Best storage facility in the area with the best customer service! Thank you Amber!!
Super quick and easy process! Amber was so helpful and kind!! Took a weight off my shoulders by making everything so simple! Awesome job!
I love ambers attitude and a clean plumbing storage space staff are so understanding !
Amber is amazing. Never had a bad experience dealing with her. I highly recommend her for all your storage needs!! Thank you Amber, you’re a rockstar!!
Amber is always super helpful if I ever have any questions! I’ve never had any issues and everything is always clean! Highly recommend public storage 10/10
N3eded this badly. Trying to move on budget. They lied during first call setting up reservations. They said it only cost a dollar for first month. When I got there that's not on my reservation. I called company that by the way record calls so if they looked at my first call when reservation was made they would hear the gentleman say a dollar more than 11 times on phone call. They are fruad and it's the original price 78 dollars. So I wasted time gas money to have nothing . They are a fruad. I have screen shot of site pulled up saying they do dollar first month rent. Totally fruad. Miss amber in front office didn't try and help me at all saying she doesn't see it on my reservation.
Had this storage a while back. I would not recommend storing your belongings here. The walls are corrugated metal in-between the untis. This means that if the unit on the other side of yours is over filled it can push your belongings over, we personally had many items broken due to being knocked over with great force. The office was really no help. This happend multiple times. Everything was a hassle. I was also sprayed with the pressure washer when the guys were spraying untils off from the other side. There are more convient places to store I suggest elsewhere before here.
The numbering was a little confusing at first, but you had the information needed and the staff lady was very helpful and friendly
Amber here is so understanding and compassionate. She went above and beyond helping me out. I give her 5 stars alone. Great place to store your stuff.
Provide excellent customer service also a clean and sanitary storage until.
Taegen provided great customer service and a clean and sanitary storage unit
Amber was very helpful and nice this public storage is awesome
amber is amazing and knowledgeable! go see her!
Taegen and Amber are great. Stop by and see them for your storage needs!!
It’s really great having Amber in the office. She has answered all our questions and made us feel comfortable with our decision. Every space we looked at was clean too!!! Happy we chose this place.
Amber is awesome, she knows her stuff. The property looks great. She takes great care to keep it clean and ready. Would definitely recommend renting here.
Throughout the years, in a number of States, I've dealt with Public Storage, but I have to say; The service, kindness, and competence from the staff at the Stillwater, OK location on Perkins Road is, by far, the best I've experienced. They know their stuff and that makes the whole experience of renting from them enjoyable. KUDOS to all of you at the 3416 North Perkins Road location.
Our storage unit got completely infested with cockroachs. We've never had them in our life! I lost thousands of dollars of electronics and had to throw away photo albums. Not only would they not give us any of our money back, but they charge a $600 fee if you leave anything in the unit! Save yourself the trouble. Go to uhaul. Our stuff was cockroach free for years there!
They are amazing! Use them for all storage needs!
Taegen has made the whole process seamless and easy. I always ask for her whether it’s on the phone or in person.
Phenomenal service and always super helpful and friendly! Definitely recommend 🩷
I would absolutely not recommend Public Storage to anyone. If I was able to give negative stars I definitely would. I was here when it was Simply Storage. Right before selling to Public Storage, they went up on monthly rent $50 on a $220/ monthly unit. I complained and essentially took a $25/ monthly increase. Almost instantly Public Storage increased rent another $80 monthly bring my total to $325/ monthly. A $105 increase in a matter of less than 6 months. They have harassed me to sign their rental agreement, which I will not do as I did not contract with them originally. I would in no way recommend Public Storage. Straight up price gouging. Also, if I could give - 5 Stars or more I would be happy to. Giving one star is entirely too much credit.
Rory called me as soon as my reservation was made and she walked me through the rental process and it was so easy with her help!
The staff “Rory” was very helpful.
They knew what they were doing and did a great job.
We had a storage unit out there for a while. It started off ok but then we were given a 24 day notice that rent was going up by $76 a month! The local staff have been fantastic but unfortunately we will have to take our business elseware due to price increases. I don't recommend using this storage place, it's probably the most expensive around.
Only thing I don't like are the hours it's open, wish it were 24hr.
Rory and taegan were so helpful with the whole process from calling me instantly about my reservation to walking me through the E rental process to ensuring that I
get the unit I wanted and the desired size
Rory and taegan are wonderful and made the rental process easy
I booked a reservation online and within 30 mins the young ladies called back. They made my reservation
so easy and flawless. I had a lock and a brochure left in my unit and they were super helpful. I definitely will recommend this storage to anyone looking for a place.
Hate the fact that you can’t access your units 24/7
The staff were completely unprofessional. Would never recommend.
The staff was very knowledgeable, professional, and friendly. The unit was just the right size (5’x10’) and clean upon first inspection. The free lock and inexpensive renter’s insurance through their facility is so convenient and reassuring that our belongings are secure and protected. Definitely recommend!!!
Very nice customer service and great employees making it a smooth transition for storage.
Rory & Destiny were very helpful and informative! They got me in and out within 30 mins and now I’m all set up with a storage unit!
Destiny and Rory did an excellent job setting me up with my new storage space. They were both friendly and informative!
Super nice and reasonable staff! Very friendly. Their computers were having issues and they still did everything they could to get me set up including other store!
I had to rent a unit on really short notice and they went above and beyond to get a unit set up. They also showed great patience when I lost reception several times while driving across the county. Rory and Destiny are amazing!!
Destiny did a great job, I was her trainee customer and she did great!
Destiney is very nice and helpful. She made the whole process easy
They were so nice to me there and it's a really great price! The lady at the front was really nice too!
The lady at the front was super nice and helpful! If you come in when destiny is around you're gonna get good service
Warning: DO NOT USE THIS PLACE. Almost all of the 5 star reviews on here happen after the tour when you have the manager ask if you can leave a 5 star review and won't do anything else until you do. My unit was promised to be insulated but wasn't and when I left my stuff in storage for a month I returned to spiders infesting almost everything I owned and snakes living inside my furniture. When one of the snakes damaged my mini fridge I was told to go through the insurance but surprise, the insurance doesn't cover pest damages! So after going a few rounds with the insurance for months I got told there is nothing they can do and they refuse to provide a refund. You would have a better chance leaving your stuff on the side of the street while your gone than use these pest infested storage units.
Had the perfect size storage unit needed for the property inherited. Not to mention the free month was a big bonus!
Nice and friendly service. Quickly worked to solve a billing issue.
Be very carful when renting a unit here. They charged me $70 for 8 days and then charger me $80 for the following month. That's $150 for 38 days! if your looking for something affordable then look else where. I went here to try and save money and I got coned out of $80. I am very upset. They told me that I was covered for the month of January then charged me again for that month. When I called and ask why they said to be so sad.
Amazing service and prices!
Great service, they were quick and answered all of my questions!
Stephane and Corey were awesome! Very courteous and fast! Definitely recommend!
The staff seems very inexperienced but overall a very good storage facility. Very good security and informative staff. We've never had issues with accessing our unit or anything being stolen/tampered with. Only down side is they raise prices frequently and with minimal notice but overall great and still our go to storage facility.
Destiny was very pleasant and accommodating in helping us start our rental contracts and answering all of our questions. The facility seems to take great pride in making sure things are secure for their customers.
Great facility and the staff was very friendly and helpful.
This is a great place to rent a storage unit! Very professional and friendly service
they were so helpful! we moved quicker than expected & needed storage ASAP. I wasn’t in town & had a load of our stuff already on the way to Stillwater, so they helped walk me through the process online/over the phone & we were able to move into the unit immediately.
Destiny at the Stillwater location was very helpful in getting a unit. Highly recommend!
Amazing service and wonderful customer service! Helped us in a pinch!
I never write reviews, but this was my first time renting a storage unit and the process was awful. No one was at the front desk. The door was locked. Why have a store front if no one is going to be there to help paying customers?
Whenever I called to get help, I was never put in contact with someone at the Stillwater facility. The lady on the phone did the best she could, but even no one was answering her from the facility when she reached out.
Got called multiple times for past due bills. I enrolled in AutoPay, so I figured it would automatically charge my card. NOPE. Instead, fees were added to my next payment. When I went online to pay, I couldn't. In order to pay I had to unenroll in AutoPay, put my card information in, then reenroll.
So beyond frustrating!!!
such kind and communicative employees! walked in a bit panicked because of my move out date and the unsure of where i was going to store my belongings. i was helped with much care and understanding, which greatly calmed my nerves! ended up renting a unit, for a reasonable price. Highly recommend working with this company! will be back again!
Great experience, awesome customer service!
Got home and realized they charged me $20 extra for the month. Disappointing.
I just found out by my online debit card (only put money on it that's needed so storage got lucky this time) my rate went up by 27% without notice?? Can someone explain this to me please?? I would love to change the rating back to 5 stars please!!
I had a wonderful experience! The ladies who helped me were very kind and friendly!
Place is awesome overall. The employees are amazing to both my friend and I that have lockers there and everything is super easy to use. Very highly recommend.
Mike was very nice and helpful made sure I was satisfied and I highly recommend this place.
Mike was very professional and knowledgeable about the storage game. He helped me secure my storage in a way that was understandable and efficient.
Great, fast service. Easy process. Mike was very helpful. Highly recommend!
Very helpful and understanding! Great prices and clean units😁