Cheryl was a great help. She was very friendly and took care of all my needs.
Laura Leslie was awesome! So personable and she helped me out with a great spirit! I feel like belongings are safe here.
Laura is the best. This is a great location and clean. If you’re looking for an affordable storage this is it.
Great location. Laura is always so helpful and kind! The facility is always clean as well. Definitely recommend!
Laura is great. Thank you!
Beware. They raise rent every 6 months and really I don’t think they give 30 days notice. They do not give current customers the same deal as a new customer. Life Storage is the perfect example of “ Price Gouging “.
I pay way too much money for this place. My phone can’t open gates or doors. There are access doors locked by keypad, but there’s a hallway leading to another door that is wide open, no security box. So your stuff isn’t really secure. No onsite restrooms. Big advertising letters on the outside “Climate Controlled.” FALSE ADVERTISING. In building B, 2nd floor, it’s always easily 10 to 20 degrees hotter than the outside temperature. So if you have to store heat-sensitive belongings, it’ll get ruined. I can hardly find carts available to help me move stuff between my vehicle and my unit! There are 0 to be found right now, maybe they take the carts back in the office when they close for the night. Very inconvenient. I would recommend looking for another storage company.
I called and put a storage unit on hold. The lady said that I could drive up there and compare a few other units before choosing on an inside or outside unit. I showed up at four o'clock during normal business hours, and no one was there, I called the number and left a message, and waited over 90 mins during business hours before going online to the self service rental. I filled out the forms online, installed an application on my phone, but still couldn't get inside the storage area. Finally, someone came and opened the door just so I could get to the storage unit. I've called and left another message today to try to get some help accessing the interior.
There's absolutely no customer service.
I cannot even get someone to call me back.
Update:
I received an email today saying they were going to increase my rent $108 dollars a month beginning 9-1-2024. I called and left Laura a vm and she called me right back within 10 minutes and was able to get them to keep the rental rate where it was for the next 3 months. This will save me $324 dollars over the next 90 days. Another example of how great and responsive Laura is!
5 Stars!
Laura was very helpful and knowledgeable in answering all my questions. She took the time to show me the facilities and alleviate any concerns i had about the property. I would 100 % recommend Laura to anyone interested in storage with Public Storage.
Recently acquired a storage unit and had the wonderful opportunity of meeting Laura on a SUPER hot day. Despite her being busy, she offered a hand and a cool bottle of water! Give that woman a raise!
Laura was a great help! Super positive and great customer service! Thanks so much Laura!
Manager on duty today, Linda, 7/22, friendly, helpful, professional. Facility very clean.
Laura is the best! We came in just as she was leaving for the day and she immediately turned around to help us! She was very kind attentive to detail even personally sweeping out our unit to make sure that we were moving into a clean unit! Thanks again Laura I appreciate Great customer service!
Laura is great! Went in to make a payment and she was so friendly, helpful and nice.
Laura at the Bedford location was an angel and she helped me with my move. Thank you Laura and God bless you ❤️🫶🏾
Laura at the Harwood location went above and beyond at helping me out today! I was having trouble with the online reservation and she was able to walk me through it all in person, and even comp-ed me a lock when the one I provided wasn’t the right type to fit on the unit I reserved. Very friendly service and location is safe and easily accessible.
I love this location. Great customer service!!
Wonderful customer service and very helpful
I wanted information about a storage unit. Laura lesslie was a great help . Kind and courtes. Awesome person
Had a very good experience at this storage. The property manager Laura was so nice and helpful!
Caitlin provided excellent customer service and assistance with my storage needs. Thanks for all your help
Excellent service. Property Manager Laura is so nice and personable!
Laura has been very kind and helpful very available. When I needed her help very clean. Units, easy to access and wonderful customer service
Laura is so friendly and always willing to help and provides wonderful customer service! She goes way above and beyond!
Laura is wonderful! She's kind, down to earth, and easy to talk to. I will be a return customer just because of her!
Laura is a wonderful property manager. She is extremely helpful ! She is very informative and very understanding !
Have had a great experience with this location and the staff is always helpful
The staff is very friendly and helpful!!
The property manager was very professional and helpful i will be back Thank you !
Big shout out to the Public storage, for their excellent customer service (Laura) who was very helpful. Thank you for your service, I will be sure to recommend you to family and friends!!!!
Just left public storage at add hardwood in Bedford,tx talk to Laura property manager very courteous and helped me out a lot good location to go to check them out
If i can give this Public storage a 10, I would! Been here almost a year and its been so good. The property manager (Ms.Laura) is phenomenal! She is the best! She has been working with me and understanding every/any issues i have had with my units! I would hate to move out of here when i finally get my new place!
My name is Ashley I just got my storage and so far Laura has been really helpful from showing me how to properly secure my storage as I locked it wrong at first she has been very nice and understanding
Over priced. Not a great experience for me when I visited. Highly recommend some where else.
I'm shopping around for a storage unit stopped in for some prices. Laura was very helpful and funny.
Laura was friendly and helpful. I had quite a questions and she seemed to be very busy but still took the time to answer everyone of them. She definitely knows her storage.
They is a good company to rent from
Laura was friendly and very knowledgeable about the storage process. She helped me every step of the way and provided exceptional customer service.
Laura has the best service friendly and very helpful
Please dont deal with them. They steal days. I paid the move in on January 7 /2024, so the next payment should be on Feb 7. I got notification from them to pay on Feb 3, I had no solution I paid the February. I got another notification to pay on March 1 30$,so they steal 7 days. I called them to solve the issue on march 2, nothing even the lady Laura is not professional and disrespectful. Also they charged me late fees 18$ extra.
Laura was sooooo helpful and answered all my questions!!! She made everything very easy for me!!! Thank you
I went in the front door and I was greeted by Laura.That lady is a hoot. Very friendly and funny too . And the place was very clean. They should definitely hire more people like that lady.
Although it turned out that I didn't need the storage space, Laura was extremely helpful when I was shopping for a unit. She gave me a tour and helped me estimate the size I would need. The property was spotless. I will definitely rent at this location if find I need a storage unit in the future, and recommend it highly to anyone.
Laura was super nice and very helpful!
I was in need of a storage and stopped in to see what ps had in store . Laura was a wonderful rep and was a great deal of help . We were greatly impressed by her knowledge and expertise. .MK
Although I ended up not renting a storage, I had an excellent experience having Laura help with the questions I had. The location off Harwood in Hurst gave me no added confusion or hardships to my plate and she knew every answer I was looking for with no effort or thought making sure to not mislead or sugarcoat with elusive answers. It really made for a hard time deciding not to rent a storage even after deciding the loaction was too far from home to be financially helpful to my current situation at home. Thank you Laura for a wonderfully refreshing, hassle free experience to keep my stressful life more manageable!
This is a very secure, clean and friendly storage facility. The manager Laura is a doll to work with. She's welcoming and friendly. If I have a problem, Laura is quick to resolve the matter.
I shopped several places before making a decision and Laura made ALL the difference in why I chose to do business with Public Storage.
Thank you for being professional and friendly Laura!
Great customer service. Laura was extremely helpful and knowledgeable. Got my storage unit from her.
Reserved my unit online and when I arrived my unit was damaged. The ceiling was falling in. However, Laura, one of the workers helped me with finding another storage unit. Laura took time with me, walked me throughout the complex, went to several open units, allowed me to pick the one I wanted, & she didn’t charge me extra even though the new unit was bigger. Laura also showed me how to get in and out of the gate. Laura went above and beyond making my experience there absolutely positive. Thank you Laura!!!!! Great place to store your belongings!!!!
I had the worst customer service experience today. I went to rent a storage unit, but was unaware you can not walk into this facility, or any Public Storage for that matter and expect to rent a storage, like before. You have to make
a reservation, but if you want to see the unit first..it's IMPOSSIBLE, because no one will get back with you for hours! They want to charge you first, than service you! I kept calling to be told they are on the premises. After waiting over an hour, I finally left. I found several locations open and wanting to serve the customer. Where I decided to go , the manager, she showed me the unit, a 10X30. The price is more than I wanted to pay but the customer service was phenomenal. They gave me a free lock, even though I told her I had my own lock. So thanks for not calling me back Public Storage! This company has truly stopped caring about people! It's all about the money you think you are saving! 😥
I'm writing for my son, who had a large unit at this facility for over 10 years. The current Property Manager (Laura) has been a gem. She knows the business, is very personable, returns calls on a timely basis, and cares about her customers. We only wish other businesses had employees like Laura! Thanks and kudos to Laura for everything she has done.
"I never even put anything in my storage unit, but Laura at Public Storage made sure I felt taken care of and valued as a customer. She has excellent communication skills, people skills, and is very friendly. From the moment I first spoke with her, she made sure to address all of my questions and concerns. She went above and beyond to ensure that I was satisfied with my experience. I highly recommend Public Storage and specifically request to work with Laura if you need a storage unit. Thank you, Laura, for your excellent customer service! 🙏🏼👍"
Laura the property manager was very helpful and informative. I look forward to doing business there in the near future.
be renting there in the near future
My husband and I have had a great experience working with Laura at Public Storage. We’ve been using Uhaul for a couple of years now, but we’re happy to have made the switch. Grateful for the wonderful customer service!!
I wish I could give them 0 star the worst public storage ever airport freeway Bedford, Texas management are never in the office you call to leave message no call back and on top of all that I have a 10×10 storage unit outside that has went up to 265.00 I'm sick of it count your days public storage
Laura helped me find the perfect storage unit for my needs highly recommend!
Love the customer service here! Laura, is great and super responsive. Really helped me with a very unique situation. Thank you Laura, and a Special thanks to Bertha!
Recommend this particular place if you want to store at a clean and worry free facility.
Antoinette was very professional and explained everything perfectly
Place is very clean and secure. Laura has been extremely helpful when needed and is quick to keep you hydrated with bottles of water. A true sign of southern hospitality....
Laura is amazing nice customer service, and helped us get where we need to be in a short amount of time! We appreciate her!
Ms. Laura was great to us!! she was very sweet and helped us through our entire process
Laura was awesome! Very helpful
And professional.
Awesome! Amazing person! Laura!! Very nice and respectful too. Beautiful person
Ms.Laura was very helpful and friendly
Amazing person! She really helped us out!
Laura is the best. She offers great customer service with a smile. Thank you!
I inquired about a storage locker on Saturday. Laura called me back Sunday and set up an appointment for the next day. The process was so smooth from her showing me the locker to the actual sign up process. She was very kind and answered all my questions. This was literally the easiest part of my move. In/Out in 20 mins! Thanks a lot Laura.
Laura is GREAT! Secure storage.
I can not express how grateful I am for Laura. I had no idea what I was doing, all I knew is that I needed a storage space, but I didn’t know sizing or anything. Laura was informative, helpful, and guided me through what I needed to do. She was a rockstar!!! Thank you Laura!!!
Laura the property manager is awesome. I showed up and she was about to head out to another property but stayed to make sure I was able to get in and out of the property. She was very helpful and so knowledgeable!!
Laura, was super awesome !!!
Customer Service was Top Tier ☺️
If it wasn’t for Laura the front desk worker, I wouldn’t know where I would be .She was so professional and knowledgeable she helped me with my whole move..Thanks a million Laura!!!
Laura was very helpful with granting us access to our unit. We forgot the gate code and she was great with getting us through.
All of my questions and concerns were answered. I felt welcomed upon entering and was given an excellent explanation of the services available to me. I would highly recommend to anyone looking for storage space.
Laura is AWESOME!!! She helped me out so much! I needed a transfer soon and I got one within 30 minutes! She made it happen super fast and easy. Made the transfer a breeze!! Thanks Laura!!! :)
I was not sure about storing my things in a public storage , I never have had the need to until recently. I wasn't sure what size I needed either. The property manager Laura eased my worries. She was very helpful in showing me the different sizes and explaining the procedures of obtaining a storage space. I didn't rent today. Because I want to bring my husband and let him see the property. It was a nice experience. I will bring all my storage needs here from now on.
The prices keep going no different services provided no upgrades whatsoever other than the price. When I moved my stuff in bill was 65.00 now maybe 4 years later the bill is 114 I have to do some deep thinking maybe I will pull my stereo and albums out and let it go because whats in there I could have repurchased with the money I have paid so far
Best storage units in Bedford area I have dealt with. Bill the manager has been a huge help for me and my company for all of our storage needs.
I would like to extend my heartfelt appreciation for the exceptional level of service provided by Bill at this Hardwood Bedford location. Bill is a seasoned customer service professionals indeed who made a difference for me. I commend Bill for his outstanding care rendered. I am a first time customer and I found the highest level of service in Bill to decide how to best cover my needs. Bill must be recognized for displaying excellent solving skills. Bill went above and beyond to make sure my needs and concerns were covered. I want to recognize Bill for wonderful service, disposition, and sincere care. I know it is always easier, and quicker, to hear when things go wrong; so my hope is someone (especially leadership and HR) will get and read this message to ensure Bill is recognized and rewarded. Thank you for a great experience. Well done Public Storage!
I would like to express my appreciation for the employees at the Bedford Texas location a public storage as I wished you state what an awesome King they have working there with Mayra and Robin I also wish to express that Public Storage recognizes such outstanding employees and in some way provides them the recognition for the personable and professional customer service...
Sincerely,
Mauro Mancillas...
I had a good experience at this particular public storage. The lady at the desk Mayra was so polite and had great customer service. Even though I didn’t rent anything she was very helpful, enjoyed her nice demeanor and professionalism.
Mayra was great help! Would recommend! Thanks Mayra!