We just became renters of a storage unit recently. Upon our first visit, we were assisted by Sophia. She was very helpful in explaining the renting process. She also showed us how to navigate the app and led us to our storage unit. She made our first experience very good and assured us she could help with any future issues. Sophia helped us see we made a good choice with selecting Public Storage for our storage needs. Dina and Steve Tadena
Thank you Sophia. She was great. The system somehow erased my account identity (the billing and gate key and phone number worked, but I had no account number nor name associated with the unit thus I could not login)
Sophia got to the bottom of this anomaly and got it resolved so I could login into my account again. She saved my bacon from automated hell. Sophia works at the Woodcutter location.
Its well maintained and clean. Sophia was even cleaning when I drove over to the location and spoke to her about my problem. I have been with this location even before Public Storage had bought them. I'm glad they keep people on site. There are some fixes that require good people that know what they are doing. Kudos to Sophia and the Woodcutter location!
Great facility, automated gate for getting in and out was nice and convenient location. Had a 5 by 15 storage unit for 21 a month and 4 to 5 months later it jumped to 37. Didn’t love how they try to get you in and then jack up your rates thinking you won’t move your stuff out. I get costs are going up but to raise your rates 75% after the first couple months put a bad taste in my mouth. For that reason I would not use them again but if cost isn’t a factor everything else was good.
Edited - Sophia reached out after my move out and was very kind about the situation. She did mention that if I would have gotten ahold of her prior to the move out she would have worked with me on the rate increase. I still don't love the way the price jumped so quickly, but thought it was very professional of her to at least call and have a conversation with someone that she knew was not happy.
Stacey was very polite and knowledgeable about any questions that I had. She also has a great personality and us extremely nice.
Sophie was a big help in getting me a spot that was easy for parking my travel trailer.
Excellent professional service from Sophia. She was very helpful and patient in guiding me through the details of renting and transferring to a new unit at a reasonable cost, which is typical for new clients. It should be simple and affordably priced for long-term clients, but it's not. Thank you, Sophia!!!!!
Sophia was very helpful/knowledgeable during my experience. Thank you for making this a smooth process!
Kim was extremely helpful :)
Worked with Sophia at Public Storage on Woodcutter Dr in Powell, OH to rent a storage unit. She was great to work with, was attentive and efficient in setting everything up for us!
Great Job and Thank You Sophia!
~Tim
Beautiful, secure property hidden in plain site of the surrounding neighborhood in Powell. Gate hours until 10 p.m. 7 days a week, later than its competitors. Six day grace period to pay rent. Although rent is due on the 1st, you have until the 6th before a late fee is assessed on the 7th. No contracts, just month to month. The new Property Manager Sophia is great!!
First of all, Sophia (office manager) is a ROCK STAR! It starts with prices and then customer service for me. Sophia is responsive and accommodating. Tip: Public Storage seems to change their specials weekly so check frequently.
Sophia was amazing she was very nice and helped me move in really fast!
Sophia was such a great help! I was able to reserve a storage unit easily and quickly thanks to her support. Property is very clean, safe, and secure.
I had an excellent experience with Public Storage in Powell, and a big reason for that is Sofia, the property manager. From the moment I walked in, she was professional, knowledgeable, and genuinely helpful. She took the time to explain my options clearly, answered all my questions, and made the entire process smooth and stress-free.
The facility itself is clean, well-maintained, and feels very secure, which gave me a lot of peace of mind. Sofia runs a tight ship and it really shows—customer service like this is rare these days.
If you’re looking for storage in the Powell area, I highly recommend this location and definitely ask for Sofia. She makes all the difference.
Rented my first storage unit here, Sophia was a huge help! she took plenty of time time to answer all my questions and concerns
Sophia at the public storage has been extremely helpful. We had to visit at least twice before making a final decision. She showed us several units and offered us a really detailed explanation about each unit on a really freezing day. We are very satisfied with the location and the service Sophia provided us.
Sophia did a outstanding job she showed me a great spot To park my trailer very Easy simple, and smooth Very easy to work with She is a awesome employee The best Highly recommend her And highly recommended this Storage
Had a great experience renting here. Sophia was amazing , she was very nice and helpful with my onboarding . Would highly recommend renting here .
Sophia, the on-site manager, is awesome! She was very helpful when my wife and I first rented the unit. We are at the storage unit fairly often. Sophia is always out picking up trash, keeping everything neat and clean. She is readily available in case someone has a question or concern. When I had a question about the app used to enter and exit the storage area she was very helpful. Outstanding customer service.
Sophia was fabulous and super helpful!!
Sophia responds quickly and is very easy to deal with.
Sophia was very helpful and friendly getting me a unit shortly before she closed on a Saturday.
Sophia, the on-site manager, was very helpful and friendly. She got us what we needed, took care of all the details, and gave us a quick tour to make sure we were satisfied.
I’ve had a storage unit for many years even when it was bought out by Simply Storage. Just recently moved my items out of the rented unit. Sophie is the best. She was always available. Pleasant to be around and so helpful. She made you feel
You were a valuable customer. In that being said most delightful Sophie represents and gives such great quality to maintain a happy customer. She is such a nice person and responsible in so many ways.
Sophia was absolutely fantastic.
She worked with me on my reservation to clear up some things that needed to be adjusted.
We had a nice meeting today and I am very pleased with how it all turned out.
It takes a lot of time and effort to make sure that things are done properly.
She was very patient and understanding of what my needs were. 👏
Wonderful Experience with Sophia. The property is always clean, and always nice to talk to
Sophia the manager on site is super helpfull. Great service and great location!
Prompt, professional, and Great service. Highly recommend
Sophia was friendly and professional. She was extremely helpful and caring to ensure that I got the unit that was the right one for my needs and I was able to utilize the app in order to operate the gates. I highly recommend.
I can't say enough wonderful things about Sophia at the Public Storage on Woodcutter Drive in Powell, Ohio! I urgently needed a storage unit but had trouble renting it online. I called Sophia multiple times for assistance, and she was incredibly patient, guiding me through the process each time. When it still didn't work, she invited me to come to the office, even though it was 5:45 PM and they closed at 6. Despite the late hour, Sophia assured me it was fine to come in. I arrived just at closing time, and she stayed late to ensure everything was sorted out. She was so kind and never made me feel rushed. Sophia is the best, and I wouldn't want to rent storage from anyone else. Thank you, Sophia!
Sophia helped me save a little money while getting the right size unit for my needs. She is very personable, professional, and helpful. I appreciate her thoughtfulness and patience.
Always a pleasure coming in when Sophia is working.
Great working with Sophia. Very pleasant. Very informative. Very helpful
Sophia and Mike are amazing to work with and their customer service is top notch. I feel good about our decision to do business with them.
Very nice and clean! Have talked with Stanley and Sophia, both very knowledgeable and friendly. Sophia checked me in and was efficient!
Carla was fantastic! What a great experience. Went to a few other locations for potential boat storage but came back to this location. Very clean, secured, blacktop was in good shape, and loved the parking options. Only 2 mins from our house too. Carla knew her stuff and got me all squared away and went out of her way to make sure I was taken care of. I would give them 6 stars if I could.
Carla was extremely helpful in securing our storage needs.
I just wanted to say thank you to Carla for the best customer service I've received in a long time. She's knowledgeable and knows everything about the business!
Thanks again Carla!!
Carla was amazing and gave me outstanding customer service! Nice, clean, and very easy to get around. Strongly recommend this location! Thank you Carla!! God Bless You
Stopped in to get information on different size units as I just moved here. Carla and Heather were amazing. They were very patient with me and answered all my questions with the utmost professionalism and very personable and the property was very clean. Will for sure rent here when I am ready to store highly recommend this facility.
The facility is always clean and secure. I haven’t had any issues with any pest and my storage space always stays dry. Highly recommended
Heather at Public Storage was so helpful the day we moved into our unit! We needed to make a switch to a larger space and she was so helpful, efficient, and friendly!! Couldn’t recommend this location enough!
Stopped in today and was having problems accessing my unit. Spoke with Heather, she was quick to help and I was able to get in. First time meeting her but she was super nice and extremely helpful. Thx Heather
Heather was very helpful. She is very personable and was very patient with my questions. The property looks spectacular!
Clean facility, Heather is an absolute doll.
Stopped in to check prices. Heather was there to greet me. I had been just going in to check prices. But Heather was kind enough to show me multiple units. Walked the property with me, which is very clean by the way. In the end I actually rented. Heather was super friendly and helpful, answered all my questions. Thank you Heather
Very pleasant experience, Stanley was very understanding of my position
Heather is the best. Super customer service, and extremely friendly!
Great facility and love the staff Heather is always so helpful and knowledgeable
Stanley at Public Storage was professional, efficient and had great customer service at the Powell, Ohio location.
Excellent, friendly, service! I can’t remember her name but I went to the Marysville location. She helped me load 75 empty boxes I purchased into my car. Will be returning to store items.
Sophia is aces and knowledgeable
Incredible customer service. Stanley helped us at the front desk. He was kind, a problem solver and patient. Even though it was time to close we never felt rushed and he got it done. Thanks for a great experience!!!!
I’ve had a unit at this location for over 15 years. As with everything, the price kept going up and up. I stopped at the office to see about possibly getting a smaller unit. Sophia was very kind and helpful. We viewed another size but I decided it was too small. We went back to the office and Sophia was able to get me a lower rate on my current unit. No one else had even hinted at this possibility. I have a second smaller unit that I’ll be able to now move into my original unit as I sold half of the stuff. Everything in one place and saving money. I’m very happy with her help.
Great service. Sylvia was very helpful!
Sophia was fantastic and very knowledgeable and helpful.
Extremely helpful staff. Very satisfied. Thank you
Stacy and Sophie were amazing. I was in and out in a flash. Property is clean and well secured, highly recommend!
Carla is amazing she explain everything all my questions were answered I recommend this place she gets 10 stars from me. She is super nice and helped me understand it all. Thanks Carla
Carla, is amazingly awesome. I Wish You had more persons like her. Very pleased with everything Carla, did And does. Very thankful
Great location and friendly, helpful people working there
Stanley was a huge help at Smokey Row! I was a new client at Woodcutter and he helped me access my password when I couldn't access it on the app. Thanks so much, Stanley!! Mark
Carla is fantastic! See her for your storage needs
Beautiful facility, very well kept and Carla is an absolute doll!
UPDATE 11/27/2024: Carla was very helpful and efficient. Still a nice place.
The area is clean without trash laying around. I have been storing my stuff there for 8 years and have never seen a mouse or rat. No complaints.
Great location, Carla went out of her way to give us top notch customer service, the property is clean and well maintained. Highly recommend!
Stanley was wonderful! Very pleasant to work with and made switching units a breeze!
Employees are so friendly and I’ve noticed the property starting to look cleaned and tidied up
I have had a good experience so far. I was able to look at the facility before I committed. It was easy to reserve and set up payment.
Margie was very responsive to our calls and gave great customer service
Kim has been super helpful with the helping me rent a space.
Really appreciate the staff. Thanks
RJ was wonderfully helpful! I’d recommend Public Storage to anyone 👍
RJ was so lovely & helpful! Would definitely recommend
RJ has been very professional courteous and helpful.
JR. is not only a nice guy, but extremely helpful. I had an issue and he took care of it quickly. He even followed up afterwards to see if there was anything else he could do.
Stanley was so helpful and friendly, great customer service!
R.J. did a great job handling my space transfers and managing the refunds. Thanks R.J.!
I absolutely love the staff here!!! And the location is extremely secure and patrolled by LE often!!
Stanley was very friendly and helpful at the Powell storage site. The place is clean and well-maintained.
Kim is excellent at her job, helped me a lot!
I would give 10 stars if it was an option! RJ was so helpful and understanding and just made a stressful situation so much more enjoyable and I recommend anyone looking for storage space to check out this location and talk to RJ. Thank you so much!
Good storage, reasonable pricing, clean and nice people.
I’ve been a customer for a couple of years and every time I’ve needed help out with one of our units RJ has been amazing. RJ has gone out of his way to always give great customer service and fix any problems that have come up!!
We recently rented a spot from this facility and RJ was absolutely fantastic to work with. From start to finish RJ was informative, patient, and supplied us with everything we needed to know about renting a spot at this facility. He showed us around, made sure our codes worked, etc. Highly recommend RJ.
RJ is the best! Always nice and helpful. This location is always clean and well maintained.
Great location and easy to move-in. RJ was very helpful.
RJ was amazing.
Best customer service around !
Great facility and pricing.
Easy in and out location.
Nice site, secure location. RJ is the best!
Prompt amd friendly service!
They go out of their way to help you when they can. Great place and people.
Well here we go - My experiences with especially this locale has been Absolutely amazing,! Both the Stand in Mgr Melissa (she's currently in another state) and the Awesome New one RJ are Simply Phenomenal! Their customer service skills are Not only Very Very Attentive, but kind, thoughtful as well as thorough -- They are truly
a wonderful addition & representation of the quality that this company's services provides.
Easy! RJ did an excellent job. With his help I got in quickly. He is such a nice guy!
RJ was extremely helpful and pleasant to work with.
2nd time renting from this location,
Nice people!
The employees from the person on the phone to the lady at the storage place always made me feel like the customer. Both of them listened to me and answer all my questions. The lady at the facility went out of her way to make sure I was satisfied. I would recommend them to anyone.
Steven was amazing. A great help.
Steven was very nice and helpful. He answered all our questions. We rented a storage unit.
Had a great experience with Steven! Was in and out quickly and had good communication throughout the whole process.
Great experience at the woodcutter location with Steven
Fantastic customer service, quick and easy!
Our third time with them. Nice people like Jenny make this easy!
Jenny was great to work with, a strong 5, timely and friendly, will recommend and also come back in spring if I still need a spot for an RV
As the name suggest this was a simple and easy process. Very pleased with experience.
Jenny really works hard keeping Simply Storage running like a well oiled machine!
She is a stickler for keeping everything clean and well managed and one of the reasons we come back year after year! Great job Jenny!
This is a good, well-maintained gated facility. The manager has been very friendly and helpful whenever we've had any questions or concerns.
We have been very happy with Simply Self Storage in Powell. The manager is helpful and friendly and the facility is very well maintained.
We had a storage unit for 5 years with Simply Self Storage. When my mother-in-law passed we needed a place to store some of her things. It is a very clean and safe place to store your items. We would definitely use them again if the need arises!
Staff is very attentive to making sure your items are safe and secure. Clean and well-kept units and grounds.
Just recently acquired a 10x30 unit for storage between moves. Had the pleasure of working with Jenny and she was fantastic. She was extremely thorough, answered all questions and also allowed me to tour the facility to see and enter the unit. She very clearly takes what she does very seriously but with a friendly outgoing personality and absolute professionalism. I would highly recommend Simply Self Storage in Powell and make sure you ask for Jenny.
Have had a unit here for several years and recently downsized to a smaller unit. Jenny was instrumental in helping get the right size for the amount of items I have. Thank you!
We just rented 3 spaces and the customer service was all 5 stars. Would definitely recommend this location.
I’ve never rented a storage space before, but so far my experience has been great. Jenny the property manager is awesome and a true professional. Keep up the good work!
Simply Self Storage is absolutely wonderful! I needed to move quickly and Jenny at the Front desk made the transition for me seamless!! THANK YOU JENNY!!
Shout out to Corey and Jenny for a professional and informational check in process! Thank you! Happy to have chosen Simply Self Storage!
A nice, clean storage facility, in a great part of town, that's reasonably priced. The site manager, Jenny, is professional & a pleasure to work with.
The store manager, Jenny Gibson, assisted me with getting the storage units. She was extremely helpful and pleasant to work with. Highly recommend Simply Self Storage facility in Powell.
@jenny has been so amazing helping me out so much, thank youuuu for you amazing customer service and time and attentiveness to my unit and being able to get in and out and all of these things it's been a battle these last 2 years... 20/20 is when the journey started and oh my God it has been crazy..... So super grateful for Jenny 🤩❤️🔥❤️🔥❤️🔥
I was very happy with everything
Jenny at simply self storage is awesome!! Thank you Jenny for everything. You guys really helped me out during my time of need. I highly recommend.
Great location and excellent customer service!
I just moved into my simply self storage unit in August. I’m very impressed with the prompt service by the Manager Jenny! She is always accessible. The facility is extremely clean and safe. I’m very satisfied and happy I chose Simply Self Storage in Powell.
This is an excellent storage facility; very clean and safe. I stored my clothes and furniture here for almost 2 years; never a hint of odor or mildew. Manager Jenny Gibson runs the place efficiently. She is always ready to help in any way you need with a smile; she is just a lovely person to talk with. Highly recommend.
This is a great location and property for my personal items Thanks for the help Jenny 😌
My experience was very good. The employee, Corey, was personable, knowledgeable, and helpful.
I came in and Jenny helped me she was amazing she went above and beyond to answer all my questions she definitely made me feel welcomed five stars for her she’s definitely who I would want as the face of my company!!!!
Never had such a great place to keep my travel trailer in its own spot! Friendly staff and safe environment...will use in the future if I need storage. Thanks Jenny
Jenny Gibson is very helpful & patient assisting me setting up the service! Strongly recommended!!!
Great place to store stuff. Jennie is great to work with.
Okay M W… or should I just call you “Karen”?? I was in the office on the day that this DIDN’T happen since yours is a fake review…
This is what actually happened… the Property Manager asked the other guy that came into the office that day if he saw the rubber snake on the door several doors down from his, because the rubber snake keeps disappearing, the Property Manager joked. The Property Manager stated that the rubber snake was to scare the birds away. The guy asked if birds are getting into the units, at which time the Property Manager assured him that Simply Self Storage is working to resolve the issue. The guy hastily asked the Property Manager what should he do if birds are getting into his unit, the Property Manager advised that he would let her know and refer to his Homeowners or Renters Insurance if there were to be any damage to his possessions, since he only just signed up for Simply’s insurance that morning apparently. The guy became hostile at this time, exclaiming “you guys are allowing birds into the units but want us to file a claim against our own insurance“!! The Property Manager clarified that Simply is not “allowing” birds into the units and reinfored that he would refer to his insurance.The guy grew more agitated and aggressive to the point the Property Manager justifiably had to threaten to call the police on him to get him to leave.
And as far as needing an appointment, they do take walk ins, but if the Property Manager is with another customer, or expecting her next appointment, this allows one on one time to do your rental while keeping your information private and giving you a personal experience.
I was really impressed with the level of customer service I received from Jenny. She did a great job of explaining how the process works and answered all of my questions.
Jenny was amazing, this was the first time I've rented storage and she helped me through the process. Also, I thought I'd be fine with a 5x10 and after she asked a few questions, she recommended a bigger unit and she was right! She saved me having to move my stuff later to a bigger unit!
Convenient, clean, reasonable price plus got first month free. Jenny was helpful getting me set up and took care of any issues.
Best storage facility in the area. Clean. Great location. Climate controlled units are few and far between until you get to Lewis Center. Jen was very helpful.
Stored home furnishings in climate controlled space for 2 years, headache free with confidence belongings remained secure. A single issue developed as we prepared to empty out the space, which management quickly and efficiently helped us resolve which left us fully satisfied. Their responsiveness with this single issue was much appreciated.
What an absolute pleasure it is to work with Jenny! Very clean and updated facility.
Very easy to deal with! Customer service was excellent and the one on one attention was what I expect when dealing with personal information. Unit was clean and ready for me to use immediately.
Jenny at the front office was very helpful and explained the policies in detail. She did a great job! It was a great experience and I would highly recommend this Simply Storage location!
Good price and was close to home. Never had an issue getting in or out and had a climate controlled unit.