Public Storage Self-Storage Units at 2461 Knapp Street, Brooklyn, NY

Service was great Sophie and Chantelle were great help know how to communicate with the customer.

Very bad service, I called them seven times to open the door and no one showed up. I don’t recommend this place

The rate is increased for 25-30% about every half of year. The Knapp facility has broken elevators. Only 3 carts for the whole facility. It closes at 6 PM, so it is not possible to access it after the work during the weekdays. The stuff is quite friendly and helpful.

I love the service Chantele provides on Sundays and Mondays. Please treat her very well and consider increasing her pay. Don't lose Chantele. She is very talented!

Honestly, pretty well kept, friendly staff. Just keep in mind, this is not a 24/7 facility.

Sophie and Shanta were very helpful and polite. I enjoyed the service

Chantele was great with assisting me and walking the property so I could find my way around!

Crisp cool air and very clean facilities put this above most. Nice parking on site and spacious units and staff.

I'm a returned customer and Everytime I came here the place always clean Sophie and Chantelle are very professional always friendly

Sophie she was a good managed she’s help me with all my questions thank u for your time

This place is really a good place Sophie and Yasmeen was helpful they very nice and professional thanks for helping me today

I went there this store is very clean Sophie and Yasmeen was really helpful they was very nice thank u again for help me

They are a really good In customer service they was helping my grand parents out we was satisfied keep doing that great job

Albert is the man you want to talk to if you want to get aggravated. He doesn't know how to listen to your needs. I asked him about the price for storage units and he is worried about what I'm going to store inside. If anyone is looking for big size units, obviously they know the sqft and obviously they won't store anything violating your guidelines, Albert. All I need, before going further, is pricing... instead of you pushing other unnecessary information you have in your mind. I asked you about specific units and first I want to compare your prices. You need to be patient and listen first before trying to push other selling points. Just relax, Albert, learn how to listen to other people's needs, otherwise you can't help them.

This location is always clean and the staff helpful.

BEWARE- your stuff will end up ruined, they won’t take any responsibility, they won’t offer to move you to a different unit + they’ll keep raising your rent every 3 months. I got a unit here in 2020 for a little over a hundred bucks. A year or so later my rent kept inching up and up and up until this month it was going to be $400. Worse yet I went a few months the ago and noticed that the floor my unit was on was hot, humid, and smelled bad- when I went into my unit I found a weird oily substance on my stuff and some things were moldy. The people who worked there said that since we didn’t have insurance they couldn’t do anything for us, but that we’d have to “evacuate” because of the leak. By which they meant we’d have to pay to have all of our stuff moved to a different facility because they didn’t have any more units the same size. I asked why the place was so hot when it was supposed to be climate controlled and they told me that they were instructed to keep the facility THE SAME TEMPERATURE AS OUTSIDE— which is the opposite of climate control. I finally moved out, only my own dime, to a facility run by a different company. Definitely do not recommend this place.

I would like to send a nice 5 Starts for Sophie she's always help when I need it she is very professional and knows every answers for my questions. Knapp Location always clean as well the staff did a great job 👏

My husband took me to ihop for the first time. I was dying to go and happy to have it. I have an hour neighborhood, you took me for my birthday. The food was delicious, very happy.

Sophie gave great customer service. Update --- rude customer service and leaves nasty voice-mail as if people don't have a life and are supposed to answer their calls Update terrible customer service very rude if you don't answer their calls because of medical issues

Just got an email. They are raising 1 of my units by $150.00. When I emailed corporate, they would not give me an answer as to such a large increase. Very disappointing...

They raise the rent a lot, my unit was $29 a year ago and now I pay $50. I got no notice too. Also they're open 9-5, and I also work 9-5, their hours are very inconvenient.

Very helpful today great service chantele

If you like getting ripped off and dealing with people whose attitudes who shouldn't have a job this is the place for you. The longer you stay the more they raise your rent, It's a horrible place to rent from and they find the absolute worst people to work there. Not recommended. Most positive reviews are faked as I've witnessed employees telling people what to write. Its decent for a month or two but for long term storage, look elsewhere.

Good clean place

I walked in to Public Storage 4/26 to ask about a storage space. I was helped by Sophie. She was very charismatic and informative. Sophie showed me two different storage spaces and explained each size as well as the building features. I was very impressed by the cleanliness of the building. I'm still packing but I am definitely going to use Knapp Street in the future.

Icame in on 4/27/23 to inquire about getting a storage unit for my extra things. I met with Debbie she super helpful and patient. She answered all my questions. She helped me figure out the size I needed and within the price range. See you guys in May!

Good storage, great service.

Very rude over the phone. Wouldn’t even look up the information I was asking for. Tried to hang up in the middle of me talking. I will be removing my items and heading to a new storage company.

She was polite, knowledgeable and professional. She made the process SUPER easy! I wish more customer service people were like her!

Sophie was excellent she give it all She deserves a 20stars great Job place is very clean she's very professional she's the best she knows her job

Sophie was great she help me get the right size for the best price