Public Storage Self-Storage Units at 4740 Harry Hines Blvd, Dallas, TX

Trish was amazing! She was very helpful!

I want to tell everyone I can about my move-in cause I know how crazy and hard some of the storage places can make things. But, I Had a great move-in. Shirley at the Dallas, texas Harry Hines location made my move in fast, easy, and pleasant. When you have spent the day moving and running around and having a hectic day and you walk in greeted with a friendly smile and a person so willing to go above and beyond it makes everything so much better. Doing my move in time I probably crossed her path 3 or 4 times and each time I got a nice present smile. Thank you for employing people of this character.

I called this location yesterday and spoke with Arie. I had several questions, possible annoying but I needed to know the process of everything as this was my first inquiry. She took her time with me and answered every question without hesitation or annoyance. She was very helpful by also giving me some tips on how to package things and insurance. She made this process so much easier!

Worst unit ever. Elevator doesn’t work and you have to check out carts now. Restrooms don’t work. I’m shocked the lights work.

I. LOVE TRISH FOR HOW SHE TREAT ALL THE CUSTOMERS AND EMPLOYEES. SHE DESERVES THE BEST FROM THE COMPANY ... HOPEFULLY SHE GETS RECOGNIZED FOR HER GREAT INPUT TO THE COMPANY. THE TWO PLUS YEARS WITH TRISH, HAD BEEN THE SWEETEST AND HER EFFICIENCY AND EFFORTS ARE REALLY APPRECIATED.

Why 5 star my experience Trish took really good care of me. And I have to give credit where credit is due.Thank you Trish

My time@public storage has been memorable... $ome good, some bad. Overall, I have learned a lot about the people that work here. Trish, the manager has been my go to for everything there. I hope they make her regional manager. She epitomizes what great customer service should be at Public Storage... Give her everything she needs, it will make for a better company in the long run. Please Quit, raising prices and work with people on money. It will get you further. Trish... Helped me! When she could. Information is vital. Thank you Trish & Many Blessings to you in your plight. You deserve the best always. Art... 😁

Shirley was amazing! She was so nice and got me set up quickly!!

Trish was absolutely amazing! She was very patient in answering all my questions. She definitely made me feel at home and not just a business transaction! You guys need more like her around! Highly recommend! 💗

We received great service from Mrs. Shirley today. She was very friendly and her customer service was exceptional!

Shirley at the front desk is so nice and has great customer service. The place is very clean and secure. I highly recommend this location

Arrived Saturday 10/21 around noon to pay, sign the paperwork and get the keys and there is no one inside. No sign explaining why. Dozens of customers just standing around. Called the number on the door, then the property manager's number, and nothing. All corporate could do was file a ticket which helps no one at that moment. Speaks volumes that not even they could reach the property manager and passed it off to us to do it. EXTREMELY upsetting considering I only had that window of time to handle this for the next few days. Wasted gas and effort. If I had the time I'd pick another location. Already showing that the customer doesn't matter.

Trish helped me very well transferring my unit that the call center messed up on love her customer service

Shirley, was awesome today! Just a really great spirit and human being. Oh yeah, she’s very knowledgeable and extremely helpful!!!

Shirley is the best she helped me a lot love her God sent her to me

Shirley ✌️☮️👍

This is my first time renting an unit with this company. I was impressed with Thomas. He took care of my needs. He gave me a tour, explained me everything and helped me with the paperwork. He’s such a nice person. Smart, dedicated, hardworking, humble, compassionate and understanding. I recommend him to anyone.

Shirley was the absolute best. She went above and beyond to ensure we received the best deal possible and was extremely personable throughout our visit. Thank you, Shirley, you rock!!

Shirley is so sweet, professional and helpful; I look forward to seeing her at the front desk whenever I stop by my unit! She definitely made the move in easy

I had to move in at the last minute and Shirley took care of me every step of the way! Awesome customer service! 5 stars for Harry Hines!

Shirley gave me the best service I ever thought I could get from a store facility. People like her are the reason I will continue to use public storage for my #1 storage choice! Thanks Shirley!!!

Incredible storage facility. Turquoise was so helpful when checking in and helped me get set up in a great unit. Place is climate controlled as well. Would highly recommend!!

The facility is clean and well maintained. The staff is friendly and helpful. My only warning to potential customers is to be wary of rent specials. I rented space for $99/month. Within 6 months my rent was increased to $146/month and then 6 months after that it went up to $196/month. They will lure you in with good pricing and then change it on the fly. To add to the frustration, their contract language only requires 30 days notice in rent increases - giving you little time to make arrangements to downsize or move belongings out without incurring their increased charges. I strongly recommend finding another storage unit that doesn't bait and switch customers with price gouging.

It's a great place. I wish i could add another star. I have been there for years.

I spoke with Turquoise over the phone about the amount of space I needed for my storage. She was very professional and nice. Reserving my storage space was easy and convenient.

Jimi Hendrix was helpful with me being new in town. I'd recommend this storage unit.

Came in to make some changes to my account and Jimmy was a huge help! Easiest process ever and great customer service! Thanks!

Had an awesome experience within this location!!! Jimi always assisting me within issues regarding my needs within storage space & having time to help with any problems over the phone also. Had the pleasure to get my belongings into a storage sooner & no stress getting my keys at any time since they are always in office.

What a wonderful experience renting a unit here. Trish was incredibly helpful, super easy process, and very clean space. Really impressed.

I went to view storages today and Trish was soo patient w me. I'm kinda picky n wanted 2 see several different units n then bk 2 the original units & she didn't complain one time. She even upsold me on some things 2 get 4 my TV so the unit would absorb the moisture. She was the best!!!!

Trish really knows her business, she takes care of her customers and has experience and Excellent customer satisfaction!!

Trish helped me expand our storage units, and explained everything clearly. Made the transition between units seamless.

The elevator has been down since November! Extreme inconvenience and each time it’s a new excuse.

They constantly hound clients about payment if someone pay half on the storage it don't even be a whole week before they calling

I've been renting here for a couple of months. Trish puts on a show when you're still new but later on reveals her real unprofessional self. Also the elevators keep breaking down and I was placed on the fourth floor, very inconvenient. I'll be moving my stuff out next month

Trish & Jimmy are amazing! Helped me upgrade last minute and saved me a ton of money. Can’t recommend this location & the staff enough!

This place is great! It is very clean, very secure and it's climate controlled. The manager is affable and patient and answered all of my questions. There are 3 security points to get through just to get to your storage locker. All of them can be controlled with an app you download on your phone. Did I mention how clean it was? And they have all of the supplies for sale if you need anything.

After a few months of moving all of my items into my storage unit, I received a letter in the mail stating that my monthly rate was increasing by 20%... This is the sole reason behind my rating. Update: The district manager reached out on behalf of Public Storage to discuss my rate change and was able to better explain and assist with the bill increase. She was very helpful and explained everything in detail. She was also very friendly and ready to help. Was not expecting Public Storage to care.. the phone call changed my outlook and made me feel like a valued customer. Thank you! Changes made... 1 star to 5 stars!!

Called with a few questions today. Jimi was helpful, professional, and a delight to talk with. Thanks for your help, Jimi!

The facility is 100 times more secure than the facility from which I am moving. Turquoise at the front desk was terrific!

Everything was perfectly done. Very easy by the link. When I arrived @ the facility the young man was very efficient,kind, patient and helpful.

Horrible customer service! The property manager never returns calls/emails! And the customer service reps lie… but it’s okay! You laughed first but I’ll laugh last!! Have a great day

Trish, Jimi, and the team are always welcoming and friendly. It's a refreshing, given that it's in one of the most stressful parts of Dallas! Keep doin it!

This is the most disgusting location Just to be able to use a cart to move your stuff you need a driver license and it was a huge line and just 3 carts .

Always some issues with elevator

Thanks jimi Hendricks awesome service

This was my first time renting a storage so I was a bit clueless as far as size. From the first time I called to move in day the customer service was above and beyond! Jimi and Turquoise exceeded my expectations! They were both extremely helpful and answered all my questions.

Latasha was very sweet and helpful! Thank you for all your help.

Great place!

Great staff!!

The facility is clean and the process was smooth working with Turquoise. Thanks!

Turquoise and Jimmy has amazing customer service. They were very warm and helpful. I've been here several times and they have been the most helpful. There's another lady with an accent she's nice too.

TRISH IS SIMPLY AMAZING!!!! Best customer service and professionalism I’ve seen in a while! She deserves a huge raise or bonus!!!! She made my experience seamless, even when I rushing due to needing to get on a virtual meeting! She was very informative and understood the process more than efficiently! She’s incredible with the best spirit ever! Thank you for making what was unbeknownst to you a difficult transition and move an easy one for me! You are awesome!

Trish was great. Nice and clean units.

Trish was great help !

Trish was awesome and super helpful!

Helen was friendly and helpful.

Helen was absolutely wonderful! She was very informative and helped me through the entire process. Thank you Helen

Helen provided me with great service. Very pleased with her help.

Jimi and Trish were both fantastic and very service focused. They could not have made the process easier. Facilities themselves are great and very well maintained.

Property was great. Helen was fast and friendly.

The lady that helped me was also very helpful and nice helped me with everything that I needed to know about my storage thanks for everything

Trish is the absolute bestest and we're all unworthy of her glory.

Trish is an angel and made getting our units easy and painless

Been here a while, price is fine, clean, and friendly staff.

Nice Place to Store...but go up every 6 months to a year on your Storage Rates.. there's no Cap on the increase nor Rates....Base on Housing Rates..not Storage Rates....Beware...!!!!

Hank and his staff was awesome sauce, they answered all my questions..Staff even escorted me to my unit so I wouldn't get lost lol.My storage unit was clean and the lock was in the unit...Oh and this the app is amazing you can enter the facility contactless using It the app and you could not bet there special online or in the store they are still cheaper..I have stuff at another place I am thinking about switching..

Kerena was so awesome! She took care of me from minute one. She was patient and answered all of my questions. Hank was very knowledgeable about the process and made it easy for me to sign up. I’m confident I will receive great care at this facility. Five stars all the way!!

Thomas was amazingly helpful!!

Hank and Thomas rock! Love their smiles too! 😀

Thomas was very helpful and gave me a great experience today!

Hank was great

The staff was nice and professional. The property was clean.

Great customer service Marco Great job!!

Marco was very patient on explaining what I didn’t understand. He was very friendly.

Hank was great love him

Hank was awesome! Very helpful in the process and made sure I got exactly what I needed! If looking for storage, public storage is the place.

Good customer service! Thank you Stephen for helping us out today, Made our visit quick and easy! 👍🏼

Stephen was awesome today

This is my first time using storage rental services and I stumbled on Public Storage. I was not disappointed. The location is easily accessible to even an 18-wheeler that was delivering my goods. The prices are reasonable with no "fine print" or "hidden" charges. In summary: Good location, Good customer service, Good pricing, Good promotion at move-in, and free moving carts, what else do you need from a storage company?

Worked with Marco to get a 10x10 unit, and it went flawlessly. The staff is easy to work with and the space is well kept, secure, and in a prime location. Would definitely recommend using this storage space and working with Marco!

Marco did a great job.(very professional.)

Manger Stephen and Marco were a great help, very professional

Public storage is a scam , I’ve been a customer in hoostanding since I rented my unit . They encourage you to utilize the app for payments , entry , and customer service . The app constantly has issue , on the most recent due date as I attempted to make my payment , the app was down , I contacted the site manager , and customer service …… it should be named customer abuse line . I was told I had not made any payments , or even accessed the app since November of last year . Even as I proceeded to list the dates , amounts and method shown in my own payments history from with in the app itself . After finally admitting there was a issue with the app , I was advised to use a web browser to make the payment , which went through successfully. At this point I requested the improperly assessed late fee to be removed, my request was denied . I was told that even if the issue was caused by the app being down , public storage does not guarantee any online payment method and it’s the customers responsibility to trouble shot the issue and or call in a payment ( which they charge an insane fee) and or go to a physical location. The very online tools they provide and encourage customers to utilize, is written into the fine print they do not guarantee any of those tools will actually work and transfer the responsibility to the customer so they can justify sticking you will insane fees . If you dare to contact the customer abuse line , I mean service line . Get ready to stand your ground they utilize intimidation tactics and will attempt to control the narrative of any complaint. I was literally accused of committing some sort of wire fraud by the supervisor who followed up on my complaint , before simply disconnecting the call . At this time I have now made more than 20 calls to follow up on the case created and have been given ever increasing turn around times for a follow up call , which never seems to come . Let’s not forget about the in-store staff who spend most of they’re time hiding within the facility in order to avoid interacting with customers. Especially if it’s between 5-6 pm the front office is locked down when the attendant has to “walk “ the property . They close at 6 …. Essentially it’s a way for the location to close early without having to list reduced hours . Definitely don’t call and let the in store staff know you are coming or need assistance. The only thing they are interested in doing is renting empty units , if your already a customer and have an on-site issue they will simply disappear for an hour supposedly “walking” the property to avoid you . Public storage is like any other low rent sales job . You get the friendly smile and helpful attitude, After you sign the dotted line and they get you in , you are on your own and lucky if they even answer the phone .

Keisha great lady

Keisha💛💛💛 THANK YOU VERY MUCH!!

High prices

Ellie, was helpful and answered all the questions I needed, great service.

I had a great 3 years with Public Storage. Clara was very helpful and efficient. I would definitely recommend this location to others!

Clara is great! Great service.

Quick, easy, and affordable!

Trish was awesome! I highly recommend her

Trish and lakeitha have great customer service skills and they have a great personality

Nearly impossible to move anything in and out of the front entrance. Great front desk but raising rates and crumbling front make it not user friendly. We’ve been here 6 months and front keeps crumbling. It’s getting to the point that it’s both a trip hazard and against building code. Management please fix.

By far the best and cleanest storage facility l have ever rented a space from. Carts are usually readily available and staff is friendly and helpful. Only bad points are they are a bit on the pricey side and they do not have 24 hour access.

Great facilities with even better people running the show! Working with Trish and Carla best through out the process was awesome!

Very rude stuff and dry place ...bad customer service .

Amazing storage space, and Trish was able to hook it up! Great space and great service.

Needs more carts

Beverly provide great customer service and was very nice and professional. Thank you!!!!

Trish is always so helpful!

Lately, I noticed this location hasn’t been up kept in cleanliness. At times there’s trash in the front parking, the restroom is dirty at times, the door timer/magnet hinge to make the door stay open does not work. There’s dust bunnies or small debris on the walk ways and the smell of mildew/damp lately.

Shawnna was quite helpful and very patient good to see a friendly face with great customer service when you're having to move all your belongings into a storage

The public storage is great

SHAME ON YOU P.S.!! SO DISRESPECTFUL AND PATHETIC YOU ARE! I UNDERSTAND THE CLAUSE SAYS YOU CAN WITHOUT WARNING CHANGE THE MONTHLY PYMT AMOUNT ON ME AT ANY TIME. YOU SURE DID. TWICE! NOT LOWER, BUT HIGHER BY $20 MORE EACH TIME INCLUDING NOW(ON THE SEPTEMBER 2021 CYCLE ). THE FIRST TIME YOU ABRUPTLY DID THIS WAS SOON AFTER COVID HIT ALL OF US HARD WORKING PEOPLE!!! YOU KNOWING WE ARE STRUGGLING AND JOBLESS. AND YOU DID IT AGAIN TODAY!! YOU ARE CHARGING ME 20% MORE FROM WHAT I STARTED WITH.

It was today Friday with the most soft spoken excellent customer service very helpful not only help she was able to help wen my unit was at another property I wish you higher employee were taught to listen an be just as helpful as Mrs Shawna . Again she would help for all properties to welcome new an existing employees Bless her Heart you Were wonderful Good help is hard to find . . I nominate Mrs. Shawn a greeter for those who don't know we are the ones that are paying . I owe her lunch .. got chu girl don't stoly

Shawna, was Great at what she do. Great service, nice attitude with a smile. She was Great help in getting my storage unit.

This place has taken care of me since the first day. Trish has been so professional throughout the process. I will do business with them in the future.

Customer service is outstanding, Trish is great

Helen was very friendly and had good customer service skills.

Trish is always amazing!

This place is awesome. Especially Meiko! She does a great job and is very knowledgeable!

Trish was AWESOME!!! Customer service skills are an A+ for her. She walked us through the whole process. That’s customer service.

Arianna was great with showing is different units and we started a contract the same day , she was really helpful with all the information

Zack & Shawnna were AWESOME!! This is literally the BEST public storage I have been to. THANK YOU GUYS sooooo much!! Great service ! Very very professional! I 100% RECOMMEND!!

Trish is terrific and very patient with customers!

I love this place. The mgr Trish …… let tell you one of the greatest …. I give her 10 stars.. she will get you right.. ask for her ….

Big space

Great location with friendly staff. The manager was helpful answered all my questions and even pointed me in the right direction. Thanks Trish!

Great service

Trish, she was great very helpful showed me both sides of units, she helped me with the app I was able to pay one month in advance her customer service was awesome and great and I will refer this location to my friends and family.

Trish is an amazing manager! She is always so courteous and professional!

Trish was very nice an very helpful

Tricia and all employees are so helpful. Units are well lit, and interior is kept very clean. Easily accessible on Harry Hines.

Storage is always clean.

My experience was great everyone was very friendly and amazing. Thanks P.S.

Trish was really helpful without her way and we are glad to have her as our property manager thank you so much

Quick, polite and efficient service from Trish! It’s my second time using a storage unit at this location, definitely would use them a third time if necessary.

Excellent customer service, knowledgeable, Courteous, detail oriented

They keep it clean... well lit.. you feel safe while here as a lady going in and out... gated ... great Mgr... Ms Trish!!!!

Trish was super helpful, attentive and efficient. I’m excited to get my stuff in storage and have someone like her managing the property!

Trish is very helpful!

Great experience for many years as a renter here... In particular, the manager, Trish, is extremely attentive and helpful and that means a lot in a storage facility.

Josh was so sweet and amazing when I was at the storage unit last weekend. He went above and beyond to help je

Arianna and Trish were very courteous and kind!

Great staff. Great price, Prime location! Sparkling clean (like brand new), and felt safe. Best of all, the service was far superior to what I expected. Lindsay was professional, friendly, informative, and seemed to genuinely care that I was happy with my experience. I feel like my things are in good hands!

Trish was the absolute best she always takes amazing care of me no matter what I need she’s always there and I love her for that and I love this location

Great job! Harry Hines. I appreciate Trish and her staff. Always professional and good work ethics. Thank you for over 4 years history with yall. I'll be back.....

Great friendly staff! Very professional and helpful! I love coming to a place I can trust!

I was pleasantly surprised by the level of service I received from Katrece. A sales person on-site who helped me with my storage unit. She also explained the many benefits of keeping my account current/open.

This place is great!

Friendly staff

Clean facility and friendly staff. Katrece was very helpful and she has been kind since I moved in a few days ago.

I visited the property and Katrece was very helpful she gave me prices and told me about the policies. I would highly recommend this property!

Great property, and a friendly staff

Harry Hines is the best public storage ive been too. The staff is very helpful and friendly. Trish, Katrece, and lindsey rock! I highly recommend Harry hines location.

Location in Dallas in Harry Hines is really clean and the staff is very helpful and pleasant. I had recently rated Public Storage a 2 Star because of a hefty price to increase. I had been with them a little over a year. I was prepared to move out. Cooperate reached out to me and helped out by keeping my rate and orginal cost. I thought that was Awesome! Hats off to Public Storage . I really appreciate you.

Great prices but an even better staff! Great doing business with them.

I would like to say that this Public Storage is hands down the Best overall in a 7 mile radius, from the location of the store, even to the layout of the store, even 2nd Gated Entrance makes things more accessible and easier... (👍A++). The prices moderately lower for the area.(👍👍) Even all the employees here are exceptional and always willing to help with anything. Even when I was having a issue, and when management caught wind that I was having a slight issue, She took the time to personally give me a call to see what she could do to make my experience better... And she did.... Thanks Truly, John

Over priced

Trish is the best too bad she's married. She took really good care of me. I definitely recommend her at the Harry Hines location.

Clean

Trish manages the facility well. It's always clean and the customer service is great. I steer everyone I know looking for a storage location to this place.

I Havre been with Public storage now for over a year and my experience with Trish, the property manager has been amazing. Trish is very helpful and knowledgeable about questions that I might have. If anyone needs a storage unit you should consider using this location on Harry Hines and asking for Trish, she will be more that happy to help.

Meg was wonderful!

Had a great experience with Meg this morning. Was able to open my account and move my stuff into a unit within an hour! Thanks! Fast Service.

Really great place! Meg was super helpful and made the whole process as easy as can be!

Meg was amazing to work with she helped me get the best deal. She needs a raise! Awesome.

Decent storage for the location. They answered all my questions and were very patient with me showing me the property.

Very clean facility with responsible rates. The best part, however, is the amazing customer service provided by Meg! I look forward to moving just so we can have a chance to catch up!

Meg was very polite and professional. Helped me out promptly. Appreciated it due to hour changes.

Meg was great! I had a truck show up from my smoke/water remediation company...and there was a lot more than I had expected to have survived the fire... Meg quickly got me moved from a 10x10 on the 5th floor to a 10x15 on the 2nd... 14' kayaks just wont fit in the elevator, or the stairwell! I appreciate the effort she made to help me out of a jam!

Meg Was Awesome. Great Customer Service. I Recommend This Location Is The Best.

Clean facility

Priced right. Helpful staff. Very clean.

I moved to Dallas by myself in the middle of the pandemic, not knowing a soul. Public Storage was literally my first stop, and I can’t tell you how wonderfully warm and welcoming they were, and continue to be. Meg is so sweet. The facilities are clean and spacious, and completely affordable. I’m so glad I chose them when I was prepping my move!

I’m in the process of moving across state lines & sometimes all you need is a pure smile and good customer service! Meg has been so amazing to me, during my rental with public storage I’ve had my struggles but they’ve alway helped me find a reasonable solution. I appreciate them keeping my things safe!

The customer service is Awesome and the property is so clean😀 I feel safe when I visit😀

Trish has been so great and helpful to work with. I would follow Trish anywhere if she wasn't here. She "makes" the public storage experience a fun and pleasant one!

Trish is extremely helpful and knowledgeable. She is always smiling and friendly. She is an obvious asset to the Harry Hines location.

This is the best storage facility I've ever used. Trish and everyone there are always friendly and helpful. It's clean and well taken care of. I would definitely recommend Public Storage on 4740 Harry Hines.

Trish is a very good and wonderful person she always helpful .

Great customer service!!

From the beginning of walking into public storage on we were greeted by the manager named Trish. Even though she was the manager she treated us like any one of her employees would with respect professionalism and kindness. We chose to go to public storage at the end of the day because of how were treated by the manager Trish and we been there ever cents. We highly recommend if you’re in the search for storage facility to use public storage on Harry Hines. Bill

This is a great facility! Nice, clean and fairly new! Trish and her staff are extremely helpful, caring and friendly! I would highly recommend this facility over others if you are in need of storage where it’s safe, secure and extremely economical for everything you are getting!

Meg was very professional, went the extra mile to get me the best deal possible as my rate was expiring today. She explained the units available, preferences, differences in rental rates, etc. in detail. I would recommend Public Storage and Meg in particular for her outstanding service.

Meg is awesome!!! True Customer Service.

The Manager Trish is always extremely helpful.

The place is pretty clean and feels safe. Love it. they do raise the rental rates on you after only a couple of months though FYI. Kinda shady IMO.

I like kiara!

Amazing service by Meg. Incredibly clean and awesome space for the price. It is the first time I rent a storage and I’m super happy about it. Best costumer service. ❤️ I super recommend this place. Zero struggles.

Staff does not seem to be on the same page at times. Two staff members gave me totally different fee amounts and due date. This caused me to loose some very special, irreplaceable items. For this reason I will NEVER use PS again.

Meg helped me. It was her first day out of training. She did a great job.

Great customer service, Trish was fantastic!

Very clean air controlled storage!

Just finalized my move in details for storage space and had a simple and easy process to start with. Ryneka was very helpful and covered any and all details I could have questions on. Thank you for the assistance!

Great place, excellent customer service, very clean and convenient. Trish and all of her team makes this place a great experience.

Ryneka was wonderful and patient with me as I decided on a unit size. She listened and even told me about the great benefits of damp check.

The manager at this location Trish is awesome she goes up and above the call of duty to assist the customers in renting a storage. She is fair and is very knowlegeable of the job.

They lock you out if you're late, so you can't remove your belongings. 1st month free means until the end of that month.

Great customer service from Ryneka!!!

Trish is awesome! I have rented here for several months and Trish has always been great! If you are looking for a storage unit, this Public Storage is the place to rent.

Really good service, very clean. Trish was very friendly and greeted me as soon as I walked into the door.

Mary was very helpful took care of in a timely manner so helpful

The agent at the front desk, Becky was very helpful with the whole process , which made it super easy and explained everything I had questions on. Highly recommend!!

Manager "TRISH", and new sidekicks "Trisha" & "BERTHA" are THE BEST IN THE BUSINESS !! YOU must stop by for a visit !!

Morgan provided excellent customer service.Morgan explained everything I needed to know about the storage unit's.And she also explained the importance of having insurance for storage unit.Public Storage is more like family.

Trish is awesome! Best customer service.

1st time using public storage and Becky made the entire setup easy and smooth! She was informative and helpful throughout the entire process.

Trish was very professional, knowledgeable, courteous and very patient.She made the whole moving process less stressful on us.Thank you for being there to help us.

Thank you Morgan for a pleasant rental experience! She worked to find me a great unit that worked for my needs in a very friendly and efficient manner.

Becky was very Polite and Helpful through the move in process! She answered every question with a smile!

Morgan was fantastic and friendly.

I only needed a storage unit for 1-month but my experience was PHENOMENAL from beginning to end. Before arriving at the building I received a call from a very customer service oriented gentleman by the name of Halbert. Halbert was calling to obtain a more accurate time range for my arrival to ensure he would be at the front desk when I got there. Halbert provided me with very detailed information regarding the process. He showed me the unit I had chosen and educated me on additional unit options and the various moving supplies offered by Public Storage. He truly made an inconvenient experience convenient and painless. If I’m ever in need of a storage facility in the future I will return to this one as well as refer friends and family. Thank you Halbert and may God bless you for your commitment to customer service.

Ryneka helped explained all the details thoroughly with a positive attitude and answered any questions i had. Clean facility and great customer care. Thanks!!

Halbert processed my "move-in" and was everything I could've expected from a professional storage man. He was sweet and pleasant, showed me my unit, and processed my paperwork in no time. I would definitely use this storage again. The young lady (I didn't catch her name) was really sweet to my son while I handled business with Halbert. They both deserve a raise!

Halbert was super friendly and gave me a great deal! Also the facility is clean and well lit. I definitely recommend this place!!!

I really enjoyed the experience with setting up a storage with Halbert. He was very professional and informing on what units worked best for me! He even advised me to pay my prorated amount and current amount upfront so that I'd not have to worry about another bill until January!. It was very nice and very clean and he was very straight forward and ready to help as soon as I walked through the door he addressed me by my name I was truly impresses by the professionalism! I highly recommend Halbert he was great!

Great Storage Rentals

Halbert was very helpful

Amazing, this place has ben a tradition between all my family, and i love it, especially the quality.

From the first moment I stepped into Public Storage I was treated like somebody that was important even though I’m not. Trish greeted me with a smile and help me out finding the best storage space for my needs I highly recommend Public Storage and all their affiliates but go to the one on Harry Hines thank you Randy

Found out I was paying $97 at Extra Space for a 5x5 while they charge $70 for a 5x10. Herbert was great help but I already paid for my month over there so after this month is up at Extra Space I'll definitely be back here. The ladies on site were all friendly as well.

Ms.Ashley She was just so happy to helping us

Ashley Was So Nice , Patient and Kind , she helped us with no problem or complain

I came in this store with no clue on all I would need for this move and Halbert was a truly great help!!! I highly recommend him to everyone who needs help.

I'm in the process of moving and Halbert help greatly I appreciate his service and great attitude.

The moment you walk in you're greeted by literally everyone working not just one person. I thought Saturday would be busy but it was very very VERY hassle free. Store was definitely clean and the halls even cleaner. I feel safe knowing no one that's not supposed to be on my floor has access to it. Granted I don't like the little locks I do understand that they are much safer. Trust me people you will not find those locks at walmart I tried.

This is facility is very clean and well lit the staff is very professional and friendly Ashley took care of all my questions and made the process smooth and stress free i definitely recommend this place

I rented my first storage unit and the process couldn’t have been easier. I used there online service to pick the nearest location, reserve the type of unit I wanted... I even got a friendly phone call to confirm a good time to show up and text message with my reservation information. I was running a little behind to get to my scheduled time but they called to confirm if I was showing up in case I forgot or wanted to reschedule. When I finally showed up there team was very friendly greeted me as I came in, Morgan was very nice she showed me the unit I would be getting and around the location to make sure I was comfortable with it. The process was less that 30 minutes, since I did most of my stuff online before coming in she recommended me a few items which I appreciate since I care about the items I’m putting in storage and avoid damage as much as possible. Overall experience I give it 👍🏽👍🏽⭐️

Big shout out to jessica and morgan and zack they are very helpful and friendly

Brand new company so its super clean and nice on the inside with a AC but beware there is a 5-minute light limit so make sure you carry someone with you so that you make sure the light is on for you every 5 minutes you will be in the dark LOL bless up!!!

Trish, took care of me omg she was so awesome and had so much knowledge!!!! Love her!!! Awesome

Cheryl took great care of me today renting a second unit

Cheryl really helped me out during my trasition into the storage unit. She was sure that got all the supplies necessary for my move into the unit. I highly suggest this location and if you see Cheryl give her a big ol high five for great service. Thanks again!

Morgan displayed excellent customer service

Morgan is excellent

Just signed up. Great facility and great staff! Very friendly and helpful!!

I love public storage they got good customer service check them out and I guarantee you won't regret it speak with Grinnan or anyone else and they will help you out get with the public storage movemen they just open up

Sparkling clean, great customer service!

Mrs. Trish and Mr. Grinnan were so helpful in assisting me with my storage. They told me about great chicken spots to eat at and we’re very warming !

I have been with Public Storage on Harry Hines Blvd since last year and I just want to say that I habe been very pleased with the services provided by the staff there but mostly the lovely Trish. She has the sweetest personality. How she conducts a business transaction is extremely professional. Very understanding of her clientele. Thank you for PS for your employee Trish

Thank you Cheryl for the great service! Check in process was super easy.

Cheryl was super nice and helpful. She made the process of getting a new storage unit painless!

I made this account to be able to compliment the two kind and intelligent women that helped me. Morgan for being talkative and knowledgable and Brandy for being patient and kind. They made storing a better experience than I thought possible. Thank you both and I look forward to sharing this experience with my new neighbors!

Good people nice place I’m tired

Very helpful and great customer service from Chassidy

Trisha has great customer service .Always greet u when u come in the door .

Morgan was extremely helpful in setting me up at Public Storage -- facilities were super clean and the whole process was quick and easy. Edit: My experience with Morgan is still true, but I have decided to edit my review as a warning to those who are considering leasing with this facility, as after less than 6 months they have already increased my rent agreement price. Now I understand it’s a month to month agreement, but I went into the lease thinking it would at least be honored for the first 6 months. When I complained about this issue, Trish the property manager redirected me twice to the same automated customer service. Did some internet research while on this wild goose chase and it turns out the person who should be able to handle rent increase issues is the property manager. She was very cold and rude after learning about my complaint and finally let me know that “the only thing she could do was send in a request to have them not increase my rent” which is literally what I wanted from my first call. Instead I called the automated number and her office nearly 10 times to have this issue resolved. Unfortunately, I don’t think she will actually put in the request for me as promised as she was audibly frustrated with me so it’s a lost cause for me and I think I will be taking my business elsewhere. Don’t use this storage location if you’re looking for a consistent price agreement or quality customer service from the property manager.

Cheryl was ABSOLUTELY great and very thorough.

Trisha was amazing!!!

Thank you Cheryl. Great service and very helpful. Great space. Kristi F

Brandy was so helpful and out going , I require everyone to this location. Thanks brandy

Cheryl showed me around the property and showed me amazing customer service. She was so helpful and answered all my questions and made the process enjoyable! I recommend you see her!

Wow ! Arianna was amazing to work with she's pleasant and knowledgeable. Thanks Arianna for making my day !

Excellent service with Linda! Fast, efficient and friendly!

Cheryl was amazing! Very transparent and the leasing process was a breeze! Thanks Cheryl!

Arianna offered great customer service very helpful and knowledgeable.

Very Helpful, Arianna and Cheryl are the best and amazing

Just leased a storage unit from the Harry Hines blvd location. Cheryl was very helpful with the reservation and walked me through the facility and showed me the best way to get to my personal unit. Very impressed!!

I was very pleased with the service I I received from Cheryl at Public Storage.

I was really skeptical reading the other reviews, I mean, who in their right mind enjoys going to storage??? But I wholeheartedly agree, this public storage rocks! As a Texan woman, I appreciate the enclosed building, ac, cameras and security.no need to get hot and miserable, especially now in the summer. I am slightly claustrophobic, but the ceilings are high, area is well lit and maps everywhere, so no issues. This is definitely the best public storage I have ever visited. Arianna gave me a courtesy call as soon as I reserved my online unit.She is sharp as a tack lol! Gracious and personable, quick and provided outstanding customer service. She checked me in with all my goodies in less than 15min. I am completely satisfied and look forward to keeping my unit here. Arianna and coworker Cheryl make a great front desk team and I highly recommend this Public Storage.Thanks. Arianna!

Awesome experience! Arianna went above and beyond to help ease the pains of moving and find the perfect storage unit to fit my needs!

Trish at Public Storage is a unique find. In the world of self storage, you learn real quick, it isn't as boring and routine as you'd think. Over a thousand units, 5 stories, 7 restrooms; Add air conditioning and the public ... and it is great to know the facility is perfectly cared for.

This place is AMAZING! It's so very clean, safe and secure, with the most supportive, helpful staff you can imagine! Trish (the manager) runs this facility and it truly is the best storage facility I've ever used. If I could get away with it, I'd live here lol. Morgan is one of the strongest team members, as she takes care of my needs with a can do attitude and a smile. Don't waste your time anywhere else! You truly won't be disappointed. I know I haven't!

Arianna was excellent and got me taken care of quick and painlessly. Plus place is easy to get too and clean.

My experience was quick and easy and very helpful!

I went in not sure what I was looking for but the lady behind the counter Morgan was so friendly and patient with me that I will not go anywhere else for any of my storage needs! She was so sweet that I even considered renting a unit and I don’t even need one! She brightened a very stressful day for me! Thumbs ups to her!

Great place. New and very clean. Arianna was very knowledgeable and helpful! Highly recommend this facility.

Arianna was great

Ariana was great! Nice and helpful

Awesome experience Had to upgrade my storage unit and Beth was very helpful

Really like this place! Good deal on a climate controlled storage unit. The staff are helpful, place is kept clean and tidy at all times. There’s a decent amount of flatbeds to use when you’re moving things in or out. I like that they provide a lock on the unit and you can add two more if you like. I’m about to start my second month as a tenant and look forward to many more!

Just finished a conversation with Phillip. Extremely pushy. Wanted me to hold a unit immediately. Continually cut me off while attempting to ask questions. Asked my first and last name a million times so he could put a unit on hold that I DON'T NEED right now. Just. EWWW!!!

Brandy is the best here! Well they all are, but I wanted to give a shout out to the young lady who helped me a couple days ago to replace my lock. She was all smiles and helpful. Again, they are all wonderful to do business with, and I’m glad we picked this one for storage. Clean, friendly service, and they are super helpful.

Brandy was so great. She helped us out so much. I really do appreciate her.

Stopped by Public Storage on Harry Hines today as, I was need of a great deal on storage. Brandy and Morgan gave me a quick overview of the Public Storage policies and facilities. Climate controlled and LARGE storage areas plus they had a great promotion! Quick service and AWESOME customer service from Brandy and Morgan! For your storage needs in the Uptown area this is the Public Storage location for you. Cheers!

Arianna was very helpful and pleasant. Couldn't have been better.

Morgan was super friendly and walked me step by step through the property, it made this process so easy and convenient!

Good customer service and very friendly and caring of customers. Trish is very professional.

Cheryl is a very helpful customer service provider that will go the extra mile to help and please customers.

Trish runs a great team! She's very friendly and hard working.

Morgan is good people she always smiles and makes taking my payments easy.

TRISH WAS AMAZING... SHE HELPED ME UNDERSTAND THE BILLING PROCESS! PUBLIC STORAGE IS LUCKY TO HAVE HER!!!

My name is Stephanie and I love this Public Storage. The staff is consistent with delivery quality. TRISH is the manager and demonstrates superior management skills and dedication to keeping the storage Clean****and safe. Special Thanks to all the staff who made my move and visits fun and tolerable. I travel from Irving to Dallas. I guess having the best...is a choice. See you all soon. Come meet greet and judge for yourself.

I rented multiple storage units at this location over several months. From start to finish, Trish provided outstanding service to me and my family!! She is not only extremely professional but also very helpful and knowledgable. Trish made our whole experience so easy and we are so grateful to have worked with her. Thank you Trish!!!

Cheryl was extremely helpful and friendly. We really appreciate the great customer care and attention to detail.

I would give this place ZERO stars if I could! Do NOT rent a storage unit here...trust me. I don't care about the high reviews online (that got me) or their pitch that it is a newer location. It may have only been built in 2016/17, but there is a severe domestic roach problem on the third floor (that I know of; there may be other floors also), and Public Storage has been SLOW to respond. As gross, widespread, and serious as the problem is, the company personnel have acted detached and unconcerned during the complaint process. And, once they actually have gotten around to responding, they have been extremely uncaring and incompetent in doing so (the property manager there, Trish, in particular was very unempathic and rude). I pride myself on being a reasonable person, and rarely am a disgruntled customer, but this is unacceptable. The company has NO regard for the health and condition of the property of its customers in this roach infested location. I have been dealing with this for approximately TWO MONTHS and followed every proper chain of command (from the staff employees to the district manager), as well as paid for my unit on time EVERY month, so they will have NO excuses, yet they still have NOT rectified anything (in spite of claiming they have/will). I have photo documentation and extensive notes that I forwarded to the BBB, because all they care about is the meeting their numbers (I had a manager tell me one time that the staff members were too busy to check the floor for ROACHES because they rented 5 units that day, which is a lot. WHO CARES WHEN YOU HAVE A SEVERE PROBLEM GOING ON?!!!) I will continue to pursue a reasonable resolution, but in the interim, I hope no one else will have to experience this disgusting and unsanitary inconvenience! Lastly, there are people living in the units. Staff will deny it, but I have seen it myself and even had a lady ask my friend for change and tell us she was homeless while sitting in her unit. People stay leave past 9pm too...security is a joke. My friend jokingly (at my expense :-/) calls this location the Roach Motel. RUN!

Clean and very reasonably priced

I been having my storage here for a while now I like well lit bathrooms are clean most of the time sometimes there not climate controlled cameras on property hours are convenient though not 24 hour access, staff are nice there is also staff that live on property as well so u feel ur property is safe there.

Morgan did a wonderful wonderful job walking us through the entire process. If there were 6 stars to give I would give the 6. She was so courteous and helpful. Very knowledgeable. Place is so neatly kept and clean. We highly recommend this storage place. Trisha was very helpful as well.

Trish always gives great customer service experience. And I appreciate the staff.

The staff is extremely attentive. I had an emergency and they helped me out. The manager, Trish, came in from home to help. I honestly cannot be more thankful!

Stacy and Morgan were exceptional! They made everything easy and simple for me. Very nice facility. CLEAN!

Cheryl was patient, informative and got us in and out in no time! Thanks Cheryl for awesome service!

Trish is amazing, knowledgeable and so helpful. Her personality made renting a unit stress free and quick.

Trish, the manager on site at this facility is so nice. She really keeps this place in tip top shape. The whole staff here is so awesome. If you need a place to store your things, this is the place. It’s so nice and clean. Come here and ask for Trish!

Amazing customer service! It seems like what I consider above and beyond, they consider routine! Making a reservation online was a piece of cake. When I arrived to secure my storage space, I was greeted with courtesy and kindness. Having never rented a storage space before, I was unsure of how the process unfolds, but Trish walked me through everything step by step and explained it so easily and completely I was reassured that I made the correct decision when choosing Public Storage. The price was a little higher than I had anticipated, but that’s easily overlooked when the customer service is of this high caliber. I also thought it was really neat that my code only gives me access to the floor my climate controlled unit is located so I don’t have to worry about just anyone with a code wandering around the building in places they have no business. And speaking of business, having restrooms available throughout the building was especially nice. While I may not have very much experience when it comes to renting storage units, it’s clear that Trish and everyone else at Public Storage have experience in spades and are more than happy to ensure you get exactly what you need. Even $3000 worth of insurance only cost me $11! And if you need any packing supplies look no further, they have that too! Thank you Trish for taking away one stressful situation from me so I can be free to stress out about everything else! 🤣 I 110% recommend Public Storage to anyone in need of storing their valuables!

Morgan helped me out and she was so nice and friendly! She made the whole process so easy, definitely the best customer service I’ve ever gotten at any storage rental place I’ve been to. Highly recommend!

Just rented a unit. There were two girls there (Brandy and Morgan). Even though I came in right at closing, they were VERY courteous and happy to help. I hope they're there every time I go. They had a great attitude, and you could tell made a good team. Please make sure both are there 100% of open hours from now on. Thanks in advance.

Trish was awesome! Everything from check in to check out! Easy and fast

Cheryl was great at touring me around the facility and giving me the best options! Great customer service and attitude!

Cheryl has a very professional demeanor and knows her stuff!

Give good customer service great workers

Morgan greeted me warmly when I came in and gave me an easy breakdown of my bill even though I rent elsewhere.

Trish is amazing! She always handles her business and treats her customers like family!

This is the best self storage in Dallas. Staff is helpful and friendly. By far the cleanest facility as well.

Trish and Morgan take great care of all their customers. This is the best storage facility around for price, size and customer service.

Morgan took her time to thoroughly explain the sign-up process. Also, she gave me important details about the unit and property. I felt like I was an apartment tour. Haha. Public Storage is the PERFECT place to store your property.

This facility has a great team running it! Morgan and Trish are almost always here and they are who I go to if I have any issues at all. I highly recommend asking to speak with one of them if you ever have any questions. This Public Storage is always so clean and well lit.

My experience at Public Storage is awesome! I have had a unit here for going on 2yrs. I now have 2 units.Trish and her crew are awesome. I'm at the Harry Hines address in Dallas TX Debra A Zemla

My experience at the move in to this public storage with Trish has been incredibly more progressive than I could have hoped for, she has immeasurably made the transitional process from my rendezvous to the place I'm at now has been the exact solution to my needs at consolidating

We've been renting here for over a year and we were extremely happy and recommended the space to several friends and neighbors... that all changed recently. On our last three visits we have been completely unable to find a cart. The cart is massively important, because it turns ten trips into one, and with my bad back, this is ESSENTIAL. We were told at move-in that they have tons of carts and you'll always be able to find one, which until recently was absolutely true. Lately, we have joined other residents in searching each floor and wasting up to 30 minutes each time unsuccessfully looking for carts, before wasting even more time and risking injury carrying all of our christmas stuff up to the 4th floor by hand. I called the property manager and she said carts have been getting stolen so they lock them up and only check them out during business hours which is 9:30-6:00PM, AKA completely impossible for any of us Dallasites with traditional jobs. I asked why they didn't notify anybody and she didn't have anything to say. During our cart searches, we have met at least 20 other residents frustrated about the cart situation with no idea they've changed their policy. I pointed out that there are security cameras everywhere and we were told there is an on-site security person at all times, so how could they not track down the unit number or license plate number of whoever is stealing carts? Again, she didn't have an answer. I called corporate and left a voicemail with the district manager and still haven't heard back. Not only is it frustrating to not have carts and for them to have changed the policy without notifying us, but I've lost all faith in their security whatsoever if they can't track down the theft of multiple giant, bright orange carts. I'll be shopping around for another company that will uphold basic amenities presented during move-in.

I kept having trouble setting up my account to pay online. Morgan however helped me set my account no problem. Great service from Morgan

Good luck finding a cart. We are on the high rent side and there was one cart on weekday and no customers were in the building. There were five when we moved in.. If someone were going to rent somewhere and you need a cart I would check out the cart situation before you actually pay. I have told the staff numerous times but it is the corporate team who make the financial decisions and decide whether to provide carts. Otherwise units are fine.

Ariana was very helpful..

Arianna is very good when she is helping you very good service

I received excellent customer service from Arianna. Your company is lucky to have such a great employee.

Ty so much Beth. You were awesome... so helpful, patient and kind. You’ve truly helped me through one of the most difficult points of my life...

Deborah was extremely helpful and professional. Thank you.

Morgan is the absolute best! She helped us sort through our needs and figure out what size storage space we needed of the two we were debating. She did not at all pressure us into making a decision which was awesome because we’re already stressed out enough with moving. As well as being up there in the day when were supposed to be asleep because we work nights. The best part is she was extremely personable and knowledgeable and I cannot stress this enough she gave information without it being a hard sale. I truly respect that. As for the location itself this is the nicest storage facility I have ever seen and I have had my fair share of storage unit. The prices are actually reasonable for what you get as well as the fact that they do have restrooms on the each floor which is extremely helpful when you are trying to sort through your stuff. :)

As far as Public Storage places go, this place is really nice! There are definitely homeless people living here, but it really is actually a very nice place that cleans frequently. They also keep the AC high which is handy on moving day when you're working up a sweat.

Morgan was a complete joy to be around and really worked with me and assured me that this was the perfect storage solution for me. Great customer service!

Trish is experienced, knowledgeable and friendly. She made the process fast and EASY. Morgan is a great addition to the PS Team. I love this facility. Great location, great staff, great deals!

I worked with Trish who was very nice to work with. She went out of her way to make sure i was satisfied.

Maria and Cody were very helpful, warm and welcoming and didn't mind showing me around. The move-in special was a big plus which was $25.00 because I was in a crunch with money and need something very quickly. Updated 9/30 Morgan was very polite and helpful with my transfer to a smaller storage unit. She answered all of my questions.

Trish Is Incredible. This is a great facility!!!!

Trish Is Awsome!!!

been storing at this facility for over a year. DEBORAH most recently helped me in changing my storage unit as I needed to downsize. Her customer service was OUTSTANDING!!!

We had a very easy move-in experience and were impressed with how efficient everything was. All in, the check in and move in process took us ~30 minutes. Brenda was super helpful and made sure we had any and all questions answered!

Nice facility! Great customer service from Cody Morris.

I had the pleasure of working with Brenda today. She was very helpful and made the process quick and easy. On top of that, she was very friendly, and and a delight to work with. I will definitely recommend this public storage location to others based on my experience with Brenda.

Trish did her thang.. I got lost in the maze to get out.. called her up... She wasnin the third floor in no time.. to save me from this concrete maze!! Thanx Again Trish

Very clean property! Customer service was excellent! Trish is awesome and made my move very smooth!

Property is clean, easy to navigate, great prices, and Deborah, who helped me, was great!

Great place for your storage, clean, reasonable prices, nice office staff, the best storage facility by far.

Can I go into my storage after closing hours

Deborah made the transfer hassle free, incredibly easy proving excellent customer service. This location is perfect for city dwellers.

Deborah was super helpful and sweet. She made this stressful process so easy. She’s such a wonderful employee

I sincerely enjoyed my assistance I received from Deborah. She was very professional throughout the process, I am looking forward to my experience with this location.

Deborah was very helpful and made moving a breeze!

Deborah was amazing!! Moving in was smooth and easy!

I was charged a late fee $20 and another fee of $57 because for not paying rent on the first. I made payment on the 2nd of the month.

Was a very smooth process. Austen did a great job showing us the facility and explaining the details. The carts they had available made the moving process so much easier as well.

Nicole took care of me when I rented my unit. She was amazing, and took care of my reservation setting me up perfectly!

Great clean updated storage!

Thank you to Tammy for being so helpful with my storage needs. Excellent facilities.

Great service! Nicole was especially super helpful! Wonderful person, easy to move in, easy to sign up. Always check the promos online FIRST. Always have good rates online.

Tammy was a great help to me today. Thanks Tammy!

Cody was great and wall approved by Bruce Robinson

First time storage renter and Tammy walked through the proceess with me and made sure I understand everything!

Very good service. Come down and talk to Tammy. She will set you up in a hurry.

Great service! Quick and straightforward info about the property and units. Very clean and new looking facility in a safe area. Thanks to Austen for helping me.

I know my stuff is safe here

Cody is such a happy person and has the best customer service I’ve seen in a long time. This is my first renting a storage and she had answers to every question I had, so I felt very confident in my decision.

Austen was crisp and informative. He answered each question I posed, and the answers made it clear that the process was easy and convenient. The storage space was what you’d expect - if you expected new, clean, climate-controlled, and well-maintained.

Great location! Amber and Gary were very helpful in making my moving in/out transition very easy. I recommend this place to anyone looking to store their personal property. Easy access and very clean.