Public Storage Self-Storage Units at 6346 Nolensville Pike, Nashville, TN

BEWARE!!! After 3 months my rent was raised from $131 to $174 without notice. They claimed they sent an email to my main account but it "wasn't working"? I haven't had any other email problems. From what I have now read, they are doing this across the board. If you want a 32% increase, sign yourself up! Don't believe the price they quote you.

UPDATE 01/11/206 Five stars changed back to two stars. The doors only open for five seconds exactly (I timed it). The customer does not know which of the two elevator doors will open, if the customer’s cart is in front of the wrong elevator door, 5 seconds is not enough time to maneuver a laden cart to the other elevator before the doors have already closed. Even if the cart is at the correct door, 5 seconds is still BARELY enough time for the customer to get to the back of their cart and give it enough momentum to get into the elevator before the doors being to closed. When the customer has accessed the elevator panel with their secure code or phone app, there is absolutely no practical or security reason why the length of time the doors are open could not be doubled to 10 seconds. 2) The app does not perform the correct functions for the elevators. The following security issues happen EVERY SINGLE TIME. When I click the “Elevator Keypad” access link in the app, the door to the corridor on the left can be heard to unlock. This IS a security issue as I should not have access to that corridor. This is a customer service issue because I am trying to get in the dang elevator. When clicking the “Elevator Keypad” access link in the app a second time it is a crap shoot, either the left hand corridor door will audibly unlock again, or more often the right hand door will unlock - now I have been granted access to a second area that I should not have access to AND I still don’t have my elevator). Clicking the “Elevator Keypad” access link in the app a third or forth time may or may not open the elevator or either corridor, I just have to keep trying it until eventually the elevator door opens. This is just poor programing of the app and elevator modules. 3. Last night the "out gate" was locked in the upright position. Security issue. Technically I could have come into the facility without logging in, got into either of the two downstairs corridors using the poorly programmed elevator button done whatever, and left without logging out. This is not the security I expect. 4. And disappointed that there are still no maps in the corridors. ------/--- UPDATE 9/6/25 Outstanding customer service and communication. Very happy to update this review to 5-Stars. They have gained a loyal customer. ------/--- UPDATE 8/8/25 One star changed to three stars. After my initial review (below), I was contacted by the Facility Manager and District Manager regarding my negative experiences. I felt my suggestions, observations and experiences were fully heard, understood and taken seriously. If and when I see implemented the solutions proposed to me by management, I will have no reservations in editing this review to 5-Stars. Excellent customer service should always be recognized. ---Initial review (edited for length 01/11/26)--- The front door to the building is broken. While I understand that security is tantamount, please allow the customer more than four seconds to get out of the elevator Despite having rented many storage spaces in several states, I I was literally lost three times on the second floor on my first visit yesterday. Access "history" on the app is not "history" if it only shows the last time the unit was entered or exited by the customer. That is not "history," that is simply "last." It would take zero effort for your web programmer to include the actual "history," even if you limited it to the last 5 or 7 days. Also, the history table heading "Entry," is erroneous because it actually shows the customers last action. Every customer's last action will be an "exit" unless they are still in the building. Change it to "type." In conclusion, put up some dang arrows pointing to the elevator before you find someone at 6AM, rocking in a unit repeating, "9pm, must be gone by 9pm. 9pm. 9pm"

Eric Besch is a wonderful person and a pleasure to speak with! Great customer service.

Used it for two months. Everything was excellent. I would rent it again.

Ever since public storage took over this place from US storage its been crap. First there was no warning they would take over, just a welcome letter. Then their insurance is more expensive than the last and I was never credited as promised for the first months rent with them. Now I go to check on my items and they have the easy access door inaccessible. I have a disability and not about to do all that walking just to access my unit. Their reason? Security. Mind you they have cameras and a gate thats only accessible for a certain time period each day. It was a dumb idea by management and im likely to move to the storage company next door. We pay too much per month to put up with the nonsense. I've heard about the other customers at this particular facility that got screwed by the transition as well.

Reese is absolutely amazing was so much help I really appreciate everything he was able to do for me❤️

Very helpful. Went above and beyond to ensure our daughter has a seamless move in/out of college. Thank you for your help and peace of mind.

Harry has been so incredibly helpful in securing this unit. We haven't moved in yet, but so far the process has been very easy due to Harry. Thanks, Harry!

Changed ownership. Didn't notify anyone who had automatic payments that they were no longer automatic. Got a notice in the mail saying I was 3 months behind and they were going to auction my belongings. The place next door is much cheaper and more importantly, cleaner. As I was moving my stuff out, I found mouse droppings all over the floor under my furniture that I'd been keeping there.

Harry was fantastic, very helpful and made the process much easier

I started out with US Storage paying $55 a month for my very small 5x10. They tried to up it to 150 in October. I called spoke with a manager and they lowered it to 79 a month and said it would stay at that price. Now it's been bought by Public Storage and my rent went up to $140. That's ridiculous and a huge price change. Online on their website, my same size storage unit is $55 a month. So FYI guys the price online means nothing because in a few months it's going to go up $50-$75 a month. We will be moving our storage unit.

Carol walked me through my first visit and was very helpful and a pleasure to work with.

Mrs. Carol took is the best she took well good care of me and her customer service was too tier and I hope to continue to see her wonderful smiling face and thank you all for your service!

Mrs Carol & Mr Earl were very nice & helping for me! They made the process easier. Great customer service

Yolanda was amazing and so very helpful!! Great communication and made the process super quick and easy.

Quick and professional! Yolanda was a great help

Yolanda was great. Everything was smooth with no issues.

Great experience. Yolanda was great

Yolanda was great!

Brett is the best!

Very quick and explained everything perfectly! Smooth experience:)

Yolanda was the BEST! So helpful and friendly!

Brett was able to work with my scenario and find a great match and price for what I needed. Highly recommend this location!

Carol was so sweet, and took care of us today!! Definitely recommend this place

Carol helped out and offered us water while unloading

Great experience carol was very nice

Carol is amazing and very patient and professional

Carol was amazing! She was very helpful and understanding

Carol was a great help to me in getting storage, she explained all the details for storaging and made this process very easy, so Thank You Carol!

Carol is the best :)

Carol was so helpful!

Carol was very helpful and courteous with my exiting from the storage unit.

Carol at U.S. Storage in Nolensville was pleasant and informative. Wonderful to work with!

Carol was very helpfull and nice.

Carol was very helpful and great customer service

Carol was incredibly knowledgeable and helpful with the renting process. She was happy to answer all of our questions and let us tour a few units while we were deciding what size works best for us. She even walked us to the access code box to triple check that we had access the same day. Carol did it all with a smile and positive attitude. As this was one of our for first interactions in the Nashville area, we felt super welcomed to the area. Would definitely recommend!

Brett was awesome and a pleasure to work with. Made my experience quick and easy. Highly recommend.

Carol was the most helpful and friendliest person ever.

Carol is the best - so accommodating and helpful!

Carol abernanathy helped me at Noleneville store, she was amazing!!!!you need more people like her.

Best in the Business

ms carol gave great assistance and was of great help meet all expectations

Carol is the bestest!

Carol is absolutely wonderful! She is so helpful!

Carol was wonderful assisting me.

Friendly had all information available. Great experience

Kind, knowledgeable, courteous and helpful

Came in after hours as directed by the office, Carol could have easily said sorry sir, I can’t help you. She did not, and made sure for me to get the same care and treatment as everyone else, no matter the time. She went above and beyond and I’m thankful for employees like this that can out their self in our shoes. Love.

Carol one nice person she helped me an work with me good

Carol was super nice and extremely helpful. She deserves a raise.

Carol was welcoming and kind. She was informative about the storage and plan options. She made my experience easy and less stressful. Thank you Carol!

Carol was great and amazing help… easy transaction and great communication… thanks for the great help

Very understanding and explains topics well.

Carol was amazing thanks so much

Just moved from Boston to Tenn. and needed a locker and Carol A was an amazing help. She made getting a locker fast easy and pleasurable !!! Great facility and great staff !!!!

Carol did an amazing job! Thanks for all your help.

Carol is the best!!! She is so kind and professional.

Great customer service from Carol. Convenient storage, nice facilities

Carol was amazing! Very helpful and kind!

Big thanks to Carol for great and smooth service, helping me get my needs met hassle free!!

Carol was a nice and great person.had a great experience.

Carol is so nice and look forward to seeing her! Over all the experience is great and the storage is HUGE! Thank you Carol!!!!!

Carol is awesome!!! Very kind and sweet!!! She helped us sooo much! Would recommend coming here!

The entire process was great. From the move-in, payments, and close out with Carol I cannot be more satisfied with my experience with US Storage on Nolensville Pike. I would highly recommend to anyone in the area with storage needs.

Store Local was clean and served the purpose. Carrol was very helpful with providing information and assisting with the process of securing the storage and move out.

It was great see was so good

Ms Carol was great!! Best service at a storage unit!

Carol was awesome. She helped me with a problem. She made it easy!

Carol was absolutely wonderful, and a ton of help. She made moving into my storage unit seamless. I would highly recommend US Storage for your needs!

Thanks to Carol for her kindness and hospitality. We need more great people like you! Thank you! I love this space everyone I’ve came across has been wonderful to work with.

Carol was wonderful in helping us with our unit and any problems we’ve had. If you are here and ever need assistance please ask for her!

Carol was absolutely lovely and so helpful to me. Thank-you so much for having her on the team!

Carol was absolutely perfect in her role she was helpful and really knowledgeable for the rates she made my visit perfect . And solved Al my issues In the past I have had negative experiences in other locations but never here thanks to her

Carol is amazing. It is hard to find people with her level of service and personality.

Carol was AMAZINGGGG!! Extremely helpful and patient! 100% will recommend!!

Amazing services provded Carol!

CAROL IS AWESOME!!! Thank you for all your help!

Carol was great. Made it all very easy!

Great customer service! Want to shout out Carol for being very friendly and nice.

Wonderful service. Carol did an amazing job.

Carol is amazing! Helped me tremendously!