My mom paid for her storage shed for two months know they saying she owes them 500 dollars when she is already caught up they wont let her get her stuff out until she pays the 500 even tho she has the recipt for the two months
ShaCola was extremely helpful as I moved out. She is super kind and exemplifies going above and beyond for your customers. Thank you for making the process easy and helping out when we hit a snag!
The ladies are very helpful and they have great customers to service skills
I went into this location looking for a unit I saw online at the Savannah highway location. Lashanda did not have the promo or price as the other location. She walked me through the entire rental on my phone in her office. Thank you so much.
Lashanda was so wonderful
The customer service from lashanda was outstanding
Thanks Brittany for all your help and patience..
Working with Lashanda was an absolute pleasure! Her dedication to providing outstanding customer service is truly commendable. When I encountered an issue with the gate and found myself locked out, Lashanda not only promptly assisted me but also followed up the next day to ensure that everything was taken care of. Her proactive approach and willingness to go above and beyond exceeded my expectations. I highly recommend Lashanda for her professionalism, attentiveness, and commitment to customer satisfaction.
Thanks brittany for all your help
Lashanda was over the top friendly. She went above and beyond. Thank you for everything you did. Please cherish her and appreciate her.
Lashanda was friendly and very informative
You ladies were lovely and so helpful
Thanks Brittany for all your help with the moving in
The staff at the parris island location are the ONLY ones who deserve the 5 stars. They are absolutely wonderful people who you can always count on to put a smile on your face. Corporate deserves no stars!! I'll say it again they will raise your rent every couple of months regardless how many YEARS you have been with them. If your an individual like me who has a full 3 bedroom house hold in one unit, the last thing we want to do is move to another unit. Corporate will do nothing for you but lower the cost for one month. That has nothing to do with the amazing staff. The staff will do whatever they can to keep your business and make things easier for you but the increase every couple of months is all corporate and absolutely ridiculous! To the staff at my location, thank you everything you all have done for me for all these years. You all are the real MVPs. You all are the only reason I stay at this location
Lashanda was the most kindest person I’ve encountered in a while.
Thanks to Lashanda for such great customer service
Lashanda
Employee asked to see my phone and placed her own review
Jessica was a gem. Had to get a last minute unit chance, after a few discrepancies...she made it happen. Thanks again Jessica ❤️
To say lashanda was nice is an understatement. i’ve never met anyone that went above and beyond for the customer. Thank you Lashanda
Lashanda was so kind and friendly. I appreciate her service
Lashanda you were so patient a day kind with me foe the past two days.Thank you for not giving up until I got a space
Thanks lashanda and brittany
Thanks Brittany for all your help and being patient with me through the moving process.
The location in Beaufort, SC engages in fraudulent advertising. They advertise on local site 1$ for 1st month. Also, on Yelp, when u open their website, it is advertised. When I inquired about it, she stated, " I don't do that." They also stated my unit had only 1 available. Therefore, I reserved and paid. That was false. I cancelled the reservation and was told via live chat that I would receive a refund in 5-7 days back to credit card. The next day, I got a refund for the lock only 21.34. I called again and was told 5-7 days. Today, I called a 3rd time, had a wait of over 16 min, and was told I would receive a check in 6-8 weeks. I canceled when the charge was still pending. Per SC law, refunds must be made to the original form of payment. I have filed a complaint with the State Attorney Generals office and also the FCC due to fraudulent business practices. I am speaking of the Beaufort SC location only. I have no knowledge of any other location, but I must saw, there app is buggy and hard to navigate. They have only 1 star reviews on Yelp because u have to rate them with at least 1 star. No reviewer on that site had anything good to say about this location. I believe they are TRYING to play hard ball because of my reviews and complaints. It speaks volumes as to the integrity of this company. BTW, I found a different unit, 1 mile away, 1$ first month, and for a lesser charge for subsequent months. Public Storage also charged a 29$ administrative fee, yet I did it all myself online. Is this the kind of company you want to do business with? I will let u decide and only offer up my experience.
Great Customer service !!! All of my questions were answered in a timely manner and professionally. Thanks to Lashanda .
Appreciate all your help today. BRITTANY
Thank you lashanda for being so patient
Lashanda and Brittany thsnk you ladies
Thanks again for walk through e-rental process Brittany
Lashanda and Brittany
I was a customer, these 2 young ladies were amazing. They were professional, compassionate, just all around nice. I was dealing with so many things. And their kindness was extremely appreciated.
Thanks again Brittany for great customer service.
Great customer service Brittany
Great customer service Brittany
Thank you great customer service brittany
lashanda you were very informative and helpful. thank you
Lashanda thank you for downloading the app and showing me how to use it
Thank you lashanda for the amazing service
If you need longterm storage find something else, cause your bill is gonna keep growing every year! I started at $99. Four years later I'm at $160!!! The girls inside are awesome, and explained that the owners taxes went up. I feel like it was still too much! I did this review for Public Storage in Shell Point.
Thanks Brittany great customer service
Great customer service Brittany
Needed a small.accessable unit at a reasonable price and I was shown one that meeted my needs.
The facility is nice. They gave us a price that was reasonable for the area. Then increased our rent 3 times one of the increases was almost 30%. I would advise you look elsewhere. They will raise your rent.
Thanks you again Brittany for great customer service
Helped others who had storage here, seemed clean and secure.
Great customer service Brittany
Lashanda you are wonderful
Thank you lashanda, you were a breath of fresh air
The entrance and exit are confusing and weirdly designed. Someone possibly could hurt themselves or others attempting to maneuver around/inside this obstacle course.
I've been using their services since 2013. And they just doubled the prices of their storage buildings from the original pricing of $207 to $416/month. For the same storage room.
Amazing customers service Brittany thanks again. Very clean storage
Great customer service! The staff is very friendly.
The ladies were wonderful
I used Public Storage for a few months. Each time I went to my unit the hallways and property were clean. I would like to tell Lashanda thank you for being friendly!
Lashanda was very helpful and made sure I had all the information I needed!
Lashanda is such a sweetheart. She was always so welcoming and don’t forget very professional. Any questions we had, she always had the answers to them. I high recommend this location.
Thank you lashanda.. you were so nice and helpful
Lashanda has a awesome personality. She makes you feel welcomed the moment you walk thru the door.
LaShonda Thomas great employee always good customer service Best place for storage !!
Well kept establishment! Not only is the establishment well kept but the staff is extremely nice. Whenever I enter the building I’m always greeted with a warm and welcoming smile. Ms. Lashanda is very knowledgeable of the area, store product, availabilities and gave great suggestions for dinning out with my family. Please go here for all your storage needs!!
Amazing customer service Brittany.. appreciate all your help. Very clean property.
Lashanda was extremely helpful and very professional!
I went by the facility to get pricing information and was greeted by Lashanda. She took her time to explain pricing and even offered to give me a tour. I really appreciate the great customer service. My husband and I will be back to rent. Thank you.
Thank you for being so polite
Lashanda was very professional and kind. Property was very clean
Lashanda is great was very knowledgeable on her job
Wonderful customer service Brittany..
Pretty easy going in and easy going out. Would use again
Great customer service Brittany