Valerie is amazing! Got us in and out quickly. She made the process smooth and easy not to mention shes so sweet!
Great experience! Exceptional level of professionalism! Great deal, great service, great communication! Valerie's professionalism was only second to her kindness! Thank you so much for such a positive experience!
"I had an incredible experience at Public Storage thanks to Genesia! She was extremely helpful, professional, and made the whole process smooth and stress-free. Her friendly demeanor and attention to detail really stood out, and she went above and beyond to make sure I had everything I needed. If you're looking for top-notch customer service, Genesia is the person to see. Highly recommend!"
Very clean and nice storage units
Your Computer Not User Friendly at All.
I Call wanting to talk to the Location Manager
and it will not Connect me with her.
great service from elizabeth
Elizabeth help so much and had really good communication skills
DO NOT RENT AT THIS LOCATION! They quite literally stole money from me. I ordered a unit and cancelled the order because I needed to get a unit closer to another area. I was charged $51 total, day of; after canceling the unit, I was told I’d receive a refund in 5 days, not only did I NOT receive a refund I was also told they would have to ‘consider’ my refund. Mind you, this is $50. How disgusting do you have to be to ‘steal’ $50 when you’re a multi-million dollar company. So thanks for absolutely nothing Public Storage.
The manager is amazing!!!
was in to get a unit yesterday and elizabeth was very helpful efficient and fast i had the key in no time
Extremely satisfied with my experience at Public Storage. The property manager is so nice and very professional. I have used Public Storage for my personal belongings as well as for my job. Will not go anywhere else.
Great place to stash yo stuff! Nice people in office.
I love this place! I had such an amazing worker at the desk! She was very helpful and very nice! Her customer service was great! She made it so easy for me to get a unit!
Allison is so awesome She was very helpful
Elizabeth was great she explained everything to me in details and I really appreciated that.!thanks Elizabeth
Horrible experience my move in date I rented a U-Haul truck for Six hours to move in I get to public storage with my 1st load get it unloaded no problems I leave get my 2nd load pull up and 5:15 to 5:30 put my access code in two times gate never go up on the gate it say we have access until 10 pm look at the gate and see a lock and chain with a full U-Haul truck that I was supposed to return by 6 pm I call customer service and they say they will email the manager I call the manager no pick up no response put me in a horrible situation because the U-Haul charges by the miles, have to refill gas, and I was supposed to return the truck by 6 I ended up having to return the truck the next day and made 4 trips back and forth because I couldn't get into the gate no one called back no one accommodated me for my troubles it was no communication no email no text no return calls not even sign on the gate that says out of service and why I was trying to get in 5 other customers came trying to get inI spent more money than in my budget because of the lock and chain on the gate
Public Storage is a great place to store you're goods. And the new lady that's working there is amazing, she is very helpful and she really knows the business, very polite and made me feel comfortable. Highly recommend the public Storage on S High St in Columbus
The new lady that’s there is very nice and I’m not upset with her by any means, but my unit has been broken into twice since October. There’s a homeless camp behind the place as well. There’s people staying inside their units and there’s specifically a guy staying in the one in my hallway where everyone unit but his was broken into. And prices are very high here, payment just went up $50 a month and it’s not secure and I can’t trust having my stuff here any longer. It’s sad people have no life and wanna take from others. The company itself isn’t awful but it is pricey considering I’m paying $192 for a 10 x 10 a month now and my stuff keeps getting broken into.
Caught the public bus
.from a SUPER LONG DISTANCE.
ONLINE IT SAID THEY ARE OPEN!!,ITS SATURDAY AT PRECISELY 1:13 PM.
.
OFFICE LOCKED!NO ONE IN SIGHT..
AND I HAVE A URGENT BILL TO PAY!!! 😡😡😡😡😡😡😡😡😡
Complete scam.
Was emailed a code that didn’t work.
Paid for a lock I didn’t receive.
And 2 saturdays in a row I’ve went to try and find anyone to talk to and there’s nobody there.
Paid for a month of rental and never saw the unit.
I reserved a unit online and within 20 minutes Linda called to see if I had any questions and to make sure the process was smooth. Once I got to the store, the whole process was incredibly quick and easy. I honestly think Linda Is the Rockstar of this Simply Self Storage
Linda was great. Professional, courteous, helpful. Made the process easier.
Very nice and clear with instructions
I like the fact good customer service and I like the cleanest of the building.
Simply self storage was very good ! Excellent staff ! Linda , staff member at desk was excellent, answered all questions I had and was extremely nice !! If you need a storage unit go to Simply self storage on S. High Street here in Columbus !!
Not very happy with the service.I guess they can raise your rental rate whenever they want.I have no choice but to pay this ridiculous payment this month.but it won’t happen again.just lost a customer
Reserved online, but it wasn't available. Two ladies working in the office were unhelpful and too lazy to unlock the door until i called the corporate number.
Great, efficient service, no wait or hassles
Very helpful and very nice. Thank you!
This storage place likes keeping people’s money that is owed to people I’m owed $112 and they will not pay out. We talked with Linda and she looked it up for us and she found that the company owed us the money. But also said they don’t like paying what’s owed. So I’m wondering how many more people have been done wrong by this business? But if you look closely they only respond to good reviews not the bad ones. You should address all reviews not just the good ones.
Great place, love the staff shes awesome! Never have a issue with anything so far, place is kept clean and presentable to the customers.
Linda was amazing! Great customer service skills! Need storage go see her! Thank you Linda your awesome!
Linda was very pleasant and professional about showing the empty units available in the facility and the pricing range thru out, greatly appreciated
Andrew and Linda were beyond helpful. Location is close to my home and it’s very easy to get in and out.
The call center isn't that great,But the service at the S.High st .location is Excellent. I highly recommend if you are in need of storage that's the place.Linda is wonderful and conscientious..
Just would like it if they would keep their prices the same more than two months and when they have special for you to get a unit they should let the ones who have been there for over a year get it too
I recently was looking online for a storage unit and the information that the lady gave me was incorrect but due to Linda being such a wonderful person we ended up getting a storage unit then I underestimated how much stuff I had and Linda helped me out with no problems in switching me to a bigger unit thank you Linda 5*
Great people are clean just hard to talk to someone. But the will call back but if you miss the call well just leave a message. I have been there over 2 years
Great staff and Amazing facilities
Indeed very simple! Very helpful when I had to move
I have called 3 times and left messages to ask questions to reserve a unit and no call back and have not heard anything. Not good customer service.
I just want to say I went in yesterday to check on renting a unit and I would love to say Linda was very helpful and very nice took time to show me different units I recommend this place to store ur items
Just Horrible. Please don't waste your time. There is holes in the corrugated steel walls. So the birds and/or rodents nest in the walls or unit. The very cheep plywood doors just don't fit properly in the door frames. The door latches are so poor that you can't get a lock on properly. It's very dark. What little light there was is on a manual timer, and even with this, you still can't see anything in a unit. The person in the office isn't much help either. Keep looking elsewhere, as there is lots of other much better alternatives.
Absolutely Love Linda.. She Was Very Helpful & Even Though I Changed My Appointment Like 3 Times She Was Very Understanding!! Awesome Customer Service 🎉
Hassle free, super easy and great customer service!
We need more people like Linda! I could tell that she just wanted to do a good job. And that she did! Linda has great customer service, knowledge of the company and products and was just a pleasant person. She is truly the reason why I decided to choose Simply Self Storage.
Linda was very friendly. Fast and very helpful even hot one month free
Linda was amazing, she was unbelievably helpful. She answered all my questions and concerns. She was kind and soft spoken. I appreciate people like her who go above and beyond for customers. I never did a review before but I had to let the world know this place and Linda is the BEST YOU CAN GET !
Great service from Linda, who was able to upgrade my reservation after the online checkout process locked me into a smaller sized unit.
Convenient, always clean, office personnel helpful & friendly.
Linda was wonderful, articulate and knows her business!! Highly recommend this facility! A+++!!
Linda and Anita is great girls great experience!
When I called them they weren't as friendly and their customer service didn't seem as us to par and their prices were a little higher than CubeSmart
Linda and Anita are good girls! Great place good people!
Rented a storage unit Easter on line, when I got there a lock was on the unit; spoke with store manager Linda Rice after the holiday who was very nice and professional and refunded my money back.
This is a really good place to store your stuff and there are nice people that work there