Public Storage Self-Storage Units at 6404 Stonecrest Rd, Argyle, TX

This facility more than exceeded our current expectations for Public Storage. We were very impressed with John. He is very helpful, knowledgeable of the business and knows his store and inventory. This place is extremely clean, unlike other storage facilities we have used. We would highly recommend.

Had a Wonderful Experience, Ashlyn Was a a big help with finding the right unit for me and my wife. best service i can get.

Ashlyn was extremely helpful! So thankful

Ashlin was very helpful and answered all my questions.

Ashlyn was very kind and informative. Nice service.

We are truly disappointed with this place. When we rented it belonged to a small private business. After some time the big Public Storage business bought it. Their elevator broke for 6 months. We needed to move out and needed our furniture for the house. We could not move everything by ourselves using the stairs!!! We were on the second floor. The manager (John) and his upper manager (Jessica) told us that the CEO offered to pay for professional movers to move us out due to broken elevator!! We accepted the offer and hired the professionals. We paid a little over $3K and gave the receipt to Public storage place. This took place one week before Christmas 2022. We have not been able to recover our money until now (04/11/2023)!! We have been calling Public storage and have not heard anything back from them yet. We are trying to get reimbursed since last year and nothing yet. Not even a call from Public storage management. We are truly disappointed and raged by their lack of response and respect towards their promise to pay!!! We do not know what to do anymore to receive our promised reimbursement!!!!!

ash was absolutely AMAZING! i lost my dad last week and needed answers about his storage unit as it has some of my stuff in it and some of his stuff that’s sentimental to our family. she was able to answer all of my questions and really sympathized with our situation.

Just had a great experience finding a storage with Ashlyn she was a wonderful help, she has a better upbeat attitude than other storage places.

I am so impressed with this Public Storage location. John was so helpful as we were getting things set up from out of state. Ashlyn was so accommodating once we arrived. The facility is clean, well lit, and so easy to navigate even with a big U-Haul and trailer. It has been a wonderful experience renting here!!!

Dealing with Ashlyn was a wonderful experience. She was very knowledgeable about all of my questions. I will definitely use her storage units for my storage needs.

Great customer service! John was very helpful and thorough in providing information and reserving my unit! Location very clean!

Depends on which location. Argyle/flower mound there elevators are always going out. So frustrating.

Had a great move in experience and will recommend it to everyone

Was out last night trick or treating with my kids. Realized I need to close out my empty storage unit, all I had to do was take the lock off my unit. Called the office and let them know I was going to try my best to make it by 9pm to remove my lock. They noted the account for me and I was able to remove my lock the next morning when gate access was allowed again. I removed my lock early morning before the office was even opened. Charge the full month this morning. Office manage “nothing I can do.” Corporate office, “nothing we can do.” Just seriously sad the principle of the whole thing. Horrible customer service. Wish Chick-fil-A owned this company maybe they wouldn’t play these non pro rated games.

Place used to be great until it changed to public storage. Now it is extremely dirty and un-maintained. Also the elevator to access the second and third floors has been "broken" for the past few months and there is no ETA for repair. They do not care to fix it and are using it so people will be hindered from vacating their storage space. I'm sure there is some legal action that could be taken.

Public Storage bought this business several months after we rented a large and small unit. We just received a notice the rent on the small unit was increasing from $104 to $126 and the large unit was increasing from $349 to $445. I know the rent is going to go up but almost a $100 a month seems extremely excessive. And the reviews from the My Garage Self Storage are no longer applicable. Go somewhere else.

Elevator has been down for 3 months

Elevator has been broke for 3 weeks.

We originally rented our storage through the previous company (My Garage Self-Storage) and their service was excellent. Public Storage took over in April and raised our prices without us knowing. We were moving at the end of summer, so it was pointless to switch our things to another location. We needed to be out of our storage unit by August 31st and they have ONE elevator in the entire place and it is broken. Sign on the elevator says it will be fixed within 10-18 days, 19 days ago!! Absolutely ridiculous! We have carried as much down 3 flights of stairs as we can, but some of our items cannot fit through the stairwell. We requested a credit and they did credit our account thankfully, but we still need our things. We do not recommend renting a storage with this company.

Great rapport, professional and concerned to help and meet my needs

Original post was May 2021- Staff was friendly and polite. Facilities are immaculate. Seems very secure and all units are climate-controlled. Brand new so we had a choice of the location of our unit. Update: This place was bought by Public Storage in April 2022 so the original people are not there any longer. They didn’t mow the grounds until last week. Looks like it isn’t being taken care of as well as the previous owners. Rents are too high for this area.

Clean facility and great service! Friendly staff and high quality units

Grate place great customer service,enclosed facility no dust on your things I recomend this facility 👍

Great service and convenience! Highly recommend this storage facility. Climate controlled and very clean. Easy access from many local subdivisions. Most importantly they are very secure. On site dumpster for your storage related refuse.

The office people are the greatest. Very helpful and knowledgeable. I highly recommend this storage facility. The price is very reasonable.

We switched storage locations because the management here is so much better. It's very secure, clean and friendly.

Even though it’s a farther drive than our previous storage unit, switching to this facility was a great decision, it is very well kept and the staff is always polite and attentive.

I was helping a friend move and the manager of the place was extremely rude and uncompromising about my friends dog. My friend is a good customer of the place with several units and the little dog had to be tied up outside. SMH

This facility is a hidden gem. I am so glad I found this facility, we moved in on a 100 degree day and thank god it is climate controlled. The staff is great to work with. Very reasonably priced vs other facilities. Building is very secure.

Beautiful brand-new facility with friendly management!

Does it have elevator?

A great facility, Mike the assistant manager was really nice and helpful. 10/10

I live near My Garage in Flower Mound and didn’t even realize it was there until last week. I already have a drive-up unit in Roanoke but this is a little closer and much nicer and I got a much better deal for a 10x10 indoor unit. I have my own insurance so my rent is only going to be $75 for the first six months since I chose the third floor. I can say the price was right for me, the building is new and the guy that signed me up was very nice.

Standard type climate controlled facility. Three floors, keypad to entry door and another for elevator, rolling carts to help move, easy to get in and out, very clean, and the employees were personable and helpful. Only two businesses like this in the zip code where I was expanding and both look great and the regular prices are the same but with the specials, the price here was a little better. I’m in a 10x20 which is only on the first floor so I got half off for 3 months and a free barrel lock.

Booked online and was able to move-in next day. Place appeared very new and clean. Simple process of renting and paying. If you need an inexpensive place with A/C and a trustworthy staff, this is the place to go. They also threw in a free lock when I forgot mine.