Public Storage Self-Storage Units at 7533 Woodcutter Dr, Powell, OH

Margie was very responsive to our calls and gave great customer service

Margie was absolutely fantastic. She worked with me on my reservation to clear up some things that needed to be adjusted. We had a nice meeting today and I am very pleased with how it all turned out. It takes a lot of time and effort to make sure that things are done properly. She was very patient and understanding of what my needs were. 👏

Kim has been super helpful with the helping me rent a space.

Really appreciate the staff. Thanks

RJ was wonderfully helpful! I’d recommend Public Storage to anyone 👍

RJ was so lovely & helpful! Would definitely recommend

RJ has been very professional courteous and helpful.

JR. is not only a nice guy, but extremely helpful. I had an issue and he took care of it quickly. He even followed up afterwards to see if there was anything else he could do.

Stanley was so helpful and friendly, great customer service!

R.J. did a great job handling my space transfers and managing the refunds. Thanks R.J.!

I absolutely love the staff here!!! And the location is extremely secure and patrolled by LE often!!

The man who was there to help solidify the rental was great. Very helpful and went out of his way to help me get in. The problem was that the “auto” gate opening with the app does NOT work. Tried many many times and it would not work. It would be a lovely feature if it did.

Easy to work with and helpful.

Stanley was very friendly and helpful at the Powell storage site. The place is clean and well-maintained.

Kim is excellent at her job, helped me a lot!

Wonderful Experience with Kimberly

I would give 10 stars if it was an option! RJ was so helpful and understanding and just made a stressful situation so much more enjoyable and I recommend anyone looking for storage space to check out this location and talk to RJ. Thank you so much!

Good storage, reasonable pricing, clean and nice people.

I’ve been a customer for a couple of years and every time I’ve needed help out with one of our units RJ has been amazing. RJ has gone out of his way to always give great customer service and fix any problems that have come up!!

We recently rented a spot from this facility and RJ was absolutely fantastic to work with. From start to finish RJ was informative, patient, and supplied us with everything we needed to know about renting a spot at this facility. He showed us around, made sure our codes worked, etc. Highly recommend RJ.

RJ is the best! Always nice and helpful. This location is always clean and well maintained.

Great location and easy to move-in. RJ was very helpful.

RJ was amazing. Best customer service around ! Great facility and pricing. Easy in and out location.

Nice site, secure location. RJ is the best!

Beautiful, secure property hidden in plain site of the surrounding neighborhood in Powell. Gate hours until 10 p.m. 7 days a week, later than its competitors. Six day grace period to pay rent. Although rent is due on the 1st, you have until the 6th before a late fee is assessed on the 7th. No contracts, just month to month.

Prompt amd friendly service!

They go out of their way to help you when they can. Great place and people.

Well here we go - My experiences with especially this locale has been Absolutely amazing,! Both the Stand in Mgr Melissa (she's currently in another state) and the Awesome New one RJ are Simply Phenomenal! Their customer service skills are Not only Very Very Attentive, but kind, thoughtful as well as thorough -- They are truly a wonderful addition & representation of the quality that this company's services provides.

The manager of this site, RJ, is great. But the company's policies and empathy for customers is terrible. Initially the storage unit seemed fine when I inspected it. However upon using the unit I had problems. The storage unit's floor slab is elevated 3" above the outside pavement. As a result every time I move my boat in or out, I need help getting over high lipped edge at the entrance into the unit. After trying to work around this problem and damaging my boat in the process, I finally notified SImply Self Storage that the unit was not acceptable and requested to be transferred to a unit with a properly constructed entrance. Simpy Self Storage response was that I would need to pay a transfer fee and accepting a new 13% higher rental rate.

Easy! RJ did an excellent job. With his help I got in quickly. He is such a nice guy!

RJ was extremely helpful and pleasant to work with.

2nd time renting from this location, Nice people!

The employees from the person on the phone to the lady at the storage place always made me feel like the customer. Both of them listened to me and answer all my questions. The lady at the facility went out of her way to make sure I was satisfied. I would recommend them to anyone.

Steven was amazing. A great help.

Steven was very nice and helpful. He answered all our questions. We rented a storage unit.

Had a great experience with Steven! Was in and out quickly and had good communication throughout the whole process.

Great experience at the woodcutter location with Steven

Fantastic customer service, quick and easy!

Our third time with them. Nice people like Jenny make this easy!

Jenny was great to work with, a strong 5, timely and friendly, will recommend and also come back in spring if I still need a spot for an RV

As the name suggest this was a simple and easy process. Very pleased with experience.

Jenny really works hard keeping Simply Storage running like a well oiled machine! She is a stickler for keeping everything clean and well managed and one of the reasons we come back year after year! Great job Jenny!

This is a good, well-maintained gated facility. The manager has been very friendly and helpful whenever we've had any questions or concerns.

We have been very happy with Simply Self Storage in Powell. The manager is helpful and friendly and the facility is very well maintained.

We had a storage unit for 5 years with Simply Self Storage. When my mother-in-law passed we needed a place to store some of her things. It is a very clean and safe place to store your items. We would definitely use them again if the need arises!

Staff is very attentive to making sure your items are safe and secure. Clean and well-kept units and grounds.

Just recently acquired a 10x30 unit for storage between moves. Had the pleasure of working with Jenny and she was fantastic. She was extremely thorough, answered all questions and also allowed me to tour the facility to see and enter the unit. She very clearly takes what she does very seriously but with a friendly outgoing personality and absolute professionalism. I would highly recommend Simply Self Storage in Powell and make sure you ask for Jenny.

Have had a unit here for several years and recently downsized to a smaller unit. Jenny was instrumental in helping get the right size for the amount of items I have. Thank you!

We just rented 3 spaces and the customer service was all 5 stars. Would definitely recommend this location.

I’ve never rented a storage space before, but so far my experience has been great. Jenny the property manager is awesome and a true professional. Keep up the good work!

Simply Self Storage is absolutely wonderful! I needed to move quickly and Jenny at the Front desk made the transition for me seamless!! THANK YOU JENNY!!

Shout out to Corey and Jenny for a professional and informational check in process! Thank you! Happy to have chosen Simply Self Storage!

A nice, clean storage facility, in a great part of town, that's reasonably priced. The site manager, Jenny, is professional & a pleasure to work with.

I've had a temp controlled unit for about 3yrs. Only complaint is that for awhile it was to warm/cold at times, but pretty sure that has been corrected. The reason for this review - I met Jenny (mgr) doing her rounds a couple days ago. What a very nice and motivated person. This facility is in great hands!!

The store manager, Jenny Gibson, assisted me with getting the storage units. She was extremely helpful and pleasant to work with. Highly recommend Simply Self Storage facility in Powell.

@jenny has been so amazing helping me out so much, thank youuuu for you amazing customer service and time and attentiveness to my unit and being able to get in and out and all of these things it's been a battle these last 2 years... 20/20 is when the journey started and oh my God it has been crazy..... So super grateful for Jenny 🤩❤️‍🔥❤️‍🔥❤️‍🔥

I was very happy with everything

Jenny at simply self storage is awesome!! Thank you Jenny for everything. You guys really helped me out during my time of need. I highly recommend.

Great location and excellent customer service!

I just moved into my simply self storage unit in August. I’m very impressed with the prompt service by the Manager Jenny! She is always accessible. The facility is extremely clean and safe. I’m very satisfied and happy I chose Simply Self Storage in Powell.

This is an excellent storage facility; very clean and safe. I stored my clothes and furniture here for almost 2 years; never a hint of odor or mildew. Manager Jenny Gibson runs the place efficiently. She is always ready to help in any way you need with a smile; she is just a lovely person to talk with. Highly recommend.

This is a great location and property for my personal items Thanks for the help Jenny 😌

My experience was very good. The employee, Corey, was personable, knowledgeable, and helpful.

I came in and Jenny helped me she was amazing she went above and beyond to answer all my questions she definitely made me feel welcomed five stars for her she’s definitely who I would want as the face of my company!!!!

Never had such a great place to keep my travel trailer in its own spot! Friendly staff and safe environment...will use in the future if I need storage. Thanks Jenny

Jenny Gibson is very helpful & patient assisting me setting up the service! Strongly recommended!!!

Great place to store stuff. Jennie is great to work with.

Okay M W… or should I just call you “Karen”?? I was in the office on the day that this DIDN’T happen since yours is a fake review… This is what actually happened… the Property Manager asked the other guy that came into the office that day if he saw the rubber snake on the door several doors down from his, because the rubber snake keeps disappearing, the Property Manager joked. The Property Manager stated that the rubber snake was to scare the birds away. The guy asked if birds are getting into the units, at which time the Property Manager assured him that Simply Self Storage is working to resolve the issue. The guy hastily asked the Property Manager what should he do if birds are getting into his unit, the Property Manager advised that he would let her know and refer to his Homeowners or Renters Insurance if there were to be any damage to his possessions, since he only just signed up for Simply’s insurance that morning apparently. The guy became hostile at this time, exclaiming “you guys are allowing birds into the units but want us to file a claim against our own insurance“!! The Property Manager clarified that Simply is not “allowing” birds into the units and reinfored that he would refer to his insurance.The guy grew more agitated and aggressive to the point the Property Manager justifiably had to threaten to call the police on him to get him to leave. And as far as needing an appointment, they do take walk ins, but if the Property Manager is with another customer, or expecting her next appointment, this allows one on one time to do your rental while keeping your information private and giving you a personal experience.

The Office Manager is snarky and has a poor attitude. She's rude and offensive. She will not talk to you AT ALL if you don't have an appointment. You cannot walk-in with questions; she will refuse to talk to you. I know this from my first interaction with this facility. Despite being treated so poorly, we decided to rent a unit due to it's location and reasonable pricing. We hoped to have little to no interaction with the Office Manger. Simply Self Storage should replace the Office Manager with someone who likes working with people and has a better disposition. The Office Manager is NOT helpful and will direct you to the website for information and or help. She is not professional. Today, June 2, 2022, a tenant walked into the office, to complain about birds that got into his unit and were deficating on his property. (I was in the office to make a payment and get my rate corrected.) The Office Manager told the tenant to take pictures and file a claim with his homeowners insurance, even though he claimed to be paying for their insurance. He told her it's unacceptable for him to pay for their insurance and not be covered and asked how to get it fixed. Her response was to threaten to call the police on him if he didn't leave. I should note, the man (unknown to me) didn't threaten the woman or act belligerently. He asked for her supervisor's name and number and left without a scene, at her request. When he left, she called her supervisor and claimed that she felt threatened and was scared for her life. When she got off the phone, she said she was worried she might lose her job. After witnessing this enteraction, I'm not sure we made the right choice renting a storage unit from this woman/company. If we didn't have a full unit, we would move. After posting this review, we'll probably be evicted....if so, I'll update this review. In regard to the property, it is a nice facility and is conveniently located.

I was really impressed with the level of customer service I received from Jenny. She did a great job of explaining how the process works and answered all of my questions.

I have a storage unit and they mixed up my girlfriend and I’s info. I go in today to get a parking spot for my boat. Lady was rude as hell. I told her she was being rude twice and she didn’t even acknowledge me lol! She did however figure out our admin info and gave me a pin code to the gate that actually worked. Had a unit since February and my code never worked even after going in to fix it.

Jenny Rocks!!!

Jenny was amazing, this was the first time I've rented storage and she helped me through the process. Also, I thought I'd be fine with a 5x10 and after she asked a few questions, she recommended a bigger unit and she was right! She saved me having to move my stuff later to a bigger unit!

Convenient, clean, reasonable price plus got first month free. Jenny was helpful getting me set up and took care of any issues.

Best storage facility in the area. Clean. Great location. Climate controlled units are few and far between until you get to Lewis Center. Jen was very helpful.

Stored home furnishings in climate controlled space for 2 years, headache free with confidence belongings remained secure. A single issue developed as we prepared to empty out the space, which management quickly and efficiently helped us resolve which left us fully satisfied. Their responsiveness with this single issue was much appreciated.

What an absolute pleasure it is to work with Jenny! Very clean and updated facility.

Very easy to deal with! Customer service was excellent and the one on one attention was what I expect when dealing with personal information. Unit was clean and ready for me to use immediately.

Jenny at the front office was very helpful and explained the policies in detail. She did a great job! It was a great experience and I would highly recommend this Simply Storage location!

Good price and was close to home. Never had an issue getting in or out and had a climate controlled unit.