Keith was phenomenal customer service rep for Public Storage, very helpful and pleasant to work with. For a guy working on the holiday he was still happy and helpful!!!!
Dead Reyes was great help an excellent customer service ! Best experience! She great ! Public storage is lucky to have her !
Unforgettable service, Mike came out after being informed my locks were frozen and he quickly took care of the issue in freezing temperatures and allowed me to gather my belongings. Thank you so much Mike your professionalism and hard work is second to none!
Go Bears!
Wanna give a huge thanks to Mike, got me in early for an appointment to see a unit and help me pick one out for next week! The storage units themselves are very accessible and easy access from what I saw during my appointment.
Dedreeya and Pat went above and beyond to help me. Answering questions, giving superior customer service & just kind and patient. On the phone and in-person Dedreeya is an amazing Property Manager! ~ Thank you so much from Maryland
Dedreeya Goldsmith is the real definition of a experienced customer service rep.⭐⭐⭐⭐⭐
DREDREEYA WAS VERY NICE. GREAT CUSTOMER SERVICE AND VERY INFORMATIVE
Great service, Michael helped me a lot. Very professional and friendly.
Mike was a fantastic salesman
DeDreeya was incredible. Very helpful and knowledgeable for my needs
DeDreeya was an exceptional service rep. When I called she was professional and patient with me and then when I can in her smile was so welcoming. I chose this place because of her in the phone
Best rental facility! Keith is so helpful and patient making sure we were taken care of!
DeDreeya was great help she was able to help me with everything I needed !
Demetria was amazing, showed excellent customer service and was very helpful!
DeDreeya was very helpfull and nice
But I don't say hello Heidi was very helpful and I got more than I thought I was going to get done
De she was excellent and helped me out to transfer to a new smaller unit
The customer service rep's were very helpful with my move between
states. They made it a seamless transition. This is the first time getting
a storage unit, their help was greatly appreciated.Deja was super helpful at the Parma office,this is my second time using this facility.
Great customer service rep Mike helped me get the storage unit with no hassles!!!
Mike was very helpful and very nice and answered all my questions
Mike has been awesome and professional. Made my move easy and perfect
. Easy for me to get questions answered. And boxes
Great customer service RUSS
Great customer service from Max
Well up kept, very clean and very secure. Great location and a great staff.
The lady was so super nice and friendly... She explained everything so I could understand
I am grateful for this location. I downsize from a 3 bedroom home to a 2 bedroom apartment and needed somewhere i could put my items. This location was convenient and well operated. Christine is ALWAYS very friendly and knowledgeable of the units and the best way to storage my personal items.
This storage facility has one of the best customer service people ever. I have used them for years and will continue to. Christina is one of the most friendly and helpful workers I have met here. I just wanted to say a huge thank you again.
Christina is such a sweetheart she was always willing to resolve my issues and she's is always happy and willing to help unfortunately the price has kept going up and it just wasn't worth keeping the storage any longer
I initially I had a few concerns about this location, however, after speaking with the DM “Matt” all of my concerns were addressed. I really do appreciate the opportunity to work with Matt to address my concerns.
Terry was so helpful with my service, she was very insightful and was able to provide all the answers I needed. She was also very welcoming. I am satisfied with the service I have received.
I had a problem with the price of my unit and I called in and spoke with Terri. She was very courtesy and said she would be able to help me out in a request to lower the price of my unit. Not only did that request get approved, but Terri helped save me a trip and huge headache with not having to move my unit. It’s very hard to move things from storage when you have a disabled child to take care of. Both Terri and Christina are gems at this location and are SUPER helpful!!!! Thanks ladies!!!!!
Terry was awesome in getting in right away
Amazing service by Christina. Such a joy to talk to
Christina is amazing!!! Extremely helpful and very personable!! Highly recommended this place
I had a few issues with my unit. The customer service was great, the district manager called me and took care of everything! Thank you so much for your help.
Person at this location helped me immensely with billing issues. Very grateful!
Christina was amazing. Broke my key in my lock and she was very helpful on what to do next and had amazing customer service!!Definitely recommend!
Christina was super helpful with helping us update our account!
Moani was super helpful and super nice. Was able to help us right away and get us out
The lady working Sunday evening at Brookpark helped me with no issues. Awesome job 💯
Terry was such a delight! She’s amazing
Terry has great customer service skills very friendly and very helpful
Thank you Terry, for your kind help and speedy responce.
Christina was so much help today with everything I want to thank you so much you rock 🤘🏾
I have had my belongings in storage for over 2 years which is longer than I anticipated.
Overall, I have had good experiences with billing, ease of payment, even received advice & assistance from the district manager when I had a customer service issue; it was resolved immediately. The facility is clean, easy to access, secure and modern. I would definitely choose Public storage again for any future storage needs.
Something to keep in mind is if you have your own renters insurance, you do not have to purchase the renters insurance provided by the facility.
Public storage is definitely a leader in the storage facility industry. They even have an access option for you if you lose your key!
There have been many changes with my units over time. I was not pleased with the price increases but do understand that this is an industry that is positioned to increase in cost... Aside from the price increases, I do have to say that I have been pleased with Public Storage. Their management has been helpful, albeit sometimes a little hard to get a hold of live. (There Is a 1-800 number, however, I preferred to deal with the on-site manager instead as it was easier to work through issues.)
The 1-800 number did not note my account properly and it was rather frustrating to deal with their representatives.
Christina was amazing, I have rented twice at this location. Both times she went above and beyond for me. Not only is she professional but she is understanding and very kind. I cannot thank her enough. If I ever have another need for a storage unit, I will definitely be back.
Thank you Christina! :) You're the best.
Shawna, Terry and Christina were very helpful in turning my rental into a smooth operation. App for entry and exit is a great convenience. Thank you. Thank you. Thank you.
Terry is very friendly, personable & knowledgeable. Wonderful prices as well!
Christina is amazing. Got me the best deal on a unit. Highly recomended
Terry and Christina are the most professional individuals I ever met for me to be a first time buyers of a storage unit and took the time to walk me through everything step by step
I had a issue with the billing when I empty out storage unit was here three years i originally gave them a one star but corporate office fixed the issue so I giving them a four stars.
Thank you Christina for the excellent customer service! You are always so kind and helpful - Truly a Blessing!
Terry was very kind…. Great personality and quality service! Made my day!
Management is so understanding and work with you when you are in a bind they are the best I would recommend this place to everyone
Thank you for everything. Christina was amazing. She helped with many things. So kind and was so helpful. We will definitely be back if we ever need. Thanks again
Great service, extremely helpful and very, very polite
Terry was so amazing with helping us get a lower rate with our unit today. I am a long time customer and will continue to be a customer of this location. Couldn't ask for better place to store our belongings
Thanks Terry!
Terry is awesome she is such a life saver!!! I wouldn't trust a storage room anywhere else!!
Terry was so awsome in helping me getting a unit in wooster pike so i came here and she did her magic and i am ready to go thank you terry.
Christina is the best worker in the nation. Highly her for future services.
Thank you Terry for great customer service!
Terry was very helpful great customer service
Great service and the best workers!!!
I'm very pleased with the facility. Cristina,
she treated me very professional and very polite and took care of me immediately. Thanks again
Great service. Thank you, Christina.
Excellent service from Terry and Shauna! Highly recommend!!!!!
Had the pleasure of meeting with Christina the property manager personally. She is very polite and helpful. Thank you
The district manager Max is great!!
They are amazing very friendly and helps you get to the unit!
Terry and christina!!
New to public Storage but Christina made it very easy and painless! Amazing service!
Great professional. Antoinette was great helping me with my unit. We had great service. V/R Greg
Christina was an amazing help!!👍🏽
Ariana took me to see the units. She was really specific with all the instructions and deals. Very kind. A+
Christina is hands down the best. Saved me money. Great walk through. Highly recommend
Sign up was easy. Access is easier. A fair price for the convenience for sure.
Great experience and customer service. The facility is clean and easy to use. Plus the manager Christina is helpful and kind.
Christina did an amazing jon
Good people better then the rest
If you need storage good and affordable.
I got an amazing deal on my storage unit and had it for 6months with no worries.i ended up getting keys to my new place on the first so technically i stilled owed that months storage fee. However christina gave me a call back within the hour and told me she had good news for me! She ended getting my monthly fee waived so i didn't have to pay anything.
From my personal experience I highly recommend renting out at this storage unit
Christina is best, help me so much with my unit! Great experience.
Clean, and convenient! Any issue I ran into staff assisted.
While at this location I have had the pleasure of speaking with a very informative, caring and kind employee, Christine.
She is very respectful, very knowledgeable, informative, extremely hard working, and most most importantly caring and kind to customers and her employers.
She takes customer complaints very serious and tries her best to help with any problems as soon as possible if/when they arise.
Thank you so very much for everything you do and being you. Please don't ever change. God Bless You and Your Employers 😇🙏💗
Christina was friendly and very helpful in getting us into a storage unit.
I have had a great experience with Public Storage on Brookpark Rd! I came in as a walk-in to rent a storage unit, and I was quite unprepared however Christina helped me right out. She explained what my best option for a storage room was and offered me great deals on them as well. I ended up getting a 10*15 storage unit for $1 for the first month plus the insurance and other fees in total approx $52. It was so easy, cheap, and fast! Definitely not as stressful as I anticipated, thankfully! Thanks Christina for being awesome! I even had to call her to ask more questions about the unit itself and she was super helpful once again! I’m happy to have my things here while I move!
Very very help an understanding
Dawn is awesome she helped me with all my questions. And is a great addition to public storage.
I just bought a storage unit with christina she was an amazing person to talk too christina was also very helpful with getting the unit and explaining the deal and questions i had and also was very cheerful .
One of the easiest and most convenient storage units I have ever had. And cheapest.
Christina was very kind and nice, with a good personality.. Thank you so much for being YOU…. A Job well done!!!
I I absolutely love dealing with this company if only all customer service Representatives could be as patient and well informed as the csr's for Public Storage on Brookpark Road I have now dealt with two different ladies one was Christina and the other was Dawn both provided exemplary customer service that went above and beyond the standards of their position always willing to help. Other companies should take note as they are model csr's and are both without question assets to the Public Storage brand as a whole!! thank you once again
Best customer service around the csr that helped me went above and beyond. I had a billing issue after my auto pay declined because of an identity theft problem with my credit card company. No fault of public storage. Unfortunately I have a terrible memory, but I do believe the csr's name was Christina. She helped me through the next couple steps necessary to move forward. She made my bad day a little better with her polite and patient nature. She is truly an asset to Public Storage.
Thanks Jackie and Edward
Proper T Care LLC
Clean and safe storage facility, and Christina has been fantastic to work with!
I'm very happy I rented a storage unit from property manager Christina. She's very nice a does a really great job running that place.
Very helpful and informative
Very respectful and reasonable
Christina it’s so sweet and so nice she’s so helpful and willing to go above and beyond to help anyone out! She deserves all the credit Great customer service anytime you talk to her! Thank you for all your help
So far so good
Christina is very helpful and very kind to show me various units and answered all of my questions even showed me options to save a few dollars. Will recommend.
Nice place easy to get unit online . Best experience with a storage unit facility to date.
Christina and Liz did a great job helping us find the best rate and were very professional in all they did. Would recommend this location to others.
Love love love Christina. She was so pleasant and helpful. I’m old school and appreciate superior customer service like Christina provided. Give her a raise. Please!
I have mostly been in contact with Cristina . She is very kind,considerate of our circumstances. She always has a welcome smile and very willing to make our experience with public storage professional and feel like our belongings are well taken care of she goes above and beyond to make your establishment proven worthy
She was the best and help me with all my needs
Very friendly and informative. Excellent customer service.
I'm amazed at how wonderful Christina and Elizabeth were with me and my issues. Their kindness and support was far beyond my expectations. At one of the worse times of my life helped me see another day, thank you so much
After the experience that I had with the snow not being removed I'm glad to say that the company reached out to me and I'm thankful for that Matt was great and I was compensated for the inconvenience that I may have had and I'm glad to know that they are going to work on the issue of the snow....thank you so much Matt you rock..
Always good, but the reason not 5 stars is the price. Have got too much compared to competition. On a waiting list to go somewhere else.
Changing this to a 5 star, because Public Storage was very responsive to my initial review.
Thank you!