Public Storage Self-Storage Units at 2696 Burney Road, Arlington, TX

The women that manages the public storage in Arlington. Yelled at me. Throwed her arms up in the air at me. She scares me.

Samah was very helpful and took care of all my concerns.

Crystal was super friendly when I stopped in to make my payment and fix my auto pay. I don't even store at this facility and she still got me in and out.

Love the service that Crystal provided to both me and my wife! Gave us all the information we needed in a way that was easy to understand and even took us to the unit to show us how to use the lock. Awesome service and friendly people.

Great customer service!!!

Excellent service from the manager! Thank you :)

The on-site manager is exceptional. She was very knowledgeable, friendly, accommodating, and articulate. She went above and beyond to help me with a solution when all of my items did not fit into one unit. My unit was very clean as was the rest of the premise and I would not hesitate to recommend the Burney Rd. Grand Prairie/Arlington location to anyone!

She is funny, very helpful and respectful. I love her energy very nice person.

Crystal gave me wonderful service and helped me get a unit in less time than it took me to pump a tank of gas. Very welcoming and professional. Gave me plenty of information! Thank you!!

The staff is Always Joyful & Welcoming!!!

Very clean & well maintained. You have to enter a code to get on the elevator & that only allows access to your floor. Felt very safe.

Security problem no lights gate broken anyone can gain access to facility at 2531 s coopet trying to get a live person for 3 days not customer friendly raised rate 30 dollars

Hi, Crystal helped me she was very nice and friendly! Great customer service as well. Thank you Crystal!!!!

Crystal wad awesome so friendy and informative

Crystal was a darling. Very helpful, knowledgeable of the entire facility. She explained the terms and conditions and the property rules in easily understood words.

Crystal was awesome! Even though I showed up 5 minutes before they closed, she still helped me out and was super sweet and informative. Great customer service!!

The lady at the front desk was rude as all get out and I wish people would think before they speak. I as a single mom, I just drove after work from South Fort Worth to come clear out my storage because I can no longer afford it and I packed everything except for a break a park couch that will not fit in my car. Full disclosure I 100% agree they aren’t movers and do not expect anyone to pick up my mess but seeing as how I had seen people leave stuff in the halls and everything else every time I’ve been there I just didn’t even think twice that they wouldn’t let me close my storage unit without it being completely cleared out and the Lady was just very condescending and had zero kindness or helpfulness in my interaction. Just would be nice to have been told kindly or even as a matter of fact.

Love it 3rd floor more height Yes Thanks LORD

They have deals! great place crystal was the best part of my day.. Walked in and found a storage and got all set up in under 5 mins

Crystal was so helpful!!!!

Crystal is the sweetest and very pleasant Always smiling

Excelente privacidad y seguridad para accesar el edificio. Limpieza, alumbrado y estacionamiento estupendo.

I had a great experience from Aixa she was very helpful and informed me on great information about which space would be better

Aixa was great and very helpful!

Came in to public storage today and had a perfect experience with the clerks there. Ms.Ashley and Aixa has customer service.

I have been renting from Public Storage on Burney Rd. for about 2 years and it has been a great experience. Ashley is GREAT! She goes above and beyond to giving great customer service!

New to the location. Love the property manager, Ashley already. Great attitude and so friendly!

I went to move out of my storage unit and i open it up and black mold is everywhere. Do not use this place they do not take good care of the building and have a terrible black mold out break!!! WARNING I had to throw out most of my furniture and boxes. The customer service lady at the property her name is Ashley is very unprofessional and has an attitude problem this place is terrible

Informative and they definitely work with you. One of the best storage locations

Ashley, the branch manager has been absolutely amazing since day 1 of our service rental. This space & location is clean, the benefits and space has been a great experience.

I have had a great experience at this location. The manager she is the best!! Best public storage. Best affordable prices and great location

I would like to take this opportunity to compliment Ashley a member of the front desk staff on her outstanding customer service, really appreciated

Ashley has always been friendly, helpful. Times that I've called all the time she is always in a good mood, maybe it's just me. She has always been very helpful. I've always stored with public storage but nothing like this experience!

Ashley was so kind! Very caring and understanding.

Ashley was great, she helped my moving process it was fast & convenient

The property manager by name Ms Ashley got a customer relation . She's very polite .

Thank you Ashley. Very good customer service . Much appreciated

Manager was very transparent and kind! Everything was a breeze!

The staff!!! Specifically ASHLEY, has been so pleasant to converse with and she takes care of every need and concern i have.

Ashley was awesome helping me rent a storage space.

I have now had my Public Storage space leased for a few months. Extremely clean, very easy to access and very affordable (catch the various online specials that change daily). One of the continuously degrading qualities of any business these days is Customer Service. But not here at this Public Storage. If you are on the hunt to lease some storage space, ask for Ashley at this location. With her impeccable customer service, she'll make initial setup a breeze, answer any questions you might have and always returns calls if you leave a message. Nothing but A++ at this Public Storage!

I was so Blessed to have been with this company the customer service is wonderful

Ashley was awesome!!!

The very best Customer Service Representative Every! She is Very Kind and most of all.....She's PROFESSIONAL! I Just Adore ASHLEY!

Clean facility. Nice unit. Friendly staff... when you can find them. We had to buy our own hand cart to move stuff into our unit since the office is closed most of the time even in the middle of the day. No way to page anyone or find out how long it will be until they get there. Only thing I would change would be to install a call button or buy one of those "We will be back at ___" signs. That or leave the hand carts where people can actually use them. Other than that top notch place.

This review is mostly for the staff. Ashley is very helpful when it comes to storage. I rented a storage unit 8 months ago and she was great then. She still is.

The property is clean and well maintenanced. Ashley the Manager is helpful and courtous. I would rent here again.

I rented a storage today at public storage and it was one of the best experiences I’ve had in such a long time, Ashley was such a helpful ,knowledgeable person , and she had such a great listening skills . She was so patient. And helpful she deserve 10 stars .

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I really enjoy this place.

I’ve always used Public Storage facilities for my storage needs. I recently rented a unit at this facility & ASHLEY made my experience that much better with providing me with information about the facility, my storage unit & she always made sure I felt satisfied as a customer. She’s been very helpful & exemplified a positive attitude whenever I encountered her. I feel secure storing here because I notice how she’s always inspecting the facility to make sure everything secure & in proper order. She definitely demonstrates what Good Customer Service is all about! I definitely recommend this location largely because of her! :)

I moved in to Public Storage approximately 4 months ago and thought I had written a review, but didn’t, so I will post one now. I called this branch and was greeted and helped very professional and with all the customer service that keeps the customers coming back ! I went in after work and signed the papers to lease the unit and the customer service was there even more than on the phone. I buy and sell so visit the storage pretty often and never have an issue, the manager always says hi to me by name, which I am sure she has many to remember so that makes me feel like she truly cares and I bet she knows her regular customers by name as well. She is always busy doing something and is there after the office closes checking out the property and straightening up, she truly loves her job. I fully recommend Public Storage for their clean and cool storage building and units, and for choosing great people to represent them. 5* from this customer who will always need and use storage units. Thank you Public Storage, job well done, all expectations exceeded! Just one point to add, the storage building has issues with customers locking the carts in their storage unit, which causes an issue for moving in and out. Ashley did go buy a couple more and has them in the office to be used by leaving your ID for a deposit, but I don’t blame Public Storage, I blame the renters who feel the need to do this. I have learned to improvise when I get there after hours to load and unload, this would be the complaint that I assume this building gets, but still I highly recommend with 5*.

This place was awesome very helpful Ashley Ashley is awesome she is 5 stars

Ashley was great I got my unit with no problem and no hassle !!! So informative and if your on a time crunch this is the place to go !!! Thanks Ashley ❤️

I had a great experience yesterday at public storage the young man's name was Rome he was very informative and pleasant and may I say the prices are very reasonable I would recommend them very clean and open

Ashley is awesome

Awesome public storage, thank you Ashley you've been more than helpful.

First let me say that the staff are nice and sweet and calm and they take care of you. I came in without an appointment and they got my unit set up. They do the best they can with the storage facility they were given. Please give them a chance while they are remodeling and upgrading an already new facility. Just stick with them you'll be glad you did

Ashley is super cool! Great Customer Service!

Ashley is the freaking Best

10 star service 💯💯💯

I worked with a young lady name Ashley and let me firstly say she was so wonderful & helpful, she answered every question. Her customer service was superb and I will gladly like to return and continue to be a customer at the location.

Nice clean store, Ashley is always doing her best to keep up with the cleaning, she also provides Outstanding customer service

Changed storage facilities about a week ago and Ashley helped me downsize and pick a perfect sized unit. Thanks. Very clean facility with the app access to open the gate is nice touch. Way cheaper than what I was just paying at another place

Ashley was the sweetest ever, she honestly took her time to assist me with all my needs. Thanks Ashley for making this experience easy.

I had a great experience the lady Ashley there was so nice and helpful i didn’t even need to ask any questions because she explained everything so well. I will definitely be coming back

Good location, and great staff. They could use more eye-catching signage, as this is down low from the freeway and you can only see the top edge of the building while on 360. They should put some eye-catching banners or signage up so it is easier to see from up there. The sign is literally black letters. But, once you find it and get there, the facility is clean and well maintained with fast elevators clean restrooms. Highly recommended! This and ALL Storage 365 locations have been sold. 95% of them were sold to Public Storage. I'm previous personal experience with PS wasn't awesome, but not horrible either. However, while I have been in the Storage business I have not heard anything good about working for them. However, our employees who are transitioning with these properties to PS will other best to keep the great customer service you've come to expect as long as possible.

Good stuff

Keisha Mackey was amazing very informative on everything I asked her questions and her answers were spot on in my time of need and I will forever be a customer if she is with the company amazing person services super exceptional 👏

Thank you Bruce for being so helpful and professional during the renting process,

Fast friendly service

The place is not only beautiful but it is clean, beautiful shining floors and smells so good.

This is a wonderful place to Storage, Keisha Wars awraome!!!!

Very friendly staff and a super clean building!

Good people here and good deals. Definitely wasn’t disappointed

Free truck when moving in

Lakeshia is fabulous, I really didnt know what type of storage I needed she was very helpful and polite. Best customer service I've had in a long time. In today society customer service is terrible. Thank you for making a difference.

The staff and facility has meet all of my needs for the simplicity of a storage facility. They are always helpful and have clean a facility.

Went to location was approached by young lady that was very nice as soon as i walked in the door, took me around and the place was very nice

Storage 365, is the "Go To" for all your storage needs. I was very impressed working with the staff, especially Bruce. He was very attentive to my concerns, requests & very professional. The property is in a great location, off 360, and clean & well maintained. Property lighting is great & well secured. Feel 100% comfortable keeping my belongings at Storage 365!! Tks!

We had excellent service at Storage 365 on Burney Road. The facility is super clean and Bruce was very helpful upon our move-out. Highly recommend!

Thanks to Keisha she was very good and knowledgeable on the process. This is a very nice place to rent at, thanks Keisha

Wonderful place, and wonderful service!!!! Keisha was sooooo helpful and accommodating!!! The place is so clean and my storage unit is perfect. I definitely recommend this place! And it’s right off of highway 360 and easy to get to!

Thanks Keisha for your wonderful service!!!