Public Storage Self-Storage Units at 9420 Spectrum Dr, Austin, TX

They suck, have roaches, never any carts & always going up on there rates!!!

Very friendly

Had my storage unit broken into and about $5000 of stuff taken, so take what I’m saying as a cautionary tale and make your own opinion. Moved into a unit in June 2019, it was staffed clean and secure. I left the area in May 2023 and got back this week June 2024 and found my storage unit without my lock. Staff said it was found not secured in May 2024… my last gate access had been 2023. They had no explanation for why no one let me know it was broken into. They no longer staff the location, the main office has been replaced with a virtual kiosk. Most of the security cameras are missing. The door security panels are shut off and the sliding doors remain unlocked after business hours. Today the elevator was broken with doors open and alarm blaring and so my final move out took a bit longer. I noticed in the hallway the door to the mechanical room has an unsecured lock on it. Friday night I accidentally stayed past close. I couldn’t use my code to get out. I called emergency line and got left on hold told to call back after July 7…. It’s June 30. The moving help I hired to move out of my unit said the gate mechanism is very insecure and he walked up removed two Philips head screws and pressed a button labeled open… and we were out. Of course no one came and questioned us, because this facility is not secure. Staff called me today and left a voicemail to call back. I tried 4 times over 2 hours. They returned my call eventually and said I turned off auto pay and wanted to know if I was moving out. I said I was moving out yes because my unit had been broken into. The lady just said that’s unfortunate and said she’d schedule my move out. They really don’t care. Oh… and the elevator inspection was expired a month and a half ago. This place was nice in the past but now if you move in renter beware.

Terrible stay away if you can help it. Something is always breaking. My unit was not secure because of their problem with the latch. Couldn't get anyone to service it

Nice rate but can’t get a hold of anyone for onsite help. Restrooms are not accessible.

UPDATE 5/26/24: Every thing is not okay. This location has its issues like all the others. The staff has always been really nice, but this review is about the bathroom and the security of the facility. (1) The side gate has been unlocked for months (no lock) and anyone can get in to the storage units. Last week exit gate chain was broken (break in?) and gate open wide enough to accommodate a vehicle. Coincidence? I think not... Black nitrile gloves thrown on ground (I was just there night before and everything was the usual). I called the provided number on the app and NO ONE RETURNED MY CALL. They fixed the gate though so I know they got the message. Then today happened. About 7:15am, I pulled up to the loading dock inside the gate to park and a random man, not a renter, came in through the unlocked side gate, and entered into the storage facility thru the sliding glass door of the building and walked around inside. I moved to the front parking area because I did not feel safe. He then came out front via the same unlocked side gate he entered to get in to the property, walked around to the front, got in a car and left. AFTER ALL THAT, I FINALLY GOT INSIDE AND THE ELEVATOR WAS NOT WORKING. STUCK ON FIRST FLOOR AND LOUD SECURITY BELL SOUNDING. CALLED SUPPORT NUMBER. NO ANSWER. (3) Bathroom has not been cleaned for the longest time, trash thrown down on floor, leaves from last fall INSIDE, no toilet paper. Today the bathroom is locked and inaccessible. Please take care of the safety issues, the non-working elevator, and bathroom. Once that is taken care of, I will change my review.

There’s no office , only a Kiosk so talking to a live person is challenging. Rates go higher and higher — Beware! Mine went from $115 to $275 a month , and I’m a senior with a fixed income.

Trena was fabulous! Customer Service at its best!! Thank you!

Tasha at public storage at the Sonny Drive location was excellent over the phone and helped me pay my bill! A complete professional. I'm so happy!

It sucks

Easy fast clean. Nice follow up to with a live person

DO NOT STORE HERE! These people are pure EVIL! Once they get you moved in and know you are vulnerable they start raising rates and tacking on additional charges. My space has had multiple rate increases (about every quarter) gone from $216/mo to $322/mo in 1 year. Find another site that cares about its customers. There is also no trash bin to get rid of anything & only bathroom is in office that closes in early afternoon. Been to place 5 times and not been able to use restroom once yet.

Great climate controlled storage unit, feels very secure. No issues accessing my unit. I did find a dead scorpion in my unit (first floor interior unit) two weeks ago. But that can happen in the area with the climate and the construction nearby. The last three times I have gone the main gate won't open and I have to go around the other side to get in or out. When I went to my unit back in September 2023 I had the same problem, so I guess it has not been fixed. Unfortunately their price went up 40% after the first 4 months, then it went up another 15% after another 9 months. The monthly cost is now 60% higher than it was when I first secured the unit 14 months prior. This is my reason for only granting 3 stars.

This is a weird place, no real person during their socalled business hours. There is only a kiosk to talk to a live customer service online, and the phone number goes to another location. I scheduled an appointment to meet their personnel, but when I came it turned out not their normal hours, but when I came back during their socalled normal hours, nobody there. Ridiculous BTW, I left this review yesterday, but it seems only I can see it.

Great place store your stuff

I came to help a relative. The storage was warmer than outside. It only feels cool on the first floor.

Love the service & attention by the most awesome lady at Public Storage, Ms Lucy Please thank her for for all her help on behalf of my girlfriend, mom & me. We think Ms Lucy should be manager 😊❤️

I owned a storage unit at this location from January 2023 to August 2023. When I moved out (about a week ago), I discovered 9 out of 12 moving boxes were straight up missing. As far as I can tell, someone broke into my unit and made away with whatever they could carry, since some of the heavier items were untouched. I've been on the phone with their office for the past week trying to get video footage but they haven't returned any of my calls. I filed a police report with APD and they informed me that Public Storage units have had a rash of burglaries recently. Please don't let the reviews fool you. I would hate for someone else to go through the same pain and frustration I did this past week. Find another storage unit that has better and more open security policies in place, and a management team that doesn't ghost you during a time when you sorely need their help.

Amazing

Good location, good prices, great service. I’m having to move because my apartment didn’t want to work with me, and wants to charge me $1800 a month for a 1bed/1bath. Public Storage was able to get me into a unit within a day! I toured the unit with Emilio, and he was awesome! He got me signed into a unit that day and I know my stuff will be safe here! Thank you Emilio!

Ms. Lucy was so helpful today in my check-in! Looking forward to using Public Storage for all my storage needs.

This is my first time renting self Storage. Lucy was very friendly,helpful, and professional. I really appreciate the time she took to explain everything to me. Thanks again!

Miss Lucy was amazing, she explained everything about the services,costs,details about lock, space,etc and I'm so happy with this. Good impression in my first public storage experience

Lucy helped my father and I get a new storage unit and was very kind, quick, and helpful.

Stay away!! This complex has not had any carts for the past year. Management says they can't be bothered to get new ones. There are much better storage units down the road.

If you need a storage, this is the one to utilize on spectrum dr, ask for Tonya, she’s a superstar in my book as far as customer service goes. Outstanding experience with outstanding service.

Friendly, clean, & well managed. Tanya is particular was great.

Mary, help us on he phone first and at Public Storage Spectrum Dr location later. She is very helpful and resourceful. My unit is conveniently located and 10x15 as recommended at Public Storage webpage was good enough to hold all my belongings.

Excellent service and clean facility. Would recommend to anyone looking for a self storage unit.

Tanya the property manager is awesome.I work for a water and fire mitigation company. One of our customers we stored contents for lost the keys so we had to get a locksmith to open the lock. She found a locksmith that was very very reasonable also. Tanya is GR8!

Fastest service I got for renting any Public storage it just took 2 minutes and with best rate across my area

I booked a 10*15 storage with the help from the wonderful lady named Maria. She was really helpful to me and showing me around the storage I would like. I would highly recommend this public storage and working with Maria.

We were late to meet with Maria and she was STILL extremely profesional and helpful! She made our experience hassle free!

Mary was very helpful and great at explaining everything to us!

Mary was really helpful. Went out of her way to help my family find a cart when we were moving. Excellent service. Very clean facility. Safe neighbourhood. Reasonable rates. Accomodating for upack/pod drop off, very spacious. I would highly recommend.

Excellent service...Tanya was a great help

Miss Tanya and miss lucy are fantastic property managers. She is always helpful and friendly.

Tanya did an excellent job. She made sure I had everything my wife and I needed for our new rental space with public storage. Come check her out she’s awesome!