Public Storage Self-Storage Units at 8600 Spring Valley Rd, Dallas, TX

DO NOT STORE HERE. They continued to charge me after I notified them of my move out and conducted it on time. I cannot get anyone on the phone from this entire organization and their chat function is a joke. They owe me a full month's rent and I guess they intend to keep it. They even have the guts to continue to send me emails telling me when my next rent is due. This entire organization is a scam.

This is a well maintained and well run facility. The manager Cesar was great to work with and we appreciated his insight and help. Thanks again.

Ceasars was very helpful. Nora Washington, N - 07

Google REVIEW ON DECEMBER 7, 2024 I am a senior citizen whose only income is from Social Security, and SSI. VERY LITTLE income, I might add. I met Cesar & Tanya on December 1st, 2024. I explained my situation, including several issues I've had with my unit and this property. After talking with them for a few minutes I realized how knowledgeable, attentive, courteous, and patient they were. They really care about their jobs, and are willing to assist everyone above and beyond their job description. They provide professional customer service to everyone. They found another unit for me, and I agreed to transfer to the other unit on December 4th. They got me a better rate, and completed the transfer successfully. I moved my belongings to the other unit before the office closed on December 4th. What a relief! Thank you! Before I rented a space at this location on 8600 Spring Valley Rd., Dallas, TX 75240, I had an indoor, climate controlled unit at 9110 Markville Dr. Dallas, TX 75243. I never saw a manager on property the entire time I was there, until several units were broken into, including mine. I moved out on December 29-30, 2022. I moved into a unit at 8600 Spring Valley Rd. in March, 2024. Previously, 8600 Spring Valley Rd. was a Security Self Storage before Public Storage took over the property. The front gates were broken several times, and several outside lights were not working, which is a security issue. The property looked quite run down, with trash everywhere. The trash dumpster was overflowing every time I came here. The unit I moved into had part of the rear, northwest corner wall unsecured. Also, the light didn't work. Cobey checked the breaker box, but couldn't get the light to work. He said he would repair the issues. He never did. Then Amanda & Julie replaced Cobey. It took Julie several weeks to remove an old bed mattress next to my unit. When it rained I noticed there was water leaking into my unit from the ground on the south side. I reported it, and was assured it would be repaired. It never was. There was also a person living in the unit next to mine. There were several incidents with homeless people on the property, and nearby. Amanda & Julie seemed to care about resolving all the issues, but were unsuccessful. I have tried contacting customer service several times, most recently on November 29, 2024. Public Storage says: "If you have any difficulty using our website, please contact us at 1-800-688-8057 where our representatives can provide assistance." I tried that number, as well as (866) 247-6620, (800) 567-0759, and (800) 742-8048. I never was able to contact a real person successfully, and talk with anyone. With all the unresolved, past issues, I would rate this property 1 ⭐. UPDATES: I witnessed equipment and several workers in the front gate area December 4th & 5th, 2024. They are replacing the 2 old gates with a newer design entry and exit gate system that should be more secure. I hope so. Almost all the outside lights are working now. They have removed the dumpster, and the spaces are being rented for parking. They are keeping the property cleaner. They have a CCTV, closed-circuit television, video surveillance/security monitoring system in the office. The light inside my unit works. Now I will be able to access and utilize my space after dark, between approximately 5 pm to the 9 pm closing time during the winter months. Positive improvements are taking place here! That's why I gave a 5 ⭐ ⭐ ⭐ ⭐ ⭐ review. Thank you Cesar, Tanya, and Public Storage! Keep up the good work! BRIAN K.

I know it's hard to believe but I love this this Public Storage location. The property itself is new to the Public Storage family but they are steadily improving the property. My favorite part about this Public Storage though is the property manager Ceasar. Ceasar is extremely helpful and has handy tips for making the most of your storage unit. I have several climate controlled units at this property and very recently Caesar helped me consolidate my units into 1 building where they are easier for me to manage. It took Caesar and I an hour to complete the aforementioned consolidation and Caesar as always was patient and helpful. I can get storage anywhere but I'll be doing business with Public Storage for the foreseeable future primarily due to Caesar!

Fantastic staff. Tonya was excellent in helping me rent a unit, answered all my questions, and helped me clear up a reference about a lock to my unit. Thank you. I look forward to using my storage unit.

Tanya at this location is the greatest. Her customer service alone makes it worth the price and experience. Anytime I call and hear her pleasant voice I will be taken care of. Promote & give her a raise!

I had a good experience at this Public Storage facility. The management was good, and overall I was satisfied with the service I received. In the future, when I need to store something, I will come back to this facility.

Great experience! Staff was very informative and kind, especially Ceaser who offered us a tour of the unit. Looking forward to doing continued business with them.

Muy buen servicio lo recomiendo

Cesar very very Helpful

Julie helped us every step of the way, her customer service is impeccable, she was kind, attentive, and well informed making this an awesome experience. We definitely recommend utilizing this place of establishment!!!

Julie has been extremely helpful Thank you for your great customer service !!

Security Self Storage used to be this place and it was great but now it's not 24 hours they close Hella freaking early and there was no warning that they switch companies so they charged me $700 for being late for my rent however I was still paying security Self Storage not Public Storage....... I would say away from this place

How this people make business....I rent the space on the day 12-13 of the month paying the whole month and now the 1st of the month they charge me again the month.HOW????? RIDICULOUS

Julie is graceful and very professional. Thank you for making sure I understood the rental process and helping find the right size space to accommodate my belongings.

Horrible management

I’ve had a very disappointing experience with an associate named Juli. From the very first interaction, she was hostile and unprofessional. Despite acknowledging that I had already received her voicemail and understood the message, she continued to be belligerent, even yelling at both my boyfriend and me about the rules and regulations. What’s more frustrating is that Juli doesn’t enforce these rules consistently. I’ve personally observed, and have video footage of, people coming in and out of the property past 9 PM on multiple occasions. It’s clear that the rules are not being applied uniformly. Because of this negative experience, I’ve decided to close my account. It’s unfortunate that one person’s behavior can overshadow the entire experience at this property.

The best c/s Julie was very polite and very professional

Love Julie she is the best

Julie made this experience awesome!!!! She was very personable while being very professional. I don't know how to thank her for all her help!!!

I highly recommend this place the manager and the stuff are awesome!!! never feel afraid to spend your money at this location, Customer service his a 10 out of 10.

Krystal was great

Julie is great 👍

Julie and Kristen were great to work with at the Spring Valley RD public storage. Both were very friendly and knowledgeable.

They need to call a tree trimmer, broken tree limbs everywhere. They charged me to move to a different spot when my vehicle cannot physically fit into the spot they put me in. *updated Thank you public storage for calling me about my review and getting the situation fixed

I had the pleasure of interacting with Amanda during my recent customer service experience, and I must say, she truly exceeded my expectations. Amanda’s attention to detail, patience, and genuine care for resolving my issue made the entire process smooth and stress-free. Her professionalism and positive attitude were evident from start to finish, leaving me impressed and satisfied with the service I received. Amanda is definitely an asset to your team, and I would highly recommend her assistance to anyone in need.

A very convenient location with friendly staff. Amanda was super helpful throughout the entire rental process. Clean property. Multiple options available

I had previously rented from the storage company Security Self Storage from 2017 thru Dec 2023 when it was sold to Public Storage. I rented 2 very large units, and then just one. Previously the facility was very clean and the managers (who lived on property) were great and professional. I absolutely cannot say the same now that it has been bought. Here are the things that changed for the worst: 1. The front gate is always broken making it a security issue and also looking quite run down. I guess it's good if you want all hours access! Which ir used to be in the past, and never an issue then. A big plus to be able to unload and unpack at night.. But now you have no access after 9 and the whole place has really gone downhill. 2. The place and care of it has gone to hell. The grass is about 2 feet tall, the indoor storage has big puddles of pee in the halls and smells awful (likely homeless living nearby). Clearly no one has bothered w maintenance of the property. 3. There is no staff living on premise to watch over things like before. There are lots of homeless in the area so who knows what goes on. I wouldn't risk storing valuables there. 4. There is trash all over the place. The dumpster is usually overflowing w trash in the most atrocious way. 5. Not only has the property gone downhill in every way, but the prices almost doubled. I went from paying $250 to over $400 for a large outside unit. I got out of there as quickly as I could! Better deals to be had elsewhere. The new guy I've met up front (Coby) seemed like he was trying his best, so all I can say is that this is a company wide problem. I also started renting another unit elsewhere and have had a better experience there. The pricing is better too. I did report lights out all over the property and as of weeks later no improvement has been made. It seems public storage is another greedy corporation who cares more about money than customers. I have also heard from others that had their trailer stolen recently. I'm not surprised. In the past that was never a concern but with the lack of maintenance or anyone on property and the gate constantly broken, I am not that surprised. I hope public storage would read and make changes but I doubt they will.

Amanda helped me settle into Storage unit, helped with a charge I needed to resolve. The property is clean. Very polite and bubbly Manager, She always responds profesionally and is very attentive to any questions I have.

Cobey was great! He got me fixed up super quick and was very informative.

Cobey was very informative and helped me take care of My questions in regards to My account and unit! Very pleased!

Buen servicio con el muchacho cobey

Cobey was super friendly, helpful and we were able rent our storage very quickly and easy without any problem.

Cobey is super knowledgeable and hard working and took the time to explain the entire process to me. Would return!

Candy was very helpful with getting me a storage.. 5 stars she did a great job

El señor habla los 2 idiomas ...es perfecto porque antes venía y no me.podia comunicar. Es muy amable y la atención es perfecta.

A well kept facility. Always clean on the inside building storage units.

I was renting at 8600 spring valley Rd and I found out 1-25-2024 that my utility trailer was stolen from there, they're exit is broken cars are going in and out without putting their gate codes! I have pictures of cars going in through the exit!! It had been more than 8 days and its still broken.. previous owner never had that problem I would leave it there for a whole month parked in my unit Z-22 and everything was good now this company comes along and don't even take care of ur stuff and are getting stolen and they see cars going in and out and the guy was like .. " Oh yeah I been seeing that, well the work order is already put in I don't know until when it will be fixed"like if that'll reassure anything!! 🤬🤬 Apparently they can't help me any further.. it still make one very angry

Great place and very friendly staff. The prices are a bit high but it is like that everywhere. Office always look nice and clean.

Bueno yo tampoco hablo mucho inglés pero uno tiene k entender k no es fácil k siempre encontremos una persona bilingüe , así k nuestra meta en este país es aprender a defendernos un pokito y pues ayude al empleado y dejenle un cuestionario k sea inglés y español, para k se puedan entender y se de mejor servicio . , Y el cliente este satisfecho con el servicio por k de igual manera aki tenemos el tiempo contado los k rentan y si el pago se da tarde cuesta recargosasi k mejoremps el servicio . Ayudemos a las personas k no puedan entender español k tampoco nosotros ayudamos.

Convenient location and friendly staff! I will use this place again if I ever need storage in Richardson!

Management is great..they go above and beyond to help their customers..recently there was an ice storm and they both helped me get my vehicle unstuck in the snow..very polite and considerate

Great storage, privacy, Sweet Manager. Clean Property, Great Customer service.

WENDY,was so helpful and pleasant to work with from the conversation on the phone to the final signing of rental.

Staff here are amazing Wendy goes above and beyond I love her she so awesome her vibe is why I decided to take out storage here she is amazing and a joy to work with I highly recommend to my family and friends .

Rasistas y la morena k atiene nada amable

Was really interested in renting a storage unit from here. I had called ahead to see if there was any possibility to look at a certain storage unit and she said yes. Once my fiance and I arrived the lady in the front desk was making these jokes hinting for us to leave, i responded you close at 5, im sorry you had to work today “, and she proceeds to state she is not working she is there to only “collect a check” she proceeded to say it was mother’s day and if we don’t have kids we wouldn’t understand. i stated i don’t want to have kids, she said “well that’s not my problem” very unprofessional please don’t schedule her to work mother’s day if she’s going to be mad about it. she was extremely rude!!!

Nunca tien cafe nogro mala atension por la bentanilla

Great customer service and straight to the point ..