Public Storage Self-Storage Units at 4101 N Josey Lane, Carrollton, TX

Worst storage experience ever

Got some bad news about a recent storm. There was flooding all through the section of the building our household belongings are in. We met with one of the managers there, Veronica, who was very good to us while we inspected our things. As it turns out, our unit did not get flooded. The bad news is that we are having to evacuate so they can do reparations on the building. Veronica found us a new unit of the same size with climate control at a nearby location. She even shopped around a bit to make sure we were getting the best price possible. They are also providing movers to help us load and unload our stored items, which include some heavy furniture. Although the truck rental is on us, the offer to waive our first month at the new unit will more than compensate for that. Thank you, Veronica. Take care. I know this is a hectic month for everyone there.

AVOID!!!!! NOT a good experience! Gave move in date, got confirmation of move out date, followed instructions (with still two weeks left in pre-paid month), account was still charged on the next billing date AFTER we moved out! Have been trying to get this taken care of for a week....HARD to get a live person at corporate CUSTOMER SERVICE....each time they say that they have "expedited it to the supervisors", I am told I will hear back from someone within 48 hours....STILL WAITING. I am now calling every day wanting to get our $400 back!!!! At the Josey location we were at, when we moved in to climate control units, A/C was broken for almost 2 months (moved in July), door code closest to our unit did not work until we moved out (six months later)! We were told that the property manager who had been living on property had not taken care of things....this location then became a "KIOSK" ONLY property. This has NOT been a good experience.

Watch out for their "non-refundable" fees and their shady business practices. Rented a unit online, then cancelled before moving in. They only refunded part of the initial rent/fee amount. Then the bank got the rest after I disputed it-but that wasn't the end. Corporate just charged us again for their admin fee after the dispute, didn't notify us, and turned it over to a collection agency. Really? Stay away from this company!

Great customer service. It is easy and fast to reserve a storage. Very convenient kiosk for any questions can be answered.

I rented a unit for the first time. Someone placed a lock on it. The staff just happened to be there and cut the lock off for me! Strong work!

Price was raised quite substantially a few months after move in. No longer needed the storage so I cancelled on the App and now I'm getting demand letters for late storage payments and saying they are going to take possession of my belongings even though everything is moved out. I even spoke with someone on the phone to tell them we moved out and gave notice via their App but they are still sending me threatening emails.

I've had a couple of storage units and every year they cut out their discounts and then up the price thinking you're stuck and we found this place and man they're awesome they don't jack their prices up every week it's really clean I love them!

Very helpful and friendly!

Whoever the lady is for this site is petty. They never answer the phone unless you have a late fee or need to make a payment but if you need help or trying to move out she’s nowhere by the phone nor in the office. She was even rude to my mother after she left her space the lady went ahead and called her telling her she next pay next month rent after leaving.

Called to see if we couldn't get a couple of different storage units,but the lady on the phone was so rude that we decided to go somewhere else

First time renting storage unit and holly always great. In taking care of the property and answering any questions

I’ll give this place a 3 star because it’s very convenient for me. But came at 6pm on January 5th, 2023 and was able to get in the gate but all of the doors for my unit are locked and can’t get in. Office is closed. I’m paying too much money to not be able to access my belongings during open hours.