Spoke with JoAnn I started off kind of upset due to the price increase and she was very helpful and got my price on my 2 units back down to a reasonable rate. Thanks JoAnn!!
Was Extra Space Storage but was bought out by Public Storage a few months ago. No warning to current customers of thus chand. I literally didn't want to use this company but am now for ed into it. Now they are changing your due date with hardly any notice. I purposely set my move in for the date so I didn't have all my bills due on the 1st. I just paid on Aug 23 $148. Now on Sept 6 I have a late fee for the month. I just paid you!! When i paid my rent, there was no mention on the site that my due date had changed. Stay away from these thieves!!! 😡
UPDate: Dec 29 notice for another rate increase. 148 to 197 beginning Feb 2026. Stay away from these people!!
I have to personally shout out to Joanne the manager at this facility at 4317 W. 39th Expressway! To put it in so many words, I only want to rent the unit because of her! She is very professional, sweet, kind and she cares about the people that are renting the units!!! OUTSTANDING!!!!
Joann did a gud job fa me on my storage
JOANN IS LITERALLY THE BEST!
JoAnn was amazing and very polite! Would recommend her to friends and family
JoAnn did an excjob helped me allot
Joann was amazing at the front desk!
If you are in need of a storage unit I highly recommend this location. Everything was flawless. Appreciate the friendly person and nice facility.
Great customer service and easy to use. Morgan is awesome. Long time customer.
Joann was great! Great service and very helpful!
joann is the one of the best staff that works at public storage she is very kind and very respectful....
Didn't even realize that you guys are open today. Your associate help me get back into one of my units.
The lady at the location Nw 39th was extremely amazing. I've had a very stressful week and she made things easier for me I really appreciate it, Thank you !
Spoke with Joann and she helped me tremendously with trying to get my app working
Good service, beautiful vicinity, good location. Would recommend! Joann was awesome!!
Joann was amazing. Great customer service
JoAnn is Easy to talk to and great hlp
Excellent service very polite
This location used to be Extra Space storage and they were absolutely wonderful, I never had any issues. They were bought out by public storage a couple months ago, it has been a nightmare. The due date for payment was changed and the customers had no say, I was charged a different amount each month (always more than the previous) because they added on random fees and increased insurance fees, I frequently received emails and text messages saying that my account was overdue and that I had lost access to my unit- when I would call to report this mistake they would say they had no idea what I was talking about but I would continue to get messages from them. I would not recommend public storage company to anyone. Give your business to Extra Space storage, they are by far the better company.
The manager was very helpful and informative. I highly recommend using this location to store your stuff
Love love love this place. Came here to enjoy an extra closet! We really need these things as girls! Plus it adds much room to your home. My view point! Anything you need them for, they will provide! Treasure of a place!
Joann was amazing and help us out in so many ways I greatly appreciate you Joann
Joann was a pleasure to work with! Highly recommend checking this place out!
Fantastic customer service! Great professional was JoAnn
I like this place there nice and respectful and they always leave room for u to get there to your storage
Girl was on point. Taking good care of place!
JoAnn was super helpful, friendly and extremely professional! Made my crazy move in just a little easier.
JoAnn was very professional and helpful.
Joann was super funny & helpful . Full of information !
Joann was awesome. Made for a good experience.
Joann is very helpful and friendly. She went above and beyond for us.
This place is truly a success story with amazing people and the best possible facilities that one could find anywhere! Im going through Huge changes in my life, Shirl is an absolute God send! She was so incredibly patient with me as I was having one of the worst possible days one can live. I'll never forget it!
Then, My experience got followed up by the glorious Joane! These people are who are so professional but 100% approachable. I Could not be more satisfied. A+A+A+
Joanne was super nice and professional and extremely helpful. Ty so very much!
Julie and JoAnn were great. Took all the stress out of renting a unit!
Terrible customer service with this construction. I legally should be able to get my belongings from my unit without any question. Even with construction (that isn’t even near my unit) I can walk to it and get things. Also not having anyone physically working to help, and the customer service line has nobody on it to answer. Getting my things and gtfo of this storage facility. Would NOT recommend using them.
Marco was very knowledgeable. Thanks for the great service
Joann was fabulous and very helpful! She was also cleaning the whole time I was there on the property.
Witnessed Anthony give Superior Service to an elderly lady in office yesterday while I waited to make my payment for the month 👍kudos
Robert was extremely good
Huge shout out to Ashley and Julie, for helping me update my rental. They were friendly and even showed me how to use the app step by step. 10/10 Would recommend!
Andrew and Julie are great. Made everything super easy! Definitely telling friends!
Anthony was so helpful and got us in and out in a jiffy. It was a great experience.
Anthony was so helpful ! Our onboarding went smoothly and he was professional and courteous. Thank you Anthony !!!!! Give this guy a raise !
This place was really nice. Found it by accident but I'm glad I did. The people that work here are really friendly and helpful. Adam helped find a good deal on a unit and even made sure I could actually lift the door which was considerate. And Debbie was nice enough to help me purchase some supplies. All around I'm happy I found this place on accident.
I'd also like to add that today, it's known by a different name but same great customer service. A lady named Shirl Rukkila (awesome name) helped me with the new app and policies and I'm happy to leave this review!
Great experience and friendly customer service.
They charge you insurance in the price but don't tell you. When you arrive they break the price down then realize hey I really do need the coverage.
Amazing storage unit! Super organized and clean. Easy booking online.
I like the unit. The people are helpful and friendly.
I’ve always had great customer here. Stephen at the front desk is super helpful and easy to work with! Thanks for making my transition easier!
We Had A Great Experience. 👍
Great experience with Stephen! He was detailed and kind.
Stephen was great help , real polite and helpful
Business great. Staff awesome. Price affordable.
Stefan and Caleb rock. They are quick easy and very friendly
Stephen was very welcoming and helpful! Only took about 20 minutes to get me situated!
Customer rep was very helpful and courteous.
The manager is always polite, helpful and friendly. Adam helped me today and he was very nice and knowledgeable.
Stephen was very knowledgeable and friendly and the property looked clean and easy to navigate
Frustrating experience so far at 4317 NW 39th in OKC.
1) Storage was supposed to start on 4/17 and told to come by the office that day to present my ID to finish up paperwork (?). Came in on 4/17 and no one was there. Called the office and the guy said (paraphrased), "Sorry, I'm in Tulsa watching the office here and no one's at the office there... you're SOL. Come back tomorrow." Glad I didn't have my truck loaded up.
2) Finally able to unload stuff after several back and forth trips. During the last trip last night (around 8:30pm), apparently the Extra Space Storage called the cops on us. Was swarmed by 3 cop cars once we closed up the unit after dropping last load off for the night. Cops were super professional and courteous but still alarming that Extra Space Storage would call cops on clients for using their storage during >posted< open hours.
3) Tried to go back tonight around 8pm to drop another full load off and couldn't get in. Access denied. Called customer service and they said that the facility actually closes every day at 7pm. This, while I'm on the phone staring at the gate and office door that clearly says access every day until 10pm. No idea how we got in after hours the night before. When I got home, looked on website and the hours say 7pm. So, clearly someone's not updating signage on physical property.
On the plus side, the customer service folks and onsite management the few times we've spoken were polite and professional. Not sure where the disconnect is happening but someone's not doing their job updating signage, facilitating sign up, etc.
Adam was super informative and friendly, had great answers to all my questions.
Sean was very helpful and polite! He made the whole process super simple and painless. I look forward to storing my stuff with yall!