Public Storage Self-Storage Units at 8600 Spring Valley Rd, Dallas, TX

Exelente atención de ms samantha gracias por su atención al cliente

Samantha is very good customer service and is helpful.

Samantha, Great service

We had a great experience at this place ! Samantha was super helpful helped us with a great attitude , highly recommend

Samantha is so great!! Patient and so informative and helpful!

Samantha has good customer service

Samantha, Good Service

Excellent service by Samantha

Natalie was amazing

Fantastic experience, easy and simple. Natalie is a top notch representative!

Very friendly !! Samantha was pleasant great customer service

Great experience!

I needed a storage unit because I'm moving out of my old apartment Natalie helped me get a storage unit fast and easy and very friendly. Saved me a lot of stress. Thank you Natalie!

Natalie did awsome

Gracias César por tu alleda

Buen. Servicio

Gracias César por su servicio 🙏🏻

The management is very nice and helpful... I really appreciate

I came in because one of my units was broken into. Both young ladies Samantha were helping me. They are both very nice and helpful, I certainly appreciate the wonderful and friendly service that they provided. Thank you!

Natalie and marina were very helpful

Ceaser was Super helpful. I had problems with a unit and he took care of it quick. Thank you will recommend.

Cristian ayudo mucho excelente trabajo

Great customer service!!! Jeremia and Chris was really helpful and solve all our questions!! Thank you guys

Jeremias and Chris are amazing! Thanks a lot!

Tanya is amazing very helpful and sweet

Tanya is the best, great customer service. Always to help to keep customers happy

Great experience. Caesar has always been going up and beyond for myself and customers every since I've been using the storage unit here in this location. Thank you again for everything that you do!

Muchas gracias cesar por su buen servicio !

Muy buena atención con el manager Buena seguridad recomendados

Gracias cesar por tu ayuda

Ceasar was a great help with getting me logged in into the public storage to easily access my storage unit

Gracias Cesar por ayudarme con mi reservación. El servicio en esta propiedad es estupendo 🙏gracias

Thank you Cesar for your service

Muchas gracias a cesar por su ayuda

Cesar helped me with my lock issue，Cesar was friendly and professional, he kept our storage safe, thank you Cesar!

Buena atención. César fue amable Le recomiendo!

Cesar me ayudó. Muy buen servicio 👍 xcierto muy amable. Se lo recomiendo 👌

Gracias a cesar

I love Tanya! She is amazing ... very helpful and friendly... your professionalism is very much appreciated! -Coach

Gracias Cesar

Very smooth and fast process renting a unit. Ceasar was extremely helpful and their prices are very reasonable highly recommend !

Me ayudó con lo que nesecitaba César

Great customer service by César !

I recently rented a storage unit here and my experience was nothing but amazing. The storage unit was clean when I first opened it which I appreciated. This place is really secure and clean which is a huge plus and not to mention very convenient. The amazing customer service by Caesar is the cherry on top. If I’m ever back in Texas, I would absolutely rent a unit here again.

Great customer service by Cesar !

Tanya has been so good I've met her two times both experiences have been pleasant and I love the service that y'all have and thank you

Great experience @ spring valley, thanks luke

Great experience, been here for about 4 years. Great management thank you Cesar !!!

Great and easy to work with them! 💪

Perfect location 👌 and had a great customer service by Cesar, answered all my questions.

Tanya was extremely professional and helpful with my specific situation and I’m grateful for her thank Tanya for your assistance and service

A 4 star for now, today is DAY 1 & it's raining...so give me 30 days & I'll be back with an update... hopefully it makes the 5 star...The process was crazy due to technicalities, but thanks to Ceasar all things worked out...He was patient & professional & he made me laugh instead of frown...🫡

Ceasars was very helpful. Nora Washington, N - 07

Google REVIEW ON DECEMBER 7, 2024 I am a senior citizen whose only income is from Social Security, and SSI. VERY LITTLE income, I might add. I met Cesar & Tanya on December 1st, 2024. I explained my situation, including several issues I've had with my unit and this property. After talking with them for a few minutes I realized how knowledgeable, attentive, courteous, and patient they were. They really care about their jobs, and are willing to assist everyone above and beyond their job description. They provide professional customer service to everyone. They found another unit for me, and I agreed to transfer to the other unit on December 4th. They got me a better rate, and completed the transfer successfully. I moved my belongings to the other unit before the office closed on December 4th. What a relief! Thank you! Before I rented a space at this location on 8600 Spring Valley Rd., Dallas, TX 75240, I had an indoor, climate controlled unit at 9110 Markville Dr. Dallas, TX 75243. I never saw a manager on property the entire time I was there, until several units were broken into, including mine. I moved out on December 29-30, 2022. I moved into a unit at 8600 Spring Valley Rd. in March, 2024. Previously, 8600 Spring Valley Rd. was a Security Self Storage before Public Storage took over the property. The front gates were broken several times, and several outside lights were not working, which is a security issue. The property looked quite run down, with trash everywhere. The trash dumpster was overflowing every time I came here. The unit I moved into had part of the rear, northwest corner wall unsecured. Also, the light didn't work. Cobey checked the breaker box, but couldn't get the light to work. He said he would repair the issues. He never did. Then Amanda & Julie replaced Cobey. It took Julie several weeks to remove an old bed mattress next to my unit. When it rained I noticed there was water leaking into my unit from the ground on the south side. I reported it, and was assured it would be repaired. It never was. There was also a person living in the unit next to mine. There were several incidents with homeless people on the property, and nearby. Amanda & Julie seemed to care about resolving all the issues, but were unsuccessful. I have tried contacting customer service several times, most recently on November 29, 2024. Public Storage says: "If you have any difficulty using our website, please contact us at 1-800-688-8057 where our representatives can provide assistance." I tried that number, as well as (866) 247-6620, (800) 567-0759, and (800) 742-8048. I never was able to contact a real person successfully, and talk with anyone. With all the unresolved, past issues, I would rate this property 1 ⭐. UPDATES: I witnessed equipment and several workers in the front gate area December 4th & 5th, 2024. They are replacing the 2 old gates with a newer design entry and exit gate system that should be more secure. I hope so. Almost all the outside lights are working now. They have removed the dumpster, and the spaces are being rented for parking. They are keeping the property cleaner. They have a CCTV, closed-circuit television, video surveillance/security monitoring system in the office. The light inside my unit works. Now I will be able to access and utilize my space after dark, between approximately 5 pm to the 9 pm closing time during the winter months. Positive improvements are taking place here! That's why I gave a 5 ⭐ ⭐ ⭐ ⭐ ⭐ review. Thank you Cesar, Tanya, and Public Storage! Keep up the good work! BRIAN K.

I know it's hard to believe but I love this this Public Storage location. The property itself is new to the Public Storage family but they are steadily improving the property. My favorite part about this Public Storage though is the property manager Ceasar. Ceasar is extremely helpful and has handy tips for making the most of your storage unit. I have several climate controlled units at this property and very recently Caesar helped me consolidate my units into 1 building where they are easier for me to manage. It took Caesar and I an hour to complete the aforementioned consolidation and Caesar as always was patient and helpful. I can get storage anywhere but I'll be doing business with Public Storage for the foreseeable future primarily due to Caesar!

Fantastic staff. Tonya was excellent in helping me rent a unit, answered all my questions, and helped me clear up a reference about a lock to my unit. Thank you. I look forward to using my storage unit.

Tanya at this location is the greatest. Her customer service alone makes it worth the price and experience. Anytime I call and hear her pleasant voice I will be taken care of. Promote & give her a raise!

I had a good experience at this Public Storage facility. The management was good, and overall I was satisfied with the service I received. In the future, when I need to store something, I will come back to this facility.

Great experience! Staff was very informative and kind, especially Ceaser who offered us a tour of the unit. Looking forward to doing continued business with them.

Muy buen servicio lo recomiendo

Cesar very very Helpful

Julie helped us every step of the way, her customer service is impeccable, she was kind, attentive, and well informed making this an awesome experience. We definitely recommend utilizing this place of establishment!!!

Julie has been extremely helpful Thank you for your great customer service !!

Julie is graceful and very professional. Thank you for making sure I understood the rental process and helping find the right size space to accommodate my belongings.

The best c/s Julie was very polite and very professional

Love Julie she is the best

Julie made this experience awesome!!!! She was very personable while being very professional. I don't know how to thank her for all her help!!!

I highly recommend this place the manager and the stuff are awesome!!! never feel afraid to spend your money at this location, Customer service his a 10 out of 10.

Krystal was great

Julie is great 👍

Julie and Kristen were great to work with at the Spring Valley RD public storage. Both were very friendly and knowledgeable.

They need to call a tree trimmer, broken tree limbs everywhere. They charged me to move to a different spot when my vehicle cannot physically fit into the spot they put me in. *updated Thank you public storage for calling me about my review and getting the situation fixed

I had the pleasure of interacting with Amanda during my recent customer service experience, and I must say, she truly exceeded my expectations. Amanda’s attention to detail, patience, and genuine care for resolving my issue made the entire process smooth and stress-free. Her professionalism and positive attitude were evident from start to finish, leaving me impressed and satisfied with the service I received. Amanda is definitely an asset to your team, and I would highly recommend her assistance to anyone in need.

A very convenient location with friendly staff. Amanda was super helpful throughout the entire rental process. Clean property. Multiple options available

Amanda helped me settle into Storage unit, helped with a charge I needed to resolve. The property is clean. Very polite and bubbly Manager, She always responds profesionally and is very attentive to any questions I have.

Cobey was great! He got me fixed up super quick and was very informative.

Cobey was very informative and helped me take care of My questions in regards to My account and unit! Very pleased!

Buen servicio con el muchacho cobey

Cobey was super friendly, helpful and we were able rent our storage very quickly and easy without any problem.

Cobey is super knowledgeable and hard working and took the time to explain the entire process to me. Would return!

Candy was very helpful with getting me a storage.. 5 stars she did a great job

El señor habla los 2 idiomas ...es perfecto porque antes venía y no me.podia comunicar. Es muy amable y la atención es perfecta.

A well kept facility. Always clean on the inside building storage units.

Great place and very friendly staff. The prices are a bit high but it is like that everywhere. Office always look nice and clean.

Bueno yo tampoco hablo mucho inglés pero uno tiene k entender k no es fácil k siempre encontremos una persona bilingüe , así k nuestra meta en este país es aprender a defendernos un pokito y pues ayude al empleado y dejenle un cuestionario k sea inglés y español, para k se puedan entender y se de mejor servicio . , Y el cliente este satisfecho con el servicio por k de igual manera aki tenemos el tiempo contado los k rentan y si el pago se da tarde cuesta recargosasi k mejoremps el servicio . Ayudemos a las personas k no puedan entender español k tampoco nosotros ayudamos.

Convenient location and friendly staff! I will use this place again if I ever need storage in Richardson!

Management is great..they go above and beyond to help their customers..recently there was an ice storm and they both helped me get my vehicle unstuck in the snow..very polite and considerate

Great storage, privacy, Sweet Manager. Clean Property, Great Customer service.

WENDY,was so helpful and pleasant to work with from the conversation on the phone to the final signing of rental.

Staff here are amazing Wendy goes above and beyond I love her she so awesome her vibe is why I decided to take out storage here she is amazing and a joy to work with I highly recommend to my family and friends .

Great customer service and straight to the point ..