Yeah,. No this place will charge you more every month. Don't fall for the low beginning rate
I haven't had a great experience here. You can never reach anyone by phone and they keep raising my rental rate!
Ms.Crystal was awesome! Great service, great knowledge, Excellent customer service!!! I’m very pleased with the service and information I received to accommodate my move.
Crystal was amazing when working with customers myself
No one answers calls, returns messages, or works at the front. 0 stars!!!! Go to life storage they are much better and more professional
Crystal is an exceptional property manager. I called and left a VM yesterday and she returned my call immediately. I have rented 2 units now and Crystal has always been there when I needed her.
Never answer the phone no ones ever working up front
Great service! Thank you crystal for all your help
Sarah was very helpful and explained very well
I would recommend this place and her personally
Crystal is very informative of her job and very helpful thank you for all your patience and help
Crystal is very sweet ! Gave me great information and helped me so fast. I was able to view a unit and book one in less than 10 min ! Super clean property.
I hated that I rented space here. No one answers the phone. Don’t rent here
Crystal is the Best Ever! THANKS SO MUCH FOR GOUR KINDNESS!
Great service from Crystal! She was helpful and such great humor <3
Advanced technology from them, my husband and I love that.
Ask for Krystal! She is amazing!!
Crystal was a total pro. Very helpful and knowledgeable. Thank you
Crystal has helped me rent three units over the last year and a half. Always a breeze, best customer service I have ever had! Use your phone to access your storage unit if you don't want to punch in a code, or do that too. New Building, good rates (they go up after several months but every place does that.) Will keep doing business here.
The best customer service and very helpful when I realized I needed a bigger storage. Keep up the good work.
I have enjoyed the great and efficient time getting my space my kystal was a joy and very informative...AAA
They were so helpful in helping me upgrade to a larger size when I pulled up the truck with way too much! Clean facility too!
I recently rented my first public storage unit and Crystal was the most wonderful guide throughout the process! She was extremely friendly, knowledgeable, and made the experience seem less overwhelming. Her patience and helpfulness put me at ease, and I felt confident in making an informed decision. Her expertise helped me navigate the entire process, from choosing the right unit to understanding the rental agreement. I would highly recommend Crystal and this storage facility to anyone looking for a stress-free experience. Thank you, Crystal, for making this part of moving a breeze!
Getting set up was great! Crystal was such a big help and very thorough
Crystal was very informative explaining the terms and expectations👍
Samah & crystal are the best they look out for me.
Crystal was amazing. She made this a fun experience. She was professional, through and engaging. 5 Stars out of 5 Stars
Crystal was amazing! Thank you for getting me situated on my 1sf storage unit!
Gate and elevator access is beyond complicated. Please yall , update the system or something. Make it easier for your customers!
Great service and friendly.
l always come back to the store cos Sammsh and crystal always give the best service at their store.Answer all questions that l have and lam always welcomed with a big smile on their face.Outstanding customer service.
Crystal was the nicest and was very helpful at the front desk. Very clean facility and easy move in process.
Crystal was great to work with. Highly recommend this place for all your storage needs
Had an amazingly smooth move in and experience with the very friendly and helpful Samah! Great, clean, climate controlled facility with amazing customer service.
Christal & Shanh are the freaking best!!! They absolutely went above & beyond.. Thank you!!
Crystal was fantastic! She helped me so much getting my storage !
Crystal was the best customer service lady ever I literally came in for almost 10 minutes and service was fast and exceptional!!! Thank u again!
We were consolidating some other storage units and initially liked this place due to its location and the fact they had larger, climate controlled units. It's fairly new and clean.
Unfortunately Public Storage has several features which made us cancel after 1 day. We had rented a large unit and I brought in some shelves and discovered: no lighting in the units. Near the door it was fine due to light coming in from hall, but the rest is pitch black. I understand security and like to think my stuff is safe, but the doors to the outside would only stay open for about 10 seconds. After that you had to either enter in a long code on the keypad or use their app - the app itself usually took about 10 seconds to connect and open the door. After 2 or 3 times the app quit working, so I had to use the keypad. Moving into a large unit would take forever if you have to continually enter the stupid code to open the door. Lastly, there were no carts around. Apparently you're able to check one out at the office but that's only during the times when the office is open. You may also have to wait 15 mins or more for the office person to actually show up.
After moving our shelving in one day I figured it wasn't going to be worth moving here, so moved out the next day. Luckily got most of our money back except for some stupid admin fee.
Crystal is super nice and helpful. She’s a wonderful conversationalist. I’d leave 100 stars if I could.
Very Clean Facility. Crystal was very helpful even did a walk through
Public storage is absolutely terrible. Staff is polite and nice but company is a nightmare. No way to get a hold of anyone, they tell you to use online chat which is a bot, and when you call it's a never ending cycle of press this button or return to menu. They've raised my rate twice without notice and when you call to discuss, there is no answer or they hang up on you. They turn your auto pay off then tell you that you turned it off. I'm paying double what I was 2 years ago. Use cube smart or uhaul. Public storage is trash.
Crystal is such and amazing person I just love her personality 💕
Crystal was amazing and patient and took care of me! Smooth and wonderful! She’s a pleasure!
Crystal was great - very professional, knowledgeable, and friendly. She also communicated clearly so there was no ambiguity with the units - it was much appreciated.
Crystal was ABSOLUTELY amazing!!! She was very helpful and definitely friendly. I felt very comfortable talking with her about getting my unit and she answered all my questions. Really love her whole ATTITUDE!!!
Crystal has been nothing but helpful. any problem that arose was solved and situated within minutes. Overall Great service!
EDIT: THERE NEEDS TO BE A SYSTEM THAT ALLOWS CUSTOMERS TO USE DOLLY WHILE OFFICE IS VACANT. UNFORTUNATE THAT I HAD TO CARRY HEAVY CRATES TO THE 3RD FLOOR.
It's a large 3 story climate controlled facility. There are areas for carts but you will never find them there. You must go up to the office to get them. If its after office hours you're screwed.
Service was great and the lady that helped me was fine
This Public Storage on Burney Rd is CLEAN and run by an amazing gal - Crystal! She was beyond helpful and had a thorough answer to all my many questions! Thank You Crystal!!!
Ms. Crystal was absolutely amazing! Her customer service was genuinely through the roof and was thourough with the details we needed for a successful move in and stay! Thank you Public storage and thank you Ms.Crystal!
Thank you. On site manager was exceptional. She assisted me though it my stay here.
The women that manages the public storage in Arlington. Yelled at me. Throwed her arms up in the air at me. She scares me.
Samah was very helpful and took care of all my concerns.
Crystal was super friendly when I stopped in to make my payment and fix my auto pay. I don't even store at this facility and she still got me in and out.
Excellent service from the manager! Thank you :)
Great customer service!!!
Love the service that Crystal provided to both me and my wife! Gave us all the information we needed in a way that was easy to understand and even took us to the unit to show us how to use the lock. Awesome service and friendly people.
The on-site manager is exceptional. She was very knowledgeable, friendly, accommodating, and articulate. She went above and beyond to help me with a solution when all of my items did not fit into one unit. My unit was very clean as was the rest of the premise and I would not hesitate to recommend the Burney Rd. Grand Prairie/Arlington location to anyone!
She is funny, very helpful and respectful. I love her energy very nice person.
Crystal gave me wonderful service and helped me get a unit in less time than it took me to pump a tank of gas. Very welcoming and professional. Gave me plenty of information! Thank you!!
The staff is Always Joyful & Welcoming!!!
Very clean & well maintained. You have to enter a code to get on the elevator & that only allows access to your floor. Felt very safe.
Security problem no lights gate broken anyone can gain access to facility at 2531 s coopet trying to get a live person for 3 days not customer friendly raised rate 30 dollars
Hi, Crystal helped me she was very nice and friendly! Great customer service as well. Thank you Crystal!!!!
Crystal was a darling. Very helpful, knowledgeable of the entire facility. She explained the terms and conditions and the property rules in easily understood words.
Crystal wad awesome so friendy and informative
Crystal was awesome! Even though I showed up 5 minutes before they closed, she still helped me out and was super sweet and informative. Great customer service!!
The lady at the front desk was rude as all get out and I wish people would think before they speak. I as a single mom, I just drove after work from South Fort Worth to come clear out my storage because I can no longer afford it and I packed everything except for a break a park couch that will not fit in my car. Full disclosure I 100% agree they aren’t movers and do not expect anyone to pick up my mess but seeing as how I had seen people leave stuff in the halls and everything else every time I’ve been there I just didn’t even think twice that they wouldn’t let me close my storage unit without it being completely cleared out and the Lady was just very condescending and had zero kindness or helpfulness in my interaction. Just would be nice to have been told kindly or even as a matter of fact.
Love it 3rd floor more height Yes Thanks LORD
They have deals! great place crystal was the best part of my day.. Walked in and found a storage and got all set up in under 5 mins
Crystal is the sweetest and very pleasant Always smiling
Crystal was so helpful!!!!
Excelente privacidad y seguridad para accesar el edificio. Limpieza, alumbrado y estacionamiento estupendo.
I had a great experience from Aixa she was very helpful and informed me on great information about which space would be better
Aixa was great and very helpful!
Came in to public storage today and had a perfect experience with the clerks there. Ms.Ashley and Aixa has customer service.
I have been renting from Public Storage on Burney Rd. for about 2 years and it has been a great experience. Ashley is GREAT! She goes above and beyond to giving great customer service!
New to the location. Love the property manager, Ashley already. Great attitude and so friendly!
I went to move out of my storage unit and i open it up and black mold is everywhere. Do not use this place they do not take good care of the building and have a terrible black mold out break!!! WARNING I had to throw out most of my furniture and boxes. The customer service lady at the property her name is Ashley is very unprofessional and has an attitude problem this place is terrible
Informative and they definitely work with you. One of the best storage locations
Ashley, the branch manager has been absolutely amazing since day 1 of our service rental. This space & location is clean, the benefits and space has been a great experience.
I have had a great experience at this location. The manager she is the best!! Best public storage. Best affordable prices and great location
I would like to take this opportunity to compliment Ashley a member of the front desk staff on her outstanding customer service, really appreciated
Ashley has always been friendly, helpful. Times that I've called all the time she is always in a good mood, maybe it's just me. She has always been very helpful. I've always stored with public storage but nothing like this experience!
Ashley was great, she helped my moving process it was fast & convenient
Ashley was so kind! Very caring and understanding.
The property manager by name Ms Ashley got a customer relation . She's very polite .
Thank you Ashley. Very good customer service . Much appreciated
Manager was very transparent and kind! Everything was a breeze!
The staff!!! Specifically ASHLEY, has been so pleasant to converse with and she takes care of every need and concern i have.
I was so Blessed to have been with this company the customer service is wonderful
Ashley was awesome helping me rent a storage space.
I have now had my Public Storage space leased for a few months. Extremely clean, very easy to access and very affordable (catch the various online specials that change daily). One of the continuously degrading qualities of any business these days is Customer Service. But not here at this Public Storage. If you are on the hunt to lease some storage space, ask for Ashley at this location. With her impeccable customer service, she'll make initial setup a breeze, answer any questions you might have and always returns calls if you leave a message. Nothing but A++ at this Public Storage!
The very best Customer Service Representative Every! She is Very Kind and most of all.....She's PROFESSIONAL! I Just Adore ASHLEY!
Clean facility. Nice unit. Friendly staff... when you can find them. We had to buy our own hand cart to move stuff into our unit since the office is closed most of the time even in the middle of the day. No way to page anyone or find out how long it will be until they get there. Only thing I would change would be to install a call button or buy one of those "We will be back at ___" signs. That or leave the hand carts where people can actually use them. Other than that top notch place.
This review is mostly for the staff. Ashley is very helpful when it comes to storage. I rented a storage unit 8 months ago and she was great then. She still is.
The property is clean and well maintenanced. Ashley the Manager is helpful and courtous. I would rent here again.
I rented a storage today at public storage and it was one of the best experiences I’ve had in such a long time, Ashley was such a helpful ,knowledgeable person , and she had such a great listening skills . She was so patient. And helpful she deserve 10 stars .
Kolay abone olabiliyorsun online temiz içinde kilidi de var istediği saat giriş çıkış yapabiliyorsun
I really enjoy this place.
I’ve always used Public Storage facilities for my storage needs. I recently rented a unit at this facility & ASHLEY made my experience that much better with providing me with information about the facility, my storage unit & she always made sure I felt satisfied as a customer. She’s been very helpful & exemplified a positive attitude whenever I encountered her. I feel secure storing here because I notice how she’s always inspecting the facility to make sure everything secure & in proper order. She definitely demonstrates what Good Customer Service is all about! I definitely recommend this location largely because of her! :)
I moved in to Public Storage approximately 4 months ago and thought I had written a review, but didn’t, so I will post one now. I called this branch and was greeted and helped very professional and with all the customer service that keeps the customers coming back ! I went in after work and signed the papers to lease the unit and the customer service was there even more than on the phone. I buy and sell so visit the storage pretty often and never have an issue, the manager always says hi to me by name, which I am sure she has many to remember so that makes me feel like she truly cares and I bet she knows her regular customers by name as well. She is always busy doing something and is there after the office closes checking out the property and straightening up, she truly loves her job. I fully recommend Public Storage for their clean and cool storage building and units, and for choosing great people to represent them. 5* from this customer who will always need and use storage units. Thank you Public Storage, job well done, all expectations exceeded! Just one point to add, the storage building has issues with customers locking the carts in their storage unit, which causes an issue for moving in and out. Ashley did go buy a couple more and has them in the office to be used by leaving your ID for a deposit, but I don’t blame Public Storage, I blame the renters who feel the need to do this. I have learned to improvise when I get there after hours to load and unload, this would be the complaint that I assume this building gets, but still I highly recommend with 5*.
This place was awesome very helpful Ashley Ashley is awesome she is 5 stars
Ashley was great I got my unit with no problem and no hassle !!! So informative and if your on a time crunch this is the place to go !!! Thanks Ashley ❤️
I had a great experience yesterday at public storage the young man's name was Rome he was very informative and pleasant and may I say the prices are very reasonable I would recommend them very clean and open
Awesome public storage, thank you Ashley you've been more than helpful.
First let me say that the staff are nice and sweet and calm and they take care of you.
I came in without an appointment and they got my unit set up.
They do the best they can with the storage facility they were given. Please give them a chance while they are remodeling and upgrading an already new facility. Just stick with them you'll be glad you did
Ashley is super cool! Great Customer Service!
Ashley is the freaking Best
I worked with a young lady name Ashley and let me firstly say she was so wonderful & helpful, she answered every question. Her customer service was superb and I will gladly like to return and continue to be a customer at the location.
Nice clean store, Ashley is always doing her best to keep up with the cleaning, she also provides Outstanding customer service
Changed storage facilities about a week ago and Ashley helped me downsize and pick a perfect sized unit. Thanks. Very clean facility with the app access to open the gate is nice touch. Way cheaper than what I was just paying at another place
Ashley was the sweetest ever, she honestly took her time to assist me with all my needs. Thanks Ashley for making this experience easy.
I had a great experience the lady Ashley there was so nice and helpful i didn’t even need to ask any questions because she explained everything so well. I will definitely be coming back