Public Storage Self-Storage Units at 3111 Keller Springs Rd, Carrollton, TX

Overpriced. I am having to pay $120 for 5x 8 not claimant controlled, outdoor unit, because I am a existing customer who has been with the same facility for 6 years, due to and I quote the service rep “ supply and demand increases market value” yet I can go online and get the same unit as a new customer for $30 a month. Make it make sense.

Sara was amazing’! She helped me transfer my unit to a bigger unit ! Customer service was amazing and the units are clean

Thank you Sara for making my purchase easy as pie!

Jason is Awesome experience each and every time I visit the location and I’m a long term customer

WHAT A HORRIBLE EXPERIENCE...WHEN I FIRST MOVED IN THE MANAGER JASON DID NOT KNOW WHICH STORAGE UNITS HAD LIGHTS IN THEM..WELL COME TO FIND OUT ALL LARGE UNITS DO HAVE ELECTRICITY IN THEM...THEN AFTER VIEWING THE UNIT IT DID NOT HAVE A LIGH BULB IN IT SO THE MANAGER TOLD ME TO GO TO WALMART AND GET A LIGHT BULB WHICH I DID AND HAD TO PLACE IT IN THE SOCKET MYSELF THEN WHEN I WENT BACK TO THE MANAGER'S OFFICE HE SAID HE FINALLY FOUND A LIGHT BULB TO PUT IN WHICH I INDICATED TO HIM THAT I WENT TO WALMART AND BOUGHT ONE ALREADY AND INSTALLED IT...WOULDN'T YOU THINK THAT A GOOD MANAGER WOULD ALREADY HAVE EXTRA LIGHT BULBS IN HIS OFFICE AND KNOW HE HAS THEM BEFORE SAYING TO A CUSTOMER THAT I NEED TO GO BUY ONE WHICH I WAS NEVER COMPENSATED FOR BUYING IT AND THE GAS AND TIME I SPENT GOING TO GET A LIGHT BULB...THEN WHEN MOVING OUT THERE WAS SOMETHING WRONG WITH THE GATE IT WOULD NOT OPEN TOLD ME TO GO TO THE BACK AND USE THE APP TO OPEN IT....WHEN I ASKED FOR HIS SUPERVISOR'S NUMBER HE SAID HE COULDN'T GIVE IT OUT ...WELL THANK THE LORD I HAD SPOKE TO HER BEFORE ABOUT THIS MANAGER AND I SAVED HER NUMBER IN MY PHONE ...WELL I CALLED HER AND TOLD HER THE PROBLEM AND DURING THE TIME I CALLED HER THE MANAGER MOVED THE GATE SO CUSTOMERS COULD GO THRU IT..SO WHY COULDN'T HE DO THAT IN THE BEGINNING ...EVERY TIME I WENT TO THE OFFICE HE WAS NEVER IN THE OFFICE AND NEVER LEFT A TIME WHEN HE WAS RETURNING AND ALWAYS FOUND SEVERAL PEOPLE OUTSIDE WONDERING WHERE HE WAS....WE NEVER KNEW WHERE HE WAS ....HE WASN'T ON THE GROUNDS HE MAY HAVE BEEN HIDING UP IN HIS APT. SINCE HE LIVES ON SITE....SO GLAD I MOVED OUT OF THIS HORRID PLACE AND ADVISE PEOPLE OF THE MANAGER WHO IS NOT DOING HIS JOB!!!!!

I would advise against renting a storage here. My unit is infested with rats. I mean tons of rats. They don't seem to be concerned with containing them . Also, the staff here is extremely rude. I just got my storage a couple days ago. I was approached by an employee this morning who demanded to know why I was on property and told me I had to l "get the **** off property immediately. " Because it was past access hours. I requested 24 hour access as I was on a tight deadline and I was just trying to get moved in. They refused to give me temporary 24 hour access so I was forced to block the gate with a piece of luggage to keep it from closing. I finally got moved in and now they are throwing me out. totally unprofessional. Additionally, I was accused of defecating on property, stealing locks from other units, and causing damage to the inside of a storage unit amongst other things. My advise would be to take your business elsewhere. There are plenty of Self-storage facilities to choose from . Stay away from this place.

Sara's customer service is unmatched. I rent at different Public Storage locations because I like the service but this location on Keller Springs really stands out. Thank you for making our move very easy, Sara.

Great customer service.Sandra helped me with the lock removal process and answered all my questions!

Pleasant experience with Jason at the Keller springs location. Assisted me in reserving my unit. He knows his job and made me feel acknowledged. Well done Sir. Excellent customer service.

Help was great

First time coming public storage Jason helped me with everything I needed thank you.

Jason was very helpful today very on point thanks Jason.

I’m giving 2 stars to be a NICE. Probably deserves one. They don’t “keep keys” so when my movers gave them keys , they didn’t hold them at all and didn’t even let me know so I had to call a locksmith which costed me $125. And when moving my stuff out I asked for help moving a couch they with an attitude just said no. They don’t have vans or any assistance whatsoever . The people at the desk are barely there and it’s difficult to reach people with the phone line. Overall bad experience .

Jason the manager is a dedicated employee and keeps this facility clean. He is outstanding! Professional, knowledgeable, personable, patient, kind and always there to assist with a smile! Thank you Jason, you ROCK!! ⭐️⭐️⭐️⭐️⭐️

Jason was so helpful

Most convenient storage in town. Jason always helps us when we need things or just have questions !

Jason is very helpful as he’s always been.

Jason was great - he was very patient, kind & helpful to me.

In and out !

I had been with this public storage for over two years, the entire time Jason the manager of this property has been incredibly kind and helpful to me. He went out of his way to go out and confirm that my large unit was cleared out by the company I hired properly to help me feel better and secure knowing I wouldn’t be charged another month’s rent.

On 4/27/24 Jason walked me thru the process by phone on my reservation. He explained the entire process from monthly fees including insurance and gate code and was professional and patient till all was complete. He represents Public Storage at its highest. Definitely feel good about doing business with this location due to Jason. Thank you Jason!

I got scammed out of $80 I will never use public storage again No one to reach out to on weekends for help Not to mention another $44 for my U-Haul ! Either you have what I need or you don’t Don’t take customers money and say this is all we have !

UPDATE: Public Storage notified me that they went up $48.00 on my unit. Looking at other Storage facilities and seeing better options for larger units. The 5 star review is strictly for Jason the manager. I have rented at this facility for 12 years. Jason has always been professional, kind, patient, personable and very knowledgeable. He goes the EXTRA mile! His customer service skills are spot on even with individuals in various scenarios. I wish he would come to work at my property management company. Jason is an asset!! Since Public Storage has taken over not happy about 1 of the payment options I have been used to for the past 12 years has been removed. It's made it a bit inconvenient for me!! Again Jason ROCKS!!

Jason is very professional and knowledgeable. The storage space and facility is very clean.Overall quality service and experience. I would highly recommend Simply self storage to friends and family.

Jason was great in assisting me with getting a storage unit!

Great experience, nice and quick!

Mister flores the supervisor Wade awesome He helps me from a-z. Very good people I will recommend this place Thanks simply self storage

Jason was super helpful in securing a storage unit. I received a thorough tour and great service!

Great Customer Service! I was in and out in no time and storage space was perfect for my moving needs! Thank you Simply Self Storage!

Great and helpful staff.

We got here as the doors open Jason was so helpful and friendly. He helped us through the whole process since we had a reservation our rental was cheaper so he fixed that for us. Great place great customer service hard to find now days

Jason made the process very easy and quick! I highly recommend!

Friendly and fast.

Perfect.

Fast, easy and clean! Great service over all!!

Quick and easy to rent. Staff is very friendly and helpful.

Ask for Jason Flores !! He is SUPER HELPFUL!!!! The location is safe, clean and has both non climate and climate controlled units!!!! 5 star service all around !!

Jason provided excellent service getting me a storage unit which met my needs. The facility is super clean and accessible.

Just rented a unit and wonderful service, Jason and Jacob were very friendly and help me immensely. Highly recommended

Jason, the store manager, is amazing! So helpful and kind. Highly recommend this storage facility to others. Excellent customer service.

Did a walk-in visit to the Keller Springs- Carrolton location. The place is very clean and well maintained. The mgr. Jason Flores was very professional and helpful. He made great suggestions and helped us find the best unit for our needs. Highly recommend Simply Self Storage and this location for your storage needs!!

I went there to pick up a leather couch and love seat. The staff there was very friendly, and they loaded my purchase with caution and care. I strapped it down and headed for home.

✴️✴️✴️✴️✴️ This place was highly recommend

Safe, clean, convenient and affordable. Staff are very helpful and friendly. Thanks guys!

I feel as if they charge far to much for what you get.

Great customer service

Jason was very helpful and gave me a lot info on the property and storage unit I rented. Highly recommend

This place is great. East to get into. Easily secure. One time, I was moving stuff over, and I called for an extra hand help moving a desk, and they sent over someone to help me out, for free. Awesome!

Great place! It was my first time renting a storage unit and Jason was very informative, friendly, and answered all of my questions! Overall building looked well taken care of and secure. Glad I chose this place :)

Nice experience with Jacob. He gives a good service very satisfying.

Nice place!

Great Storage, Super Clean!

Very professional and courteous. Hassle free.

Great service, very friendly staff……

This place is very clean and safe, and Jacob did a great job answering all my questions. Highly recommend!

Jason was very nice and helpful. Was in and out so fast! I will recommend this place! Awesome customer service!

These Folks are A1,Means alot in today's World...Thank you so much🙂

Jacob was so helpful! He eased a lot of my storage stress during my move!

Jason is very helpful. He is professional and quick to get everything set up seamlessly! Highly recommend!

Jason has been a huge help with multiple storage units

I went with a friend of mine. They're clean and well maintained. There's 24 hr access and plenty of lighting so you don't have to worry about someone lurking around the corner. I liked that the public restrooms are accessible even after the office is closed. They would have received 5 stars but a couple of employees there weren't very customer friendly. I worked retail many years and what I saw was far from good customer service. But like I said I was just an observer it's my friends storage facility not mine.

This is the best storage facility ever great prices

Clean, well priced, and convenient. Can’t ask for much more

Jason was very helpful and took the time to help us find the right fit for what we needed. We had 2 storages, one at a different place but after him taking the time to explain and help us make the right decision on how big of a storage we really needed, Plus the 2 full month free it was an easy decision. I would highly recommend Jason at Simply Storage.

Great place

They are the best thanks Jason. I'm on my last legs y'all, if you got some extra coin and you can help me out with it, I had to file for disability, and on my birthday of all days. I don't want to lose my fridge or my mom's stuff that I have been holding on to for the grand kids. If you can, do. If you can't then it's all good. God Bless

Stephanie was awesome great customer service

Management is wonderful!

Very friendly staff and helpful to get me the unit i needed.

Great experience. Easy process. Knowledgeable and friendly staff.

Tight space