Public Storage Self-Storage Units at 4740 Harry Hines Blvd, Dallas, TX

I’ve had a great experience with Public Storage! The facility is always clean and well-maintained, which gives me peace of mind. The staff is consistently friendly and helpful whenever I visit. Brandy, in particular, has been amazing—always ready to assist me with anything I need. Highly recommend this location!

So far so good. 2 months in. I had a small 5x5 and decided we needed more space. I went online and ordered a 10 x 10 space. The app and website were easy to use. However, selecting the space online charges you the typical startup fee. I was a bit worried that I would not get the fee back since I paid for it in my first space. I needed to “transfer” my space. And upon arriving, the front desk attendant, Everett, let me know that he should be able to figure it out. (The online fee is less than a walk in, so I recommend doing that. )I wanted the online price since it was a bit less. And I was looking forward to paying that price for many months to come. I do hope that after a few months, the rates don’t go up. We did hear that from another customer there, but I am hopeful that that won’t happen. Everett was diligent and worked to update my new space. And mentioned I would get the initial 29$ returned. Thank you, Everett for helping me out. Additionally I received a call later in the day from the site manager, they were checking in with me to make sure my experience was satisfactory. I did really appreciate the fact that they reached out and wanted to make sure that my experience met my expectations. Again, two months in things are great and I would recommend the spot. One challenge is the entry is a little tricky, just given the space, it’s a little difficult to navigate the carts. I originally thought about a four star review. However, they have a few new super heavy duty carts that are very, very helpful, so helpful that I’m giving them a five star rather than four. I’ll make another review in a few months. And I’ll respond if the costs are unexpected.

Talked to Everett at the Harry Hines location. Such an incredibly helpful guy. Extremely professional and personable. Made me feel valued as a person and more than just a customer.

It’s a Guy that work there his name is Everett nice as can be he got me just what I was looking for in a storage space process went very smoothly. He very knowledgeable and kind.

THANKS Brandy

Nice and clean units. Everett at the front desk was very helpful and got me set up quickly and seamlessly. Would highly recommend.

Thanks Bradi, for you service, and having this place so clean as always. Will missed Trish. ♥️♥️

Everett was extremely nice and helpful!

Brandy is the worst customer service individual I have ever dealt with. She tried to demand holding my drivers license for two hours and refused to take another form of gov id to borrow a cart. She also was screaming at me with zero control. That is not how you speak to anyone let alone a paying customer. There is a sign that says during business hours carts can be provided and it’s business hours and she would not give me a cart bc it would inconvenience her while she took care of her other responsibilities as an employee. She needs to be held accountable for her attitude and behavior and I am owed an apology . Everyone else I have dealt with here has been kind and lovely. Kyle and Trish are the model employees.

Helen was incredible great customer service she helped us so much spent a lot of time with us And we got the best possible deal and the best location we appreciate her so much

I’m very grateful to Everett for his professional and prompt attention to address my concern. Thanks to Everett I will remain a Public Storage client. Excellent service! Thank you, Everett!

Lakreshia, Brandy have provided me with such great customer service ! They have went above and beyond on making my move so smooth . It is so clean and organized

Lakreshia was so nice and awesome person to converse with

Lakreshia provided amazing service today. She was professional, helpful and went up and beyond to see that I got into my new unit! Thank you!

Lakreshia was such a great help to me today and I really appreciate her

Everett was so sweet and helpful , thank you

The Harry Hines location manager Trish is the best. She helped me resolve a billing and access issue created by a previous employee with my company. Thank you Trish!!! Kimberly Geertz

Trish took great care of me ! Great work and very time efficient and friendly

Agent Devin at the Harry Hanies location Has GREAT OUTSTANDING CUSTOMER SERVICE HE MADE MOVE IN SIMPLE AND SWEET KEEP HIM AROUND PLEASE

Lakreshia was very helpful in getting my first storage unit. She gave me all the information I needed to choose, find and use my unit.

Just moved my friend into her unit the other day and Lakreshia was amazing!! She was so incredibly helpful and kind and definitely went above and beyond!! Also worked with Helen earlier and she was very kind and super thorough!

Trish, the property manager, was incredibly friendly and helpful. She knows what she’s doing and I am so appreciative of how she did business with me. Professional, funny, quick. Highly recommend — the place is CLEAN and secure.

Helen was the best. Very efficient and knows what she is talking about. Wish they all could be this professional.

Mis Trish was the most helpful most delightful woman that I ever met.She went beyond her job duties and helped us in such a great way.I will give her ten stars if that was possible

Came into public storage today.Trish helped us so well.She is such a great customer service representative . I was in a very bad position. She helped me out of that situation, painlessly, if I could give her a 100 stars I would, I am so grateful that she was there for me today.Without her I would have a headache right now.Thank you so much trish.

The manager at this property was fantastic. I highly recommend that you go and ask Trish is amazing she made my very stressful move so easy . Thank you public storage for a gem like trish.

Well run and very clean. Great storage facility

Keeps raising prices. Not affordable

Friendly and knowledgeable staff very clean both inside and out. Trish was very helpful accomodating me with a great storage at a great price! The storages are easily accessible and prices are reasonable. Will be back!

It's a great place. I wish i could add a 6th star. I have been there for years. Helen is a great staff.

Always a pleasant experience!

Trish was great at helping me out this afternoon, great customer service at the desk. Will recommend!

Trish manages the facility well. It's always clean and the customer service is great. I steer everyone I know looking for a storage location to this place. I’ve been at this location for several years. Trish has been the most helpful person in managing/interacting with me. She’s awesome.

This property is BY FAR the best storage facility we have ever come across. Trish is amazing! She is the true definition of Customer Service! She embodies it like no other!! Her helpfulness and hard work ethic make doing business with her seamless and such a pleasure.Her property is the cleanest which is always a MUST. I highly recommend Trish and her property!!

Manager Lakreshia made the whole process of setting up storage super quick and easy!! Units are clean, safe and well priced as compared to other storage facilities and even other Public Storages in the area. Thanks for making move-in seamless.

Wow! I am simply blown away by the care and professionalism at this Public Storage location. The Management and Staff are all wonderful and ALWAYS very helpful. This is one fabulous, clean establishment! I feel super confident that my units are safe, secure and I thank God for the climate controlled environment. If Google would have allowed, I would have gladly have given them 100 STARS!!!

Lakreshia was so sweet and helpful with my rental needs

Lakreshia was pleasant and helpful, I enjoyed her today

I have never met such a RUDE staff. Moving out. BYE!

Lakreshia nem were great at assisting me in my storage move!

Lakreshia was so helpful and understanding

I love this location very helpful people they go behind for the customers lakreahia is the best

Lakreshia was so helpful today and she got me squared away!

My Love Trish Helped with Everything, Best Manager Ever!!!!!!!!This place wouldn't servive without her!!!!!

Kyle is the best worker! Great customer service!

Very clean place and nice staff

In March of 2024, it will be 2 years renting a 10x10 unit on an upper floor. The property is generally well kept and secure. The little interaction I've had with staff was pleasant. Helen is amazing and so helpful. Access to carts is difficult so never depend on them being available.it's not PS fault that some people steal. Just frustrating. The issue is rent prices. BE WARNED. Over 2 years, my rent has increased 3 times: - from $103 at the start - to $142, 6 months into contract - to $198 15 months into contract - to $228 24 months into contract It's ridiculous how fast they raise rent. By contract, they need only provide 30 days notice and that's exactly what they do. I understand rates must increase but the rate and speed of the increases are ridiculous. Dont fall for introductory rates or even what they advertise. Be prepared to pay double what they tell you within a year.

I'm a unit user at this location and I'd say the customer service is swell. The location is great since it's near the highway. I'm a happy unit user and maybe others will be too.

Racist and rude manager

Trish was amazing! She was very helpful!

I called this location yesterday and spoke with Arie. I had several questions, possible annoying but I needed to know the process of everything as this was my first inquiry. She took her time with me and answered every question without hesitation or annoyance. She was very helpful by also giving me some tips on how to package things and insurance. She made this process so much easier!

Worst unit ever. Elevator doesn’t work and you have to check out carts now. Restrooms don’t work. I’m shocked the lights work.

I. LOVE TRISH FOR HOW SHE TREAT ALL THE CUSTOMERS AND EMPLOYEES. SHE DESERVES THE BEST FROM THE COMPANY ... HOPEFULLY SHE GETS RECOGNIZED FOR HER GREAT INPUT TO THE COMPANY. THE TWO PLUS YEARS WITH TRISH, HAD BEEN THE SWEETEST AND HER EFFICIENCY AND EFFORTS ARE REALLY APPRECIATED.

Why 5 star my experience Trish took really good care of me. And I have to give credit where credit is due.Thank you Trish

My time@public storage has been memorable... $ome good, some bad. Overall, I have learned a lot about the people that work here. Trish, the manager has been my go to for everything there. I hope they make her regional manager. She epitomizes what great customer service should be at Public Storage... Give her everything she needs, it will make for a better company in the long run. Please Quit, raising prices and work with people on money. It will get you further. Trish... Helped me! When she could. Information is vital. Thank you Trish & Many Blessings to you in your plight. You deserve the best always. Art... 😁

Shirley was amazing! She was so nice and got me set up quickly!!

Shirley at the front desk is so nice and has great customer service. The place is very clean and secure. I highly recommend this location

We received great service from Mrs. Shirley today. She was very friendly and her customer service was exceptional!

Arrived Saturday 10/21 around noon to pay, sign the paperwork and get the keys and there is no one inside. No sign explaining why. Dozens of customers just standing around. Called the number on the door, then the property manager's number, and nothing. All corporate could do was file a ticket which helps no one at that moment. Speaks volumes that not even they could reach the property manager and passed it off to us to do it. EXTREMELY upsetting considering I only had that window of time to handle this for the next few days. Wasted gas and effort. If I had the time I'd pick another location. Already showing that the customer doesn't matter.

Trish helped me very well transferring my unit that the call center messed up on love her customer service

Shirley, was awesome today! Just a really great spirit and human being. Oh yeah, she’s very knowledgeable and extremely helpful!!!

Shirley ✌️☮️👍

Shirley is the best she helped me a lot love her God sent her to me

This is my first time renting an unit with this company. I was impressed with Thomas. He took care of my needs. He gave me a tour, explained me everything and helped me with the paperwork. He’s such a nice person. Smart, dedicated, hardworking, humble, compassionate and understanding. I recommend him to anyone.

Shirley was the absolute best. She went above and beyond to ensure we received the best deal possible and was extremely personable throughout our visit. Thank you, Shirley, you rock!!

Shirley is so sweet, professional and helpful; I look forward to seeing her at the front desk whenever I stop by my unit! She definitely made the move in easy

I had to move in at the last minute and Shirley took care of me every step of the way! Awesome customer service! 5 stars for Harry Hines!

Shirley gave me the best service I ever thought I could get from a store facility. People like her are the reason I will continue to use public storage for my #1 storage choice! Thanks Shirley!!!

Incredible storage facility. Turquoise was so helpful when checking in and helped me get set up in a great unit. Place is climate controlled as well. Would highly recommend!!

I spoke with Turquoise over the phone about the amount of space I needed for my storage. She was very professional and nice. Reserving my storage space was easy and convenient.

Jimi Hendrix was helpful with me being new in town. I'd recommend this storage unit.

Came in to make some changes to my account and Jimmy was a huge help! Easiest process ever and great customer service! Thanks!

Had an awesome experience within this location!!! Jimi always assisting me within issues regarding my needs within storage space & having time to help with any problems over the phone also. Had the pleasure to get my belongings into a storage sooner & no stress getting my keys at any time since they are always in office.

What a wonderful experience renting a unit here. Trish was incredibly helpful, super easy process, and very clean space. Really impressed.

I went to view storages today and Trish was soo patient w me. I'm kinda picky n wanted 2 see several different units n then bk 2 the original units & she didn't complain one time. She even upsold me on some things 2 get 4 my TV so the unit would absorb the moisture. She was the best!!!!

Trish helped me expand our storage units, and explained everything clearly. Made the transition between units seamless.

Trish really knows her business, she takes care of her customers and has experience and Excellent customer satisfaction!!

The elevator has been down since November! Extreme inconvenience and each time it’s a new excuse.

They constantly hound clients about payment if someone pay half on the storage it don't even be a whole week before they calling

I've been renting here for a couple of months. Trish puts on a show when you're still new but later on reveals her real unprofessional self. Also the elevators keep breaking down and I was placed on the fourth floor, very inconvenient. I'll be moving my stuff out next month

Trish & Jimmy are amazing! Helped me upgrade last minute and saved me a ton of money. Can’t recommend this location & the staff enough!

This place is great! It is very clean, very secure and it's climate controlled. The manager is affable and patient and answered all of my questions. There are 3 security points to get through just to get to your storage locker. All of them can be controlled with an app you download on your phone. Did I mention how clean it was? And they have all of the supplies for sale if you need anything.

After a few months of moving all of my items into my storage unit, I received a letter in the mail stating that my monthly rate was increasing by 20%... This is the sole reason behind my rating. Update: The district manager reached out on behalf of Public Storage to discuss my rate change and was able to better explain and assist with the bill increase. She was very helpful and explained everything in detail. She was also very friendly and ready to help. Was not expecting Public Storage to care.. the phone call changed my outlook and made me feel like a valued customer. Thank you! Changes made... 1 star to 5 stars!!

Called with a few questions today. Jimi was helpful, professional, and a delight to talk with. Thanks for your help, Jimi!

The facility is 100 times more secure than the facility from which I am moving. Turquoise at the front desk was terrific!

Everything was perfectly done. Very easy by the link. When I arrived @ the facility the young man was very efficient,kind, patient and helpful.

Horrible customer service! The property manager never returns calls/emails! And the customer service reps lie… but it’s okay! You laughed first but I’ll laugh last!! Have a great day

Trish, Jimi, and the team are always welcoming and friendly. It's a refreshing, given that it's in one of the most stressful parts of Dallas! Keep doin it!

This is the most disgusting location Just to be able to use a cart to move your stuff you need a driver license and it was a huge line and just 3 carts .

Always some issues with elevator

Thanks jimi Hendricks awesome service

This was my first time renting a storage so I was a bit clueless as far as size. From the first time I called to move in day the customer service was above and beyond! Jimi and Turquoise exceeded my expectations! They were both extremely helpful and answered all my questions.

Latasha was very sweet and helpful! Thank you for all your help.

Great staff!!

Great place!

The facility is clean and the process was smooth working with Turquoise. Thanks!

Turquoise and Jimmy has amazing customer service. They were very warm and helpful. I've been here several times and they have been the most helpful. There's another lady with an accent she's nice too.

TRISH IS SIMPLY AMAZING!!!! Best customer service and professionalism I’ve seen in a while! She deserves a huge raise or bonus!!!! She made my experience seamless, even when I rushing due to needing to get on a virtual meeting! She was very informative and understood the process more than efficiently! She’s incredible with the best spirit ever! Thank you for making what was unbeknownst to you a difficult transition and move an easy one for me! You are awesome!

Trish was great. Nice and clean units.

Trish was great help !

Trish was awesome and super helpful!

Helen was friendly and helpful.

Helen was absolutely wonderful! She was very informative and helped me through the entire process. Thank you Helen

Helen provided me with great service. Very pleased with her help.

Jimi and Trish were both fantastic and very service focused. They could not have made the process easier. Facilities themselves are great and very well maintained.

Property was great. Helen was fast and friendly.

The lady that helped me was also very helpful and nice helped me with everything that I needed to know about my storage thanks for everything

Trish is an angel and made getting our units easy and painless

Trish is the absolute bestest and we're all unworthy of her glory.

Been here a while, price is fine, clean, and friendly staff.

Nice Place to Store...but go up every 6 months to a year on your Storage Rates.. there's no Cap on the increase nor Rates....Base on Housing Rates..not Storage Rates....Beware...!!!!

Hank and his staff was awesome sauce, they answered all my questions..Staff even escorted me to my unit so I wouldn't get lost lol.My storage unit was clean and the lock was in the unit...Oh and this the app is amazing you can enter the facility contactless using It the app and you could not bet there special online or in the store they are still cheaper..I have stuff at another place I am thinking about switching..

Kerena was so awesome! She took care of me from minute one. She was patient and answered all of my questions. Hank was very knowledgeable about the process and made it easy for me to sign up. I’m confident I will receive great care at this facility. Five stars all the way!!

Thomas was amazingly helpful!!

Hank and Thomas rock! Love their smiles too! 😀

Thomas was very helpful and gave me a great experience today!

Hank was great

The staff was nice and professional. The property was clean.

Great customer service Marco Great job!!

Hank was great love him

Marco was very patient on explaining what I didn’t understand. He was very friendly.

Hank was awesome! Very helpful in the process and made sure I got exactly what I needed! If looking for storage, public storage is the place.

Stephen was awesome today

Good customer service! Thank you Stephen for helping us out today, Made our visit quick and easy! 👍🏼

This is my first time using storage rental services and I stumbled on Public Storage. I was not disappointed. The location is easily accessible to even an 18-wheeler that was delivering my goods. The prices are reasonable with no "fine print" or "hidden" charges. In summary: Good location, Good customer service, Good pricing, Good promotion at move-in, and free moving carts, what else do you need from a storage company?

Marco did a great job.(very professional.)

Worked with Marco to get a 10x10 unit, and it went flawlessly. The staff is easy to work with and the space is well kept, secure, and in a prime location. Would definitely recommend using this storage space and working with Marco!

Manger Stephen and Marco were a great help, very professional

Public storage is a scam , I’ve been a customer in hoostanding since I rented my unit . They encourage you to utilize the app for payments , entry , and customer service . The app constantly has issue , on the most recent due date as I attempted to make my payment , the app was down , I contacted the site manager , and customer service …… it should be named customer abuse line . I was told I had not made any payments , or even accessed the app since November of last year . Even as I proceeded to list the dates , amounts and method shown in my own payments history from with in the app itself . After finally admitting there was a issue with the app , I was advised to use a web browser to make the payment , which went through successfully. At this point I requested the improperly assessed late fee to be removed, my request was denied . I was told that even if the issue was caused by the app being down , public storage does not guarantee any online payment method and it’s the customers responsibility to trouble shot the issue and or call in a payment ( which they charge an insane fee) and or go to a physical location. The very online tools they provide and encourage customers to utilize, is written into the fine print they do not guarantee any of those tools will actually work and transfer the responsibility to the customer so they can justify sticking you will insane fees . If you dare to contact the customer abuse line , I mean service line . Get ready to stand your ground they utilize intimidation tactics and will attempt to control the narrative of any complaint. I was literally accused of committing some sort of wire fraud by the supervisor who followed up on my complaint , before simply disconnecting the call . At this time I have now made more than 20 calls to follow up on the case created and have been given ever increasing turn around times for a follow up call , which never seems to come . Let’s not forget about the in-store staff who spend most of they’re time hiding within the facility in order to avoid interacting with customers. Especially if it’s between 5-6 pm the front office is locked down when the attendant has to “walk “ the property . They close at 6 …. Essentially it’s a way for the location to close early without having to list reduced hours . Definitely don’t call and let the in store staff know you are coming or need assistance. The only thing they are interested in doing is renting empty units , if your already a customer and have an on-site issue they will simply disappear for an hour supposedly “walking” the property to avoid you . Public storage is like any other low rent sales job . You get the friendly smile and helpful attitude, After you sign the dotted line and they get you in , you are on your own and lucky if they even answer the phone .

High prices

Keisha💛💛💛 THANK YOU VERY MUCH!!

Keisha great lady

Ellie, was helpful and answered all the questions I needed, great service.