Public Storage Self-Storage Units at 6525 N Lombard Street, Portland, OR

Great service

Great place to buy units

1st, they charged me for a drive up unit that I can't drive up to. It is literally blocked by a pole, even though it says vehicle acess on all the maps. We are now in a difficult situation bc we have to move today and we reserved this over 2 weeks in advance. 2nd, they said we could have a much smaller unit for almost $100 more. We opted for a smaller, more expensive unit bc we didn't have time. The unit was disgusting and covered in mold. Hfs this is creating a MAJOR hassle for us on move-day. These folks are crooks. Stay away.

helpful + friendly staff!

Thumbs up! Clean and convenient. I think the whole place is on one story so all the spaces are easily accessible. And Jesse, the manager, is really helpful, friendly and cool.

Update: been storing here for the past 6 months - so far so good, no issues that weren't immediately addressed. Thanks Jesse!

Jesse is one of the kindest gentleman I have worked with. Storage was great!

Great service very convenient

Jesse was great!

Jesse is an outstanding manager! The facility is clean and well lit and always feels very safe and secure when I’m there. If you need storage in North Portland, I highly recommend you go see Jesse at Public Storage!

Jesse was very informative polite respectful and helpful great customer service

Thank you Jesse for the great friendly service!

Fast, friendly service good prices

Quick access, good experience and excellent customer service.

Jesse went out of his way to make my experience perfect! A gentleman and a scholar!

Jesse was so polite and helped us find exactly what we needed for a great deal.

Jesse is so kind and helpful!

Jesse was kind and provided great service!

Amazing service

Five stars for the bestest boi guard shack cat, whose name we don't know but we call him VIK (short for Very Important Kitty).

Swift and friendly same day service!

Good experience all around, no issues at all.

Jesse in the office was both professional and down to earth. Super easy to set up an outdoor storage spot and really reasonably priced too.

Jesse was very friendly! Reasonably priced! Thanks for the help Jesse!

Jesse is amazing! Would come back again and again.

Good customer service

Jesse was informative and helpful. Reminded me of my vacate date.

Jesse was amazing! The location itself was lackluster. Can’t enter after 5 or 6. No lights in unit, literally can’t see anything inside the unit. Can’t return bolt lock for partial refund.

Great place to sore stuff.

Clean, safe, good customer service.

Super great experience. This was our first time and everything was made east thanks to Jesse!! So hilarious and gave us an extremely informative run down of how everything works. Honestly turned our whole day around for the better.

Great service jesse!!

Storage unit was nice and my belongings were safe

Jesse was absolutely amazing. Great property manager - kind, friendly, and prompt. The unit didn’t have an escalator and was on the second floor but the unit was clean and the place was quiet

Jesse was very helpful

Jessy was very informative and great to work with

Jesse was great very friendly and helpful

Move in was easy no elevators so heavy items may be difficult to take to upper floors.

No return phone calls, no manager on site. When I went to check out the unit I reserved online, it was not as described. No refund for "admin fee". Lots of extra little charges like mandatory "insurance" and a lock you don't need. Stay away.

Jeremy made a stressful chore like getting a storage unit super easy and friendly. Thanks!

Wouldn't let me rent a unit even though my ID was an identification card but it wasn't a real ID with the star the only reason why they wouldn't rent out to me was the star that's the only thing that makes it a real ID meaning for the airport or trying to cross the border it can be still used as a identification card for state and business use and it says it on the back

Jeremy was very helpful in finding us the right unit!

Very friendly service, easy to communicate with. It was nice that we moved our stuff out before they started pressure washing the outside as they said our stuff might get wet. They gave us about a month of notice tho so as long as you’re in the area it was great! Overall woukd store stuff here again

Good service and true to their word

This place is good, people at the desk are professional. Had a good experience using them.

Great experience getting rental set up, and professional, friendly staff.

I live in a studio so having this extra space really helped. I definitely recommend them for your storage needs.

Had to have a friend move my stuff while I was out of state. It just took a phonecall to get everything sorted out. Great customer service.

Jesse saved the day! I had a mix up with my movers and had to change reservations, and Jesse was able to get everything figured out in just a few minutes. Very, very thankful.

Rented a 10x12 unit. Measured it, in front of the manager, it’s 6x14. Manager says “this is our 10x12 unit”. Paying for 120 SF, getting 84 sf. That’s a 30% difference. They refuse to even acknowledge the difference, much less give the size listed or lower the cost.

Jesse was considerate and helpful. Unit was perfect and the gates and facilities were in good condition.

Excellent service all around! Easy in, easy out, and secure in between! Thanks!

Run down, not a very secure location, $96 definitely is not worth the space or the location of the fact that it is in an unsafe area. Paid our monthly rate and ended up going to a small family run storage facility 5 minutes away from us and so glad we did. The new place we are at is safe, very very accessible, way better value and the nicest family that runs it! So glad Public storage was so horrible that it made us look elsewhere cause we never would have found the wonderful storage facility we are at. Keep the $96 even though we only stayed 4 days into the month, your company worth 55.8 billion obviously needs the money more than us!!!!! I suggest if you are looking for a storage unit, look into the smaller, family run companies, they are usually looked past but are cleaner, safer and what we learned, cheaper. And with nicer people. For gods sake, the guy at the office for the Public storage we were at was miserable there from the conversation he had with my fiancée. Very telling as to how the company is.

Jesse was extremely helpful and made this abetter experience than I thought it'd be!!

Excellent customer service. Great service I’ll definitely use again. Thanks PS

The space was convenient and clean. The staff was extremely helpful.

Jesse was very helpful and very professional.

Jesse was super helpful thank u!

Incredibly helpful! Clean and easy to access. Jesse at the desk was incredibly friendly and accommodating for all of my needs. Thank you!

Very good experience

jesse was great!

Jesse was very friendly while still remaining professional.

Great service, great rates. Jesse is a national treasure.

Rented unit online. Arrived to find my unit on second floor. Old freight elevator broken and was told it was not going to be fixed. OK, replaced it with ground floor unit (D25). This unit had a broken light fixture and is very dark requiring a head lamp to see. "Nope, we're not going to fix it." Then they replaced the doors. New door hits the beam not allowing it to open wide enough to get furniture out. Onsite manager (Jesse) told me they will not do anything about it insisting there is enough room and reiterated they would not fix the broken light fixture. This is customer service? Simply refusing to repair a $5 light fixture (it's not the bulb) is, to me, the ultimate [email protected]#$ you. I was told by Jesse (in so many words): "We've got your stuff AND your debit card so...." Last time this company gets any of my future business. Advice - use a credit card so you can dispute charges as this company, as represented by Jesse, doesn't give a [email protected]#t about you, your stuff or any problems you with the facility. Oh, and they increased the rent $40/month to pay for the new doors but the won't fix a stupid light fixture.

Have been using this place with a few different units for a few years now and love it. The manager Jesse is amazing and very helpful.

How much does RV storage cost?

The rats got to it all. I can’t get the image of the little rat bodies scattered throughout the unit.

Jaboc was very professional and helpful. He made the process easy! Thank you.

The man at the front was very helpful!

UPDATED REVIEW: RAT IN UNIT. DESTROYED MANY OF THE ITEMS. I contacted management multiple times before they put bait in unit. Upon move out request I was told to have my unit empty. I emptied unit by move out date and was later charged an entire extra month without warning because management had given inaccurate move out steps. I've used units before and never had to go beyond just emptying the unit. Tried contacting manager about issue and was told I'd have to accept charges and maybe receive a refund. Complete waste of money and would've saved money by buying everything new instead of storing. ORIGINAL REVIEW: So this review is written after having used this location for a couple months now. My biggest complaint about the spot was the difficulty in getting my unit. I signed up with the impression that everything could be done virtually. By the time I realized I couldn't just sign up, pay, etc. Online, I was in enough need of the unit that I had to go into the office in person. The only other complaints I have are that the unit doesn't actually have light inside (there's a switch but like 20ft up, no bulb and that the homeless camp just outside the location makes me feel slightly uneasy about going to my unit. I'm definitely more comfortable with my partner there or dogs in the car with me. The pros though are pretty great... My unit is big both in the square footage and height. I'm able to put my 2 bedroom house in there with plenty of room to spare. After downloading the app, I'm able to open the gate without leaving my car. In terms of hours, they're pretty generous despite not being 24 hours. I haven't had an issue with my autopay or accessing the unit at this point.

Easy to sign up , friendly manager.. feel secure all the time, and recently improve their doors.

This storage is awesome. Jesse is a GREAT employee. I love it because he is perfectional. If you need storage do Public Storage.🤠

Jesse is fantastic! His presence and assistance with reserving our lot is *greatly* appreciated. He was kind, considerate, and got the job done quickly and efficiently. I am *very* impressed and happy with the service at this location.

These folks are great, especially Jesse!

Lovely service. Jessie went out of his way to make it happen for us. And then when plans changed, they again went out of there way to help and refund our money. Wow. Thank you team Jessie!

I love the $1 first month price even though the reality of it is with all the add ons it ends up $59 but it is still a bargain for a 9'x 25' space ... Being able to do it all online, book it, pay for it, get the access codes, etc. Is a great feature .. however the biggest complaint I have is the gate hours, having to be off lot by 6pm during the week, 5pm on the weekends really makes it hard for the 8-4 worker , by the time I get home from work, deal with the other half , kids I'm lucky if I can get to the storage by 5:30pm, like I said not very convenient ... And yes the gates are open at 6am but really how many people are up at that time headed for a storage unit ... I would rather see the gates be open from 8am - 8pm which would give us working stuffs a bit more room at the end of the day IMO

Rented a truck it was nice

The location is decent. The management is decent as well. But the gates are only open from 6 or 7a.m. - 5 or 6p.m. , outside of those hours your property is inaccessible. And they have an on-site manager too. That is my main issue with this plate. Employees are friendly and accommodating. Also the prices are competitive, but keep an eye on the 6 month mark, they will jack up your price. So have a good plan so that you can avoid those additional charges. One more HUGE POSITIVE because the keypad for entry has to be accessed outside your vehicle, you can now open the gate via bluetooth and the app. GREAT FEATURE...... Ok. So i have to edit this post.. I went into my unit the other day and there was a monster RAT running on my belongings. So thats gonna affect the grade that I give them.

Why the elevator is STILL not fixed years after it originally broke is beyond me. I would like to take all my stuff out, but having to carry things down the stairs has kept me from doing so. I pay enough, this should have been fixed by now.

Homeless camps all around the building. Trash all over. It's gross. I don't feel safe there.

Great people that work there

The Rent Is Kinda Expensive Every Month. Yes, They advertise only a $1.00 a Month, But What They Don't Tell You Is After 90 days, It's No longer a Dollar The Price goes Back Up to the normal Rate. And most of the time they hardly have anything available.

It is well lit, easy access to unit, trouble with elevàtor made me burn off some extra calories, always a plus.

Great prices

I tried to rent a storage ther but the hours you can only get into your unit 7am. _5pm If sumbody could deal with those hours you could have it

PLACE IS SHADY. Rented a 5X10 space at a reasonable price. Paid for a month. I wasn't too sure if I would need the space for more than a month and when the manager called me a week later-- I hadn't moved anything in yet--told him as much. He said to just let him know for certain a few days before the month was done, and my lease will be cancelled. Fast forward a few weeks--I realized I would use the space after all and tried calling them a week before the end of the month, but could not get through to anyone. (Shady part 1: when you call "Public Storage" they make you put in your account info to be patched through to a representative; when I did this they said I did not have an account. When I finally talked to an operator, she said my Public Storage DID NOT EXIST in her database, even though I gave her the exact address.) I went by the Office of this Public Storage a few times, but the door was locked and no rep was present. (Granted, it is Covid times...) Finally, 3 days before the end of my lease I go by and the manager is finally there, so I tell him I am keeping the space. Turns out it is already rented and occupied! Then, he offers me a smaller space, for double the price! No apologies for breaking my lease. No offerings to help me find another space at a similar rate. Total waste of time and money. Very dissapointing.

First-time user received delightful customer service from Lynn, and rented a 10 x 10 unit in a jiffy. The grounds are clean, secure and well-maintained, the units are as well. The peace of mind is priceless, and payments are easy and well-explained. You can't go wrong if you need to store here.

We rented two storage units here. One very large and another small one. Both had easy access. The large one held the contents of a large studio and the other held my mother-in-law's personal items which included very fragile pieces. We recently moved everything to a permanent location and all items were in good shape. Nothing missing or broken. I would recommend this facility to anyone needing temporary storage.

Very helpful and patient

The ladies who work here were very helpful with finding us the right unit and deal for our timeline. They got us right in and we didn’t feel like they were trying to up sell us or anything. The unit is perfect for our needs :) Thank you!!

Its ok

The property manager Lori here is great! She is super friendly and a ton of help if you have any issues!

With one phone call and a appointment that same day I was into storage. Lori was very helpful with excellent customer service. She took the time to walk to my future unit explaining all details along the way. I totally recommend public storage and a loud standing room only shout out for Lori! Thank you

Started out good for my mom. Then someone was able to break in and ransack her stuff! No security. Poor management!

So far, my experience has been great! Lori was very helpful and kind. Hopefully all goes well while my things are stored here. Update: I had a great experience with Pubic Storage. I moved my belongings out today. There were no issues. I appreciate the easy, short term, storage. Thank you Lori for being so helpful!

Smallest storage (5x10) - Twice as much as another that I rented before here in PBX. I only needed a 4x4. Sad and unfortunate - I would have stayed much longer.

Lori was very pleasant and patient. She gave all the information I needed to in order to use the storage. So far I'm really satisfied with the service.

Great place to rent from, Monica is an awesome district manager who pays attention to your storage needs!!!

I have rented an rv spot here for several months. Employees are nice. However, my camper and five others (by my count) recently had items stolen from them (batteries, propane tanks etc). The place is fenced, barb wire and gated with limited hours, but theft is out of control.

It’s a wonderful place to work with and store your valuables. Couldn’t be more pleased.

Omg. Just can’t say enough fantastic things about property manager Lori!!!! I drove up from NorCal with things to start of our move. My brother lives here in St John’s. This was our 3rd storage to check out and wish it would’ve been our first and saved us SO MUCH time!!! Lori asked all the right questions, knew what aprox size we needed, and just won us over with her fabulous customer service. We got the perfect storage with all amenities we required at a great price. HUGE load off thanks to Lori!!!

Easy to sign up and thorough in all the details - I felt I was making a good choice for a storage provider. Lori was especially helpful and patient with all my questions - highly recommended!

Lori was very helpful , i like the tour we had. I appreciate her service!

I had to come in here today to fill out some forms for a storage unit in another state, but the service here was so surprisingly warm and welcoming! The kind lady at the service counter explained everything, and greeted me with a smile and great energy. Completely unexpected as I've been to other competitor storage places (not naming names), and those have been underwhelming experiences. This place deserves all of the business because she made it so easy, was genuine, and hassle-free during an already stressful move!

Great customer service and comfortability

Helpful staff. Close by. Easy rental. Available packing supplies.

My experiences with this public storage facility was very good. I had no problems what-so-ever. Lori was the person I dealt with when ever I was there, most of the time. She was very professional, and helpful all the time. I felt she was genuine and cared about her job, and the people she worked with. She is a good listener, and a very nice person to talk to. I feel she is a great access to the company. It was a pleasure working with her.

My experience at public storage was the best on the planet I love this place! Treated me fair and was the best place that I ever experienced! Thank you so much Public Storage! From Global Green Tree Service!!!!

I would imagine that almost all of the reviews on here are fake people created by Public Storage because this place is a nightmare. It's super shady and does not feel very secure. But then they also have the worst customer support you can possibly imagine. They just reject all claims and tell you sorry, even if you're being charged for something that is a mistake. I'm a brand new customer and was charged a late fee when I was supposed to be set up on auto-pay, and instead of fixing the problem (or listening), they just say, "Sorry. The system is telling me this." Horrible business.

Lori and Desi were excellent as they arranged our move-in, super friendly and kind. Clean place and unit. Thank you!

very cool, very efficient and clean storage units. We had a great experience moving in today (10/26/19) - customer service was super.

Expensive but the people are great

Lori is great, and customer service is always helpful!

Staff members Lori and Desi were friendly and courteous. Put a reservation on a unit and was ready to be looked at this morning 🙂. Desi showed me the unit and I was pleased with it. I've had a unit there for years and needed another one. Yes, they did let me know I could transfer over to the other unit but I let Desi and Lori know time was the issue. Thank you Desi and Lori for your Great Customer Service today.👏👏👏 Kay

This place is foul. The first manager was O.K. the new manager can't seem to do their job correctly. They charge extra for convenience, act like you shouldn't be there, and straight up deny you the decency of honest communication. If you fall one month behind on rent your unit will be sold. I paid on the 26th. My unit was put up for auction the very next month. Even after explaining that I just paid less than a month ago. Still your unit will be sold. No exceptions. I understand running a business but there is no reason to sell someone unit after one month of falling behind.

She was very nice to help me when I need it the most that was so difficult for me at this moment I really appreciated and thank so much may God keep lighted your way .

We had the amazing experience today thanks to Lori who went above and beyond to help us and was nice we definitely recommend this location and her 😊😊

Just wanted to take a minute and leave a review for the public storage on N Lombard because I was so impressed with the level of customer service. Lori was so helpful and accommodating during the rental process. She took the time to make sure I had the right space for my needs and made the experience easy and straight forward. I also want to add that I feel like this is a safe and clean storage space and it’s clear that it’s being well maintained and looked after.

Lori was terrific! She provided amazing customer service and worked with us to rent a unit. We originally reserved a 10 x 10 ft unit, but there was double booking (Public Storage policy) and the last one was taken by the time we arrived at our scheduled move in. Lori apologized profusely, explaining the policy and offered us a bigger unit at the same price! We're very happy with the unit, Lori, and the facility, although I wish there was more parking/room at the entrance outside the gate. There's 2-3 parking spaces and only room for 1 car or truck to line up at the gate, so you have to drive around the block until they enter/exit.

Very helpful Lori is a pleasure.

Property Manager was very helpful through the entire process. Very satisfied and feel good about my decision to go with this facility.

Staff there is awesome! Thanks for all your help.!

Horrible place to rent a storage, dirty and the staff don't know what they're doing and are always out. The hours for storage is office hours.

Lori and Terri were fantastic and wonderful. They provided us a great customer experience...

Lori was absolutely wonderful and helpful. We moved all our things on the hottest day of the year so far and they were so nice they gave me water they let me chill out in the office they were extremely helpful we arrived late and they stayed open for us and everything. Great customer service very helpful

If there is an ugly, mismatched car out front, don't bother going to the office because the kid is never there!

This place sucks, they have had multiple breakins and never contacted the owners of the cars/RVs that got damaged and vandalized. The manager never called me back and the regional manager never called me back despite leaving over 10 messages.

Went to pay my bill and Leri was very helpful. She was about to leave to check on one of the units but she came back in and took my payment. She did it in under 3 minutes. Great service and I didn't have to wait.

Awesome management

The best managers in the business this facility is clean and Alyssa was very helpful in finding the perfect size of unit her smile was infectious made my move awsome

Jeremiah was polite and provided excellent service. The property was noticeably tidy for such a large property!

Mini was super helpful and supportive and helped me make the right decision when choosing a unit!

I am a college student that was in desperate need for a place to store my belongings during the summer! I found that this Public Storage was extremely close to my campus. I was helped by both Jeremiah and Mini. They found me a storage unit just in time. The first time that I went in, I was greeted and assisted by Mini. She was very helpful and informative, very straight to the point and made this stressful process less stressful! I feel reassured that my belongings will be safe and secured. Thank you so much to all the staff members.

I've never rented a storage unit before. I had a lot of questions that were answered kindly by the manager Jeremiah.

Best priced units this side of the Colorado rockies and some of the most friendly and helpfull staff i have encountered.... Thank you again P-S staff especially miss Colorado...

The manager Tessa was so nice, and answered all my questions before I even asked them. She definitely made my day a lot easier!

Really impressed with the Manager she was great, very sweet and nice lady i believe her name was Charidy? she has awesome customer service skills if you ever need a storage just ask for her and she will take care of you.

Awesome facility. Jeramia (sp?) was great to work with.

I was really impressed with this locations cleanliness and the friendliness of Tessa, who was very patient with me even though I came unprepared but she helped me get everything set up and ready to go. I will definitely use this place again next time I am in Portland

Charity and Jeremiah are the team that helped me they made the process quick and painless, with laughs and possitive vibes. This location was the closest to home and has a wonderful staff, i will definately tell everyone i know about this place!

the two people in the office where very pleasent, the lady made the move in quick and easy, and even helpped me find items to protect my belongings, i was having trouble with the elevator and the guy stepped in and helped us out. thanks you two for the outstanding customer service. you guys rock!

I had a poor experience here. There's only one dolly to help you move stuff and multiple people wanting to use it. The elevator is old and extremely hard to use. FYI - if you consider parking along the fence, there's a homeless encampment next to the cars. I was told it was Park at your own risk. It seemed like there was no effort or desire to pick up the broken glass by the cars. This may be the cheapest option, but I hope this helps you know what you're grtting into. Adjust your time and expectations accordingly.

Quick and easy. The way it should be.

Charity was awesome she always has a great attitude when i come in thank you for always being so positive.

Charity was wonderful, changing our appointment on short notice to accommodate a move from another state. It was a fast check-in and we were moving things into the storage in just 1/2 hour.

Charity is always so nice and helpful! thank you for being so courteous.

Charity was very informative, she had answers to all my questions, thanks for all your help today truely, and for helping me in my stressful situation while with my kids being upset thank you for offering paper and pens and being so paitent with us, you are truely amazing.

Very Helpful lady in the office. thank you for all your hard work.

Charity is the Manager i had the pleasure to work with, she made the process fast and easy, and when she saw that i was struggling with the elevator, and on her way to clean or other job duties, she stopped what she was doing and she took the time to show me what i was doing wrong, that to me made me think that my struggle was important enough to her to come and help me, and she did it with a smile. thank you again Charity for helping me when moving is always so stressful.

Charity is always a pleasure to work with thank you for being you.

BIG THANK YOU CHARITY!!! YOU ROCK!!

Charity is the lady i worked with she made my process easy and fast and the place was really clean considering the location. she has a really awesome sence of humor and showed me the run down of the property, thank you again Charity for the amazing customer service. Sorry for posting this so late!

The lady in the office helped me out in my stressful situation, i came in right before close after traveling a few days from Colorado, and she still did the rental for me and made the process smooth and easy for me. thank you for staying after to help me with getting signed up and into a unit.

Charity showed me the ropes, cool person right here!

Charity made the process easy and even had a lock for me since i didnt have one. thanks for having such a great sence of humor and even walking me threw the steps of how to use your elevator.

Lady in the office was really cool. staff here are cool thanks for being so helpful.

Charity and Jeremiah have been such a great help! always doing what they can to help me so glad that Public Storage has such curtious and respectable employees.

The Staff is nice but the hours suck, they close too early M-F 9am to 6pm and S-S 9am to 5pm. And they just raised their rates.

what is your smallest unit and price?

Renting the unit was easy-peasy. Samantha showed me several different sizes, some more than once because I couldn't make up my mind! Very patient and helpful. I don't mind the lack of evening availability (mentioned in earlier review) because I won't go there much, and they are open seven-days-a-week. It it means they can staff with competent, helpful folks like Samantha, it's worth it.

YOU ARE AWESOME CHARITY!!! Thank you for helping me get in quick and easy, I had a flight out and needed somewhere to store my things till i get back. You made the experince smooth and painless thank you so so so much!

Charity was awesome she came out and helped me when i was having an issue with my unit not opening and offered me water when i was working hard. thank you charity for taking the time to check on me and having a amazing personality! Public Storage has amazing staff!

Charity is always a pleasure when I come in to pay. thank you for being so sweet.

I give two stars because staff is very friendly especially Randy. The problem is that I was out on the second day of the month and P.S. forced me to pay for the entire month. What a HUGE scam! They get to take my money for Nothing and then they get to charge the next people that move in. This should be illegal! So just BEWARE if you don't move out by the end of the month and it goes even one day into the next month you will pay for the full month with no prorate and they also want you to give notice prior to move out. The hours are garbage! Just a heads up.

Charity made it quick and painless thank you for the amazing service!

Wow thank you. Charity at the front desk was extremely helpful. I couldn’t get my trailer in the spot I rented so she showed me the ones that were available and a couple minutes later I was in a new spot, paperwork signed and very happy. She even came out to remind me the gates closed at 6pm at 5:30. Very thoughtful.

Very quick service, no hassle, got the storage space rented on short notice that I needed today. Charity was cheerful & provided excellent customer service, answered all my questions.

Great customer service from the manager, clean, friendly. Pleasantly surprised! Would use again.

Samantha is a lovely human. She was very helpful and polite. Amazing customer service

Jeremiah was very helpful and nice. He answered all my questions. Definitely glad I stopped in.

Samantha was so helpful

Good workers. Most helpful. Need to make grounds open until 9pm again. Don't work for alot of people's work schedule when they close at 5 or 6 pm.

5 stars for Jeremiah's help!

Came in with my friend to help her move and ask about my own unit, and ended up buying some supplies for when I move at the end of the semester. Jeremiah was super nice and full of useful tips. Helped me navigate the website for when I will be getting my storage unit this summer.

I came up to help some family and the manager was very helpful and took time to answer all our questions.

How can i get on a list for notification of upcoming auction

A place to store your stuff. Which is implied by the name. But whatever.

This place was great until the homeless been living there and vandalized most units and Motor Homes, trailers and cars stored for the winter. They upgraded the security and the Management is trying to keep it well, but unfortunately the homeless finds ways to get in and steal peoples property.

Received excellent customer service! Especially from the property manager.

Ok

Jeremiah has always been kind and helpful every month when I come in. Have not had a bad experience or attitude from any staff that I've talked to in the last 3 years.

It's a storage place. Nice that the u haul is just across the street

Jeremiah the manager is always very helpful to my wife and I, we really appreciate him.

Do not believe the fake reviews that attempt to shadow the true crimes that are happening at this facility. Within 3 days, my window was smashed and everything was stolen out of my car (including my car battery). There is a broken fence near the bike path where homeless people camp out. Security cameras were smashed and motion sensors were detected (Portland police decided not to show). I am not the first to report a break in within this facility. The staff dodged my calls afterward and refused to assist me in any way when i came to get what was left of my things. They couldn't even manage to give me a refund.They were very quick to inform me that they are not liable, but they are very sorry. Do not go here if you care about the security of your belongings!

The bike path is where I was not at the storage

I came in to get some packing supplies and Jeremiah was very helpful. They have an awesome selection of packing supplies!

Nice and Clean, just what we needed until we got moved. Manager was very helpful.

Jeremiah was amazing!

Clean room. No issues for me

Very helpful! Eric was efficient and straight forward. Highly recommend.

My car was ok but my friends car was broken into & all of her things were stolen. My friend has tried to call the facility & manager multiple times but they are "too busy" to pick up the phone or even return her phone calls to update her about her missing things. We also found out that there are homeless people living on the property. There are motion sensors on site that alert the cops but the cops DON'T come when alarmed.

ABSOLUTE WORST COMPANY EVER!! EVERY SINGLE TRAILER AND CAR HAS BEEN BROKEN INTO/LIVED IN AND THEY DIDN'T EVEN NOTICE FOR A WHILE!!! When we arrived they didn't even call the owner or manager. Told us that there is nothing they can do about it. They gave us a number for the owner and it rang her phone! They didn't even notice that every other trailer had been broken into and trashed. EXTREMLY rude workers. They wouldn't even call the other owners of the trailers to let them know. Asked them to call the police and they said they didn't have to. DO NOT USE THIS COMPANY ANYWHERE!

This storage is not safe some one broke in to my enclose trailer and stole my $500 air compressor ad all my Atv gear I went and told the manager and he toll me I am sorry but we can't do anything they have no cameras in the lot they say they are not responsible for your car or trailer the is in the back lot So basically have your stuff in their lot is like have it out side the street 😡😡😡😡😡😡😡

Great experience! Worked with Lori and had the perfect time finding my storage space. Thanks!

The storage outside, drive up unit I used was easy to access, clean and well maintained. The staff, particularly Lorie, were excellent - communicative, friendly, and helpful. Also, the telephone staff (who are not local) were helpful and clear out pricing, and payments. No hidden costs or agenda, all up front. I will use Public Storage again.

Great staff...Especially Jeremiah.

Jeremiah helped us with a difficult situation. Thankfully it all worked out with our billing issue.

Worst storage experience ever! Cockroach infestation that they will not take care of. There is also homeless people living in some units. I continue to pay my storage fees because I can not bring my items home due to a risk of infecting my home with roaches.

Jesse was fabulous.

Super friendly staff, great experience! Thanks, Jesse!

Very friendly staff!

This place is a nightmare. When I originally rented a space it was clean and the staff was friendly. But something changed over the last 2 years. The staff is hostile and rude. There are homeless people living inside the fenced area... complete with over-stuffed shopping carts, barking dogs and the odors of urine, feces and vomit. I advise not going there during non-staffed hours and don't take your kids with you. Also, it's unclear whether or not our unit was burglarized. I can't get a straight answer from the staff but some things are missing and they padlocked it. In fairness to them it's possible the items were taken by another family member and/or stored elsewhere. But their hostility made me think they were not being honest with me.

Superb customer service from Janelle.

Prices are way to high

Very polite, informative, and helpful

Went in looking for a unit just big enough for some extra stuff I had, but they didn't seem to have the size I wanted. But Jeremiah was super helpful and kind. Just a pleasure to be assisted by. They didn't have what I needed, but I'll definitely be coming back when there's a unit I can use!!

I came in for a unit to store some extra things. Jeremiah was very chill and helpful. He really tried to work with me, helping with discounts and whatnot, but I wasn't able to afford a space. Definitely coming back next month, though. The place is much cleaner than it used to be.

I went in looking for a unit for extra boxes i had , and jerimah was so helpful. Helping me figure out what space size i needed. Even though he didnt have the size i needed , i will send others here because of his customer service

Alyssa absolutely gives the best customer service she is always shows the upmost courtesy love engaging with her would definitely recommend this particular Public Storage to my friends! !!!

Alyssa has wonderful customer service etiquette. She seems to have a great attitude and it's a pleasure to do business with her.

Kara was amazing. She helped me with my payment and her customer service was outstanding. Great smile, their should be more like Kara. Thanks Kara

Alyssa was super friendly and made the whole experience simple.

I pay my bill here and Alyssa is always so kind and proffesional and always has a smile

Stephanie at the desk was very pleasant and efficient. Excellent customer service.

Michelle was very helpful and seems dedicated to doing the job right ^_^

Alyssa was wonderful in helping me to get the correct amount of space necessary. Very kind and considerate.

Excellent customer service skills Alyssa has shown ,,,appreciated DEARLY

Couldn't have a better manager then Alyssa, she's amazing and very professional. Property very clean, which i appreciate.

Very clean,and a nice safe feeling as you visit your storeroom.A simple straightfoward billing system,no hassle policy.Like being in your own garage at home,except nicer without the ol ball and chain wanting you to clean the damm gutters

Awesome

the storage facility is everything that i would expect to find. The management staff have been helpful. I like that i can auto-pay. My one main compliant is that they advertise as being secure, however the gate was broken from the time I started renting until just a few days ago. Almost three months in total. Seems that should've been repaired in a week tops. The last time i was there a bum with a shopping cart went strolling thru the whole place and then right back out,

Alyssa is wonderful. She is very personable, friendly, and willing to help. She is an asset to Public storage.

Alyssa and mark were amazing when I went to rent a storage for my property they went out of their way to help me by suggesting a more affordable space for me and Alyssa was patient and kind through out the entire process, thanks; you guys are awesome!

Great service. Easy access. What else can you ask for?

Alyssa was the best help us for 3 hour and call back the next day just like she said she would thanks for every thing you did for us and making us fell safe

Awesome customer service from Alyssa

Alyssa! Is awesome person,and has great customer service skills!!!

Received great service from Alyssa, always a pleasure to see, when paying for the space...

i find this facility to be clean conviently located with a friendly professional staff. i have had a unit there for over two years with out a single problem and have recommended them to all my friends..

Mngr is awesome! great service

Alyssa is wonderful so polite and helpful.

All the managers that I have had at this property have been wonderful, Alyssa has gone above and beyond in helping me with anything I have a question about, including transferring to a different size unit, to answering questions about day to day things, she always has a smile on her face, when I see her in the office or if I catch her out on the property singing. I couldn't ask for a better manager.

Excellent customer service alysA is awesome she help me tried to find a unit that could fit my belongings

Alyssa has always been very helpful to me when I don't understand something she is more then willing to explain it to me. She is very friendly and a great person to be around

The service was great, and while the pricing was not great, the facilities seem secure, and simple to use. overall no problems.

Wonderful....Alyssa is helpful as can be. Smile face

Everybody is extremely nice and helpful, best storage place in this area..

I have been very impressed with the professionalism and cleanliness of this facility. The on-site manager, Alyssa, has the process of paperwork streamlined for quick check in, the unit was clean and free of bugs/webs, and the hours were convenient. I would highly recommend this site.

Clean facility, easy access 15 hours a day, friendly staff, good rental rates: if you need storage in NoPo, you won't find a better place than this.

My experience with Public Storage on Lombard was really great. The property manager, Alyssa, was very helpful and nice. She was thorough, clear, and answered all of my questions.

Alyssa is a fantastic property manager! She was thorough and helped me with all my moving questions. I got a fantastic rate. Check out the 1st month free deal!

Very friendly staff; very accommodating. A little pricey month-to-month, but they make up for it in promotions.

This will be my first time renting a storage space. Alyssa was very helpful in explaining how the gate and elevator worked. The gate is really old fashioned and kind of scary but cool too. Be sure to bring your own padlock. You have to have one when you first come in in order to reserve your space. if you don't have one, they will offer to sell you one for $18. You can use your own though, you just have to bring it with you the first time. Otherwise you'll lose your reservation on the space you wanted. The space is pretty old and dingy, but seems secure and well lit enough. The price to move in was fairly cheap. I didn't get the first month's rent at $1, as advertised, but I believe that special may only apply to bigger units. I did get half off my first month's rent and a prorated amount for the second month, since I am paying for the whole month of December but moving in on the middle of the month. So that seems really fair. I also like how you don't have to give them any card numbers to keep on file and you just pay month to month. To engage in a transaction this simple is rare these days, and I really appreciated that aspect of it. Great customer service, great location, good deal in general. Thanks again, Alyssa.

Today, I went to this Public Storage location and received excellent and considerate assistance from Stephanie. She answered all my questions with helpful information, plus about details I did not think to ask about. She showed the type of unit I was thinking about renting. I left as a fully satisfied customer.

This Public Storage warrants a 5 star rating from me because of the excellent customer service from Alyssa, the onsite manager. She is extraordinarily pleasant and knowledgeable. Not only was she extremely patient while explaining all of my options, she even makes going in to pay my monthly dues a pleasant experience.

Alyssa is awesome!!!!!! We really love the service we received from her

The experience was good Alyssa was very helpful

The manager Alyssa was great to work with. Super helpful and sweet. It was a great experience for our first auction in Portland!

Property manager was extremely helpful, nice and explained everything very well..she made this hard transition of storing my home very pleasant.

Alyssa is the "AMAZING" MGR OF THE ENTIRE PROPERTY. Alyssa is professional yet kind as a long time friend and I felt comfortable in as you all know moving can stress a person out ....so to feel my most precious sentimental things are being kept in a safe place, I am happy with my choice to choose public storage of St.Johns

I've done this before, not happy about storing again. I got a unit, then found out later all of the wheeled carts had been stolen, and they hadn't replaced them. Frankly, it made my move in a lot harder. I am dreading moving out without those carts. Beyond that, the attendant handed me a roll of packing stuff, saying I needed it. I didn't reply, just sat it down. When I was getting ready to leave, I found pout I had already paid for said item without consenting to it, I felt upsold in a weird way. Had to get refunded the cash.

I'm moving into a smaller home so I was shopping for a storage and had some questions. I stopped in and Dorothy was so kind and helpful I felt no need to continue looking. She is the type of person I want to do business with. She even went out of her way to make sure I was getting the right size and not more than I needed. So helpful, Dorothy took the stress out of getting a storage unit and I appreciate that more than anything. Moving will be much easier now, Thank you...

I stopped by and a nice lady named Alyssa helped me I went in just to get some pricing on everything. Packing supplies and storage spaces and she was very helpful she helped me understand what I will need to pack my things as well as what size space I will need, when it gets closer to my moving day I will definitely come back and see Alyssa she was great

They are unwilling to do business with people who are out-of-state. They cannot facilitate any paperwork via fax or email. They must have very outdated processes.

Awesome customer service. Super helpful at this location.

Mark was very helpful and friendly!

Great service, friendly and prompt! Highly recommended!

Awesome

The lady Alyssa that ran the office was so nice and informative with us! Definitely going to be coming to this public storage when I move into this location!

What a smooth transition! They have got it down! Alyssa was especially helpful, knowledgable and friendly! Thank you!

Alyssa was very helpful and had great customer service

Alyssa is super rad. Good deals to be had.

best storage facility this side of town, staff was very helpful!

Very nice and prompt customer service

Awesome experience! Thank you!

I went in not knowing what size unit I needed or prices and Alyssa was very helpful. I asked about specials and deals; she was able to direct me to the right size and even offer me a deal. Definitely glad that I opted to go to this Public Storage.

I had a storage unit at this location for 1 1/2 years and during this time I always received the best customer service from all of the staff that assisted me. My only challenge was that I found the monthly rate to be higher than others I compared with, but I had to move under emergency circumstances and needed to be in that location. My most recent encounter was when I was moving out of my unit and had a challenge with some final business matters that proved to be very stressful as moving always is! I was being helped by Alyssa the store manager and after about an hour of troubleshooting Alyssa was able to solve the problem with patience, understanding and care. Thanks so much Alyssa!!!!

Straight forward storage with great service from Alyssa and Kiley.

The staff are great, and the facilities are adequate. However, $1 for the first month is obviously a scam - it comes out to about $50 after the $1 rent, the ~$23 setup fee, the ~$18 lock (they only let you use theirs) and the ~$9 required insurance. So beware, the whole $1 thing is a scam, but as a storage facility in general, the place is fine. If I understand prices correctly, it might be a little pricey compared to other storage places. (10'x15' is a little over $200/mo, before lock, insurance, taxes, special fees, nonspecial fees, air supply fees, whatever.)

I hate storage. There is always where you have to go when moving or you don't have enough room for your stuff. I always get stuck paying more than I want to pay. I had no choice, but I did have a choice of storage places. Public Storage made it easy - I set up an online reservation. Very helpful and she gave me the best deals. She even texted a confirmation and the Lombard location called to confirm I was coming. Nice service! Kiley was great - the last storage place was a creepy old guy that smelled like old socks. Kiley was fast, bright, efficient and helped me get the paperwork done quickly. I even asked her about other options and we agreed on the best space for my needs. Best, of all, she didn't smell like old socks. She and Public Storage on Lombard are terrific. Go there. Store there. You will be glad you did - I was!

I would defenitely recomend this facility. The facility is good and the Manager Kiley is very customer service oriented. A few months ago I got another parking unit there as well which I not used later. The rates go up periodically, but I guess thats to be expected anything. Again, Kiley is such a good rep. She guided and helped me to understand the storage process.

I recently went shopping for storage in Saint Johns. I stopped in to look at units and Mark showed me several units. Mark was professional and extremely friendly.

Gabriele helped process everything easily and quickly. And she did it with a smile!

I needed to find storage on short notice and I had a unique problem. Everyone I spoke to on the phone was very helpful. When we went to see the unit Vanessa showed us around and worked with us to find a space that would suit our needs. She was friendly, thorough and professional - a real pleasure to work with!