Thank you guys for having Mrs Sara as a super employee she handled all of my storage needs....
had a pleasure working with Addy and Sarah very nice human beings thanks for the smooth business definitely will be referring those too when u come in and get your unit
Rented the biggest unit they have to store my home furnishings and possessions while we seel current home and move into our new one. Gate access works well, but the gate tried closing down on my car as I went through. You need to be quick through the gate. The storage itself is inside and has temperature control but has no ceiling... There is something that looks like grime or dust all over the structure ceiling and I wonder if it will fall down into the unit on my stuff. They force you to buy a lock that you can return later, up front fees. The aisles seem narrow and have weird turns and corners that make me wonder if I will be able to get my bigger furniture like couches in without hassle.
LaVonne one of the best employee's at public storage.Okay I
Very helpful and straight to the point. LaVonne was extremely nice and I recommend everyone to come see her. She'll take care of you!
Patton was the best I had a problem she fixed it in a couple minutes real nice person to work with i appreciate her very much have a good day and than you again
Lavonne was amazing today. She was very detailed and patient. Her customer service skills were inviting, paid attention, took her time to do the first point of contact PeRfEcT... others should be taught through her. Thank you very much
Great customer service and Addy was great with answering questions and patience with providing me with assistance!
Addie and Dee Dee were very helpful and knowledgeable. That you ladies
Public Storage was great to deal with. They were very informative when I had questions about how the Storage rental process worked. The climate controlled units were perfect for me and my stuff. Auto pay was easy to use. It was nice to be able to quickly buy some packing supplies at the front desk when I was in need. Very friendly staff too! Brand new facility was a plus.
LaVonne is amazing she called me two days in a row about my storage unit the first time was because I paid for my first month rent but I didn’t move my things in when I set my move in date the second call was because I finally moved my stuff in but I didn’t put my lock on my unit and she was calling to make sure I knew that. Her personality is EVERYTHING!!! I recommend talking to her and public storage place.
Lavonne was very helpful and professional
The woman Lavonne was very helpful and very professional at helping me with my storage needs thank you LAVONNE i really appreciate your help.
Lavonne helped me with an issue I had logging in. She was patient and pleasant and helped work out the problem.
Great service, information, ms Lavonnee was very helpful..
KEVEN did amazing, smooth and easy process. Need people more like him.
Addie was amazing Thank you Addie
Addie was very helpful! Thanks for your assistance.
Lavonne was very professional and helpful over phone helping me resolve issue
LaVonne was awesome! Thanks for all the help. Great facility and very clean. Great experience. LaVonne was amazing and very friendly! Thanks again!!
The best customer service
Courtesy , clean facility
Today I came to pay my bill and Ms. Lovnne was a great help !!
Addie was courteous and we received fast service
I had the most amazing experience with Lavonne at Public storage. She was welcoming, considerate, and super friendly. I came in to store away my mom's things after losing her to cancer just last month. My experience with Lavonne made things so much easier. She was so kind and related to me and God sent ❤️🙏🏿 MUCH blessings 🙌 ✨️
Associate was very helpful and knowledgeable in helping my sister and mother with their units.. we appreciate you addie!
LaVonne was very helpful!
Lavonne was so professional 😊and nice young lady.
I was truly Blessed by Miss LaVonne 5 Star
Ms.Lavonne was fantastic and very professional love working her
Lavonne was grateful and helpful and ever over all the energy was great
Mrs. LaVonne was very helpful in servicing me and she deserves a five star rating
Margaret was very friendly and professional!
Lavonne did a great Job! Thank you.
Miss Lavonne made us feel really welcomed and trusting in this location
Love the service very friendly and helpful
Very clean facility. Helpful service. Lavonne is always polite and professional.
Shouts out Addie and Trinity. Keep up the great work showing sympathy for the community taking time out to work with me one-on-one. They both deserve a vacation and a raise.
She was very helpful very friendly and did her job well I’m glad to know there are still great people in the world thank you again friend
Lavon went beyond the call of duty she is an awesome employee and she makes me want to smile ear to ear and I think I will continue to do business with this company because of levon
Addy was wonderful and amazing and I really appreciate her working here, thanks.
Lavonne at the Hamilton Ave, Cincinnati location was wonderful and assisted me in resolving my issue. Very pleasant and patient with customers.
Awesome except they forgot to to tell me Downsizing to smaller unit needed to be called transfer instead of new reservation so I paid whole September plus cost of new unit instead of allowing my old unit payment to roll into new unit cost.
Pleasant staff, clean , great deals!!
And Lavonne is the best !! Who takes time during the holiday to make sure you know that your account was edited and everything is ok ?
Lavonne Evans!!!
Yassssss!!!
Called me just to ensure that I was aware and that all was ok !!
Overall I enjoyed my stay!!!
Come and store with public storage Hamilton ave !!!👍👍
Harris as amazing with helping me with my transfer
Peyton helped me she was amazing help and really nice
Payton was so helpful for and the only one intown that would help me and my daughter.
THANK YOU FOR HAVING A DEDICATED EMPLOYEE LIKE PEYTON
THANK YOU
Chris & Hannah Doan
Thorough and easy to deal with. Informed us of promotion without any prompting
Great service, real helpful. Thanks to erica
Courtney was very funny and helpful. Good job!
Erika Trice was really great and helpful to me at the Hamilton Ave location. They took very good care of me.
The person at the counter Tracey was very helpful. She showed me different units that woul work for me. She also went over rates and specials
I reserved my storage unit online and began to stress when I realized that I needed a bigger unit! But the staff on site made the transfer process quick & easy, I was able to continue my moving process with ease.
We had an amazing experience with Keven. He was so knowledgeable and took his time with showing us around and explaining everything in detail.
The customer service was outstanding. Representatives Margaret provided exceptional customer service. She was very courteous and kind. Very knowledgeable about the services they offer and made the process quick and easy.
Woman was very nice and help me while I was on the phone playing Cod was very patient with me really appreciate her
Thank you Margaret for going the extra mile and helping me! I appreciate you ! You made the moving process a little easier.
Sara was extremely helpful to us!! She was very knowledgeable on the entire process and was friendly. :) She even got us a correct deal since we were told one unit was available but ended up not being available. The place is a lot cleaner than I expected and cleaner than most storage facilities I have stored with. The cleaner, I forgot his name, was also really friendly!
Only suggestion is at the back entrance, trash and people left bulky items at that entrance. And there was some debris in the parking lot closest to the door. Can you please clean these up?
Very detailed oriented and extremely helpful staff was nice. Tracy was an absolute gem to deal with.Thank you for everything
Tracey was awesome and very professional.
Sara was a great help she really helped out alot
Clean video cameras everywhere and inside locked gates and building is temperature controlled and security cameras everywhere¡!!!!
Margaret was wonderful. She was extremely helpful in ensuring I secured the unit that was best. She went above expectations and was very polite. Public Storage is clean inside and outside and this is what initially attracted me. Margaret's bubbly personality just made me feel more welcome and let me know that I made a good choice.
Very helpful and took the time to explain everything thoroughly Tracy is great
Service was quick, fast and in a hurry. I like that.
Margaret was wonderful. She went above and beyond to help us set up our space
I have used Public Storage before and I will always recommend them to my family and friends.
She was nice and very informational
Just want to thank Tracy at Public Storage on Hamilton Ave for giving me a wonderful move in experience. You were kind, and very informative. Thank you so much for helping me understand the options.
Harris was such a big help in answering the lingering questions before completing my online reservation. Thank you!
Tracey and Louise were a great help to me today. They were very kind and they encouraged me to download the app and pay as an option and they also took the time to see if I qualified for a discount. Fantastic I am happy to save a few dollars in these times where things are so expensive. Thanks Ladies
Very courteous & friendly
Great personality and great service service.The lady's say my Sarah.I would always come back and recommend it
Amazing staff! Very friendly and prompt!
Edit update: They have fixed things since I posted this review so I'm changing the star from 2 to 4 stars. Hope they don't disappoint in the future.
I like the storage but everything else is bad. The codes for the doors hardly work, and if they do it's only one door that's way at the other end. I am not sure why they haven't sent anyone to fix this issue yet! They have two in the front, two in the back, and only the left front door opens BECAUSE it stays open all day. This place is too big to not have other doors open. They should give the staff something electrical to use, or a golf cart to get to and fro... Its been a pile of trash sitting by the back door for a couple weeks now. I wound love to give it 5 stars, but they need to seriously fix somethings. Leaving one door open the entire day doesn't offer the greatest security either. Anybody can walk in there and steal stuff! Not sure how much longer I'll be at this specific location to be honest. The things I do like about it is the price, the space, the temperature is cool on the inside, it's usually clean on the inside as well. Those who have storages outside probably have zero problems with their experience. The staff there seem to be clueless as well. It's like they're just babysitting the place. They don't really know much and cut the conversation short. One of the main gates are damaged, like someone ran into it by not giving it time to go up all the way. So it's been stuck and bent in the air for days. Was expecting a better experience from a place that's still new.
The property manager Sara is a literal angel omg 🥲 I rented a unit online last night and it's been messed up ever since, but as soon as it opened she fixed everything up for me. She went above and beyond for us and that's putting it lightly. There's nothing better than someone seeing how.stressed you are and deciding to step in and say "let me help you out" and actually doing it. I'm so glad I decided to use this facility!!
This location has friendly staff who are eager to help you with issues you may have regarding your unit. I had a good experience on the front end when I initially rented my unit, and today I had a a really great encounter with, Tracey. I have a great appreciation for excellent customer service! Keep up the good work!
Very nice very sweet and really helpful love there service
Needed a storage unit, and they made it quick and easy. Easy access. Good price.
Maddy was very professional very nice and helpful great deal also ! I’m gald to was there to services my need thanks again Maddie galdly appreciate you keep up great work !!! I highly recommend public storage to family and friend !
Fue muy rápido aplicar en línea no me llevó mucho tiempo
Very nice and helpful thank you all🥰💙
Very nice place to store your belongings the two guys that work there are awesome they are friendly I highly recommend them
We really appreciate all of the help Arielle was with the closing of our storage unit. We were able to move out promptly and easy. Thank you again!!!
Marquila, was sooooo helpful, and knowledgeable! She made our experience so much better than it could have been. I really appreciated that she took the time to work out issues without getting frustrated or annoyed like so many do these days, and her up beat attitude she carry’s always with a smile and kind demeanor made everything easy and dare I say enjoyable:)
Over the last few months I’ve had not so favorable business experiences with another storage company. I’ve done business with them for years. It reached a point that another facility needed to be found. In the stressful situation of the day, I stopped in and voiced my concerns to Marquila, she was professional, understanding, supportive, kind and knowledgeable. Needless to say I will be terminating and not renewing with a company I’ve been with for 10yrs and moving to Public Storage based on the exemplary customer service from Marquila. I hope in today’s society that public storage understands the value of a good, quality, employees like Q.
Marquila was very helpful and has excellent customer service
Service I received was good. Lady there was really sweet.
From the phone call to till the time i got unit they were very polite an made it an easy process.
I'll recomend this place to every body i know.
Keep up the good work
LADIES
Marquila was great excellent service
I cannot speak highly enough of Marquila, or “Q”, for her exceptional service. The entire experience, starting from my arrival, was truly remarkable. Marquila exhibited a perfect blend of friendliness and efficiency, attentively addressing all my inquiries and apprehensions. Leaving the premises, I felt assured and satisfied with the service provided. Initially intending to scout parking spaces for my boyfriend's multiple business vehicles, we departed with a new unit for my business instead. While I anticipate (not sure why there’s no availability for parking) my boyfriend utilizing this new location for parking in the future due to its proximity to us, I must commend Marquila's professionalism and outstanding customer service, which left a lasting impression on me.
Marquila Was extremely Professional and Helpful
Marquila was very helpful renting me a space at public storage. highly recommend her for her service