Public Storage Self-Storage Units at 36 Merrick Road, Rockville Centre, NY

The customer representative there, "Joseph" is very cool, takes care of everyone very good...

Helpful staff, personable and willing to go out of their way.

This is the worst storage facility I have ever dealt with. The WORST customer service. And I have had more than a dozen storage units over the years. Awful service on ever level

Joseph was very friendly and helpful. He offered additional assistance if we needed it. We were very gratful for his help!

Joesph is so helpful when I come here. They keep this place running very smoothly. Thank you Joe!

Great experience. Joseph was very helpful.

Clean facility Joseph is very helpful super nice very comfortable storing here.

The rental process was seamless and the service from Shaniyah was A1 from beginning to end. A pleasure doing businesss with Public Storage

Shaniyah and Valerie are wonderful helpful ladies thank you

I have all my trust in this storage space that my belongings are well secured. Joseph always goes above and beyond making sure the building is always properly taken care of!

Just rented a storage unit and Joseph was very knowledgeable and helpful.

Shaniyah helped me access my unit ! Not good with using app thanks

Shaniyah was pretty helpful with our rental helped us with price thank you

Excellent, clean, well-organized facility. James is incredibly helpful and patient. It is a pleasure renting a unit here!

Joseph is a great help!!!

shaniyah was very helpful and made my rental process easy thank you

This storage facility used to be very nice. Currently it is quite disappointing. The east side single elevator has been out of service for days and the person on the premises has no idea when it will be repaired. There are rat poison traps everywhere. Don’t go in with a child or pet. Also during daytime hours a homeless person was in the lobby. When I moved out (yesterday), I asked to get a refund for 3 weeks of the month. They don’t do that. They also have no customer service other than to rent a space. Don’t rent there.

Had an excellent experience with Valerie very helpful and informative property manager

Shaniyah Is a very kind young lady who helped me out today with my lock thank you

Shaniyah was very patient and gave me and my mother options well be coming back thank u

Valerie y Shaniyah, gracias por tan excellente servicio

Valerie and Shaniyah are very kind girls that took care of my mom with her storage space. Thank you for your hard work and dedication. Felt so much better knowing that they were there.

Shaniyah and valerie are very good girls and helped me with my code and elevator thank youuuu

Thanks to mark and shaniyah for making my move in fast and easy!

Valerie encarnacion was great she helped me out, super helpful..10stars

Disappointing Experience with Vehicle Storage at Public Storage If I could write 0 star, I would. I recently encountered a disappointing situation with Public Storage at 36 Merrick Road. Seeking a secure location for my luxury car during the snowy winter months, I reached out to their customer service on December 14. They offered me a storage solution at $300 per month for six months. Upon arrival at the facility, however, I was informed by a front desk employee, Edweena, that this location does not store vehicles. While Edweena was both kind and professional, she could not resolve this issue, even after contacting the manager, Danny Bishop. I still have not receive any refund yet. This experience was particularly frustrating due to the clear initial communication of my specific storage needs and the financial commitment involved. The inconvenience and financial loss resulting from this miscommunication were significant. From a reputable company like Public Storage, I expected more accurate information and better service. I hope this review encourages Public Storage to enhance their communication and customer service, preventing similar incidents for future customers.

Valerie helped me set up my rental agreement today and it was easy/effortless. Thanks Valerie!

Valerie and joara provided a good service

The Best Customer Service that I have ever experienced in the many years I have been using storage units. I first went to another storage unit for pricing, they where so rude to me, I asked there name and they wouldn't even answer me. I then went to Public Storage and Joara welcomed me with a warm smile and took the time to show me units explain the loading door operation and helped me set up my Public Storage App and showed me how to use it. I walked out like I found my home! On the day I moved my movers where terrible, they told me that they couldn't fit all my items in so I had to get another storage unit Kimberly was working and it was almost 5:30, I was very upset and couldn't get my app working. Kimberly said don't worry I understand and I'II set you up. This is what customer service is all about! Edweena always welcomes me with a cheerful greeting. I feel like I walk into the show Cheers every time I go to there office. Keep up the Great work ladies your all outstanding in your jobs!!!!

Joara fui muy bien atendida , muchas gracias por su gentileza.

Came today to make a payment, Joara always amazing, Also all the managers Kimberly and Edweenas are so helpful and awesome, great job.

Excelente servicio de parte de Joara cada vez que vengo a la oficina.

Joara is awesome. A delight to work with. I had some issues while I was switching units - and she resolved them quickly. Phone messages were returned promptly. I recommend this location because of the excellent service. Thank you Joara for all your help.

Had a lot of help from Joara and she was very efficient and professional

Outstanding customer service from Joara

Rude, never around, not friendly

I recently had the pleasure of utilizing Public Storage, and I must say that my experience was nothing short of excellent. I would like to express my utmost gratitude to the outstanding assistance provided by Edweena and Joara, whose exceptional service truly went above and beyond my expectations. From the moment I initially reached out to inquire about their services, Edweena and Joara were quick to respond and displayed a genuine willingness to assist me throughout the entire process. They patiently answered all of my questions, ensuring that I fully understood the terms and conditions, as well as the various storage options available to me. One aspect that truly stood out was their dedication to finding the best storage solution that suited my specific needs. Edweena and Joara took the time to assess the size and type of items I needed to store, providing valuable recommendations and guiding me towards the most suitable unit. Their knowledge and expertise saved me both time and money. Not only was their professionalism evident throughout the reservation and rental process, but their ongoing support and assistance truly set them apart. On the day of my move-in, they greeted me with warm smiles and made sure that I had a smooth transition into my storage unit. They even provided me with helpful tips on organizing my belongings efficiently within the space, ensuring that I made the most of it. Furthermore, Edweena and Joara's commitment to exceptional customer service extended beyond my move-in day. They were readily available to address any concerns or queries I had, promptly resolving any issues that arose. Their dedication and attentiveness gave me peace of mind, knowing that my belongings were in reliable hands. Due to the exceptional service provided by Edweena and Joara, I wholeheartedly recommend Public Storage to anyone in need of reliable and convenient storage solutions. Their knowledge, professionalism, and genuine care for their customers clearly demonstrate the level of commitment they have towards ensuring a positive experience. Overall, my experience at Public Storage was nothing short of outstanding, and I am grateful for the personalized assistance provided by Edweena and Joara. I will not hesitate to refer friends, family, and colleagues to this storage facility, as they have proven themselves to be true assets to the company. Thank you, Edweena and Joara, for your exceptional service!

Joara, Edweenas and Kimberly very pleasant employees, excellent customer service.

Joara is fantastic! So very helpful and nice. She has gone the extra mile in trying to get a better price for my storage unit.

Thank you so much Edweena you are beautiful

Joara excelente servicio siempre

There’s literally never anyone here. I came here 5 times in the past 2 months and every time I come there’s nobody in the office during open business hours, they literally just disappear, lock the doors and go on hour long breaks. I wouldn’t care but they lock the hand trucks up and the keys are in the office and you need to sign for them…it’s the most absurd and annoying process.

Joara gracias por la asistencia y servicio

Joara is a excellent Manager. She assist customers with the best of her ability.

Joara and Kimberly are ao helpful, excellent service..

Joara Rodríguez excelente trato y servicio Excelente

Excellent service from managers Kimberly, Joara, amazing job.

Joara was most pleasant and helpful! . Ever so patient with me. Taught me the access , the elevator and explained move out and pricing. What a joy!

Joara is always super kind, supportive and helpful!

Managers in this facility help me a lot, Kimberly, Edweenas and Joara, from the first time that a came to ask for information until today completing my rental, thanks

Joara provided me timely assistance and went out of her way, above and beyond, to help me. She was very easy to contact.

Thank you so much Edweena and Joara for the amazing service. Smiles all around.

Service is amazing Joara and Kimberly are phenomenal to work with!! Really appreciate their help and kindness.

Joara and Edweena always provide amazing customer service. Thank you so much ladies for keeping this place running smoothly.

joara is one of the best always attentive and helping with any issues with my storage unit. iv been renting for a couple of months now and never had a problem.

Joara la mejor atención en el storage se preocupa por cualquier situación que uno necesita muy buenas empleada.

Joara and Edweenas everytime i go there her service always excellent, love this place because of her, she's very professional and very kind. Keep it up

Joara such a great managers...

Joara and Edweenas are great to your company and great human being.

Kimberly & Joara are the most professional and exceptional employees that I’ve ever come across at Public Storage

A pleasure and a great experience, Joara and kim are the best. I definitely recommend this location, the service was beyond my expectations.

Joara, Edweenas and Kimberly awesome service. Joara was very helpful in getting me all set up.

The place is nice and clean but as a mover it do have some downside to it. The elevator have and door have keypad locks which slows us down everytime the door closes on you also they have the orange post right at the loading dock which makes the truck from backing all the way to the landing.

Edweenas and Joara are wonderful, very professional, please take care of them, excellent managers.

Kimberly, Joara, and Edweena thank you for always helping and being patient.

The ladies are great, Edweena Joara & Kimberly they will look out for your move. Highly recommended

Very very very poor service , they lock the carts and no employee in the office all the time

Joara excellent service

You are never able to communicate with a manager or a person for that matter. Sign states we're open in the main office mostly always closed. Would not recommend at all horrible

Always a pleasure coming to this Property and received the best customer service from the Manager Joara. Excellent employee. Office and the Property always clean.

Everyone is great at this location, very clean

Joara great service

Joara Very sweet lady, very helpful.

Stay far away this company is. They take advantage of existing customers. Will raise your price through the roof. Only give a fair price to new customers.

Wonderful Experience Edweena and Joara

Joara thanks for showed me around and for my storage space

Joara. Excellent service. Very patient with her customers.

Mark and Joara were amasing and helped me with my rental after having problems

Joara and Mark were fantastic and so helpful while handling so many request. True customer service!

Super impressed by Miss Joara and Edweena. They keep this location so clean. The bathroom I found cleaner than some in better restaurants. Thank you both

Mark n Joara are so helpful and make things so easy

Joara is the best. She explained everything , all the details and helped me find the best option for me. Go to her, she is exceptional!

Edweena and Joara are amazing, they were so patient and helpful. Thank you guys!

Joara thank you for your service!!!! The best!

My experience with moving in this storage was horrible their was NO CART to take my stuff to my unit and I paid my money, me and the man that move me in we end up being their about 20 minutes after 9pm and the next morning I got a called from public storage saying I was there pass 9pm you have no cart to move faster and they have the The audacity to call and complain I find them rude and disrespectful to do that I wouldn't recommend it to no one....on September 22/2022 I called Daniel Bishop and they block my number because i been calling about getting back some of my money. On July 11/2022 I move in public storage and paid $267. and on July 12/2022 I get an harassment called, so before the situation get worse I decided to move out on July 15/2022.... I call the headquarters in California about getting back some of my money because I only was in the storage for five day's and I was told they don't give back it's month to month. If I did stay in the public storage my next payment would be August 01/2022 for $185.53 but I move-out on July 15/2022 so the professional and honest and fair thing to do is return balance of my money!!!

Joara was AMAZING! I had an emergency and needed storage in a matter of hours. She was an absolute blessing…kind, considerate, informative, courteous, humble. Joara MADE time to help me find the right unit size, etc. She walked me through the facility and to the unit, and even showed me how to operate the gate and use the equipment. The facility is well taken care of - clean to the eyes and nose. Having to use storage was not in my plan, but when life threw a curve ball, Joara made it effortless. Thank you, Joara!!!!

So thankful for Anthony he answered all my questions was very attentive and felt very comfortable to meet him today and I was very pleased and was able to and interact with him regarding my storage needs best regards from Piterman!

I would like to thank Kimberly and Joara for the outstanding service.

Had the unit for the past two years with no issues. Closed the account today and office staff (Kimberly) was super friendly and accommodating.

I have a wonderful experience with JOARA, she is the best a give her 5 * plus..

Joara excelente empleada

Mark was the best

Excellent service from Joara

Mark and joara were an incredible help!

It's very difficult to make entry!! There are 2 places where you need to enter Your Code!! You CANNOT ENTER the Elevator unless yu put in the code!!

Real customer care from her. Good job.

Very good service from joara

I received Excellent Help From Jaydah and Mark Best customer service I’ve ever received! They were nice and very patient with me .! Shout out to JAYDAH And MARK !keep up the great work !

Mark y Jayda muy bien trabajadores

Joara and Anthony are AMAZING! I love their customer service! Friendly faces to see, and very welcoming!

Met Anthony today and we ran into an issue with our unit. We had lost the reservation and Anthony must have tried so many ways to make it right. At the end of the day we ended up with a larger space for the same price! It was exceptional service and highly recommended to rent from Anthony and Public Storage.

Joara and Anthony excellent service

Joara and Anthony when dealing with a serious problem never once forget their humanity. It's rare to see that nowadays. I commend both Joara and Anthony for their professionalism and more importantly their humanity!!

The best customer service the manager Joara..everytime help me.

Joara excelente servicios, merece 10* muchas gracias!

This was a delightful experience! I did an E rental online when I came in today Anthony greet me and helped me understand the company policy and how things work around here! He also showed me directly to my space and showed me how elevator works. The whole experience was impressive he is really knowledgeable this is the best customer service I ever received hands down. Delightful experience. Will definitely refer some people here who are looking for spaces to store there things! Thanks Anthony for your help with everything 😊

Joara very good service and pleasant

Joara was awesome manager at the Rockville Center, Merrick New York!!!👍😊😊

Joara muy buena atención y en español.

Excelente servicio siempre de parte de los Managers Joara, Mark and Kim.

Excellent staff... Great service every time. Special thanks to Jaci-ann and Joara for the warm greeting .. They are awesome!!

Joara thank you, awesome job!

The manager Joara is always such a pleasure. Joara goes above and beyond to provide great customer service. Joara’s professional and kind heart is a good representation for this company.

I am thankful I had a place to store my things "But don't be late on your payment or miss a month you are paying three payments for that one month you miss plus they change the prices to quick when I open a storage unit I was paying under a hundred dollars I had the unit for over two years. I just close it out my monthly bill was one hundred and eight nine dollars a month. The place very clean and convenient.

I called prior to ask some basic questions and Anthony was working and was SUPER helpful over the phone. Very polite and professional and answered all my questions in detail! Made me feel extremely comfortable that I chose this facility. As luck would have it, Anthony was also working on my move in date! I was greeted w the same polite enthusiasm! He was an absolute pleasure to deal with and is an asset to your company! 10 outta 10 would recommend your facility, the world needs more Anthony's :)

Anthony and Joara was such a great help today. I had a question regarding my account and they helped me resolve the issue quickly. Very knowledgeable people working here. Highly recommend!

Joara was great helping me with my moving process, and the storage app. excellent service

Mark y Joara servicios Exelente y muy atentos con Cualquier ayuda que uno necesita Felicidades Por su Buen Trabajo

Joara & Anthony helped me with a concern I had ! They were extremely polite and very knowledgeable ! I’m impressed with their professionalism and how they took care of my needs !

Jara and JaciAnn thank you both helping me with my Autopay issue, both amazing, awesome job..

Joara always give us a good service from the moment that with move in. Thank you!

Jaciann is amazing and super sweet. Super knowledgeable and helpful. She deserves a raise. Thank you so much!

Joara and Jaciann outstanding service, help me transfer to bigger unit, making the process easy, very helpful workers.

Jaciann was very helpful assisted with helping online rental process easy and painless

The ladies ( Joara and Jaciann ) are outstanding. Excellent service. Attentive and personable. Highly recommended. Willingly to help. Detailed oriented. Service with a smile. Long time renter. Relocated and returned!!!!.

Jaciann and Joara excellent service, thank you.

I’ve had hard time trying to figure out my monthly pay to go through. I spoke with online agents and even my location agent; nothing were solved until I went to a local store in NYC and this agent Anthony helped me solved my payment in a quickly manner. I am so please to be part of the public storage after and especially this location has such great staffing.

Joara help me today with my payment, gave advised regarding my storage how to protect my belongings, and help me with my PS App, excellent employee.

Joara and Jaciann beautiful ladies, awesome service property is super clean, better than I’ve seen at other storage facilities. Keep up the great work ladies.

Joara is amazing!! She made the process so easy and clear. I realized I was going to need a larger unit and she efficiently upgraded me, she showed me the new space to see if it was what I was looking for. She patiently walked me through the app AccessPass. You are very lucky to have such a great employee!!!

Joara and JaciAnn are the best in customer service! Always tryouts harder to help ! Thanks Guys!

Rented a storage unit with Anthony and it was a smooth process! He went above and beyond to show me how to access my unit and gave me all the additional information needed, like downloading the app to use to gain access to the gates easily! Thanks for the help Anthony!

Joara explained every detail and made the rental experience very easy.

excellent service Anthony was great highly recommend

I want to with the employee by the name of AnthonyTook me and the show me All the units very good personally answer all my questions Easy to communicate I had a very good experience

Joara was just great and so helpful. Jaciann was helpful to. Happy I choose Public Storage over the others. Great job ladies. Thanks

Today's visit was really a surprise. Joara met me with friendly and patient help. She went through the process of opening the gate manually as well as with the app. She walked me to my locker and reviewed all the practices I would need. Her customer service was above what I expected. I would not hesitate to recommend this storage facility.

Excellent, caring and thorough . Anthony and Jaciann took very good care of me.

Excellent service..

Joara and JacciAnn gave us a very nice service, very helpful, polite, outstanding worker.

Had a very understanding and peaceful experience with Joara. She attends to all necessities and questions assuring that you don’t leave without satisfaction in the service. Great environment !

I had the best experience at public storage with Anthony, Jacci Ann and joara, thank you all for being so patient,kind and helpful to me,there hasn’t been a time that you guys were anything other than that,thank you so much and continue being your beautiful selves

Very clean, staff was so nice. Thank you Jaci Ann and Joara

Joara and Jacci Ann gave us an amazing experience as soon as we walked in. Great energy and great atmosphere.

Joara was great!!! Process was seamless. Much respect to Joara!!!

Joara good girl, exceptional service and explanation.

Horrible experience. Our storage space was disgusting and covered in mouse droppings. We had to throw half of everything in our storage unit out. Completely unacceptable. Avoid this place at all costs!!

Anthony, Jacci Ann and Joara were extremely helpful in setting me up and making everything easy. Thanks

From the moment you walk into the office the Manager Joara greet you with a welcoming smile, came to make a payment and my experience was excellent, 100% happy with the service.

Joara was amazing. She was very pleasant and helpful.

Came today to make a payment, Joara is so nice, helpful, very understanding, answer all my questions, help me download the storage app.. Joara is Great, keep Joara Here..

Joara exselente

Excellent experience with Joara, I really appreciate the great service.

Anthony is a Well respected gentleman .