Public Storage Self-Storage Units at 5959 Alpha Road, Dallas, TX

They are very courteous been using them for years . They work with their customers on any needs

Great customer service. Very reasonable pricing. All units are indoors. Security access for entries and elevators. I highly recommend them.

By far the worst storage option available. I had two locks on my unit, and when I went to check on it, one of those locks had been removed. I asked Lola what happened and she said they've had a bunch of break-ins. She gives me another lock and tells me it will make sure everything is safe. I come back a few months later and both of the locks on my storage unit had been removed (including the lock she provided that she told me would make sure my unit was safe) and my storage unit had been broken into with multiple valuable items stolen. When I tried to figure out what happened, Lola was combative, unhelpful, and refused to check any security footage. Would avoid at all costs. I've attempted to contact Public Storage's corporate office and have not received any response.

I wish they wouldn't have upped the prices but they are still really decent as far as self storage goes.

Delores (Lola) was phenomenal. She explained everything throughout the whole process of getting set up with a unit. Definitely recommend her.

Super inconvenient when none of the elevators in the building work. You guys are charging us way too much as it is & we should be able to gain access to our items without all the hassle. & signs throughout the building indicating clear directions to the stairs would be nice. It’s like you’re walking through a maze that leads nowhere.

Works when you start to downsize

DO NOT RENT HERE! The place is awful. I have had a unit there for about 7 months and they have jacked my rate up twice now. The first time was after renting there for only 4 months. It went from $180 (10x10) to $240. When I called about it they were able to lower it the first time but the second time they said “in the rental agreement I agreed to rent hikes after the first year” and denied the adjustment. Meanwhile, I haven’t even rented there for an entire year yet. Here in Dallas there are so many option. Don’t pick this one. This is such a great way to make sure customers don’t come back. I’ll be vacating and finding a new storage unit where they actually care about the customers.

Lola was wonderful. She explained everything and made sure we didn't have to pay for insurance or locks we already have. The facilities are almost brand new and she made sure we understood when to renew, the days to pay, and that the app can make things easier. She was a pleasure to talk with and rent from. We just rented today, making a reservation and walking in minutes later. Time will tell if anything weird happens, but so far so good!! If you need to rent a unit, and need someone with great common sense, see LOLA!

Horrible, this "secure" storage has break ins all the time, one person on duty is never in office (i get it there are things that need to be taken care of) however if you need help/dolly/equiplemt or need to ask a question you can stand outside waiting for and hour someone tried to break into my unit and broke off the latch of the lock, office attendant had ZERO empathy, I'm told have to waulit 3 weeks to get my lock cut off or pay for locksmith; my 6 year old daughter is DEVASTED because all our Christmas decorations are in there Have been calling number given for district manager for 4 days have gotten NO RESPONSE

Lola, one of the managers here at this site is one of the best managers ever. She helped me when my unit got burglarized with calling the police and showing me how to eat fowl insurance. She is one of the best here at public storage so whenever you’re renting a storage, please get with Lola. She’s the best.

Dolores was a joy! Made the process smooth and easy

These guys were pretty great 👍 Edit: Used them when they were Storage 365, they are now Public Storage. Quality has degraded

If I could do a 0 star I would, our storage was broken into due to no good security or cameras. We only have 2 weeks so far and lost 8,000 worth of valuables that we will never get back. Receptionist Lola stated that some were caught but not all and that they climbed over to view into our unit also that it was multiple units broken into not just ours. Don't go here unless you are okay with people stealing your stuff.

Public Storage took over & I RAN. AWFUL staff. Especially Dolores. Very very rude! allowed 2 white men to PARK their cars in the loading dock when not loading anything & when I brought in my uHAUL my freaking UHAUL you know, those BIG moving trucks she had the audacity to follow me around the building WHEN LITERALLY CARRYING THINGS INTO MY UHAUL IN 100 DEGREE WEATHER to make ME move from the loading dock. I was already blocked in by 2 other trucks but OF COURSE she doesn't tell the truckers to move! RUDE RUDE CRANKY OLD WOMEN who shouldn't have any business in customer service but maybe in a rehab.

Service is terrible. Complaints are met with excuses.Access is limited as doors are often broken and on-site manager can’t be found. Carts are seldom available. And to make matters worse rents keep going up.

DO NOT RENT HERE!!! You will have your items stolen and homeless people live inside there as well. When public storage toke over EVERYTHING went down hill tooo many problems. They are always (“fixing “) the doors/elevators. Dolores seems to always have an attitude.

Public storage purchased the property I originally rented with. My monthly bill has increased TWICE in 6 months!.for a total of almost $20 more than I was paying. DO NOT RENT FROM THIS COMPANY!

Lola is a pleasure to work with. Very helpful and super friendly. She makes the perfect property manager. Thank you so much for all your help and assistance!

I completely agree with Jaxon review.. They have went down hill since switching to Public Storage! Please do not go to Public Storage, plus they are raising their prices and its soo many other storage units that are much nicer and cheaper! Please stay away!

Since Public Storage (formerly storage 365) has taken over its been a down fall. Multiple missed and misunderstood communications between staff and customers. Manager never called back only had property worker doing everything. Code randomly gets locked, they locked my gate code because they swore my unit was not properly secured, upon walking to unit with site personnel they saw the unit was properly secured. Its so much I could list, but refuse. There's a much nicer and better storage unit 2 miles down the street, they are cheaper and definitely have great customer service!

Was previously storage365 and their staff was phenomenal. Now they have switched to Public Storage has been a down hill since. The facility is always dirty, they have been going through multiple staffing changes. I was set up on autopay with storage365 they switched to Public storage and my account gets behind they failed to CALL me to let me know of the changes instead charged late fees and called when the payment was late. Please stay away from this, I suggest there are other storage units close by who are cheaper (As they have raised prices) and better customer service

The access door is always open at night. The workers don't clean up mess around building in front of the doors.Bathroom hasn't had paper towels for 2 weeks.

So now Public Storage and it’s fantastic!!! Sandy was helpful , courteous, and so friendly!!!! So glad to be storing here.

Excellent customer service. Brett Henderson took us around, gave us the best deal, and walked us through the process. I was with my elderly mom trying to get her house organized after a recent illness. Brett Henderson made the process so easy. Thank you.

I was looking for a storage and I happened to come across this place. The storage building alone is so clean! I was attended by Brett Henderson . He is amazing!!! I had a request to have my storage in a good spot and he was very great about finding exactly what I wanted ! He was so quick and fast! Very polite! Has a great attitude! Amazing personality!! Definitely recommend this place! 10 out of 10 😁

Good customer service, patience and compassionate.

Very friendly and the prices are great

Hello! I've had great Customer service experience with all 3 employees Nicole,Tory and Tyler! They are very helpful and a very pleasant personality! Great Customer Service is like a needle in a haystack these days!!! So kudos for choosing good people to represent your company!!

This place has the best customer service. Friendly and accommodating staff make it easy to use.

Cool and clean storage space

I rented a "climate controlled" unit & when I came back less than 2 months later everything inside was covered in mold. They told me this happened because they had a water leak & subsequent humidity issues, but that they weren't going to do anything to make up for it. Insurance won't cover it since my stuff was not directly impacted by the water damage itself - only the resulting mold. Everyone in the units around mine had the same issues, but management basically told us all to pound sand when we asked about how to salvage or replace our stuff. I've accepted losing most of my belongings with no reimbursement, but it's frustrating that management has ghosted me for weeks & refuses to refund the unit that was obviously not climate controlled as promised. Also incredibly frustrating that they kept me in the dark about these issues until I went back and found out myself. It should be illegal to advertise climate controlled units when they're clearly not. Very shady business practices to say the least.

I had a wonderful experience getting more information on leasing a unit here! There was an employee there, Nikkie, who helped me get what I needed and delivered amazing customer service. Definitely will be leasing from here!

Everything was nice and clean. Nikkie was super helpful and made everything simple and easy. Overall a great experience!

I went to this site and Nickie helped me pick the perfect unit! She was so nice and super helpful! Very professional and very knowledgeable. She helped me pick out the perfect unit and made sure all my needs were met. Overall great experience would definitely recommend!

I would highly recommend this place and the employee ! Fast and great service! Im using the unit 3063 and I'm always pleased with the cleanliness of the building.

Well maintained facility, with amazing staff!

Went by and the facility is very nice. Great service and very clean.

Is really bad storage , bad installation and bad service!!!!

Very clean place. Staff was very helpful. 10/10 would recommend.

Best customer service ever

Great facility and the General Manager was soo helpfull

Great facility! Units are clean and well-maintained, easy to access and secure. Tory was so helpful, thorough, and efficient from beginning to end! I will definitely recommend this location to friends.

Beautiful facility and wonderful staff!

The customer service was extremely nice and helpful. Definitely would recommend.

Nikkei Owen's bery helpfull nice ans welcome love it

The employees were very welcoming, knowledgeable and understanding. The property is kept up very well and very clean.

Luis Salinas was awesome!!! he had Great Customers service..He was very detail and polite to me and another customer..I arrived 30 mins before closing and he was still courteous..he wasn't like the usual frowning and rushing you out..He made u feel welcome..Thank you, Luis...☺We need more people like Luis.YOU GO LUIS!!!!👍👍👍👍👍

Great storage facility with a friendly staff!