Brian Set me up on app thank you
Today I meet a sweet young man he was very helpful thank you Devon you and your coworker with very helpful
Th ank u Brian for all your help
Thanks to Brian for all the help with my move in easy and fast
Oh my God we didn't even really start yet.And they have shown me as a company they do not care about us.As clients, So in short , I signed my contract as an emergency for my mom who is sick. I signed it on the thirtieth. But they're hitting me with almost $40 in fees because it wasn't paid on the following month.On the first in my mind my bill was due on the thirtieth from the date of the contract. Not even a one time courtesy was given.My mom's been in the hospital o.M.G heartless business. I'll pay it, but I think I need to find another location That shows kindness to the clients.
This storage facility is the best i have ever used. Special thanks to Ms monae for the incredible services I recommend this place to anyone looking for quality service.
Thank u Brian and jai for helping me with unit
No so happy they said first month1 dollar then they charge me $33 for a day for one more day because they said January is 31 day they charge me $13 for a day plus $15 insurance per day question what they gonna do in February When the month is less than 30 days?
Thank you Samantha and Samaj amazing help and great customer service
This young man Adrian helped us with our unit. We appreciate him.
Brian was very hands on with his standard of duty.Hes was of great help in finding a great offer to fulfill my storage requirements.Thank you so much.
To day i meet a young man name Devon he was great in walking me through my rental renovation thank you
Try your luck else where, this place will increase the rent after 3 months by $80, with 1 month notice. And the unit had rat droppings and we didn’t have no food in there
The lady that helped us is named Samantha and she was very nice, helpful and patient with my inquiries about renting and pricing a storage unit.
First time using public storage. Devon was great help, he has awesome customer service and was very informative.
I would like to thank Devon for his help today he was very great, very helpful, very patient.
I just walk in and Mr Adrian help me so much his customer service was perfect and friend me too it was the best customer service I happened thank u
I would like to say thank you Devon for your help with me and my brother tonight for everything
I would like to say thank you Devon your patient with me and my bro tonight me and my brother get off work late and we when to the storage to get some thing out and we stay often closing hours and Devon stay back until we was done
I never meet a young man like him that is so nice and very help full thank you again we need more ppl like him in this world and in customer service
Devon was amazing. I came with my baby in hand as a single mother and he saw me struggling and offered help without me asking. He was kind and patient and always is helpful at the front desk as well. He is a stellar employee and a great assist to your company. He I passionate about doing a good job and helping those who approach him at public storage Rockaway. Give this man a raise!!
Thank the team at Rockaway for The service that you guys provide me tonight I would never forget the experience you guys are the best
I went to this location tonight and I need Brian his customer service was so warm welcome this is the best location go to to rent a unit. I never meet someone with such a House hospitality when it comes to customer service, he is the best and his team. I don’t remember the rest of the name, but they were so great. If you need storage, you can go to any public storage if him as a head manager was so good ass customer service The team is the same he lead by example thank you guy and the team
I visited this location today and the person who help me with my storage was have helpful i think is name is Brian I want to say he did a good job
DONT DO IT
RATS running INSANE in this place will be eating your belongings. And NO they won’t help you move you still need to pay your rent every month. All they do is throw rat poison into your unit that’s all they can do for you.Maybe they can move you to another unit without help.Ifyou need to pay movers AGAIN that’s on you. The Claim to have an exterminator that comes every week. They said he exterminates the BUILDING.
So be mindful
I had an amazing experience working with Devon Jacobs when setting up my storage unit. Devon was incredibly kind, patient, and helpful throughout the entire process. From the moment I walked in, Devon made me feel at ease, taking the time to thoroughly explain all my options and answer every question I had. His professionalism and genuine care stood out, ensuring I found the perfect storage solution to meet my needs.
It's rare to encounter someone who goes above and beyond to make the process so smooth and stress-free, but Devon did just that. His friendly demeanor and willingness to assist made all the difference. I highly recommend Devon and the facility for anyone in need of excellent customer service and a hassle-free storage experience!
Devon and the team was great with help me today I would like to say thank you guys
This company is a rip off, you spend you money renting here, and they keep increasing the rent every other month, you end up paying about double what you was paying when you first signed up. District manager is terrible and it makes sense why the people that work there are rude.
To day devon and Rikl help me with my storage and they was have helpful and I was very grateful for the help
Riko exemplified reliability and honesty regarding my concerns about renting a new space. He delivered one of the best experiences I've had with public storage thus far, excluding my rent concerns. If you're visiting the property, ask for him and he'll provide assistance to the best of his abilities.
Devon and Brian was very great and friendly in helping me with my storage i would like to say thank you
Samantha and Hilary great help with mi space
I GAVE YOU MY CELL PHONE SO YOU COULD DOWNLOAD THE BUSINESS APP BECAUSE THEY PLAYED A GOOD CHEAT AND WHAT YOU DID WAS WRITE FOR ME WITHOUT MY AUTHORIZATION A GOOD REVIEW WHEN IT WAS NOT LIKE THAT. NOT EVERYONE IS FOOLED AND ERIC THE OWNER NEVER COLLED ME LIKE YOU TOLD ME, THAT HE WAS GOING TO CALL ME TODAY MONDAY, NOVEMBER 11,2024 ITO CALL, HILARY YOU ARE A GOOD CHEAT AND THAT IS NOT DONE WANTING TO SHOW THAT IF YOU WERE HELPING,PUT THE MONEY IN THE ACCOUNT SO THEY DON'T HAVE PROBLEMS.
I NEVER OCCUPIED THE SPACE
Thank you Hilary and Samantha for helping me and my wife
Adrian was a great help with my rental. I appreciate his service and would recommend this storage facility.
Brian got my raye lowered with new spa e
thank you Riko and Monae for helping me with transfer
I appreciate the service here at this storage. A man named Adrian helped me with his rental. I appreciate him and would recommend this storage space.
I walked into this location with a couple of questions in mind and was pleasantly greeted by an associate named Tariko. He was extremely friendly, answered my questions & was helpful as well as willing to show units so I can see the sizes. I very much appreciated his friendly customer service and bright attitude, it was very welcoming & refreshing, it made the process all the better. Thank You, Tariko!
thank u Brian for helping me in storafe
Tv got stolen out of my unit.
I visited the public storage facility in Canarsie, Brooklyn today and was warmly greeted by Manager Tariko, who provided exceptional customer service and thoroughly addressed my inquiries regarding the process of purchasing a storage unit. His assistance was invaluable as I prepare for an upcoming move in NYC and require storage space for my furniture. Thank you for the outstanding service.
Brian and the team are very helpful. It's my fav place to go!
Brian thank you for getting code
Great safe place to store. Customer service is above and beyond thank you Brian for all the help.
Brian thank you for all the help with my space best at location
Brian helped with ps app thank u
I Have a few issues one the gate an the code stuff is to much to do when your on a time frame ... one the gate for the location should stay open until closing then when the location closes the customer should have access with the codes after the staff is gone ... your codes access should let you know who if anything was to Violate the rules you would know bases off the access code
I was treated with respect and kindness
Brian Monae’s and Alexandera best Public Storage in the country
Devon is a superb employee. He is very polite, great attitude and very very helpful. He was the reason I chose Public storage after visiting for a tour. Just phenomenal customer service
Thank you Brian for making this do easy 5. Stars got and Public Storage
Brian is good customer service
Thank Brian and Devon above and beyond
Excellent service from a young man named Adrian. He was very patient, helpful, went above and beyond, and I am very grateful with the space he gave us. Once again I thank him with the move in
I came to Public Storage the other day and Monae really helped me with my move in, she was really patient with me. The staff there are amazing! Would definitely recommend.
Thank you Samantha , you were a tremendous help !
Great service !!! The workers are very nice. Manager Alexandra was very kind and helpful . Would highly recommend storing here.
Wish I could rate it 0. Called for a quote and got pressured into setting a move in date. The person on the phone made it seem like I just needed to lock in the quote price and told me availability was only at a location across Brooklyn. I picked a later date. As days go by I realize I’m not going to move my things there bc it’s so far and the person on the line tells me that though I didn’t need to come in to “move in” aka start the service, I needed to come in in order to cancel the service. Again, this place is completely out of my typical commute. Eventually a few weeks later, I speak to another rep who tells me I’m scheduled for auction. Mind you i never moved in (I never even came into the location). After I express to her i have nothing to auction bc i never came in to move in, she says she can cancel my space over the phone but I’ll still have the balance and it will go to collections LMAO. Honestly I’m aware of how some businesses thrive off bad business practices like this bc their services aren’t solid enough to ensure customer loyalty but wow, I didn’t expect such service from Public Storage.
Brian helped me with public storage app
A young guy Adrian helped me with my rental. He was extremely patient and was willing to listen to exactly what size space I needed. He was great and I appreciate him for helping me.
Thank you Samantha, spent an hour with me finding space
Brian was so helpful. He went over all the questions I had and was very polite. I will definitely recommend this location to my friends.
Brian helped me today great place to store
Devin was a great sales rep, he help with every to insure my storage stay was A OK
Devon thank you u was helping me a lot thank you
Devon, nice young man. was very helpful into helping us getting the space that we needed. Great costumer service.
To day I visited this location and the young man that help was very great and he did a jobs t Devon think you very much for your help
Devin and Samantha took their time to find the space I need they are so knowledgeable and professional I would recommend
Samantha and Devin was amazing, so patient and understanding thank you so much
Thank you Samantha the best
Adrian was a great help to me regarding with my transfer. He was very nice.
I would like to say Devon was very helpful and very grateful for that
To day I visit this location and I meet a young man name Devon and help with everything and make my moving so easy and the other con works was so help full too
Samantha help me thank you
The only reason I’m rating 5 stars is because Devon went above and beyond to get me into my storage unit. After inquiring days before vacating about the process I was told the day of that there is an extra day of processing in which I wasn’t going to be able to do because I was moving the same day I got my things out. initially I was told as long as I take pictures of the empty unit it would be fine. I got there believing I could get my items at any time and was told at 7:03 that they wouldn’t let me in. After pleading with the supervisor he would not budge. I explained that I just wanted to get my stuff out we would be quick because I’m moving to another state now and this man had no compassion whatsoever. If this was any other situation where I could come back the next day it wouldn’t be such a big deal. However, I explained myself and I was desperate at that point. I had a full out panic attack because I was literally driving down that same night and needed my things. Devon was compassionate and sympathetic offering his help in any way possible. He stayed behind to assist us and went above and beyond. Devon I don’t know where life will take you but it’s people like you that makes the world so much better. I wish you nothing but blessings and success that no one can ever take from you. You don’t know how your kindness changed me. I hope that you will continue to be a blessing to others and your reward will be even greater. I can’t thank you enough for just understanding and being a great human being.
Ms Samantha was very helpful and respectful. Courtesy professional. Great listener patience.
Brian best person there ask for him very helped me
Brian and Adrian helped me save money on my space I’m having. A difficult time and they were very helpful
Very satisfied with staff. Samantha was very helpful and very polite. I've seen a lot of reviews mentioning their space got sold and they're in shock, we are adults and as adults should be responsible of paying bills, if you don't pay of course a company is going to take action, it's like in every company. There is no excuse to not pay your bills.
If I could give 0️⃣ , I give 0️⃣ this public storage location. Everyone from property managers to district manager Horrible unprofessional, property manager Samantha don’t know how to speak to human she’s disgusting unprofessional horrible terrible, I rented a space there two months now
an incident happen with my family forcing me to leave the country, long story short , got back to make payment they’re telling me my space was sold without notifying me via email,phone call, or notice by mail to my physical address, on record I will not leave this. They did not notify me properly. with all my kids sensitive document I would never recommend public storage to anyone my daughter used to work there as property manager and she left because the company do horrible things to people and she was very right about that look what they do me so stupid. I still rent from them.SMH
Brian is the one to see very good worker knows his stuff
Great service, they are really friendly and outstanding. I 8+
Thank you Brian he was patient made it clear and ease
Brian helped me with app thank u
Anneliese and bread helped with move I thank you
I appreciated Devon’s resourcefulness and willingness to help. He assisted me in clearing out my unit and closing my account quickly and easily.
Brian did my rental today he was informed and patient thank you great storage
Devon went above & beyond to ensure we got into our unit that had an issue with a piece of furniture being caught into my unit door. He also assisted in transferring things from my initial storage to my new one. We needed the help ! My husband was the only man on board & Devon came through and assisted with heavy lifting. This man deserves major promotion ! Regional manager *wink wink*
Devon was very helpful he help me and my mom with moving to the storage unit and he help left some of of the items to the unit he is wonderful person and he had nice smile on is face I would like to say thank you Devon
BEAWARE that the price you pay in the first move in can and WILL CHANGE when every they fee like it
I placed my stuff in storage 4/15 which I had a deal for 20% off the the first 3 months
On 5/1 I went to pay the storage which I was told my deal wasn’t valid they claimed it was only for 1 month so I had to pay the normal rate without the deal price ok fine
6/1 I paid the regular price
Now today 7/1 I get a Email saying they are RASING the price by $50 starting August when I called to ask why I was told by staff they RAISE THE PRICE every 6 months….ok so the math ain’t mathing 6 months would be from April to October rite so staff gives me the number to corporate
CORPORATE tells me it doesn’t matter a time frame they can RASIE THE PRICE when ever they feel like it
The reason being storage is in high demand so even though I originally was supposed to pay 200$ a month they raised it $50 because the price for the unit went up (meaning someone moving their stuff would pay $280) so my storage was raised
VERY UNFAIR AND SHADY BUSINESS PRACTICE
If my rent is 200$ and someone moved in across the hall paying $250 why is MY RENT going up after 3 months BE AWARE PEOPLE THEY SCAMMING
And they have RATS I seen droppings in my unit I have NO FOOD in there at all only clothes toys and bed frames when I told staff I was given 2 poison packets that’s all they seemed very unfazed cuz they already know about the rats
BE MINDFUL WHERE YOU PUT YOUR BELONGINGS AND THE PRICE INCREASE WHEN EVER THEY “feel like it”
Samantha , Devon and Samaj was absolutely amazing 5 star
Brian and Monar helped with our storage
Brian and Monae helped with getting out unit
Devon was a great help when helping me to move in to my storage space
Brian helped me with app and space thank u
The staff at Rockaway Ave location in Brooklyn is amazing. They're truly honest, pleasant professionals working there. eg; The other day I had no idea where I letf my phone, my husband called it when a staff kindly answer and let him know that the phone was left in the restroom. To be honest here, how many people would have secure that phone and give it back? I gave them 5 stars because overall, I have no issues or complaints about this facility.
Alexandra did my rental and explain the move in process that k you
Luis and Jon were very helpful and made paying my bill easier and efficient. Very great young men!
Devon helped me the other day definitely a great dude! Great service!
Luis did my rental N shoed me tge storage abd got me all i needed
Thank you money helped me with psoriasis app and set up
Louis and Devon are amazing!!! Super helpful and friendly. Thanks guys!
devon so helpfull great services
Monae helped with my code thank u
Alexandra and Samantha ThankYou for the help with finding unit
Brian the best great storage clean
My move in was real easy and simple. Monae and Brain helped me with any questions I had. They were very professional. Would definitely recommend coming to this location.
Brian set up my app and emails thank you
Thank u Brian for the help 5 star help
Brian and Monae helped me with the public storage app thank you
Samantha and John are the best workers ever.
I came in for a couple questions and a tour of the place and Brian and John were very patient and professional with me. They let me know everything that they had to offer and I really appreciated it. Overall, it was a welcoming experience.
The staff here are friendly, attentive, and very helpful. My visit here was a breeze. Monae is a sweetheart and was very patient with me throughout the whole process. Brian also chimed in and helped with any other questions I had…and there was a lot lol 😂 . There is definitely a strong team dynamic here 👍🏾
Thank you Brian Tamara Monae and Samantha you all were helpful and kind
Brian was helpful helped me with my online rental process
Samantha was very helpful and friendly. She seems to know her job very well. I was greeted with a smile and outstanding customer service. I would highly recommend this location to anyone, considering how helpful and knowledgeable she was.
Staff is very friendly and try to help the most they can.
The team at Public storage at Rockaway was amazing always very a great experience. Thank you
I really don’t want to give no stars like they are very unprofessional and not clean at all I went today to get my belongings and I was chased out by mice running out my storage it’s infested with rodents and not to mention the droppings is everywhere they can keep
The whole storage it’s discussing
The process of obtaining a storage unit was quick and easy. I only had my things in this facility for 2 months and the amount of rodent droppings in my storage until was disgusting. I could not remain a customer.
Amazing help from DM Melissa I've been coming here a while but she was so helpful to help me with my rent issues. Thank you again
Brian help me late after closed thank you
It was my first time renting a storage unit, and I was feeling lost. Monae, a friendly staff member, completely changed the experience. She was incredibly helpful, explaining the process clearly and answering all my questions. Her exceptional customer service made me feel confident that my belongings would be in good hands.
Great help from front desk and team
Brian helped with reducing my rate thank you
Amazing help and professional from Melissa
Great help from Melissa and Brian
Tamara she very good job and she help me she have good marketing
Staff is very courteous and friendly as well as informative
Brian did my rental the best great people there
Thank u Brian for walking me through public app
BRIAN is the best so perfect for this job clean safe knowledgeable go to guy at public storage
Thank you so much for the assistance at the store. I would love to give BRIAN a huge thank you for his kind words and making everything so seamless.
I came in from out of state to gather my aunts belongings after her funeral and did not know what to do as far as getting a storage or the process of making sure I can leave her items somewhere until I had time to come back and bring them to my home.
BRIAN was so thoughtful in making sure I knew everything about setting up my rental and even gave me some information to assist with finding movers at a discounted price.
Thank you so much for everything and I truly hope you appreciate him for the incredible employee that he is.
There is an exceptional quality of professionalism and customer service. The staff exhibited friendliness, expertise, and ensured my comfort throughout the entire visit.
The staff is SUPER DOPE😎🤙🏾 Monae helped me get situated with my unit for my DJ equipment. I now have space in my living room for actual furniture 😂 keep the positive energy y’all have and BIG shoutouts to Monae 🙌🏾🙌🏾🙌🏾
Tamara was helpful with my move in today. She really knows her stuff, answered every question with confidence and made me feel so welcomed when i walked in. Excellent customer service.
Brian is awesome so helpful thank you Brian
Brian help me with mie in thank you for making it easy. If yo go there look for him
Thank m you Brian for setting up app
Brian was very helpful the man to go to
Nice location with large size storage been. Tight entrance.
Thank you Susan for making this all so easy and explaining it all
Támara was a great help with my move in today. Thank you
BRIAN,SUSAN,TAMARA AND JADA MADE THE MOVE IN FANTASTIC
Susan was such a HELPFUL person. She was very kind, patient, and knowledgeable. She walked me through the whole rental process, explained everything to the TEE, and answered any questions I had. She also took me to see some spaces for me to figure out which one would work best for my situation. HIGHLY RECOMMEND using Susan if you rent from here.
Shannon is a superstar thank u for making this easy
Thank Shannon and Brian for helping me with the public storage app and helping me get set up
Exellent Service from Shannon
A very good experience compared to other storage places I’ve used in the past. Very professional ladies that work there too.
Brian is good nice the go to person
Brian did my move in showed me the best way to store
The service was great she's very professional good personality very good customer service.
Bian literally helped me move my items into a locker thank yoh for helping
I normally pay my bill in the office Brian helped my with the app saving me time and money thank you again Brian
Brian did an excellent job with the service today. Had a great time renting a space. Facility was clean, staff very personable and professional. Five stars for sure!!!!!
Thank you Brian for assisting with my stirage needs
Brian and his team have this place clean cleanest I've seen since I've been here
Brian thank you for showing me the publi. Storage app making it. All ezy
Thank Brian for walking me through the public storage app
I just finished a rent space with Brian demonstrated the app to get in and using my key thank you for you patients
Thank u for showing me the public storage app briab
Brian showed me the public storage app saved me time with making payments in office
Brian thank god youre here so helpful save me money
Public Storage was recommended recently by a relative. Upon arriving I was greeted with a smile by Samaj. She was excellent in informing me of my unit size options based on my need,explaining fees and walking me through the facility to see the unit(s). Samaj is much appreciated for the experience I had signing up for a unit.
I am so amazed at the service I received from Rebecca at the public storage located on 1250 Rockaway Ave .
The other employees and the manager named Brian is awesome!!!!!
Helpful crew especially Brian Mader rental easy
Thank Hou for helping withapp Brian
Thank Brian for doing my payment and making me know about new public storage app
Thank Brian places is clean and service was good
Where the cute black girls at ? Nothing like seeing black queens walking
Thank you Susan for helping wit move I.
Samaj, Donovan, Michael, and Jada made my experience here a pleasurable one. Friendly staff, clean facility, and a space that fits my needs. Would highly recommend!!!!!
Samaj, Therese and Donovan, Brian were a great help. They helped me find the best space for me and were super friendly !!
Donovan was kind and went above and beyond explaining my payment and helping me with the best way to pAy
Brian thank you showed me the best space and was kind and helping
Brian and. Shannon helped me they were awesome
Samaj was very funny, nice, very helpful. She made my experience more easier!
The staff is so accommodating helpful and respectful that it made the transition of putting the stuff in storage very easy.
Jada is a rockstar she was very informative and polite. Patient and had the best customer service. Along with her co workers they truly work as a team. I’m happy I’ve chosen the destination.
Customer service was great. Ayesha explained everything perfectly. Everyone was wonderful at this Public Storage.
Jada was an absolute great help in getting my storage situation in order. She knew exactly everything I would need and was patient with every question. Best experience I could’ve had
Jada was very knowledgeable and assisted me with everything. She was very attentive and helpful and took her time while helping me. if I could give her more stars I would!!!
Thanks to Jada I had an excellent experience choosing my storage.
Shannon assisted me so well she is amazing such a great help,she went in the building to help me with my items and we bonded so amazing she deserves a raise and promotion supervisor sounds nice 👍🏾
The young lady that helps me she was very polite.
Deborah was very knowledgable and helpful. Great experience
Donovan he was the best he need a big pay raise the best