JB was awesome. She was very understanding, patient, and very helpful 🤗 need more like her !
Charged for a whole month when the unit wasn’t being rented out anymore and said it wasn’t their problem and wouldn’t refund the money for the month charged. Lack of empathy and poor communication.
Will take money out of your account even after you’ve moved out of the unit the month before
Michayla was amazing! The process was smooth and she is very knowledgeable! Definitely coming back again and again because of her!
Michayla was very professional and helpful. Helped us get the perfect unit.
Michayla at Public Service has been a huge help to me with my storage experience!! She is cheerful and goes above and beyond to help!! I'm not techy or organized, so instead of just giving me my password and unit #, she helped me find a way to store it in my phone, so I can find it easily when I come! She has helped me with the website and how to get information. It makes me so happy that I chose this storage unit, because of her kindness and cheerfulness and eagerness to assist her customers! Thanks, Michayla!!
Thank you Michayla for helping me get things figured out n making my life easier!
Michayla is awesome. She takes the time to explain everything and answer questions. She is very helpful with information.She’s
Jessica is very helpful always going above an beyond
Michayla was wonderful the process was quick and easy!
Mikayla is the best to help! She will make sure your move-in and move-out are both easy and worry free.
Michayla had really good customer service, she helped me a lot because this is my first time getting a storage unit !💕
Michayla is very friendly and very informative.
Michayla was amazing. She explained everything thoroughly and with transparency.
Michayla was amazing! Amazing customer service!!! 🫶🏼
They up our monthly rates every 2 months. If we're even a day late we have to pay an extra$40. The gate won't let us in or out, not before someone comes in.
Really helpful and generous even though I've made it complicated and confusing and on top of that they were closing but The Lady Crystal was still there and was really professional, I will definitely be using this location again in the Near future...6 stars from haha
Michayla did a great job explaining everything to me.100
Michayla is awesome and vary nice got me the unit I needed !
Michayla was super helpful and sweet. I recommend her to anyone looking for a storage. Come see her.
Michayla is great!! She was was so helpful!!
Wonderful Experience with Michayla
Michayla is proficient and professional, resulting exceptional customer service.
"Thanks"
Krystal was a rock star in helping me out
The property manager Christy was excellent!!!
I came in to see about downsizing my storage unit and I spoke to a young lady named Kristen she was very polite and helpful,
Very angry with Simply storage!
Simply Storage took over about a year ago. First and foremost the monthly fees! Fees keep increasing. It is apparent that this company is Money hungry!
They don’t care about their customers and the hardships they encounter. They don’t care about their employees either.
Administrative fees are crazy. Monthly Fees for a long standing customer is more than that of a new customer. How do you do that to your long standing customers?
As soon as Simply Storage took over there was a rate increase! Not just a few dollars but 25.00 more a month!
My husband has 2 units the same size as mine and we are pay three different prices monthly. Never did understand that!
The staff there cannot explain the difference, neither can corporate.
It was explained to me yesterday that if I moved my belongings to another one of their units, there is a one time 29.00 administrative fee and the rate is 8.00 lower than what I am paying now. But I already paid an administrative fee when I rented the unit to begin with!
The staff there are very nice but paid very little. Who wants to work like a dog and put up with customers complaints or fixing stuck doors. daily for 13.00 per hour. And that is base pay for a property manager. In comparison, McDonalds pay 15.00 an hour to a young kid just starting a job. What does that say about Simply Storage?
Simply Storage says over and over and over again they want you to set up auto payments. Absolutely ridiculous! That is for the companies benefit not the customer.
When talking with a customer while there, he said Simply Storage lost revenue of 8 units because of rate increases.
Kristin was a pleasure doing business with. Her personality is also over the top!
She really helped us out on pricing. Thanks a bunch!!
Kristen was a huge help and saved the day!! I had been to a few other places to try to rent and could not find a human! They were all remote operated and had to go online! No thanks! I found Kristen and she got me set up with the quickness!!! Thank you so much!!!!!
Best property manager !!!
I absolutely love my public storage lady (Melissa) she is always so helpful and friendly spirited love her energy absolutely makes visits more welcoming
Kristen, the property manager was extremely helpful, and helped me correct my mistake of getting a 5b5 to a 5b10 with ease. Would recommend
I rented a small unit at the i-35 south service Rd in moore back the first of 2024 and in Feb. 2024 I received a call saying my unit wasn't locked and I went up there to check my unit they had locked it but there were things missing and I filed police report and there are two cameras that point right at my unit but there is no video showing who went in my unit and there insurance company denied my claim and I'm still fighting this issue and now I'm talking to attorneys to see what I can do I feel that it was an inside job and I was told that several people had left their units unlocked and everyone had stuff missing but there's no video so that sign that says video surveillance 24/7 is bull.
The property manager was very professional and helped me select the right size for my belongings
The property manager was a huge help in getting me in the right size unit. I would trust public store with all my storage needs.
Manager was amazing very helpful and friendly I will always recommend public storage this c company is lucky to have Kirsten.
Spoke with Christy today. She was very helpful in getting my information updated and my payment processed. Thank you, Christy!!
Kristi was very helpful. She called me to confirm my reservation and explained all the ways that I could make my payment she told me to call or come by anytime I needed anything she was very pleasant
my lock wasn’t locking and unlocking very well they secured my storage and kristen made sure my needs was meet
I had my first experience with Public Storage today and it was great. Kristi is the one who helped me and she was very knowledgeable and helpful. I always appreciate people who nice. Unfortunately you don’t always get that these days! Thank you Kristi!
I have rented a unit from this site since 2013. The folks how work the rate great! But the rent is getting too high so I’m faced with having to move out. A 71% increase plus insurance is just too much. Thanks.
Kristen did an excellent job and helped me out a lot!
Becky is such a nice lady ! Very helpful and her store and storage area is so nice and clean ! Definitely recommend going to her store for your storage needs !!
Clean. My friend needed help
Space was clean, got the space fast. App controls the gate, which is great.
Cindy is the best manager I have ever known. She is super efficient & really cares about her job and her customers. I highly recommend this facility because of Cindy.
Becky was very helpful and knowledgeable about all the questions I had. Will definitely do business here again!
Nice place, but if you rent here, expect the price to go up.
Thanks for helping some with that.
Shorty is so nice and welcoming! Would 10/10 recommend, great service! He answered all my questions and is very knowledgeable about the business!
Removed my items from storage and says they “disposed” of them yet after 4 calls to both the location and corporate and neither will reach back out to me.
Update: Reached out 5 days in a row, left voicemails and online chats and still corporate will not return my call. Filed a complaint with the better business bureau and they didn’t even try to refute the claims. Take a lesson from me and go elsewhere.
Nice people, great customer service.
Shorty is the absolute best and is so helpful and knowledgeable! 10/10 recommend
Stephanie is so awesome! I can't even express how helpful and wonderful she has been while at my time there!
Very friendly and helpful!
Travis and shorty were so kind and helpful they answered all my questions
Well priced easy application and nice lady. Stephanie (shortie) very nice
Fast, easy and very nice storage. Thank you Stephanie for your for helping us out.
Started at $87 pre covid..now almost 200 a month. Office staff is amazing.
She was very helpful! The overall experience went smooth. Thank you! 🖤
Stephanie was very nice and helpful. Had me set up with a unit in less than 30 minutes and made sure I got the best deal I could get. This is my second time renting here and will always come back.
Shorty Stephanie was very sweet & made this smooth and easy to get a unit quickly. Showed how to work the doors Ann’s locks and provided me with all the info I needed! Thanks Girl!!! 😁
Our storage rental has gone from $72 to $167 in two years time! This is ridiculous! And, late charges of $40 apply even if I’m one day late! Highway robbery!!!
Great and friendly service and was quick and simple process !!!!
Stephanie is amazing at her job! Made the process and experience super easy! Highly recommend !
Great staff and the strorage is amazing!
Steph was great !!! Great customer service and quick service !
Went in and rented my unit within 30 mins of arriving in the property! All my questions were answered quickly and efficiently!
The Manager at this location is amazing. I’ve had my unit here for a little over 2 years and she’s always super kind accommodating and helpful
Quick and efficient service. Nice units and good price.
Fast easy check in! Wonderful staff! Great location. Safe and secure storage facility
Great place to rent a unit. manager is cool. Very helpful. Highly recommend.
If you like your price to go up Monthly and find you belongings with Mice or rat damage..
The ladies that assisted us were so helpful and friendly! Will definitely recommend to any and everyone!!
Awesome awesome...they are wonderful here 😌💕
They are very friendly and very helpful ☺️
Desk manager, Shorty Cross, is a blessing! Always a good disposition and willing to help. Thank you, Shorty!
Reserved a unit online and wasn’t able to meet them right away but the manager was flexible and patient with my needs! Went in at our arranged time and I was still indecisive on what i truly needed, so she allowed me to see the difference between two units and make the correct decision. Very friendly and welcoming, along with fair pricing and discounts for the first month!
Simply Self Storage is Simply AWESOME! The manager is really nice and helpful… I’m glad I picked them over all the other options.. I don’t think I could’ve made a better choice! Thanks Stephanie!!
This place is amazing and shortie I love her energy and enthusiasm everytime I come in
Needed a last minute storage unit in October. Stopped in and Stephanie got us in a unit that day. Very clean facility, friendly staff, and competitive rates.
Staff is very friendly and helpful
This is the perfect location for storage and great prices. Shorty was an excellent help to us, really appreciate it!
Stephanie is awesome I recommend this place...
I have had me things here for a year and shortie has always helped me every time I’ve needed it she has always been right there to help me out I always felt my things have been safe here no problems ever! HIGHLY RECOMMEND! Plus shortie is the best!
They called and said we needed to update our insurance or pay their insurance fee. Fine, no problem. Unfortunately, there is no fax number for the facility, and there is no email address posted online. Since they did not share the email address during the phone call, I did not have that information to give to my insurance company. Tried using the "Contact Us" online form - no response in a week. Tried calling, no answer. Tried calling the original booking number - they don't have that info. Tried calling another section - they tried calling the Moore branch - no answer. There is no customer service line for the company, and I was directed here to leave feedback. It shouldn't be this hard or take over a week to get this email address for my insurance company to send over paperwork.
Finally made contact (because they called me back). I was made to feel that this was my fault and that I could have driven the info over to them. They also said they sent a letter - which I didn't receive... I was then told to update my address. That probably works on most people, but I have lived at the same address for over six years.
If I didn't have such large pieces of furniture in there, I would move to a different storage facility.
This is a great facility. The manager, Stephanie, was very knowledgeable about her site and very helpful. With the site upgrading their camera system, I feel that my storage items are safe and secure. I would recommend this site to anyone that is looking for a secure storage facility.
Its a very nice clean space!! Stephanie (Shortie) was very nice, very helpful with pricing and helped us figure out the size of storage we needed to fit our stuff
Customer service is wonderful. Property very clean. They just painted so it took me a minute to find my unit. Because they haven't put new numbers on yet. But it was unlocked like she said. Priced lower than everyone else. Very happy all around.
Stephanie is awesome an always on top of things if u need to store your things Stephanie is the one to call
Just received a rental rate increase notice for the second time in 7 months. First increase was $50.00 to $70.00. Now increasing to $88.00. Seems like price gouging to me.
Steph is awesome most definitely recommend her location! Very friendly and down to earth all around great to do business with!!!
Stephanie is absolutely great to work with very friendly and helpful
The manager took excellent care of me for renting a storage unit. She friendly, helpful, efficient, and cared about my storage needs. Thank you for taking care of this in a quick and friendly manner!!
Great place! Manager Stephanie Benson is awesome! Very knowledgeable and professional.
Every time I go in there Stephanie helps me with a great attitude. Thats appreciated
Stephanie is the bomb! She very helpful and knowledgeable. Just because of her I’m going to tell my family and friends.
I love Stephanie, she is so down to earth and is ALWAYS so friendly. She is the most caring person I have ever met there. I look forward to seeing her every month. I absolutely love her!!!!
Stephanie is amazing! She answered all of my questions and I feel safe having stuff stored in my unit. She made the process really easy and saved me from even having to go buy a lock. Prices are affordable and the property is kept really neat.
Stephanie is absolutely Amazing and great at what she does. Very helpful and kind and gets the job done.
Stephanie has been nothing but Amazing and sweet and it has been a very pleasant experience!!! Most definitely I recommend this location!!!
The place has been amazing, we have needed to change to a bigger storage bldg twice. Everytime we did there was absolutely no hassle. The manager there is very polite, as well as knowledgeable and always professional. She keeps a very laid back and welcoming office environment. The grounds are always kept clean. I feel very comfortable knowing my things are safe there.
*HIGHLY RECOMMEND*
Stephanie is such an awesome manager. Recommend anyone needing storage help to contact her with all your questions.
Very friendly and very fast about getting issues fix
The staff are very friendly and they will do whatever it takes to help their renters.
Stephanie has made my experience the most pleasant experience ever. She is very sweet, always willing to help, and very professional. I recommend this location.
Stephanie is amazing! I would most definitely recommend this place over any other!
Manager is amazing she will help u out that how amazing the manager
I love this la e thank you all
Hands down the best customer service that I have ever received from any storage unit in my life. Stephanie has been nothing but absolutely amazing and I recommend the Moore branch to all my friends, family, & everyone. She's very understanding, kind, very helpful, & easy to talk to & work with!!! Thank you Stephanie for all your help, hard work, for everything you do, & for making this the best experience for me! I would give her a 10 if there was one!
Was a very good experience. Stephanie was awesome very professional and respectfully. Great job. Thank you.
If your lucky enough to encounter a wonderful lady named Stephanie! She gives yoi that home like feeling. Kind and great customer service
Top notch service. The units and property are extremely well kept up too. 100% recommend
Stephanie was awesome. Lots of help .recommend this location
Great customer service. Stephanie made the process quick and simple while giving me a great deal.
Stephanie was awesome, very helpful. And I know my stuff is in a safe place!
Stephanie is very friendly and helpful. She made sure we had everything we needed.
See Stephanie, she's been so helpful in a time I needed it the most!
I had a very pleasant interaction with Sarah, who was working the front desk the other day. I had come into the store to talk over renting a unit and she had answers to all my questions and was very nice! I was so pleased with how friendly, considerate, and thorough she was that i felt inclined to leave a review! She really knows what she’s talking about and she made dealing with my issues her top priority which i really appreciated. I would give her 10 stars if possible!!
Stephanie was amazingly helpful and easy to work with. This is what excellent customer service looks like!
Sarah was so helpful!! Very helpful and knows what she is taking about!! Had to get a second storage unit. Let her know we are having a billing issue with our first unit and she promised to look into it and let us know!! She is going above and beyond!
Would definitely recommend! I spoke with Sarah and she was very very helpful and understanding. The prices are great as well, you will definitely be taken care of there as a customer.
Nicely kept and reasonable rates
Stephanie is awesome. Nice clean place.
Stephanie is always helpful. She is always cleaning the property.
Shortie is the sweetest and most attentive! She cares about customer service and prides herself on making sure you’re taken care of!
Stephanie was so helpful! Last night I went online and reserved a unit. I received a phone call within minutes to schedule an appointment to come in the next day. On top of that, she was calling me to schedule just 3 minutes before they closed! When I arrived for my appointment she wanted to show me the unit to make sure it fit my needs. You could tell she was happy to help. The rates are great too!
My experience with Simply Self Storage has been lovely. Stephanie has been very informative and helpful, which has made my first time renting a storage unit so easy! As well, the pricing is very good compared to other units I've looked at.