesome ! JUST an FYI Public Storage will charge you for an empty storage that the manager saw me vacate granted thru all the stress that day of moving out I forgot to remove the locks but I call to resolve this issue and I was told I’m going to be charged for those units I thought that because he meaning Josh the manager saw me and knows that in fact I moved out in the previous month that he would be generous but no needless to say don’t forget your locks So I’m keeping two empty storages just saw that they can’t make double money off them!!!!! Since doing this review I had the district manager Zack (hope spelling correctly) reach out to me to resolve this issue. He was very understanding and upon our conversation we met on common grounds and that was all I wanted in the first place! Thanks to the staff for making this right again Josh is awesome his staff is great! Overall a Great Experience!

I want to thank Joshua for all his great costumer service and kind heart. He made moving a lot easier on us. I will definitely be using this storage again! Thanks public storage on cedar ridge ! Thank you, Joshua once again.

Stormi and Joshua are amazing! Joshua helped me get setup with an appointment and Stormi ran through the process thoroughly with me and did an excellent job with showing me how the storage unit works. Great staff here!

Joshua was a big help very courteous although I was late and he was closed he still took time to help me on a weekend thank you Joshua

Excellent customer service. Very friendly and helpful.

Josh and stormy provided great customer service and happy to do business with Public storage.

Excellent service levi!!!!!

Joshua was able to assist and was fast and efficient..

Huge location great security and great staff!!

Stormi was a excellent customer service rep. Very helpful and polite!

Nice

Josh is the best. During a pandemic we had a flat He and his brother assisted me. Thank you guys for being my knight in shining armor 👍

Love the staff and the location. I love the hours of operations.

Stormi was great! Answered all questions. Warm sense of humor. Very professional. Thank you!

Stormi was very friendly and nice. Gave all needed information. Pleasant and funny!

Joshua was extremely helpful and provided all the information needed to select a storage that best meet my needs. Great customer service!

Thank you, Joshua. I have a couple of units with Public storage and will always use them in the future.

I'm giving Josh a 5 star review the unit and property are great and services were excellent!

I like this public storage they know their stuff good friendly service keep up the good work ladys awesome managers💕

So far so good

The property manager Stormi was very professional and wonderful. She explained the process and renting a storage unit. She was the best. I appreciate her help. Keep up the good work. Thank you

Nice people, great services, good location, good security, no disappointment.

Nice people and place

Clean storage units. The only thing is that they have about 30 units across the street, which is not an issue. What was concerning is that we had a unit for about 2-3 months and the gate was stuck in the open position the entire time. This is just an issue that needs to be corrected. But the staff was super friendly ever time we needed assistance!!!

Ashley was one of the workers an she helped me out, she was nice and too the point

Stormi and Ryneka were great with my payment today!

Stormi was amazing she was attentive. She was very kind I was very happy with the way she handled the whole transaction. She made me feel comfortable and easy. I was shocked at how fast the process was and happy that I had Stormi to assist me ! She is great and deserves a million stars.

Levi helped me greatly. With new unit this is on cedar ridge in duncanville. Good people working always there when need to pay . THANKS

Stormi was such a blessing and has such a beautiful soul. She was very helpful with my storing needs. The process was quick and easy. She made me feel at home. Such an angel!

Great customer service

My sister and I went in just to get some pricing for a future move and the ladies were super nice and answered all of our questions

Great service

Brittany and Chassidy helped explain everything so easily with my problem and went above and beyond to solve it.

I received outstanding customer service and genuine kindness during my visit.

Enough storage space. Great safety

Great location and working with Stormi made the process simple and quick. If you visit this location she's the one to speak with!!

Excellent service and the worker Stormi has a great energy about her and very customer friendly.

Im moving soon and needed some help with storage and after working with Stormi I definately feel at ease. I would definately recommend for others moving. Thanks Stormi!!

Definitely recommend this place. Great customer service by stormi and she was very helpful.

Brandy was Awesome! I appreciate her willingness and patience during a difficult time!

Good customer service. Brandy was so helpful. Thank you...

Brandy was helpful and courteous, the prices was very cheap!

I was assisted by the manager Stormi and she was very efficient, and fast!! I was in and out, and they were very affordable!! I would recommend them to any one! Thanks Stormi!

Public Storage is a great place to store things. Brittany is Great to work with and always makes sure that we stay on track. She is very professional, courteous, efficient and always has a smile to make our day brighter!

Britney and stormi did a good job today I'm proud of them

Brittany was the best. I will recommend this location to family and friends.

Brandy was very sweet and helpful. I wish I knew the full price for everything before coming up there but other than that it's cool

Ms. Brenda was awesome I had questions about the price increase on my unit She was patient and answered all my questions I decided to remain at this location due to her assistance Not to mention her great personality

I have to give 5 stars to the staff, specially brittney, she treat me real nice, i did rent a big storage unit, but I didn’t measure on the stuff and i told her about it, and she refund my money with no problem, also, return the lock and same thing what she did for me, i will keep doing bussines with them for the next coming years.thanx for everything public storage management.😃

Brittany help me a lot with the moving process and I really appreciate her. Thank you.

Great service would recommend to get a unit or a parking spot

Fair prices however it's always busy so you might have to wait a few minutes but the people are very friendly and helpful

Great experience form public storage cedar ridge location, thank you so much for your help Ms Linda!

Brittany was awesome. Very informative in a professional manner.

Brittany is very profesional and a great personality

Linda was awesome! Great service, nice unit 😁😊

Brittany gave me great service. Even though i didnt rent location she sent me to another ps location

Brenda was very knowledgeable and friendly! Thanks

Brenda was so helpful. She exhibited friendly customer service at its finest!!! She deserves a raise!!!!

Great customer service

Love the service here. The staff are friendly, helpful, and insightful.

Great customer service with Ms.Brenda!! Fast amd great service

Ms. Brenda was most helpful she was very attentive of all my needs. Ms Brenda was very patient and she's also funny and witty. Even through it was cold today she took her time with me. Thank You Ms. Brenda.

Always helpful

Ms.Brenda was excellent.

Brenda was very helpful, Excellent customer service!

I needed a unit quickly. Ms. Brenda was amazing & very understanding. I would recommend anyone going to this location.

The customer service I received from Brenda was excellent. She went over and beyond to assist my mother and myself with renting a unit. I will definitely recommend public storage to others. She was very knowledgeable of the unit location and was able to answer all of our questions. I made a reservation online at 5:20pm not knowing they close at 6pm and take their last reservation at 5:30pm, however, she still assisted us at the last minute. When we were leaving another couple was coming in and she even helped them. She was very friendly and welcoming. Thanks Brenda!

Brenda and Brittany..awesome ladys and very very helpful. I always rent from here if necessary👍👌☝️

In my time of need they came through ..for me MS Brena was totally awsome ans sweet . and i have to scream thank u its very hard to find people in the world like u anymore 💯😍

I love Brenda she was so sweet and and very detail oriented

Brenda was great

Miss Brittany has a great attitude work well with the customers and very respectful and also she gives great customer service.

Service provided by Brittany was exceptional and time efficient

Brittany gave me great customer service

Brittany was awesome. She has great customer service and attend to any and all task or issues that needed to be handaled. Thank Brittany!

I had a very terrible experience with public storage and I don’t recommend anyone to rent with them. The customer services is horrible because everyone seem to not be on the same page. They are a complete RIP OFF! I didn’t even move in my storage at all literally had nothing in there and decided to cancel for nuermous of reasons, and they didn’t want to REFUND my money at all, and still has not. I even tried contacting the district manager Ronnie Baker and he is no better than the others. I called on Monday left a message also called Tuesday and didn’t receive a call till Later Friday, which is horrible and that call was only received because I called again that day, and was routed to a lady voicemail which was the EXT i was given by customer service. She called back and said she would have to reach out to Ronnie Baker because this wasn’t his contact information, I advised I was giving this information per customer services. Also I have a coworker that is currently renting from them now PUBLIC STORAGE and she has RATS in her unit and they aren’t willing to help her at all, they insurance SUCKS, they only offered her 250.00 dollars. I have NEVER a experienced such bad things about a storage until I went here, and this was my first time and I received a bad experience. Never again

Brittany and Brenda, two of the greatest people you have on staff. Great customer service.

Brittney is perfect.Love this place

Brittney and Brenda are amazing

Brenda is so awesome! So attentive & pleasant.

Brittany and Brenda are great. They understood my needs and gave me exactly what I needed. Thanks for all your help

Staff was very friendly and helpful

Brenda was very helpful, she was great

Brenda helped us she was very knowledgeable about what she had available. I thank her for all she did to help my family get our move started. Thanks again Ms. Brenda

Brenda at this location was very friendly and helpful , i would use this location again.

Walls are thin.

Brittany was very polite and answered all my questions in full detail.

Miss Brittany treated us good when we came in service was excellent

Linda was very helpful and detailed. I had many questions, she was very patient. I arrived less than 30 minutes before closing. She handled my business as if I were there with plenty of time left. She made my experience pleasant. Uhaul could use more employees like Linda. Thank you for making my experience Great!

Brittany dose a very good. job

Brittany and Shanae give great customer service when coming in to change my autopay

Very good

I do a great job here at public storage. Would recommend to anybody for storage. Very reasonable rates.

Good place

I never would rent anywhere else but here

I had a horrible start off with moving butttt when coming to this public storage Brittany made all the difference. She was super nice and very helpful all my questions were answered before I needed to ask them because Brittany was very knowledgeable. Awesome experience.

READY TO PAY MORE. They get you in with the "low rate" then make you pay for lock that They sell $21, require you for insurance (at least $11/month) and initiation fee. I came in with $52/mo in mind, got stuck with 104/mo .... These kinda scams cannot exist.

Shanae was very helpful and made my move so much easier!

Brittany was SUPER nice. Offered several products that I purchased not knowing I needed them, great sales person. Will recommend this location to others.

Brittany made the storage unit rental a very easy process. Showed me different options and was very friendly! Thanks!

How much are the monthly fees?

Shanae was very helpful and informative

Before I went to this location I read the reviews and it is all true Miss Britney is very helpful. I wished all storage places was as knowledgeable and friendly as Miss Britney I would recommend this location to any one THANKS MISS BRITNEY

Stacy and Shane were great

Brittany and Shanae gave customer service and help with my boxing needs

Stopped in just to get information on prices and Gwenette was a big help. Still debating on size and pricing but will be coming back. The ladies in the office were great

Brittany gave me great customer service and answered all my storing need questions

Brittany was very Pleasant and knowledgeable

Stacy was great! Very knowledgeable and knew exactly what was going on.. My experience was satisfying!

I was very satisfied with Jill today, she showed excellent customer service.

Jill was very courteous and prompt. She showed me exactly what I was looking for and made sure I was happy with the size of my unit. Great customer service.

I want to thank Jill at the Cedar Ridge Duncanville TX location. She and her district manager have helped me in my time of financial crisis with my grandmother dying in 2016, trying to pay for her storage and having my dad pass away in Feb, has been extremely hard to maintain focus. Thank you again for not only helping me out but helping my family as well as good deeds trickle down and touch others.

The staff, Jill and Maria, were so very kind! Made the purchase of our storage very enjoyable. Great storage place for a decent price, 10/10 would recommend

Stacy was extremely helpful and assisted me in finding what I needed. Thanks a lot!!

JILL WAS VERY HELPFUL AND PROFESSIONAL. SHE CONDUCTED HERSELF WITH A SMOOTH ATTITUDE ALMOST AS IF SHE'S SKYWALKING ON HER HATERS.....

Jill gave me great customer service!! She is awesome!!#

Miss Brittney and Jill are AMAZING! They took care of all my needs and are so personable. Quality service at an affordable price on Cedar Ridge, Duncanville, TX.

Keeps calling me looking for someone else whose not at my number. I have asked them numerous times to quit calling that I have reported them to the police for harassment.

It had been over 5 years since I needed a storage space, so when I went in I was surprised at how convenient the digital/paperless process is!! The Property Manager, Brittany, was very thorough and helpful. I am completely satisfied with the service.

Jill gave excellent customer service, she was very helpful.

Stacy was very helpful and courteous. Thank you.

Needed a small storage unit to store just a little bit of stuff..they said itd be a dollar for the first month plus fees. Did not realize the fees would equal a few bucks short of the first months rent anyway. Also they gave me a wrong code. I loaded up my car with some boxes and headed up there after they closed (which they close so early I wouldn't be able to get up there told a day off) and my gate code didn't work on any gate. My wife now has to fix it on her day off since I will be at work the entire time they are open.

They are very nice and helpful

Jill have us excellent customer service today!!!

Jill Krieger was absolutely wonderful. She helped us with all our needs and went above and beyond. Every storage business needs customer.

Stacy was excellent! She provided superior customer service! Was very informative and friendly! She made the experience delightful and easy! Thanks Stacy!

Had a great experience with Stacy, she was patient and very helpful! Great storage to rent from!

The lady in the office name was Stacy. She explained everything I needed to know. She was very professional.

Stacy

Stacy she was so helpful and very polite!! Got it in a flash!! Recommend 100%

Stacy and Brittany was great I had a great experience and they had great customer service.

Stacy and brittany was very helpful with, they showed me various storages and recommended items that will keep my items safe. They also was very patient with me since it was my first time renting. Big two thumbs up to these wonderful ladies.

Awesome sauce service from Stacy !!! Very helpfulllllllllll

Brittany is the best, if you need to store you things you should really call here. I've never had any trouble with anything there. Love these guys

Would like to thank Stacy for the excellent experience on finding the right storage that was needed thanks again

Went to property Stacy Brittany were very helpful in helping me pay my bilThank you

Stacy & Debra was very professional. They were extrwmel2busy when I arrived to rent a unit at 4:30. They never made feel like I was rushed. They took there time, showed me the unit. Asked me if I had any other question or concerned. This is the type of experience. I wish I could get every where.

I have heard horror stories about storage facilities but I love this one the staff is friendly my storage is easily accessible and inexpensive.

Staci was very nice and accommodated all our needs. Thank you!!!

Great customer service and prefect fit Stacy

Stacy was great very helpful

Stacy gave great customer service!

First month is a buck! Plus have the coolest gate.. called to remind when bill was due ..

Ms.Francis was very helpful with my move in experience and was very nice ,with great coustmer service. Best storage place !

Brittney and Stacy are always nice when i come to make payment

Stacy and friendly and she even gave me a pen! Great customer service

Stacy did a great and was fast with the service

Great property nice people Ms.Stacy and Cecilia had not been to property in a while perry helpful ladies

Cecilia and Brittany were excellent!!!!! Speedy process, I was in and out in no time!

Brittany gave great customer service, she was able to offer a space that fit my needs.

The young lady Cecilia was very polite and very helpful with all my storage needs! Definitely made my moving experience a lot easier for me(: thank you, Cecilia! Would highly recommend this location to anyone looking to store👍👍👍👍👍

Good place for storage. Friendly employees.

Stacy was an awesome helper

Stacy and Brittney they were great together.

Britani helped us alot and made everything quick and easy.

Awesome and fast to rent my unit!

Brittany took great care of me. Highly recommend this place.

Cecila very nice and helpful

Ms.stacy was very good with what space i wanted she guided me threw everything and was very respectful .

I was very pleased with assistance I received from Ms stacy!!!!

Ronnie Baker and team treated me well

Great experience friendly customer service! Service was quick and easy! In and out!!!!!

Awesome customer service!!!

Great service!!! Answered all my questions and returned calls quick!!!!

Great service and quick in and out

Great customer service!

Brittany is the best she will find you just what you need for what ever you have.

Cecilia is awesome!!

The staff was friendly. They explained everything thoroughly! And the cart ride was safe! :)

Cecilia showed the most professional service you could have asked for. Glad I came by.

Very small office but very nice people

Stacy very helpful

Brittney and Stacy are the best.I also enjoyed their company.

Service went very well from Lasonya

Brittany gave me excellent service!

LaSonya was very professional and helpful.

Very pleasant

Beth is awesome!!!!

Laysonya was amazing!! Very nice and she answer all my questions!! Great job sonya. God bless you

Beth was great help today