Tyrone gave me great service again!! Super professional environment
Very helpful staff! Ty was very respectful and helped with anything I needed. If you’re in need of a space this is the place!
Best place to rent for your storage needs. Ty is an amazing property manager
Katie was great at helping get a new lock on my unit since I lost the keys to my old lock Ty Katie
Yesterday I came to put my belongings in my storage; only to discover that I drove across town to lose my lock keys! But Bill and Ty both took great care of me and I was able to get a new lock! This location is clean and has the best people here. Where customer service has been lacking everywhere, there’s no shortage of great service here. Thank you Bill and Ty!
Woman behind counter asks you to rate her personally and everyone does giving that person high marks but what they are really doing is dishonest manipulation to give the business a high score. Come on who rates an employee on Google. Fake way to get high ratings for the business. They entice you with relatively low rate but soon thereafter it starts going up up up. Don’t trust this business
I had my things in storage for three years and did not enter my unit until ready to remove everything. They had gone up on the price. I found rat droppings and urine in the unit & in my furniture and boxes. They had chewed up
everything. All was ruined.
I was very disappointed after three years they took no responsibility. I'm out of my money and lost my possessions being both sentimental and valuable to me!!!!
After talking to others about this problem I found I'm not the only one to have this experience with Public Storage!
I feel like others need to know and be aware!
d
Cecilia is AMAZING!!! She helped us so much from the move in to move out process!!
I highly recommend public storage. Cecelia is very helpful. She is a dedicated employee. Thanks for the help! Great facility and worker
Recently needed to transfer units to a different size. Cecilia was very helpful in this process and made it very easy and quick!
Cecilia is very helpful and knowledgeable, which is great since we dont have any idea about what we need for storage! Also a great location for University students looking for something close by.
Cecilia made my overall experience one I will be eternally grateful. Before I even arrived in Columbia she was able to facilitate billing along and all the instructions necessary to make my arrival at the Rosewood facility painless. Our only hiccup was arriving on her day off. The person covering was new, didn't know procedures, and a bit condescending. Even mentioning hourly salaries which was very unprofessional. The rest of our visits were with Cecillia which more than made up for the unpleasant experience when she wasn't there. Cecilia, thank you so much for all your help and support during our difficult time. We recommend the Rosewood complex but only with Cecilia's help.
Cecelia gave us GREAT customer service!! She is extremely professional, helpful, and knowledgeable. She was able to find the right fit for our rental space. Ask for her when you call!
Thank you Cecelia for your amazing customer service! You put our faith back in public storage. We had been in the day before and had to deal with David who lacked basic communication skills. Meeting you was a breath of fresh air. My family and I thank you for all your kindness and going the extra mile with helping our elderly Auntie. We appreciate all your hard work Cecelia!
Will reccomend to anyone in need of a unit because of Cecelia
Cecelia was amazing 10/10
It's not climate control but it is clean and the staff is nice. Especially the little lady. Honest, helpful and pleasant to talk to. Thank you
Cecilia was friendly and helpful and it's a great facility, easy access, and very clean.
Great service! Cecilia was a big help with boxes and packing material. Nice and clean facilities. Always friendly when I top by.
Cecilia was very helpful. I would highly recommend for anyone looking for a unit.
Cecilia is very helpful. A great asset to this company!
Stacey was absolutely amazing! She has quickly fixed any issues that arose and continuously goes above and beyond. Will 100% be keeping my unit at this Public Storage location for a long time knowing that Stacey is around to keep things running smoothly.
Cecelia is the sweetest! great customer service
Wonderful customer service provided by Cecelia. She was a great help and very friendly! 5 stars all around!
Kat was extremely helpful and made it a easy experience
We had a great experience moving out of the Public Storage on Rosewood. The property manager onsite that day, Cecilia, was incredibly helpful and friendly! She not only made our experience seamless, she also worked with our movers to ensure they could do their jobs efficiently.
Cat was very helpful and she walked me through how to use the storage and took her time how to show me how to do it.
Great customer service Cecilia. It was nice doing business with you.
Tracy
We received great customer service from the property manager Cecelia. But I can5 stars for sure.
Cat was very helpful today and saved me a few dollars!
Cat helped me rent a storage unit and was very helpful, kind, and patient. Would recommend! Great customer service!
Thanks Cecelia. Been using this location for a while, great storage unit
Cat was very helpful in getting me set up. Great customer service by her.
Cecilia was extremely helpful and very communicative. Very proactive as she made sure to call as soon as a space opened up and later confirmed that everything went smoothly upon my move in to the unit.
Excellent location and excellent service from Cecilia! We had storage here for a year and were very happy with the customer service, cleanliness, and location. Cecilia was always available for questions and to help. Thank you!
Cat was super nice!!!! Very helpful with ALL of our questions and stuff as well. Thank you VERY much for everything, and have a nice day!
cecelia is awesome! super helpful and diligent! this storage unit was great!
Cat was awesome and helped me get set up with my storage unit same day!
Cat was wonderful and made the whole experience stress free and seamless! Would definitely recommend this location to friends and family!
Cat was amazing and helpful! She made the storage buying process really smooth, and she explained everything to me!
I appreciate the great service from Cat today.
The on site staff was very friendly and knowledgeable about my unit
Friendly people. The place is always clean.
I was going to leave 4.5 stars because of the yearly price increases (why do places like to punish loyalty?) but I know everyone does this, so I didn't think they deserved a full star drop for it.
BEST Service in Columbia , Clean ,Convenient and Fast Service. Go Public Storage.
Thank you Cecelia for all the help!!!
Great costumer service, thanks Cecelia for all the boxes here!
Cecelia was awesome, made the move in so easy.
Very quick and easy process. Cat was friendly and helpful in our moving process!
Cat- was very helpful and kind 10/10
Thank Cecilia! Great location:)
Thank you Cecilia, wonderful experience and technology
Thanks Cat for helping with the app so I can pay online
Cat helped me find and rent a space when she didnt have any. Love the app
Thank you so much Cecelia for helping get a storage unit so easy and convenient! Definitely recommend for anyone wanting to get a storage unit to save all their college dorm needs throughout summer!!
Cat was more than helpful. She explained everything to us & we would definitely recommend Public Storage to anyone!
Cat was very helpful, and eager to make sure all my needs were met. Really appreciate the time she took to explain things, keeping me from leaving Public Storage.
Ms. Cat was a joy to work with. She has great customer service and she is kind and patient. She is an asset to Public Storage.
Cecilia is super helpful and helped me upgrade storage units very easily. The area is super clean and easily accessible. Great location and great service.
Cecilia was super helpful moving in and out. Facility is clean and well managed. Had no issues using the app for entering the building, there are plenty of dollies, and the elevator is huge for helping with moving things to the upper floors as I was on the 4th floor.
Cecelia has gone above and beyond her customer service is exceptional!
Cat was very generous and helpful
Spoke with Cat to ask a few questions. She was very courteous and answered all my questions.
Very helpful and informative about my whole process thank you so much Ms Cat
Cat, was very informative and helpful in my situation of needing and immediate storage unit. Though it was closing time she didn’t act as so, made sure all my questions were answered and very patient. I really appreciate her help and making this process effortlessly in my time of distress! Love her award winning customer service!!!
Cecelia is extremely attentive and helpful. Very friendly staff and clean facility. So far, we’re very happy with the space we rented and everyone’s help!
Cecelia was such a great help, the location is perfect and the new app makes access so easy!
Cecelia was very helpful! 👍
Wonderful customer service. Quickly got me into a unit.
Cecilia and Cat, I appreciate your service! Thanks again.
I have been to the facility on Rosewood Drive for my storage. Everytime I go there Cecelia is there to help. She is always kind, thoughtful and very patient. It's nice to run into a nice employee that really cares about what she does. Liz
Thanks Cecelia! Great location, great service
Smoothest process I have ever gone through with renting a storage unit. Cecelia was incredibly helpful, friendly & professional! 10/10 would recommend
Thank you Cecelia she is always a great help to me and answers all the many questions. And to add this a great and convenient location.
Cat is a wonderful customer service representative. She is so nice. She help me to get everything together with my storage.
Our experience was seamless. We were able to rent the unit we were looking for and the process was quick and easy. Cat did a wonderful job assisting us with our needs.
Cat was a wonderful customer service Representative, she took the time to answer all of our questions and helped us get the storage unit in the location we needed. I would definitely recommend this place for your storage needs!
Cecelia was very helpful and made my experience at Public Storage effortless! 10/10 recommend Cecelia!
Great location! Cecelia was amazing and insanely helpful. 10/10 will come again
Thanks so much to Cecelia - she was incredibly helpful, so kind - plus fast and efficient. A great experience!
Cecelia at the front office is so amazing and helpful !! I’ve not had a single issue & she’s made sure everything has gone smoothly!!
Very friendly and helpful, Cecelia is very accommodating and patient with customers.
Cecelia exemplified excellent customer service skills. She is very pleasant, kind, helpful, and knowledgeable about her job. Thank you Cecelia for all your help. Kudos to you!!!
Thank you Cecelia, my wife and I have been renting storage for a couple years she has a wonderful personality and a big heart we moved in our beautiful home on Saturday and you already know moving is not easy task she kept us calm and was excited with us at the same time she's the best
Thanks Cecilia! Can't tell you how much help she was!
This place is awesome. They were so accommodating and well to work with. Cecelia was so helpful and made moving less stressful. The employees were accommodating to our crazy schedule.
Cecelia was a great help in getting us in and out! We appreciated the secure location and great service!
Thanks Cecilia! Great Location.
Cecelia was amazing. So glad we chose this location for daughter and roommates storage needs. Close to their housing in the Fall and access to Cecelia!
Cecilia was so helpful and inviting! She helped me figure out how everything works and is such a nice lady.
Great facility! It was very clean! Cecelia was wonderful. Very polite, friendly, and informative. She was a big help.
The store manager was super helpful and it was a very nice experience. Setting up and the “move in” process was very simple.
I had no issues at this location within my rental duration. The facility is kept very clean and Cecelia has also been very kind, helpful, and informative with any questions and concerns I may have had. I recommend this Public Storage to anyone local needing a unit!
Five stars for the location, for the quality of facilities, and for the incredibly kind and helpful staff. So pleased and highly recommend.
Great selection of boxes and moving stuff. Nice, helpful office staff.
Cecelia was so helpful, kind and courteous. She made the whole experience a breeze!
Cecelia was very helpful. She made sure I had everything I needed. It was also a Very clean facility.
Cecilia was very helpful! Will refer to friends! Great location