Public Storage Self-Storage Units at 2535 Maryland Road, Willow Grove, PA

Ty came over help me out will recommend this location

Stopped by last week for information. Tracy was super helpful. The property is clean and they have lots of merchandise. I will be storing here in the future, the rates are the cheapest I've found by far.

My son and I came in to asked for prices because of the Reviews. Tracy was very helpful and answered our questions. The prices are a little high for me. But the property was very clean. And felt safe

The property is clean. Traci seems to care about it and she is also very helpful. I would recommend storing here. Thank you.

Great setup and customer service

Good but expensive for the price

I Had a bad experience here. Refunds are only available if you move out the same day you move in. Would not recommend moving any furniture in due to the smell and dampness. I moved in furniture and moved out the following day because i was told i could get a refund. I got no answer when calling the manager the day i moved out and the following day was told i will not be getting any refund. the only people to help is a call center in california and they would not listen to the problems I had. (damp room, dirty unit, no electric to light socket, door hard to open) also no one is available to help at the location only a kiosk with video chat. as far as im aware nothing will be done to fix the unit for the next customer. It could be a good idea to closely inspect your unit before paying to move in.

Traci was super knowledgeable and SO helpful in a stressful situation! She helped me resolve my issue and even made my experience enjoyable!

Extremely nice! Helpful, stayed open late to help me

Without a doubt the best storage I ever had The combination of price, space, location is unbeatable. The manager was truly professional and super kind. I got everything done in minutes. If your looking for a storage look NO MORE you wont regret it, money well spent .

Traci is awesome. Great service and place.

I have stored here for years. The property is always clean. Tracy fixes anything that needs it.

Quality service with a smile, Traci the manager made the process quick and easy And answered all my questions.

Tracy is always a pleasure to see when I come to pay my bill.

Traci is so kind and this is such a great location!

Traci is a very patient and wonderful employee! I came in today and she able to help me with everything I needed and answered all the questions I had about renting a unit for my furniture

place clean, quick check in and storage was in really good condition!

I store at a different location, but sometimes I come here to pay my bill on my lunch hour. Tracy is always pleasant and welcoming.

I come to make my payment here since it's close to work. Tracey is always very friendly. If I ever need to move to a different locker I will definitely come here.

excellent service

Great customer service. The employees were polite and kind. They helped me with all my needs and answered all my questions.

Very polite and informative and was able to answer all my questions. Very clean facility.

I went to this location and the young lady Cyani was very nice and helped me. She seems really dedicated to her job and was extremely helpful with any questions I’ve asked.

I highly recommend this location it's easy to get to and Traci is always helpful.

Checking out the rest of Mertohm objects

Nice and clean. A good place to put your stuff. Thank you

Tracy was very helpful. The office was clean and the prices are reasonable.

Clean and secure. Staff is always very friendly and helpful.

Very convenient location and affordable rates. Tracy is always very friendly and helpful. Clean and secure facility.

Tracy was wondering and very helpful fantastic service.

I went in today to get information about a storage unit today. Traci was very helpful and knowledgeable about everything that I asked.

If I have a problem and call, they always get back to me promptly!

I stored here for about 8 years and never had an issue. Traci and her staff are friendly and knowledgeable and always willing to go the extra mile! I recommend storing here to anyone that needs storage. The price was good too. The property is old but clean and well maintained.

Traci was great today! Will recommend to everyone in the area

Traci was amazing, very helpful and informative. Highly recommend.

Traci is awesome. The place is clean and my stuff stayed dry. I never had any trouble. I would recommend storing here if you ever need storage. Its very safe here too. The rest of the staff are friendly too.The price was okay too. They have a variety of sizes also.

My husband and I rented here months ago. This experience has been a good one. Traci and Justin are always willing to help. Its a great place to store and I would highly recommend. Its very clean and safe.The price is very good also.

Clean storage spots and very affordable! They also have some aweome people working at this location!

I had the worst experience with Metro Self Storage and was leery about Public Storage . To my glee, this company and specifically the Willow Grove offices have been good to me. When Covid came about my job went away along with my medical benefits. They have worked with me to help me maintain my items. If you need to store anything in the Philadelphia/Willow Grove area go here! Go HERE! BE SAFE EVERYONE...... H

Customer service is awesome, this property is also super neat and clean. Will highly recommend them when someone is in need of storage.

Sheet rock walls are broken, insulation from the ceilings are falling down. The outside looks nice BUT inside the units are run down.

Great experience and amazing customer service, would happily recommend

Just rented a space, very clean , dry and was provided a lock with some other items to which impressed me to make this review... Jim

Shawn was awesome! Im looking for storage for my mom so I walked into the Public Storage and had some questions about storage. He gave me a tour of the place and explained to me how the storage works. He was super sweet and wanted to make sure I undedstood everything I needed to know!!! Great place and great staff!

Great size units, very safe and secure and customer service is awesome

I thought the units here are very reasonably priced and a good size! It was very clean and the customer service was great! I would definitely recommend to friends and family!

I came in today to inquire about renting a storage unit. Shawn was very knowledgeable and helpful. He explained everything in great detail. I was a great experience and i am glad i choose this location.

I stopped in the office looking for information and the manager was very helpful. We do not need storage until the fall but Traci took time to answer all my questions and show me around. I would highly recommend this location to anyone needing storage

Very nice place and great staff and very clean

Went in to get information about storage for my motorcycle & Ciara was very helpful

Stopped in for information and Traci was great. It was raining so I didnt want to go looking but property looks clean from what I could see. We will be using this facility when we need storage. They also have a large supply of boxes

The quality of these units and business is something I'd expect to see in the ghetto. Holes in the walls leading to other units and outside. Studs that fall over with ease. And the gate that everyone needs a code to use to gain access to the lot is left open. The employees don't care, they just want to collect a pay check. Nearly every time I've entered the office an employee has been watching a show.

Nice location

My experince was very good. unit was clean, dry and management was helpful. Just emptied unit after many years.

I stopped in to get some information and Justin was super helpful! He was so knowledgeable. Thanks for all your help!

The location is clean and the staff is nice.

Came in on a friend's recommendation and spoke to Justin. Units I saw were clean and accessible. Overall a good experience and will be expecting to use this location when the need arises.

Reid was awesome when I came in to look at units. I will definently be back to rent a space

My parents rented at this location for almost a year and when helping them move their stuff out I couldn’t help but notice how clean the location was. My parents stuff was well kept with the items they purchased at the office as well. And the staff here was extremely helpful as my parents were removing their items. Would definitely recommend this place.

Very clean and friendly staff!!! Thank you for everything

I came in to ask about pricing and Traci talked me thru every step. In the fall I will be coming here to store my things. The property has competitive prices and is clean and well managed.

When I came in to look at units Reid helped me find the right size for my belongings. I will definitely becoming back here when I need storage!

Best place around

Traci was a great help me get into my storage locker.

Always an amazing experience whenever I need services from this location. I highly recommend

Traci has great customer service skills. The sign up process was quick. Thanks for your help today!

Very helpful and professional staff. They assisted me with my storage needs. They provided me with all the information on the different storage units to accommodate my extra stuff. The pricing was reasonable. I was pleased to see they also offer boxes and other supplies. One stop to handle all of my storage needs. Thank you

Went for supplies, Traci was kind and very helpful

Great staff, very informative and helpful. Helped me understand my storage needs and options. A great place to store your extra items.

Massive amounts of mice poop all throughout unit. Of course I expect some bugs and rodents but there’s an obvious infestation. Came in because of the $1 first month, but I see they quickly made that up by massive rental increases. Last year it was $150 for a 10x15 unit. It will be $220 in a few weeks. Will seek other locations. Would not recommend. **Update** Was contacted by general manager about my complaints and company will attempt to correct to satisfaction. ***Update*** Property owner has had complaint about door and open work order to fix it for over a month. No repair was performed. Found LARGE mouse hole in unit. Had to toss a lot due to damage from rodents. WOULD NEVER RECOMMEND THIS PLACE TO ANYONE. EVER.

Was looking for a place to store some odds and ends and walked in here. The staff was super friendly and helpful and would definitely recommend them!!!

Such a well-maintained facility with excellent service. The staff were amazing and super responsive to all of my needs!

Jessica was really helpful- went out of her way for us

I transferred to this location after being at another of the company's properties. It was a smooth transfer, not complicated at all. I personally am glad to be here vs the previous location, it's very well kept and the staff is wonderful.

The units were tidy, everything was kept safe, and Traci gave amazing service.

Never thought I would need a storage facility. I looked at a few down in the city and was a bit scared to leave my stuff there. This site was well kept, the lot was clean, and service was prompt. Traci was extremely helpful and always greeted me with a smile.

The process was very smooth to get a unit. I booked online and got a call within the hour to setup a time to move in and do the paperwork. It was all done very quickly and I was moving stuff in within an hour of booking it online. The lady who helped me get all set up was extremely helpful and got me through the process without any issues. I highly recommend them.

Traci Is AWESOME! I've used Public Storage a few times now and always a pleasure going back and seeing Traci. Thanks for all your Help!!

Great Location and Jessica and Justin were amazing to work with... in a frantic situation I had to put my whole house in storage for a week. From boxes to the size of the unit... I was truly impressed

It's a box you rent for too much money.

Reid & Jess at the front office were amazing help. Fast and quick service. Highly recommend!

Thanks to Jessica my experience today at public storage in Willow Grove was a pleasant one. Jessica was very knowledgeable of her job which made the process quick and easy. Her upbeat and positive attitude was was greatly appreciated! Kudos to Jessica for her superior customer service skills.

Managers name was Jessica, she was really good, she was friendly and provided me a good closeout service. Definitely suggest using these guys - Casey

The manager seems very knowledgeable and helped me with my needs.

Nice

Super Clean and friendly staff awesome location and the units are really easy to get to!

Trish/Traci was absolutely wonderful. She was helpful, resourceful and funny! I highly recommend this facility.

Kate helped me with securing a unit, and she was absolutely excellent. Professional, quick, thorough with the paperwork, and very friendly. The hours are convenient, and the security is great. We have never used a storage unit before and we feel confident with our company choice and location.

5 stars all the way for this location. If you ever need a facility manager to work with you on your needs bring your business here and work with Traci. She saves me time and muscle by accepting deliveries from couriers versus having them shipped to my home. Without this level of service it would be more difficult to support our expanding business.

Great facility. Staff is always friendly and extremely helpful. I’ve rented storage at other facilities in the past but this is by far the best one.

Tracey was extremely helpful with my storage needs

Traci was fast, straightforward, and friendly. She went above and beyond what was asked to make sure I got exactly what I needed. 10/10 would recommend. Thank you, Traci!!!!

Easiest part of our move. Traci was wonderful in explaining our options. She and the rest of the staff were friendly and helpful. Our unit was very clean and simple to load from and unload too. My partner and I would definitely recommend Public Storage.

The staff was wonderful and super helpful! Update: we’ve been in and out to our storage unit adding stuff over the past three months. Always helpful staff, safe and secure property. So glad we use them!!!

The facility is wonderful. Very clean, the staff is very professional, knowledgeable and friendly. I feel like my belongings are safe.

My mother has a unit here and has had it for years. Tracy has always been very helpful and understanding. The property is always clean. You can tell the staff really cares about the property and the tenants.

Convenient

Friendly and professional staff. Thank you so much for all your help and advice. A truly wonderful experience.

Great location, and great service. Jessica was extremely helpful, and made my experience much easier. I haven't rented a storage unit before, and ran into a problem when my household goods wouldn't fit into one unit. Without her help, I would have been lost.

Wonderful location! The site is well maintained, easy access to the highway, and Traci, the woman running the facility, was phenomenal. She answered all of my questions, was incredibly friendly and set me up with everything I needed. Will definitely be recommending this place!

Denisha was very friendly and helpful! Great service and nice storage space.

Traci was a great help, the location is very accessible but feels very secure. Prompt service and a clean lot!

The staff on site are exceptional and welcoming! Traci specifically made sure to greet me and was kind enough to take the time to show me around the facility. Based on my experience I would happily recommend this facility to my family and friends.

10/10 Tracy was so helpful, the lot is very clean and the office space and units are very well maintained.

The process of renting a storage unit at this location was seamless. Traci was welcoming and very professional. She was extremely accommodating and patient as she took us around the property to view different units to help us determine the best size unit we needed. The location is extremely accessible to the Pennsylvania Turnpike. The property is very clean and well-maintained. Would absolutely recommend to others looking to rent storage space.

Traci and Jessica provided my family very friendly customer service. I totally recommended to anyone looking for a place to keep their stuff!

great location, great people but got to go , got to expensive

Traci did an excellent job meeting my storage needs. Very nice facility that will meet all your needs.

Came in office to inquire about renting a unit in future and was given a lot of great info will definitely store here in the future and recommend to family and friends.

Traci (Property Manager) is the best!! Excellent service!!

The manager today was so friendly. Made the process super easy.

Traci is wonderful! Very professional and helpful. She answered all my questions and even made recommendations to save me some money!

Traci is amazing. She's very knowledgeable and makes the paperwork easy to digest. She's also very patient with customers. You can tell she really likes her job, which is pretty rare these days. I would recommend her and Public Storage.

Jaileen was a great help in person...

Traci (Property Manager) was awesome!! Very friendly and knowledgeable. Took the time to show me various sizes to make sure I got the one I need. The whole process was 1, 2, 3, and we were done. We now have 2 Units and would definitely rent from Public Storage if we need more in the future. -Tom M

It's a fairly low budget built storage unit, and I believe they charge a little too much for what it isn't.

Its wonderful, traci was professional and informative, explained everything in detail and made my moving experence pain free!!!!

Traci has been excellent and great of service with assisting us with storage. A++ convenience and assistance!!!

Traci was absolutely amazing and couldn't be more helpful! By far the best self storage I've ever been to.

Traci was so helpful and friendly! The facility itself is very clean and the location is so accessible !

Traci does a wonderful job. Very friendly!

What a wonderful experience, very knowledgable, patience, and polite!

Awesome!! Let's face it- a storage place is a storage place. But at this storage place- Traci makes all the difference. She's efficient, friendly, will make sure you get every discount you can- and she keeps the facility is top shape. She does a physical inspection of every unit, padlock, security camera and light every day. Nothing but good things to say!

Tracy was a wonderful help and a great asset to your company. You should be proud to have her as your employee!

Traci is awesome! She made the process easy and enjoyable

I happened to be in the area near willow grove air force base and I needed packing peanuts. Traci was very helpful and knowledgeable with the packing supplies even tried to get me to buy bubble wrap but I told her the packing peanuts were enough for now. Traci is a wonderful woman and I look forward to seeing her again.

the unit was clean. the staff is wonderful and all my stuff was safe with no problems.

Traci was wonderful to work with in securing a storage unit. My situation is a little complicated and she answered all my questions happily and professionally. Public Storage is fortunate to have such a great person working for you. Glenn White

The woman, Traci, was extremely helpful! She accomodated me with everything that I needed and went above and beyond her call of duty. I wish that there were more stars to give!

Traci (Property Manager) provided an excellent service. I would recommend it! Suggestion: Improvements that could be done in the 5x5 interior units is to replace existing doors by new stainless steel doors which seal the unit and prevent rodents to enter the unit. Current installed doors are made of wood and have 3 inches distance to the ground which allow rodents and other insects to invade the unit easily.

Traci is great! She explained all the paperwork and procedures and gave me a few tips. The unit is OK. The door is a little unwieldy and some insulation hanging from ceiling.

Went back cause i needed some supplies for moving and they are so well priced

such a great option to have when you are moving into smaller place, i mean i can trust that my stuff is safe and not have to keep in my house!

So friendly! Just nice place to come to

Just so cool they know what they are doing and make it enjoyable

One word to describe them. Awesome. I met tracy i think her name was and she really knows what shes doing i am so happy i met her and i came back to pay my bill later and i met allie? I think her name was allie she had brown hair and she was really helpful i told her my situation and she recommended some stuff i needed to accomplish this and they even sold it! Thanks guys

Awesooomeee people very clean organized and can see myself renting again

safe place friendly dtsff

Great experience! The operators were extremely helpful and always accessible. I would definitely use and recommend this location.

Well run facility. Hours of operations make it convenient to use. Clean and well lit.

Traci was very friendly and helpful. It is easy to get in and out using a pass code at the gate. Overall a very good experience.

Quick and painless setting up account & Locker Locker perfect size as recommended by PS. Locker clean, dry and accessible. Closing account was painless as well. Customer service = A+ Convenience for trailer accessability = A+ Secure and well lit facility = A+ Price was reasonable.

Excellent storage facility, great staff, never have had any problems with this location. I would highly recommend this site over others in the area.

Tracy is an amazing Manager and made my two-years at Public Storage a breeze. It's always clean, the staff is always helpful and Tracy once again is amazing.

Martha and Tiffany was great I stored 2 months and it was great.. wonderful customer service

Traci was extremely helpful! Thanks Traci!

Very personable,knowledgeable & professional.

Good service

Talked to Melanie and had no trouble checking in. Clean, well run facility with easy access. Would recommend.

Good place to store

First class operation all the way!

Nice, clean facility and friendly, helpful staff. Highly recommend!

Friendly and helpful staff. Will definitely recommend to friends!

people were very helpful, and i feel my things are very secure

I've been looking for a place to store some stuff for a while now. Found it! Talked to Tracy, she got me all the information I need, was polite, helpful and friendly. When I finally get my rear and gear and pack up my stuff, this is most definitely where I'll be going.

This place is clean and safe. Would recommend to anyone looking for an affordable and reliable storage facility.

I was very pleased with the overall experience. They were very thorough and left no questions unanswered. This was a very positive experience.

excellent and fast, thx!

I had a great experience with the my Public Storage unit! The place was well secured and I was always able to access my unit whenever I needed it. Accessing the premise was always by code which is assuring to someone that is storing their property away from their home. The manager was always attentive and helpful to our needs and we would always recommend this location to anyone.

I have been a customer at this location for a few years now. It's clean and secure, I don't mind keeping my valuables in there. Tracy who I normally deal with there is friendly and always helpful. I would recommend this place to anyone in the area that needs a secure and easy to work with storage facility.