Public Storage Self-Storage Units at 3260 SE Oak Grove Bl, Milwaukie, OR

I just had an appointment with Julie the property manager at the oak grove location and she made me feel very attended to and she showed the utter most customer service skills i have seen in a very long time. Good to know there are still people in this world that are as nice and helpful as Julie

Julie has amazing customer service helped me figure out a stressful situation

Julie is the best! Thank you for all your assistance with getting set up. I feel better knowing you and your team are on site and available to help when necessary.

Julie was a huge help answered all of my questions was very accommodating for my appointment time very very helpful very appreciative of the great customer service that I received definitely would recommend this facility for a nice clean and very accommodating to its renters

Julie was AWESOME!!!!!!!! She pulled through for me when I was in a situation. Thank you for what you did

The property manager (Julie) made an extra effort for me, at just the right time, which yielded me extra savings.

Rate hike after rate hike. No after hour access. Proximity to amenities makes the area unsavory. End up paying $102 and being billed for this as a "10x10" when it is, in fact, a 5x6.

Julie was so great. Best customer service and is caring. And got me the best deal.

Wow, I just got done visiting this site and the most wonderful person helped me. I did not know the protocol and arrived at the site without an appointment to see about renting a storage unit. Julie not only interrupted her lunch break, but was amazingly gracious in helping me look at my options, show me some units, and generous in helping me find the very best deal for my needs. She was professional, friendly, very knowledgeable, and patient with all my questions. She clearly cares very much about her customers. I know I will be in very good hands doing business at this location.

Julie at the Oak Grove location was super nice and helpful. I really appreciated her going above and beyond for me.

Price is reasonable.

Nothing but false information given at the office, different story from anyone there. Calling customer support is unable to do anything as well. Will not be using again

Both Julie and Tim helped me and they were sensational!!!! I switched to a bigger unit and Tim was very helpful and patient with my indecision! Clean, well organized and it’s the people, not the app that makes this a great location to store at. Thanks to you both!

Julie at the oak grove location is the best! She is friendly, helpful and went above and beyond to help me with my situation.

Super helpful any time needed…best service I’ve had from all my experiences with my many different storage locations…thanks Julie!!!

I would give Julie more stars if I could she went above in beyond on helping me upgrade to the right storage size for me for a good price; Julie’s people skills are next level and she’s a great communicator she made the process so easy. Thank you Julie!

The young lady who helped me with my auction purchase and setting me up with another unit was absolutely a treasure for your company. julie was friendly and professional she made certain i understood your rules and regulations and then took me to my locker. She was able to get me a locker next to my auction purchase and showed me the other locker as well. The next day I had to go back and rent another locker the person who helped me also friendly and professional as well. I wish i could remember his name, i believe it was Tim or Jim. But not 100% sure he did tell me that floats from site to site ti relieve others for their days off. Both of these individules are an asset to your company. Thank them for me for there kindness and help setting me up. Garry

I've had a storage unit at the Oak Grove location for a few years, and my rent has gone up many times (as is expected with any of these places), but recently I got an email about a particularly egregious increase and decided to talk to the property manager about it. Julie was really understanding and helped me find a loophole to keep the rent price lower. As with any of these companies, managers have limited control, but Julie kindly offered me everything she could. Thanks, Julie!

Great personal service.

Six rent increases now, four in the last year. Was increased in April and just received notice it will be increased AGAIN in May. Don’t be fooled by their rates that get you in the door, they’re a lie. Extremely short hours and definitely some shady characters there that appear to be living in the units.

Yeah the lady that works there with blonde hair and like gages in her ears, is completely incompetent first off! Let me just start by saying the way I’ve seen her talk to people and treat people is crazy, it’s a wonder how she was hired! I will be filling a formal complaint

Julie was so amazing and even stayed late to ensure I got what I needed as I live an hour from here. Thank you Julie

So many homeless and I'm pretty certain you got some people living in your storage unit

Julie is fantastic, helping get the storage unit that both fits our needs and is gentle on the wallet. We appreciate your help Julie.

Staff like Julie and Tim are irreplaceable. They are helpful, friendly and reliable. Public Storage is lucky to have them

Extra Space Storage allows you to move out at the end of your bill cycle and prepay for a couple more days if you need more time. I asked the guy at the front desk if they could do that too and he said I’d be charge for the entire month again even if it would be empty most of the days. I’m disappointed they don’t have the same customer service as ESS despite this place was bought out from them. I’ve been at the location ever since it was ESS.

Excellent customer service!

Clean

Updated review: Initially, I left a one star review because I had a really horrible experience that totally caught me off guard with an individual that answered the phone. I called to inquire about a last minute payment arrangement I had made with someone over the phone the previous day. My storage unit was set to go to auction the next day because of past due rent. Things have been really hard for me because I just lost my job in September. Unfortunately, my income was cut in half when I went on unemployment. Needless to say, I wasn’t experiencing the best of times as it was, eso this experience really hit me in the chest in a way it normally wouldn’t. Long story short, he was very condescending and rude, and made me feel even worse than I already felt about the hardship I was facing. Immediately after I left a review, I received a call from the district manager, Jen . She apologized sincerely and profusely. She then informed me that she was working with her team on some solutions that not only made me feel better about the bad experience I had, but won my business moving forward. Julie, the primary property manager at this location, worked with Jen to ensure I was taken care of to the greatest extent possible and now I’m relieved that I don’t have the urge to move out of that storage unit hanging over my head. Julie has not only said sorry, but she has demonstrated it though action in a manner that leaves no doubt that this was simply a one off experience, and that individual does not represent what the company stands for.

Julie at Oak Grove Public Storage is an asset to the company! She is professional & polite in every visit! I highly recommend this location with the customer service being excellent.

Just signed up for a unit today and feel very good about our decision. Julie is awesome! She made sure we got the unit we wanted, found the best deal, and made sure we knew she is available if needed. Very friendly yet business like. The building and unit is very clean, ready to move in our junk!

Julie is extremely helpful and polite. If I need storage again I will use this business 100%!

Julie at the Oak Grove location was super professional and helpful and she me impressed me with her thoughtfulness.

Great service

Julie the manager at this location is amazing! I cannot express how helpful and sweet she is! I have been just overwhelmed with so much and show up last minute in a rush and she really has gone out of her way to help make my visit to my storage unit as stress-free as Possible. She always has a big friendly smile on her face. I just really appreciate her and love seeing her smiling face.

Nice place, and Julie she is the best .

Julie was very helpful and made me smile

This is an addition to an older review. I wish I could turn all my reviews into 3 individual ones. Julie and Tim took over for Dee after she moved to another facility. I didn’t think anyone could compare to Dee but these two do. I needed to change storage units and change locks, these two worked together to get me the most economical price for what I need. I hope Dee will be proud of them, they are doing such a great job and upholding the reputation she created as the best service possible at a storage facility. Thank you Julie and Tim! Best wishes Dee on your new property! I have been a client here since Public Storage took over and have also used storage units throughout the West Coast. Dee with Public Storage hands down has been the best manager I have ever worked with. She has intermittently resolved issues, quickly and efficiently, and is a pleasure to be around and interact with. The service here is a 10.

Julie was a great help with everything even greater personality, very professional.

So far, my experience just “reserving” a unit has been a joke. I “reserved” a unit online, and had planned to show up on the “reservation” day to rent the unit. I have been called three times in the two days since, with a message about my “reservation” left twice. I did not plan on being harassed about an appointment, simply by making an appointment. For me, this is an indication that things are not, and will not, be handled sensibly. Also, more misleading info…they supposedly give you a “First month rent for a dollar” but then they also charge you a one-time “Administration Fee” of almost $30, so it’s just more of the misleading joke this situation has already become. I recommend finding somewhere that the communication between online and human-based entities is on the same level, not fighting against each other at your expense. It’s 2023…WHY WAS MY ONLINE “RESERVATION” NOT SUFFICIENT?? Now, I’m on my way to find a competent storage facility, albeit further away… Best of luck dealing with this “business”, if you do.

Moving is stressful and calling the corporate Public Storage line didn't help. Talking to Julie helped. According to her, you should call the corporate line, get a better rate- and then Julie will call you to set up an appointment. But she was kind enough to help me though I had done none of that. She managed to get me all set up, be completely compassionate all while reminding me that I am not the only person to ever be stressed by a move. Professional, dialed in customer service in a clean, safe facility. Would recommend.

Julie has been friendly, informative, patient and helpful. Thanks!

Edited review: we had a bad experience trying to move into a bigger unit under a strict deadline. Corporate stepped in and made it right, and for that I'm grateful. The biggest issue I have is that they close at 6 and you cannot access your unit after work - so keep that in mind if you have deadlines/moving dates. Other pros: the place is clean, temp control works well, easy to access during weekdays, they provide carts, elevators aren't too slow.

Julie was polite, cheerful and caring. She was extremely helpful answering all of my questions and explaning everything to me. The storage unit is immaculate! Thanks for your help Julie!