Ericka is the best ! She helped me out with my storage.
Erica and Everyone who has ever served me at this property (MARSH&ROSEMEADE) have been phenomenal! Keep up the great service.
I had a fantastic experience at Public Storage, and they really saved my holiday season. I lost my key to the unit right when I needed to grab my Christmas decorations, and I was pretty sure I’d be out of luck. But Ericka and the team went above and beyond to help me out. They were so kind and efficient in getting me sorted with a new key and making sure I could access my stuff in time. Thanks to them, I got everything I needed and was able to enjoy the holidays stress-free. Five stars for AMAZING customer service!
If they had six stars I would give them six! Very easy and affordable! Thanks a lot Public Storage!
Awesome location and service. Thank you Ericka for being so helpful in the office and promptly taking care of our needs. We appreciate your service.
Ericka was great! Good times!!!
Fixed my broken lock
Thank you so much for the service 💪
Ericka very sweet and very helpful, fast prosses 😊
Great customer service from the office team. Clean and secure facility.
Ericka was a huge help and made it very easy to get my storage space set up :)
Erica was very very helpful and a really sweet person. Thank you for having some one who has wonderful customer service.
Ericka has been very helpful, she’s also has great customer service skills.
Erica is WONDERFUL!!!! She really cares about people and their property and is willing to do whatever it takes to help you out! She really made my day! :)
As far as storage facilities go this place is great. The staff is always super helpful. Especially Mrs. Ericka she is the nicest most understanding manager I’ve dealt with in a while. DEFINITELY RECOMMEND
Gerald was very patient and knowledgeable. He helped me rent a space and was very friendly
Very impressed with this Storage facility. Erica was very friendly, patient and helpful. She was very courteous and answered all my questions. She made the entire process hassle free. Great prices, nice staff and great place. 5 stars and would highly recommend to anyone.
Public storage is great. The one on Marsh is so convenient. Gerald the property manager was so helpful.
Ericka helped out tremendously!
Ericka was great ! Thank you for patience and understanding
Ericka was awesome and very helpful! Made sure we understood everything and gave us all the info we needed!
Excellent service. Thank you Ericka!
getting the agreement in place was very seamless and I had no issues. I’m taking two stars off of this updated review. because
It’s a completely computerized system and the fact that the code in the app and the code they gave me matched, but still wouldn’t let me access the facility or unit with my first truckload for storage is more than a little aggravating.
No one was onsite, no sign in the window, and the number in the app goes to a voicemail box.
Luckily the number on the door worked and they were able to assist - but that doesn’t excuse the lack of continuity or poor experience.
Update: Local store manager contacted me (great customer service!) and I’ve changed this to 5 stars.
Ericka was very helpful and everything went smoothly with getting a storage unit reserved.
Excellent services les recommended carlos!
Erika and Ian were such great help, I couldn’t get in our out with the code I received and they helped me change it.
Erika was very helpful with our storage very kind and
Ericka is great and so glad I got to work with her, very nice and respectful! Helped me out a lot!
Erica? Erika? Ericka? Was very helpful with looking at the stores within the area! She was very kind and patient with me with all my questions. Definitely can recommend this store for anyone wanting to rent!
Ericka was super helpful and kind while I had a storage at public storage!
It was a pleasure to have had Ericka assist me today. She had a smile, she was personable, and very helpful. Thank you, Ericka.
Carlos help in my time of need from dirty shipping company who lied about shipping my car. Great customer service.
I LOVE HOW MR ROBERT GOT ME RIGHT REAL QUICK HE MADE ME FEEL LIKE HOME HE ANSWER ALL MY QUESTION HE FOUND ME THE PERFECT UNIT GOT ME OUT IN NO TIME ALL IT TOOK 5 MINS AN I WAS DONE HIS CUSTOMER SERVICE WAS SO AMAZING I JUST LOVE HIM HE VIBE WITH US LIKE HE KNEW US THANK YOU AGAIN FOR YOUR SERVICE 🤞🏾
Ericka helped us out at this facility and she was amazing! She saved us hours in our busy day! This facility was very helpful and got us out the door quickly.
It's also a very clean facility.
The best experience I've had at a storage place so far thanks to Ericka
I talked to someone name Robert and he was so helpful. Thank you Robert for your help
The staff are very friendly and welcoming.
Erica was so Helpful and nice!!! 10/10 experience!
Ericka was amazing!! She helped me get setup on auto draft and answered all my questions.
Ericka, a great manager of this property has been exceptionally helpful and kind. Her knowledge of storage rental and competitive prices within this region made making a decision to rent here was spot-on!
Ericka was terrific she helped me out allot great customer service
Ericka es una excelente trabajadora! Es muy amable y muy servicial! Y siempre resuelve todas mis dudas.
Great service the person who attended me was very friendly and helpful
Tkeyah was very professional, friendly, and very knowledgeable. 11/10 service.
Erika was so helpful and great
The woman that worked with me today was awesome her name is Tkeyah ....
Excellent Service!!!! Tkeyah Was Great With everything!!
Tkayah was very helpful fast and friendly service
Erica helped out with everything and answered all my questions. She is amazing and I couldn't ask for anyone else to help me. If you ever go here ask for Erica!!!
Ericka was so helpful, kind, and understanding. She answered every question I had. Her customer service skills are top of the line!
Erica was the biggest help today!! Thanks!!
Amazing team! Great facility!
Erika was so helpful and nice! She made moving out of my mother's storage very easy. I highly suggest this facility!
Ericka at the Marsh location has some of the best customer service around. I recommend her anytime!
Tom and Erika are super good associates!Very helpful and informative about the storage place. Thanks, Aloha Janes
Great service today. Thank you!!!
My experience at Public Storage on Marsh Lane with Ericka was very good. She was knowledgeable, efficient and friendly. I appreciate it.
I was given great care and assistance at the 3750 Marsh Street, Carrollton location! Thank you, Ericka.
Excellent service and a really decent price and very professional.
Ericka was very professional, friendly & very informative.
OMG, Ms. Ericka was such a breath of fresh air. My friend and I came into the office to make a payment on her storage at the very last minute. Ms. Ericka was very professional and extremely accommodating. After such an unpleasant afternoon it sure made my evening. Just knowing great customer service is STILL ALIVE!!!. THANK YOUUU MS. ERICKA
Excellent in all ways! Thank you so much.
Excellent service from Erica!
My experience here today was amazing! I’m moving this week and needed a storage space last minute. I received a promotional of $1 plus $29 as a first time customer and Erica was extremely helpful and sweet!
Great service Robert was friendly and super helpful
Had a least at one place, but didn’t like, so went to Public Storage. They were great, Erica was extremely professional and courteous, answered all of my questions, and helped me find a great unit!
Absolute amazing customer service from the lady at the front desk. She was very considerate in helping me to locate my unit on property, friendly, and approachable. I am a happy customer! 😎
Good customer service.Ericka was Very helpful..
Mr Erika is a wonderful representative
Suuuuuuuper great service from Ericka! She was able to help change my email where others couldn’t, AND helped me lower my rate! Thank you so much!
People in the office know what they’re doing. Great place to come and store your things.
Ericka at the Marsh lane Public storage location was amazing! Great customer service!!!
Great public storage. Ericka was very nice to us, great customer service.
Donald was great with helping me with all my storage needs. I would recommend this storage to family and friends
Awesome location! Super customer service! Robert is the best🤩
Robert was very friendly and helpful. very kind.
Robert was a great help. Thank you for being there for me.
Robert was extremely helpful and great customer service!!
Yessi was great she really help me out today, great location to store your furniture
Robert was very helpful in finding me an appropriate storage unit and explaining the price structure.
Tewana was great! Easy process
Clean spaces and very helpful staff.
Great experience from beginning to end. I will definitely use their services in the future again. Yessi was very professional and had the best customer service!!!
We have been renting units from this location for many years. We have never had any problems and are always met with courtesy and kindness from the on site manager Veronica, she’s the best! I highly recommend this public storage location
Rebecca watkins
Had the pleasure of being assisted by Willie, who was on his first day at the job! Commendations to his outstanding service. He ensured that I secured the best spot for my storage unit, and explained everything clearly. Friendly, well-informed people that will take care of you over here.
I use the wrong storage and was terrified I had lost all my belongings but thanks to VERO an employee on Marsh public storage was able to locate my belongings and helped me to get my account accurate and paid. So grateful for her support and help. If you ever need a storage go to Public Storage on Marsh and Rosemeade. She’s great on customer service and knowledgeable on the storage space. Very Professional
Muy bueno trabajo muy amables
Veronica is awesome!.helped me know I was behind when I thought my payment went through.also gave me tips on how to better maintain my storage.thank you!
Customer service was very good and pleasant. Me experience was good. I was taken care of and got a great deal on my storage unit. Thank you
Ask for Veronica she will help you with storage.
The lady was so professional, kind and perfect
Veronica was very helpful when I got locked out of the building and couldn't lock my unit. Kept my stuff safe and sound until I could get back to put my lock back on.
There was a little hiccup in the beginning but Vero made it right and then some! Def love the customer service!
Justin is great. Has a positive attitude, extremely helpful. He makes you feel like you are all that matters.
The staff was wonderful and very helpful
Really clean and the staff is so friendly
Candie was great help in completing my rental.
I came in on a very stressful situation. Initially I did not want to have to deal with standing at a desk to get this done , but luckily I had Hunter helping me! He was nice , had every piece of information for me, and turns out it was his 1st day! Which I didn’t even know till I was leaving. Alex and hunter got me everything I needed and had me on my way in no time at all! Would recommend this location to everyone needing storage space!
Valerie and Ed at the public storage in Carrollton on Marsh Lane were extremely helpful and had excellent attitudes, I highly recommend them.
Excellent and professional management.
Valerie was amazing. I walked in with a specific request within 5 minutes she had me all setup. I will personally say this is the best experience I have had in a long time from a customer service perspective. I will give her 10 out of 10
Just left this place close to closing time Valerie was AMAZING! This was my first time getting a storage she extended herself and was very patient! Most definitely recommend her she went the extra mile for us and smiled the entire time! Thank you sooooo much 10/10 highly recommend!
Best storage place in town
This is review 2 of 2.
On the other hand, I met Jennifer while she was on property duty recently (one of the few times I had seen someone other than renters) and I have to give her props for her professionalism, friendliness and eagerness to provide service. Additionally, I met Valerie and, although the interactions were very brief, I got the same vibe of professionalism and interest to improve the customer experience from her as well. For this reason, I am giving 5 stars
I hope, as the new manager, Valerie will address the concerns mentioned in my first rating. .
Valerie was so nice she help me out she made sure I was help I really appreciated her for anything she done for me she took her time found me sound I needed I highly recommend her on every thanks Valerie
Easiest transaction without personal interaction I've ever had by far. Easy to find unit and love that they have ramps and stairs, the ramps are a major help. I like the security door as well. The app makes things much easier too.
Kelsea was very helpful and full of life. Very helpful and nice. Great personality and service!
Kelisa was So helpful went above and beyond to make sure we have everything we need her customer service skills are great and her personality and brightness is also appealing keep up the great work girl
Kelesa was great! Love her personality and she made my transition very smooth.
Nicole is very professional and helpful. Customer service off the charts!!🔥
Kelesa have been top notch and her customer is awesome if your every In need of a place to store
anything public storage at Marsh Lane & Rosemead rd
Great customer service! Kelesa was very helpful! Thank You
Even after having ‘a very delinquent’ account. Skye here helped out in every single way possible, answering all questions I had, helping process all my outstanding balances. Very based and personable. I’ve only run into friendly staff and have received good service from Public Storage but Skye takes the cake, staying on the line waiting to confirm for emails to arrive, the works. 10/10, 5-stars out of 5-stars
Great attitude Kelesa did her best to help me. Thank you for great service
Kelesa was awesome. Best service I have ever had. She is a jewel!!
Nicole was pleasant, patient and helpful. Thank you!
Easy signup and easy no hassle access.
Today I went to rent a space and the Manager Kelesa helped me. She was very kind, respectful, and was willing to work with me. the service was great and i highly recommend.
Kelesa and Nicole were phenomenal. They truly represent what customer service is all about. Kelesa went out here to way to take care of needs. She really knows her process and was very informative. I was already having a rough day and they made it better for me.
Kelesa is the most amazing helpful kind
Consultant!! She helped me so much!!
Best help ever!
Nicole is also very nice and helpful
Kelesa is the best very helpful,friendiy
Best place I’ve ever had a storage unit at hands down!
The most painless and friendly experience of getting storage with the manager, Kelesa! We got an amazing deal and it was super easy to see the room and get the key super fast! I highly recommend this storage place!