Don't get me wrong property Management has been great but the entire setup deal is a I don't want to say scam but damn it they moved me in here on a promotion I was supposed to get the second month free and every single month since then I have paid and every single month since then they have told me yeah just one more payment one more payment. I moved in in the middle of the month and I paid a full month's rent when the next month's rent was due in the middle of the month I had to pay a partial month payment well then when it should have been giving me a free month they charged me again for a full month it told me that the next month would be free well here we are I'm blocked out of my unit it's the next month I still have not got a free month's rent and there's no one there to take money and I can't get in my unit so I'm a little bit pissed off about this s***! Lock me out of my unit because you don't want to keep your word and come through with the promotion and even the manager told me that he's had the same issue with other renters but y'all put people in on it on a second much free promotion and you do not give them that second month free and that is a scam because movie in here is very expensive I paid $190 to move in here where I could have gone any place else for 20 bucks because you get the first month's free
I just received my storage unit today, and I LOVE IT! Easy instructions, plenty of space, and CLEAN inside and out. I LOVE the fact that I can go INSIDE and NOT worry about the elements for a brief moment lol. I'd RECOMMEND Public Storage to EVERYONE!
Patricia did a great job explaining everything
Our experience at this Public Storage location was disappointing from the start. Brandy, the associate we had an appointment with, arrived 25 minutes late without any prior notice. I ended up calling a nearby store, and they had to reach Brandy on her personal cell phone—during which they laughed about her being late. When she finally arrived, she was dismissive and carried an unprofessional attitude, saying she had been at another store and that her tardiness wasn’t her fault.
To make matters worse, my fiancée was on the phone with customer support during this entire ordeal, as we only had an hour before needing to return our U-Haul. The business claims to allow appointments from 2:00 PM to 5:00 PM, but in Brandy’s case, it might as well be 2:30 PM to 5:00 PM.
Despite the rocky start, we moved forward with what was advertised as a Memorial Day special at $62/month. However, when it came time to sign the paperwork and pay, the rate had inexplicably jumped to $129/month. When we raised the issue, Brandy shrugged it off as a likely mistake and urged us to sign anyway, assuring us that it would be corrected later.
When we asked her for details about the promotion—such as when it ended or whether it was still active—she admitted she didn’t know. We expressed concern about signing a contract at a higher rate, and her solution was to have us call customer service ourselves—right there in the store, in front of her. When we asked why she couldn’t help facilitate the call, she flatly stated it wasn’t her responsibility to contact customer support for customers.
This entire experience was frustrating and completely unprofessional. If I were in her shoes, I would’ve done everything possible to make things right and ensure the customer felt valued. I strongly recommend management review Brandy’s conduct, as this kind of service is unacceptable—especially in a business where people are entrusting you with their personal belongings.
I hope you use this as a learning opportunity. I have no reason to lie and do not wish for anyone to be reprimanded. I just wish our generation was better at handling situations and took honor in the work they do.
I had an excellent experience with my storage unit and the lady that helped me was Mariea! She was absolutely helpful !!
Easy process and Brandy was really helpful. I recommend her for your rental services.
It's a good place for all your storage needs
I had a very good experience today with Ms.Mariah she helped to get things all cleared up when my unit was leaking, I really appreciate it! She is the best person I have come across at this location! Still have a few things to work out with corporate but Mariah and the 15th and Morgan location are the best !!!
All they’ve done since Public Storage took over is up our rate over and over again. A unit that started out under $100 is now $200. They’ll continue to up the rate as long as you pay it or until they push you out.
Quick and easy and good customer service from Brandy.
Anthony helped me out tremendously on the storage space I needed. He offered great prices as well! Would definitely recommend! If you need anything, he’s a jack of all trades! Appreciate him for his help and awesome customer service!
Spoke with Catina and she helped me with the space I needed. Professional and very very helpful. Awesome experience!!! THANK YOU..
I rented a unit online, and when I came to look at it, Anthony was so helpful when I called
Anthony has been an absolute legend helping me with all of my questions and concerns I have no hesitation recommending Anthony and this public storage to my friends and family.
Thank you Anthony for your help and knowledge about the unit I was interested in
I spoke with Anthony. I was looking for moving supplies he had some of what I needed but not all so he directed me to another place close by and they had exactly what I need. Thank you Anthony for helping me find what I need and only a few blocks away!!! 😊 😁
I called about size and pricing and Anthony was so helpful and really made the process smooth and understandable
Anthony was amazing and super helpful through the whole processes from start to finish! 👍🏼👍🏼 Thumbs up!
New customer. Walked in with a couple questions and spoke with Anthony. Fabulous customer service. Answered everything fast and with a smile. Great personality too!!!!!!! 5 stars.
Catina was very helpful and informative. Great service!
Anthony was fantastic!! Great personality in conversation!...
Fantastic experience. Thank you Anthony!!
Incredible customer service. Spoke with Anthony, he was very thorough and polite. Received a great deal with the promotions available. Quick service. Super easy, super awesome! Thank you!
Amazing service! Anthony was tremendously helpful and got me sorted out in minutes!
I have 2 units at this location and one of my units requires extra attention by the staff and upper management to accept packages and they have been a pleasure to deal with and very accommodating. They are very friendly, the office and property is well maintained and always clean. Highly recommended!
Thanks Anthony for all your help with the units
Best place ever... Always friendly and clean.... Yes a little extra more but we'll worth knowing that my property is well taken care of when I can't keep it at home....Aj was awesome in explaining everything and was extremely friendly as well as professional in explaining what goes on around the storage property 😁♥️
Great job Anthony thanks for all your help
Anthony was very nice when I went into make a payment and is always so helpful.
Today I visit the public storage located at 9720 South Morgan Road, in Yukon Oklahoma.
I have the pleasure of working with a very kind Ms Mariea. She made the process very simple and easy because she was very knowledgeable using the PS system which was a plus because online PS forces you to buy their insurance, the lock and auto pay which she was able removed all of these extra online retirement except for the lock. Once a customer brings their own lock for the unit she will remove the PS lock and payments for the lock which was like $16 and then it says something about a $50 return once you return it back, so I guess they might put a hold on your account for that lock. Not sure how that works, being she removed all of that which was awesome not having all those fees and waiting 3 to 5 business days for the credit.
Online seems fast and easy, but accumulating all the extra fees, it was best for me to go in person, plus you all know I'm a people-person.
Ms. Mariea, was thorough going over the long agreement. PLEASE READ AND LISTEN CAREFULLY so you know what you're signing.
I will return and update on my move-in-date with pictures of the unit.
Yes, was in the Sparebox storage unit but this is their 3rd time going up on this unit in 7 months. Totally ridiculous.
These storage places know that most customers don't want to have seek and search for another Storage, then get a rental truck to move again and again putting stress on the customers, so they just keep raising the rent.
One the customer will be upset and just accept it for two you'll be like me it is the principle of the matter that you keep raising your rent so therefore I will look for another Storage Company.
I will always search for a good clean safe low cost Storage Unit.
We all love great customer service great prices clean units for the price I understand inflation but over and over and over and over laugh out loud it's ridiculous do your homework always follow and I'll keep you updated whether Public Storage will go up within the year have a wonderful blessed day and thank you Ms. Mariea 🫱🏼🫲🏾👏🏽for all your great ⭐️⭐️🌟⭐️⭐️service.
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Anthony is a rock star! Easy setup, efficient, and quick! 10/10 would use again.
I talked to Anthony he was very helpful and had great customer service I will definitely be renting in the future
Anthony was excellent to work
Great place! Awesome staff! Anthony is the best! Can not ask for a better employee! Very helpful. Answered all our questions. Highly recommend.
We had an Amazing Experience here at this Public Storage. Anthony was extremely helpful, courteous, friendly, and very professional. This place was very clean and I recommend this establishment to anyone!!! Thank you for the Excellent Service! 🌟 🌟 🌟 🌟 🌟
We were very pleased with our experience. Anthony went out of his way to make sure that we were able to take care of the things we needed to take care of I would recommend this place to anyone. Anthony was very professional and courteous.
I've had the best experience with Mr Anthony here at public storage .. courteous and knowledgeable. Helped me make the best choice based on the information I had.. got my unit rented also helped me save money ... way to go Anthony and public storage. AAAA+++++++
Anthony was awesome! He was friendly and helpful and made the whole process easy for me to understand. He made my day!
Anthony was so helpful! He gave great tips and even information about local area's. Thanks Anthony!!! 10/10
So I made the mistake of waiting till the last minute to get my storage place you can imagine my surprise and relief when the darling Jennifer went way more then above and beyond to ease my anxiety and secure me a storage unit with no stress pressure or problems .She is a wonderful person and great at her job ND professional mannerisms make me life and visit to public storage a wonderful experience.
THANKYOU SO MUCH.
I moved out of 2 units that I have been renting there for over a year. I had an amazing experience the entire time that I rented there. I accessed my units frequently & any time that I needed any help or had any questions, they were exceptionally wonderful & easy to work with. I was overwhelmed during my move out the other day & David made things on his end super simple for me. He took the time to come check my units while I was there on the property & closed out my account promptly. His efficiency & attentiveness made an otherwise stressful day bearable. This location is very clean & convenient. Highly recommend!
Teresa was Great 10*stars highly recommend
Great place to rent, and David was extremely helpful.
David was very helpful! Went by on my lunch break, and he was very efficient and respectful of my time. I was in and out, thank you!
david was very helpful * he explained everything & was so patient
Very helpful and took care of me
Best most helpful staff I have ever dealt with. Grounds are beautiful and clean.
Storage is very safe. Prices are fair and reasonable .
Without a doubt we will use South Morgan Road public storage.
Mariea was very very HELPFUL AND VERY COURTOUS she is VERY PROFESSIONAL and me and my wife very much appreciate her help in renting a storage unit THANKS
Marisa Very great customer service very quick process All around 5 stars
Public Storage 2300 S Morgan. Great location, safe, and clean. The manager Mariea is wonderful! She has excellent attitude and customer service.and really empathizes with her customers and always willing to help if she can. I live far now but I still need storage so it’s worth keeping it here. Thanks Mariea!!
Teressa and mariea were awesome thank you for the help!
Teresa and Mariea were exceptional. Excellent Customer Service. Resourceful and friendly.
All the ladies are very awesome and helpful
Mariea was very helpful, units were clean.
Mariea was great! She helped me reserve a unit and was very professional.
Mariea was a great help in getting our second unit! It was a great experience!
Very clean, front desk lady was very friendly and helpful.
Mariea has been the best to deal with. I highly recommend her. Really kind and personable
Mariea was friendly and helpful. She also made sure the area was always clean. She was also able to find most of the information I needed when we vacated our unit so that we could file for reimbursement from my spouse's company. Thank you, Mariea for taking pride in your job.
Fantastic!!!! Marina Rocks!!!!
Mariea was very friendly and helpful. She took the extra time to show me around, walk me through the app, and discuss some of the features of the property and made me feel very welcome. I had a great experience today getting setup with a unit!
Mariea was very helpful, NICE and took the time to teach me how to properly secure my clean space. She keeps the property spotless! Public Storage should be proud to have someone like her managing their property.
The nicest most helpful woman works at this location her name is Marie or Mariea sorry I didn't write it down but she's awesome either way.
Mariea was such wonderful help! She was able to answer all my questions and get me set up that day. I had been having trouble with the website and things have been a whirlwind trying to get everything cared for for my FIL after his stroke. I can’t even tell you just how helpful she has been. The facility is well kept and the units are tall (at least ours is) so that’s helpful too!
Awesome storage facility!! Mariea was so helpful and kind when helping me get set up. The facility is so clean and well kept. Would highly recommend to anyone looking for an extra space to store their belongings.
I came in to rent a unit and Mariea, your property manager was very helpful, i didn't have to wait and she took me to the correct size then we went to office and she handled business.
Very friendly, informative, and professional.
Thank you so much to Mariea for all her help! The move in and out process was super easy, plenty of boxes and tape in stock too. You made our moving process so much easier, thank you!
The manager of the location was super friendly and very helpful. The grounds were well kept. I was here for only a couple weeks during a move transition, but never worried about my property.
Mariea was a great help today! I had made a mistake with my storage reservations and she was extremely helpful and had a great attitude. If you have storage needs, definitely use this location.
Mariea is so helpful! Great customer service. The facility is very well maintained. So happy we found this storage site.
Mariea is great to work with!
This facility is in a convenient area and Mariea was very helpful.
I have storage for over a year and the staff are ever so helpful with any questions I have to ask
Mariea thank you for help Saturday you made my experience so much easier! You not only helped with my storage but you took time out of your busy day to show me how the climate controlled entrance door locks worked! This place Rocks
Short an easy! Great person Mariea was to assist me in my 10x10. I applied an she called right away an got me in my unit in a hour. Thank you public storage
Mariea was such a great help and walked me around the property and showed me options!
Came by the Morgan Road (Yukon) location, got great customer service from Robyn, she was very friendly and able to answer all my questions. Definitely a positive experience!
I spoke with Mariea, after shopping around for storage places. Her knowledge, helpfulness and outstanding customer service was the winning factor. I will be storing with her.
Great place! Super helpful, good security, and offered pest control. Highly recommend.
I have stopped by this location a couple of times and have decided this will be where I will be storing my things, the property is cleaned and well maintained and the office manager Mariea is extremely friendly and knowledgeable.
I am a new customer to Public Storage and my selection of this location instead of others in the area was because of the outstanding customer service that Mariea provided during my two visits to the office. She is extremely friendly and very very helpful in making sure you are taken care of. This particular location is very well kept, which is an added benefit to the great customer service. Thanks Mariea!!
Mariea was absolutely helpful and cordial!!
Mariea was so helpful and professional. She was quick getting me set up with a unit.