Public Storage Self-Storage Units at 350 Glen Creek Rd NW, Salem, OR

Very wonderful and helpful staff! A huge shout out to Dave!

This place has an amazing location and easy to work with.

This place is in a great location in West Salem!!

I've rented here for years and I've never had my rent price reduced until Public Storage took ownership! The current Manager, Dave is very helpful and friendly. He helped us transition from our current, small unit into a much larger unit for a great price. This allowed us to consolidate all our belongings to one, convenient location. Thank you Dave and Public Storage!

Wonderful customer service!! Dave was awesome 👍

David was great to five work with.

Very easy!! Reserved with the app, gate access easy, easy to find unit and store my stuff! Staff was friendly too! Thanks!!

Dave saved our life with his competence and caring

I really appreciated that David took the time to walk me around and show me all the options and helped talk me through what I needed. Very relaxed and not salesy.

David was great, quick service!

The manager, Dave, at the public storage on Glen Creek Rd, Salem, is very helpful. He always calls back when you leave a message, and he gives thorough information. The units seem quite safe and well-maintained.

The facility is really clean and David is awesome!

David was awesome he helped me reserve my storage unit , excellent customer service!

David, Honest , caring and professional

Thanx to David we got a storage in a short time and a great deal. Thank you David😀

The place is better than other storage facilitys

David in the office has TERRIBLE customer service . BRING BACK JENNIFER !!! absolutely terrible terrible terrible customer service . I live in a whole different state and he claims I CAN ONLY PAY CASH and he won't take debit . When I've paid that way for months now .

David is always so helpful.

Longtime customer, longtime happy. thanks David

Great place for storage. Got boxes for a great price!!!

I won a storage unit from this place and I was excited because I got a good deal from the auction. When I took a box out of the storage unit, mouse or rat poop fell to the ground.. I searched a little more for evidence and it had mouse poop everywhere. I refused to empty this unit because mouses carry deadly viruses called Hantavirus. You can get from mouse poop and pee, which is deadly. I was told that I would not be allowed to auction another unit.. The guy told me that this unit had been there for eight months unpaid. So that means if you get a storage unit here and it sits for a long time without you going into it and visually checking it then you will eventually end up with mouses tearing into your boxes, pooping and peeing all over your personal items. What kind of storage unit thinks it’s OK to sell units on an auction site that are infested with mice poop and mice pee. They should be paying somebody to empty out storage units that have mouse and pee. A report to the city of Salem will be made. Shame on any storage unit that sells units in auctions infested with dead mice, mice poop, and pee in the unit all over the items. Honestly, anybody selling a unit full of mouse pee and poop should be a shame of themselves and should also fear that by selling these units you’re risking the lives of people.

Very helpful to me with my storage unit.

David was super helpful and explained how everything worked and got us in and out super fast.

We needed to move to a smaller unit at this facility and Jennifer (who is amazing!!) helped make it happen quickly (and on a weekend no less!). She was super flexible and patient helping us determine what would best fit our needs. She walked the property, gave us options and time to measure and decide. Working with her was an absolute pleasure! Thanks for your time and laughs this morning, Jennifer!!!

David was very helpful and great! Wonderful customer service

David made getting a unit a quick and simple process! He had very good communication within minutes of me filling out an application online and was flexible when I needed to change the time of my initial paperwork and viewing meeting.

Very friendly people Clean safe & secure

Staff are friendly and professional, secure site, price is reasonable.

West Salem facility. I THOUGHT I was getting my unit for the “$1 special.” Then a $29 administrative fee was added. Ok. Then a $19.99 lock fee was added. Ok. I guess. Then I get a $12.87 charge! Then I get a $1 credit!! I called the office to ask for an explanation. My first two calls went unanswered. Then I got a call from a young lady who wanted to help me. Her name was Jennifer. She was very friendly, told me I was really lucky to get the unit I did because of its condition and height and because she wanted to rent that very one! She spoke to me respectfully, professionally, and tried to convince me that I was paying for the difference between when I paid for the unit and the day I reserved it for, 5 days. I was so confused when we ended our conversation that I thought, “ well, maybe since I’m older, I’m just missing something!” I just couldn’t reconcile the explanation in my mind. So I went there and spoke to David, the one who helped me initially. He explained that I was paying the prorated amount to the end of my first month. I reserved my unit on Feb 28. I’m paid up to March 27. The $12.87 is what I owe for March 28-31! Ok. If you divide the monthly rate by the number of days in the month, it still doesn’t add up, but, ok. So the takeaway for me? A $1 special deal is really $49.95. I shouldn’t have reserved my unit for Feb 28. I should’ve waited a day and saved an additional $12.87. David and Jennifer are really nice people who work there. Jennifer is new. I understand being new on the job. It takes time and training to be able to give accurate information. Jennifer and David have customer service down. They do that good. Kudos to Jennifer. Kudos to David. Oh! The $1 credit? An honest mistake. Post script: After reading my review, David called and said he’d made a calculation error and I’m being charged for only two days the end of March. Having only 28 days in February really messed things up! So, as I told him, I’ll increase my stars to a five but only as it concerns the staff there. The rest of it was all so very confusing. On a positive note: the property and the unit I rented was very clean.

Jennifer was very helpful, and I got everything I needed to get started!

This place is great, David was very helpful

Great service and great location

Was at this facility before it switched over to public storage nobody notified me that there was a company switch over and nobody ever answers the phone. Wish somebody would have mentioned that they were selling to this company prior to renting . Extremely poor communication . Please note this review is not towards any on-site employees . I apologize with that understanding I was directed to the " customer service line" not the on-site phone . The lady here is so very nice , her name is jennifer

Very clean área and safe, the person who helped me "David" was very kind and helped me with everything I needed.

This place recently got taken over by Public storage and most of the reviews were written prior to that. There was no notification that they had changed hands just an email that said “welcome to public storage please sign your new lease” I had questions about it and the new office person David was super condescending and rude. I would stay away from this place now.

David was very helpful.

David is awesome!! He took care of us!

Great storage center Dave was very helpful

Great place and staff to work with.

Move in and move out process was fast and easy. Rose is great to work with!!