Public Storage Self-Storage Units at 2696 Burney Road, Arlington, TX

They were so helpful in helping me upgrade to a larger size when I pulled up the truck with way too much! Clean facility too!

I recently rented my first public storage unit and Crystal was the most wonderful guide throughout the process! She was extremely friendly, knowledgeable, and made the experience seem less overwhelming. Her patience and helpfulness put me at ease, and I felt confident in making an informed decision. Her expertise helped me navigate the entire process, from choosing the right unit to understanding the rental agreement. I would highly recommend Crystal and this storage facility to anyone looking for a stress-free experience. Thank you, Crystal, for making this part of moving a breeze!

Getting set up was great! Crystal was such a big help and very thorough

Crystal was very informative explaining the terms and expectations👍

Samah & crystal are the best they look out for me.

Crystal was wonderful!

Crystal was amazing. She made this a fun experience. She was professional, through and engaging. 5 Stars out of 5 Stars

Crystal was amazing! Thank you for getting me situated on my 1sf storage unit!

Gate and elevator access is beyond complicated. Please yall , update the system or something. Make it easier for your customers!

Great service and friendly.

l always come back to the store cos Sammsh and crystal always give the best service at their store.Answer all questions that l have and lam always welcomed with a big smile on their face.Outstanding customer service.

Samah was so helpful ….

Crystal was the nicest and was very helpful at the front desk. Very clean facility and easy move in process.

Crystal was great to work with. Highly recommend this place for all your storage needs

Had an amazingly smooth move in and experience with the very friendly and helpful Samah! Great, clean, climate controlled facility with amazing customer service.

Christal & Shanh are the freaking best!!! They absolutely went above & beyond.. Thank you!!

Crystal was fantastic! She helped me so much getting my storage !

Crystal was the best customer service lady ever I literally came in for almost 10 minutes and service was fast and exceptional!!! Thank u again!

We were consolidating some other storage units and initially liked this place due to its location and the fact they had larger, climate controlled units. It's fairly new and clean. Unfortunately Public Storage has several features which made us cancel after 1 day. We had rented a large unit and I brought in some shelves and discovered: no lighting in the units. Near the door it was fine due to light coming in from hall, but the rest is pitch black. I understand security and like to think my stuff is safe, but the doors to the outside would only stay open for about 10 seconds. After that you had to either enter in a long code on the keypad or use their app - the app itself usually took about 10 seconds to connect and open the door. After 2 or 3 times the app quit working, so I had to use the keypad. Moving into a large unit would take forever if you have to continually enter the stupid code to open the door. Lastly, there were no carts around. Apparently you're able to check one out at the office but that's only during the times when the office is open. You may also have to wait 15 mins or more for the office person to actually show up. After moving our shelving in one day I figured it wasn't going to be worth moving here, so moved out the next day. Luckily got most of our money back except for some stupid admin fee.

Crystal is super nice and helpful. She’s a wonderful conversationalist. I’d leave 100 stars if I could.

Very Clean Facility. Crystal was very helpful even did a walk through

Public storage is absolutely terrible. Staff is polite and nice but company is a nightmare. No way to get a hold of anyone, they tell you to use online chat which is a bot, and when you call it's a never ending cycle of press this button or return to menu. They've raised my rate twice without notice and when you call to discuss, there is no answer or they hang up on you. They turn your auto pay off then tell you that you turned it off. I'm paying double what I was 2 years ago. Use cube smart or uhaul. Public storage is trash.

Crystal is such and amazing person I just love her personality 💕

Crystal was amazing and patient and took care of me! Smooth and wonderful! She’s a pleasure!

Crystal was great - very professional, knowledgeable, and friendly. She also communicated clearly so there was no ambiguity with the units - it was much appreciated.

Crystal was ABSOLUTELY amazing!!! She was very helpful and definitely friendly. I felt very comfortable talking with her about getting my unit and she answered all my questions. Really love her whole ATTITUDE!!!

Crystal has been nothing but helpful. any problem that arose was solved and situated within minutes. Overall Great service! EDIT: THERE NEEDS TO BE A SYSTEM THAT ALLOWS CUSTOMERS TO USE DOLLY WHILE OFFICE IS VACANT. UNFORTUNATE THAT I HAD TO CARRY HEAVY CRATES TO THE 3RD FLOOR.

It's a large 3 story climate controlled facility. There are areas for carts but you will never find them there. You must go up to the office to get them. If its after office hours you're screwed.

Service was great and the lady that helped me was fine

This Public Storage on Burney Rd is CLEAN and run by an amazing gal - Crystal! She was beyond helpful and had a thorough answer to all my many questions! Thank You Crystal!!!

Ms. Crystal was absolutely amazing! Her customer service was genuinely through the roof and was thourough with the details we needed for a successful move in and stay! Thank you Public storage and thank you Ms.Crystal!

Thank you. On site manager was exceptional. She assisted me though it my stay here.

The women that manages the public storage in Arlington. Yelled at me. Throwed her arms up in the air at me. She scares me.

Samah was very helpful and took care of all my concerns.

Crystal was super friendly when I stopped in to make my payment and fix my auto pay. I don't even store at this facility and she still got me in and out.

Excellent service from the manager! Thank you :)

Great customer service!!!

Love the service that Crystal provided to both me and my wife! Gave us all the information we needed in a way that was easy to understand and even took us to the unit to show us how to use the lock. Awesome service and friendly people.

The on-site manager is exceptional. She was very knowledgeable, friendly, accommodating, and articulate. She went above and beyond to help me with a solution when all of my items did not fit into one unit. My unit was very clean as was the rest of the premise and I would not hesitate to recommend the Burney Rd. Grand Prairie/Arlington location to anyone!

She is funny, very helpful and respectful. I love her energy very nice person.

Crystal gave me wonderful service and helped me get a unit in less time than it took me to pump a tank of gas. Very welcoming and professional. Gave me plenty of information! Thank you!!

The staff is Always Joyful & Welcoming!!!

Very clean & well maintained. You have to enter a code to get on the elevator & that only allows access to your floor. Felt very safe.

Security problem no lights gate broken anyone can gain access to facility at 2531 s coopet trying to get a live person for 3 days not customer friendly raised rate 30 dollars

Hi, Crystal helped me she was very nice and friendly! Great customer service as well. Thank you Crystal!!!!

Crystal was a darling. Very helpful, knowledgeable of the entire facility. She explained the terms and conditions and the property rules in easily understood words.